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Books > Business & Economics > Industry & industrial studies > Service industries

Holiday Makers - Understanding the impact of leisure and travel (Paperback, New Ed): Jost Krippendorf Holiday Makers - Understanding the impact of leisure and travel (Paperback, New Ed)
Jost Krippendorf
R1,770 Discovery Miles 17 700 Ships in 9 - 17 working days

The Holiday Makers is thought-provoking and profound in its analysis of the present and future patterns of work and leisure. The author analyses the different forms of tourism, examines the effects on the indigenous countries and their people, and outlines positive steps to reconcile people's holiday requirements with the world's economic and social structures.

Housekeeping Management (Hardcover): Alvaro Leone Housekeeping Management (Hardcover)
Alvaro Leone
R2,524 R2,307 Discovery Miles 23 070 Save R217 (9%) Ships in 18 - 22 working days
Services Marketing Cases in Emerging Markets - An Asian Perspective (Hardcover, 1st ed. 2017): Sanjit Kumar Roy, Dilip S.... Services Marketing Cases in Emerging Markets - An Asian Perspective (Hardcover, 1st ed. 2017)
Sanjit Kumar Roy, Dilip S. Mutum, Bang Nguyen
R2,322 Discovery Miles 23 220 Ships in 10 - 15 working days

This casebook provides students and academics in business management and marketing with a collection of case studies on services marketing and service operations in emerging economies. It explores current issues and practices in Asia, across different areas, countries, commercial and non-commercial sectors. This book is important and timely in providing a framework for instructors, researchers, and students to understand the service dynamics occurring in these countries. It serves as an invaluable resource for marketing and business management students requiring insights into the operationalization of services across different geographical areas in Asia. Students will find it interesting to compare and contrast different markets covering important aspects related to services.

Trends in European Tourism Planning and Organisation (Paperback, New): Carlos Costa, Emese Panyik, Dimitrios Buhalis Trends in European Tourism Planning and Organisation (Paperback, New)
Carlos Costa, Emese Panyik, Dimitrios Buhalis
R1,091 Discovery Miles 10 910 Ships in 10 - 15 working days

Written by leading international tourism researchers, this book examines the key trends in European tourism planning and organisation. It introduces a theoretical framework to tourism planning and organisation using a procedural and structural approach. Despite having a European focus, it is globally relevant as many lessons from Europe can be applied to international tourism development. The book identifies and discusses six key themes in the context of European tourism planning and organisation: territory, actors and structures, economics, policy, methods and techniques and vision. It also identifies leading and emerging practices and offers a new vision for European tourism planning.

Elgar Encyclopedia of Services (Hardcover): Faiz Gallouj, Camal Gallouj, Marie-christine Monnoyer, Luis Rubalcaba Elgar Encyclopedia of Services (Hardcover)
Faiz Gallouj, Camal Gallouj, Marie-christine Monnoyer, Luis Rubalcaba
R10,298 Discovery Miles 102 980 Ships in 10 - 15 working days

The Encyclopedia of Services is a ground-breaking resource that offers a unique overview of what constitutes the main source of wealth and employment in our contemporary economies, namely services. Divided into five thematic parts, the Encyclopedia thoroughly examines services from a variety of disciplinary perspectives. It provides a pedagogical state of the art review of 283 topics falling within the scope of the major streams of service studies, such as services in economic thought, services management and services innovation. Each entry describes, synthesizes and discusses the main dimensions of the given topic, highlighting key research areas and literature. This Encyclopedia will be particularly invaluable for researchers and students in the economics, sociology, political science and management fields as well as practitioners in the private and public sector. Key Features: First encyclopedia of service studies covering the key topics in the field Entries written by 241 leading scholars and practitioners from 39 different countries Fully supported by The European Association for Research on Services (RESER) Multi-disciplinary approach across the fields of economics, management, sociology, geography, but also political science and history.

The Traveling Economist - Using Economics to Think about What Makes Us All So Different and the Same (Hardcover): Todd A. Knoop The Traveling Economist - Using Economics to Think about What Makes Us All So Different and the Same (Hardcover)
Todd A. Knoop
R1,751 Discovery Miles 17 510 Ships in 10 - 15 working days

This fascinating book introduces travelers—of the body or the mind—to a few simple economic concepts that will help them to think differently and more deeply about the differences between the people and the places they visit during their journeys. The principles and mechanics of economics are firmly rooted in everything around us, in our home country as well as in every nation and culture around the world. Having a basic grasp of economics can help all travelers to think more carefully about why things work differently in different places. Armed with this knowledge, readers will be equipped to better appreciate—and learn from—the beauty and complexity of the world around us. The Traveling Economist: Using Economics to Think about What Makes Us All So Different and the Same illustrates important economic concepts that every traveler and world citizen should understand. Employing clear, jargon-free explanations and illustrated with real-life examples, Knoop uniquely focuses on the interplay between travel and economics. He uses our shared travel experiences to illustrate exactly how economic thinking supplies such a powerful framework for understanding the world around us. More than simply explaining economics through travel experiences, this book enables adventurers who desperately want to avoid being tourists—i.e., people who travel to see what they know is there—to become explorers: those who learn each and every day from what they witness.

Mapping Diaspora - African American Roots Tourism in Brazil (Hardcover): Patricia De Santana Pinho Mapping Diaspora - African American Roots Tourism in Brazil (Hardcover)
Patricia De Santana Pinho
R2,651 Discovery Miles 26 510 Ships in 18 - 22 working days

Brazil, like several countries in Africa, has become a major destination for African American tourists seeking the cultural roots of the black Atlantic diaspora. Drawing on over a decade of ethnographic research as well as textual, visual, and archival sources, Patricia de Santana Pinho investigates African American roots tourism, a complex, poignant kind of travel that provides profound personal and collective meaning for those searching for black identity and heritage. It also provides, as Pinho's interviews with Brazilian tour guides, state officials, and Afro-Brazilian activists reveal, economic and political rewards that support a structured industry. Pinho traces the origins of roots tourism to the late 1970s, when groups of black intellectuals, artists, and activists found themselves drawn especially to Bahia, the state that in previous centuries had absorbed the largest number of enslaved Africans. African Americans have become frequent travelers across what Pinho calls the ""map of Africanness"" that connects diasporic communities and stimulates transnational solidarities while simultaneously exposing the unevenness of the black diaspora. Roots tourism, Pinho finds, is a fertile site to examine the tensions between racial and national identities as well as the gendered dimensions of travel, particularly when women are the major roots-seekers.

Sustenance and Development of Tourism Industry (Hardcover): Donald Peterson Sustenance and Development of Tourism Industry (Hardcover)
Donald Peterson
R2,124 Discovery Miles 21 240 Ships in 10 - 15 working days
Digital Marketing and Social Media Strategies for Tourism and Hospitality Organizations (Hardcover): Ahmet Ozturk, Murat Hancer Digital Marketing and Social Media Strategies for Tourism and Hospitality Organizations (Hardcover)
Ahmet Ozturk, Murat Hancer
R3,125 Discovery Miles 31 250 Ships in 10 - 15 working days

* Explores the most effective digital marketing strategies and campaigns * Investigates the current status of digital marketing and social media utilization by both travellers and service providers * Provides a view to the future of future digital marketing and social media research trends Digital marketing and online social media platforms have become the cornerstones to the success of places and accommodation. This edited volume investigates the current status of digital marketing and social media utilization by both travellers and service providers and explores future digital marketing and social media research trends. Part of the Advances in Tourism Marketing Series - a series of cutting-edge research-informed edited books that introduce the reader to a range of contemporary marketing phenomena in the domain of travel and tourism. Series editors: Alan Fyall, UCF, USA, Metin Kozak, Dokuz Eylul University, Turkey and Antonia Correia, Universidade do Algarve, Portugal.

Researching Tourism, Leisure and Hospitality for Dissertations and Theses (Hardcover, 2nd New edition): Peter Mason Researching Tourism, Leisure and Hospitality for Dissertations and Theses (Hardcover, 2nd New edition)
Peter Mason
R3,134 Discovery Miles 31 340 Ships in 10 - 15 working days

Writing a dissertation can be a daunting topic - Researching Tourism, Leisure and Hospitality for Dissertations and Theses 2nd edn is a unique text that takes away the stress, worry and confusion by providing a step-by-step, user friendly guide to all you need to know to successfully research and compile your dissertation or thesis. Now in its second edition, this bestselling text has been fully revised and updated, and now includes two new chapters looking at conducting mixed methods research, as well as analysing mixed methods research. * Clearly links research processes with the presentation of these in the writing of dissertations and theses. * Draws on the work of undergraduate, postgraduate and PhD students the author has supervised, over 30 years to provide examples of dissertation/theses material. * Uses case studies/examples based on the author's own peer reviewed research. * Written in an accessible style. * Presents tried and tested student activities. It provides a discussion of research approaches, looking at key differences and similarities. A critical evaluation of these different approaches is provided and, importantly, a discussion on selecting the appropriate approach(es) for your dissertation. It takes the reader from the initial idea and topics, through the literature review, methodology, presenting and analysing results and successfully making conclusions. Unlike other texts available, this book includes case studies based on the author's own research, as well as students' work, to demonstrate different research approaches and techniques, providing an opportunity for criticism and a discussion on 'learning from mistakes.' A must-have text for all students on how best to conduct research, compile your findings and to present them in the resulting dissertation.

Events Management - Principles and Practice (Hardcover, 4th New edition): Razaq Raj, Tahir Rashid Events Management - Principles and Practice (Hardcover, 4th New edition)
Razaq Raj, Tahir Rashid
R3,145 Discovery Miles 31 450 Ships in 10 - 15 working days

Now in its Fourth Edition, this bestselling key text has been fully revised and updated and includes two new chapters on Evaluation and Impact of Events and The Future of the Events Industry. Packed with case studies, both in-text and online, Events Management: Principles and Practice takes the reader through the whole process of events management looking at the following key areas: * Concepts and Management: including entrepreneurship and human resource issues * Finance and Law: including costing, project management and risk management * Marketing and Media: including social media, multimedia technology, sponsorship and PR * Preparation and Operation: including logistics, design, crowd control and conventions * Events and Beyond: including sustainability, impacts, legacies and issues for the future of events Each of the five parts take the reader through a complete journey looking at key theories, current issues and concerns and uses international case studies to consolidate the learning. A must-have text for all students of events management.

Virus Outbreaks and Tourism Mobility - Strategies to Counter Global Health Hazards (Hardcover): Sharad Kumar Kulshreshtha Virus Outbreaks and Tourism Mobility - Strategies to Counter Global Health Hazards (Hardcover)
Sharad Kumar Kulshreshtha
R2,691 Discovery Miles 26 910 Ships in 18 - 22 working days

The rapid growth and development of global transportation and communication technology systems are some key 21st century drivers, which provide faster, more accessible inter-continental connectivity, continuity, convergence and collaboration to create billions of opportunities for global citizens. Through this tourism has become one of the world's most vital, vibrant, volatile and value-oriented service industries. However, sometimes this mobility may be a great cause of unprecedented pandemics. Recent extensive viral outbreaks such as Zika, Ebola, Swine Flu and the global spanning COVID-19 pandemic have had a momentary disruptive impact of the mobility of tourists and devastated the tourism industry to continue operating. Virus Outbreaks and Tourism Mobility: Strategies to Counter Global Health Hazards uses innovative and cutting-edge research to map out the background and impacts of national, regional and international viral outbreaks. With case studies exploring the strategic responses and management of these crises, with perspectives offered on local economies, tourist destinations or the transport and aviation services, this study focuses on illuminating new viewpoints to help build effective strategic responses to global health hazards.

Why? - Because You Get Paid to Smile and Serve (Hardcover): Martha Humler Why? - Because You Get Paid to Smile and Serve (Hardcover)
Martha Humler
R816 Discovery Miles 8 160 Ships in 18 - 22 working days
Effective Physical Security (Paperback, 4th edition): Lawrence Fennelly Effective Physical Security (Paperback, 4th edition)
Lawrence Fennelly
R1,317 Discovery Miles 13 170 Ships in 10 - 15 working days

"Effective Physical Security, " Fourth Edition is a best-practices compendium that details the essential elements to physical security protection. The book contains completely updated sections that have been carefully selected from the authors work that set the standard: "Handbook of Loss Prevention and Crime Prevention, " Fifth Edition.

Designed for easy reference, "Effective Physical Security" contains important coverage of environmental design, security surveys, locks, lighting, and CCTV as well as new chapters covering the latest in the ISO standards for Risk Assessmentand Risk Management, physical security planning, network systems infrastructure, and environmental design. This new edition continues to serve as a valuable reference for experienced security practitioners as well as students in undergraduate and graduate security programs.
Required reading for the ASIS Physical Security Professional Certification (PSP) and recommended reading for the CPP certification Provides detailed coverage of Physical Security in an easily accessible reference format with content divided into three major parts: Design, Equipment, and Operations Each chapter is written by a recognized expert security specialist "

Feasible Management of Archaeological Heritage Sites Open to Tourism (Hardcover, 1st ed. 2019): Douglas C. Comer, Annemarie... Feasible Management of Archaeological Heritage Sites Open to Tourism (Hardcover, 1st ed. 2019)
Douglas C. Comer, Annemarie Willems
R3,334 Discovery Miles 33 340 Ships in 18 - 22 working days

Archaeological sites opened to the public, and especially those highly photogenic sites that have achieved iconic status, are often major tourist attractions. By opening an archaeological site to tourism, threats and opportunities will emerge.The threats are to the archaeological record, the pre-historic or historic materials in context at the site that can provide facts about human history and the human relationship to the environment. The opportunities are to share what can be learned at archaeological sites and how it can be learned. The latter is important because doing so can build a public constituency for archaeology that appreciates and will support the potential of archaeology to contribute to conversations about contemporary issues, such as the root causes and possible solutions to conflict among humans and the social implications of environmental degradation. In this volume we will consider factors that render effective management of archaeological sites open to the public feasible, and therefore sustainable. We approach this in two ways: The first is by presenting some promising ways to assess and enhance the feasibility of establishing effective management. Assessing feasibility involves examining tourism potential, which must consider the demographic sectors from which visitors to the site are drawn or might be in the future, identifying preservation issues associated with hosting visitors from the various demographic sectors, and the possibility and means by which local communities might be engaged in identifying issues and generating long-term support for effective management. The second part of the book will provide brief case studies of places and ways in which the feasibility of sustainable management has been improved.

Fashioning Fat - Inside Plus-Size Modeling (Hardcover): Amanda M. Czerniawski Fashioning Fat - Inside Plus-Size Modeling (Hardcover)
Amanda M. Czerniawski
R2,855 Discovery Miles 28 550 Ships in 18 - 22 working days

For two and a half years, Amanda Czerniawski was a sociologist turned plus-size model. Journeying into a world where, as a size 10, she was not considered an average body type, but rather, for the fashion industry, "plus-sized," Czerniawski studied the standards of work and image production in the plus-sized model industry. Fashioning Fat takes us through a model's day-to-day activities, first at open calls at modeling agencies and then through the fashion shows and photo shoots. Czerniawski also interviewed 35 plus-size models about their lives in the world of fashion, bringing to life the strange contradictions of being an object of non-idealized beauty. Fashioning Fat shows us that the mission of many of these models is to challenge our standards of beauty that privilege the thin body; they show us that fat can be sexy. Many plus-size models do often succeed in overcoming years of self-loathing and shame over their bodies, yet, as Czerniawski shows, these women are not the ones in charge of beauty's construction or dissemination. At the corporate level, the fashion industry perpetuates their objectification. Plus-size models must conform to an image created by fashion's tastemakers, as their bodies must fit within narrowly defined parameters of size and shape--an experience not too different from that of straight-sized models. Ultimately, plus-size models find that they are still molding their bodies to fit an image instead of molding an image of beauty to fit their bodies. A much-needed behind-the-scenes look at this growing industry, Fashioning Fat is a fascinating, unique, and important contribution to our understanding of beauty.

British and American Manufacturing Productivity - A Comparison and Interpretation (Hardcover, New edition): Marvin Frankel British and American Manufacturing Productivity - A Comparison and Interpretation (Hardcover, New edition)
Marvin Frankel
R2,043 Discovery Miles 20 430 Ships in 10 - 15 working days

This study is a comparison of postwar productivity data for 34 British and American manufacturing industries. It examines statistical relationships between observed productivity differences and other variables, interpreting the relative influence of these factors on productivity.

Sport Business in Leading Economies (Hardcover): James J. Zhang, Haiyan Huang, John Nauright Sport Business in Leading Economies (Hardcover)
James J. Zhang, Haiyan Huang, John Nauright
R3,085 Discovery Miles 30 850 Ships in 10 - 15 working days

From a renowned group of international scholars, this new work examines how leading economic countries use sport business, particularly individual sports events (such as the Olympics or FIFA Men's or Women's World Cup) as well as participant sport, in comprehensive plans toward driving and furthering economic development, raising brand awareness (country as a brand), transforming lagging communities, and enhancing travel and tourism in the country. Comparative sport studies are fundamentally designed for cross-country and cross-cultural understanding, learning, and improvement. By recognizing the achievements, administrative procedures, and management practices of peer countries and using them as a mirror or referencing parameter, government agencies and sport organizations of a country may be able to identify areas that need improvements in their own administration and cultivate development and growth in the country's sport industry. Exploring how China, Japan, South Korea, Russia, the UK, Germany, the US, Canada, Brazil, South Africa, and Australia have all used sport as a catalytic agent, each chapter delves into the country's sports industry by looking at: recent history and stages of the industry; current state including scope, magnitude, structure, governance, policies, facilities, and programs; developmental characteristics, strength, and highlights; contemporary challenges and issues; and trends of development and advancement.

Making the World Safe for Tourism (Hardcover, New): Patricia Goldstone Making the World Safe for Tourism (Hardcover, New)
Patricia Goldstone
R1,991 Discovery Miles 19 910 Ships in 18 - 22 working days

Over the past hundred years, tourism has evolved into the world's biggest business, and few countries today question the common wisdom that the road to economic development is paved with tourist dollars. Yet questions should be raised, Patricia Goldstone argues in this path-breaking book on the social and political impacts of tourism. She examines for the first time the close connections between business and politics as government and industry leaders work together to reengineer political trouble spots into tourist destinations in places like Ireland, Turkey, and Cuba. She also probes the impact of tourism on diverse cultures.

In a keenly perceptive account of the history of tourism in the twentieth century, the book tells how and why tourism aligned itself with political power, how it became embedded within such nontourist institutions as the World Bank, and how since World War II it has become an instrument of international development policy. In detailed case studies that are also compelling travel narratives, Goldstone documents the effects of tourism on local people, including its tendency to lead governments toward greater social repression. She offers fascinating insights into the ironies of modern tourism -- how, for example, it can insulate tourists from the very things they seek to encounter, and how, despite its preservational efforts, tourism can affect a culture in complex, sometimes troubling, ways.

Cruise Tourism and Society - A Socio-economic Perspective (Hardcover, 2012 ed.): Alexis Papathanassis, Tihomir Lukovic, Michael... Cruise Tourism and Society - A Socio-economic Perspective (Hardcover, 2012 ed.)
Alexis Papathanassis, Tihomir Lukovic, Michael Vogel
R2,664 Discovery Miles 26 640 Ships in 18 - 22 working days

The growth and increased popularity of cruises is accompanied by a number of sustainability issues concerning the environment, the port economies and societies; on board and at shore. The sustainability imperative ultimately leads to operational, economical as well as image-related challenges for the sector's decision-makers and stakeholders. This collection of peer-reviewed papers, presented during the 3rd International Cruise Conference (Dubrovnik, Croatia), seeks to address those issues and contribute to their management in the mid-term."

Free Stylin' - How Hip Hop Changed the Fashion Industry (Hardcover): Elena Romero Free Stylin' - How Hip Hop Changed the Fashion Industry (Hardcover)
Elena Romero
R1,737 Discovery Miles 17 370 Ships in 10 - 15 working days

This book sources interviews with scholars, urban designers, music experts, financial analysts, retailers, and hip hop celebrities to chronicle the compelling story of how hip hop transformed the fashion world and exploded into a $3 billion clothing industry. For years, designers and manufacturers took cues from the streets to enhance their clothing lines, but before the 1980s the urban consumer was never recognized as a viable demographic. In a push to appeal to young customers, the fashion industry began hiring and backing talented African American designers and entrepreneurs. This seemingly unconventional union made business sense: seasoned fashion executives brought proven track records, while aspiring designers provided street credibility and a fresh perspective on design. The end result: a multi-billion dollar industry. This book traces the fascinating unfolding of hip hop fashion from its roots to the present day. It explores how hip hop transitioned from "the hood" to the runway; how race, ethnicity, and culture played into commercialism; how celebrities impacted the fashion industry; and what ultimately led major department stores to jump on the urban bandwagon. Utilizing the author's journalistic lens and based upon interviews with urban fashion designers, entrepreneurs, fashion veterans, trend forecasters, and hip hop celebrities, each chapter is akin to an oral history that provides not just facts but also invaluable analysis and historical perspective. A foreword by Daymond John, cofounder of FUBU, star of ABC's The Shark Tank, and author of The Display of Power and The Brand Within A chronology of 20th-century fashion styles as well as urban fashion from the late 1970s to present Many photographs of pioneering urban designers, hip hop fashion trends, hip hop celebrities, and more A multicultural bibliography containing significant materials from the fields of history, music, culture, and fashion

Managing High Performance Sport (Hardcover, New): Popi Sotiriadou, Veerle De Bosscher Managing High Performance Sport (Hardcover, New)
Popi Sotiriadou, Veerle De Bosscher
R5,361 Discovery Miles 53 610 Ships in 10 - 15 working days

  • How can managers design and implement effective high performance programmes in sport?
  • What are the key challenges in managing elite athletes, sports people and teams?

This is the first book to provide a comprehensive introduction to management practice, process and policy in elite and high performance sport (HPS). Drawing on real-world case-studies of elite sport around the world, the book shows a conceptual framework for studying and analysing high performance sport and introduces the skills and techniques that managers and administrators will need to develop effective HPS programmes.

The book examines the macro level factors that determine a nation s sporting success, including political, social and cultural elements, and then moves on to unpack the specifics of elite athlete and team management at a micro level. Adopting an integrated, holistic approach throughout, the book highlights best practice in every key area of an HPS programme, including:

  • defining performance and success
  • organizational structure and leadership
  • finance, funding and marketing
  • coaching and coach development
  • talent identification and development
  • competition and events
  • training and facilities
  • scientific research and sport science support.

The book features contributions from world-leading sport management academics as well as practitioners with experience of managing HPS programmes at world and Olympic level. Each chapter includes a full range of useful features, such as summaries, case-studies, review questions and guides to further reading. This is essential reading for all serious students and professionals working in sport management or high performance sport.

The Big Four and the Development of the Accounting Profession in China (Hardcover, New): Paul Gillis The Big Four and the Development of the Accounting Profession in China (Hardcover, New)
Paul Gillis
R4,512 Discovery Miles 45 120 Ships in 10 - 15 working days

Drawing upon established academic theory, the study argues that the Big Four, as part of a globalizing transnational capital class, has dominated indigenous firms by bringing to China an ideology that came to be accepted as normative. By winning this battle of ideology, the Big Four gained access to the coercive power of the State, and to the power of transnational institutions that have subsumed part of the power of the State. Indigenous firms have pursued a counter-hegemonic strategy of undermining the ideological superiority of the Big Four through the infiltration and modification of institutional arrangements following what the academic literature calls "the long march through the institutions.

The Right to Privacy (Hardcover): Samuel D. Warren, Louis D. Brandeis The Right to Privacy (Hardcover)
Samuel D. Warren, Louis D. Brandeis; Foreword by Steven Alan Childress
R540 Discovery Miles 5 400 Ships in 18 - 22 working days
First birthday guest book (Hardcover) - Birthday guest book, first birthday book, party and birthday celebrations decor, memory... First birthday guest book (Hardcover) - Birthday guest book, first birthday book, party and birthday celebrations decor, memory book, 1st birthday, happy birthday guest book, celebration message log book, celebration guestbook, celebration parties, message log keepsake (Hardcover)
Lulu and Bell
R561 Discovery Miles 5 610 Ships in 10 - 15 working days
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