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Books > Business & Economics > Business & management > Sales & marketing

A New Paradigm for International Business - Proceedings of the Conference on Free Trade Agreements and Regional Integration in... A New Paradigm for International Business - Proceedings of the Conference on Free Trade Agreements and Regional Integration in East Asia (Hardcover, 1st ed. 2015)
Hadrian Geri Djajadikerta, Zhaoyong Zhang
R5,055 Discovery Miles 50 550 Ships in 12 - 19 working days

This book offers a collection of studies on regional integration and the dynamic business environment in East Asia. The papers included, originally presented at the 2014 Asia Pacific Business Conference on "Free Trade Agreements and Regional Integration in East Asia," examine the challenges and dynamics in the increasingly integrated East Asian markets and outline a new paradigm for doing international business in the region. The papers address diverse areas related to regional integration, financial markets, investment, trade and capital flow, sustainability, accounting and auditing issues, exchange rates, strategies and the regional business environment. The book provides a valuable resource for practitioners, policy-makers and students who are interested in understanding the vibrant aspects of business in today's East Asia.

The Ninja Marketing Toolkit (Hardcover): Susan Lintell The Ninja Marketing Toolkit (Hardcover)
Susan Lintell
R744 Discovery Miles 7 440 Ships in 12 - 19 working days

Whether you're in business, working in a marketing environment or just want to develop your skills, there's something in here to help you.

The Ninja Marketing Toolkit offers you powerful, simple tools for understanding, designing and implementing marketing plans.

The Ninja Marketing Toolkit is a practical, inspiring handbook, a companion you can use time and time again. You'll discover powerful techniques and marketing tools to design and implement your own marketing plan. Whether your business is large or small, you're looking for personal development or you just like marketing, you will thoroughly enjoy the journey

The Ninja Marketing Toolkit is an original approach to presenting information, using concise text and bullet points in an attractive, digestible format that's fun to use. There are templates for you to use to develop a powerful and practical marketing plan to help you get the results you want.

Discover
Discover the fascinating world of marketing and get the knowledge and tools you need to achieve your business, marketing and personal goals.

Flexibility
The flexible format means that you can choose from within the extensive toolkit to equip you to deal with any marketing situation. You don't need a marketing background to understand how to use the toolkit and become a Ninja Marketer, it's practical and fun.

Remember, even a journey of a thousand miles begins with one footstep, so you can start your journey with The Ninja Marketing Toolkit today

Enjoy and have fun

The Ninja Marketing Team

Adweek Copywriting Handbook - The Ultimate Guide to Writing Powerful Advertising and Marketing Copy from One of America's... Adweek Copywriting Handbook - The Ultimate Guide to Writing Powerful Advertising and Marketing Copy from One of America's Top Copywriters (Paperback)
J Sugarman
R680 R552 Discovery Miles 5 520 Save R128 (19%) Ships in 12 - 19 working days

A fun and authoritative guide to writing masterful copy

Great copy is the heart and soul of the advertising business, whether it's for print, television, radio, or any other medium. In "The Adweek Copywriting Handbook," legendary copywriter and ad man Joseph Sugarman provides proven guidelines and expert advice on what it takes to write copy that will entice, motivate, and move customers to buy.

Sugarman walks you step by step through the entire copywriting process--from getting prepared to researching products and markets to getting ideas down on paper and polishing them to a brilliant sheen. He explains the vital elements that make great copy and explores the emotional triggers that convince consumers to buy. Sugarman gives you all the tools and tactics you need to write the same kind of effective selling copy that has brought him fame and fortune.

For anyone who wants to break into the advertising business, or ad pros who just want to get better at what they do, this is the ultimate companion resource. Complete with real examples of high-quality copy for various media, this practical and authoritative guide will tell you everything you need to know to write great copy--and get ahead in the cutthroat world of advertising.

"Sugarman is a living legend and by-God genius at writing copy that sells. This book is his masterpiece. It reveals all of his hard-earned secrets. The writing is riveting and the wisdom is worth gold. This is the best book on copywriting in the entire history of marketing."
--Joe Vitale, author, "There's a Customer Born Every Minute"

"There are a lot of great copywriters, but Sugarman is the best. He knows how to build a story and close asale."
--Richard Thalheimer, President, The Sharper Image

"[Sugarman has] a real talent for promotion and writing advertisements."
--Albert Gore, former Vice President of the United States

X Thinking - Building Better Brands in the Age of Experience (Hardcover): Jason Huang, Michael Lai X Thinking - Building Better Brands in the Age of Experience (Hardcover)
Jason Huang, Michael Lai; Foreword by B.Joseph Pine
R1,258 Discovery Miles 12 580 Ships in 12 - 19 working days
Business Ethics and Leadership from an Eastern European, Transdisciplinary Context - The 2014 Griffiths School of Management... Business Ethics and Leadership from an Eastern European, Transdisciplinary Context - The 2014 Griffiths School of Management Annual Conference on Business, Entrepreneurship and Ethics (Hardcover, 1st ed. 2017)
Sebastian Vaduva, Ioan S. Fotea, Andrew R Thomas
R3,476 Discovery Miles 34 760 Ships in 12 - 19 working days

This book aims to provide insight into the fields of business and leadership by examining the role of ethics in these areas. The papers in this book derive from the 2014 Annual Griffiths School of Management International Conference, organized by Emanuel University of Oradea, Romania, where academics and practitioners interacted and discussed current insights and research in the different dimensions of business ethics and leadership. This resulting book offers empirical and theological research on ethics, business and leadership from a transdisciplinary and knowledge- based context. Since the financial crisis in 2008, the debate on business ethics and leadership has dominated the public sphere at all levels of interest, from grassroots to the elites in educational institutions, governments, businesses and NGOs. Naturally, constructive and transdisciplinary discussions need to take place, with due consideration for the specific context of each situation, so that propositions upon which to build the future can be formulated. These discussions unfold in an ever more intricate world of business, powered by ever more pervasive and intelligent technology and scientific development, all brought together by globalization. In this world, organizations are faced with new and more complex ethical issues in their pursuit to serve clients, gain profits, motivate employees, collaborate with partners and act responsibly towards society and the environment. A wise approach to changing the future is to understand the mistakes of the past, because one must always learn how to overcome past mistakes in order to develop a better future. But a necessary approach to building a better future is looking at the world through a transdisciplinary mindset. This allows us to see the world as a complex whole; it fosters creative interaction between fields of knowledge; it opens doors for knowledge and innovation flows across disciplines; and it allows the tackling of complex problems and situations. Given the current context of our world, this is an approach that we ought to pursue. Featuring contributions from academics, researchers, scholars and practitioners from across the globe, this book will be of great interest for students and practitioners in the fields of business, leadership and ethics.

Market Me - How to Market Your Idea ... Your Brand ... and Yourself! (Hardcover): Paul Barchitta Market Me - How to Market Your Idea ... Your Brand ... and Yourself! (Hardcover)
Paul Barchitta
R881 R770 Discovery Miles 7 700 Save R111 (13%) Ships in 10 - 15 working days
Commercial Nationalism - Selling the Nation and Nationalizing the Sell (Hardcover, 1st ed. 2016): Zala Volcic, Mark Andrejevic Commercial Nationalism - Selling the Nation and Nationalizing the Sell (Hardcover, 1st ed. 2016)
Zala Volcic, Mark Andrejevic
R3,459 Discovery Miles 34 590 Ships in 12 - 19 working days

This book intervenes in discussions of the fate of nationalism and national identity by exploring the relationship between state appropriation of marketing and branding strategies on the one hand, and, on the other, the commercial mobilization of nationalist discourses.

Emerging Issues in the Global Economy - 2017 International Economics Conference in Sibiu (IECS) (Hardcover, 1st ed. 2018):... Emerging Issues in the Global Economy - 2017 International Economics Conference in Sibiu (IECS) (Hardcover, 1st ed. 2018)
Silvia Cristina Marginean, Claudia Ogrean, Ramona Orastean
R4,454 Discovery Miles 44 540 Ships in 10 - 15 working days

This proceedings volume provides current research on emerging issues in business, economics and finance in the global economy with particular emphasis on Eastern Europe. Featuring selected papers from the 2017 International Economics Conference in Sibiu (IECS) organized by the Lucian Blaga University of Sibiu, Romania, the contributing chapters consider new business models, theories, practices and instruments from advanced and emerging economies in the context of recent global trends. After over 20 years of increasing openness and liberation of the world economy, recent events in regions such as Europe, USA and Asia have created challenges to the idea of globalization and integration. There is a delay between the real-world economic changes and the reflection of such changes in the economic research literature. The 2017 IECS conference and the enclosed papers aim to fill this gap in the study of globalization, covering diverse topics such as business administration, sustainability, corporate social responsibility, finance, accounting, tourism and business informatics.

Tourism's New Markets - Drivers, details and directions (Paperback): Philip Pearce, Antonia Correia Tourism's New Markets - Drivers, details and directions (Paperback)
Philip Pearce, Antonia Correia
R1,209 Discovery Miles 12 090 Ships in 12 - 19 working days

Tourism is facing new challenges. The number of tourists in the world is increasing, new segments are emerging and their flows are shifting. 'Tourism's New Markets: Drivers, details and directions' explores these new segments and markets and all their different needs, interests and cultures. Emerging markets are in countries with an increasing economic performance (such as Asia and the Middle East) and with the largest populations (including India, China, Indonesia, Brazil, Argentina, Mexico)and it is expected that other emerging source markets will add to those recently observed from the giants (China and Russian Federation) as major tourist newcomers. Changes such as an ageing population, the growth of megalopolises and the decline of the traditional nuclear family lead to the creation of new market segments, all which have new interests and demands. This edited volume looks at the consumer needs of seniors, millennials, pleasure tourists, singleton tourists, Muslim travellers, nationality based cohorts as well as cross-generational segments, luxury travel and unique special interest groups amongst others. With contributions from international experts in the field, 'Tourism's New Markets: Drivers, details and directions' provides a research-led perspective to: * Explore and understand emerging markets and segments * Identify the most effective marketing strategies to build emerging markets and segments * Create a body of knowledge that shapes the boundaries of marketing to reach an orientalised and market perspective * Compare developing markets with emerging ones * Offer a global perspective of marketing and tourists' behaviours and build a comparative framework of developed and emerging markets * Develop a new research framework to excel in emerging markets A must have volume for higher level undergraduates, graduate students and practitioners in the fields of tourism, it is contextualised throughout with international case studies and examples to provide a real world perspective.

Media Selling - Digital, Television, Audio, Print and Cross-Platform, 5th Edition (Paperback, 5th Edition): C. Warner Media Selling - Digital, Television, Audio, Print and Cross-Platform, 5th Edition (Paperback, 5th Edition)
C. Warner
R2,514 R1,948 Discovery Miles 19 480 Save R566 (23%) Ships in 12 - 19 working days

The must-have resource for media selling in today's technology-driven environment The revised and updated fifth edition of Media Selling is an essential guide to our technology-driven, programmatic, micro-targeted, mobile, multi-channel media ecosystem. Today, digital advertising has surpassed television as the number-one ad investment platform, and Google and Facebook dominate the digital advertising marketplace. The authors highlight the new sales processes and approaches that will give media salespeople a leg up on the competition in our post-Internet media era. The book explores the automated programmatic buying and selling of digital ad inventory that is disrupting both media buyers and media salespeople. In addition to information on disruptive technologies in media sales, the book explores sales ethics, communication theory and listening, emotional intelligence, creating value, the principles of persuasion, sales stage management guides, and sample in-person, phone, and email sales scripts. Media Selling offers media sellers a customer-first and problem-solving sales approach. The updated fifth edition: Contains insight from digital experts into how 82.5% of digital ad inventory is bought and sold programmatically Reveals how to conduct research on Google Analytics Identifies how media salespeople can offer cross-platform and multi-channel solutions to prospects' advertising and marketing challenge Includes insights into selling and distribution of podcasts Includes links to downloadable case studies, presentations, and planners on the Media Selling website Includes an extensive Glossary of Digital Advertising terms Written for students in communications, radio-TV, and mass communication, Media Selling is the classic work in the field. The updated edition provides an indispensable tool for learning, training, and mastering sales techniques for digital media.

Story Selling in the Connected Economy - Build Trust and Retain Customers for Life (Hardcover, Special ed.): Bill Whitley,... Story Selling in the Connected Economy - Build Trust and Retain Customers for Life (Hardcover, Special ed.)
Bill Whitley, Patrick Thean
R659 Discovery Miles 6 590 Ships in 12 - 19 working days

A quiet, but powerful revolution is underway. as the Internet and TV worlds converge; corporations are becoming increasingly interested in creating their own corporate TV networks. One of the biggest reasons for this push is the desire to communicate with customers, offer them helpful friendly advice and in so doing, build a relationship of trust. Unfortunately, TV content and corporate content are vastly different. Corporate content is usually dry and typically delivered by a single subject matter expert in a speech or training program. Conversely, TV content is based on story telling, entertaining and informative story packages and is based on a variety of messengers, including heroes, luminaries, and experts. Succeeding in this brave new world may be easier said than done. In order to thrive, corporations must learn three things: how to create content that focuses on what the audience wants to learn, not what you want to sell, how to use the right media and technology to leverage that content, and how to use it effectively in marketing programs. This book teaches corporate communicators how to do exactly that.

Customer Relationship Management - Electronic Customer Care in the New Economy (Hardcover): Andreas Muther Customer Relationship Management - Electronic Customer Care in the New Economy (Hardcover)
Andreas Muther
R2,579 Discovery Miles 25 790 Ships in 12 - 19 working days

Under the term Customer Relationship Management (CRM), companies such as SAP, Siebel Systems or E.piphany offer software solutions to optimize customer-facing processes. Business units responsible for the implementation of CRM software are in many cases relatively inexperienced in the reorganization of these processes. It is important for them to consider the needs of their customers as a whole. This book describes the customer relatioship using the concept of the Customer Buying Cycle, thereby creating a neutral orientation framework for CRM projects. For each phase of the Customer Buying Cycle it shows how Information Technologies can be used to generate benefits either for the customer or for the company that implements the CRM tools. This book includes many case studies exemplifying how CRM is realized in the practical business world.

Civil Society: The Engine for Economic and Social Well-Being - The 2017 Griffiths School of Management and IT Annual Conference... Civil Society: The Engine for Economic and Social Well-Being - The 2017 Griffiths School of Management and IT Annual Conference on Business, Entrepreneurship and Ethics (GMSAC) (Hardcover, 1st ed. 2019)
Sebastian A. Vaduva, Randolph Wilt, Ioan Fotea, Lois P. Vaduva
R2,873 Discovery Miles 28 730 Ships in 10 - 15 working days

This proceedings volume explores the concept of civil society as an engine for economic and social well-being. Featuring contributions from the 2017 Griffiths School of Management and IT Annual Conference on Business, Entrepreneurship and Ethics (GMSAC) held in Oradea, Romania, this volume provides different perspectives, emerging studies and trends that are crucial to the further understanding of the interconnection of civil society, economic development and social stability. The enclosed contributions address key topics such as a) the ways in which national, regional and local governments are best equipped to support economic and social development, b) how government, business and non-profit sectors can support economic and social stability and c) the ways in which growing economies' active societies can strengthen civil society. Research and practice have proven that there is a great potential for civil society organizations to support socio-economic well-being, both directly and indirectly. As a result, the interplay between civil society, economics and social well-being is highly relevant to current business and economic research and is a topic of discussion by academics and practitioners in the government, business and non-profit sectors. This volume showcases some of the current research, cases and discussions in this area from an interdisciplinary, global perspective. Featuring contributions exploring timely subjects such as consumer behavior, the hospitality industry, education, corporate social responsibility (CSR), banking, health care, and semiotics, this book is appropriate for researchers, academics and policy makers in economic and social development, business ethics and sustainability.

Marketing Analytics - Based on First Principles (Hardcover): Robert W. Palmatier, J. Andrew Petersen, Frank Germann Marketing Analytics - Based on First Principles (Hardcover)
Robert W. Palmatier, J. Andrew Petersen, Frank Germann
R5,627 Discovery Miles 56 270 Ships in 12 - 19 working days

Using data analytics and big data in marketing and strategic decision-making is a key priority at many organisations and subsequently a vital part of the skills set for a successful marketing professional operating today. Authored by world-leading authorities in the field, Marketing Analytics provides a thoroughly contemporary overview of marketing analytics and coverage of a wide range of cutting edge data analytics techniques. It offers a powerful framework, organising data analysis techniques around solving four underlying marketing problems: the 'First Principles of Marketing'. In this way, it offers an action-oriented, applied approach to managing marketing complexities and issues, and a sound grounding in making effective decisions based on strong evidence. It is supported by vivid international cases and examples, and applied pedagogical features. The companion website offers comprehensive classroom instruction slides, videos including walk throughs on all the examples and methods in the book, data sets, a test bank and a solution guide for instructors.

Empowering the American Consumer - Corporate Responsiveness and Market Profitability (Hardcover): A.Coskun Samli Empowering the American Consumer - Corporate Responsiveness and Market Profitability (Hardcover)
A.Coskun Samli
R2,779 Discovery Miles 27 790 Ships in 10 - 15 working days

Far removed from the markets they're meant to serve, insensitive to market needs, inflexible in how they do business, America's oliuopolistic corporations are terrorizing consumers. The result is that the American market system does not work as it should, and indeed, performs far below its potential. Samli argues that the system should not be treated as though it were sacrosanct. Indeed, it must be made to do more than it is doing to encourage competition and create consumer value--things it neglects, says Samli, because of a mistaken notion that laissez-fairism is working well, and that in today's free economy things are just fine. Not so, and corporations are actually suffering on their bottom lines. By creating true consumer value and by stopping their headlong rush to merge and thereby decrease competition, corporations can achieve their profit goals more easily, and even establish higher ones. The trick is to pay more attention to their customers, to be more responsive to their needs and wishes, and in Samli's words, to turn a kinder and gentler face to the world. His book is a challenging, provocative declaration for policy makers in the public and private sectors, and for academics, an important adjunct to their studies of how business, government, and society interact.

First, says Samli, merger mania must stop. Government must exercise its full power to protect, inform, and educate consumers--and take care that business, unchecked, does not prey upon them. He cites evidence that consumers are not equal, that many are frail and vulnerable, and that in many markets they are simply being ignored. Samli maintains that far from being hostile to business, he sees business as actually working against itself. If business thinks of, and works for, the benefit of the consumer, if it eschews strategies that simply cut costs and contribute to self-enlargement, consumers will become empowered. In fact, Samli calls for more regulation, not less, and for more competition. He also calls for consumers who are better educated, and for the nation to cultivate its resources--human and environmental--in ways that will enhance economic performance, not only for society that depends on corporations, but for corporations themselves that depend on society.

Emergency Public Relations - Crisis Management in a 3.0 World (Hardcover): Alan B Bernstein, Cindy Rakowitz Emergency Public Relations - Crisis Management in a 3.0 World (Hardcover)
Alan B Bernstein, Cindy Rakowitz
R905 Discovery Miles 9 050 Ships in 12 - 19 working days
Social Media Marketing 2020 - A Guide to Brand Building Using Instagram, YouTube, Facebook, Twitter, and Snapchat, Including... Social Media Marketing 2020 - A Guide to Brand Building Using Instagram, YouTube, Facebook, Twitter, and Snapchat, Including Specific Advice on Personal Branding for Beginners (Hardcover)
Chase Barlow
R860 R749 Discovery Miles 7 490 Save R111 (13%) Ships in 10 - 15 working days
The Age of Ideas - Unlock Your Creative Potential (Hardcover): Alan Philips The Age of Ideas - Unlock Your Creative Potential (Hardcover)
Alan Philips
R606 Discovery Miles 6 060 Ships in 12 - 19 working days
Public Relations Writing (Hardcover, New): E.W. Brody, Dan Lattimore Public Relations Writing (Hardcover, New)
E.W. Brody, Dan Lattimore
R2,791 Discovery Miles 27 910 Ships in 10 - 15 working days

Breadth and balance in content are the primary attributes of this practical guide designed to equip undergraduate students for the broad range of writing tasks involved in contemporary public relations practice. A myriad of writing tasks are examined, those undertaken for print and electronic media as well as those that arise in the business component.

Breadth and balance in content are the primary attributes of this book, which is designed to equip undergraduate students for the broad range of writing tasks involved in contemporary public relations practice. This comprehensive text addresses writing tasks undertaken for print and electronic media as well as those that arise in the business component of public relations, providing: insights into the roles and responsibilities of practitioners and the nature of persuasion; techniques in message development and public relations writing; separate sets of chapters dedicated to print and electronic writing tasks; and three case histories each accompanied by a set of writing problems, to create complete flexibility for faculty.

The first five chapters of the book deal with practitioners' roles, theories of persuasion, public relations writing styles, and message development. Print-oriented chapters deal with news and feature releases, printed materials, media kits and their contents, and business writing relating to public relations practice. Electronic-oriented chapters focus on the basics of broadcast writing, audio-visual script writing, video news releases, slide-tape presentations, and public service announcements. Case histories deal with a large for-profit corporation, a not-for-profit corporation, and a charitable organization.

Outsourcing and Customer Satisfaction - A Study Of PC Help-Desk Services (Hardcover): Vellore K. Sunder Outsourcing and Customer Satisfaction - A Study Of PC Help-Desk Services (Hardcover)
Vellore K. Sunder
R901 Discovery Miles 9 010 Ships in 10 - 15 working days
Always Be Closing - Top Sales People's Training Techniques and Strategies to Learn How to Perfect the Art of Selling to... Always Be Closing - Top Sales People's Training Techniques and Strategies to Learn How to Perfect the Art of Selling to Anyone in Order to Get More Customers, Receive More Referrals and Earn More Money (Hardcover)
Omid Kazravan
R716 R632 Discovery Miles 6 320 Save R84 (12%) Ships in 10 - 15 working days
Managing Crises in Tourism - Resilience Strategies from the Caribbean (Hardcover, 1st ed. 2021): Acolla Lewis-Cameron,... Managing Crises in Tourism - Resilience Strategies from the Caribbean (Hardcover, 1st ed. 2021)
Acolla Lewis-Cameron, Leslie-Ann Jordan, Sherma Roberts
R4,930 Discovery Miles 49 300 Ships in 12 - 19 working days

This book examines the dilemma of overdependence on tourism in Caribbean countries and territories, and the need for a resilient path to address the industry's vulnerability in the face of natural disasters. The chapters in the book question how tourism resilience is understood and practiced in Caribbean small island developing states (SIDS) and the factors that inform, undermine, or indeed redefine the sustainable resilience agenda for these territories. With its overreliance on tourism and vulnerability to climate, the Caribbean region finds itself susceptible and in need of an innovative approach in order to survive economically. Contributors to this volume touch on all three sustainability pillars and spanning across many tourism sector considerations, such as product development, stakeholder management, hotel management, marketing and entrepreneurship. By spanning the geography of the Anglophone and Spanish Caribbean this book offers a smorgasbord of conceptual and applied perspectives to researchers in the area of tourism resilience in SIDS. It also presents strategic considerations to public and private sector practitioners in implementing measures to strengthen the competitive positioning of their destinations as they contend with the dynamism of the external and internal environments.

Handbook of Research on Driving Industrial Competitiveness With Innovative Design Principles (Hardcover): Luis Farinha Handbook of Research on Driving Industrial Competitiveness With Innovative Design Principles (Hardcover)
Luis Farinha
R8,112 Discovery Miles 81 120 Ships in 10 - 15 working days

Industry and academia should capture significant value through adopting design-led innovation to improve opportunities for success. Skills and capabilities should serve as a basis for adopting new breakthroughs in design-driven innovation. The development of an infrastructure and centers of excellence with the capacity to respond to new market needs, combined with enhanced networking capabilities, will allow companies to be more innovative and competitive. Driving Industrial Competitiveness With Innovative Design Principles is an essential publication that focuses on the relationship between innovation and competitiveness in business. Featuring coverage on a broad range of topics including open innovation, business incubators, and competitiveness dynamics, this book is ideally designed for entrepreneurs, government officials, executives, managers, investors, policymakers, researchers, academicians, and students interested in furthering their knowledge of pertinent topics on product design and commercialization, new models for academia-industry partnerships, and regional entrepreneurial ecosystems based on design principles.

Friction - Adding Value By Making People Work for It (Hardcover): Soon Yu, Dave Birss Friction - Adding Value By Making People Work for It (Hardcover)
Soon Yu, Dave Birss
R616 R560 Discovery Miles 5 600 Save R56 (9%) Ships in 10 - 15 working days
The Equitable Cultural Tourism Handbook (Hardcover, New): The Equitable Cultural Tourism Handbook (Hardcover, New)
R2,771 Discovery Miles 27 710 Ships in 10 - 15 working days

The goal of this book is to deal, in a provocative way, with a number of key issues involving the increased participation of the private sector within cultural tourism. My goal is not to write a complete overview of the field. Instead, this short book deals with a fairly circumscribed set of issues involving contemporary changes within cultural tourism. Since modern business largely focuses on serving customers, a major focus of this book concerns marketing thought and its implications in regard to cultural tourism. In large measure, this book seeks to help host communities and their advocates to become familiar with and comfortable within a private sector context as well as being able to interact in such an environment. The book starts with a two-chapter introduction that focuses upon the distinctive role of cultural tourism. As emphasized in chapter 1, a dilemma arises because cultural tourism must simultaneously serve multiple stakeholders and do so in equitable ways. This is much more complex than the more typical task of concentrating upon the needs, wants, and desires of customers. These ideas are refined in chapter 2 where the discussion centers primarily upon the importance of serving host communities, in addition to customers. Certainly, catering to customers continues to be an issue, but it should be envisioned as an ad hoc method of serving the host community.

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