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Books > Business & Economics > Industry & industrial studies > Service industries
There is a wealth of scholarship on tourism from a variety of different disciplines, but few attempts to synthesize its broad themes into a coherent analytical framework. This book addresses this problem by analyzing tourism in light of contemporary social theory. By focusing on tourism in terms of consumption, commodification, and the political and cultural economy, the relationships between tourism, globalization, people, and place are explored in an empirically grounded but theoretically informed analysis.
"A cut above most workplace histories. Looking at the separate but
sometimes overlapping development of European and African-American
hairdressing from the early twentieth century to the present,
Willett shows how race shaped different trajectories for black and
white salons." "Offers an unusually comprehensive look at a significant
twentieth-century industry and female preoccupation" "Refreshing to read a history so firmly historicized and
grounded in working-class and Afro-American history" "Carefully nuanced and [a] compelling history." Throughout the twentieth century, beauty shops have been places where women could enjoy the company of other women, exchange information, and share secrets. The female equivalent of barbershops, they have been institutions vital to community formation and social change. But while the beauty shop created community, it also reflected the racial segregation that has so profoundly shaped American society. Links between style, race, and identity were so intertwined that for much of the beauty shop's history, black and white hairdressing industries were largely separate entities with separate concerns. While African American hair-care workers embraced the chance to be independent from white control, negotiated the meanings of hair straightening, and joined in larger political struggles that challenged Jim Crow, white female hairdressers were embroiled in struggles over self-definition and opposition to their industry's emphasis on male achievement. Yet despite their differences, black and whitehairdressers shared common stakes as battles were waged over issues of work, skill, and professionalism unique to women's service work. Permanent Waves traces the development of the American beauty shop, from its largely separate racial origins, through white recognition of the "ethnic market," to the present day.
This volume presents a collection of contributions dedicated to applied problems in the financial and energy sectors that have been formulated and solved in a stochastic optimization framework. The invited authors represent a group of scientists and practitioners, who cooperated in recent years to facilitate the growing penetration of stochastic programming techniques in real-world applications, inducing a significant advance over a large spectrum of complex decision problems. After the recent widespread liberalization of the energy sector in Europe and the unprecedented growth of energy prices in international commodity markets, we have witnessed a significant convergence of strategic decision problems in the energy and financial sectors. This has often resulted in common open issues and has induced a remarkable effort by the industrial and scientific communities to facilitate the adoption of advanced analytical and decision tools. The main concerns of the financial community over the last decade have suddenly penetrated the energy sector inducing a remarkable scientific and practical effort to address previously unforeseeable management problems. This proposal aims to include in a unified framework for the first time an extensive set of contributions related to real-world applied problems in finance and energy, leading to a common methodological approach and in many cases having similar underlying economic and financial implications. During the spring and the summer of 2007 the School of Stochastic Programming held in Bergamo (www.unibg.it/sps2007), and the eleventh symposium on Stochastic Programming in Vienna (http: //www.univie.ac.at/spxi), offered two venues for the presentation of the chapters included in the volume. After the two events, during the fall of 2007, all the invited contributors enthusiastically accepted the invitation to present their original work in the projected volume, from which this proposal was developed. The volume is structured in three parts, devoted to contributions related to financial applications - Part I, with 7 chapters; energy applications - Part II, with 8 chapters; and to specific theoretical and computational issues - Part III, with 6 chapters -- recently developed in the scientific community and explicitly related to the applied problems presented.
Financial advisors, poker players, hedge fund traders, fund-raisers, sports agents, credit counselors and commissioned salespeople all deal with one central concern in their jobs: money. In Money at Work, Kevin Delaney explores how we think about money and, particularly, how our jobs influence that thinking. By spotlighting people for whom money is the focus of their work, Delaney illuminates how the daily practices experienced in different jobs create distinct ways of thinking and talking about money and how occupations and their work cultures carry important symbolic, material, and practical messages about money. Delaney takes us deep inside the cultures of these 'moneyed' workers, using both interviews and first-hand observations of many of these occupations. From hedge fund trading rooms in New York, to poker players at work in Las Vegas casinos, to a "Christian money retreat" in a monastery in rural Pennsylvania, Delaney illustrates how the underlying economic conditions of various occupations and careers produce what he calls "money cultures," or ways of understanding the meaning of money, which in turn shape one's economic outlook. Key to this is how some professionals, such as debt counselors, think very differently than say poker players in their regard to money-Delaney argues that it is the structure of these professions themselves that in turn influences monetary attitudes. Fundamentally, Money at Work shows that what people do for a living has a profound effect on how people conceive of money both at work and in their home lives, making clear the connections between the economic and the social, shedding light on some of our most basic values. At a time when conversations about money are increasingly important, Delaney shows that we do not merely learn our attitudes toward money in childhood, but we also learn important money lessons from the work that we do.
Hospitality Supervision is the must-have guide for anyone wanting to reach the top in the hospitality industry. Covering all the essential theory with a clear focus on industry standards and including dozens of full colour images, Hospitality Supervision will help learners to succeed in the hospitality industry.
The tourism industry did not come into world prominence until the inauguration of transcontinental jet travel. This was introduced in 1958 and gave birth to world tourism as we know it today. Because tourism is a new business, most legislators who approve government budgets do not fully understand it as it cannot be measured in material terms as can be done with industries such as oil, steel and cargo. This has resulted in shoestring budgets for departments of tourism. The invisible export, tourism, quickly grew to become the world's largest industry creating jobs, and facilitating exports worldwide. High international tourism arrivals have become synonymous with prosperity. However, due to its invisible nature, tourism has escaped the eyes of most legislators throughout the world. Those few countries that have recognized the importance of tourism and budget accordingly, have reaped the benefit to fuel their economy. This opportunity is available for any destination and the rewards are limitless. This book was written to place the world spotlight upon tourism and to become a manual for any destination wishing to grow their economy. An increase in international arrivals is the shortest route to prosperity. The content of this book begins with a look at world conditions for tourism following 9/11 and discusses tourism versus terrorism. From there we stress the importance of a healthy tourism budget with emphasis on exactly what world leaders need to know to understand the importance of funding the growth of the international visitor count. To reach the lucrative U.S. travel market one must understand how their travel industry is structured. Our book describes this and how travel packages are created and marketed within there. In order to attain sustained tourism your destination must be tourist friendly. What a tourist friendly destination should look like is explained fully, together with many suggestions to build repeat visitors. We have filled many chapters in the field of marketing tourism. Insights are provided for the use of icons and marquee names to promote your destination plus a complete chapter with general marketing ideas to dramatically increase your arrivals. Another chapter is dedicated to methods on the proper utilization of the Internet with information on optimizing search engines to access your web site. The chapter on maximizing results from your attendance at travel industry trade shows will show you how to build relationships which will produce rich rewards. Trade shows are not a vacation but a hands on marketing experience. Methods of further increasing your international arrivals are found in our chapter on recognizing and marketing niche groups.
From exotic spa treatments to euthanasia, this book examines the background and social context of medical tourism-the practice of traveling for health care. This work also documents how this industry is reshaping the face of medicine worldwide for individuals, local communities, and national health care systems. Medical Tourism: A Reference Handbook provides an accessible overview of the state of medical tourism, written from a balanced, unbiased perspective. The authors provide relevant social context for this controversial topic, discussing the state of extremely limited research data on medical tourism; the ethical issues involved, such as traveling to have a black-market organ transplanted; and the significant impact of medical tourism on health care systems-that of the United States, and those of the destination countries. The book highlights many contemporary problems, controversies, and implications of medical tourism both for individuals and health care systems, and presents thought-provoking potential solutions. The topic of medical tourism is also addressed against the backdrop of current healthcare reforms in the United States. Readers can reference a wealth of additional material on medical tourism, ranging from original documents to extensive directories of selected organizations and resources. A timeline of important historical and contemporary events in history of medical tourism An extensive bibliography to assist readers toward additional resources for further research
The introduction of a National Lottery in the UK in 1994 created a unique regulatory challenge. The response to this challenge is embodied in arrangements informed not by international precedent, but by privatization policies pursued by successive Conservative governments between 1979 and 1994. Dr Douglas assesses the success of the Lottery's regulation against the objectives set out in the enabling legislation: the upholding of the Lottery's propriety, the protection of the players, and the maximizing of the funds to be applied to the good causes. Lessons learned during the initial licence period will inform the new seven year licence from October 2001, the operator chosen for the new term, and in particular the role of the profit motive within the new arrangements.
Food and Beverage Service is THE book to help students develop their professional skills in the hospitality industry. Written by authors with years of experience in industry and training, you can be confident that this comprehensive textbook will cover everything that learners need to know for their level 1 and 2 S/NVQ food and beverage service course.
This book investigates the interface of ethnicity with occupation, empirically observed in luxury international hotels in Kuala Lumpur, Malaysia. It employs the two main disciplines of anthropology and sociology in order to understand the root causes and meaning of ethnicity at work within the hospitality industry sector. More specifically, it observes social change in a multi-ethnic and non-secular society through an ethnographic study located in a micro organisation: the Grand Hotel. At the individual level, this research shows how identity shifts and transformation can be mediated through the consumption and manipulation of food at the workplace. In addition, it combines an ambitious theoretical discussion on the concept of ethnicity together with empirical data that highlights how ethnicity is lived on an everyday basis at a workplace manifesting the dynamics of cultural, religious and ethnic diversity. The book presents the quantitative and qualitative findings of two complementary surveys and pursues an interdisciplinary approach, as it integrates methodologies from the sociology of organisations with classic fieldwork methods borrowed from ethnology, while combining French and Anglo-Saxon schools of thoughts on questions of identity and ethnicity. The results of the cultural contact occurring in a westernised pocket of the global labour market - in which social practices derive from the headquarters located in a society where ethnicity is self-ascribed - with Malaysian social actors to whom ethnicity is assigned will be of particular interest for social scientists and general readers alike.
This book proposes three normative frameworks pertaining to risk-measurement, disclosure and governance using expert opinion and data from the top 429 non-financial companies (of the NIFTY 500 index) over a 10-year period. The book offers a novel contribution to the global literature on disclosure quality by presenting a composite measure of the quality as well as quantity of risk disclosures. Focusing on the quality of risk disclosures and risk governance structures, and using sophisticated methodology to tackle the issue of endogeneity, the book explores the important yet uncharted confluence of accounting information, risk and corporate governance. It addresses the interplay between three facets of risk, and is corroborated by practitioners' perspectives as well as case studies. It is an excellent resource for practitioners, professionals and policy-makers, in addition to researchers working on the topic.
It is commonly known that fashion is big business, yet given its global significance, little has been written on the phenomenon of the fashion system. Instead, books have tended to focus on dress history, although recently the discipline has taken a more theoretical turn, with a spate of books appearing that analyze the underlying forces motivating fashion. This pioneering book unites theory and practice to provide an integrated series of snapshots taken from different perspectives of the fashion business in the second half of the twentieth century. Featuring contributions by leading experts in three main areas of important debate within the industry - the theory and culture of fashion; design and industry; and image and marketing - the book will be an essential reference for students, practitioners and theoreticians. It addresses such key issues as: the relationship between culture and clothing; the intersection of fashion and modernity; the origins of glamour; the role of creativity and the power of design; the chain store challenge; the age of the thinking designer; retail concepts; and minimalism in fashion. It is certain to be required reading on fashion courses and in related disciplines, including media, cultural and consumption studies.
Acclaim for the first edition:'This is a well-written, provocative book, featuring much new material, original data analyses and interesting insights. Despite the proliferation of books on various aspects of services, there is nothing quite like it around. In particular, examination of the challenges that the growth of services presents to conventional economics is very valuable.' - Ian Miles, University of Manchester, UK 'This is an intriguing book that contains many interesting ways of conceptualising service from the perspective of economics. It makes a number of important contributions to the academic literature. It is one of the very few books and it might even be the only book to be written by an economist on the economics of services - it is thus a pioneer work and is of value in that it attempts to bring together the work that economists have done on services.' - John Bryson, University of Birmingham, UK Despite the fact that services have overtaken industry in terms of employment and GDP in developed countries, rigorous economic study of the service sector remains seriously neglected. The first edition of The Economics of Services initiated a redress of this oversight. Fully revised and updated, the second edition of this highly acclaimed textbook should be required complimentary reading to mainstream microeconomics textbooks for graduate students of economics and for advanced courses in labor, urban and regional economics, economic geography and economic history. The text emphasizes the distinction between intermediate producer services and final consumer services. Many of the former are traded in global markets much like material goods in general, whilst the markets for consumer services are markedly local. This requires quite different micro-foundations in each case. Other key issues explored include the productivity development and quality of service measurements, as well as the key role of urbanization for service sector growth. The critical issues for the future of the real economy, beyond the financial crisis, are also analyzed in depth. The author illustrates how a better understanding of the nature of the service economy is necessary for policy innovation, with a view to regenerating the welfare state. Contents: Preface Foreword to the Second Edition Part I: The Service Economy in Perspective 1. Two Approaches to Service Sector Definition and Measurement 2. Merit Goods Part II: Microeconomic Foundations 3. Production Cost of Non-storable Goods 4. Distribution Costs of Non-transportable Goods 5. The Basic Trade-off and the Resulting Market Areas 6. Market Forms and Competition 7. Supply and Demand at the System Level 8. Welfare Economics 1: Towards A-Efficiency 9. Welfare Economics 2: Towards X-Efficency Part III: Urbanisation and Service Sector Development 10. Unprecedented Rise in the Standard of Living 11. Structural Change of the Economy 12. Urban Service Industries Before the Private Car 13. Mass Motoring, Enlargement of Service Markets and Urban Sprawl 14. Towards Sustainability of the Service Sector Part IV: Public Policy Towards Services 15. Trust in Economic Growth Cannot Replace Allocation Policy 16. Is Cost Benefit Analysis the Answer? 17. Towards Social Balance 18. Increased Employment for Absolute Want Satisfaction 19. The Financial Challenge 20. Summary and Conclusions References Index
Tourism Management, Marketing, and Development revolves around the implementation of ICT applications in the tourism sector: technology is engendering a major shift both in the performance of individuals and companies involved in the tourism sector and having an impact on the way individuals consume services and enjoy experiences in space and time.
The slow-down in economic growth and the rise in unemployment in the 1970s revived some of the uncertainties experienced by industrialized economies during the inter-war period. After more than a decade of stagnation, the period of sustained growth in the thirty years following the Second World War now seems increasingly to have been an exceptional phase in an overall development process still dominated by wide fluctuations in economic growth rates. Slow Growth and the Service Economy examines what it means to live in a period of economic recession and analyses social patterns in response to the slowing down of financial and economic growth.
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