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Books > Business & Economics > Industry & industrial studies > Service industries
The era of globalization allows for more connectivity between
nations and cultures. This increase in international association
gives citizens more availability to take advantage of opportunities
in other nations, such as medical assistance and accompanying
services. Current Issues and Emerging Trends in Medical Tourism
focuses on the emerging phenomena of international travel by
patients in search of improved healthcare services and treatment,
wellness programs, and complementary recreational activities.
Including extensive coverage and case studies focusing on patient
mobility and new opportunities for health services across borders,
this authoritative reference source is essential to the needs of
healthcare providers, nonprofit organizations, students, and
medical professionals seeking relevant research on the relationship
between global travel and access to healthcare. This publication
features innovative, research-based chapters spanning the spectrum
of medical travel issues including, but not limited to, customer
perceptions, ethical considerations, reproductive medicine, social
media use, family caregivers, organ transplants, human trafficking,
and surrogacy concerns.
The 'C-Suite' Executive Leader in Sport explores the challenges of
this unique role within elite professional sport. Taking a
multidisciplinary approach, the book blends academic theory with
practitioner interviews from leading figures working a range of
elite sporting disciplines and organisations, enhancing
understanding of the C-Suite executive within the world of elite
sports, where the exploration of the role remains ambiguous and
conflicted. The 'C-Suite' Executive Leader in Sport studies a range
of issues including global sport governance and best practice, high
performance organisations, masterminding innovation and change,
diversity and inclusion, current and future key challenges faced by
sports organisations, C-Suite leader education and professional
development, and the future of the C-Suite leader in elite sport.
Examining the lived experience of C-Suite executives, contributors
analyse how this relates to existing research, seeking to inform
and challenge those individuals responsible for identification,
recruitment and promotion of C-Suite sports industry personnel. The
book's findings have far reaching implications for analysis of
C-Suite effectiveness and efficiency across sporting sectors.
Tourism Governance takes a systematic approach to reveal the
varying internal and external dynamics that influence tourism
policy and strategy across countries. With particular attention to
the role of stakeholders and governmental scales, the book offers a
broad geographic representation, highlighting the diversity of
governance relationships towards tourism in Colombia, Egypt,
Finland, France, India, Italy, Lebanon, Mexico, Oman, Poland,
Portugal, Thailand, Tunisia, Turkey, and United States. Two
additional chapters push beyond borders to examine tourism driven
nongovernmental organizations and international tourism governance.
As the first and only comprehensive comparative analysis of tourism
across governmental systems, Tourism Governance promises to be a
platform for inspiring critical discourse on the forces that shape
this global industry.
Foodservice industry operators today must concern themselves with
the evolution of food preparation and service and attempt to
anticipate demands and related industry changes such as the supply
chain and resource acquisition to not only meet patrons' demands
but also to keep their competitive advantage. From a marketing
standpoint, the trend toward a more demanding and sophisticated
patron will continue to grow through various factors including the
promotion of diverse food preparation through celebrity chefs, mass
media, and the effect of globalization. From an operational
standpoint, managing and controlling the business continues to
serve as a critical success factor. Maintaining an appropriate
balance between food costs and labor costs, managing employee
turnover, and focusing on food/service quality and consistency are
fundamental elements of restaurant management and are necessary but
not necessarily sufficient elements of success. This increasing
demand in all areas will challenge foodservice operators to adapt
to new technologies, to new business communication and delivery
systems, and to new management systems to stay ahead of the
changes. Strategic International Restaurant Development: From
Concept to Production explains the world of the food and beverage
service industry as well as industry definitions, history, and the
status quo with a look towards current challenges and future
solutions that can be undertaken when developing strategic plans
for restaurants. It highlights trends and explains the logistics of
management and its operation. It introduces the basic principles
for strategies and competitive advantage in the international
context. It discusses the food and beverage management philosophy
and introduces the concept of food and beverage service
entrepreneurship, restaurant viability, and critical success
factors involved in a foodservice business venture. Finally, it
touches on the much-discussed topic of the food and beverage
service industry and sustainable development. This book is ideal
for restaurateurs, managers, entrepreneurs, executives,
practitioners, stakeholders, researchers, academicians, and
students interested in the methods, tools, and techniques to
successfully manage, develop, and run a restaurant in the modern
international restaurant industry.
Financial markets are witnessing an unprecedented explosion in the
availability of data, and the firms that survive will be able to
leverage this information to increase their profit and expand their
opportunities in a global world. Large firms must build their own
datacenters to manage this data. In such an environment, the CIO s
ability is crucial to lead an effective data strategy to capture,
process, and connect data to all the relevant lines of business. At
the core of this strategy lies the datacenter - the repository of
all information. While there are books that discuss the mechanics,
hardware and technicalities of datacenters, no book has yet made
the connection between enterprise strategy and datacenter
investment, design and management. Next Generation DataCenters in
Financial Services is a solution driven book for management that
demonstrates how to leverage technology to manage the seemingly
infinite amount of data available today. Each chapter offers
cutting-edge management and technology solutions to effectively
manage data through datacenters.
Presents cutting-edge technology solutions not available in one
place until now
Includes step-by-step instructions on how to implement a
datacenter strategy based on the author s recent success with
Wachovia s datacenter
Demonstrates how business and IT can be aligned in financial
services"
Walking around the commercial streets of New York, San Francisco,
Milan, London, or Paris and looking at the succession of
multinational chain stores' windows, you can easily forget what
country you are in. However, if you hear the small talk among the
employees, you hear very different stories. In New York, a
30-year-old woman is worried because she does not know if she will
work enough hours to make a living the following week-whereas, in
Milan, a mother of the same age knows she will work 20 hours a week
but is concerned about whether her contract will be renewed at the
end of the following month. Following three years of fieldwork,
which included 100 in-depth interviews with front-line retail
workers and unionists in New York City and Milan, Front-Line
Workers in the Global Service Economy investigates both the lived
experiences of salespersons in the "fast fashion" industry-a retail
sector made of large chains of stores selling fashion garments at
low prices-and the possibilities of collective action and
structured forms of resistance to these global trends. In the face
of economic globalization and vigorous managerial efforts to
minimize labor costs and to standardize the retail experience, mass
fashion workers' stories tell us how strong the pressure toward
work devaluation in low-skilled service sectors can be, and how
devastating its effects are on the workers themselves.
The tourism industry is the largest service industry and the
largest employment generator in the world. This was made possible
by increasing globalization and disposable income, with the labor
force playing an important role. Factors such as quality of
services and business performance depend on a well-educated,
well-trained, skilled, enthusiastic, and committed workforce.
Contemporary Human Resources Management in the Tourism Industry is
a pivotal reference source that provides research on the role of
human resource departments in creating value for the workplace
through innovation and efficient work processes. While highlighting
topics such as organizational structure, gender equality, and
employee motivation, this publication explores the development of
organizational culture, as well as methods of translating business
strategy into action through dramatically managing staff on all
levels in the tourism industry. This book is ideally designed for
human resources managers, business owners, business professionals,
researchers, and academicians seeking current research on the
organizational skills and strategies necessary in creating
effective tourism businesses.
The Tourist Experience is complex, intrinsically personal, and
highly emotional. Consequently, it is not easy to understand what
it is that drives us to continue to travel, and to return to places
visited. It is important for all sides of the travel, tourism, and
hospitality industries to understand what tourists are searching
for as well as what they experience, with emotions playing a
central role. The research outlined in Unravelling Travelling:
Uncovering Tourist Emotions through Autoethnography delves into the
deep, personal, and very subjective emotions experienced while
travelling to foreign places. Taking an autoethnographic approach,
this evocative, reflexive, critical and analytical study uncovers a
range of personal emotional drivers that resonate across
disciplinary boundaries. Examining the development of
autoethnography in the social sciences, where the researchers often
expose deeply personal experiences that cannot be directly
interpreted from an outsider's perspective, Unravelling Travelling
offers an in-depth commentary on the role of autoethnography in the
tourism field. This personal account from author Sue Beeton goes
beyond simple memoir, exposing the practices of researcher, as well
as the methodology employed. Personal travel narratives and poems
not only uncover emotions that may not be evident through other
research approaches, but also by being highly critical of her own
work, Beeton argues the case for and against autoethnography
itself.
The Caribbean economy remains a region with many paradoxes. Despite
a relative abundance of natural and valuable resources, including
its people, large segments of the region still grapple with
significant levels of debt, environmental degradation, high
unemployment in the formal sector, climate change, limited progress
in technological innovation, increasing energy costs, remittance
dependency, tourism dependency, loss of correspondent banking
relations, exchange rate, noncommunicable diseases, and domestic
politics to name more than a few. The poorest countries still lag
and remain far more vulnerable to external factors related to trade
and global financial sector issues. This edited volume takes a
closer look at the contemporary issues related to the economies of
the Caribbean. The book provides an added dimension in that each of
the chapters includes the contributions of a scholar with lived
experiences in and knowledge of the region. Indeed, the book
underscores the detailed evidence-based research and perspectives
on topics providing insights into the current landscape of the
Caribbean. Ultimately, understanding the Caribbean in its varied
contexts is an important milestone in pursuing policies that will
contribute to flourishing economies replete with sustained growth
and development.
Market positioning and branding has evolved from a peripheral
process in the marketing effort to a critical process in any
strategic planning initiative. Effective positioning will result in
a strong brand that develops an emotional and productive two-way
relationship. Positioning and Branding Tourism Destinations for
Global Competitiveness focuses on utilizing destination branding
and content marketing for sustainable growth and competitive
advantage within the tourism and hospitality industry, including
tools and techniques for travel branding and best practices for
better tourism management strategies. Featuring coverage on a broad
range of topics such as hospitality, brand loyalty, and knowledge
transfer, this book is ideally designed for industry professionals
including those within the hotel, leisure, transportation, theme
park, and food service sectors, policymakers, practitioners,
researchers, and students.
Increased interest in handicrafts has led to more people becoming
artisans both as a hobby and a business activity, making Artisan
Entrepreneurship a growing phenomenon. This has been particularly
relevant during the COVID-19 crisis in which individuals and
communities began engaging with more bespoke crafting at home. This
book focuses on these practices from different perspectives
including the art, cultural and social sectors, thereby
highlighting the emerging new types of artisan activity that
preserve cultural elements while incorporating emerging
technologies like social media. This volume analyses artisan
entrepreneurship using different approaches including at an
individual, group and societal point of view providing a better
understanding about how these handicraft workers contribute to
societal wellbeing and aid cultural heritage preservation for
future generations. Each chapter of this book looks at these
practices in a different way, enabling the practical and
theoretical significance of artisan entrepreneurship to emerge and
presenting a holistic understanding of artisan entrepreneurship in
different contextual settings. Artisan Entrepreneurship provides a
unique way in which to understand an important type of enterprise
that has been neglected but recently had a resurgence. This book
provides a fundamental contribution to the field of artisan
entrepreneurship.
Travel is widely acknowledged as an activity that increases
individuals' levels of well-being. Nevertheless, the relationship
between happiness and tourism is still a matter of investigation.
Despite the overall beneficial effects of travel on happiness
levels, tourism is not an activity with solely positive
implications on peoples' lives. Therefore, it is crucial to
understand how happiness manifests through tourism and how it can
be expanded to different tourism actors, such as tourists, workers,
and communities. The search for ways and methods to enhance the
levels of happiness and well-being has grown significantly in
recent years. Happiness and quality of life are timely issues and
have become even more relevant due to the significant impacts of
the COVID-19 pandemic. Rebuilding and Restructuring the Tourism
Industry: Infusion of Happiness and Quality of Life is a critical
references source that examines the fundamental relationship
between tourism, happiness, and quality of life. This book
discusses relevant theoretical frameworks and the latest findings
from empirical research in happiness, well-being, and
quality-of-life-related tourism. Focusing on topics such as
neurotourism, PERMA theory, the economics of happiness, tourism
employment opportunity, and overtourism, this book will intrigue
scholars working in hospitality, tourism, destination management,
economics, marketing, sociology, anthropology, and health sciences
as well as managers, travel agencies, restaurateurs, hotel
managers, and professionals who want to improve their understanding
of the relationship between tourism and happiness, providing them
with tools to develop better and sustainable practices for the
sector.
Inland territories are currently of great interest in the tourism
industry based on their natural and cultural resources, the
surroundings and valuing of natural spaces, local traditions and
cultures, ways of life, and the experiences of territories with
authenticity. In this context, ecocultural resources are
determining factors of development for the mobilization of economic
and socio-cultural initiatives, promoting tourism and generating
conditions of sustainability in inland territories. They are spaces
of opportunity, maintaining resources and heritage with high
preservation, enhancing new perceptions and forms of use,
generating territorial cohesion, promoting self-esteem for local
communities, and providing diverse and differentiated tourist
experiences. The involvement of the community is decisive in
valuing the destination, understanding local ecocultural realities,
and developing the processes of preservation and service creation.
It is considered a necessary approach for inclusion, protection,
and aggregating the ecological and cultural binomial as a
determinant for deeper knowledge of territorial realities and their
specificities. Thus, sustainability and participation are crucial
for the long-term future of inland tourism activities, with local
governance assuming an important role in building tourism capacity,
mobilizing resources, and streamlining entrepreneurial initiatives.
Challenges and New Opportunities for Tourism in Inland Territories:
Ecocultural Resources and Sustainable Initiatives provides
knowledge on the trends for tourism in inland territories,
territorial innovation, good governance practices, new projects in
inland tourism, and other important aspects in the field. The
topics covered include sustainability of local culture, cultural
heritage, social responsibility, local governance, public policies,
and innovation and tourism in inland territories. This book is
essential for tourism management organizations, environmentalists,
hotel managers, restaurateurs, tourism departments, practitioners,
policymakers, public officials, researchers, academicians, and
students interested in the innovative practices and initiatives in
tourism with a specific focus on inland territories.
The market for retirement financial advice has never been more
important and yet more in flux. The long-term shift away from
traditional defined benefit pensions toward defined contribution
personal accounts requires all of us to be more sophisticated today
than ever before. However, the landscape for financial advice is
changing all over the world, with new rules and regulations
transforming the financial advice profession. This volume explores
the market for retirement financial advice, to explain what
financial advisors do and how to measure performance and impact.
Who are these professionals and what standards must they abide by?
How do they make money and what are their incentives? How can one
protect clients from bad advice, and what is good advice? Does
advice alone effect changes in personal habits? Answering these
questions, along with new technology that will decrease the
delivery costs of advice, will play a transformative role in
helping more households receive the quality financial advice that
they need. Accordingly, this volume illuminates the market and
regulatory challenges so as to enhance consumer, plan sponsor, and
regulator decisions.
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