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Books > Business & Economics > Industry & industrial studies > Service industries

Wedding Guest Book, Flowers, Wedding Guest Book, Bride and Groom, Special Occasion, Love, Marriage, Comments, Gifts, Wedding... Wedding Guest Book, Flowers, Wedding Guest Book, Bride and Groom, Special Occasion, Love, Marriage, Comments, Gifts, Wedding Signing Book, Well Wish's (Hardback (Hardcover)
Lollys Publishing
R619 Discovery Miles 6 190 Ships in 10 - 15 working days
Investigations 150 Things You Should Know (Paperback): Lawrence Fennelly, Louis Tyska Investigations 150 Things You Should Know (Paperback)
Lawrence Fennelly, Louis Tyska
R1,128 Discovery Miles 11 280 Ships in 12 - 19 working days

By covering the essential tips and techniques for investigators, Investigations: 150 Things You Should Know becomes a useful reference. By further covering the legal guidelines that investigators must follow, it becomes indispensable. Through anecdotes, case studies, and documented procedures the authors of this book have amassed the most complete collection of investigative information available.
This ready reference is for anyone interested in investigations. Readers in and out of the law enforcement field will find this book easy to use and understand when seeking explanations about a wide variety of investigative topics including: constitutional law, documentary evidence, interviewing and interrogating, and surveillance.

Comprehensive overview of investigation
Easily readable and accessible information supplies all the necessary elements for the beginner or expert investigator
Further investigative resources are listed in valuable appendices

Model Security Policies, Plans and Procedures (Paperback): John Fay Model Security Policies, Plans and Procedures (Paperback)
John Fay
R1,776 Discovery Miles 17 760 Ships in 12 - 19 working days

Model Security Policies, Plans, and Procedures contains sample security policy, planning, and procedural documents drawn from the proven experiences of hundreds of America's most successful corporations. If your job requires you to develop or update security policies, plans, or procedures, this book will be a highly valuable resource. The samples cover the key concepts of organizational protection. Putting the samples to use, either as presented or as drafting guides, can eliminate many hours of tedious research and writing.

Offers a practical mode of reference for security professionalsContains sample plans, policies and procedures

Service Operations Management, Second Edition - The Total Experience (Hardcover, 2nd edition): David W. Parker Service Operations Management, Second Edition - The Total Experience (Hardcover, 2nd edition)
David W. Parker
R5,065 Discovery Miles 50 650 Ships in 12 - 19 working days

Building on the foundations of the first edition, this comprehensive textbook remains a vital tool for postgraduate students seeking to understand the principles of service operations management, and for undergraduate students specializing in hospitality, tourism and public sector management. With services accounting for 70 percent of employment and growth in our economy, this textbook explains what is needed to ensure the most efficient and effective service operations are delivered. Covering not-for-profit agencies, charities, Non-Governmental Organisations (NGOs) and utilities alongside finance, healthcare and commercial companies, this guide explores the essentials of service operations management with its innovative approach to delivering customers' imperatives in services. Written in a clear and accessible manner this updated second edition: takes an increased international perspective on service operations is updated to reflect the most significant changes in service operations management, and to provide enhanced coverage of areas touched on in the first edition includes new and updated international case studies in each chapter, ideal for use in the classroom, reflecting the increased globalisation of service operations, with internationalising updates to include content suitable for a global audience covers mobile technology and presents the author's own research embracing big data analytics and neurolinguistics in building customer service systems expands coverage of process-reengineering and service flows, business process assessments, and developing economies.

Hairdressing Science (Paperback, 3rd edition): F. Openshaw Hairdressing Science (Paperback, 3rd edition)
F. Openshaw
R2,092 Discovery Miles 20 920 Ships in 12 - 19 working days

For this 3rd edition of Hairdressing Science the text has been completely reviewed and updated to follow the scheme set out by the Hairdressing Training Board for the National Vocational Qualifications Level 2 in Hairdressing. A change of emphasis reflects the growing concern for the safe use of chemicals and the assessment of health hazards. Throughout the book students are alerted to the effects of the misapplication of chemical products and the misuse of appliances.

Asian Qualitative Research in Tourism - Ontologies, Epistemologies, Methodologies, and Methods (Hardcover, 1st ed. 2018): Paolo... Asian Qualitative Research in Tourism - Ontologies, Epistemologies, Methodologies, and Methods (Hardcover, 1st ed. 2018)
Paolo Mura, Catheryn Khoo-Lattimore
R4,352 Discovery Miles 43 520 Ships in 12 - 19 working days

This book explores the ontologies, epistemologies, methodologies, and methods that inform tourism qualitative research conducted either by Asian scholars or non-Asian scholars focusing on Asia. In addition to providing a platform for researchers to publish their qualitative journeys, it aims to encourage further Asian qualitative tourism research production. The book not only includes chapters from Asian scholars but also non-Asian tourism researchers with a focus on Asia, as their chapters are crucial to represent the multiplicity of realities constituting 'Asia'. It is of interest to the whole tourism academic community as it provides novel methodological insights from a non-Western perspective, which at the moment are often silenced by dominant (Western) voices.

Risk Management for Security Professionals (Hardcover): Carl Roper Risk Management for Security Professionals (Hardcover)
Carl Roper
R2,832 R1,962 Discovery Miles 19 620 Save R870 (31%) Ships in 12 - 19 working days

This book describes the risk management methodology as a specific process, a theory, or a procedure for determining your assets, vulnerabilities, and threats and how security professionals can protect them.
Risk Management for Security Professionals is a practical handbook for security managers who need to learn risk management skills. It goes beyond the physical security realm to encompass all risks to which a company may be exposed. Risk Management as presented in this book has several goals:
Provides standardized common approach to risk management through a framework that effectively links security strategies and related costs to realistic threat assessment and risk levels
Offers flexible yet structured framework that can be applied to the risk assessment and decision support process in support of your business or organization
Increases awareness in terms of potential loss impacts, threats and vulnerabilities to organizational assets
Ensures that various security recommendations are based on an integrated assessment of loss impacts, threats, vulnerabilities and resource constraints

Risk management is essentially a process methodology that will provide a cost-benefit payback factor to senior management.
Provides a stand-alone guide to the risk management process
Helps security professionals learn the risk countermeasures and their pros and cons
Addresses a systematic approach to logical decision-making about the allocation of scarce security resources

Sustainable Event Management - A Practical Guide (Hardcover, 3rd edition): Meegan Jones Sustainable Event Management - A Practical Guide (Hardcover, 3rd edition)
Meegan Jones
R4,979 Discovery Miles 49 790 Ships in 12 - 19 working days

Across the world each year events of every shape and size are held: from community events, school fairs and local business functions through to the world's largest festivals, music events, conferences and sporting events. As well as causing celebration and giving voice to issues, these public parties use up resources, send out emissions and generate mountains of waste. Events also have the power to show sustainability in action and every sustainably produced event can inspire and motivate others to action. Written by a leader in event sustainability management, this book is a practical, step-by-step guide taking readers through the key aspects of how to identify, evaluate and manage event sustainability issues and impacts and to use the event for good - it's for events of any style and scale, anywhere in the world. Now in its third edition, this is the indispensable one-stop guide for event professionals and event management students who want to adjust their thinking and planning decisions towards sustainability, and who need a powerful, easy-to-use collection of tools to deliver events sustainably.

Swings and Misses - Moribund Labor Relations in Professional Baseball (Hardcover, New): Kenneth M. Jennings Swings and Misses - Moribund Labor Relations in Professional Baseball (Hardcover, New)
Kenneth M. Jennings
R2,792 Discovery Miles 27 920 Ships in 10 - 15 working days

In this follow-up to "Balls and Strikes: The Money Game in Professional Baseball" (Praeger, 1990), Jennings examines the state of professional baseball's labor relations during a nearly 25 year period, focusing on the background and the outcome of the 1994 baseball strike. Jennings concludes by suggesting ways to improve future labor relations in the sport.

While the entire professional sports industry generates less revenue than sales of Fruit of the Loom underwear, a lengthy strike in professional baseball assures a national notoriety far beyond its economic impact. When the 1994 strike was underway, scores of members of Congress were involved in related investigations and legislation, while President Clinton invoked the public interest in his efforts to resolve the dispute.

Relocating Teams and Expanding Leagues in Professional Sports - How the Major Leagues Respond to Market Conditions (Hardcover):... Relocating Teams and Expanding Leagues in Professional Sports - How the Major Leagues Respond to Market Conditions (Hardcover)
Frank P. Jozsa, John J. Guthrie Jr
R2,764 Discovery Miles 27 640 Ships in 10 - 15 working days

In the business of professional league sports, market conditions are the key determinate of the financial success or failure of a team. In the last few years, major league sports has experienced both growth into new markets and relocations of existing teams. Owners and the leagues use demographics, economic data, and governmental support to decide on where and when to expand and relocate. This book examines the sports business from 1950 through 2000. Historical demographic, economic, and team-related data provide the context. The authors apply metropolitan area statistics such as population growth and income, game attendance, and estimated market values to examine the business decisions made by individual teams in professional baseball, football, and basketball.

The book looks at specific teams in terms of their long-term viability as a franchise and ranks their performances in economic and business terms. It also examines the related issues of taxpayer subsidies for new venues and the economic impact of professional sports on cities and regions. The book is a fascinating and comprehensive look at the business of sports and its place in American society, business, and economics.

Strategic Business Models to Support Demand, Supply, and Destination Management in the Tourism and Hospitality Industry... Strategic Business Models to Support Demand, Supply, and Destination Management in the Tourism and Hospitality Industry (Hardcover)
Luisa Cagica Carvalho, Lurdes Calisto, Nuno Gustavo
R7,263 Discovery Miles 72 630 Ships in 10 - 15 working days

The international tourism industry has seen increased growth in the past few years as millions of individuals continue to travel worldwide. As one of the world's largest economic sectors, creating jobs, driving exports, and generating prosperity worldwide, hospitality and tourism management needs to continually be explored in order to update best business models and practice. Strategic Business Models to Support Demand, Supply, and Destination Management in the Tourism and Hospitality Industry is an essential reference source that emphasizes emergent and innovative aspects and new challenges and issues within the industry with a particular focus on demand, supply, and destination management. Featuring research on topics such as circular economy, consumer behavior, and social networking, this book is ideally designed for business professionals, executives, hotel managers, event coordinators, restaurateurs, travel agents, tour directors, policymakers, government officials, industry professionals, researchers, students, and academicians.

Guest Book, Guests Comments, Visitors Book, Vacation Home Guest Book, Beach House Guest Book, Comments Book, Visitor Book,... Guest Book, Guests Comments, Visitors Book, Vacation Home Guest Book, Beach House Guest Book, Comments Book, Visitor Book, Colourful Guest Book, Holiday Home, Retreat Centres, Family Holiday Guest Book, Sea and Boats (Hardback) (Hardcover)
Lollys Publishing
R619 Discovery Miles 6 190 Ships in 10 - 15 working days
It's Not As Easy As I Thought! Revelations About Working and Wellness from a Real Wanderer (Hardcover): Kristine Hudson It's Not As Easy As I Thought! Revelations About Working and Wellness from a Real Wanderer (Hardcover)
Kristine Hudson
R715 Discovery Miles 7 150 Ships in 10 - 15 working days
Digital Transformation of the Consulting Industry - Extending the Traditional Delivery Model (Hardcover, 1st ed. 2018): Volker... Digital Transformation of the Consulting Industry - Extending the Traditional Delivery Model (Hardcover, 1st ed. 2018)
Volker Nissen
R5,636 Discovery Miles 56 360 Ships in 12 - 19 working days

This book discusses the opportunities and conditions that digital technology provides to extend, innovate and differentiate the services offered by consulting companies. It introduces suitable artefacts like web-based consulting platforms, consulting applications, semantic technologies and tools for data mining and collaboration. Furthermore it examines concepts to evaluate the virtualization of consulting processes and showcases how solutions can be developed to blend traditional and digital consulting models. Presenting state-of-the-art research and providing a comprehensive overview of the methods and techniques needed for digital transformation in the consulting industry, the book serves as both a guide and a roadmap for innovative consulting companies.

The Facts Of Live - How Live Events are Conceived, Procured and Produced to Create the Greatest Value and Impact (Hardcover):... The Facts Of Live - How Live Events are Conceived, Procured and Produced to Create the Greatest Value and Impact (Hardcover)
Will Glendinning
R974 Discovery Miles 9 740 Ships in 10 - 15 working days
Contemporary Management and Science Issues in the Halal Industry - Proceedings of the International Malaysia Halal Conference... Contemporary Management and Science Issues in the Halal Industry - Proceedings of the International Malaysia Halal Conference (IMHALAL) (Hardcover, 1st ed. 2019)
Faridah Hassan, Ismah Osman, Erne Suzila Kassim, Balkis Haris, Rohana Hassan
R4,447 Discovery Miles 44 470 Ships in 10 - 15 working days

The proceedings volume focuses on halal management and science topics. Issues related to business model, management, marketing, finance, food security, lifestyle, hospitality, tourism, cosmetics, personal care, legal aspects, technologies and sciences are presented in the chapters. In addition, the book also covers comprehensive areas of halalan toyyiban chains of production from raw materials, ingredients, planning, manufacturing, packaging, logistics, delivery, warehousing, marketing to consumption. Various survey results and few cases explore practical solutions to these issues of interest to academics in university settings as well as practitioners in different industries and government agencies.

BTEC Nationals Travel & Tourism Student Book + Activebook - For the 2017 Specifications (Paperback): Gillian Dale BTEC Nationals Travel & Tourism Student Book + Activebook - For the 2017 Specifications (Paperback)
Gillian Dale 1
R932 Discovery Miles 9 320 Ships in 12 - 19 working days

The Student Book and ActiveBook has clearly laid out pages with a range of supportive features to aid learning and teaching: Getting to know your unit sections ensure learners understand the grading criteria and unit requirements. Getting ready for Assessment sections focus on preparation for external assessment with guidance for learners on what to expect. Hints and tips will help them prepare for assessment and sample answers are provided for a range of question types including, short and long answer questions, all with a supporting commentary. Learners can also prepare for internal assessment using this feature. A case study of a learner completing the internal assessment for that unit covering 'How I got started', 'How I brought it all together' and 'What I got from the experience'. Pause Point features provide opportunities for learners to self-evaluate their learning at regular intervals. Each Pause Point point feature gives learners a Hint or Extend option to either revisit and reinforce the topic or encourage independent research or further study skills. Case Study and Theory in Practice features enable development of problem-solving skills and place the theory into real life situations learners could encounter. Assessment Activity/Practice features provide scaffolded assessment practice activities that help prepare learners for formative assessment. Within each assessment practice activity, a Plan, Do and Review section encourages supports learners' formative assessment by to making sure they fully understand what they are being asked to do, what their goals are and how to evaluate the task and consider how they could improve. Dedicated Think Future pages provide case studies from the industry, with a focus on aspects of skills development that can be put into practice in a real work environment and further study.

Biometrics - Concepts, Methodologies, Tools, and Applications, VOL 2 (Hardcover): Information Reso Management Association Biometrics - Concepts, Methodologies, Tools, and Applications, VOL 2 (Hardcover)
Information Reso Management Association
R10,238 Discovery Miles 102 380 Ships in 10 - 15 working days
Ecotourism and Community Intervention - Emerging Research and Opportunities (Hardcover): A. Vinodan, James Manalel Ecotourism and Community Intervention - Emerging Research and Opportunities (Hardcover)
A. Vinodan, James Manalel
R5,480 Discovery Miles 54 800 Ships in 10 - 15 working days

Throughout the world, local, natural wonders are being overrun by hordes of destination seekers intent on capturing nature's majesty. Though the flood of tourists brings economic stability to these regions, the environmental and local community concerns must be taken into consideration. Ecotourism and Community Intervention: Emerging Research and Opportunities examines community intervention strategies and their causal relationship with destination sustainability and destination quality. The book calls for more proactive measures to enhance destination sustainability through ecotourism initiatives in destinations across the globe. The content within this publication examines global business, mass tourism, and resource management. It is designed for conservationists, environmentalists, tour developers, travel agents, policymakers, administrators, managers, and university students.

Collaborative Economy and Tourism - Perspectives, Politics, Policies and Prospects (Hardcover, 1st ed. 2017): Dianne Dredge,... Collaborative Economy and Tourism - Perspectives, Politics, Policies and Prospects (Hardcover, 1st ed. 2017)
Dianne Dredge, Szilvia Gyimothy
R5,718 Discovery Miles 57 180 Ships in 12 - 19 working days

This book employs an interdisciplinary, cross-sectoral lens to explore the collaborative dynamics that are currently disrupting, re-creating and transforming the production and consumption of tourism. House swapping, ridesharing, voluntourism, couchsurfing, dinner hosting, social enterprise and similar phenomena are among these collective innovations in tourism that are shaking the very bedrock of an industrial system that has been traditionally sustained along commercial value chains. To date there has been very little investigation of these trends, which have been inspired by, amongst other things, de-industrialization processes and post-capitalist forms of production and consumption, postmaterialism, the rise of the third sector and collaborative governance. Addressing that gap, this book explores the character, depth and breadth of these disruptions, the creative opportunities for tourism that are emerging from them, and how governments are responding to these new challenges. In doing so, the book provides both theoretical and practical insights into the future of tourism in a world that is, paradoxically, becoming both increasingly collaborative and individualized.

The Ethics of Accounting and Finance - Trust, Responsibility, and Control (Hardcover, 10th ed.): Edward Petry The Ethics of Accounting and Finance - Trust, Responsibility, and Control (Hardcover, 10th ed.)
Edward Petry
R2,780 Discovery Miles 27 800 Ships in 10 - 15 working days

Edited and revised specifically for this volume, here are the best papers from the Tenth National Conference on Business Ethics, sponsored by Bentley College's Center for Business Ethics. Throughout, the contributors emphasize the ethical dimensions of problems and issues that confront the financial services and accounting industries, issues that are also of critical importance to business generally. Included among the contributors are members of the academic community, lawyers, government officials, and financial services and accounting professionals, each with his or her own special perspective, but all focused on the central theme: the importance of ethics and its proper role in the way financial services and accounting are done. Throughtful, challenging reading, not only for academics but for finance and accounting professionals as well.

Part I examines the ethics of the fiduciary relationship between principals and agents, defining the nature of trust and helping readers understand the fiduciary responsibility and conflicts of interest characteristic to the industry. In Part II, the contributors look at specific issues in ethics and financial disclosure, with particular focus on nonprofit healthcare organizations, financial derivatives, and confidentiality in a professional context as representative cases. More cases are presented in Part III, examining a variety of situations and events, such as the BCCI affair and the failure of banks. Part IV offers lessons from the past and a look toward the future, with such topics as the ethics of financial derivatives in the history of economic thought and the development of moral reasoning and professional judgment of auditors in public practice.

Guest Book, Visitors Book, Guests Comments, Vacation Home Guest Book, Beach House Guest Book, Comments Book, Visitor Book,... Guest Book, Visitors Book, Guests Comments, Vacation Home Guest Book, Beach House Guest Book, Comments Book, Visitor Book, Nautical Guest Book, Holiday Home, Bed & Breakfast, Retreat Centres, Family Holiday Home Guest Book (Hardback) (Hardcover)
Lollys Publishing
R619 Discovery Miles 6 190 Ships in 10 - 15 working days
Retired, Rich, And Going Broke! - How to Engage the Family Office Model to Build and Protect Your Wealth, Guard It from Prying... Retired, Rich, And Going Broke! - How to Engage the Family Office Model to Build and Protect Your Wealth, Guard It from Prying eyes-Including the IRS-and Help the Next Generation Continue Your Legacy (Hardcover)
Conrad Tarte
R578 Discovery Miles 5 780 Ships in 12 - 19 working days
Visual Culture and Tourism (Hardcover, Illustrated Ed): David Crouch, Nina Lubbren Visual Culture and Tourism (Hardcover, Illustrated Ed)
David Crouch, Nina Lubbren
R3,902 Discovery Miles 39 020 Ships in 12 - 19 working days

From postcards and paintings to photography and film, tourism and visual culture have a long-standing history of mutual entanglement. For centuries art has inspired many an intrepid traveller, and tourism provides an insatiable market for indigenous art, 'authentic' or otherwise.
This book explores the complex association between tourism and visual culture throughout history and across cultures. How has tourism been linked to images of colonial expansion? Why are we so intrigued by 'lost' places, such as Tutankhamun's tomb or Machu Picchu, South America's lost city of the Incas? What is the relationship between art, tourism and landscape preference? What role did commercial tourist photographers play in the imagination of Victorian Britain? Drawing upon examples from across the globe, this exciting new contribution to a popular subject illustrates how tourism and visual culture intersect with one another and in the process become contested ground.

Report on the Development of Cruise Industry in China (2019) (Hardcover, 1st ed. 2020): Hong Wang Report on the Development of Cruise Industry in China (2019) (Hardcover, 1st ed. 2020)
Hong Wang
R4,146 Discovery Miles 41 460 Ships in 10 - 15 working days

The book focuses more on the study of cruise economy industry chain based on the previous editions and the latest trend of China's cruise economy. It includes the Special Topic: Cruise Economic Reform and Innovation in the New Era, explores Asia cruise economic prosperity index, China's cruise economy whole-industry-chain strategy in the new era, and the development of cruise destinations in the context of the Yangtze River Delta integration. The volume provides a good reference for better promoting the high-quality development of China's cruise market.

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