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Books > Business & Economics > Industry & industrial studies > Service industries

Feathered (Hardcover): Peter J Booth Feathered (Hardcover)
Peter J Booth
R1,569 Discovery Miles 15 690 Ships in 10 - 15 working days
Hotel San Carlos (Hardcover): Robert A Melikian Hotel San Carlos (Hardcover)
Robert A Melikian
R719 R638 Discovery Miles 6 380 Save R81 (11%) Ships in 18 - 22 working days
Service Management: An Integrated Approach (Hardcover): Mauris Ryan Service Management: An Integrated Approach (Hardcover)
Mauris Ryan
R3,089 R2,800 Discovery Miles 28 000 Save R289 (9%) Ships in 18 - 22 working days
Financial Sector Development in Ghana - Exploring Bank Stability, Financing Models, and Development Challenges for Sustainable... Financial Sector Development in Ghana - Exploring Bank Stability, Financing Models, and Development Challenges for Sustainable Financial Markets (Hardcover, 1st ed. 2023)
James Atta Peprah, Evelyn Derera, Harold Ngalawa, Thankom Arun
R4,256 Discovery Miles 42 560 Ships in 18 - 22 working days

This book investigates factors that contribute to the development of an efficient financial sector in Ghana. While sustainable finance has long been known to propel economic growth and development, and while many African countries have taken initiatives to develop integrated frameworks of their financial sectors that tackle developmental challenges, scholars and policymakers have always grappled with understanding of factors that enhance performance of the financial sector. In this book, an expert team of authors examines the financial landscape, central bank policies, competition, financial innovation, financial inclusion and banking stability in Ghana, while also exploring how financing models such as enterprise finance and microfinance can be more effective in sustaining financial markets. The authors discuss how Ghana can build fortified institutions, regulatory frameworks, and productive capacity to strengthen the financial sector and foster pathways that will enhance economic development. Empirical and scientific evidence give this book a unique approach that is both qualitative and quantitative.

UNIVERSAL BANKING IN THE TWENTIETH CENTURY - Finance, Industry and the State in North and Central Europe (Hardcover): Alice... UNIVERSAL BANKING IN THE TWENTIETH CENTURY - Finance, Industry and the State in North and Central Europe (Hardcover)
Alice Teichova, Terry Gourvish, Agnes Pogany
R3,657 Discovery Miles 36 570 Ships in 10 - 15 working days

This important new volume addresses the many aspects of banking in European market economies in the twentieth century, making innovative and authoritative research available to historians, economists, financiers and business analysts. The distinguished group of authors examines the historic role of banks in utilizing domestic and foreign financial resources. Their contributions show that from the 1880s onwards banks became an integral part of the capital market in continental Europe. In the course of this development the banks played a crucial part in financing industry in North and Central Europe. This symbiotic relationship between banks and industry is analysed and is shown to have had a decisive impact on the inflation and crisis-prone interwar period. The comparative and quantitative methods applied in these papers reveal differences between the countries of North and Central Europe, especially with regard to the degree of state intervention in individual economies. Other topics discussed include the networks of interlocking directorships, the effectiveness of banking legislation and the impact of the national question on banking in central and Southeast Europe. Universal Banking in the Twentieth Century illustrates both striking similarities and marked differences in the role of universal banking across Europe in terms of the level of industrialization and the pace of economic growth.

Service Science Research, Strategy and Innovation - Dynamic Knowledge Management Methods (Hardcover, New): N Delener Service Science Research, Strategy and Innovation - Dynamic Knowledge Management Methods (Hardcover, New)
N Delener
R4,856 Discovery Miles 48 560 Ships in 18 - 22 working days

The provision of services in both public and private sectors has increased dramatically over the last decade and a half. Many economies have shifted to a predominantly services model, leaving manufacturing and agriculture in their shadow. Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce. As this reference includes real world examples of selected cases, it will give readers the tools to utilize the knowledge and techniques needed to succeed in their careers. The perspectives gained from this volume will engage innovations of service and increased value wherever people interact with each other with resources and technology.

Lasting Impressions (Hardcover): Maya Mattar Lasting Impressions (Hardcover)
Maya Mattar
R567 Discovery Miles 5 670 Ships in 10 - 15 working days
Lost Restaurants of Miami (Hardcover): Seth H. Bramson Lost Restaurants of Miami (Hardcover)
Seth H. Bramson
R681 Discovery Miles 6 810 Ships in 10 - 15 working days
Charleston and Savannah - The Rise, Fall, and Reinvention of Two Rival Cities (Hardcover): Thomas D. Wilson Charleston and Savannah - The Rise, Fall, and Reinvention of Two Rival Cities (Hardcover)
Thomas D. Wilson
R3,201 Discovery Miles 32 010 Ships in 18 - 22 working days

Thomas D. Wilson's Charleston and Savannah is the first comprehensive history of Charleston and Savannah in a single volume that weaves together the influences and parallels of their intrinsic stories. As two of the earliest English-speaking cities founded in America, Charleston and Savannah are among the nation's top historic sites. Their historic characters, which attract millions of visitors each year, are each a rich blend of cultural, environmental, and socioeconomic elements. Yet even with this popularity, both cities now face a challenge in preserving their authentic historic character, natural beauty, and environmental quality. Wilson charts the ebb and flow of the progress and development of the cities using various through lines running within each chapter, constructing an overall character assessment of each. Wilson charts the economic rise of these port cities, beginning with their British foundations and transatlantic trade in the colonies through to their twentieth-century economic declines and resurgences. He examines the cultural and economic aspects of their Lowcountry landscapes and their evolution as progress and industrialization made their mark. Employing both quantitative and qualitative methodologies in his comparisons of the two cities, he considers their histories, natural landscapes, weather patterns, economies, demographics, culture, architecture, city planning, and infrastructure. While each has its own civic and cultural strengths and weaknesses, both are positioned as historically significant southern cities, even as they assess aspects of their problematic pasts.

Menu Design: Merchandising and Marketing, 4th Edit (Hardcover, 4th Edition): A. Seaberg Menu Design: Merchandising and Marketing, 4th Edit (Hardcover, 4th Edition)
A. Seaberg
R3,162 R2,502 Discovery Miles 25 020 Save R660 (21%) Ships in 10 - 15 working days

Here in a single, thoroughly updated volume, is everything you must know to develop a menu that will dramatically enhance a restaurant's image. The Fourth Edition addresses the full spectrum of restaurant establishments and the entire gamut of menu possibilities from the perspective of design.

Changing Fashion - A Critical Introduction to Trend Analysis and Meaning (Hardcover): Annette Lynch, Mitchell Strauss Changing Fashion - A Critical Introduction to Trend Analysis and Meaning (Hardcover)
Annette Lynch, Mitchell Strauss
R3,983 Discovery Miles 39 830 Ships in 10 - 15 working days

Changing trends in fashion have always reflected large-scale social and cultural changes. Changing Fashion presents for the first time a multi-disciplinary approach to examining fashion change, bringing together theory from fashion studies, cultural studies, sociology, psychology and art history, amongst others. Ideal for the undergraduate student of fashion and cultural studies, the book has a wide range of contemporary and historical case material which provides practical examples of trend analysis and change, from the art deco textile designs of Sonia Delaunay to the chameleonic shifts in Bob Dylan's appearance over time. Key issues in fashion and identity, such as race, gender and consumption are examined from different disciplinary angles to provide a critical overview of the field. Changing Fashion provides a concise guide to the main theories across disciplines that explain how and why media, clothing styles, and cultural practices fall in and out of fashion.

Welcome Guest/Visitors Book (Hardcover): Lollys Publishing Welcome Guest/Visitors Book (Hardcover)
Lollys Publishing
R577 Discovery Miles 5 770 Ships in 18 - 22 working days
Handbook of Research on Digital Communications, Internet of Things, and the Future of Cultural Tourism (Hardcover): Lidia... Handbook of Research on Digital Communications, Internet of Things, and the Future of Cultural Tourism (Hardcover)
Lidia Oliveira
R8,798 Discovery Miles 87 980 Ships in 18 - 22 working days

Digital communication is significantly expanding new opportunities and challenges in the tourism industry. Tourists, now more frequently than ever, bring their smartphones with them to every destination, and cultural tourists are particularly motivated to utilize a variety of services and platforms as they are especially open and interested in understanding in detail the places and heritage of the places they visit. Thus, researchers, educators, and professionals in the tourism and hospitality field should take advantage of this opportunity to propose new ways of presenting better content and creating a more immersive and optimized experience for tourists. The Handbook of Research on Digital Communications, Internet of Things, and the Future of Cultural Tourism shares research and experiences on the convergence between digital communication and cultural tourism, specifically the migration and creative appropriation of these technologies for increased tourist engagement and their role in destination marketing and strategic planning and decision making. Covering topics such as big data, e-tourism, and social media platforms, this major reference work is an invaluable resource for researchers, students, professors, academicians, government entities, museum managers, professionals, and cultural tourism managers and facilitators.

The Corona Crash - and How to Survive and Thrive in the New Reality (Hardcover): Eleftherios Jerry Floros The Corona Crash - and How to Survive and Thrive in the New Reality (Hardcover)
Eleftherios Jerry Floros
R1,294 Discovery Miles 12 940 Ships in 18 - 22 working days
Translation and Communication in the Promotion of Business Tourism - Emerging Research and Opportunities (Hardcover): Elena... Translation and Communication in the Promotion of Business Tourism - Emerging Research and Opportunities (Hardcover)
Elena Alcalde Penalver, Alexandra Santamaria Urbieta
R4,574 Discovery Miles 45 740 Ships in 18 - 22 working days

The explosive expansion of the tourism industry has been vital to the economic growth of numerous countries throughout the world. As the industry becomes increasingly more competitive, it is necessary for destinations to implement business strategies and invest in human resources that will promote more travel. One such area that requires more attention is that of translation in marketing initiatives. Translation and Communication in the Promotion of Business Tourism: Emerging Research and Opportunities offers a comprehensive study of translation in the business tourism sector by looking at the value of business tourism translation according to market demands, the main models of these specializations, and empirical data from a compilation of a corpus with texts in English and Spanish that serve as explanatory examples of what to do when dealing with texts from this context. The content within this publication examines international travel, international communication, and global business. It is designed for business professionals, managers, policymakers, translators, marketers, advertisers, researchers, students, and academicians.

Cycling and Motorcycling Tourism - An Analysis of Physical, Sensory, Social, and Emotional Features of Journey Experiences... Cycling and Motorcycling Tourism - An Analysis of Physical, Sensory, Social, and Emotional Features of Journey Experiences (Hardcover, 1st ed. 2019)
Anna Scuttari
R2,907 Discovery Miles 29 070 Ships in 18 - 22 working days

This book explores the understanding, description, and measurement of the physical, sensory, social, and emotional features of motorcycle and bicycle journey experiences in tourism. Novel insights are presented from an original case study of these forms of tourism in the Sella Pass, a panoramic road close to the Dolomites UNESCO World Heritage Site. A comprehensive mixed-methods strategy was employed for this research, with concurrent use of quantitative and qualitative methods including documentation and secondary data analysis, mobile video ethnography, and emotion measurement. The aim was to create a holistic knowledge of the features of journey experiences and a new definition of the mobility space as a perceptual space. The book is significant in that it is among the first studies to explore the concept of journey experiences and to develop an interdisciplinary theoretical foundation of mobility spaces. It offers a comprehensive understanding and a benchmarking of the features of motorcycling and cycling journey experiences, a deeper market knowledge on motorcycling and cycling tourists, and a set of tools, techniques, and recommendations for future research on tourist experiences.

Strategic Tools and Methods for Promoting Hospitality and Tourism Services (Hardcover): Alexandru-Mircea Nedelea, Maximiliano... Strategic Tools and Methods for Promoting Hospitality and Tourism Services (Hardcover)
Alexandru-Mircea Nedelea, Maximiliano Korstanje, Babu George
R4,938 Discovery Miles 49 380 Ships in 18 - 22 working days

Tourism marketing is a vital tool in promoting the overall health of the global economy by not only bringing necessary revenue to a particular region, but also providing an opportunity for tourists to explore another culture, building tolerance and overall exposure to different ways of life. Strategic Tools and Methods for Promoting Hospitality and Tourism Services provides interdisciplinary perspectives in the areas of global tourism and hospitality. Highlighting cultural boundaries of strategic knowledge management through the use of case studies and theoretical research, as well as the opportunities and challenges of tourism marketing, this publication is an essential reference source for academicians, research scholars, marketing professionals, graduate-level students, and industry professionals interested in international travel and the vacation industry.

Guest Book for Weddings - Hard Cover Guestbook With 110 Pages 8.5 x 8.5 Sign In Memory Book Keepsake For Wedding Guest, Bridal... Guest Book for Weddings - Hard Cover Guestbook With 110 Pages 8.5 x 8.5 Sign In Memory Book Keepsake For Wedding Guest, Bridal Shower, Anniversary Party, Engagement Party (Hardcover)
Honeysuckle Sweet Creations
R561 Discovery Miles 5 610 Ships in 18 - 22 working days
Managing tourism services - A Southern African Perspective (Book): A. Bennett, C. Jooste, L. Strydom Managing tourism services - A Southern African Perspective (Book)
A. Bennett, C. Jooste, L. Strydom
R922 Discovery Miles 9 220 Ships in 5 - 10 working days

This edition of managing tourism services strives to promote and instill a strong customer-centric orientation in the reader. Therefore, the title places strong emphasis on service orientation and the content focuses on managerial functions as means of enhancing the experience of the tourist. This has led to the introduction of new chapters such as service people management and the consequence of tourism. Several existing chapters rewritten to enhance the customer-centric and service-orientated focus of this edition. Several new South African case studies and applications are included to ensure a truly South African perspective.

Classic Restaurants of Milwaukee (Hardcover): Jennifer Billock Classic Restaurants of Milwaukee (Hardcover)
Jennifer Billock
R686 Discovery Miles 6 860 Ships in 10 - 15 working days
Woodland Baby Shower Guest Book (Hardcover) - Baby shower guest book, celebrations decor, memory book, baby shower guest book,... Woodland Baby Shower Guest Book (Hardcover) - Baby shower guest book, celebrations decor, memory book, baby shower guest book, celebration message log book, celebration guestbook, celebration parties, message log keepsake; woodland theme baby shower guest book; woodland guest book; animals guest book (Hardcover)
Lulu and Bell
R505 Discovery Miles 5 050 Ships in 10 - 15 working days
Floral Baby Shower Guest Book (Hardcover) - Baby shower guest book, celebrations decor, memory book, baby shower guest book,... Floral Baby Shower Guest Book (Hardcover) - Baby shower guest book, celebrations decor, memory book, baby shower guest book, celebration message log book, celebration guestbook, celebration parties, message log keepsake; girls baby shower guest book; girls guest book (Hardcover)
Lulu and Bell
R505 Discovery Miles 5 050 Ships in 10 - 15 working days
Tourism in the New South Africa - Social Responsibility and the Tourist Experience (Digital, illustrated edition): Garth Allen,... Tourism in the New South Africa - Social Responsibility and the Tourist Experience (Digital, illustrated edition)
Garth Allen, Frank Brennan
R4,318 Discovery Miles 43 180 Ships in 10 - 15 working days

A new model of tourism development has recently emerged out of a widening concern for the morality of tourist experience. Known variously as 'ecotourism', 'new tourism', socially responsible tourism', huge claims are made for it in terms of what it might offer in promoting national tourism development. Yet how well does this new model work in practice? And what does it mean to be an international tourist encountering the cultural, political and economic particularities of the South African experience? Garth Allen and Frank Brennan seek to explore the realities of this new morality of tourism as experienced in four important tourist areas of KwaZulu-Natal in South Africa: the greater St Lucia Wetland Park - South Africa's third largest reserve and a vast and beautiful area accredited World Heritage Status; the Phinda Resource Reserve, renowned for its diverse habitats and rich wildlife; Kosi Bay, a wetland area of international importance; and the Durban beachfront. For the first time they try to locate the international tourist within the moral maze of tourism in the new South Africa. Their analysis can be applied to other societies committed to the belief that investing in tourism development will be a fast track to economic development and will resonate with the moral challenges facing the international tourist.

Without Reservation, the Ribald Memoirs of Famous Hotelier Alan Tremain (Hardcover): Alan Tremain Without Reservation, the Ribald Memoirs of Famous Hotelier Alan Tremain (Hardcover)
Alan Tremain
R737 Discovery Miles 7 370 Ships in 18 - 22 working days

An Officer of the Most Excellent Order of the British Empire ( a class of knighthood). Tremain spent the 17 years before 1989 running Boston's historic Copley Plaza Hotel. He used his international contacts and social and business acumen to turn the Copley from a faltering property into a lucrative draw for the prosperous and photogenic. Tremain became a celebrity. He had a television show called Words and Music and interviewed many famous people including Luciano Pavarotti, Sebastian Cabot, Peter Falk, Elizabeth Taylor and the author, Thornton Wilder. His Cannes townhouse on the French Riviera even appeared on television's "Lifestyles of the Rich and Famous." In October, 2009 Tremain hosted a television show on WXEL in the Palm Beaches entitled "Meet the Chef." Harking back to the interview with the Serendipity Editor of the Palm Beach Society Magazine, Tremain said, "And a final answer to a question which you haven't asked. What would I still like to do? I would like to publish a book called Without Reservation-a fun look at my experiences in the hotel business. Well, here it is.

The Lost Girl in Paris - A brand new gripping and heartbreaking WW2 historical novel (Hardcover): Jina Bacarr The Lost Girl in Paris - A brand new gripping and heartbreaking WW2 historical novel (Hardcover)
Jina Bacarr
R651 Discovery Miles 6 510 Ships in 10 - 15 working days

'I will never forget what the Nazi did to me. Never' 1940, Nazi-occupied Paris. A powerful story of love, tragedy and incredible courage, about one woman whose life is ripped apart by war and risks everything to seek justice. Brand new from the bestselling author of The Resistance Girl. As Nazis patrol the streets of the French capital, Tiena is alone, desperate and on the run. After defending herself against the force of an officer, she must find a new identity in order to survive. An accidental meeting with members of the Resistance gives her a lifeline, as she is offered the chance to reinvent herself as perfumer Angeline De Cadieux. However Angeline will never forget what happened to her, and will do everything she can to seek revenge. But vengeance can be a dangerous game, and Angeline can only hide her true identity for so long before her past catches up with her, with some devastating consequences... Paris, 2003. When the opportunity arises for aspiring journalist Emma Keane to interview world renowned perfumer Madame De Cadieux about her life during World War Two, she is determined to take it. There are secrets from her own family history that she hopes Angeline may be able to help unlock. But nothing can prepare Emma for Angeline's story, and one thing is for certain - it will change her own life forever... An absolutely heartbreaking, unforgettable historical novel of war, sacrifice and survival. Perfect for fans of Suzanne Goldring, Ella Carey and Catherine Hokin.

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