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Books > Business & Economics > Industry & industrial studies > Service industries

Chicago's Historic Irish Pubs (Hardcover): Mike Danahey, Allison Hantschel Chicago's Historic Irish Pubs (Hardcover)
Mike Danahey, Allison Hantschel
R719 R638 Discovery Miles 6 380 Save R81 (11%) Ships in 18 - 22 working days
Black America, Body Beautiful - How the African American Image is Changing Fashion, Fitness, and Other Industries (Hardcover):... Black America, Body Beautiful - How the African American Image is Changing Fashion, Fitness, and Other Industries (Hardcover)
Eric J. Bailey
R2,045 Discovery Miles 20 450 Ships in 18 - 22 working days

Despite all the medical and media attention focused on the rate of overweight and obesity in the African American population, African American images and body types are greatly influencing changes in the fashion, fitness, advertising, television and movie industries. This is because overweight, like beauty, can be in the eye of the beholder. Most research studies investigating attitudes about body image and body type among African Americans have shown they are more satisfied with their bodies than are their white counterparts and that there appears to be a wider range of acceptable body shapes and weights, and a more flexible standard of attractiveness, among black Americans as compared to whites. That fact is not being lost on leaders of industries that might profit from understanding this wider range of beauty, as well as playing to it. In this book, medical anthropologist Eric Bailey introduces and explains the self-acceptance and body image satisfaction of African Americans, and traces how that has spurred changes in industry. His book fills the void of scientific evidence to enhance the understanding of African Americans' perceptions related to body image and beauty-and is the first to document these issues from the perspective of an African American male. Despite all the medical and media attention focused on the rate of overweight and obesity in the African American population, African American images and body types are greatly influencing changes in the fashion, fitness, advertising, television, and movie industries. This is because overweight, like beauty, can be in the eye of the beholder. Most research studies investigating attitudes about body image and body type among African Americans have shown they are more satisfied with their bodies than are their white counterparts. Most black women, for example, are of course concerned with how they look, but do not judge themselves in terms of their weight and do not believe they are valued mostly on the basis of their bodies. Black teen girls most often say being thick and curvaceous with large hips and ample thighs is seen as the most desirable body shape. Thus, there appears to be a wider range of acceptable body shapes and weights, and a more flexible standard of attractiveness, among black Americans as compared to whites. That fact is not lost on leaders of industries that might profit from understanding this wider range of beauty, as well as playing to it. Voluptuous supermodel Tyra Banks is just one African American who's broken the mold in that industry. The effects have been seen right down to department and local clothes stores, where lines of larger and plus-size fashions are expanding, becoming more colorful and more ornate. In the fitness industry, health gurus Madonna Grimes and Billy Blanks have been revolutionizing how people get fit and how fitness needs to be redeveloped for the African American population. Advertising has taken a similar turn, not the least manifestation of which were the major campaigns Dove and Nike ran in 2005 with plus-sized actresses (who continue to appear in promotions for both companies). In movies and on television shows, the African American beautiful body image has followed suit. In this book, medical anthropologist Eric Bailey introduces and explains the self-acceptance and body image satisfaction of African Americans, and traces how that has spurred changes in industry. His book fills the void of scientific evidence to enhance the understanding of African Americans' perceptions related to body image and beauty-and is the first to document these issues from the perspective of an African American male.

Marketing Strategy for the Creative and Cultural Industries (Paperback, 2nd edition): Bonita Kolb Marketing Strategy for the Creative and Cultural Industries (Paperback, 2nd edition)
Bonita Kolb
R1,329 Discovery Miles 13 290 Ships in 10 - 15 working days

Developing and executing marketing strategies is a vital aspect of any business and few books currently cover this with relation to creative industries. This textbook provides students and managers in the creative industries with a solid grounding in how to maximize the impact of their marketing efforts across a range of business types in the creative and cultural industries. The author, an experienced cultural marketing educator, provides sector-contextual understanding to illuminate the field by: * taking a strategic approach to developing marketing plans; * bringing together strategic planning, market research, goal setting, and marketing theory and practice; * explaining how content marketing on social media encourages a relationship with consumers so that they co-promote the creative product. With a range of learning exercises and real-life examples throughout, this text shows students how to create successful marketing plans for their creative businesses. This refreshed edition is a valuable resource for students and tutors of creative, cultural and arts marketing worldwide.

Emergency Notification (Hardcover): Robert C. Chandler Emergency Notification (Hardcover)
Robert C. Chandler
R1,536 Discovery Miles 15 360 Ships in 18 - 22 working days

This text provides critical information to help organizations improve their emergency communications, including the tools, automation technology, and processes of crisis notification. To grasp the importance of emergency notification, imagine this scenario: A shooter is on the loose at a college campus. Chaos reigns. To contain the situation, campus personnel need to communicate immediately and efficiently, not only with the students, faculty, and staff, but also the local police, federal law enforcement, and media. Effective emergency notification makes things "right," it allows the right message to reach the right people at the right time—facilitating the right response. Emergency Notification explains how. This book offers must-know information for business security, senior management, human resources staff, government policymakers, and emergency planners, examining what, when, how, why, and with whom to communicate during crises. This text also covers risk communication, message mapping, information loading, audience comprehension, and practical issues like testing emergency notification systems.

Pig 'n Whistle (Hardcover): Veronica Gelakoska Pig 'n Whistle (Hardcover)
Veronica Gelakoska
R719 R638 Discovery Miles 6 380 Save R81 (11%) Ships in 18 - 22 working days
Service Management: An Integrated Approach (Hardcover): Mauris Ryan Service Management: An Integrated Approach (Hardcover)
Mauris Ryan
R3,089 R2,800 Discovery Miles 28 000 Save R289 (9%) Ships in 18 - 22 working days
Memorial Guest Book (Hardback cover) - Memory book, comments book, condolence book for funeral, remembrance, celebration of... Memorial Guest Book (Hardback cover) - Memory book, comments book, condolence book for funeral, remembrance, celebration of life, in loving memory funeral guest book, memorial guest book, memorial service guest book (Hardcover)
Lulu and Bell
R595 Discovery Miles 5 950 Ships in 18 - 22 working days
Online Banking Security Measures and Data Protection (Hardcover): Shadi A. Aljawarneh Online Banking Security Measures and Data Protection (Hardcover)
Shadi A. Aljawarneh
R5,365 Discovery Miles 53 650 Ships in 18 - 22 working days

Technological innovations in the banking sector have provided numerous benefits to customers and banks alike; however, the use of e-banking increases vulnerability to system attacks and threats, making effective security measures more vital than ever. Online Banking Security Measures and Data Protection is an authoritative reference source for the latest scholarly material on the challenges presented by the implementation of e-banking in contemporary financial systems. Presenting emerging techniques to secure these systems against potential threats and highlighting theoretical foundations and real-world case studies, this book is ideally designed for professionals, practitioners, upper-level students, and technology developers interested in the latest developments in e-banking security.

Patriotic Information Systems (Hardcover): Todd Loendorf, G.David Garson Patriotic Information Systems (Hardcover)
Todd Loendorf, G.David Garson
R2,595 Discovery Miles 25 950 Ships in 18 - 22 working days

Database technology can be used for various ends, ranging from promotion of democracy to strengthening of nationalism to shoring up authoritarian regimes through misinformation. Its use affects every layer of society: from individuals to households to local governments, and is a consuming issue in the United States Governments stance on privacy, security, and technology.

Home is Where Heart Is - Tiny Houses, Vans, and Living Your Best Life (Hardcover): Kristine Hudson Home is Where Heart Is - Tiny Houses, Vans, and Living Your Best Life (Hardcover)
Kristine Hudson
R670 Discovery Miles 6 700 Ships in 18 - 22 working days
Be the Change in the Hospitality Industry (Hardcover): Rikhsibay Tursunov Be the Change in the Hospitality Industry (Hardcover)
Rikhsibay Tursunov
R684 R613 Discovery Miles 6 130 Save R71 (10%) Ships in 18 - 22 working days
The Money Noose - Jon Corzine and the Collapse of MF Global (Hardcover): Scott E. D. Skyrm The Money Noose - Jon Corzine and the Collapse of MF Global (Hardcover)
Scott E. D. Skyrm
R709 Discovery Miles 7 090 Ships in 18 - 22 working days
Setting the Table (Paperback): Danny Meyer Setting the Table (Paperback)
Danny Meyer
R450 R419 Discovery Miles 4 190 Save R31 (7%) Ships in 18 - 22 working days

A landmark, bestselling business book and a fascinating behind-the-scenes history of the creation of Danny's most famous eating establishments, Setting the Table is a treasure trove of valuable, innovative insights applicable to any business or organization.

Hardback cover Baby Shower Guest Book - Baby shower guest book, celebrations decor, memory book, baby shower guest book,... Hardback cover Baby Shower Guest Book - Baby shower guest book, celebrations decor, memory book, baby shower guest book, celebration message log book, celebration guestbook, celebration parties, message log keepsake; baby shower guest book; boho guest book (Hardcover)
Lulu and Bell
R561 Discovery Miles 5 610 Ships in 10 - 15 working days
International Tourism and Hospitality in the Digital Age (Hardcover): Suresh Kumar, Mohinder Chand Dhiman, Ashish Dahiya International Tourism and Hospitality in the Digital Age (Hardcover)
Suresh Kumar, Mohinder Chand Dhiman, Ashish Dahiya
R5,182 Discovery Miles 51 820 Ships in 18 - 22 working days

Tourism is one of the most rapidly evolving industries of the twenty-first century. The economy of many countries all over the world depends on their ability to attract visitors and maintain a distinct edge in a highly competitive market. International Tourism and Hospitality in the Digital Age brings together the best practices for growth, development, and strategic management within the tourism and hospitality industries. Highlighting comparative research that explores the cross-cultural contexts and societal implications of tourism, this book is an essential resource for professionals, researchers, academics, and students interested in a contemporary approach to promoting, managing, and maximizing profitability of leisure and recreation services.

Educational Strategies for the Next Generation Leaders in Hotel Management (Hardcover): Jiuguang Feng, Sacha Stocklin, Wei Wang Educational Strategies for the Next Generation Leaders in Hotel Management (Hardcover)
Jiuguang Feng, Sacha Stocklin, Wei Wang
R5,010 Discovery Miles 50 100 Ships in 18 - 22 working days

As the hospitality industry continues to grow, managers and educators are faced with the task of preparing future hospitality professionals for a rewarding but challenging career. Due to the impact of an ever-changing economy on the industry as a whole, the education of hotel managers and professionals has become an increasingly important area of study. Educational Strategies for the Next Generation Leaders in Hotel Management combines practical experience with the effective pedagogical approaches being implemented in higher learning institutions and hospitality programs internationally. Highlighting key issues surrounding the current and future scope of hotel management and the skills and knowledge necessary for career success in the hospitality industry, this publication is an essential reference source for hospitality managers, educators, and students interested in the future of the industry and the best practices for hospitality education. This publication features timely, research-based chapters and analysis relevant to topics in the hospitality industry including, but not limited to, craft-based learning, e-learning, higher education, hospitality management, human resources, opening delays, professional development, six sigma, women in global leadership, and work integrated learning.

TOURISM, MUSEUMS AND THE LOCAL ECONOMY - The Economic Impact of the North of England Open Air Museum at Beamish (Hardcover):... TOURISM, MUSEUMS AND THE LOCAL ECONOMY - The Economic Impact of the North of England Open Air Museum at Beamish (Hardcover)
Peter Johnson, Barry Thomas
R2,832 Discovery Miles 28 320 Ships in 10 - 15 working days

Tourism is frequently seen as a way of creating new employment opportunities in those regions which have suffered from severe de-industrialization and major cutbacks in manufacturing industry.This important book - based on new and original research - examines the economic impact, measured in employment terms, of the North of England Open Air Museum at Beamish. The authors provide a detailed assessment of the direct, indirect and induced employment generated by the museum. The assessment of the museum's employment impact is placed firmly within the context of its historical development and of the region's tourism activity. Tourism, Museums and the Local Economy focuses on one particular museum, but the methodology and much of the discussion are widely applicable to the evaluation of other tourist attractions. The policy implications of the study are fully assessed by the authors who also make use of a series of international comparisons. The book will be of interest to economists, geographers and all those who have an interest in tourism, the arts and museums, and regional development. It will be an invaluable asset to planners and policymakers at both central and local government level.

Fighting Fraud - How to Establish and Manage an Anti-Fraud Program (Paperback): Gerald L. Kovacich Fighting Fraud - How to Establish and Manage an Anti-Fraud Program (Paperback)
Gerald L. Kovacich
R1,130 Discovery Miles 11 300 Ships in 10 - 15 working days

This practical reference provides the basics for instituting a corporate anti-fraud program that helps prepare corporate security professionals and other corporate managers for fighting corporate fraud from inside the company. It provides an exceptional foundation for security professionals or business executives involved in developing and implementing a corporate anti-fraud program as part of a corporate assets protection program.
The author's intent is to provide the reader with a practitioner's guide (a "how-to" book), augmented by some background information to put it all in perspective. The approach used should enable the readers to immediately put in place a useful anti-fraud program under the leadership of the corporate security officer (CSO), or other corporate professional.
* Shows professionals how to save their companies money.
* Provides a roadmap for developing an anti-fraud program.
* Allows security professionals to tailor their anti-fraud program to their own corporate environment.
* Explains how fraud is costing corporations a competitive edge in the global marketplace.

The Lost Girl in Paris - A brand new gripping and heartbreaking WW2 historical novel (Hardcover): Jina Bacarr The Lost Girl in Paris - A brand new gripping and heartbreaking WW2 historical novel (Hardcover)
Jina Bacarr
R651 Discovery Miles 6 510 Ships in 10 - 15 working days

'I will never forget what the Nazi did to me. Never' 1940, Nazi-occupied Paris. A powerful story of love, tragedy and incredible courage, about one woman whose life is ripped apart by war and risks everything to seek justice. Brand new from the bestselling author of The Resistance Girl. As Nazis patrol the streets of the French capital, Tiena is alone, desperate and on the run. After defending herself against the force of an officer, she must find a new identity in order to survive. An accidental meeting with members of the Resistance gives her a lifeline, as she is offered the chance to reinvent herself as perfumer Angeline De Cadieux. However Angeline will never forget what happened to her, and will do everything she can to seek revenge. But vengeance can be a dangerous game, and Angeline can only hide her true identity for so long before her past catches up with her, with some devastating consequences... Paris, 2003. When the opportunity arises for aspiring journalist Emma Keane to interview world renowned perfumer Madame De Cadieux about her life during World War Two, she is determined to take it. There are secrets from her own family history that she hopes Angeline may be able to help unlock. But nothing can prepare Emma for Angeline's story, and one thing is for certain - it will change her own life forever... An absolutely heartbreaking, unforgettable historical novel of war, sacrifice and survival. Perfect for fans of Suzanne Goldring, Ella Carey and Catherine Hokin.

Prospects and Challenges of Community-Based Tourism and Changing Demographics (Hardcover): Ishmael Mensah, Ewoenam Afenyo-Agbe Prospects and Challenges of Community-Based Tourism and Changing Demographics (Hardcover)
Ishmael Mensah, Ewoenam Afenyo-Agbe
R5,333 Discovery Miles 53 330 Ships in 18 - 22 working days

The negative impacts associated with conventional tourism has occasioned more sustainable forms of tourism including community-based tourism (CBT). Among the benefits of CBT are the improvement of rural economies, empowerment of the local community, and poverty alleviation. In as much as CBT has been promoted as being more beneficial to local communities, its implementation is not without challenges. In the wake of the COVID-19 pandemic, destination marketing organizations and managers of CBT projects have to adopt different marketing strategies including shifting to target new demographics in an effort to remain sustainable. Prospects and Challenges of Community-Based Tourism and Changing Demographics provides theoretical and empirical insights in the prospects and challenges associated with CBT, critically examining issues of structure, impact, management, marketing, support, changing demographics, challenges, sustainability, and implications for the future of CBT. It also highlights critical lessons and trends in CBT from both established and new CBT initiatives to inform the design, management, marketing, and sustainability of CBT projects. This book will be a useful addition to the literature on CBT with its coverage of topics such as conservation, cultural tourism, and sustainable rural livelihoods. This book provides an excellent resource for students, academicians, researchers, tourism and hospitality practitioners, managers, destination managers, stakeholders, tour operators, and policymakers.

Service Science Research, Strategy and Innovation - Dynamic Knowledge Management Methods (Hardcover, New): N Delener Service Science Research, Strategy and Innovation - Dynamic Knowledge Management Methods (Hardcover, New)
N Delener
R4,856 Discovery Miles 48 560 Ships in 18 - 22 working days

The provision of services in both public and private sectors has increased dramatically over the last decade and a half. Many economies have shifted to a predominantly services model, leaving manufacturing and agriculture in their shadow. Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce. As this reference includes real world examples of selected cases, it will give readers the tools to utilize the knowledge and techniques needed to succeed in their careers. The perspectives gained from this volume will engage innovations of service and increased value wherever people interact with each other with resources and technology.

Shoemaking and Creative Footwear Designs (Hardcover): Woody Best Shoemaking and Creative Footwear Designs (Hardcover)
Woody Best
R2,632 R2,405 Discovery Miles 24 050 Save R227 (9%) Ships in 18 - 22 working days
Memorial Guest Book (Hardback cover) - Memory book, comments book, condolence book for funeral, remembrance, celebration of... Memorial Guest Book (Hardback cover) - Memory book, comments book, condolence book for funeral, remembrance, celebration of life, in loving memory funeral guest book, memorial guest book, memorial service guest book (Hardcover)
Lulu and Bell
R561 Discovery Miles 5 610 Ships in 10 - 15 working days
Strategic Tools and Methods for Promoting Hospitality and Tourism Services (Hardcover): Alexandru-Mircea Nedelea, Maximiliano... Strategic Tools and Methods for Promoting Hospitality and Tourism Services (Hardcover)
Alexandru-Mircea Nedelea, Maximiliano Korstanje, Babu George
R4,938 Discovery Miles 49 380 Ships in 18 - 22 working days

Tourism marketing is a vital tool in promoting the overall health of the global economy by not only bringing necessary revenue to a particular region, but also providing an opportunity for tourists to explore another culture, building tolerance and overall exposure to different ways of life. Strategic Tools and Methods for Promoting Hospitality and Tourism Services provides interdisciplinary perspectives in the areas of global tourism and hospitality. Highlighting cultural boundaries of strategic knowledge management through the use of case studies and theoretical research, as well as the opportunities and challenges of tourism marketing, this publication is an essential reference source for academicians, research scholars, marketing professionals, graduate-level students, and industry professionals interested in international travel and the vacation industry.

BEYOND QUALITY - An Agenda for Improving Manufacturing Capabilities in Developing Countries (Hardcover): Steven R. Wilson,... BEYOND QUALITY - An Agenda for Improving Manufacturing Capabilities in Developing Countries (Hardcover)
Steven R. Wilson, Robert Ballance, Janos Pogany
R3,192 Discovery Miles 31 920 Ships in 10 - 15 working days

Global manufacturing has been altered by the emergence of a new approach to production which differs radically from the principles of mass production. This approach has been characterised by successful manufacturers in Asia and the West who have engaged in a continuous process to improve quality, process productivity and cost performance. The authors of Beyond Quality argue that many of the methods used by these new firms are equally suitable for manufacturers in developing countries and the transition economies of eastern and Central Europe. Using case study material from Latin America, Africa and Central Europe, the authors demonstrate that it is the skill and organization of people - rather than sophisticated equipment - which determines growth in productivity and product quality. These new forms of improvement are not dependent on economies of scale and so provide small producers with the flexibility to compete effectively against mass producers.

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