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Books > Business & Economics > Industry & industrial studies > Service industries

Strategic International Restaurant Development: From Concept to Production (Hardcover): Angelo A. Camillo Strategic International Restaurant Development: From Concept to Production (Hardcover)
Angelo A. Camillo
R6,193 Discovery Miles 61 930 Ships in 12 - 17 working days

Foodservice industry operators today must concern themselves with the evolution of food preparation and service and attempt to anticipate demands and related industry changes such as the supply chain and resource acquisition to not only meet patrons' demands but also to keep their competitive advantage. From a marketing standpoint, the trend toward a more demanding and sophisticated patron will continue to grow through various factors including the promotion of diverse food preparation through celebrity chefs, mass media, and the effect of globalization. From an operational standpoint, managing and controlling the business continues to serve as a critical success factor. Maintaining an appropriate balance between food costs and labor costs, managing employee turnover, and focusing on food/service quality and consistency are fundamental elements of restaurant management and are necessary but not necessarily sufficient elements of success. This increasing demand in all areas will challenge foodservice operators to adapt to new technologies, to new business communication and delivery systems, and to new management systems to stay ahead of the changes. Strategic International Restaurant Development: From Concept to Production explains the world of the food and beverage service industry as well as industry definitions, history, and the status quo with a look towards current challenges and future solutions that can be undertaken when developing strategic plans for restaurants. It highlights trends and explains the logistics of management and its operation. It introduces the basic principles for strategies and competitive advantage in the international context. It discusses the food and beverage management philosophy and introduces the concept of food and beverage service entrepreneurship, restaurant viability, and critical success factors involved in a foodservice business venture. Finally, it touches on the much-discussed topic of the food and beverage service industry and sustainable development. This book is ideal for restaurateurs, managers, entrepreneurs, executives, practitioners, stakeholders, researchers, academicians, and students interested in the methods, tools, and techniques to successfully manage, develop, and run a restaurant in the modern international restaurant industry.

Tourism Management (Hardcover): Johanna Muller Tourism Management (Hardcover)
Johanna Muller
R3,213 R2,911 Discovery Miles 29 110 Save R302 (9%) Ships in 10 - 15 working days
Implementing Takaful in India - Prospects, Challenges, and Solutions (Hardcover, 1st ed. 2021): Syed Ahmed Salman Implementing Takaful in India - Prospects, Challenges, and Solutions (Hardcover, 1st ed. 2021)
Syed Ahmed Salman
R3,007 Discovery Miles 30 070 Ships in 10 - 15 working days

This book encourages insurance companies and regulators to explore offering Islamic insurance to boost the insurance industry in India. The distinctive features of Takaful also make it appealing even to non-Muslims. According to the 2012 World Takaful Report, India has immense potential for Takaful is based on the size of its Muslim population and the growth of its economy. However, it is surprising that Takaful has yet to be introduced in India since it has been offered in non-majority Muslim countries, such as Singapore, Thailand, and Sri Lanka. When the concept and practice of Takaful are examined, it is free from interest, uncertainty, and gambling. These are the main elements prohibited in Islam. However, it has been evidenced that these elements are also banned in teaching other religions believed by the Indians. Given this landscape, this book fills the gap in research on the viability of Takaful in India, focusing on its empirical aspects by examining the perception of Indian insurance operators toward Takaful.

Contemporary Issues Within Caribbean Economies (Hardcover, 1st ed. 2022): Colin Cannonier, Monica Galloway Burke Contemporary Issues Within Caribbean Economies (Hardcover, 1st ed. 2022)
Colin Cannonier, Monica Galloway Burke
R4,673 Discovery Miles 46 730 Ships in 12 - 17 working days

The Caribbean economy remains a region with many paradoxes. Despite a relative abundance of natural and valuable resources, including its people, large segments of the region still grapple with significant levels of debt, environmental degradation, high unemployment in the formal sector, climate change, limited progress in technological innovation, increasing energy costs, remittance dependency, tourism dependency, loss of correspondent banking relations, exchange rate, noncommunicable diseases, and domestic politics to name more than a few. The poorest countries still lag and remain far more vulnerable to external factors related to trade and global financial sector issues. This edited volume takes a closer look at the contemporary issues related to the economies of the Caribbean. The book provides an added dimension in that each of the chapters includes the contributions of a scholar with lived experiences in and knowledge of the region. Indeed, the book underscores the detailed evidence-based research and perspectives on topics providing insights into the current landscape of the Caribbean. Ultimately, understanding the Caribbean in its varied contexts is an important milestone in pursuing policies that will contribute to flourishing economies replete with sustained growth and development.

In Loving Memory Book to sign (Hardback cover) (Hardcover): Lulu and Bell In Loving Memory Book to sign (Hardback cover) (Hardcover)
Lulu and Bell
R600 Discovery Miles 6 000 Ships in 12 - 17 working days
New Business Opportunities in the Growing E-Tourism Industry (Hardcover): Hajime Eto New Business Opportunities in the Growing E-Tourism Industry (Hardcover)
Hajime Eto
R5,923 Discovery Miles 59 230 Ships in 12 - 17 working days

Responding to the dual pressures of globalization and economic downturn, communities across the world formerly driven by agriculture and industry are increasingly turning toward tourism as an economic mainstay. In order for industry leaders to compete with the efforts of competitors and savvy marketers, new business models must be defined which allow for the incorporation of e-tourism tools and expansion into the global marketplace. New Business Opportunities in the Growing E-Tourism Industry offers case studies and research that highlights the impact of globalization on travel and tourism and offers solutions to potential problems. Targeting an audience of researchers and business professionals, this volume brings together a diverse international body of scholars and researchers to provide a holistic perspective of future developments in the e-tourism industry. This volume compiles the research and perspectives of researchers and industry professionals, uniting a variety of topics including medical tourism, traffic-management, route-planning, virtual museums, digital spot-hunting via film-mosaic, and tourism for the elderly and disabled.

Service Management (Hardcover): Bruce Robinson Service Management (Hardcover)
Bruce Robinson
R3,209 R2,906 Discovery Miles 29 060 Save R303 (9%) Ships in 10 - 15 working days
Crisis Management and Recovery for Events - Impacts and Strategies (Paperback): Vassilios Ziakas, Vladimir Antchak, Don Getz Crisis Management and Recovery for Events - Impacts and Strategies (Paperback)
Vassilios Ziakas, Vladimir Antchak, Don Getz
R1,196 Discovery Miles 11 960 Ships in 12 - 17 working days

The first text to fully explore the issue of ownership and governance of international events. Split onto two distinct parts of 'Theory' and 'Cases', it presents cases from sports as well as non-sports events, in addition to general principles regarding ownership and governance based on historical, legal and managerial considerations. Ownership and Governance of International Events explores these events as global common goods owned by communities of participants, be they athletes, spectators, visitors, tourists, fans, media consumers, local residents and their required partnership between public authorities (at local, regional and national levels) and private bodies (NGOs and commercial organisations). It argues that this perspective of an event as a 'common good' helps mega events to be better sustained over the long run and facilitates their acceptability by local residents and wider public opinion.

Hospitality, Travel, and Tourism - Concepts, Methodologies, Tools, and Applications, Vol 3 (Hardcover): Irma Hospitality, Travel, and Tourism - Concepts, Methodologies, Tools, and Applications, Vol 3 (Hardcover)
Irma
R26,578 Discovery Miles 265 780 Ships in 10 - 15 working days
Taste - Surprising Stories and Science about Why Food Tastes Good (Paperback): Barb Stuckey Taste - Surprising Stories and Science about Why Food Tastes Good (Paperback)
Barb Stuckey
R530 R495 Discovery Miles 4 950 Save R35 (7%) Ships in 10 - 15 working days

Whether it's a salted caramel or pizza topped with tomatoes and cheese, you know when food tastes good. Now, Barb Stuckey, a seasoned food developer to whom food companies turn for help in creating delicious new products, reveals the amazing story behind "why "you love some foods and not others.
Through fascinating stories, you'll learn how our five senses work together to form flavor perception and how the experience of food changes for people who have lost their sense of smell or taste. You'll learn why kids (and some adults) turn up their noses at Brussels sprouts, how salt makes grapefruit sweet, and why you drink your coffee black while your spouse loads it with cream and sugar. Eye-opening experiments allow you to discover your unique "taster type" and to learn why you react instinctively to certain foods. You'll improve your ability to discern flavors and devise taste combinations in your own kitchen for delectable results. What Harold McGee did for the science of cooking Barb Stuckey does for the science of eating in "Taste"--a calorie-free way to get more pleasure from every bite.

Lost Tea Rooms of Downtown Cincinnati - Reflections & Recipes (Paperback): Cynthia Kuhn Beischel Lost Tea Rooms of Downtown Cincinnati - Reflections & Recipes (Paperback)
Cynthia Kuhn Beischel
R674 R610 Discovery Miles 6 100 Save R64 (9%) Ships in 10 - 15 working days
Service Excellence in Tourism and Hospitality - Insights from Asia (Hardcover, 1st ed. 2021): K Thirumaran, Dirk Klimkeit, Chun... Service Excellence in Tourism and Hospitality - Insights from Asia (Hardcover, 1st ed. 2021)
K Thirumaran, Dirk Klimkeit, Chun Meng Tang
R3,972 Discovery Miles 39 720 Ships in 12 - 17 working days

Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.

Crisis Management and Recovery for Events - Impacts and Strategies (Hardcover): Vassilios Ziakas, Vladimir Antchak, Don Getz Crisis Management and Recovery for Events - Impacts and Strategies (Hardcover)
Vassilios Ziakas, Vladimir Antchak, Don Getz
R3,093 Discovery Miles 30 930 Ships in 12 - 17 working days

The first text to fully explore the issue of ownership and governance of international events. Split onto two distinct parts of 'Theory' and 'Cases', it presents cases from sports as well as non-sports events, in addition to general principles regarding ownership and governance based on historical, legal and managerial considerations. Ownership and Governance of International Events explores these events as global common goods owned by communities of participants, be they athletes, spectators, visitors, tourists, fans, media consumers, local residents and their required partnership between public authorities (at local, regional and national levels) and private bodies (NGOs and commercial organisations). It argues that this perspective of an event as a 'common good' helps mega events to be better sustained over the long run and facilitates their acceptability by local residents and wider public opinion.

AI and Analytics for Smart Cities and Service Systems - Proceedings of the 2021 INFORMS International Conference on Service... AI and Analytics for Smart Cities and Service Systems - Proceedings of the 2021 INFORMS International Conference on Service Science (Hardcover, 1st ed. 2021)
Robin Qiu, Kelly Lyons, Weiwei Chen
R5,936 Discovery Miles 59 360 Ships in 10 - 15 working days

This book showcases state-of-the-art advances in service science and related fields of research, education, and practice. It presents emerging technologies and applications in contexts ranging from healthcare, energy, finance, and information technology to transportation, sports, logistics, and public services. Regardless of its size and service, every service organization is a service system. Due to the socio-technical nature of service systems, a systems approach must be adopted in order to design, develop and deliver services aimed at meeting end users' utilitarian and socio-psychological needs alike. Understanding services and service systems often requires combining multiple methods to consider how interactions between people, technologies, organizations and information create value under various conditions. The papers in this volume highlight a host of ways to approach these challenges in service science and are based on submissions to the 2021 INFORMS Conference on Service Science.

Be the Change in the Hospitality Industry (Hardcover): Rikhsibay Tursunov Be the Change in the Hospitality Industry (Hardcover)
Rikhsibay Tursunov
R688 Discovery Miles 6 880 Ships in 12 - 17 working days
Understanding the Active Economy and Emerging Research on the Value of Sports, Recreation, and Wellness (Hardcover): David J... Understanding the Active Economy and Emerging Research on the Value of Sports, Recreation, and Wellness (Hardcover)
David J Finch, David Legg
R7,039 Discovery Miles 70 390 Ships in 10 - 15 working days

The active economy incorporates several disciplines that include sport performance, sport business, recreation, tourism, physical activity, urban planning, leisure, and health and wellness, among others. From an academic and policy perspective, these disciplines are typically viewed as distinct, with only limited spillover, and consequently, limited research explores the interaction between them. However, each individual sector can be studied as interdependent rather than autonomous. By viewing the various sectors as part of a complex active ecosystem, policymakers and practitioners are better positioned to shape broad opportunities while maximizing the community value of sports, recreation, and wellness. Understanding the Active Economy and Emerging Research on the Value of Sports, Recreation, and Wellness provides a new view on the fields of sport, recreation, and health and wellness by exploring the interaction between these traditional separate disciplines. It includes sub-groups of the active economy such as health and wellness, active apparel and accessories, active equipment and sports betting but also ties in sub-groups from the ancillary sector such as tourism, design and infrastructure, media and content, and professional services. This book is intended for professionals, educators, and researchers working in the fields of sports, recreation, and health and wellness, as well as economists, executives, managers, practitioners, stakeholders, researchers, academicians, and students interested in how sports, recreation, and wellness operate in the active economy.

Rebuilding and Restructuring the Tourism Industry: Infusion of Happiness and Quality of Life (Hardcover): Andre Riani Costa... Rebuilding and Restructuring the Tourism Industry: Infusion of Happiness and Quality of Life (Hardcover)
Andre Riani Costa Perinotto, Veronica Feder Mayer, Jakson Renner Rodrigues Soares
R6,084 Discovery Miles 60 840 Ships in 10 - 15 working days

Travel is widely acknowledged as an activity that increases individuals' levels of well-being. Nevertheless, the relationship between happiness and tourism is still a matter of investigation. Despite the overall beneficial effects of travel on happiness levels, tourism is not an activity with solely positive implications on peoples' lives. Therefore, it is crucial to understand how happiness manifests through tourism and how it can be expanded to different tourism actors, such as tourists, workers, and communities. The search for ways and methods to enhance the levels of happiness and well-being has grown significantly in recent years. Happiness and quality of life are timely issues and have become even more relevant due to the significant impacts of the COVID-19 pandemic. Rebuilding and Restructuring the Tourism Industry: Infusion of Happiness and Quality of Life is a critical references source that examines the fundamental relationship between tourism, happiness, and quality of life. This book discusses relevant theoretical frameworks and the latest findings from empirical research in happiness, well-being, and quality-of-life-related tourism. Focusing on topics such as neurotourism, PERMA theory, the economics of happiness, tourism employment opportunity, and overtourism, this book will intrigue scholars working in hospitality, tourism, destination management, economics, marketing, sociology, anthropology, and health sciences as well as managers, travel agencies, restaurateurs, hotel managers, and professionals who want to improve their understanding of the relationship between tourism and happiness, providing them with tools to develop better and sustainable practices for the sector.

Contemporary Human Resources Management in the Tourism Industry (Hardcover): Demet Tuzunkan, Volkan Alt?Nta? Contemporary Human Resources Management in the Tourism Industry (Hardcover)
Demet Tuzunkan, Volkan Alt?Nta?
R5,835 Discovery Miles 58 350 Ships in 10 - 15 working days

The tourism industry is the largest service industry and the largest employment generator in the world. This was made possible by increasing globalization and disposable income, with the labor force playing an important role. Factors such as quality of services and business performance depend on a well-educated, well-trained, skilled, enthusiastic, and committed workforce. Contemporary Human Resources Management in the Tourism Industry is a pivotal reference source that provides research on the role of human resource departments in creating value for the workplace through innovation and efficient work processes. While highlighting topics such as organizational structure, gender equality, and employee motivation, this publication explores the development of organizational culture, as well as methods of translating business strategy into action through dramatically managing staff on all levels in the tourism industry. This book is ideally designed for human resources managers, business owners, business professionals, researchers, and academicians seeking current research on the organizational skills and strategies necessary in creating effective tourism businesses.

Hospitality, Travel, and Tourism - Concepts, Methodologies, Tools, and Applications, Vol 2 (Hardcover): Irma Hospitality, Travel, and Tourism - Concepts, Methodologies, Tools, and Applications, Vol 2 (Hardcover)
Irma
R26,580 Discovery Miles 265 800 Ships in 10 - 15 working days
Happy Retirement Guest Book (Hardcover) - Guestbook for retirement, message book, memory book, keepsake, retirement book to... Happy Retirement Guest Book (Hardcover) - Guestbook for retirement, message book, memory book, keepsake, retirement book to sign (Hardcover)
Lulu and Bell
R672 Discovery Miles 6 720 Ships in 12 - 17 working days
Condolence book to sign (Hardback cover) (Hardcover): Lulu and Bell Condolence book to sign (Hardback cover) (Hardcover)
Lulu and Bell
R600 Discovery Miles 6 000 Ships in 12 - 17 working days
Henry Poole - Founders of Savile Row - The Making of a Legend (Hardcover, Illustrated Ed): Stephen Howarth Henry Poole - Founders of Savile Row - The Making of a Legend (Hardcover, Illustrated Ed)
Stephen Howarth
R666 Discovery Miles 6 660 Ships in 12 - 17 working days

A Savile Row suite is universally understood to be the best one can buy. There is no other street in the world that has come such a byword for excellence. One tailor - Henry Poole - is responsible for this. Carefully researched and beautifully illustrated this book chronicles the evolution of Savile Row and the emergence of Henry Poole as the premier tailor with a fascinating list of clients. Throughout the world 'a Savile Row suit' is universally understood to be the very best one can possibly buy. There can be few other streets in the world that have become such a byword for excellence. One tailor more than any other is responsible for this international reputation - Henry Poole and Company. Yet how did this prominence come about? Henry Poole - The Making of a Legend is more than just the story of a company's rise to prominence. Carefully researched from the company's extensive archives, amongst many other sources, this book will fascinate the reader on a number of levels. It chronicles the evolution of Savile Row as well as encompassing a social record of Britain's international emergence. At the same time it documents how fashions have changed and progressed. The pages of Henry Poole - The Making of a Legend reflect almost two centuries of the ebb and flow of corporate survival with financial successes followed by perilous trading and near bankruptcy. Behind the discreet glamour of the bespoke tailoring trade there were dark sides; the the Row - There's no such thing as bad publicity - Goodbye to Everett Street - Royal Court and the Racecourse - Into the Row - The Life of a Gentleman - Happiness, Pride and Disater - The Burial of the Dead - Wampum and War Paint - The End of Civilisation - Poole has spoken - 1939 to 1955 - 1956 to 1970 - Return to the Row - 1986 to Present

Tourism in Destination Communities (Hardcover): Shalini Singh, Dallen J. Timothy, Ross Dowling Tourism in Destination Communities (Hardcover)
Shalini Singh, Dallen J. Timothy, Ross Dowling
R2,832 Discovery Miles 28 320 Ships in 12 - 17 working days

As a result of the ongoing growth in the tourism industry, many destinations around the world are undergoing transformations. New destinations are being "discovered" in regions previously ignored, as people search for regions that are yet unspoiled by the ravages of mass tourism. At the same time, traditional destinations are experiencing rapid environmental, socio-cultural and economic modifications. These changes have the most effect on the destination community - the location where tourists spend their time and money, and influence development or degradation of the local environment."Tourism in Destination Communities" describes both the positive and negative effects of tourism on the destination community. The chapters are divided into three sections which address the relationship between tourism and the destination community, the various impacts of tourism on the destination community and the challenges and opportunities for destination communities. Each chapter contains brief case studies and empirical examples.

Hospitality, Travel, and Tourism - Concepts, Methodologies, Tools, and Applications, Vol 1 (Hardcover): Irma Hospitality, Travel, and Tourism - Concepts, Methodologies, Tools, and Applications, Vol 1 (Hardcover)
Irma
R26,578 Discovery Miles 265 780 Ships in 10 - 15 working days
Risk in Banking - Developing a Knowledge Risk Management Framework for Cooperative Credit Banks (Hardcover, 1st ed. 2020):... Risk in Banking - Developing a Knowledge Risk Management Framework for Cooperative Credit Banks (Hardcover, 1st ed. 2020)
Maura La Torre
R1,985 Discovery Miles 19 850 Ships in 10 - 15 working days

Addressing a need for innovative solutions to challenges facing organisations today, this book explores the concept of Knowledge Risk Management (KRM), outlining how this new approach can be implemented in the banking sector. The author proposes the first knowledge risk framework that is specific to cooperative banks, which aims to improve the accuracy of risk assessment procedures by combining a conventional risk management approach with knowledge management tools and techniques. Including empirical data taken from interviews with employees in the banking sector, this book provides banks with a valuable tool for tackling potentially damaging knowledge-related risks, making it an essential read for those researching risk management and banking.

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