Workplace bullying is an increasingly pervasive issue and is a challenge that should be addressed holistically, comprehensively and with a targeted approach. Every one of us in the workplace is affected by bullying, and we – company leaders, HR directors, bystanders, targets and bullies themselves – have a role to play in building psychologically safe work spaces.

In Building Psychologically Safe Spaces, Ngao Motsei teaches us how to make sense of workplace bullying. She starts by removing the confusion around what, precisely, constitutes bullying in the workplace – a behaviour that is often difficult to define – before explaining the steps that can be taken to bullyproof your organisation: actions are outlined that are required of leaders, bystanders, targets and bullies. She includes first-hand accounts from both leaders (previously accused of abrasive bullying behaviour) and targets to shed light on how this phenomenon affects all involved.

Ngao’s in-depth work on the subject, along with her personal experiences, has shown her that just as a bully can be reformed, so a target can find healing. This book is a guide to help all parties do just that.

Effective communications are essential for all sport organizations. In this fully revised and updated third edition of his ground-breaking guide to communications in sports, Joe Favorito introduces the skills, knowledge and techniques needed to become a successful communicator. Favorito outlines the history of sports communications, explores the most important professional themes, topics and issues, and highlights exciting opportunities for future development. With a strong emphasis on professional practice and the day-to-day realities of working in sports and entertainment, the book covers all the core functional areas such as: * Digital and social media strategy * Crisis management * Creative writing * The value of audio storytelling * The role of communications in business. This new edition includes more international cases and data, interviews, best practices, and expanded coverage of social media, gaming, eSports and technological developments in communications; discussion of key contemporary issues such as multicultural media relations and 'athletes as brands'; and an emphasis on the importance of strategic planning. No other book offers such a valuable insider's view of the sports communications industry or the importance of PR and media relations in building successful sports organizations. Sports Publicity: A Practical Approach is essential reading for all students working in sport business, marketing or communications, and any PR practitioner looking to improve their professional skills. The author maintains a podcast of updated best practices, The CUSP Show, which is widely available, as well as a blog of best practices at joefavorito.com. Both of these resources make the perfect companion to this book.

* McDonald and Dunbar are the leading author team in this area
* Segmentation and marketing mapping are core areas of the marketing syllabus, and there is much that is new as a result of the new segmentation possibilities from e-marketing and e-business
* The book has a textbook feel, which highlights the diagrams and market maps (key elements of the book)
This is a key book, in a vital area. The Butterworth-Heinemann edition of what was previously published by MacMillian, is a thoroughly revised and updated version.
* Highly developed and well illustrated treatment of a key marketing technique
* Usable by students and executives, for whom the practical, step-by-step approach is designed
* Leading author team in the field

Merging the benefits of two well-known methodolgies, Lean Thinking and Total Productive Maintenance, Lean TPM shows how to secure increased manufacturing efficiency.
Based on their experienc of working with organisations that have successfully achieved outstanding performance, McCarthy and Rich provide the tools and techniques that convert strategic vision into practical reality. Lean TPM accelerates the benefits of continuous improvement activities within any manufacturing environment by challenging wasteful working practices, releasing the potential of the workforce, targeting effectiveness and making processes work as planned.
* Unites world-class manufacturing, Lean Thinking and Total Productive Maintenance (TPM)
* Shows how to achieve zero breakdowns
* Optimises processes to deliver performance and new products efficiently
* Delivers benefit from continuous improvement activities quickly
Lean TPM provides a single change agenda for organisations. It will help to develop robust supply chain relationships and to optimise the value generating process. Supported by an integrated route map and comprehensive benchmark data, this book enables engineers, technicians and managers to explore this potent technique fully.
*Unites the concepts of world-class manufacturing, Lean and TPM.
*Shows how to accelerate the benefits gained from continuous improvement activities.
*Includes an integrated route map for Lean TPM, including benchmark data.

Learn and develop skills involving strategic global marketing decision-making Global Marketing, 8th Edition, by Hollensen continues to be the most up-to-date and comprehensive text of its kind, with cutting-edge case studies and a focus on the impact of new technologies and perspectives on international marketing. For nearly twenty years this title has been the definitive, truly international guide to marketing. During that time, borders have become ever more transient and this book more central to the work of marketers all around the world. Key Features include: A clear part structure, organised around the five main decisions that marketing people in companies face in connection to the global marketing process Numerous pedagogical features such as Exhibits, Key Terms and Questions for Discussion to help you comprehend theory and apply it to the real world End of part and end of chapter case studies to help you understand how the theory relates to real world application New to this edition: The 8th Edition is concentrated around three major themes: 'glocalization', 'internet of everything' and 'social media marketing' Fully updated to cover the latest technologies, trends and practices in global marketing including AI, the shared economy, subscription-based pricing and omni-channel strategies Case studies are updated throughout the book including new chapter cases on Bumble, Jissbon and Waymo This book is ideal for undergraduate and postgraduate students studying international marketing, and for any practitioners who wish to take their global marketing strategies to the next level. Svend Hollensen is Associate Professor of International Marketing at the University of Southern Denmark and has worked as a marketing consultant for several international companies and organizations. As well as this book, he is the author of other Pearson texts, including Marketing Management and Essentials of Global Marketing. Pearson, the world's learning company.

The fast-food worker finds refuge in a bathroom stall to respond to her boyfriend's fifth message in an hour. The human resources manager sees a colleague sending a stream of text messages during a meeting and quickly grabs her mobile to make sure she's also multitasking. These scenarios are common, but unique to the 21st century. Until the early 2000s, workplaces provided most of the computers and portable devices that employees used to perform their jobs and communicate with others. Today, people bring their own mobile devices to work and create new norms for how communication occurs in the workplace. Managers and organizations respond by setting and enforcing new policies that are intended to help them navigate the ever-changing mobile-communication environment. In Negotiating Control: Organizations and Mobile Communication, Keri K. Stephens responds to the struggles of employees, organizations, and even friends and family, as they try to understand new norms for connectedness in the workplace. Drawing on over two decades of her own research and fieldwork, , representing people in over 35 different types of jobs, Stephens claims that though people assume mobile communication is a uniform practice, there are underlying - and often hidden - issues of control and power at play, which shape how people are permitted and expected to use mobiles to communicate while working. The accounts Stephens offers reveal the many ways that these portable tools are actually used across work environments today, integrating information, communication, and data, and connecting people in expected and often conflicting ways.

Many people believe that quitting your job and becoming an entrepreneur is a romantic notion, but being your own boss isn’t just about freedom. Nor is it about the status that comes your way when you innovate the product or service that no one knew, until now, they simply could not live without. And it’s not even about the amazing income you’ll be getting when your start-up hits the big time.

Entrepreneurship is none of these things. It’s about plain hard work which often garners little – if any – reward. It’s about keeping going even when you feel you have no more to give and remaining focused and consistent when all you want to do is walk away. It’s about searching through dustbins for business, leaving no stone unturned. Abed Tau knows this because he has walked the entrepreneurial road many times. Having started a number of businesses – some successful, others not – he knows what it’s like, and what it takes, to be an entrepreneur.

While entrepreneurship may ultimately be richly rewarding, it’s important to know some of the challenges upfront before you set off to chase your dream. In Searching Through Dustbins, Abed shares his experiences with candour and humour, painting an honest picture of the life of an entrepreneur. Essential reading for any would-be or start-up business owner, it’s a vital insight into what to expect and it also provides pragmatic advice for starting or building a business.

Searching Through Dustbins comes from the heart and speaks to the heart. It will inspire and motivate you, while ensuring that your entrepreneurial dreams and aspirations stay on track.

Jacob Kinnard offers an in-depth examination of the complex dynamics of religiously charged places. Focusing on several important shared and contested pilgrimage places-Ground Zero and Devils Tower in the United States, Ayodhya and Bodhgaya in India, Karbala in Iraq-he poses a number of crucial questions. What and who has made these sites important, and why? How are they shared, and how and why are they contested? What is at stake in their contestation? How are the particular identities of place and space established? How are individual and collective identity intertwined with space and place? Challenging long-accepted, clean divisions of the religious world, Kinnard explores specific instances of the vibrant messiness of religious practice, the multivocality of religious objects, the fluid and hybrid dynamics of religious places, and the shifting and tangled identities of religious actors. He contends that sacred space is a constructed idea: places are not sacred in and of themselves, but are sacred because we make them sacred. As such, they are in perpetual motion, transforming themselves from moment to moment and generation to generation. Places in Motion moves comfortably across and between a variety of historical and cultural settings as well as academic disciplines, providing a deft and sensitive approach to the topic of sacred places, with awareness of political, economic, and social realities as these exist in relation to questions of identity. It is a lively and much needed critical advance in analytical reflections on sacred space and pilgrimage.

The definitive practical guide to choosing the optimum manufacturing process, written for students and engineers.
Process Selection provides engineers with the essential technological and economic data to guide the selection of manufacturing processes. This fully revised second edition covers a wide range of important manufacturing processes and will ensure design decisions are made to achieve optimal cost and quality objectives.
Expanded and updated to include contemporary manufacturing, fabrication and assembly technologies, the book puts process selection and costing into the context of modern product development and manufacturing, based on parameters such as materials requirements, design considerations, quality and economic factors. Key features of the book include: manufacturing process information maps (PRIMAs) provide detailed information on the characteristics and capabilities of 65 processes and their variants in a standard format; process capability charts detailing the processing tolerance ranges for key material types; strategies to facilitate process selection; detailed methods for estimating costs, both at the component and assemby level.
The approach enables an engineer to understand the consequences of design decisions on the technological and economic aspects of component manufacturing, fabrication and assembly.
This comprehensive book provides both a definitive guide to the subject for students and an invaluable source of reference for practising engineers.
* manufacturing process information maps (PRIMAs) provide detailed information on the characteristics and capabilities of 65 processes in a standard format
* process capability charts detail the processing tolerance ranges for key material types
* detailed methods for estimating costs, both at the component and assembly level

An initial public offering (IPO) is one of the most significant events in corporate life. It follows months, even years of preparation. During the boom years of the late 1990s bull market, IPOs of growth companies captured the imagination and pocketbooks of investors like never before.
This book goes behind the scenes to examine the process of an offering from the decision to go public to the procedures of a subsequent equity offering. The book is written from the perspective of an experienced investment banker describing the hows and whys of IPOs and subsequent equity issues.
Each aspect of an IPO is illustrated with plenty of international examples pitched alongside relevant academic research to offer a combination of theoretical rigour and practical application.
Topics covered are:
- the decision to go public
- legal and regulatory aspects of an offering; marketing and research
- valuation and pricing
- allocations of shares to investors
- examination of fees and commissions
* Global perpective: UK, European and US practices, regulations and examples, and case studies
* First hand experience written by an IPO trader with academic rigour
* Includes the changes in the market that resulted from 1998-2000 equity boom

This title was first published in 2001. Synopsis: The Essentials of Project Management is a primer assembled from Dennis Lock's comprehensive book, Project Management. It provides a concise, straightforward account of the principles and techniques of project management designed to meet the needs of the non-specialist. This second edition reflects the changes made for the seventh edition of Project Management. The ideal introduction for anyone responsible for managing projects, as well as students.

A practical, enjoyable and proven manual for leading transformational change - by the award-winning author of No Bullsh*t Leadership.

Drawing on an international career of leading successful change programmes, Chris Hirst cuts through the bullsh*t to reveal uncomplicated strategies for transformation - no matter the size of your organisation or the nature of the challenge. Leading change is about:

• Being honest and clear
• Building teams full of thriving people
• Finding your point of maximum impact

Most importantly, it's about taking action - and this book will show you how.

African leadership is in crisis. The legacy of colonialism has prevailed, while novel challenges such as the pandemic and its aftermath, substantial developmental setbacks, the scourge of corruption and troughs in growth have challenged the ‘Africa Rising’ narrative that once dominated. In a deeply fragmented and uncertain world, one might ask, what is the source of inspiration for leadership?

As leaders are faced with the seemingly insurmountable task of rebuilding Africa’s economies, structures and systems, there is an argument to be made that leadership approaches should be uniquely and distinctly African.

Letlhokwa George Mpedi draws inspiration from African culture and African approaches to challenge the prevailing systems. By exploring selected proverbs and sayings, Letlhokwa identifies the tenets of successful and effective leadership. Traversing the ages, sourcing from indigenous practices, drawing from different regions and exploring diverse cultures on the continent, he finds common threads to rethink the practice of leadership.

From the Baobab to the Mosquito emphasises the value of collaboration and collective decision-making, reflecting the communal values that are at the heart of many African cultures. It offers a powerful reminder that leadership is not just about individual achievement, but about building strong relationships, fostering a sense of community, and making a positive difference in the lives of others.

Through this collection of African concepts in a contemporary context, Letlhokwa George Mpedi sounds the call for authentic African leaders.

Cost and Management Accounting is a comprehensive resource intended for courses which cover the fundamentals of this subject.

The content is aligned to the latest curriculum of the major management accounting professional bodies, and deals with the basic concepts and techniques for the identification and control of costs, as well as general cost management. Cost and Management Accounting has a strong southern African perspective and covers current issues on each topic.

Key Features/ Benefits:

• Contextualises the South African experience
• Offers the latest developments in management accounting
• Extensive support materials include solutions to exercises, PowerPoint slides, and additional questions and answers.
• Written using accessible language and engaging formats.
• Case studies, theory review questions, test-yourself questions, and detailed end-of-chapter exercises to encourage self-study.

'Financial Performance' presents the foundation concepts underlying the Senior Executive Programmes the Authors have taught together and separately over the last 15 years in Europe, Asia and North America.
These programmes include
The Oxford Advanced Management Programme
The Oxford Senior Executive Finance Programme
The INSEAD Advanced Management Programme
The IMI, Geneva, Advanced Management Programme
The Harvard Advanced Management Programme
The Oxford International Executive Programme, Singapore
The IMI International Finance Programme, Singapore
The book is intended as a reference manual as well as a textbook and will be of value to anyone with an interest in financial performance - particularly senior executives.

The developments in modern finance over the last two decades have considerable implications for the way senior executives think about the finance discipline. It is no longer enough to have a rudimentary knowledge of basic finance and a heavy reliance on financial specialists.
CEOs of course need excellent financial professionals - however they need to go beyond this and provide strategic leadership. This requires a conceptual framework for dealing with financial matters. This book provides a description of the underlying ideas and will be of value to anyone with an interest in financial performance - particularly senior executives.

This book revolves around the concept of value and it is organised into two parts.
Part IPerformance Measurement
Consists of three chapters, all of which focus on the real and fairly complex set of financial statements of DaimlerChrysler AG.
The first two chapters provide a detailed guided tour of the financial statements which deconstruct the complexity and then reconstruct the financials to provide a clearer base for analysis. These chapters have been arranged to deal with each line item of financial statements which have been highlighted in such a way to allow the reader to treat the materials as a reference as well as a sequential read.
Chapter three presents a framework for evaluating financial health and introduces a cash flow based model for understanding the short and medium term constraints on a firm's growth. This exposition revolves around the concept of sustainable growth.
Part 2Valuation
In the second part of the book chapter 4 introduces the cost of capital concept followed by chapter 5 which provides a general source of reference for valuation and a variety of difference applications.Chapter 6 concludes the book with a review of concept of shareholder value from a European perspective.

Rory Knight MA(Oxon), MCom, PhD, CA
Dean (Emeritus), Templeton College, University of Oxford
For the last five years Rory has been Dean of Templeton College, the University of Oxford's business college. During this time he led the Oxford Advanced Management Programme and he created the Oxford Senior Executive Finance Programme. He has considerable experience in business and management development. He is actively involved in briefing the senior executives of leading companies on issues in Finance and Strategy.
Prior to coming to Oxford Dr Knight was the deputy director of a foundation within the Swiss National Bank (SNB) and previously a Professor in Finance at IMI, Geneva & IMD, Lausanne.

Marc Bertoneche MA, MBA, DBA, Phd
Visiting Professor, Harvard Business School
Marc is a Professor in Business Administration at the University of Bordeaux and has been on the faculty at INSEAD, the European Institute of Business Administration in Fontainebleau France for more than twenty years. His areas of interest include corporate and financial strategy, mergers and acquisitions, venture capital, financial markets, corporate ownership and governance, risk management and international finance. He is currently visiting professor at the Harvard Business School.
Marc and Rory have worked as a team for over fifteen years in teaching senior executives and academic research.

Cutting edge techniques in financial management and corporate financial strategy.
How to maximize shareholder value.
Based upon the advanced management programmes at Oxford and INSEAD.

Who and what are supercommunicators? They're the people who can steer a conversation to a successful conclusion. They are able to talk about difficult topics without giving offence. They know how to make others feel at ease and share what they think. They're brilliant facilitators and decision-guiders. How do they do it?

In this groundbreaking new book, Charles Duhigg unravels the secrets of the supercommunicators to reveal the art – and the science – of successful communication. He unpicks the different types of everyday conversation and pinpoints why some go smoothly while others swiftly fall apart. He reveals the conversational questions and gambits that bring people together. And he shows how even the most tricky of encounters can be turned around. In the process, he shows why a CIA operative was able to win over a reluctant spy, how a member of a jury got his fellow jurors to view an open-and-shut case differently, and what a doctor found they needed to do to engage with a vaccine sceptic.

Above all, he reveals the techniques we can all master to successfully connect with others, however tricky the circumstances. Packed with fascinating case studies and drawing on cutting-edge research, this book will change the way you think about what you say, and how you say it.

There’s something sucking the life out of audiences everywhere, transforming them from the very people who can change your business into the disengaged masses. It’s called The Boredom … and your job is to slay it!

Whether you’re a seasoned public speaker, or getting ready for your first company presentation, this candid and practical guide by renowned global speaker and presentation coach Richard Mulholland will give you key insights into:

• Grabbing and keeping an audience’s attention
• Structuring talks that command fees and change companies
• Dispelling the myths around public speaking that are getting in the way of that standing ovation
• Speaking like a true leader

It’s time to fight back. It’s time to save the world ... one bored audience at a time.

Highly practical and engaging, Sports Marketing equips students with the skills, techniques and tools they need to be successful marketers in any sporting environment. The book combines scholarly theory with the perspectives of those who have been involved actively in the sports business. A wide range of examples from all levels of sports from around the world, as well as insider expert insights help tie what they learn strongly to practice, and assures them that the theory is relevant. New material includes: Expanded coverage of marketing analytics and the use of market-driven tactics showing students how to strengthen customer relationships and maximize profits More material on licensing and merchandising, so students understand how to exploit brand leveraging opportunities Greater attention to the impact of new technologies on customer relationships, such as social media, content marketing, ticketing strategies, and e-sports, ensuring students are exposed to the latest advancements in marketing for sports Introduction to idea generation and creative thinking processes, helping students develop the skills to drive innovation and create value through new marketing campaigns A stronger global focus throughout the book, including several new cases from outside the US, as well as coverage of international sporting organizations, such as FIFA and the ever popular English Premier League Alongside the popular 'You Make the Call' sections that encourage students to consider multiple perspectives on an issue and stimulate lively classroom discussion, chapter summaries, review questions, and a glossary further support learning. Sports Marketing will give students of sports marketing and sports management classes a firm grasp on the ins and outs of working in sport.

Devising optimal strategy for maintaining industrial plant can be a difficult task of daunting complexity. This book aims to provide the plant engineer with a comprehensive and systematic approach, a framework of guidelines, for tackling this problem, i.e. for deciding maintenance objectives, formulating equipment life plans and plant maintenance schedules, designing the maintenance organisation and setting up appropriate systems of documentation and control.
The author, Anthony Kelly, an experienced international consultant and lecturer on this subject, calls his approach BUSINESS-CENTRED MAINTENANCE (BCM) because it springs from, and is driven by, the identification of business objectives, which are then translated into maintenance objectives and which underpin the maintenance strategy formulation. For the first time maintenance management is analysed from the perspective of the whole company and thus makes sense not only technologically but also in economic and business terms.
Complete guide to maintenance from a whole-company perspective
Best-selling and world-renowned author
Complementary to RCM (Moubray) & TPM (Wilmott)

Water is becoming an increasingly scarce commodity in many parts of the world. Population growth plus a growing appetite for larger quantities of cheap water quality as a result of urban, industrial, and agricultural pollution coupled with increasing environmental demands have further reduced usable suppliers. This book brings together thirty of the best economic articles addressing water scarcity issues within the US and Mexico. By touching on a number of different issues, this volume clearly articulates the need for improving existing institutional arrangements as well as for developing new arrangements to address growing water scarcity problems.

Managing Banking Relationships is the first publication to look at the principles and practice governing relationships between businesses and their bankers. This book examines the services provided by banks to their corporate clients, and looks at the establishment, maintenance, review and, if necessary, termination of the resulting relationships.
Managing Banking Relationships shows how to build and maintain effective modern banking relationships which are based on flexability, mutual interest and trust. It presents the key aspects to good relationships that are profitable to both sides and also illustrates how to select a bank and review the subsequent relationship.
With contributions from leading figures from the banking and corporate treasury community this book is invaluable to corporate treasurers, finance directors, bankers and the financial advisory community.

Discover what makes a marketing campaign successful in this rapidly developing region through the Arab edition of this widely acclaimed textbook. Kotler and Armstrong's hugely successful approach has been adapted specifically for the Arab world, using Arab-world business examples, case studies and statistics as well as cultural and demographic insights. Emphasis is placed on making marketing ideas and concepts come alive by encouraging readers to apply established marketing principles to real companies in real situations.