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Books > Business & Economics > Business & management > Sales & marketing

The Customer Has Changed; Have You? - How to Sell to the 21st Century Buyer (Hardcover): Bill Hart The Customer Has Changed; Have You? - How to Sell to the 21st Century Buyer (Hardcover)
Bill Hart
R799 Discovery Miles 7 990 Ships in 10 - 15 working days
FT Essential Guide to Business Writing - How To Write To Engage, Persuade And Sell (Paperback): Ian Atkinson FT Essential Guide to Business Writing - How To Write To Engage, Persuade And Sell (Paperback)
Ian Atkinson 1
R453 Discovery Miles 4 530 Ships in 12 - 19 working days

Whether you are writing a proposal, a report, a presentation or an email, this book will show you how to write to persuade staff, colleagues, board directors and customers. The Financial Times Essential Guide to Business Writing demonstrates how your choice of language can influence your reader. It gives you clear examples to show you the dos and don'ts of successful business writing and essential tips that are proven to make your writing more effective.It shows you how to write for different audiences and in different media using style, structure and the psychology of language to your advantage. It also gives you the writing secrets used by the world's best advertising writers, which you can use to great effect in your own business writing.

Exotic Visions in Marketing Theory and Practice (Hardcover): Alf H. Walle Exotic Visions in Marketing Theory and Practice (Hardcover)
Alf H. Walle
R2,794 Discovery Miles 27 940 Ships in 10 - 15 working days

An anthropologist, folklorist, and literary critic besides being a marketing professor, Alf H. Walle takes a refreshingly interdisciplinary look at the impact of modern social thought upon marketing and social research. Tracing key ideas back to their intellectual roots, Walle shows how the evolution of social theory, and the controversies it has engendered, can and should transform the way marketers approach consumers. He provides a theoretic underpinning for qualitative consumer research and presents a lucid theoretical and methodological overview for qualitative methods in marketing, research that parallels what others, such as Shelby Hunt, have provided for scientific methods in marketing. His book is a provocative, thoughtful, and probing study of qualitative social theory and its important contributions to marketing and consumer research. It is of value to both practitioners and academics. Arguing that the social structural methods have been largely ignored, Walle rehabilitates this general method and compares it to poststructural alternatives.

Walle shows that to understand the evolution of modern social theory, one must come to grips with the work of three towering pioneers: Immanuel Kant, Friedrich Hegel, and Karl Marx, and that researchers must understand and appreciate the contributions and influence of pioneers in order to avoid the myopic vision of our own time. Praising Hegel's metaphor of cultures as living organisms and his forging of the concept we now call National Character, Walle points to Hegel as the pioneering social structuralist and as the man who, as a negative example, inspired the poststructuralists to action. Walle ends with a well reasoned analysis of poststructural thought in marketing-consumer research, and suggests that conflict theory--an alternative to poststructural methods that evolved from social structural roots--is often more appropriate than poststructural analysis in marketing and consumer research. Relating both conflict theory and poststructural analysis to the actual needs of marketing consumer researchers, "Exotic Visions in Marketing Theory and Practice" provides unique, practical insights for those who teach market research as well as practitioners who pursue it for a living.

Sustainable Luxury and Jewelry (Hardcover, 1st ed. 2021): Ivan Coste-Maniere, Miguel Angel Gardetti Sustainable Luxury and Jewelry (Hardcover, 1st ed. 2021)
Ivan Coste-Maniere, Miguel Angel Gardetti
R4,125 Discovery Miles 41 250 Ships in 10 - 15 working days

This book discusses the current trends in luxury and jewelry and presents how to make these sustainable for a better future. In the age of sustainability, we increasingly see how designers and consumers begin to think beyond a product's look&feel and operation, and are especially concerned about what has happened during its manufacturing process and what will happen once its useful life comes to an end. Today, consumers value that every industrial product and process should be sustainable, beneficial for the people, the economy and the planet, and so is the case for jewelry.

Entrepreneurship Education and Research in the Middle East and North Africa (MENA) - Perspectives on Trends, Policy and... Entrepreneurship Education and Research in the Middle East and North Africa (MENA) - Perspectives on Trends, Policy and Educational Environment (Hardcover, 1st ed. 2018)
Nezameddin Faghih, Mohammad Reza Zali
R2,932 Discovery Miles 29 320 Ships in 10 - 15 working days

This contributed volume explores and reveals the new developments, dynamics and recommendations for entrepreneurship education in the Middle East and North Africa (MENA) region. Presenting papers by respected experts in the field, it shares essential insights on the status quo of entrepreneurial education and training programs, the characteristics and motivations of early stage entrepreneurs, and the regional framework conditions in MENA. The book closes with a bibliometric perspective on the trends in the entrepreneurship research and education being developed in MENA.

A Sketch of the World After the COVID-19 Crisis - Essays on Political Authority, The Future of Globalization, and the Rise of... A Sketch of the World After the COVID-19 Crisis - Essays on Political Authority, The Future of Globalization, and the Rise of China (Hardcover, 1st ed. 2021)
Jean-Francois Caron
R1,767 Discovery Miles 17 670 Ships in 10 - 15 working days

This book tries to understand the lessons we ought to learn from the Covid-19 crisis as well as the profound transformations this pandemic will bring to the world order. These essays explore the challenge that the pandemic poses to liberalism, the unique potential this crisis offers us to retake control over globalization, and how it foreshadows future conflicts, especially the dynamic between China and the West. This timely book will be of interest to scholars in Political Science and philosophy, as well as to general readers interested in what the post Covid-19 world may resemble.

The Affluent Consumer - Marketing and Selling the Luxury Lifestyle (Hardcover): Ronald D. Michman, Edward M. Mazze The Affluent Consumer - Marketing and Selling the Luxury Lifestyle (Hardcover)
Ronald D. Michman, Edward M. Mazze
R1,676 Discovery Miles 16 760 Ships in 10 - 15 working days

By any measure, the affluent sector is growing exponentially, and is far more diverse (in terms of ethnicity, education, location, and professional background) than any time in the past. This market represents lucrative opportunities for companies that understand how these customers think, act, and make purchasing decisions. Applying primary research, including demographic and economic data, and expertise developed from decades of studying, teaching, and consulting in marketing and consumer behavior, Ronald Michman and Edward Mazze present a comprehensive approach to analyzing the affluent consumer-and creating, promoting, and selling innovative products and services to them. Illustrating their principles through dozens of examples, including Armani, Mercedes Benz, Brooks Brothers, Neiman Marcus, Merrill Lynch, Tiffany, and even discounters, such as Target and Wal-Mart, the authors deconstruct how a complex market segment works. Dispelling popular myths and misconcpetions about the composition and behavior of this segment, they provide not only a practical guide for marketers and students of marketing, but a fascinating glimpse into a culture driven by materalism, status, and aspirations to luxury. By any measure, the affluent sector is growing exponentially, and is far more diverse (in terms of ethnicity, education, location, and professional background) than at any time in the past. In 2004, there were 8.2 million households in the United States with net worth over $1 million, excluding primary residence. Meanwhile, between 1995 and 2001, the number of families filing tax returns for income exceeding $200,000 doubled. This market represents lucrative opportunities for companies that understand how these consumers think, act, and make purchasing decisions.

Marketing of High-Technology Products and Innovations - Pearson New International Edition (Paperback, 3rd edition): Jakki Mohr,... Marketing of High-Technology Products and Innovations - Pearson New International Edition (Paperback, 3rd edition)
Jakki Mohr, Sanjit Sengupta, Stanley Slater
R2,674 Discovery Miles 26 740 Ships in 12 - 19 working days

For undergraduate and graduate courses on marketing high-tech products Provide your students with the vital information they need to successfully market high-tech products. Marketing of High-Technology Products and Innovations is the only text on the market that focuses on the unique marketing challenges that surround high-tech products and service. The third edition retains all the same concepts and materials of previous editions and includes comprehensive coverage of the latest academic research and leading-edge business practices.

Marketing: Defined, Explained, Applied - Pearson New International Edition (Paperback, 2nd edition): Michael Levens Marketing: Defined, Explained, Applied - Pearson New International Edition (Paperback, 2nd edition)
Michael Levens
R2,074 Discovery Miles 20 740 Ships in 12 - 19 working days

For undergraduate Principles of Marketing courses. A unique breakdown of marketing that speaks to students' learning style. Marketing: Defined, Explained, Applied was written from the ground up with student feedback to be the most usable reference guide for Principles of Marketing students. The unique visual and organizational style of the text clearly presents key information that draws students into the material, allowing them to use their text rather than passively read it. The second edition features a new format that makes it easier for students to study and learn the material. MyMarketingLab New Design is now available for this title MyMarketingLab New Design offers: *One Place for All of Your Courses. Improved registration experience and a single point of access for instructors and students who are teaching and learning multiple MyLab/Mastering courses. *A Simplified User Interface. The new user interface offers quick and easy access to Assignments, Study Plan, eText & Results, as well as additional option for course customization. *New Communication Tools. The following new communication tools can be used to foster collaboration, class participation, and group work.*Email: Instructors can send emails to their entire class, to individual students or to instructors who has access to their course. *Discussion Board: The discussion board provides students with a space to respond and react to the discussions you create. These posts can also be separated out into specific topics where students can share their opinions/answers and respond to their fellow classmates' posts. *Chat/ ClassLive: ClassLive is an interactive chat tool that allows instructors and students to communicate in real time. ClassLive can be used with a group of students or one-on-one to share images or PowerPoint presentations, draw or write objects on a whiteboard, or send and received graphed or plotted equations. ClassLive also has additional classroom management tools, including polling and hand-raising. *Enhanced eText. Available within the online course materials and offline via an iPad app, the enhanced eText allows instructors and students to highlight, bookmark, take notes, and share with one another.

Strategic Marketing for Non-Profit Organisations - Pearson New International Edition (Paperback, 7th edition): Alan Andreasen,... Strategic Marketing for Non-Profit Organisations - Pearson New International Edition (Paperback, 7th edition)
Alan Andreasen, Philip Kotler
R2,542 Discovery Miles 25 420 Ships in 12 - 19 working days

For graduate courses in Nonprofit Marketing and Management. This best-selling text focuses on the impact of nonprofit marketing in the social sector and the growing intersection between nonprofit management and the business world.

Services Management - Pearson New International Edition (Paperback, Pearson new international ed): Jay Kandampully, "Pearson... Services Management - Pearson New International Edition (Paperback, Pearson new international ed)
Jay Kandampully, "Pearson Education"
R2,089 Discovery Miles 20 890 Ships in 12 - 19 working days

For Services Management/Marketing or Marketing courses, particularly for undergraduate and graduate programs in Hospitality Management, Tourism Management, Leisure Management and Retail Management. This book addresses the hospitality industry from a services management perspective, offering the reader a series of management concepts - operations, marketing and human resources - all of which are capable of being effectively incorporated into all hospitality operations. The book's focus is on the ever-increasing demand of customers for service quality, as well as the other challenges facing hospitality establishments today - including intense competition, globalization, and technological innovation. This book stresses the point that in all services, including hospitality services, the human element (both employees and customers) is absolutely crucial - in selling services, hospitality enterprises are 'selling' personal relationships. Hospitality providers of all types will benefit from adopting the management philosophies and practices in this book - ones that have proven so effective in other service sectors.

Handbook of Research on Mobile Marketing Management (Hardcover, New): Handbook of Research on Mobile Marketing Management (Hardcover, New)
R8,055 Discovery Miles 80 550 Ships in 10 - 15 working days

The Handbook of Research on Mobile Marketing Management provides a compelling and relevant collection of innovative mobile marketing practices. Through offering more than 25 insightful articles by international experts, this reference is a critical resource for advertisers, researchers, and academicians.

Reputation Economics - Why Who You Know is Worth More Than What You Have (Hardcover): Joshua Klein Reputation Economics - Why Who You Know is Worth More Than What You Have (Hardcover)
Joshua Klein 1
R1,097 R724 Discovery Miles 7 240 Save R373 (34%) Ships in 12 - 19 working days

As the internet has increasingly become more social, the value of individual reputations has risen, and a new currency based on reputation has been created. This means that not only are companies tracking what an individual is tweeting and what sites they spend the most time on, but they're using this knowledge to predict the consumer's future behavior. And a world in which Target knows that a woman is pregnant before she does, or where a person gets a job (or loses one) based on his high school hijinx is a scary one indeed. But what if there were a way to harness the power of these new technologies to empower the individual and entrepreneur? What if it turned out that David was actually better suited to navigate this new realm of reputation than Goliath? And what if he ushered in a new age of business in which reputation, rather than money, was the strongest currency of all? This is all currently happening online already.

Welcome to the age of Reputation Economics:

-Where Avis is currently discounting car rentals based on Twitter followers

-Where Carnival Cruise Lines are offering free upgrades based on a Klout score

-Where Amazon and Microsoft are a short way away from dynamically pricing their goods based on a consumer's reach and reputation online

-Where Klout scores are being used to vet job applications

The value of individual reputation is already radically changing the way business is done.

Internationalization of Business - Cases on Strategy Formulation and Implementation (Hardcover, 1st ed. 2018): Stefan Schmid Internationalization of Business - Cases on Strategy Formulation and Implementation (Hardcover, 1st ed. 2018)
Stefan Schmid
R3,890 Discovery Miles 38 900 Ships in 12 - 19 working days

This book illustrates the various facets of internationalization in managerial practice, starting with a strategic outline of the many options firms have when formulating internationalization strategies. Designed as a textbook for Bachelor, Master and MBA classrooms, the core of the book consists of six case studies on firms from diverse industries, such as sporting goods, aviation, grocery discount, motorcycle, computer and IT, and fast-food. The cases present a variety of ways of entering and operating in foreign markets, such as export, franchising, joint ventures, strategic alliances, greenfield-investments, acquisitions and mergers. In addition to market entry strategies, the cases provide readers, educators and students with insights into target market strategies, timing strategies, allocation strategies and coordination strategies of well-known companies.

A Business History of the Bicycle Industry - Shaping Marketing Practices (Hardcover, 1st ed. 2021): Carlo Mari A Business History of the Bicycle Industry - Shaping Marketing Practices (Hardcover, 1st ed. 2021)
Carlo Mari
R1,890 Discovery Miles 18 900 Ships in 10 - 15 working days

Through a historical analysis of the bicycle industry, this book explores how the bicycle was developed, manufactured and marketed, from its origins in the late nineteenth century to the present day. The author highlights the contributions made by the bicycle industry to marketing as it is understood today, tracing key innovations in product development and marketing. Addressing a gap in the literature, this book provides an insightful history of marketing practice for one of the most important products of the twentieth century.

Digital Transformation in Business and Society - Theory and Cases (Hardcover, 1st ed. 2020): Babu George, Justin Paul Digital Transformation in Business and Society - Theory and Cases (Hardcover, 1st ed. 2020)
Babu George, Justin Paul
R4,583 Discovery Miles 45 830 Ships in 12 - 19 working days

The digital traces that people leave behind as they conduct their daily lives provide a powerful resource for businesses to better understand the dynamics of an otherwise chaotic society. Digital technologies have become omnipresent in our lives and we still do not fully know how to make the best use of the data these technologies could harness. Businesses leveraging big data appropriately could definitely gain a sustainable competitive advantage. With a balanced mix of texts and cases, this book discusses a variety of digital technologies and how they transform people and organizations. It offers a debate on the societal consequences of the yet unfolding technological revolution and proposes alternatives for harnessing disruptive technologies for the greater benefit of all. This book will have wide appeal to academics in technology management, strategy, marketing, and human resource management.

Sales for Noobs - Everything Sale Rookies Need to Know to Crush Quota, Get Promoted, and Kick A$$ (Hardcover): John Maxwell... Sales for Noobs - Everything Sale Rookies Need to Know to Crush Quota, Get Promoted, and Kick A$$ (Hardcover)
John Maxwell Sterling
R609 R558 Discovery Miles 5 580 Save R51 (8%) Ships in 10 - 15 working days
Fundamentals of Marketing (Paperback): Geraldine McKay, Paul Hopkinson, Lai Hong Ng Fundamentals of Marketing (Paperback)
Geraldine McKay, Paul Hopkinson, Lai Hong Ng
R1,178 Discovery Miles 11 780 Ships in 12 - 19 working days

Introduces the key terms, concepts and practices to provide a firm foundation for undergraduate students. It discusses contemporary technologies used in marketing alongside established practices to develop an understanding of the positive effects of marketing balanced with critical discussion about it's contribution to the wider aims of society. International in approach, it highlights a range of real life practices through examples and short case studies. It includes: * Marketing as an idea and a practice. * How to understand and reach customers, researching and choosing segments * Marketing functions-providing value from products, services, pricing and distribution to branding and communications. * Responsible marketing and contemporary technologies To help support their learning, readers have access to a range of online resources including chapter-by-chapter multiple choice questions which will enable them to assess how well they have grasped individual chapters. The text also features a range of supplementary readings, in text exercises and cases/examples to help bring concepts to life.

Man Appeal - Advertising, Modernism and Menswear (Hardcover, New): Paul Jobling Man Appeal - Advertising, Modernism and Menswear (Hardcover, New)
Paul Jobling
R4,233 Discovery Miles 42 330 Ships in 12 - 19 working days

This book provides a much-needed evaluation of the history of men's fashion advertising in the first half of the twentieth century. Arguably, modernism provided the most visually arresting and playful poster and press advertising campaigns ever launched. Undoubtedly one of the most fecund and complex periods in the history of menswear promotion, the period saw vast sums of money spent on advertising men's clothing by the likes of Austin Reed, the Fifty Shilling Tailors, Simpson and Barratt shoes. Replete with confident head-turners, many posters of the period featured dandies knowingly offering up their bodies for the delectation of women - an irony made doubly rich by the fact that these images were consumed almost exclusively by men. As Jobling expertly shows, the erotic charge in evidence in the representation of the buff gymnos in Calvin Klein's 80's campaigns had much earlier antecedents. There was, surprisingly, a pronounced fetishistic aspect coupled with sexual ambiguity in publicity for underwear in the interwar period. Looking well beyond issues of representation to broader socio-economic contexts in this deeply researched and original study, Jobling addresses an exciting range of discourses relating to professionalization, modernity, mass-communication and marketing, display and consumer psychology.

The Streetsmart Marketer - 11 Low-Cost Keys That Unlock the Secrets to Rapid Growth in Your Business (Hardcover): Michael... The Streetsmart Marketer - 11 Low-Cost Keys That Unlock the Secrets to Rapid Growth in Your Business (Hardcover)
Michael Hepworth
R1,029 Discovery Miles 10 290 Ships in 10 - 15 working days
Telephone Pirates - The 99% True Confession of a Reformed Telemarketer (Hardcover): Marvin Kravitz Telephone Pirates - The 99% True Confession of a Reformed Telemarketer (Hardcover)
Marvin Kravitz
R953 Discovery Miles 9 530 Ships in 12 - 19 working days
How to Write a Good Advertisement - A Short Course in Copywriting (Hardcover): Victor O Schwab How to Write a Good Advertisement - A Short Course in Copywriting (Hardcover)
Victor O Schwab
R811 Discovery Miles 8 110 Ships in 12 - 19 working days

*Recommended newest editions published in 2013: Paperback (ISBN: 9781626549623) and Hardback (ISBN: 9781626549630)

Call it advertising, call it promotion, call it marketing, but whatever you call it, every business and organization depends on words with impact. You need to grab the attention of potential customers, clients, or supporters and call them to action. Few among us are talented copywriters, that rare combination of both facile wordsmiths and natural salespeople. Most of us need some help, and even naturals can improve by studying the best. And Victor O. Schwab was one of the greats. Considered a marketing master during his 44-year career, he was the copywriter who propelled Dale Carnegie s "How to Win Friends and Influence People" into a mega-seller.

"How to Write a Good Advertisement, " Schwab s classic guide, has stood the test of time. In just over 200 pages, this book clearly explains the core elements of an effective ad. Schwab shows us how to Get attention Build credibility Create winning layouts and choose the best ad size Test ad effectiveness Convert inquiries to sales Make special offers that dramatically increase response and sales

"How to Write a Good Advertisement" gets you quickly up to speed with examples of powerful profitable headlines (with explanations of why those headlines work so well), and quick lesson reviews that help you turn what you ve read into skills you own. Schwab provides us shortcuts without sacrificing long-term understanding. Fifty years after publication this book is still the standard bearer, sought after by a new generation of copy-writers and businesspeople. Read it, apply it, and watch your sales soar.

Personal Brand Creation in the Digital Age - Theory, Research and Practice (Hardcover, 1st ed. 2018): Mateusz Grzesiak Personal Brand Creation in the Digital Age - Theory, Research and Practice (Hardcover, 1st ed. 2018)
Mateusz Grzesiak
R1,877 Discovery Miles 18 770 Ships in 12 - 19 working days

Presenting a scientific exploration of personal branding and digital communication, this ground-breaking book aims to fill a gap between theory and practice. Describing how social media can increase brand profiles online, it explains basic terms before investigating the cultural context for online personal branding. With a special focus on YouTube, the author provides a comparative analysis of two countries (USA and Poland) to open further avenues for research into this growing area. An essential read for management and marketing scholars, this study outlines and explores the evolution of media in the digital age from a business perspective, and offers a thought-provoking analysis for those interested in social media.

Regulating Pharmaceutical Prices in India - Policy Design, Implementation and Compliance (Hardcover, 1st ed. 2018): Ajay... Regulating Pharmaceutical Prices in India - Policy Design, Implementation and Compliance (Hardcover, 1st ed. 2018)
Ajay Bhaskarabhatla
R3,156 Discovery Miles 31 560 Ships in 10 - 15 working days

This book presents an extensive study on the effectiveness of recent regulations on pharmaceutical prices in India, exploring the weaknesses in the design and implementation of pharmaceutical price controls and investigating what can be done to fix the broken system. In addition, it examines the extent to which essential medicines are actually made affordable by price controls. The book argues that companies make the pharmaceutical price control regime largely ineffective by coordinating to increase pre-regulation prices; by diversifying horizontally away from the regulated markets and increasing prices in the unregulated markets; by manipulating trade margins; and by refusing to comply with the regulation because the penalties remains negligible. The book draws on extensive empirical research involving India's 2013 Drug Price Control Order and widely-used medicines such as paracetamol and metformin to illustrate how firms have weakened regulation. It argues that the regulatory regime can be strengthened by using systematic analysis of product- and region-level data in the Indian pharmaceutical industry, and by screening for the strategies that firms currently employ to circumvent regulation. In closing, it discusses recent efforts to strengthen the implementation of price controls in India and expanding the scope of price controls to medical devices.

Sales Management - Pearson New International Edition (Paperback, Pearson New International Edition): Jeff Tanner Jr., Earl... Sales Management - Pearson New International Edition (Paperback, Pearson New International Edition)
Jeff Tanner Jr., Earl Honeycutt, Robert Erffmeyer
R2,164 Discovery Miles 21 640 Ships in 12 - 19 working days

For courses in sales management. Sales Management, 1/e is the only book on the market that prepares students to become effective sales managers in today's hyper-competitive, global economy-by integrating current technology, research, and strategic thinking activities.

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