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Books > Business & Economics > Industry & industrial studies > Service industries
For introductory courses serving students who intend to pursue
degrees and careers in food science, dietetics, or nutrition. This
text integrates the scientific principles of safe and nutritious
food preparation with the basic techniques students need to work
effectively with food. It introduces the scientific basis of
current practices and procedures, and explains ingredients both as
nutrient sources and as food product components. The effects of
preparation techniques are discussed in the context of the science
underlying food manipulation, ingredients, ratios, effects of heat
and cold, storage, preservation, and evaluation. Foods from diverse
cultures are covered, and "Cultural Accents" features present a
global perspective. Study aids include "Key Concepts" chapter
roadmaps; "Science Notes" and "Industry Insights"; "Judging Points"
to help students evaluate food products; updated web links; and
many new illustrations. Fully revised to reflect MyPlate and the
2010 Dietary Guidelines for Americans, this edition adds more
information on healthy food choices, labeling, vegetarian diets,
and gluten-free products.
This book examines the drivers of inbound medical tourism in
Germany. In light of growing international trade of medical
services, it provides a quantitative analysis of the determinants
of international patients' choice of destination. It develops
coherent definitions of medical tourism and medical travel, and
presents multiple unique data sets to identify inbound medical
travelers in Germany. Further, it introduces an empirical modeling
framework for investigating and quantifying the drivers and effects
of a patient's choice of destination at the national, hospital and
individual level. A particular focus of the analysis lies on
cultural proximity and personal networks as key channels to convey
trust in a destination's service. In addition, real consideration
sets of international patients are presented. The findings
presented are embedded in a global context and will help inform
future empirical investigations and modeling.
Appropriate for the Front Office Operations or Front Desk
Operations course in Hospitality Management departments. The text
details policies and procedures that address the department's
critical role of serving guests, coordinating employee
communication and utilizing technology to benefit guests, staff and
owners. The front office is the "hub" of the property's
communications and operations systems and usually the first point
of contact for a hotel guest.
For courses in Introduction to Hospitality and Hospitality
Management. Capturing the flavor and breadth of the industry,
Introduction to Hospitality Management, Fourth Edition, explores
all aspects of the field including: travel and tourism; lodging;
foodservice; meetings, conventions and expositions; and leisure and
recreation. Devoting six chapters to management, the text focuses
on hospitality and management and uses first-person accounts,
corporate profiles and industry morsels to foster a student's
appreciation for the field. Throughout, author John R. Walker
invites students to share this industry's unique enthusiasm and
passion. The text is organized into five sections: the hospitality
industry and tourism; lodging; restaurants, managed services, and
beverages; recreation, theme parks, clubs, and gaming
entertainment; and assemblies and event management. Each section
includes insight from industry professionals, contains up-to-date
information on career opportunities, and includes many examples
illuminating current industry trends and realities. Extensively
revised and updated, this edition contains new photos, new page
layouts, and new coverage on topics ranging from sustainability to
globalization.
The US Supreme Court's 1937 decision in West Coast Hotel v.
Parrish, upholding the constitutionality of Washington State's
minimum wage law for women, had monumental consequences for all
American workers. It also marked a major shift in the Court's
response to President Franklin D. Roosevelt's New Deal agenda. In
Making Minimum Wage, Helen J. Knowles tells the human story behind
this historic case. West Coast Hotel v. Parrish pitted a Washington
State hotel against a chambermaid, Elsie Parrish, who claimed that
she was owed the state's minimum wage. The hotel argued that under
the concept of "freedom of contract," the US Constitution allowed
it to pay its female workers whatever low wages they were willing
to accept. Knowles unpacks the legal complexities of the case while
telling the litigants' stories. Drawing on archival and private
materials, including the unpublished memoir of Elsie's lawyer, C.
B. Conner, Knowles exposes the profound courage and resolve of the
former chambermaid. Her book reveals why Elsie-who, in her
mid-thirties was already a grandmother-was fired from her job at
the Cascadian Hotel in Wenatchee, and why she undertook the
outsized risk of suing the hotel for back wages. Minimum wage laws
are "not an academic question or even a legal one," Elinore
Morehouse Herrick, the New York director of the National Labor
Relations Board, said in 1936. Rather, they are "a human problem."
A pioneering analysis that illuminates the life stories behind West
Coast Hotel v. Parrish as well as the case's impact on local,
state, and national levels, Making Minimum Wage vividly
demonstrates the fundamental truth of Morehouse Herrick's
statement.
Value creation is a prime concern for any contemporary business.
This can be accomplished through the incorporation of various
techniques and processes, such as the integration of analytics to
improve business functions. Applying Predictive Analytics within
the Service Sector is a pivotal reference source for the latest
innovative perspectives on the incorporation of analysis techniques
to enhance business performance. Examining a wide range of relevant
topics, such as alternative clustering, recommender systems, and
social media tools, this book is ideally designed for researchers,
academics, students, professionals, and practitioners seeking
scholarly material on business improvement in the service industry.
For all courses in experimental foods, food science, and related
topics. Foods: Experimental Perspectives, Seventh Edition will help
students pursuing food-related careers broaden and deepen their
scientific knowledge of food and its safe preparation. It clearly
explains food science's foundational principles and most important
emerging technologies. The text first surveys the consumer
marketplace, career opportunities, and basic food research
techniques. Next, it discusses food's physical aspects and
preparation, and thoroughly explains carbohydrates, lipids, and
proteins. Finally, it presents up-to-date coverage of food safety,
preservation, and additives. Learning is promoted through Food for
Thought boxes, photos, objectives, margin notes, definitions,
charts, web links, and study questions. Updated throughout, this
edition includes extensively revised coverage of food safety, GMOs,
trans fats, alternative sweeteners, and much more. Also Available -
Experimental Foods Labratory Manual ( ISBN 013 215 808 6)
This book provides a wide-ranging overview of the current state of
tourist destination management and presents important recent
research in the field. Contemporary theoretical and methodological
approaches to management and marketing are discussed, and
innovative practices with respect to both urban and rural
destinations are described with the aid of many interesting case
studies from across Europe and beyond. In addition, the volume
addresses key issues such as governance, cooperation, the use of
social media, and sustainability. A variety of influences on
tourism development are examined, and efficient strategies for
making destinations distinct are explored. The book will be a
welcome addition and update to the existing literature and will be
of interest to academics and practitioners alike.
This book features the latest research in the area of immersive
technologies, presented at the 5th International Augmented and
Virtual Reality Conference, held in Munich, Germany in 2019.
Bridging the gap between academia and industry, it presents the
state of the art in augmented reality (AR) and virtual reality (VR)
technologies and their applications in various industries such as
marketing, education, healthcare, tourism, events, fashion,
entertainment, retail and the gaming industry. The volume is a
collection of research papers by prominent AR and VR scholars from
around the globe. Covering the most significant topics in the field
of augmented and virtual reality and providing the latest findings,
it is of interest to academics and practitioners alike.
This book brings together interdisciplinary perspectives with the
aim of broadening understandings of poverty. It contains both
empirical and conceptual chapters, including those by local
researchers, on a range of topics highlighting the relationship
between poverty and sustainability. It cover themes such as:
changes in the environment that pose an existential risk to humans;
new concepts in tourism development that consider it as one of the
key contributors in the prosperity and well-being of all
stakeholders; natural, social and economic aspects of human
behaviour and environmental sustainability; the impact of global
warming on human well-being; immigration and integration policies
and analyses of public discourse on migrants; and overconsumption
and its impact on sustainable development. It will be a helpful
resource for students and researchers of environmental management,
tourism, global justice and sustainable development.
This is a rags-to-riches story about a man who came from a Greek
village, born to a father with three years' schooling and an
illiterate mother, whose down-to-earth Greek values formed the
foundation of an entrepreneur who went on to build a
multi-million-dollar fashion empire. Today, Panos Emporio is one of
the most established luxury swimwear brands in the world, being the
choice of celebrities and royal families amongst others. Panos
Papadopoulos created this empire in his new country of Sweden in
record time, introducing the winning combination of innovative
design, skillful entrepreneurship and ground-breaking marketing,
which elevated the brand to its world-leading position. Panos' life
as an entrepreneur is a tale of passion and total commitment. In
telling his story, he also provides success lessons and valuable
advice to other entrepreneurs, that can be applied to sectors
beyond fashion.
Promoting rural entrepreneurship is a necessary step to limit the
negative effects of classical agricultural policy based on a linear
process and attracting secondary resources to the economic process.
The analysis of agricultural policy and rural development in
conjunction to entrepreneurship in terms of production may
represent a further step in understanding the role and importance
of diversifying the rural potentials in contemporary economies. The
Handbook of Research on Agricultural Policy, Rural Development, and
Entrepreneurship in Contemporary Economies is an essential
publication of academic research that examines agricultural policy
and its impact on shaping future resilient economy in rural areas
and identifies green business models and new business patterns in
rural communities. Covering a range of topics such as
entrepreneurship, product management, and marketing, this book is
ideal for researchers, policymakers, academicians, economists,
agriculture professionals, rural developers, business investors,
and students.
This book features a collection of high-quality research papers
presented at the International Conference on Tourism, Technology
& Systems (ICOTTS 2020), held at the University of Cartagena,
in Cartagena de Indias, Colombia, from 29th to 31st October 2020.
The book is divided into two volumes, and it covers the areas of
technology in tourism and the tourist experience, generations and
technology in tourism, digital marketing applied to tourism and
travel, mobile technologies applied to sustainable tourism,
information technologies in tourism, digital transformation of
tourism business, e-tourism and tourism 2.0, big data and
management for travel and tourism, geotagging and tourist mobility,
smart destinations, robotics in tourism, and information systems
and technologies.
Meetings are a major source of revenue for the countries and cities
and that host them. But competition to win meetings and events is
growing fast as new Convention and Visitors Bureaus are opening up
all over the world and existing are expanding and modernizing their
offer in order to increase their share of this market. However, in
cities and countries busy sales and marketing staff, politicians
and local authorities often struggle to keep up to date with the
many tools and techniques that can help them bring business to
their locations. New staff in particular often feel the need for a
structured, comprehensive guide to sources of business for their
destination as well as detailed instruction on the most effective
ways of bringing meetings and events to fill their meetings spaces,
restaurants, venues and create loyal clients. The Business and
Management of Convention and Visitor Bureaus - a global approach is
the solution to these issues. It provides a clear and comprehensive
guide to the wide range of techniques required by sales and
marketing staff to effectively win meetings and events business for
their destination. Accessible, global and informative, this is
essential reading for all future business event and conference
managers, destination managers as well clients and meeting
planners.
On November 28, 1973, the world's social elite gathered at the
Palace of Versailles for an international fashion show. By the time
the curtain came down on the evening's spectacle, history had been
made and the industry had been forever transformed. This is that
story. At the Battle of Versailles, five Americans - Oscar de la
Renta, Bill Blass, Anne Klein, Halston, and Stephen Burrows - faced
off against the five French designers considered the best in the
world - Yves Saint Laurent, Hubert de Givenchy, Pierre Cardin,
Emanuel Ungaro, and Marc Bohan of Christian Dior. Against all odds,
the American energy and the domination by their fearless models
(ten of whom, in a ground-breaking move, were African-American)
sent the audience reeling. By the end of the evening, the Americans
had transformed their place on the world stage and sowed the seeds
for changing the way race, gender, sexuality, and economics would
be treated in fashion for decades to come. The in-fighting between
ego-inflated designers, the unforeseen obstacles instaging the show
on a shoestring, the triumphant win, the vastly different fates of
the designers post-show. Robin Givhan's meticulous research brings
the event alive and places it firmly in the history of fashion,
offering an intimate examination of a single moment that teaches us
how the culture of fashion as we now know it came to be.
This book discusses risk management, product pricing, capital
management and Return on Equity comprehensively and seamlessly.
Strategic planning, including the required quantitative methods, is
an essential part of bank management and control. A thorough
introduction to the advanced methods of risk management for Credit
Risk, Counterparty Credit Risk, Market Risk, Operational Risk and
Risk Aggregation is provided. In addition, directly applicable
concepts and data such as macroeconomic scenarios for strategic
planning and stress testing as well as detailed scenarios for
Operational Risk and advanced concepts for Credit Risk are
presented in straightforward language. The book highlights the
implications and chances of the Basel III and Basel IV
implementations (2022 onwards), especially in terms of capital
management and Return on Equity. A wealth of essential background
information from practice, international observations and
comparisons, along with numerous illustrative examples, make this
book a useful resource for established and future professionals in
bank management, risk management, capital management, controlling
and accounting.
Elgar Advanced Introductions are stimulating and thoughtful
introductions to major fields in the social sciences and law,
expertly written by the world's leading scholars. Designed to be
accessible yet rigorous, they offer concise and lucid surveys of
the substantive and policy issues associated with discrete subject
areas. Written by Chris Ryan, this Advanced Introduction seeks to
integrate macro and micro components of tourism destination
planning into a discussion of impacts, destination development, and
national, regional and site planning. Exploring the characteristics
of tourism destinations, the political framework of tourism and
region specific management, this accessible book offers an
insightful introduction to the field. Key features include: the
implementation of management techniques and policies analysis of
the social, economic and environmental impacts of the global
tourism industry coverage of essential topics such as the evolution
of the tourist destination and marketing as a management tool. The
Advanced Introduction to Tourism Destination Management will be a
key resource for not only scholars and students working in tourism,
but also individuals seeking to better understand this social
phenomenon that is a critical driver of economic development.
Fully updated in line with the new National Occupational Standards,
so you can be sure your learners have the right information. New
units added to cover the core units for both the general and
massage pathways along with a variety of optional units to ensure
comprehensive support for whichever pathway learners are taking.
'For you Portfolio' activities provide opportunities for learners
to generate evidence for their portfolios.
Targeted, effective learning for the Level 1 Diploma in
Professional Cookery. Full coverage of all units of the 7100 Level
1 Diploma in Professional Cookery. Clear and easily accessible
content has been written with the needs of the Level 1 learner
firmly in mind. Supports the development of all necessary skills
and covers all required underpinning knowledge to give candidates a
comprehensive learning resource.
This book presents a diverse range of recent operational research
techniques that have been applied to agriculture and tourism
management. It covers both the primary sector of agriculture and
agricultural economics, and the tertiary sector of the tourism
industry. Findings and lessons learned from these innovations can
be readily applied to various other contexts. The book chiefly
focuses on cooperative management issues, and on developing
solutions to provide decision support in multi-criteria scenarios.
This book addresses public safety and security from a holistic and
visionary perspective. For the first time, safety and security
organizations, as well as their administration, are brought
together into an integrated work.
The protection of persons and property involves many public
agencies and priivate organizations. Entities from the criminal
jutics system (law enforcement, courts, corrections) as well as the
fire service, private security and hazardous materials all
contribute to public safety and security. This book addresses these
entities, as well as safety and security issues, from a holistic
and visionary perspective. It addresses criminal and non-criminal
safety and security concerns, provides an overview of each entity
(component) of the system of public safety and security, presents
an overview of the administration process involved in planning,
organizing, managing and evaluating public safety and security
organizations and describes collateral functions of investigations,
documentation and report writing.
Public safety and security organizations should not work in
isolation. Rather, they should collaborate to protect persons and
property. This book represents the first time all the public safety
and security entities have been addressed in one text.
Focuses on the theories, concepts, practices and problems related
to the present and future of public safety and security
Examines different strategies for problem solving which personnel
working in the field may utilize
Synthesizes college-level lectures prepared, presented, and updated
by the author over the past twenty years
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