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Books > Business & Economics > Industry & industrial studies > Service industries

Never Drop the Ball Again - A little book on how the Ideal Client Experience will save your business. (Hardcover): H B Pasley Never Drop the Ball Again - A little book on how the Ideal Client Experience will save your business. (Hardcover)
H B Pasley; Edited by Lori Janke; Foreword by Chris Lieto
R484 R448 Discovery Miles 4 480 Save R36 (7%) Ships in 18 - 22 working days
ISO 9001 for all Police Departments - ISO 9000 For all Departments (Hardcover): Jahangir Asadi ISO 9001 for all Police Departments - ISO 9000 For all Departments (Hardcover)
Jahangir Asadi
R850 Discovery Miles 8 500 Ships in 18 - 22 working days
How to Travel on a Budget - 52 Budget Travel Tips (Hardcover): Aventuras De Viaje How to Travel on a Budget - 52 Budget Travel Tips (Hardcover)
Aventuras De Viaje
R465 Discovery Miles 4 650 Ships in 18 - 22 working days
Ciao - Blank Notebook (Notebook / blank book): Gilbert Pepper Ciao - Blank Notebook (Notebook / blank book)
Gilbert Pepper
R703 Discovery Miles 7 030 Ships in 18 - 22 working days
Boy baby shower guest book (Hardback) (Hardcover): Lulu and Bell Boy baby shower guest book (Hardback) (Hardcover)
Lulu and Bell
R563 Discovery Miles 5 630 Ships in 10 - 15 working days
My Sweet 15 Planner (Hardcover): Beatriz Cantu My Sweet 15 Planner (Hardcover)
Beatriz Cantu
R1,082 Discovery Miles 10 820 Ships in 18 - 22 working days

Turning fifteen is a major milestone in a girl's life and planning your Quinceañera party is one of the most exciting things you will ever do, but it can also be stressful.

My Sweet 15 Planner is your guide to easing that stress by helping you plan every detail to make your special day come true-from the location of your party to your dress and accessories. Inside you will find tips to help maintain your budget, ideas for themes and decorations, tips to finding the perfect dress, and everything else you need to know for your Quinceañera to be everything you imagined!

Let the party planning begin!

Guest Book for visitors and guests to sign at a party, wedding, baby or bridal shower (hardback) (Hardcover): Lulu and Bell Guest Book for visitors and guests to sign at a party, wedding, baby or bridal shower (hardback) (Hardcover)
Lulu and Bell
R560 Discovery Miles 5 600 Ships in 10 - 15 working days
Sloth Baby Shower guest book (Hardcover): Lulu and Bell Sloth Baby Shower guest book (Hardcover)
Lulu and Bell
R512 Discovery Miles 5 120 Ships in 18 - 22 working days
Details - Large Blank Notebook (Notebook / blank book): Gilbert Pepper Details - Large Blank Notebook (Notebook / blank book)
Gilbert Pepper
R726 Discovery Miles 7 260 Ships in 18 - 22 working days
How to Start a Successful Airbnb Business - Quit Your Day Job and Earn Full-time Income on Autopilot With a Profitable Airbnb... How to Start a Successful Airbnb Business - Quit Your Day Job and Earn Full-time Income on Autopilot With a Profitable Airbnb Business Even if You're an Absolute Beginner (Hardcover)
Walter Grant, Richard Anderson
R684 Discovery Miles 6 840 Ships in 10 - 15 working days
Book of To-Do Lists - Get Stuff Done. (Hardcover): Sophia Tolliver Book of To-Do Lists - Get Stuff Done. (Hardcover)
Sophia Tolliver
R905 Discovery Miles 9 050 Ships in 18 - 22 working days
Planning and Managing the Experience Economy in Tourism (Hardcover): Rui Augusto Da Costa, Filipa Brandao, Zelia Breda, Carlos... Planning and Managing the Experience Economy in Tourism (Hardcover)
Rui Augusto Da Costa, Filipa Brandao, Zelia Breda, Carlos Costa
R5,333 Discovery Miles 53 330 Ships in 18 - 22 working days

Tourism is facing a new paradigm that has been brought on by the introduction of experiences in the development, management, and promotion of tourism. Associating experiences to tourism destination and products allows tourists to relate to their vacations differently and helps to fuel a destination's competitiveness and compliance with new needs and motivations that are being driven by the tourists. When properly design, managed, and developed, tourism experiences can contribute to the destination's overall sustainability by maximining tourism's positive impacts and fostering their spillover to local communities. Planning and Managing the Experience Economy in Tourism is an essential reference book that seeks to advance research on tourism experience as well as investigate how tourism experiences can create and increase tourism competitiveness. The book explores how the experience concept has evolved in the last decade, alongside the needs and motivations of consumers, and how it can be conceptualized, designed, managed, and implemented both at the tourism firm and destination levels. Delving further into concepts like creative tourism, destination attributes, and smart experiences, this book serves as a dynamic resource for travel agencies, tourism managers, tourism professionals, marketers, destination managers, government officials, policymakers, academicians, students, tourism officials, planners, and researchers.

How to Create Sustainable Hospitality - A handbook for guest participation (Paperback): Christopher Warren How to Create Sustainable Hospitality - A handbook for guest participation (Paperback)
Christopher Warren
R1,171 Discovery Miles 11 710 Ships in 9 - 17 working days

Guests directly account for over 50% of resource use in hotels and as much as 90% in self-catering accommodation. They are quite simply the most significant factor contributing to hospitality's ongoing carbon emissions. Given the targets to reduce carbon emissions by 66% by the year 2030, it is imperative that practical solutions for the accommodation sector are created and applied fast. 'How to Create Sustainable Hospitality: a handbook for guest participation' is the first text to demonstrate how to actively persuade guests to participate in achieving sustainable hospitality. Practitioners and commentators have tended to criticise guests, believing they won't "sacrifice" while on holiday. However, social trends show there is increasing consumer expectations for more sustainable services, e.g. reduction of food waste, elimination of single serve plastic, as well as firm evidence that consumption is not linked to guest happiness. The opportunity is therefore to design experiences which deliver better hospitality by inviting guests to apply saving behaviours that do not mean they will have a less enjoyable experience. Based on 16 years personally delivering sustainable hospitality experiences face to face with guests and conducting the first hard research on guest engagement at a variety of sites in Australia and Europe (from 1000-bedroom hotels and B&Bs to self-contained holiday homes and timeshare lodges), the author presents a tried and tested five step methodology on how to directly, effectively and successfully involve guests to conserve resources. This presents a new paradigm for tourism. 'How to Create Sustainable Hospitality: a handbook for guest participation' presents a clearly written, jargon-free, practical solution and: * Is the first book to focus on guests as an active and critical component in sustainable consumption and production at their holiday or business accommodation; * Introduces a five-step methodology on how to directly and effectively involve guests in saving energy and water, reducing food waste and cutting carbon. It delivers a practical solution that has been successfully applied to achieve a fast ROI with scientifically measured savings; * Uses social practice theory to describe why people do not save resources and how we can better design hospitality experiences * Uses persuasive theory to explain how to communicate with guests and by so doing increase stay satisfaction, 'delight' and brand reputation; * Includes hundreds of case examples and scientific research to illustrate how the theories works in practice; * Explains "how" to change - not just the need for change. Part of the Responsible Tourism Series edited by Harold Goodwin, Director of Responsible Tourism, Institute of Place Management at Manchester Metropolitan University and John Swarbrooke, Associate Dean-International, Plymouth Global, Plymouth University, UK

Look Where You're Going 2018 - The Life of Alan Pickering (Hardcover): Paddy Briggs Look Where You're Going 2018 - The Life of Alan Pickering (Hardcover)
Paddy Briggs
R581 R507 Discovery Miles 5 070 Save R74 (13%) Ships in 10 - 15 working days

In May 2017, Alan Pickering won the award for the `Greatest Single Contribution to Occupational Pensions (1998-2017)' at the Professional Pensions UK Pension Awards. It was a well-received tribute to the role he had played for more than twenty years. The Pickering Report, commissioned by the Blair government, had been a blunt, brutally honest and pragmatic assessment of what needed to be done if Britain's leadership position in occupational pensions was to be maintained. In this biography, Paddy Briggs, who worked closely with the subject, focuses on the world of pensions and Pickering's leading role in it. But the story is broader and more human than the highly technical world of retirement benefits. Pickering is a baby boomer who grew up in modest circumstances in the City of York. As a child, he was diagnosed with a degenerative eyesight disease, and by his twenties he was totally blind. His disability became more of a spur to ambition and accomplishment than a restraint. This included athletic achievements such as running marathons and being a serious participant in competitive race walking. He has reached the highest levels in the world of financial services and also became a well-known racehorse owner and a vice-president of the Racehorse Owners Association.

Impacts and Implications for the Sports Industry in the Post-COVID-19 Era (Hardcover): Armand Faganel, Igor Riznar, Arne Baruca Impacts and Implications for the Sports Industry in the Post-COVID-19 Era (Hardcover)
Armand Faganel, Igor Riznar, Arne Baruca
R5,931 Discovery Miles 59 310 Ships in 18 - 22 working days

The sports industry had impressive global growth over the years, with factors from the introduction of e-sports and new streaming and viewing methods to sponsorships and digital media contributing to its rise. However, the COVID-19 pandemic brought upon a rapid change in this sector. Sports' seasons ended abruptly, people's escape from reality suddenly vanished, their spending attitudes changed, live games and commercial flights were suspended, hotels were impossible to book, and consumers practically turned into prisoners within their own homes. No live sports matches were to follow on any media either, so specialized sports channels were forced to play old recordings rather than broadcasting new events. Even athletes themselves struggle to stay relevant and thus, try to utilize creative methods to enhance their brand value in these difficult times. With most of the sports leagues shut down during the pandemic, with a few exceptions which performed in empty venues, the restrictions diminished the sports experience compared to the pre-COVID-19 era and the impacts were widespread. Impacts and Implications for the Sports Industry in the Post-COVID-19 Era explores the changes that have been and will continue to be created by the unexpected disruptions that occurred as a result of the pandemic within the sports industry, fans consumption, and recreational habits. The chapters explore the status of sports after the pandemic, paths to recovery, and the future of sports, along with the many impacts and issues that have arisen due to changes in the industry necessitated by COVID-19. Covering important topics such as mental health, impacts on athletes and coaches, the market value for professional sports, consumer behavior during COVID-19, and the changes in marketing, tourism, and business, this book is ideally intended for sports managers, marketers, broadcasting agencies, media specialists, brand managers, fitness professionals, practitioners, stakeholders, researchers, academicians, and students interested in the impacts on the sports industry and the outlook for sports in the post-COVID-19 era.

Handbook of Research on the Role of Tourism in Achieving Sustainable Development Goals (Hardcover): Filipa Brandao, Zelia... Handbook of Research on the Role of Tourism in Achieving Sustainable Development Goals (Hardcover)
Filipa Brandao, Zelia Breda, Rui Costa, Carlos Costa
R7,847 Discovery Miles 78 470 Ships in 18 - 22 working days

Tourism, one of the world's leading industries, has propelled countries into recovery from economic recession. As a multi-disciplinary, multi-sectoral, holistic, and systemic industry, tourism also uniquely placed to address the concerns of the United Nations' Sustainable Development Goals (SDGs). While the relationships between tourism, sustainability, and sustainable development are the subjects of deep study, the direct positive effects of tourism on SDGs remain underdiscussed. The Handbook of Research on the Role of Tourism in Achieving Sustainable Development Goals is a collection of innovative research that explores sustainable practices within the tourism industry. While highlighting a broad range of topics including economic growth, education, and production patterns, this book is ideally designed for engineers, entrepreneurs, policymakers, executives, advocates, researchers, academicians, and students.

Handbook of Research Methods for Tourism and Hospitality Management (Hardcover): Robin Nunkoo Handbook of Research Methods for Tourism and Hospitality Management (Hardcover)
Robin Nunkoo
R6,552 Discovery Miles 65 520 Ships in 10 - 15 working days

For the current multidisciplinary community of tourism and hospitality scholars, support for research methods has been disparate and uneven. In this Handbook, renowned experts fulfil a pressing need to outline, gather and resolve methodological issues within tourism and hospitality into one original, global and comprehensive work. With over 40 chapters by leading researchers, this Handbook allows for the exploration of new innovative ideas and presents future challenges in the field. Sharing their trusted methods and previous successes and failures, the authors cover various quantitative, qualitative and mixed-methods approaches, including sampling and knowledge transfer. Sections also explore the foundations of research and wider debates in tourism and hospitality, such as ethical issues and climate change. Compiling the most up-to-date methods from global research, this Research Handbook will be a key companion for post-graduate students. Established researchers of hospitality and tourism will find this Handbook to be an excellent concise read to assist in their continuing research. Contributors include: S.-A. Adams, F. Ali, L. Andrades, V. Biaett, I. Booyens, C.B. Califf, A. Canosa, C. Cobanoglu, E.T. Coberly, C. Cooper, J.J. Daigle, S. De Urioste-Stone, A. Decrop, F. Dimanche, J.P. Fefer, X. Font, J. Fitchett, S. Goolaup, A. Graham, B.J Gregorash, T. Griffin, M. Hall, E. Hermans, A. Hindley, G. Hoogendoorn, D. Hristov, W.G. Kim, M.D. Lopez-Gamero, H. Mair, R.E. Manning, J. Masset, W.J. McLaughlin, J.F. Molina-Azorin, G. Moscardo, R. Nunkoo, A. Ogle, A.M. Oliveri, E. Park, J. Pereira-Moliner, E.M. Pertusa-Ortega, S. Pike, S. Power, G. Prayag, H.R. Ramkissoon, L. Ruhanen, B. Seetanah, S.L. Slocum, C. Soler, E. Sorokina, D. Stanford, T.S. Stumpf, J.J. Tari, V. Teeroovengadum, Thomlinson, M. Trandberg Jensen, Y. Wang, L. White, E. Wilson, N. Wise, M.-Y. Wu, P.F. Xie, J. Xu

Condolence book to sign (Hardback cover) (Hardcover): Lulu and Bell Condolence book to sign (Hardback cover) (Hardcover)
Lulu and Bell
R560 Discovery Miles 5 600 Ships in 10 - 15 working days
Unpacking Tourism (Paperback): Daniel Bender, Steven Fabian, Jason Ruiz, Daniel Walkowitz Unpacking Tourism (Paperback)
Daniel Bender, Steven Fabian, Jason Ruiz, Daniel Walkowitz
R349 Discovery Miles 3 490 Ships in 10 - 15 working days

Tourism shapes popular fantasies of adventure, structures urban and natural space, creates knowledge around difference, and demands an array of occupations servicing the insatiable needs of those who travel for leisure. Even as migrants and refugees have become targets of ire from far-right parties, international tourism has grown worldwide. This issue posits a radical approach to the study of tourism, highlighting how tourism as a paradigmatic modern encounter bleeds into diplomacy, militarism, and empire building. Contributors investigate, among other topics, how the United States has used tourism in Latin America as a tool of interventionist foreign policy, how Bethlehem's Manger Square has become a contested space between Palestinians and the Israeli state, how Spain's economy increasingly relies on northern European tourists, and how the US military's Cold War-era guidebooks attempted to convert soldiers stationed abroad into "ambassadors of goodwill." Contributors. Ryvka Barnard, Daniel Bender, Julio Capo Jr., Rustem Ertug Altinay, Steven Fabian, Vernadette Vicuna Gonzalez, Max Holleran, Rebecca J. Kinney, Scott Laderman, Katrina Phillips, Mark Rice, Jason Ruiz, Daniel Walkowitz, Kim Warren

Five Days with the Mouse to Be a Better Event Planner (Hardcover): Michael Kloss Five Days with the Mouse to Be a Better Event Planner (Hardcover)
Michael Kloss
R745 Discovery Miles 7 450 Ships in 10 - 15 working days
Squared Away (Hardcover): Jeffrey Marsico Squared Away (Hardcover)
Jeffrey Marsico; Edited by Kate Young
R878 Discovery Miles 8 780 Ships in 18 - 22 working days
Urban Tourism, Viral Society, and the Impact of the COVID-19 Pandemic (Hardcover): Pedro Andrade, Moises Martins Urban Tourism, Viral Society, and the Impact of the COVID-19 Pandemic (Hardcover)
Pedro Andrade, Moises Martins
R8,004 Discovery Miles 80 040 Ships in 18 - 22 working days

Coronavirus caused a significant tourism crisis in Portugal in 2020. This book aims to analyze the situation and proposes practical local solidarity and business models for information and knowledge dissemination about/against the pandemic causes/impact. It includes suggestions and rules to be used by social actors to better cope with Covid-19. These suggestions may augment their social solidarity, inclusive practices, citizenship education, and lifelong learning opportunities, within a safe, resilient, and sustainable city. Such recommendations may also inspire other socioeconomic stakeholders, medium/small corporations, ONGs, associations, and local communities to develop and diffuse such instruments. The book aims to revitalize cultural tourism industries and services during and after the Covid-19 pandemic by helping create jobs in the areas of restoration, leisure, and culture via enhancement of knowledge transfer among universities, innovating industries, tourism agencies, museums, etc. This book is ideal for researchers, teachers, students, and other social agents within scientific communities, in connection with the above-mentioned scientific purposes, applied to technological and social needs.

Research Handbook of Employment Relations in Sport (Hardcover): Michael Barry, James Skinner, Terry Engelberg Research Handbook of Employment Relations in Sport (Hardcover)
Michael Barry, James Skinner, Terry Engelberg
R6,175 Discovery Miles 61 750 Ships in 10 - 15 working days

Employment relations, much discussed in other industries, has often been neglected in professional sports despite its unique characteristics. The book aims to explore in detail the unique nature of the employment relationship in professional sports and the sport industry. In four parts the book examines, firstly the regulation of sporting competition both within and across sporting codes; secondly a range of employment law issues such as how contracting and negotiation are handled, how disputes are resolved, and the role of sporting representatives such as player associations. The third section discusses the economic issues related to employment such as transfers, drafts and efforts to achieve ''competitive balance''. The final section of the book explores contemporary issues in sports management and governance, including anti-discrimination and anti-doping policy. Through this analysis the book identifies the complex and unique issues surrounding employment relations within professional sports and the sport industry. Contributors include: J. Anderson, M. Barry, P. Bouris, C. Coupland, C. Depken III, J.B. Dworkin, T. Engelberg, S. Gardiner, R. Gomez, B. Keller, L. Masteralexis, G. Maynes, H. Mitchell, S. Moston, J.A.R. Nafziger, M. Nichol, R. Paul, P. Schuwalow, J. Skinner, J. Solow, M. Stewart, K. Vieweg, P. Von Allmen, A. Weinbach, R. Welch

The Economics of Sports Betting (Hardcover): Placido Rodriguez, Brad R. Humphreys, Robert Simmons The Economics of Sports Betting (Hardcover)
Placido Rodriguez, Brad R. Humphreys, Robert Simmons
R2,965 Discovery Miles 29 650 Ships in 10 - 15 working days

This unique book examines how sports betting markets function. Charting recent international developments, expert contributors consider how both bookmakers and stakeholders view these changes, their prime areas of concern and the potential methods for addressing them. Providing a rigorous economic analysis throughout, this book examines the informational efficiency of betting markets and the prevalence of corruption and illegal betting in sports. Against this background, chapters explore pertinent questions such as: should gambling markets be privatized? Is the `hot hand' hypothesis real or a myth? Are the `many' smarter than the `few' in estimating betting odds? How are prices set in fixed odds betting markets? Chapters also review important policy concerns such as the health implications posed by the potential link between the accelerating popularity of sports betting and the decline in sports participation. Academics and students studying economics, sports economics and, more specifically, sports betting will find this book an engaging companion. Contemporary and up to date, it will also appeal to stakeholders looking to widen their professional insight. Contributors include: B. Buraimo, X. Che, S. Dobson, A. Feddersen, D. Forrest, J. Garcia, J. Goddard, K. Grote, B. Humphreys, V. Matheson, R. Paul, D. Peel, L. Perez, P. Rodriguez, J. Ruseski, R. Simmons, P. Westmoreland, A. Weinbach, R. Wheeler, J. Yang

Handbook of Research on the Impacts and Implications of COVID-19 on the Tourism Industry, VOL 2 (Hardcover): Mahmut Demir, Ali... Handbook of Research on the Impacts and Implications of COVID-19 on the Tourism Industry, VOL 2 (Hardcover)
Mahmut Demir, Ali Dalgıc, Fatma Doğanay Ergen
R7,005 Discovery Miles 70 050 Ships in 18 - 22 working days
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