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Books > Business & Economics > Industry & industrial studies > Service industries

Proceedings of the 6th International Conference of Arte-Polis - Imagining Experience: Creative Tourism and the Making of Place... Proceedings of the 6th International Conference of Arte-Polis - Imagining Experience: Creative Tourism and the Making of Place (Hardcover, 1st ed. 2017)
Christopher Silver, Lenia Marques, Himasari Hanan Ing, Indah Widiastuti
R5,769 Discovery Miles 57 690 Ships in 10 - 15 working days

This book includes papers presented at the 6th Arte-Polis International Conference. The theme of the conference was "Imagining Experiences: Creative Tourism and the Making of Place", and the book brings together studies based on lessons-learned, research and critical reviews related to creative tourism and reflections on placemaking. Covering a broad range of topics, including cultural and experiential perceptions of landscape, sustainable design, urban and rural planning, traditional and vernacular environment, public realm, thematic tourism, as well as heritage preservation and management, it discusses how issues of tourism shape our understanding of and discourse on architecture and landscapes. The book serves as an invitation to more participatory and polyphonic dialogues in the field of architecture, art and planning.

Events MISmanagement - Learning from failure (Hardcover): Tim Brown, Phil Higson, Lindsey Gaston Events MISmanagement - Learning from failure (Hardcover)
Tim Brown, Phil Higson, Lindsey Gaston
R2,970 Discovery Miles 29 700 Ships in 12 - 17 working days

Events MISmanagement is unique text as it looks at events from a very different perspective - that of how and why events fail and what can be learnt from this in both a practical and academic perspective. Using a wealth of international case studies and examples, the text examines: * Why events fail * What can we learn from event failure * How we can improve practice through learning about event failure * How events can be safer / risk adverse * How to reduce the chance of events failing * A wide range of international examples appealing to a wider audience Each chapter is designed to explore different aspects of how and why events fail and what we can learn from these. Many events fail due to poor planning or human failure and this new text is aimed at understanding how to overcome these issues or reduce the likelihood of failure in the future. The volume provides a case study approach to the event planning process with the cases illustrating how core planning theory and concepts fails to emerge in practice and why. This provides a consistent thread throughout the entire text to link each chapter succinctly.

City Making and Global Labor Regimes - Chinese Immigrants and Italy's Fast Fashion Industry (Hardcover, 1st ed. 2017):... City Making and Global Labor Regimes - Chinese Immigrants and Italy's Fast Fashion Industry (Hardcover, 1st ed. 2017)
Antonella Ceccagno
R4,152 Discovery Miles 41 520 Ships in 12 - 17 working days

This book investigates the success story of the fast fashion industry-mainly owned by Chinese migrants-in Prato, Italy. It outlines how Prato has become the center of a value chain stretching from suppliers in China and Turkey all the way to buyers in Europe. Despite this, a policy attacking Chinese entrepreneurship has been devised and implemented in Prato. This volume analyzes said policy against the crisis of Prato's textile industry. Based on the author's 15 years of fieldwork in Prato, the book sheds light on the entangled processes of city making and the restructuring processes linked to capital accumulation by tackling issues of governance, territory, migration, division of labor, labor mobility, housing, and human rights.

Growth of the Medical Tourism Industry and Its Impact on Society - Emerging Research and Opportunities (Hardcover): Manjeet... Growth of the Medical Tourism Industry and Its Impact on Society - Emerging Research and Opportunities (Hardcover)
Manjeet Singh, Subbaraman Kumaran
R5,868 Discovery Miles 58 680 Ships in 10 - 15 working days

Healthcare and medical services have seen rapid development in various areas of the world, including Asia and Eastern Europe. These territories are now becoming a medical hub for many surrounding countries. Medical tourism is the practice of traveling to international regions for treatment that isn't available locally. This subject has gained significant attention throughout the tourism industry, as researchers and professionals are searching for specific advancements of medical care and hospital development in numerous countries. Growth of the Medical Tourism Industry and Its Impact on Society: Emerging Research and Opportunities is a collection of innovative research on the methods and advancement of medical travel for treatment in various global regions and provides insights for the growth prospects of the medical tourism business. While highlighting topics including destination branding, community impact, and hospital management, this book is ideally designed for medical executives, hospital directors, researchers, policymakers, academicians, practitioners, scholars, and students seeking current research on tourism practices within the medical field.

Pain Free Dental Deals - An Entrepreneurial Dentist's Guide To Buying, Selling, and Merging Practices (Hardcover): William... Pain Free Dental Deals - An Entrepreneurial Dentist's Guide To Buying, Selling, and Merging Practices (Hardcover)
William S Barrett, Casey Gocel; Foreword by Fred Joyal
R688 Discovery Miles 6 880 Ships in 12 - 17 working days
Private Security Law - Case Studies (Hardcover): David Maxwell Private Security Law - Case Studies (Hardcover)
David Maxwell
R1,402 Discovery Miles 14 020 Ships in 12 - 17 working days

Private Security Law: Case Studies is uniquely designed for the special needs of private security practitioners, students, and instructors. Part One of the book encompasses negligence, intentional torts, agency contracts, alarms, and damages. Part Two covers authority of the private citizen, deprivation of rights, and entrapment.
The factual cases presented in this book touch on the everyday duties of persons associated with the private security industry. Private Security Law: Case Studies provides a basic orientation to problems capable of inciting litigation. The information presented through case laws comes from cases chosen for their factual, realistic, and practical connection to the private security industry. This focused approach addresses specific problem areas of the industry and provides information necessary to a security manager to avert future loss.
Specially designed for private security practitioners, instructors, and students.
Examines cases that are practical, realistic and relevant to specific areas of private security.
Provides the information security managers need to avoid future problems.

Global Perspectives on Service Science: Japan (Hardcover, 1st ed. 2016): Stephen K. Kwan, James C Spohrer, Yuriko Sawatani Global Perspectives on Service Science: Japan (Hardcover, 1st ed. 2016)
Stephen K. Kwan, James C Spohrer, Yuriko Sawatani
R4,458 R3,595 Discovery Miles 35 950 Save R863 (19%) Ships in 12 - 17 working days

This contributed volume presents the experiences, challenges, trends, and advances in Service Science from Japan's perspective. As the global economy becomes more connected and competitive, many economies depend the service sector on for growth and prosperity. A multi-disciplinary approach to Service Science can potentially transform service industries through research, education, and practice. Offering a forum for best practices in Service Science within Japan, the volume benefits its audience by sharing viewpoints from a wide range of geographical regions and economies. The book is organized as follows: * Foundations of Service Science and the service industry sector * Public/Private sector partnerships, policies, trade in services, future prospects * Contributions from science, social science, management, engineering, design as well as industry sector perspectives * Road-maps, methodology, business development, strategies and innovative models, application of information technology, performance measures, and service system design * Education and workforce development * Case studies from practice, research and educational community * Future Directions in Japan This book includes three Forewords written by key leaders in Service Science:* Takayuki Aso (Ministry of Education, Culture, Sports, Science & Technology in Japan) * Yasuhiro Maeda (Director, Service Affairs Policy Division METI) * Norihisa Doi (Professor Emeritus, Keio University and Service Science, Solutions and Foundation Integrated Research (S3FIRE) Program Officer, JST/RISTEX)

Funeral Guest Book, In Loving Memory, Memorial Guest Book, Condolence Book, Remembrance Book for Funerals or Wake - HARDCOVER.... Funeral Guest Book, In Loving Memory, Memorial Guest Book, Condolence Book, Remembrance Book for Funerals or Wake - HARDCOVER. A Memorial Service Guest Book as a Lasting Keepsake for the Family. (Hardcover)
Angelis Publications
R598 R516 Discovery Miles 5 160 Save R82 (14%) Ships in 10 - 15 working days
Diversity and Inclusion in Sport Organizations - A Multilevel Perspective (Paperback, 5th edition): George B. Cunningham Diversity and Inclusion in Sport Organizations - A Multilevel Perspective (Paperback, 5th edition)
George B. Cunningham
R1,617 Discovery Miles 16 170 Ships in 9 - 15 working days

This is still the only textbook to introduce the principles of diversity and inclusion in sport management Diversity and inclusion is an essential component of the sport management curriculum Strong focus on how to implement diversity and inclusion strategies in practice Includes a brand new chapter on researching diversity in sport Includes additional material on intersectionality Includes international cases and examples in every chapter Includes useful teaching and learning features in every chapter, and ancillaries include a full test bank and PowerPoint slides

Detox Fashion - Case Studies (Hardcover, 1st ed. 2018): Subramanian Senthilkannan Muthu Detox Fashion - Case Studies (Hardcover, 1st ed. 2018)
Subramanian Senthilkannan Muthu
R1,539 Discovery Miles 15 390 Ships in 10 - 15 working days

This fourth volume on detox fashion focuses on case studies, which are essential to showcase how practical applications have been accomplished, and provide an opportunity for others to (learn about and) adopt the best practices, challenges and practical implications. The book consists of three core chapters: Detoxifying the Supply Chain: Slow Production Networks in South-East European Garment Factories; Detoxifying the Luxury and Fashion Industry: The Case of Market-driving Brands; and Detox My Fashion under Mission 2020-Case Studies from Different Brands.

Vintage Wedding Guest Book, Wedding Guest Book, Our Wedding, Bride and Groom, Special Occasion, Love, Marriage, Comments,... Vintage Wedding Guest Book, Wedding Guest Book, Our Wedding, Bride and Groom, Special Occasion, Love, Marriage, Comments, Gifts, Well Wish's, Wedding Signing Book (Hardback) (Hardcover)
Lollys Publishing
R609 Discovery Miles 6 090 Ships in 10 - 15 working days
Industrial and Managerial Solutions for Tourism Enterprises (Hardcover): Atilla Akbaba, Volkan Altintas Industrial and Managerial Solutions for Tourism Enterprises (Hardcover)
Atilla Akbaba, Volkan Altintas
R6,874 Discovery Miles 68 740 Ships in 12 - 17 working days

The tourism and hospitality industries are seeing continued success, which is why so many new businesses are trying to find a foothold in the field. However, the functions and responsibilities of management differ heavily between organizations within the tourism industry, such as the differences faced by big chain hotels, family owned hotels, and individually owned hotels. Understanding the methods of managing such companies is vital to ensuring their success. Industrial and Managerial Solutions for Tourism Enterprises is a pivotal reference source that focuses on the latest developments on management in the tourism and hospitality industries. Highlighting a range of topics including core competency, customer relationship management, and departmental relationships, this book is ideally designed for managers, restaurateurs, tour developers, destination management professionals, travel agencies, tourism media journalists, hotel managers, management consulting companies, human resources professionals, performance evaluators, researchers, academicians, and students.

Risk & Reward - An Inside View of the Property/Casualty Insurance Business (Hardcover): Stephen Catlin Risk & Reward - An Inside View of the Property/Casualty Insurance Business (Hardcover)
Stephen Catlin
R715 Discovery Miles 7 150 Ships in 9 - 15 working days
Development of China's Cultural Industry (Hardcover, 1st ed. 2019): Chang Jiang, Jialian Li, Tao Xu, Haijun Yang Development of China's Cultural Industry (Hardcover, 1st ed. 2019)
Chang Jiang, Jialian Li, Tao Xu, Haijun Yang
R2,929 Discovery Miles 29 290 Ships in 10 - 15 working days

The book offers a detailed introduction to contemporary Chinese culture industry development. It starts with an analysis of the historical aspects and the contextual background rooted in the Reform & Opening-up policy. The second part discusses the development from the perspective of reality and introduces the different production modes for the country's most influential culture industries, since these are a unique feature of culture industry development in China. Lastly, the book clearly shows the strengths and weaknesses of culture industry development in China by comparing it with that of other countries against the backdrop of globalization.

From Wheels to Wellness - Tips and Tricks for a Healthy Van Lifestyle (Hardcover): Kristine Hudson From Wheels to Wellness - Tips and Tricks for a Healthy Van Lifestyle (Hardcover)
Kristine Hudson
R563 Discovery Miles 5 630 Ships in 10 - 15 working days
Strategy for Tourism (Paperback, 2nd edition): John Tribe Strategy for Tourism (Paperback, 2nd edition)
John Tribe
R1,197 Discovery Miles 11 970 Ships in 12 - 17 working days

An internationally focused text which explains strategic management, analysis and implementation specifically in the tourism industry. Fully revised and updated, this second edition covers strategic management in a variety of tourism contexts.

A Research Agenda for Event Management (Paperback): John Armbrecht, Erik Lundberg, Tommy  D Andersson A Research Agenda for Event Management (Paperback)
John Armbrecht, Erik Lundberg, Tommy D Andersson
R993 Discovery Miles 9 930 Ships in 12 - 17 working days

Elgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary. Offering a unique collection of established and emerging perspectives on event management, this Research Agenda investigates contemporary themes and innovative methodologies. 10 chapters cover core topics in the current academic debate, exploring the development of event management from a management-oriented field into a multidisciplinary research area. Organised into three parts, the Research Agenda contains international contributions from academics across tourism, geography, management, psychology and sociology fields. Initially tackling events in society, the book moves on to look specifically at the consumer, and finally examines the event organization. Chapters recommend the integration of events in geographical and political contexts, suggesting research agendas for the future that focus on the spectator, the participant and, ultimately, the consumer. Critical reading for management and tourism scholars, this book offers key insights to developing topics in the field. Event practitioners and policy makers will also greatly benefit from reading this.

Disruptive Technology in Banking and Finance - An International Perspective on FinTech (Hardcover, 1st ed. 2021): Timothy King,... Disruptive Technology in Banking and Finance - An International Perspective on FinTech (Hardcover, 1st ed. 2021)
Timothy King, Francesco Saverio Stentella Lopes, Abhishek Srivastav, Jonathan Williams
R4,141 Discovery Miles 41 410 Ships in 12 - 17 working days

This book exemplifies the potential of FinTech to deliver important economic and societal gains, such as enhancing competition and financial inclusion to deliver tailored financial products and services at more affordable prices and at greater convenience. The emergence of FinTech directly challenges the business models of incumbent financial intermediaries like banks, which are adapting by developing their own FinTech offerings and partnering with FinTech and large technology firms. FinTech also constitutes both known and unknown risks to financial stability and challenges regulators to evaluate whether existing regulations are sufficient. The emergence of FinTech as a global phenomenon requires insightful cross-country analysis and different perspectives to evaluate its development and associated opportunities and challenges. This book will be of interest to practitioners, regulators and students of this essential enabling technology that is a major component of the Fourth Industrial Revolution.

Entrepreneurship & Small Business Management in the Hospitality Industry (Hardcover): Darren Lee-Ross, Conrad Lashley Entrepreneurship & Small Business Management in the Hospitality Industry (Hardcover)
Darren Lee-Ross, Conrad Lashley
R5,412 Discovery Miles 54 120 Ships in 12 - 17 working days

Small businesses are the backbone of the tourism and hospitality industry and, depending on which statistics one uses, represent somewhere between 75 to 95 percent of all firms globally in this sector. The number of entrepreneurs has dramatically and uniformly increased globally over the last ten years. Divided into four sections, Entrepreneurship and Small Business Management in the Hospitality Industry takes an intuitive step-bystep progression through each stage of the entrepreneurial process: context, theoretical perspectives and definitions; Concept to reality; The business plan; Growth and the future. Ideal for students at any level, the chapters of this book invite you to ponder upon your reading through a series of 'reflective practice' activities. These, along with case studies, clearly defined chapter objectives, reflections, role-play activities and experiential exercises, allow you to both think actively about themes, concepts and issues and then apply them to a number of suggested scenarios. Perfect preparation for the up-and-coming entrepreneur!

Contemporary Tourism - An International Approach (Hardcover): Chris Cooper, C. Michael Hall Contemporary Tourism - An International Approach (Hardcover)
Chris Cooper, C. Michael Hall
R5,277 Discovery Miles 52 770 Ships in 12 - 17 working days

The study of tourism and indeed the tourism industry is changing constantly. Contemporary Tourism: an international approach presents a new and refreshing approach to the study of tourism, considering issues such as the changing world order, destination marketing, tourism ethics and pro-poor tourism. In particular, it highlights the ongoing threats from terrorism and health scares faced by the tourism industry today, and discusses the related security and risk management strategies, illustrating the potential implications for the patterns and flow of tourism in the future. Divided into five sections, each chapter has a thorough learning structure including chapter objectives, examples, discussion points, self review questions, checklists and case studies. Cases will be both thematic and destination-based and always international. They will be used to emphasise the relationship between general principles and the practice of tourism looking at areas such as business and special interest tourism and the role of technology.The five sections will cover: Contemporary Tourism Systems; The Contemporary Tourist; The Contemporary Tourist Destination; Tourism Futures; Teaching and Studying Contemporary Tourism. The text will also provide an annotated, authoritative and thorough set of resources to guide the reader through the topic area including online resource sites for both students and lecturers.

In Search of Hospitality - Theoretical perspectives and debates (Hardcover): Conrad Lashley, Alison Morrison In Search of Hospitality - Theoretical perspectives and debates (Hardcover)
Conrad Lashley, Alison Morrison
R4,067 Discovery Miles 40 670 Ships in 12 - 17 working days

'In Search of Hospitality' is a unique contribution to the study of hospitality, exploring the practice of hospitality across disciplines, and adopting an international perspective where appropriate. This title brings together an extraordinary collection of leading researches and writers in hospitality, sociology, philosophy and social history, thereby providing a broad and comprehensive perspective on hospitality. It focuses the study of hospitality across the range of human, social and economic settings, and provides a reference point for the future development of hospitality as an academic discipline. Harnessing this wide range of viewpoints, 'In Search of Hospitality' offers an intellectually stimulating and innovative approach to the study of hospitality. It is ideal for students and academics within both the applied fields of hospitality and tourism studies and the general fields of business studies and behaviour sciences. It is also suitable for practitioners in hospitality, leisure and tourism businesses, for whom it provides a provocative and informative guide to understanding and providing hospitality within a commercial context.

Explaining White-Collar Crime - The Concept of Convenience in Financial Crime Investigations (Hardcover, 1st ed. 2016): Petter... Explaining White-Collar Crime - The Concept of Convenience in Financial Crime Investigations (Hardcover, 1st ed. 2016)
Petter Gottschalk
R1,965 Discovery Miles 19 650 Ships in 12 - 17 working days

This book introduces 'convenience' as the key concept to explain financial crime by white-collar criminals. Based on a number of fraud examination- reports from the United States and Norway, the book documents empirical evidence of convenience among white-collar criminals. It advances our understanding of white-collar crime by drawing attention to private investigation reports by fraud examiners and financial crime specialists, who are in the growing business of fraud investigations. Reports of investigations have never before been researched in terms of white-collar criminals nor crime convenience. Reports of investigations by auditing and law firms represent a valuable empirical basis - in addition to court documents and other sources of information about financial crime. A methodical and well-researched study, this book will be of particular interest to scholars of criminological theory and law - in addition to ethics courses in business schools.

Dying for an iPhone - Apple, Foxconn and the Lives of China's Workers (Hardcover): Jenny Chan, Mark Selden, Pun Ngai Dying for an iPhone - Apple, Foxconn and the Lives of China's Workers (Hardcover)
Jenny Chan, Mark Selden, Pun Ngai
R2,747 Discovery Miles 27 470 Ships in 10 - 15 working days

Suicides, excessive overtime, hostility and violence on the factory floor in China. Drawing on vivid testimonies from rural migrant workers, student interns, managers and trade union staff, Dying for an iPhone is a devastating expose of two of the world's most powerful companies: Foxconn and Apple. As the leading manufacturer of iPhones, iPads and Kindles, and employing one million workers in China alone, Taiwanese-invested Foxconn's drive to dominate global electronics manufacturing has aligned perfectly with China's goal of becoming the world leader in technology. This book reveals the human cost of that ambition and what our demands for the newest and best technology mean for workers. Foxconn workers have repeatedly demonstrated their power to strike at key nodes of transnational production, challenge management and the Chinese state, and confront global tech behemoths. Dying for an iPhone allows us to assess the impact of global capitalism's deepening crisis on workers.

Manhatten Hotels 1880-1920 (Hardcover): Jeff Hirsh Manhatten Hotels 1880-1920 (Hardcover)
Jeff Hirsh
R690 Discovery Miles 6 900 Ships in 12 - 17 working days
Performing Nashville - Music Tourism and Country Music's Main Street (Hardcover, 1st ed. 2017): Robert W. Fry Performing Nashville - Music Tourism and Country Music's Main Street (Hardcover, 1st ed. 2017)
Robert W. Fry
R4,071 Discovery Miles 40 710 Ships in 12 - 17 working days

This book explores the formation and continuance of Nashville, Tennessee as a music place, the importance of the fans (tourists) in creating Nashville's multifaceted musical identity, and the music and city's influence on the formation and performance of the individual and collective identities of the country-music fan. More importantly, the author discusses the larger issue of country music as a signifier of tradition suggesting that for many visitors, the music serves as a soundtrack, while Nashville serves as a performative space that permits the creation, performance, and remembrance of not only the country-music tradition, but also various individual and collective traditions and an idealized American identity. Through the theatrics of tourism, Nashville and its connection to country music are performed daily, reinforced through the sound and landscape of country music. Performing Nashville will be of interest to students and scholars across a range of disciplines, including tourism studies, leisure studies, ethnomusicology, sociology, folklore and anthropology.

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