Identifying and understanding safety hazards form the pivot of all safety management theory and practice. This book, the first to clarify the true nature and characteristics of real safety hazards and the origins of safety risk, will assist safety practitioners to better understand safety risk assessment, safety management and safety auditing. This book is essential for everyone involved in the world of safety, whether medicine, hygiene, ergonomics, engineering, safety management and more.

Employee engagement is at the forefront of business agendas as it facilitates organisational performance. Engaged employees result in delighted customers, which in turn contribute to improved financial results.

The book address the following issues:

• What is “employee engagement” – different levels i.e. organisational, department/team, individual?
• Why is employee engagement important?
• Measuring employee engagement; the different instruments available; the different national and international approaches in measuring employee engagement; why is it important to account for context in measuring?
• High level overview of the Nienaber and Martins employee engagement framework and measurement instrument (including trust)
• The current state of employee engagement in SA
• Engagement and related human resource concepts/constructs (eg. organisational culture, commitment, citizen behaviour).

New results require new ways of acting. New ways of acting require new ways of looking at things … It’s called ‘reframing’, and it’s one of the most effective things humans ever do. Over the past decades, there have been amazing breakthroughs in behavioural economics. What if you could gather all the best ones in one place? An entire book packed full of ‘smart-cuts’…?

Steve Jobs once made an interesting point: ‘Animals in the wild may be more energy-efficient than humans. But put a guy on a bike, and he blows past all of them.’ That’s because technology is ‘like a bicycle for the mind.’
Turns out, the landscape is littered with bicycles. Adopt the principles and you can do almost everything faster and better. Here you will find direct answers to questions like: ‘How do you get the most out of your brain?’, What’s the best way to structure a team?’ or even, ‘How can our business be ten times cheaper or ten times faster than an industry giant?’
 
These insights are gamechangers. They come from trusted sources and work in the real world. Here is a condensation of the best brilliant breakthroughs across a range of spheres, in one easy guide. Whether you are chasing personal goals, leading teams, persuading others or are merely interested in clever ways of living the human experience, you will pick up dozens of ingenious accelerators within the pages of  Wicked Smart.

"A force of nature! Alexandria Procter will go far." - Bruce Whitfield

At 25 years old, Alexandria Procter became one of South Africa's youngest tech startup wunderkinds.

As an undergrad student at UCT, Alexandria came up with the idea for DigsConnect, similar to an Airbnb for students. Deeply affected by the violent student protests which swept university campuses in 2016, Alexandria created a website in 2018 that would address the tumultuous student housing crisis. In 2019 DisConnect disrupted the local tech terrain by raising R12 million in its first seed fundraising round, one of the largest in South Africa ever. DigsConnect has subsequently transformed from being a local student accommodation startup to catapulting into the global fourth industrial revolution.

Born in a small town in the Eastern Cape at the same time as South Africa's democracy, Alexandria's school career was characterised by defiance, rebellion and Friday afternoon detentions. Never one to toe the line, Alexandria dared to shoot for the stars.

While Upstart is a deeply personal memoir, it also offers priceless business insights and advice around startups and new tech, especially for the burgeoning African tech startup ecosystem. A unique and inspiring story.

"This girl is going places and whatever she does in her life is going to be brilliant!" - Luke Nolan, founder of Student.com

'An invaluable resource for making sense of the world, making good decisions, and placing smart bets. A fast-paced and fun read jam-packed with useful information on every page.' Annie Duke, author of Thinking in Bets ________________ Turn yourself into a superthinker and make the right decisions every time. You want to make better decisions. You want to be right more of the time professionally and personally. However, being more right consistently is a hard problem because the world is such a complex, evolving place. How do you navigate this complexity? Mental models are decision-making tools that guide our perception of the world and our behaviour in it. They help us understand life, make decisions and solve problems. The best models help us make intelligent investments, develop ground-breaking technologies and even travel to outer space. - Note your frame of reference before debating someone with different political views. If you understand how your perspective contrasts with someone else's you can prevent the conversation from getting hostile. - Apply the sunk cost fallacy to the end of a doomed project. Just because you've put a lot of hours into it doesn't mean that you have to keep going. - Before blaming someone, consider Hanlon's Razor, 'Never attribute to malice that which is adequately explained by carelessness'. - Try to solve mysteries with Occam's Razor, 'Among competing hypotheses, the one with the fewest assumptions should be selected'. When you hear hoof beats, think of horses not zebras. Building on our knowledge of well-known models such as the Bandwagon Effect or Paradigm Shift and introducing us to the lesser known like the Eisenhower Matrix or the Boiling Frog Symbol, this indispensable book distils the most effective mental models into a single, digestible volume. It will make even the most complex models accessible and engaging to enable you to make better, more informed decisions in every part of your life. ________________ 'Internalizing these mental models will help you understand the world around you. Once you can spot them, you can change your own behavior to avoid common traps, adjust how you interact with people to get better results, and maybe even articulate new mental models of the world that have yet to be discovered.' Brian Armstrong, co-founder and CEO, Coinbase 'You can't really know anything if you just remember isolated facts. If the facts don't hang together on a latticework of theory, you don't have them in a usable form. You've got to have models in your head.' Charlie Munger, vice chairman, Berkshire Hathaway

Includes personal anecdotes, case examples, and vignettes with short, concise chapters making this book easy reading for the busy executive.

At this critical junction in the history of humankind, leaders that are proficient in magical thinking aren’t going to solve our problems. Creating alternative realities is not the answer. We need a very different kind of leadership―leaders who can resist the calls of regression and whose outlook is firmly based in reality. We need leaders who analyze and draw conclusions from, or use their own experiences as a development tool, face their strengths and weaknesses, and critique their own experiences in order to build new understandings.

In this very personal and entertaining book, Manfred Kets de Vries, one of the “gurus” in the field of leadership studies offers his thoughts on leadership and life, reflections written for executives and the people who deal with them. As a psychoanalyst and leadership professor let loose in the world of renowned global organizations―as a passionate educator and scholar, or just a human being at the receiving end of heart-rending emails―he examines the pitfalls of leadership and the challenges for the professionals who work with senior executives in today’s AI-focused world.

He points out why leaders can derail, and what steps they can take to prevent this from happening. Ultimately, this book encourages you to “Know yourself,” but makes no bones about the challenge it represents. Understanding our “inner theatre” will always be an uphill struggle. Kets de Vries points out why deep dives into our inner world are always fraught with many anxieties.

Included in the many subjects covered by the author are the loneliness of command, the management of disappointment, the destructive role of greed, the impact of stubbornness, the role of storytelling, the importance of wellness, and the role of corporate culture. In addition, the book addresses the important topic of how to create great teams and best places to work. Furthermore, the book touches on endings– the ending of our career and the growing realization of the inevitable ending of our life. As time grows short, Kets de Vries emphasizes that we have no time to lose in dealing with our anxieties, regrets, and the things we spend much of our life determined not to see.

Taking a deep dive into self-knowledge requires courage and support, and he is here to guide you through it.

So you’ve come up with a winning idea for a product to sell online. What now? How do you turn your idea into a successful e-commerce business?

Selling Products Online is the book for you. Brought to you by Heavy Chef and Payfast, this guide gives you everything you need to start an e-commerce business in 10 practical steps – and you don’t have to be an expert on websites, advertising or logistics to get going.

It is designed to support you on every step of your e-commerce journey and will show you how to:

• Find your customers.
• Set up your e-commerce store.
• Take online payments.
• Sell on existing platforms.
• Attract more customers.
• Fulfil online orders.
• Manage stock.
• Serve your customers.
• Make a profit.
• Build your team.

Heavy Chef sat down with some of South Africa’s pre-eminent entrepreneurs to fill these pages with real, practical advice from experts who’ve beaten their own paths to success in e-commerce. You’ll hear from the brains behind some of South Africa’s most-loved brands, including Faithful to Nature, Payfast, SnapScan, Yuppiechef, and many more. They’ll answer all your questions about selling products online in concise “bites” – as if you’re sitting down to coffee with them.

Go on. Tuck in

Make sales! Build loyalty! Boost yoru career!

A must-have guide for all customer facing staff.

Mervyn King has transformed the global business landscape. King advocated reporting on society and the environment, not only on profit. His legacy transcends borders and continues to guide companies worldwide. His journey was enriched by his experience as a commercial lawyer; by his work as an advocate and a judge; and by his stellar career as a businessman, chair and director of many organisations.

DAVID WILLIAMS recounts his story.

It's time to leapfrog the only hurdle between you and a million-dollar company.

More people than ever want to be their own boss, but venturing forward with your own business can be hugely intimidating. Are you investing effort in ideas that have no basis in customer demand? Are you shying away from even considering starting your own business? Noah Kagan knew this feeling all too well, but has since discovered how to banish the one simple thing holding aspiring entrepreneurs back, to become a 7-figure founder.

MILLION DOLLAR WEEKEND offers an into-the-deep-end process for overcoming fear and perfectionism and making the business of your dreams a reality. Step-by-step, Noah shows what it takes to oust fear and build the "ask muscle", and shares practical advice that every entrepreneur needs to master. By demystifying what it takes to start a business, turning risk into realistic action and fear into fun, this is the beginning of your journey to successful entrepreneurship.

And the best part? You can kickstart this process in a weekend.

Simplicity is Apple’s competitive advantage. It Just Works shows you how to make it yours.

What is the secret ingredient in every billion-dollar product, from the iPhone to ChatGPT to Lego? Simplicity. Humans love simplicity; it’s a hard-wired obsession. Apple has built one of the world's most valuable companies on this single principle. But Apple’s dedication to simplicity goes deeper than the products billions of us use every day. Simplicity is at the heart of all the ways Apple wins.

In It Just Works, Apple veteran Neil West explores the principles of simplicity behind Apple's success to offer a clear, actionable guide for leaders, entrepreneurs and anyone ready to make a bigger impact in work and in life.

This book will show you how to:

• Build effective solutions from the ground up
• Make work simpler for you and your colleagues
• Remove friction from products, processes and decisions
• Solve problems that your customers don't even know they have
• Communicate simply, persuasively and quickly
• Stay focused and drive change

Based on decades of experience at the cutting edge of innovation, West delivers a set of simplification methods you can apply immediately – without permission or additional resources – to transform your output and your results.

For one-semester, undergraduate and graduate level courses in Organizational Behavior. Unique and current insight on the everyday processes and phenomena of OB. Behavior in Organizations shows students the real world of OB through its blend of cutting-edge research and practical applications. This text then challenges students to take theory one step further by having them put the concepts into action. The many changes in the tenth edition reflect the authors' never-ending mission to present a balance between knowledge and application, while including coverage on the latest advances in the field.

Nolitha Fakude grew up as a shopkeeper’s daughter in the Eastern Cape, studied at the University of FortHare and then entered the workplace in 1990 as a graduate trainee at Woolworths. Subsequently, she has worked in very senior positions at some major blue-chip companies, including Woolworths, Nedbank and Sasol. She was also managing director and then president of the Black Management Forum (BMF).

Over a career spanning 29 years, Nolitha spearheaded programmes that ensure the development of women and marginalised communities in the workplace and society. A passionate advocate for diversity and inclusion, she has earned a well-deserved reputation as a corporate activist.

Nolitha is held in high regard within business circles and serves on numerous boards including the JSE Limited, Anglo American plc and Afrox Limited. Although Boardroom Dancing is her personal journey, it is also a lesson for South Africans committed to the transformation of boardrooms and the economy, and for women looking for role models as they climb corporate ladders and become thought-leaders

Nolitha Fakude was born in Cenyu a small village in the Eastern Cape outside Stutterheim and worked her way up from the shopfloor as a Graduate Trainee at Woolworths to become one of South Africa’s most respected and successful black business women. Nolitha is a humble leader who is widely respected as a pioneer who was at the forefront of transformation strategy, both within the companies she worked for and as a leader at the Black Management Forum where she worked with business, government and unions to drive change in South Africa.

Business-to-Business Marketing is the first B2B marketing book in South Africa written by local academics. Its content therefore includes material to which South African students of B2B marketing can relate more easily. This book is about businesses marketing their products and services to other businesses and covers concepts related to this environment. It gives valuable insights into business-to-business marketing management, as well as analysing B2B buying practices, supply chain management, the selection of business customers and the development of a B2B marketing strategy. It provides readers with an understanding of what B2B marketing is and how it differs from business-to-consumer (B2C) marketing. The book has a strong theoretical basis, while also exploring many case studies from a South African perspective.

Start with Yourself is a game-changing, no-BS guide for anyone seeking meaningful success on their own terms. It’s an essential framework that will give you the tools and mindset to unlock your full potential in life and business―straight from a woman who defied all the odds to become a serial entrepreneur, cofounder of culture-defining global businesses, a non-profit champion and host of the Aspire with Emma Grede podcast. All while raising a family of four children.

Based on the factors of her early life―she’s the child of a working-class single mother who grew up in a rough neighborhood in East London and dropped out of high school―you’d never guess that Emma Grede would go on to become one of America’s richest self-made women.

This makes Grede singular and unique, but she’s convinced you can do it too: Start with Yourself is a blueprint to her mindset and how she thinks about business and life, structured in easy takeaways, so you can immediately apply her philosophy to what you’re trying to build and create.

Among her most blazing insights, Grede identifies what she calls “Old Thoughts”: stale thinking, outdated ideas; set-in-stone rules ingrained into the culture about work life balance, the crassness of money and the unseemliness of ambition―which aren’t actually rules at all. They’re biases, Grede insists, system errors, and we must strike them from our minds in order to create a greater sense of control, even mastery, over our day-to-day and long-range goals.

Ultimately, this is a book for everyone tired of feeling like a bystander or passenger in their own life. Grede offers tangible and applicable-right-now solutions to create a mindset, an overall system of thought to manage emotions, clarify ideas, and illuminate the right next step―while always staying positive.

Surviving isn't enough: this is how you can thrive.

Over the past 15 years, anti-racist psychologist Guilaine Kinouani has contributed writing and run workshops on how racism affects both physical and mental health. Based on her findings, she has devised tried and tested psychological strategies. Her mission is to help thousands to find peace with this book.

Living While Black gives voice to the diverse experiences of Black people around the world and uses case studies and exclusive research to offer expert guidance on how to: set boundaries and process microaggressions; protect children from racism; navigate the dating world; identify and celebrate the wins.

Kinouani empowers Black readers to adopt self-care routines that improve day-to-day wellness to help them thrive not just survive and find hope - or even joy - in the face of adversity. This is also a vital resource for allies who wish to understand the impact of racism and how they can help.

So you’ve started a business and now you’re ready to stand out from the crowd, connect with the right customers and grow. How do you do that? Hint: you’re holding all the answers.

Sandwiched between giant brands and cheap-as-chips imports, it’s easy for a small-business owner to feel invisible. Storytelling For Small Businesses is a practical guide filled with step-by-step strategies and templates to harness the power of storytelling and capture people’s attention. There’s no need to be an award-winning writer, either – we’ll help you to:

• Understand why business stories are vital.
• Craft a compelling story.
• Tell your story as the founder.
• Build a recognisable brand.
• Market using stories.
• Bring a team into your story.
• Understand your financial story.
• Use storytelling to operate efficiently.
• Navigate change with stories.
• Measure your success.

Land is one of the most emotive and symbolically powerful issues in Africa. In rural contexts, the collision of history, class, race, gender, time and space has made meaningful efforts to overcome economic inequality complex. In South Africa, the end of slavery and its subsequent creation of ‘buffer communities’ for military purposes in the 1850s all collided with the stalled emergence of a relatively self-sufficient Black peasantry. The dismantling of this Black agrarian class in the twentieth century involved the incubation of white producers and their favourable positioning within product markets. In a programme of statecraft, that explains our country’s prevalent inequality and widespread economic inactivity.

‘New’ Settler or ‘Old’ Tenant? explores how this past continues to shape the present. Using a rich body of archival, news, census, legal and primary sources spanning almost two centuries, the book traces the construction and reproduction of racial hierarchies in land, labour and product markets. Across the rural Eastern Cape – from the lands between the Fish and Keiskamma rivers moving further north towards Kat River Valley, Sada (Whittlesea) and the Glen Grey area – this journey reveals the origin stories of enduring rural economic conflicts and the heavy and tormenting legacy these struggles impose on the present.

From the agrarian reforms of the 1830s, designed to secure labour after the end of slavery, to the failed Ciskeian experiments to ‘remake’ a Black commercial agrarian class as a ‘buffer community’, and the mass resettlement of people into marginal lands, this book follows the long arc of history. To find multi-generation stories of change. At its heart are labour tenants, so-called ‘squatters’ and ‘relocated’ families – historical actors in an over century-long struggle over land and livelihoods. In the democratic era, these communities, once marginalised and displaced, now stand as landholders (or tenants?) and citizens. Who await different futures on the land. In this life. Before heaven. <>P> Ayabonga Cawe challenges us to reckon with how the deep and enduring economic insecurity of rural life in South Africa undermines attempts at redress and the promise of overcoming agrarian duality and inequality.

Retail Management in Southern Africa is a comprehensive and practical guide designed to equip students, educators, and professionals with the essential knowledge and skills to navigate the fast-changing retail landscape. Covering key topics such as consumer behavior, digital transformation, strategic retail planning, pricing, merchandising, and customer service, this book provides local and global insights tailored to the unique challenges and opportunities in the Southern African retail environment.

With real-world case studies, industry insights, and applied learning exercises, this book bridges the gap between theory and practice, making it an essential resource for students pursuing retail and business management qualifications, industry professionals, and entrepreneurs looking to excel in retail.

Key Features:

• South African and global retail insights for practical application
• Case studies from leading retail businesses in the region
• Strategic planning tools to help retailers adapt to changing markets
• Engaging learning materials including review questions and real-world scenarios

Labour Relations: A Southern African Perspective is the ninth edition of a landmark text first published in 1989 under the title Industrial Relations in South Africa. Over more than three decades it has become the standard reference for understanding how employment relationships are shaped by South Africa’s social, political and economic context.

This edition has been substantially restructured into clearly defined parts to create a logical flow from fundamentals to practice. It introduces the core concepts of labour and employment relations, the South African labour market and the legislative framework, before moving on to labour relations contexts such as worker representation, workplace democracy and participation. The final part deals with key subprocesses, including dismissals and terminations, collective bargaining, industrial action and dispute resolution, and concludes with a comparative chapter on employment relations in SADC countries, giving readers a valuable cross-border perspective.

Content has been fully updated to reflect current South African statutes, policy debates and labour market trends, with simplified tables and lists to clarify complex theories and concepts. Case reviews and examples illustrate how legislation is applied in practice, while suggested questions and tasks at the end of each chapter support teaching, learning and assessment. Written by an experienced team of labour relations specialists from leading South African universities, Labour Relations: A Southern African Perspective, 9th edition is an indispensable text for students, academics and practitioners working in labour relations, human resource management and related fields.

In the stillness of the African bush, leadership reveals itself in its most primal form. Here, where the survival of each species depends on discipline, instinct, coordination, and trust, its lessons arise from the most unexpected sources.

For Letlhokwa George Mpedi, a journey through South Africa’s Kruger National Park transformed from merely a game drive to a masterclass in leadership. Observing the intricate dynamics of animal behaviour, Letlhokwa began to trace compelling parallels between the natural order and human systems of power. Through this lens, this book explores how nature’s codes can inform leadership dynamics.

Drawing from a distinctly African approach to leadership, which emphasises community and interdependence, From Predator to Prey explores the unwritten rule of law that governs the wild and its applications for humanity. From the silent cooperation of lionesses on a hunt to the matriarchal approach of elephants, and even the territorial instincts of wild dogs, this book offers a vivid and thought-provoking perspective on how nature’s instincts can inform our understanding of leadership dynamics.

As Letlhokwa tracks and interprets the behaviours and strategies of various species, he challenges conventional ideas of leadership based solely on top-down control. Through this observation, he invites a critical rethinking of conventional leadership paradigms. In place of rigid hierarchies, he presents a model that values the very tenets of ubuntu leadership as he offers a compelling argument for leadership rooted in nature’s enduring logic.

Many entrepreneurs starting up their own business have a great idea but they fail because they haven’t spent enough time planning how to carry it out. In this book, a team of successful entrepreneurs, business advisors and subject specialists lay out the process of planning and starting your own enterprise, introducing you to the world of entrepreneurship and advising how to grow a business.

Drawing on their personal experiences in the different phases of start-up and establishing their businesses they add valuable hands-on information.

Entrepreneurship – An African Perspective is a theoretical as well as practical guide to how to develop business ideas to establish a successful enterprise.

No business exists in a vacuum – it is impacted on by a constantly evolving world, which presents new challenges and opportunities every day. To cope with these, a business should be proactive and adaptive, not just at an operational level, but at a functional and strategic level as well. Business Management: A Contemporary Approach focuses specifically on the functions of the business organisation and how to respond to changes in the micro-, and macro-environment, and in the market.

An introduction to the field of business management orients the reader, followed by general management principles applicable to any business manager. The book goes on to cover the various functions of the business organisation: financial management; credit management; information management; public relations; operations management; marketing management; human resource management; and purchasing management in supply chain management. It also covers contemporary issues like corporate citizenship and trends and changes in internationalisation.

This book will equip readers with a general understanding of the divergent internal functions of the business organisation and the interrelationships between and among these functions. The readers will also be equipped with the necessary competencies (knowledge, skills and values) to perform the tasks and roles of a manager in any functional area of a business. At the end of each chapter, there are questions for self-assessment. By answering these questions, you will get an idea of whether you have mastered the chapters.

Every now and then a book comes along that is both timely and remarkable, that integrates all aspects of life; from recognising one’s roots, developing a moral grounding, building from strong family foundations to follow a chosen path to reach one’s goals, and remaining humble when it all comes to pass.

Time and Chance is an account, in a variety of contrasting images, voices and experiences gained from travelling the world in pursuit of business, where LAZARUS ZIM, industrious Broad-Based Black Economic Empowerment (B-BBEE) enthusiast, recounts his journey to become one of South Africa’s business leaders, with several firsts, while navigating the political minefield – disclosing descriptions of behind-the-scenes intrigue and conspiracy – and his interactions with Heads of State in South Africa and around the globe.

The recounting of Zim’s extraordinary rise to success oscillates between hope, faith, ethics, and diligence as he lays bare his successes and failures, and the organic wisdom, knowledge, and wit that have framed his business acumen and moral grounding.

It is a poignant reminder of a black child’s quest to fulfil his purpose in which the writer dares everyone to dream, even in the face of hopelessness.

Amidst a backdrop of political unrest and voter disillusionment, South Africa finds itself at a crossroads, challenging its resiliency like never before. Bruce Whitfield, leveraging his deep connection with the nation's most innovative minds, presents The One Thing: Small Ideas, Big Outcomes, A Brighter Future for South Africa. This book is a clarion call for focused action, inspired by the wisdom that when everything is a priority, nothing truly is.

Through exclusive insights from business leaders to pioneers in various fields, Whitfield orchestrates a compelling narrative on the transformative power of single, impactful ideas.

'The One Thing' is not just a book; it's a blueprint for individual and collective commitment to propelling South Africa towards a brighter, more potent future.