0
Your cart

Your cart is empty

Browse All Departments
Price
  • R0 - R50 (1)
  • R50 - R100 (3)
  • R100 - R250 (154)
  • R250 - R500 (1,032)
  • R500+ (8,782)
  • -
Status
Format
Author / Contributor
Publisher

Books > Business & Economics > Industry & industrial studies > Service industries

Charting Your Course Toward a Comfortable Retirement (Paperback): Jon L Ten Haagen Cfp(r) Charting Your Course Toward a Comfortable Retirement (Paperback)
Jon L Ten Haagen Cfp(r)
R403 R330 Discovery Miles 3 300 Save R73 (18%) Ships in 10 - 15 working days
Introduction to tourism planning & development - Igniting Africa's tourism economy (Paperback): P.N. Acha-Anyi Introduction to tourism planning & development - Igniting Africa's tourism economy (Paperback)
P.N. Acha-Anyi
R620 R573 Discovery Miles 5 730 Save R47 (8%) Ships in 7 - 10 working days

Governments across the world are increasingly relying on tourism as an instrument of development. As tourism continues to grow globally, the prospect of irreparable damage being done to some of the world's most cherished destinations is becoming real. The need to balance the ever-growing demand for tourism with planning and management strategies that protect and preserve both tourism resources and the environment for future generations is unquestionable. Introduction to Tourism planning and development: igniting Africa's tourism economy provides African students and development stakeholders with an opportunity to study and understand tourism in the context of their surroundings and heritage. Introduction to Tourism planning and development: igniting Africa's tourism economy is an introductory text that explains basic concepts and the unfolding of the tourism phenomenon on the African continent. Adopting a comprehensive and practical approach, it uses local examples and case studies to illustrate the implementation of tourism development principles and capture the essence of the African tourism space. Introduction to Tourism planning and development: igniting Africa's tourism economy is aimed at tourism students and development stakeholders.

Special Events - The Brave New World for Bolder and Better Live Events (Paperback, 8th Revised edition): Joe Goldblatt,... Special Events - The Brave New World for Bolder and Better Live Events (Paperback, 8th Revised edition)
Joe Goldblatt, Seungwon Lee
R2,932 Discovery Miles 29 320 Ships in 10 - 15 working days

Recent years have seen dramatic changes to the events industry. The influence of social media and global communications technology, increased focus on environmental sustainably and social responsibility, and changes to the economic and cultural landscape have driven rapid expansion and increased competition. Special Events: Creating and Sustaining a New World for Celebration has been the event planner's essential guide for three decades, providing comprehensive coverage of the theory, concepts and practice of event management. The new Eighth Edition continues to be the definitive guide for creating, organizing, promoting, and managing special events of all kinds. Authors, Seungwon "Shawn" Lee and Joe Goldblatt, internationally-recognized leaders and educators in the industry, guide readers through all the aspects of professional event planning with their broad understanding of diverse cultures and business sectors. This definitive resource enables current and future event leaders to stretch the boundaries of the profession and meaningfully impact individuals, organizations, and cultures around the globe. Global case studies of high-profile events, such as the PyeongChang Winter Olympic Games and Norway's Constitution Day annual event, complement discussions of contemporary issues surrounding safety, security, and risk management. Each chapter includes "Ecologic," "Techview," and/or "Secureview," mini-case studies, a glossary of terms, plentiful charts, graphs, and illustrations, and links to additional online resources.

What Remains? - Life, Death and the Human Art of Undertaking (Hardcover): Rupert Callender What Remains? - Life, Death and the Human Art of Undertaking (Hardcover)
Rupert Callender
R463 Discovery Miles 4 630 Ships in 12 - 17 working days

'This isn’t a grisly book; it is sharp, angry, punchily philosophical and often funny. It basically invents a new type of lifestyle aspiration: deathstyle.' The Times 'Callender’s joyous, thought-provoking book is an account of how his own early encounters with bereavement led to him becoming a new kind of undertaker.' Daily Mail 'Part memoir, part rant against the traditional funeral business, part manifesto, part just musing on death and facing it with compassion and courage. It’s lovely and thoughtful and may make you rethink a few things.' The Guardian ‘This book is a great work of craft and beauty.’ Salena Godden ‘This compelling personal story of a pioneering punk undertaker is a moving revelation.’ Love Reading ‘Inspiring and unforgettable.’ John Higgs, author of William Blake vs the World Death has shown me...the unbreakable core of love and courage that lies at the heart of what it means to be human. Ru Callender wanted to become a pioneering undertaker in order to offer people a more honest experience than the stilted formality of traditional ‘Victorian’ funerals. Driven by raw emotion and the unresolved grief of losing his own parents, Ru brought an outsider, ‘DIY’ ethos to the business of death, combined with the kinship and inspiration he found in rave culture, social outlaws and political nonconformists. Ru has carried coffins across windswept beaches, sat in pubs with caskets on beer-stained tables, helped children fire flaming arrows into their father’s funeral pyre, turned modern occult rituals into performance art and, with the band members of the KLF, is building the People’s Pyramid of bony bricks in Liverpool – all in the name of creating truly authentic experiences that celebrate those who are no longer here and those who remain. Radical, poignant, unflinchingly real and laugh-aloud funny, What Remains? will change the way you think about life, death and the human experience.

Setting the Table (Paperback): Danny Meyer Setting the Table (Paperback)
Danny Meyer
R514 R387 Discovery Miles 3 870 Save R127 (25%) Ships in 10 - 15 working days

A landmark, bestselling business book and a fascinating behind-the-scenes history of the creation of Danny's most famous eating establishments, Setting the Table is a treasure trove of valuable, innovative insights applicable to any business or organization.

Glasgow great city - Map guide of What to see & How to get there (Sheet map, folded, 3rd Enhanced edition): Glasgow great city - Map guide of What to see & How to get there (Sheet map, folded, 3rd Enhanced edition)
R77 Discovery Miles 770 Ships in 12 - 17 working days
A Visible Man - The Top 5 Sunday Times bestseller and BBC Radio 4 Book of the Week (Paperback): Edward Enninful A Visible Man - The Top 5 Sunday Times bestseller and BBC Radio 4 Book of the Week (Paperback)
Edward Enninful
R339 R277 Discovery Miles 2 770 Save R62 (18%) Ships in 9 - 15 working days

* THE SUNDAY TIMES BESTSELLER * * A BBC RADIO 4 BOOK OF THE WEEK * ‘I wish he could be editor of the world!’ GRAHAM NORTON ‘Enjoy it. Share it.’ IDRIS ELBA ‘Inspirational . . . and it’s not just for people in fashion’ CLAUDIA WINKLEMAN ‘One of the most inspirational books I’ve ever read’ CHRIS EVANS ‘Inspiring and fascinating’ BERNARDINE EVARISTO ‘Courageously truthful’ SALMAN RUSHDIE 'Edward Enninful is a pioneer’ ELIZABETH DAY — Why look back when you can look forward? Why look in when you can look out? Where’s the next evolution? I throw everything into my work, but once it’s done, I’m really more concerned with what’s new. The future is my thing. Edward Enninful has lived an extraordinary life. Here, for the first time, he shares the inspiring story of his journey, beginning in a childhood bedroom in Ghana overlooking firing squads, to arriving in 1990s London as an asylum seeker, to today setting the cultural agenda as the first Black editor-in-chief of British Vogue. His covers have changed our understanding of beauty and desirability. Featuring exclusively African models, first responders, global activists and the oldest cover star at age 85, they have also broken sales records. This is the story of how he did it. A Visible Man is the story of a husband, son, brother, friend – and icon. Taking us from the neon thrills of Soho clubs to nights spent on friends’ sofas, this is the story of Edward’s phenomenal grit and determination: through fame and failures, joy and loss, ill health and addiction, heartbreak and coming out. It’s the story of one man’s revolutionary mission to change how we see the world, showing how unwavering passion and perseverance can allow anyone to make their mark.

The Debt Collector (Hardcover): Shaun Smith The Debt Collector (Hardcover)
Shaun Smith 1
R463 R277 Discovery Miles 2 770 Save R186 (40%) Ships in 12 - 17 working days

Shaun Smith lives in a world very few of us ever see. It’s a world where the normal rules don’t apply, where people desperate for help reach out to someone who they know can deliver. Shaun does things simply. If someone owes you money and they are in the wrong then he is the person to talk to.

There’s never anything illegal, he may fly close to the wire but never under or over. It’s all legit.

The Debt Collector is the first instalment in the story of Shaun Smith’s life. Since Vice TV screened its fly-on-the-wall documentary on his life as a debt collector more than 22.5 million people around the world have tuned in to watch his exploits. For the first time The Debt Collector reveals the real Shaun Smith.

Yes, he’s Britain’s toughest debt collector but he’s a man with humour and courage, a man who loves his family and his friends, a man who just likes to see things done right.

Shaun’s lived his life one way: don’t take the proverbial, if you do then you’ll pay.

Colonialism, Tourism and Place - Global Transformations in Tourist Destinations (Hardcover): Denis Linehan, Ian D. Clark,... Colonialism, Tourism and Place - Global Transformations in Tourist Destinations (Hardcover)
Denis Linehan, Ian D. Clark, Philip F. Xie
R2,852 Discovery Miles 28 520 Ships in 12 - 17 working days

This unique book examines the vital and contested connections between colonialism and tourism, which are as lively and charged today as ever before. Demonstrating how much of the marketing of these destinations represents the constant renewal of colonialism in the tourism business, this book illustrates how actors in the worldwide tourism industry continue to benefit from the colonial roots of globalisation. This interdisciplinary book focuses on the relationships between tourism, colonialism and place, in both historical and contemporary periods. Chapters explore cases of tourism and colonialism in locations across the globe, from colonial Korea and French Indochina, to colonial Australia, U.S Tourism in the British West Indies, heritage tourism in Mozambique, and city branding in Dunedin. Expert contributors analyse the motivations and impacts of colonial tourism, investigating such diverse topics as the Chinese tourist rush to Taiwan, issues of displacement at wildlife sites in Zimbabwe, the impact of tourism on Indigenous peoples in Hawaii and the pursuit of Macanese identity and re-colonisation. Excavating the range and diversity of colonialism at work in tourism across a wide variety of global destinations, Colonialism, Tourism and Place will be an illuminating read for students and scholars interested in tourism and development, heritage studies, and social, cultural and human geography.

Handbook of Tourism Impacts - Social and Environmental Perspectives (Hardcover): Arie Stoffelen, Dimitri Ioannides Handbook of Tourism Impacts - Social and Environmental Perspectives (Hardcover)
Arie Stoffelen, Dimitri Ioannides
R5,310 Discovery Miles 53 100 Ships in 12 - 17 working days

This comprehensive Handbook offers a broad assessment of tourism impacts research. With critical perspectives on social and environmental impacts of the sector it addresses the often-clashing value systems in tourism that underpin both scholarly and policy agendas. Chapters offer reflections on critical issues, including climate change, environmental degradation and COVID-19, analysing their effects on tourism impacts. Top scholars in the field flesh out unique perspectives on tourism, highlighting its impact on communities, workers and Indigenous peoples, as well as the ongoing global and local sustainability issues associated with the prevailing growth-oriented rationale of the industry. Providing a state-of-the-art, integrative approach to the field, the Handbook lays out a social impact assessment approach and draws attention to the relationships between tourism, human rights, development and the environment. Offering innovative insights on the future of the industry, the Handbook of Tourism Impacts is crucial reading for students and scholars of tourism, human geography and planning, as well as other social scientists working on tourism impacts. It also provides useful insights for practitioners and policymakers looking to address and limit the negative impacts of tourism.

Encyclopedia of Sport Management (Hardcover): Paul M. Pedersen Encyclopedia of Sport Management (Hardcover)
Paul M. Pedersen
R9,119 Discovery Miles 91 190 Ships in 12 - 17 working days

Bringing together preeminent international researchers, emerging scholars and practitioners, Paul M. Pedersen presents the comprehensive Encyclopedia of Sport Management, offering detailed entries for the critical concepts and topics in the field. This excellent resource contains 330 entries from 250 of the leading experts in sport management. The entries cover managerial, finance, marketing, technology, and organizational behavior topics, as well as communication, legal, historical, sociological, and strategy topics related to the sport industry. In addition, the Encyclopedia offers references and recommended reading for those looking for more information on the topics covered. An authoritative reference work, this is a must-read resource for students, instructors and professors in sport management.

A Research Agenda for Heritage Tourism (Paperback): Maria Gravari-Barbas A Research Agenda for Heritage Tourism (Paperback)
Maria Gravari-Barbas
R1,049 Discovery Miles 10 490 Ships in 12 - 17 working days

Elgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary. This timely Research Agenda moves beyond classic approaches that consider the relationship between heritage and tourism either as problematic or as a factor for local development, and instead adopts an understanding of heritage and tourism as two reciprocally supported social phenomena that are co-produced. Chapters draw on case studies from Europe, North America and Asia, offering important insights on heritage consumption, hypercommodification, war tourism, dissonant heritage, decolonizing heritage and the rising importance of the digital world of tourism. The book commences with a global overview on the changing paradigm of heritage tourism, before focusing on heritage and tourism at different scales and the impacts of globalization on heritagization. It also examines the political nature of tourism heritage construction and the experiential turn of heritage tourism practices. An invigorating read for students and scholars of tourism and heritage studies, this book offers a multitude of suggestions for pathways for future research. It is also a timely read for those working with heritage sites and looking to better understand the intersection between heritage and tourism.

Tourist Behaviour - The Essential Companion (Paperback): Philip L Pearce Tourist Behaviour - The Essential Companion (Paperback)
Philip L Pearce
R1,407 Discovery Miles 14 070 Ships in 12 - 17 working days

'Tourist Behaviour: The Essential Companion edited by Philip L. Pearce is an indispensable resource for courses on consumer behaviour in tourism and for all serious scholars in the field. The structure of the book is unique in following the entire consumer journey from ''dreaming and longing'' to ''returning home''. Pearce, the preeminent scholar and author on tourist behaviour, has produced another brilliant work together with an impressive list of contributing authors.' - Alastair Morrison, Purdue University, US Comprehensive and accessible, this Companion offers a thorough investigation into both traditional and fresh topics in tourist behaviour and experience. Arranged chronologically, the chapters examine tourist experience from the very idea of a tourist visit to the aftermath of returning home. With contributions from leading experts and emerging scholars across the globe, this Companion establishes the importance of studying tourist behaviour. Innovative topics including packing and preparation, dreaming and longing for trips, and memory are explored in detail. The book incorporates a selection of illustrative key case studies to ensure that it is highly accessible and readable to a range of audiences, while ensuring academic rigour. It examines both positive and negative impacts of the tourist experience on tourists themselves and the communities and environments they visit. The concluding chapter includes a vision for how tourism and sustainable development goals can be integrated to maximise the benefits of tourist behaviour and experience. Students and researchers of tourism and sustainability will greatly benefit from the research directions and suggestions indicated in each chapter of the book. This timely Companion will also prove to be a valuable resource for stakeholders looking to improve and expand upon the tourist experience.

An introduction to tourism and hospitality management - A services approach (Paperback): U.P. Hermann, L. Du Plessis An introduction to tourism and hospitality management - A services approach (Paperback)
U.P. Hermann, L. Du Plessis
R580 R536 Discovery Miles 5 360 Save R44 (8%) Ships in 7 - 10 working days

Tourism is considered the largest industry in the world, showing continuous growth in South Africa and elsewhere. In order to develop and manage the industry sustainably, there is a need for ongoing skills improvement and capacity building, but much of the existing material is generic and product based. Introduction to tourism and hospitality management provides essential insight into planning, organising, leading and control as it would be applied specifically in the service industry. Introduction to tourism and hospitality management offers a practical industry and service perspective by applying theory to contemporary industry case studies and examples. It includes revision questions, further reading resources, tasks and lecturer support material. Introduction to tourism and hospitality management is aimed at students, educators and practitioners.

Teaching Sports Economics and Using Sports to Teach Economics (Hardcover): Victor A. Matheson, Aju J. Fenn Teaching Sports Economics and Using Sports to Teach Economics (Hardcover)
Victor A. Matheson, Aju J. Fenn
R2,861 Discovery Miles 28 610 Ships in 12 - 17 working days

There is a dire need for a comprehensive pedagogical resource both on diverse approaches to teaching sports economics and the use of sports to teach broader principles of economic concepts. This book does exactly that. The contributions from leading scholars and teachers in both fields will help all instructors looking to raise their teaching game. The pedagogy in this book covers a wide array of active and engaged teaching techniques to demonstrate interesting ways to engage students and to get them excited about sports economics and economic concepts in general. Chapters cover topics such as legal case studies that impact North American leagues, discrimination and gender bias in sports economics and best practices for supervising undergraduate student research. The innovative approaches and methods presented are applicable to both small and large class sizes. Practical advice for designing field trip-, guest speaker-, and case-study-based classes, and techniques for using data-driven exercises, film and straightforward classroom experiments are included. This book will appeal to two primary audiences: undergraduate economics instructors and sports economics/management instructors. The teaching methods may be easily adapted to most economic classes, and the breadth of material provides instructors with assistance in creating course syllabi, outlining teaching plans, generating student interest, and increasing the efficacy of their pedagogy.

A Research Agenda for Urban Tourism (Hardcover): Jan van der Borg A Research Agenda for Urban Tourism (Hardcover)
Jan van der Borg
R3,621 Discovery Miles 36 210 Ships in 12 - 17 working days

Elgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary. This timely Research Agenda explores and proposes critical lines of research to support understanding of the conditions under which urban tourism contributes to the development of urban systems, and what can be done to create and conserve these conditions. Chapters highlight conceptual discussions, concrete case studies and policy reviews to address the issues surrounding the economic, environmental and social impacts of tourism on cities. Analysing the trends that have characterized urban tourism in the past, the Research Agenda looks ahead to those that may influence it in the future, including the impact of Covid-19. Chapters further offer a thorough conceptualization and innovative definitions of the phenomenon of urban tourism. The critical issue of the sustainability of tourism development in cities is also discussed in depth. The Research Agenda provides a comprehensive and up-to-date overview of the urban tourism debate, making it a critical read for urban studies and tourism scholars. The detailed case studies from across four continents will also be beneficial to policymakers and urban planners dealing with tourism development.

A Modern Guide to Sports Economics (Hardcover): Ruud H. Koning, Stefan Kesenne A Modern Guide to Sports Economics (Hardcover)
Ruud H. Koning, Stefan Kesenne
R4,280 Discovery Miles 42 800 Ships in 12 - 17 working days

This timely Modern Guide offers critical insights into developments in both professional and recreational sports through the lens of the economic forces that determine them. It explores the benefits of the relationship between sports and economics, highlighting ways that economic research can help to understand sports better and the ways that sport provides opportunities to test economic theories. With both theoretical and empirical chapters, the book looks at the development of European sports economics over the last 20 years, the relationship between competitive balance and attendance, and the potential economic impact of sports events. Chapters further examine specific issues in sports from an economic perspective, including labour market restrictions on professional leagues, refereeing, team dynamics, the importance of good players versus good results and the sports analytics revolution due to big data. The use of state-of-the-art empirical methods makes this Modern Guide a crucial read for economists and sports science researchers looking to better understand both the relationship between the two fields and their own area of research. Sports policy makers will also appreciate the in-depth discussion on a range of different recreational and professional sports.

The Ugly Game - The Corruption of Fifa and the Qatari Plot to Buy the World Cup (Paperback): Heidi Blake, Jonathan Calvert The Ugly Game - The Corruption of Fifa and the Qatari Plot to Buy the World Cup (Paperback)
Heidi Blake, Jonathan Calvert
R761 R632 Discovery Miles 6 320 Save R129 (17%) Ships in 10 - 15 working days
A Research Agenda for Event Impacts (Hardcover): Nicholas Wise, Kelly Maguire A Research Agenda for Event Impacts (Hardcover)
Nicholas Wise, Kelly Maguire
R3,304 Discovery Miles 33 040 Ships in 12 - 17 working days

Elgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary. Exploring the social, economic and environmental impacts of events on people, places and communities, this timely Research Agenda highlights the links between theory and practice in event impacts research. Top scholars critically assess events, looking at who benefits from hosting them, and focusing on issues surrounding sustainability, the need to define legacies, and the need to extend regeneration efforts to secure economic and socially sustainable futures. The Research Agenda first outlines key theories and concepts in the field, addressing the three impacts recognized in triple bottom line considerations of sustainability. Chapters then move to analyse a range of types and scales of event, including: conventions and business events, sports tourism, cultural and religious events, intangible cultural heritage, and events in rural locations. This forward-looking Research Agenda further analyses event hosting in emerging economy nations, disability access and inclusion, climate change and the impact of the Covid-19 pandemic. Covering a broad range of types, scales and settings of events, this will be a crucial read for event studies and event management scholars. The critical insights to practical impacts of events will also be beneficial for policy-makers and event practitioners.

COVID-19 and the Hospitality and Tourism Industry - A Research Companion (Hardcover): Dogan Gursoy, Mehmet Sariisik, Robin... COVID-19 and the Hospitality and Tourism Industry - A Research Companion (Hardcover)
Dogan Gursoy, Mehmet Sariisik, Robin Nunkoo, Erhan Bogan
R5,889 Discovery Miles 58 890 Ships in 12 - 17 working days

Offering a comprehensive understanding of the implications of the COVID-19 pandemic for the tourism and hospitality industry, this book discusses the topic from economic, sociological and psychological perspectives. Critical case studies are used to explore both micro impacts on individuals involved in the industry and governmental and international responses to issues posed by the pandemic more broadly. Chapters explore ways in which tourism and hospitality organizations will need to re-think their marketing strategies, including destination branding. The book also analyses the economic impacts of the pandemic, including insights on the impact of previous pandemics on the tourism sector, and how this may inform future practice. It highlights changes that may be necessary to tourism management, looking at how COVID-19 has affected the tourism workforce, tourism employees' psychology, supply chains, and revenues. This is a timely and critical read for tourism studies and business and management scholars. It will also be a helpful resource for management in the tourism and hospitality industry looking to better understand how to react to the COVID-19 pandemic.

Handbook of Globalisation and Tourism (Paperback): Dallen J. Timothy Handbook of Globalisation and Tourism (Paperback)
Dallen J. Timothy
R1,223 Discovery Miles 12 230 Ships in 12 - 17 working days

This comprehensive Handbook brings together conceptual contributions from leading international scholars concerning the reciprocal relations between globalisation and tourism. Contributors deconstruct the global forces, processes and challenges that face the tourism industry, analysing the effects of neoliberalism and multinational capitalism on global tourist activity, as well as the consequences of colonialism, terrorism, warfare, climate change, modern technological advances and the rapidly changing dynamics of global mobility. International in scope and empirically evocative, this Handbook outlines and dissects the social, cultural, economic and political effects of globalisation on tourism in the 21st century. This Handbook is critical to human geography and tourism studies scholars and researchers at all levels, particularly those interested in the relations between globalisation and tourism in an increasingly interconnected world. Contributors include: A. Amore, Y. Apostolopoulos, P. Arvanitis, S. Beeton, N. Cavlek, J. Connell, D.T. Duval, L. Dwyer, A. Gelbman, C.M. Hall, D.-I.D. Han, K. Hannam, J. Henry, J. Higham, Y. Jiang, H. Lemelin, J.W. Macilree, J.E. Mbaiwa, T. Mbaiwa, M. McDonald, P. Mogomotsi, M. Mostafanezhad, D.H. Olsen, M. Peters, B. Prideaux, B.W. Ritchie, C.M. Rogerson, T. Ronen, R. Sharpley, M. Sigala, G. Siphambe, S. Sonmez, J. Stephenson, W. Stovall, W. Suntikul, G. Taylor, D.J. Timothy, M.C. tom Dieck, H. Tucker, F. Vellas, S. Wearing, P. Whipp, J. Wiitala, A. Williams

Research Handbook on Sports and Society (Hardcover): Elizabeth C.K. Pike Research Handbook on Sports and Society (Hardcover)
Elizabeth C.K. Pike
R5,892 Discovery Miles 58 920 Ships in 12 - 17 working days

This state-of-the-art Research Handbook provides a challenging and critical examination of the complex issues surrounding sports in contemporary societies. Featuring contributions from world-leading scholars, it focuses upon the impact of their research, together with significant social issues and controversies in sport. International and comprehensive, the Research Handbook is organised around the key themes of governance, economics, events, the athletes and the future. Chapters examine the various theoretical and methodological approaches undertaken by the contributors and outline the current state of knowledge, to demonstrate the social and economic impact of academic research, as well as the constraints on research influence. Written during the global coronavirus pandemic, chapters also reflect on the way in which the public health crisis has exposed social issues and fragilities. The Research Handbook on Sports and Society will be a beneficial read for students of all levels studying sports science, sociology and public policy. The insights offered by established researchers will aid students in further understanding key methodologies, and opportunities and challenges for research. They also include recommendations for future policy and practice grounded in substantial research evidence.

Service Operations Management, Second Edition - The Total Experience (Paperback, 2nd edition): David W. Parker Service Operations Management, Second Edition - The Total Experience (Paperback, 2nd edition)
David W. Parker
R1,927 Discovery Miles 19 270 Ships in 12 - 17 working days

Building on the foundations of the first edition, this comprehensive textbook remains a vital tool for postgraduate students seeking to understand the principles of service operations management, and for undergraduate students specializing in hospitality, tourism and public sector management. With services accounting for 70 percent of employment and growth in our economy, this textbook explains what is needed to ensure the most efficient and effective service operations are delivered. Covering not-for-profit agencies, charities, Non-Governmental Organisations (NGOs) and utilities alongside finance, healthcare and commercial companies, this guide explores the essentials of service operations management with its innovative approach to delivering customers' imperatives in services. Written in a clear and accessible manner this updated second edition: takes an increased international perspective on service operations is updated to reflect the most significant changes in service operations management, and to provide enhanced coverage of areas touched on in the first edition includes new and updated international case studies in each chapter, ideal for use in the classroom, reflecting the increased globalisation of service operations, with internationalising updates to include content suitable for a global audience covers mobile technology and presents the author's own research embracing big data analytics and neurolinguistics in building customer service systems expands coverage of process-reengineering and service flows, business process assessments, and developing economies.

Sheffield Pubs, Landlord's and Landladies (Hardcover): Peter Tuffrey Sheffield Pubs, Landlord's and Landladies (Hardcover)
Peter Tuffrey
R525 R432 Discovery Miles 4 320 Save R93 (18%) Ships in 12 - 17 working days

As can be imagined there are countless Sheffield pubs - past and present. Therefore, finding a unique, manageable angle on the subject to produce a book is difficult. Yet Peter Tuffrey has done just that featuring endless unique tales about the pubs themselves and the landlords and landladies running them. Trawling through literally thousands of newspapers cuttings from the Sheffield Star and Sheffield Telegraph pub files he has noted subjects and incidents ranging from pub closures to murders, from retirements to renovations and from pub bombings to pub ghosts. Many of Sheffield's pubs were built to coincide with the growth of the city's steel industry and to slake the thirsts of its workers. These pubs are pictured and documented in decline or just before demolition and it is a pity more were not saved to illustrate the city's rich industrial heritage. We see landlords, landladies and regulars posing outside and it just goes to show how important pubs were in terraced communities. Several pages are also given to the breweries once belching beer fumes across the city air and a number of the processes are depicted in photographs with pin sharp clarity. So, raise your glasses to this book - Sheffield Pubs, Landlords and Landladies.

Hotel Boat - An Inkeeper Afloat (Paperback): Jeremy Scanlon Hotel Boat - An Inkeeper Afloat (Paperback)
Jeremy Scanlon
R354 Discovery Miles 3 540 Ships in 12 - 17 working days

Jeremy Scanlon was born and educated in Massachusetts. Now he lives in this cottage illustrated on the back cover beside the canal. His wife, Dorothy Priest, was born in the cottage, daughter of the carpenter who built the canal's lock gates. Their hotel narrowboat carried paying guests over 60,000 miles along the lovely inland waterways of England and Wales. Here mine hosts enjoy a rare moment of tranquility in 'Unicorn's' saloon.

Free Delivery
Pinterest Twitter Facebook Google+
You may like...
Professional Beauty Therapy - Level 3
Lorraine Nordmann Paperback R1,043 R956 Discovery Miles 9 560
A Research Agenda for Gender and Tourism
Erica Wilson, Donna Chambers Hardcover R3,026 Discovery Miles 30 260
Successful Event Management - A…
Anton Shone, Bryn Parry Paperback R963 R876 Discovery Miles 8 760
Services Marketing - A Contemporary…
Adele Berndt, Christo Boshoff Paperback R592 Discovery Miles 5 920
Rogue - The Inside Story Of SARS's Elite…
Johann van Loggerenberg, Adrian Lackay Paperback  (2)
R250 R200 Discovery Miles 2 000
Marketing Tourism in South Africa
Richard George Paperback R549 R508 Discovery Miles 5 080
Practical Professional Cookery
R.J. Kaufmann, H. Cracknell Paperback R1,331 R1,193 Discovery Miles 11 930
Niche Tourism - Emerging Trends In…
W.H. Engelbrecht, S.C. Engelbrecht, … Paperback R456 R402 Discovery Miles 4 020
Bank management in South Africa - A…
Johann Coetzee Paperback R831 R725 Discovery Miles 7 250
Influencer De Luxe - From Soweto To…
Kefilwe Mabote, Lebo Grand Paperback R330 R284 Discovery Miles 2 840

 

Partners