This fully updated and expanded second edition of Human Resource Management examines the role of human resource management in the hospitality and tourism industry. The subject is approached from four perspectives: * the social psychology of managing people * the economics of labour * the practical techniques * strategy. The author argues that labour costs, labour utilisation, labour market behaviour and pay are inseparable from the skills of managing people. The book contains an important analysis of the labour market for this industry and now, in its second edition includes, among others, chapters on attitude measurement, customer-employee relations, questionnaire design and organizational change. Human Resource Management in the Hospitality and Tourism Industry is written in a clear, user-friendly style and offers a challenging view of the subject and an opportunity to learn an important aspect of management in an applied context. It is appropriate for degree level students and practitioners in the industry.

Thomas D. Wilson's Charleston and Savannah is the first comprehensive history of Charleston and Savannah in a single volume that weaves together the influences and parallels of their intrinsic stories. As two of the earliest English-speaking cities founded in America, Charleston and Savannah are among the nation's top historic sites. Their historic characters, which attract millions of visitors each year, are each a rich blend of cultural, environmental, and socioeconomic elements. Yet even with this popularity, both cities now face a challenge in preserving their authentic historic character, natural beauty, and environmental quality. Wilson charts the ebb and flow of the progress and development of the cities using various through lines running within each chapter, constructing an overall character assessment of each. Wilson charts the economic rise of these port cities, beginning with their British foundations and transatlantic trade in the colonies through to their twentieth-century economic declines and resurgences. He examines the cultural and economic aspects of their Lowcountry landscapes and their evolution as progress and industrialization made their mark. Employing both quantitative and qualitative methodologies in his comparisons of the two cities, he considers their histories, natural landscapes, weather patterns, economies, demographics, culture, architecture, city planning, and infrastructure. While each has its own civic and cultural strengths and weaknesses, both are positioned as historically significant southern cities, even as they assess aspects of their problematic pasts.

With the emphasis on small enterprises, this book provides a comprehensive analysis of what is happening across Europe in terms of sustainable development objectives and sustainability in the context of tourism supply. Each contribution in this edited collection addresses specific aspects of tourism enterprise activity within the overall context of policy and practice aimed at improving environmental performance. A series of broader issues are examined such as EU environmental policy and initiatives as they relate to tourism, social issues such as equity and employment, and transport, followed by detailed examples of specific case studies. Well-informed and based on current research this book is informative and invaluable to any one studying tourism and hospitality today, particularly those involved directly or indirectly in the fields of policy, planning and development.

The marketing of a destination requires effective planning and organization to engage prospective visitors. However, adequately marketing a destination requires not only a knowledge of the marketing channels but also an in-depth understanding of the motives and facilitators of tourism. Strategic Perspectives in Destination Marketing is a collection of innovative research on the methods and applications of branding in the tourism, travel, and hospitality industry sectors. It explores the pedagogical applications of socio-economic, environmental, and technological impacts of tourism through various regional-focused empirical studies and contemporary discussions. While highlighting topics including destination authenticity, consumer behavior, online travel businesses, and tourism promotion, this book is ideally designed for managers, travel agents, tourism professionals, executives, marketing agencies, academicians, researchers, and graduate-level students seeking current research on the applications of branding strategies in the tourism sector.

The book offers a detailed introduction to contemporary Chinese culture industry development. It starts with an analysis of the historical aspects and the contextual background rooted in the Reform & Opening-up policy. The second part discusses the development from the perspective of reality and introduces the different production modes for the country's most influential culture industries, since these are a unique feature of culture industry development in China. Lastly, the book clearly shows the strengths and weaknesses of culture industry development in China by comparing it with that of other countries against the backdrop of globalization.

The fashion model's hold on popular consciousness is undeniable. How did models emerge as such powerful icons in modern consumer culture? This volume brings together cutting-edge articles on fashion models, examining modelling through race, class and gender, as well as its structure as an aesthetic marketplace within the global fashion economy. Essays include treatments of the history of fashion modelling, exploring how concerns about racial purity and the idealization of light skinned black women shaped the practice of modelling in its early years. Other essays examine how models have come to define femininity through consumer culture. While modelling's global nature is addressed throughout, chapters deal specifically with model markets in Australia and Tokyo, where nationalist concerns colour what is considered a pretty face. It also considers how models glamorize consumption through everyday activities, and neoliberal labour forms via reality TV. With commentaries from industry professionals who experienced the cultural juggernaut of the supermodels, the final essay situates their impact within the rise of brand culture and the globalization of fashion markets since 1990. Accessible and highly engaging, Fashioning Models is essential reading for students and scholars of fashion and related disciplines.

This contributed volume presents the experiences, challenges, trends, and advances in Service Science from Japan's perspective. As the global economy becomes more connected and competitive, many economies depend the service sector on for growth and prosperity. A multi-disciplinary approach to Service Science can potentially transform service industries through research, education, and practice. Offering a forum for best practices in Service Science within Japan, the volume benefits its audience by sharing viewpoints from a wide range of geographical regions and economies. The book is organized as follows: * Foundations of Service Science and the service industry sector * Public/Private sector partnerships, policies, trade in services, future prospects * Contributions from science, social science, management, engineering, design as well as industry sector perspectives * Road-maps, methodology, business development, strategies and innovative models, application of information technology, performance measures, and service system design * Education and workforce development * Case studies from practice, research and educational community * Future Directions in Japan This book includes three Forewords written by key leaders in Service Science:* Takayuki Aso (Ministry of Education, Culture, Sports, Science & Technology in Japan) * Yasuhiro Maeda (Director, Service Affairs Policy Division METI) * Norihisa Doi (Professor Emeritus, Keio University and Service Science, Solutions and Foundation Integrated Research (S3FIRE) Program Officer, JST/RISTEX)

Indian Tourism brings together leading experts from all over the world to assess the challenges and opportunities of the tourism sector in India and its correlation to the country's economic performance and prospects. Comparing current Indian tourism practices and performance with other global destinations enables a fascinating critical analysis of India's tourism sector in past and future national contexts. Establishing Indian Tourism in relation to global practices, as well as reviewing the research on the nation's tourism industry, authors also examine tourism products and experiences in the Indian context, including wellness tourism, cultural tourism, rural tourism, and dark tourism. The work is concluded by charting the way forward for Indian tourism performance, examining issues including converging responsible tourism with SMART destinations, climate change and India, and making India a safe destination.

In the modern hospitality industry, it is critical to understand travelers' needs and wants for businesses to survive and remain competitive. Further study on understanding travelers' motivations is essential in this field. Cases on Traveler Preferences, Attitudes, and Behaviors: Impact in the Hospitality Industry showcases several research-based case studies to understand travelers' preferences, attitudes, and behaviors to illustrate empirical methodologies in order to guide academics and practitioners in their research endeavors. Covering key topics such as destinations, rural areas, social impacts, and tourism management, this reference work is ideal for industry professionals, policymakers, researchers, academicians, scholars, practitioners, instructors, and students.

This book includes papers presented at the 6th Arte-Polis International Conference. The theme of the conference was "Imagining Experiences: Creative Tourism and the Making of Place", and the book brings together studies based on lessons-learned, research and critical reviews related to creative tourism and reflections on placemaking. Covering a broad range of topics, including cultural and experiential perceptions of landscape, sustainable design, urban and rural planning, traditional and vernacular environment, public realm, thematic tourism, as well as heritage preservation and management, it discusses how issues of tourism shape our understanding of and discourse on architecture and landscapes. The book serves as an invitation to more participatory and polyphonic dialogues in the field of architecture, art and planning.

This fourth volume on detox fashion focuses on case studies, which are essential to showcase how practical applications have been accomplished, and provide an opportunity for others to (learn about and) adopt the best practices, challenges and practical implications. The book consists of three core chapters: Detoxifying the Supply Chain: Slow Production Networks in South-East European Garment Factories; Detoxifying the Luxury and Fashion Industry: The Case of Market-driving Brands; and Detox My Fashion under Mission 2020-Case Studies from Different Brands.

Changes within the travel industry, such as globalization, consumerism, and advancements in technology, have transformed travel agencies into highly competitive businesses. To remain successful, new business approaches and models must be created in the global tourism and hospitality industry. Travel companies continue to expand their businesses in different countries and seek to collaborate with international entrepreneurs, developing the need for cross-cultural strategies and policies. As travel agencies flourish, identifying these business practices is necessary for these organizations to obtain a competitive management model at the global level. The Handbook of Research on International Travel Agency and Tour Operation Management gathers the latest methodologies, tools, models, and theories regarding tourism development and sustainability into one comprehensive reference source in order to promote, manage, and maximize the profitability potential of travel agencies and tour operation services. Featuring research on topics such as e-marketing, medical tourism, and online travel, this book provides travel agents, managers, industry professionals, researchers, academics, and students with the necessary resources to effectively develop and implement organizational strategies and models.

The book showcases research on digital entertainment solutions in different sectors. In recent years, digital media have evolved to include bandwidth-rich, smart, and connected platforms accessed via computers, tablets, smart phones, social media, and video game consoles. The high connectivity and vast processing capacity of these platforms have allowed for platform-agnostic, streaming, always-on, entertainment-on-demand consumption of digital content in a way distinct from traditional models of entertainment consumption. Moving beyond the unilateral delivery of content, with fixed positions of the entertainers and the entertained, digital entertainment is now dynamically generated by users and providers, blurring the boundary between producers and consumers of entertainment. With the increasing accessibility of multimodal media that surround audiences with sensory-rich information, digital entertainment is becoming more immersive.

The marketing of tourist destinations requires continuous strategic planning and decision making. The Branding of Tourist Destinations: Theoretical and Empirical Insights provides researchers and practitioners with an in-depth understanding of different tourism products, marketing strategies and destination branding tactics, as well as useful insights into sustainable and responsible tourism practices.The authors present contemporary conceptual discussions and empirical studies on several aspects of destination branding that help contextualise the attractiveness of a range of tourist destinations. In particular, they explore how tourism marketers, including destination management organisations (DMOs), formulate strategies and tactics to attract prospective visitors. This book also sheds light on the latest industry developments in travel, tourism, hospitality and events in different contexts around the world, including destinations in Sweden, Portugal, Spain, Italy and Ecuador.

Tourism marketing is a vital tool in promoting the overall health of the global economy. This brings necessary revenue to particular regions of the world that have limited revenue producing resources and provides an opportunity for tourists to explore another culture, therefore building tolerance and overall exposure to different ways of life. Strategies for Promoting Sustainable Hospitality and Tourism Services is a crucial scholarly source that discusses interdisciplinary perspectives in the areas of global tourism and highlights cultural boundaries of strategic knowledge management through case studies. Featuring research on topics such as consumer behavior, cultural appreciation, and global economics, this book is ideally designed for academicians, research scholars, marketing professionals, graduate-level students, and industry professionals.

Africa is at a critical moment in its economic development. With the recent decline of commodity prices, it has become apparent that many African economies, which are resource-based, have suffered greatly. The economies of Africa cannot be lifted up only through programs of aid. Indigenous high-impact entrepreneurs are needed, as they know how to best inspire, act as role models for other Africans and serve their fellow entrepreneurs. Entrepreneurial ventures in the financial services sector hold special importance because of the role that they play in the entrepreneurship ecosystem. Financial services are an essential element in powering entrepreneurial activity beyond resource extraction, yet in most sub-Saharan African countries, the financial services sector is relatively nascent compared to developed markets. This book highlights how this is beginning to change. With contributions from leading scholars, it provides inspiring success stories of entrepreneurial financial sector ventures that are making a lasting contribution to the economic development of various sub-Saharan African countries as well as helping the reader understand larger macro-trends.

The goal of this book is to deal, in a provocative way, with a number of key issues involving the increased participation of the private sector within cultural tourism. My goal is not to write a complete overview of the field. Instead, this short book deals with a fairly circumscribed set of issues involving contemporary changes within cultural tourism. Since modern business largely focuses on serving customers, a major focus of this book concerns marketing thought and its implications in regard to cultural tourism. In large measure, this book seeks to help host communities and their advocates to become familiar with and comfortable within a private sector context as well as being able to interact in such an environment. The book starts with a two-chapter introduction that focuses upon the distinctive role of cultural tourism. As emphasized in chapter 1, a dilemma arises because cultural tourism must simultaneously serve multiple stakeholders and do so in equitable ways. This is much more complex than the more typical task of concentrating upon the needs, wants, and desires of customers. These ideas are refined in chapter 2 where the discussion centers primarily upon the importance of serving host communities, in addition to customers. Certainly, catering to customers continues to be an issue, but it should be envisioned as an ad hoc method of serving the host community.

This book deals with the energy footprints of biorefineries and the hotel and buildings sector. It presents footprint case studies, which include background information, methodological frameworks, assessment checklists, calculation tools and techniques, applications, challenges and limitations. It also discusses the application of each indicator/framework in various industrial sectors and the associated challenges, along with outlooks for the future. Consumption and conservation of energy are key elements in any industry's sustainability strategy.