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Books > Business & Economics > Industry & industrial studies > Service industries
The application of holistic optimization methods in the tourism,
travel, and hospitality industry has improved customer service and
business strategies within the field. By utilizing new technologies
and optimization techniques, it is becoming easier to troubleshoot
problematic areas within the travel industry. The Handbook of
Research on Holistic Optimization Techniques in the Hospitality,
Tourism, and Travel Industry features innovative technologies being
utilized in the management of hotels and tourist attractions.
Highlighting empirical research on the optimization of the travel
and hospitality industry through the use of algorithms and
information technology, this book is a critical reference source
for managers, decision makers, executives, tourists, agents,
researchers, economists, and hotel staff members.
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Skytop Lodge
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Claire Gierwatowski; As told to Skytop Lodge
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This book provides a critical overview of technologies that are
used within the fashion industry and supply chain, with a special
emphasis on how they engender sustainability and the circular
economy. The chapters present contemporary case studies alongside
new research on technologies such as 3D printing, 3D scanning and
recycling technology to assess the effect they will have on the
future of fashion and its global supply chain.
Gambling is everywhere, on our TVs and phones, on billboards on our
streets, and emblazoned across the chests of idolised sports stars.
Why has gambling suddenly expanded? How was it transformed from a
criminal activity to a respectable business run by multinational
corporations listed on international stock markets? And who are the
winners and losers created by this transformation? Vicious Games is
based on field research with the people who produce, shape and
consume gambling. Rebecca Cassidy explores the gambling industry's
affinity with capitalism and the free market and how the UK has led
the way in exporting 'light touch' regulation and 'responsible
gambling' around the world. She reveals how the industry extracts
wealth from some of our poorest communities, and examines the
adverse health effects on those battling gambling addiction. The
gambling industry has become increasingly profitable and
influential, emboldened by thirty years of supportive government
policies and boosted by unnatural profits. Through an
anthropological excavation, Vicious Games opens up this process,
with the intention of creating alternative, more equitable futures.
This book serves as a comprehensive guide to understanding the
theories and applications in managing the Asian fashion supply
chain, presenting both quantitative and exploratory studies.
Providing academicians and practitioners insights into the latest
developments and models, it also offers diverse perspectives on
areas like strategic sourcing, quick response strategies, and other
essential parts of the supply chain.
Tourism has become the world's largest industry, according to
the World Tourism Organization; no surprise when one considers that
it incorporates the world's oldest profession. In some developing
regions, such as the Caribbean or the South Pacific, tourism is the
primary sector in which significant economic growth takes place. In
other regions, including areas of Latin America, Africa, the Middle
East, and formerly communist eastern Europe, tourism is just
beginning to take off. In all of these areas, tourisM's impact has
been decidedly mixed. Nowhere is this more visible than in the
context of women's roles in tourism. The contributors demonstrate
the many ways in which gender determines the roles they play as
both tourists and providers of tourism as product and service. A
valuable contribution to tourism studies, women's studies, and the
literature of economic development.
The premises of this unique collection of research are that
women's roles in tourism are gendered, just as are their other
roles in gendered societies; that tourism affects women differently
than it affects men; and that women themselves are affected in
different ways by tourism depending on such factors as race,
region, and class (leisured consumer vs. working producer, or guest
vs. host). The contributors cover theoretical perspectives,
including those provided by feminists and economic development
analysts; women's roles in tourism in the mature industries of the
Caribbean, Southeast Asia, and the South Pacific; women's roles in
the less-developed tourist destinations of the Middle East, Latin
America, Africa, and eastern Europe; and implications for the
future of economic development policy and of gender relations in
tourism.
This book discusses ideas for stakeholders to develop strategies to
access and use financial products and services such as deposits,
loans, and fund transfer mechanism, insurance, payment services,
and intermediaries, distribution channels at economical prices in
order to cater to the needs of the poor and underprivileged people.
Financial inclusion ensures ease of access, availability, and usage
of the financial products and services to all the sections of the
society. The book will help in recognizing the role of financial
inclusion as one of the main drivers in reducing income inequality
and thus supporting sustainable economic growth of the countries,
especially of an emerging economy. The book provides conceptual and
practical ideas from the practitioners, best practices from the
experts, and empirical views from the researchers on the best
practices and how to mitigate the challenges and issues plaguing
the development of the financial inclusion.
From professional team sports to international events such as the
Olympics and Tour de France, the modern sports industry continues
to attract a large number of spectators and participants. This
book, edited by John K. Wilson and Richard Pomfret, analyzes the
economic evolution of sports over the last 150 years, from a
pastime activity to a big business enterprise. It begins at a time
when entrepreneurs and players first started making money from
professional sports leagues, through to the impact of radio and TV
in the twentieth century, and on to the present day. Using examples
from sports across the world, the chapters cover such important
issues as player migration, labor market restrictions, stadium
arrangements and the rise and fall of workplace provisions. Unlike
most sports economic texts, the contributors featured here provide
insights into the historical origins of many practices and policies
peculiar to the industry. This historical perspective casts light
onto the development of practices, such as labor market regulations
and public policies, which have become more prevalent in the modern
age. The non-technical, user-friendly nature of this book will
appeal to many students, particularly those enrolled in sports
economics courses - a field of study which is increasingly common.
Academics will also find this book to be a timely reference for
their research and teaching. Contributors include: L. Borrowman, A.
Carter, J. Cranfield, L. Frost, A.K. Halabi, K. Inwood, A. Kawaura,
S. La Croix, M. Lightbody, J.-F. Mignot, R. Pomfret, J.A. Ross, W.
Vamplew, J.K. Wilson
This book provides a critical assessment of the development of the
Stewardship Code 2020, which sets out principles regarding the role
of institutional investors in corporate governance. It discusses
how the regulatory framework for stewardship evolved before and
after the financial crisis, and how that evolution resulted in the
2020 Code. It then critiques the Code from a practical and academic
perspective, as well as evaluating the wider regulatory framework;
in particular, the position of the FRC (ARGA). The book concludes
by offering insight into different pathways that the evolution of
stewardship may continue to take. Stewardship Codes modelled on the
U.K.'s original 2010 version have been introduced in numerous
markets and as such the book will be relevant for an international
audience of academics, regulators and policymakers in financial
regulation, investment regulation and financial services.
This book aims to identify the impact of tourism on social and
economic development in the Issyk-Kul region of Kyrgyzstan, and to
predict the development of the tourism industry and identify any
limiting factors for the development of the tourism industry in the
Republic as a whole. The impacts of tourism on the region have been
poorly understood since the country gained independence in 1991,
and so improved methods for identifying and increasing the
contribution of the tourism industry to the economic and social
development of the region are needed. The book assesses the impact
of tourism on the socio-economic situation in the Issyk-Kul region
is assessed on the basis of statistical modelling and GIS mapping,
provides a comparative analysis of the categories and types of
tourism in the regions of the Republic, in particular in the
Issyk-Kul region, and identifies factors that have a negative
impact on the country's tourism potential, as well as the
shortcomings and prospects for future development. The book's
primary audience will be scholars and researchers whose research
focuses on the socio-economic impacts of tourism, as well as
students and planners. It is expected that it will become a source
of information and inspiration for all readers who feel responsible
for initiating sustainable development and sustainable use of
tourism resources in Kyrgyzstan and other countries.
The global gaming market, due to numerous technological
advancements in social media networking and live-streaming video,
has exploded in recent years. However, this newly acquired
popularity has left many industry professionals pondering a
difficult enigma: How does this affect the professional world?
Implications and Impacts of eSports on Business and Society:
Emerging Research and Opportunities provides innovative research
exploring the immersion of competitive electronic sports and
applications within global marketing, business, and society.
Featuring coverage on a broad range of topics such as social
networking, sponsorship branding, and risk management, this book is
ideally designed for sports and entertainment practitioners,
communications professionals, marketers, business consultants,
researchers, professionals, and students seeking current research
on potential business opportunities in the eSports industry.
This book gathers the best papers presented at the 11th Tourism
Outlook Conference, held in Eskisehir, Turkey, from 3 to 5 October
2018. Covering various aspects of heritage and its effects on
tourism issues, the contributions provide a multidisciplinary
perspective on emerging issues and challenges in the area. The book
also analyzes both the tangible and intangible properties of
natural, cultural, and historical heritage and how these relate to
and influence tourism, and evaluates the importance and role of
heritage in tourism destinations and products. By providing a
platform for cross-disciplinary dialogues that integrate research
and insights from diverse geographical, sectoral and institutional
perspectives, the book allows readers to gain a better
understanding of heritage tourism.
This book explores all aspects of the sharing economy, pursuing a
multidisciplinary approach encompassing Service Design, Spatial
Design, Sociology, Economics, Law, and Transport and Operations
Research. The book develops a unified vision of sharing services,
and pinpoints the most important new challenges. The first, more
theoretical part covers general topics from the perspectives of
experts in the respective disciplines. Among the subjects addressed
are the role of the user in co-design and co-production; impacts of
sharing services on cities, communities, and private spaces;
individual rewarding and social outcomes; regulatory issues; and
the scope for improving the efficiency of design, management, and
analysis of sharing services. In turn, the second part of the book
presents a selection of case studies of specific sharing services,
in which many of the concepts described in the first part are put
into practice. Readers will gain a deeper understanding of the
dynamics of sharing services and of the hidden problems that may
arise. Key factors responsible for the success (or failure) of
sharing services are identified by analyzing some of the best (and
worst) practices. Given its breadth of coverage, the book offers a
valuable guide for researchers and for all stakeholders in the
sharing economy, including startup founders and local
administrators.
For courses in Beverage Management, Wines, Beers and Spirits,
Dining Room Services and Beverage Purchasing and Cost Control. The
Beverage Manager's Guide to Wines, Beers and Spirits, Third
Edition, navigates the reader through an intriguing journey on the
vast world of alcoholic beverages. The text serves as an
authoritative guide intended to inspire those individuals pursuing
or enhancing a career in the food and beverage industry; the book
will be equally fascinating for the beverage enthusiast. Written in
a lively and engaging literary style, that is both comprehensive
and yet concise; exploring the essential management and service
aspects of drink. Designed to be intellectually appealing, with
stimulating photography while providing the necessary knowledge on
building and sustaining a profitable beverage program. This read
provides marvelous insights into the beverage industry by
discovering the sometimes perplexing, yet enduring influence of
wines, beers and spirits that have been inseparable from the
evolution of civilization.
For courses in Strategic Management or Policy in Hospitality
Programs. Based on scientific research within the industry, this
book outlines a strategic model that can be used to improve
decision making and policy within the hospitality field. Combining
quality research and experience, it discusses key topics such as:
environmental scanning, competitive strategies, structure and
implementation, and performance. Placing a responsibility on the
learner, the book offers a combination of cumulative learning
exercises, simulated decision making settings, and a text specific
website. This edition clearly discusses the role of strategy in
creating firm value and growth and stresses the relationship
between leadership theory, strategic thinking and financial
management.
For undergraduate and graduate courses in Organizational Behavior
and Human Relations Skills in schools of hotel management.
Organizational Behavior for the Hospitality Industry is the most
recent organisational behaviour text that focuses on the
hospitality industry, delving into the concepts that are relevant
to students who plan to enter the hospitality industry. Hospitality
organisations today must achieve excellence in human relations, and
that success starts with quality organisational behaviour. The text
is organised into three sections: organisational behavioural
essentials, the individual and the organisation, and key management
tasks. Additionally, each key topic includes detailed exercises,
providing students with the hands-on experience they'll need in
order to succeed in the industry.
For introductory courses serving students who intend to pursue
degrees and careers in food science, dietetics, or nutrition. This
text integrates the scientific principles of safe and nutritious
food preparation with the basic techniques students need to work
effectively with food. It introduces the scientific basis of
current practices and procedures, and explains ingredients both as
nutrient sources and as food product components. The effects of
preparation techniques are discussed in the context of the science
underlying food manipulation, ingredients, ratios, effects of heat
and cold, storage, preservation, and evaluation. Foods from diverse
cultures are covered, and "Cultural Accents" features present a
global perspective. Study aids include "Key Concepts" chapter
roadmaps; "Science Notes" and "Industry Insights"; "Judging Points"
to help students evaluate food products; updated web links; and
many new illustrations. Fully revised to reflect MyPlate and the
2010 Dietary Guidelines for Americans, this edition adds more
information on healthy food choices, labeling, vegetarian diets,
and gluten-free products.
This book examines the drivers of inbound medical tourism in
Germany. In light of growing international trade of medical
services, it provides a quantitative analysis of the determinants
of international patients' choice of destination. It develops
coherent definitions of medical tourism and medical travel, and
presents multiple unique data sets to identify inbound medical
travelers in Germany. Further, it introduces an empirical modeling
framework for investigating and quantifying the drivers and effects
of a patient's choice of destination at the national, hospital and
individual level. A particular focus of the analysis lies on
cultural proximity and personal networks as key channels to convey
trust in a destination's service. In addition, real consideration
sets of international patients are presented. The findings
presented are embedded in a global context and will help inform
future empirical investigations and modeling.
Appropriate for the Front Office Operations or Front Desk
Operations course in Hospitality Management departments. The text
details policies and procedures that address the department's
critical role of serving guests, coordinating employee
communication and utilizing technology to benefit guests, staff and
owners. The front office is the "hub" of the property's
communications and operations systems and usually the first point
of contact for a hotel guest.
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