Whilst enterprise technology departments have been steadily building their information and knowledge management portfolios, the Internet has generated new sets of tools and capabilities which provide opportunities and challenges for improving and enriching knowledge work. This book fills the gap between strategy and technology by focussing upon the functional capabilities of Web 2.0 in corporate environments and matching these to specific types of information requirement and behaviour. It takes a resource based view of the firm: why and how can the knowledge capabilities and information assets of organisations be better leveraged using Web 2.0 tools?
Identifying the underlying benefits requires the use of frameworks beyond profitability and cost control. Some of these perspectives are not in the usual business vocabulary, but when applied, demonstrate the role that can be played by Web 2.0, how to manage towards these and how to assess success. Transactive memory systems, social uncertainty, identity theory, network dynamics, complexity theory, organisational memory and the demographics of inter- generational change are not part of normal business parlance but can be used to clarify Web 2.0 application and potentiality.
Written by a well-respected practitioner and academicDraws on the author s practical experience as a technology developer, designer, senior manager and researcherProvides approaches to understanding and tackling real-world problems"

Business ethics raises many important philosophical issues. A first set of issues concerns the methodology of business ethics. What is the role of ethical theory in business ethics? To what extent, if at all, can thinking in business ethics be enhanced by philosophy, so as to provide real moral guidance? Another set of issues involves questions regarding markets, capitalism, and economic justice. There are related concerns about the nature of business organizations and the responsibilities they have to their members, owners, and society.
The Oxford Handbook of Business Ethics is a comprehensive treatment of the field of business ethics as seen from a philosophical approach. The volume consists of 24 essays that survey the field of business ethics in a broad and accessible manner, covering all major topics about the relationship between ethical theory and business ethics. The chapters are written by accomplished philosophers who offer a systematic interpretation of their topics and discuss various moral controversies and dilemmas that plague business relationships and government-business relationships. Readers are thus presented with the major views that define the topic of the essay with critical discussions of those views, as well as topical bibliographies that identify key works in the field. In addition to philosophers who work in this area, the volume will be of interest to those in business and society seeking an up-to-date resource on this vital field.
"This book is intended to provide an overview of the state of the field of philosophical business ethics. And Brenkert and Beauchamp are to be commended for having put together a collection of contributors and topics that is well-suited for this goal. The contributors are all first-rate scholars who have made important contributions to business ethics or cognate fields. They are also admirably diverse in age, ideology, and methodological approach, thus providing readers with a good glimpse into the wide range of scholarship that characterizes the field. The book will obviously be of interest to those for whom philosophical business ethics is a main area of interest. But the entries are clear and accessible enough to make the book of special value to at least two other groups: those whose approach to business ethics is not primarily philosophical will find here a useful 'crash course' in an alternative methodological approach to their own subject, and those philosophers who are not primarily interested in business ethics will be treated to a volume that makes clear the connection between business ethics and more standard philosophical subjects, and that will almost certainly provide them with new ways of thinking about both business ethics and other topics in value theory and political philosophy that are connected with business ethics in ways they might not have previously recognized. The selection of topics is also admirably comprehensive." - Notre Dame Philosophical Reviews

Budgeting is at the heart of the performance management process for most companies. However, some argue that many companies today are dissatisfied with budgeting. It is seen to be costly and time-consuming; it inhibits action and causes organisational problems. The influence of the "Beyond Budgeting" model has caused many major companies, including Toyota, to abandon traditional budgeting altogether. Should other companies follow suit?

This report explores the changes in budgeting through a survey of financial and non-financial managers. Concerns include:

The attitudes of managers towards budgeting models

How budgetary practices have changed

What problems budgeting can cause

The effects of budgets on overall company performance.

This report reveals that there s little evidence to suggest widespread dissatisfaction with traditional budgeting. However, to enable a company to perform at its best, understanding budgeting in context is essential and it is imperative that budgeting works in tandem with other control systems and organisational structure.

* Original research funded by the Chartered Institute of Management Accounting

* Reveals the realities of budgeting models in practice

* Includes interviews and surveys ofactual businesses"

Practising Learning and Development in South African Organisations 4e offers an outcomes-based, occupation-directed and work-based L&D approach to workplace learning design.

Integrating theoretical and practical perspectives, this book gives a comprehensive overview of the National Skills Development Framework. It further presents a new chapter on online learning design which caters to the needs of a digital society.

Key Benefits:

• An updated overview of skills development legislation and the implications for workplace learning design, delivery, assessment, evaluation and quality assurance in the South African context
• Insight into the psychology of adult learning, motivation and performance
• Guides students and L&D professionals through the classical Dynamic Learning Cycle
• Practical guidelines for both modern online learning design and outcomes and work-based learning design, delivery, assessment and evaluation
• Explores the dynamics and methods of effective learning and development needs analysis, and how a needs analysis informs the workplace skills plan
• Explores L&D management from an HRD strategic and value-adding perspective
• Guides L&D professionals regarding the profession, ethical standards and values, and their continued professional development

Aimed at globalising companies, institutional investors, business researchers, students and practitioners. Guerilla Capitalism analyses the nature of the business system and behaviour of state owned enterprises in Vietnam. Written by an expert author, the book is based on first hand case studies containing full and frank interviews with local managers on the country s business culture. It thus provides those seeking to do business in Vietnam with an unparalleled insight into how and why its businesses in general, and state owned enterprises in particular, are structured and managed, a topic about which little has been previously written. The book also presents researchers and students with a comprehensive, societal approach to the study of organisational behaviour, and offers a distinctive interpretation of the common problems of state owned enterprises in transitional economies that goes beyond the traditional economic explanation.
Is written by a Vietnamese academic whose unique access gave him an in-depth knowledge and understanding of business practices in VietnamProvides information on the business environment in VietnamProvides a comprehensive and innovative explanation and interpretation of the business system in Vietnam based on real world case studies and observations"

No other book can claim to bring so much authoritative commentary on International Business. These reviews have been hugely instrumental in the development of the field.This book is written by the leading figure in international business (he is to International Business what Kottler is to Marketing). It provides a 'potted history' of the development of IB theory. It brings together the key seminal works in IB in an accessible and easy to digest form.Alan Rugman draws together 100 reviews that chart the development of International Business theory in recent decades. This book is essential for all students with an interest in unpacking the history, scope and possibilities that are implicit in any discussion of international business.

Sleep disorders and disruptions are commonly associated with negative mood, hostility, poor concentration, and ego depletion. And while researchers have long investigated the widespread negative effects of shift work on individuals, the knowledge derived from these studies is rather limited to those with non-linear work schedules. However, whether employees are clocking in a normal 9-5 or trudging through the graveyard shift, sleep is a crucial activity for us all. If the quantity and quality of our sleeping patterns are disrupted, the consequences affect not only the employee but for the organization they work for, as well. Work and Sleep: Research Insights for the Workplace addresses the effects of sleep on employee and organizational functioning, and the impact of common work experiences on a night's rest. With a team of influential organizational psychologists at the helm, the editors lead a group of expert contributors as they each explore the issues that, regardless of industry, matter in work force well-being today.

The time for "different" is now. Tap into the insights of our leading business minds and thought leaders and equip your business for a successful new way of doing business.

The world of business is tough, especially today. We know that now is the time for exponential acceleration, adaptability, agility and adjusting; a time for resilience, perseverance and courage; where the frames of reference that so many of us have held onto for so long are simply no longer relevant. But you may be stuck. You may be frozen and fearful, and feeling panicked. You may be worried, and feel weary. Your vision may be blurred, and you may feel unsure of yourself, yet you have a business to run, and staff to look after. If you are feeling some, or perhaps all of these things, take a deep breath – help is at hand. With over forty chapters of wisdom, insights, experience, suggestions and advice from some of South Africa’s leading business minds and thought leaders, you will find pure gems of information, ideas and solutions on each page of The Book Every Business Owner Must Read.

Adapt, respond, and define your new ways of thinking to help you succeed. Get your pen and notebook ready, start reading and make notes and lists of what you can do, today, to not only survive, but thrive as a business.

The Asian economic landscape is dominated by various types of business group. Asian Business Groups provides a comprehensive review and introduction to the different types of business group. The origins and founding context of groups from particular national settings form the basic structure of the book. Emphasis is given to both the similarities and differences in group governance and performance and the implications for Asian international competitiveness are addressed.
Multidisciplinary framework that integrates managerial, sociological, and economic perspectives on business groups and permits analysis of both their positive and negative aspectsComprehensive survey of empirical findings on the financial and market performanceSensitivity to the changing historical context and major events that have shaped business group development and dynamics

This book presents a unique collection of case studies from across the globe to create a comprehensive understanding of how family firms can respond to future disruptions. Each case contains learning notes with objectives, discussion questions and suggested readings to facilitate learner understanding and engagement with the topic. Cases on topics such as global succession and governance practices will aid strategic decision-making capabilities in family businesses and will also benefit practitioners in these areas. Diverse in terms of generational involvement, demographic groups, cultural aspects, institutional settings and industries, the cases range from founder-led SMEs to multi-generational family conglomerates in 18 countries spanning over four continents. In addition to identifying successful practices, this book offers unconventional wisdom on the impact of family feuds, sudden death, divorce and multiple marriages on family businesses. It concludes by exposing new understandings on succession and the unique role played by rising-generation leaders in this disruptive era. Informed by the common research paradigm of the Successful Transgenerational Entrepreneurship Practice (STEP) Project Global Consortium, this book will provide a practical learning experience for advanced students and scholars of family business, family entrepreneurship, and strategic management studies.

The Non-executive Director's Handbook is an indispensable guide that deals with the changing role and responsibilities of the Non-Executive Director in companies today. It recognises the increasing importance of the position, the growing pressures on Non-Executive Directors and the need for full compliance with the latest legislation and regulation in order to avoid heavy fines and penalties. This book provides practical information and guidance on all aspects of the role. Written specially for and about non-executive directors the book incorporates useful checklists and summaries.
This book provides best practice guidelines on all the duties and responsibilities of non-executive directors, and in this second edition has been fully revised and updated in-line with the new 2006/07 UK Company Law Reform Bill.
Coverage includes: corporate stategy; risk management; ethics (especially in line with Global Reporting Initiative (GRI) guidelines); governance (updated to cover the current version of the Combined Code); how to improve a companys efficiency and effectiveness; UK Auditing Standards moving to International Standards on Auditing (ISAs); updates for recent developments, including revision of Turnbull Guidance and impact of Sarbanes-Oxley Act, along with updates in recent developments in Pension Arrangements, especially in connection with the UK Pensions Act 2004.
On Audit Matters, among many changes over the first edition the book now covers new Ethical Standards for Auditors ? especially those on independence and the provision of non-audit services to an audit client. The move from UK Auditing Standards to International Standards on Auditing (ISAs) now covered. New companylaw requirement for directors to disclose all relevant information to the auditors and new reporting responsibilities of auditors in respect of the Directors? Report. On Directors Duties and Liabilities: new coverage of changes to company law provisions on indemnities and defence costs along with the latest Company Law Reform Bill proposals on directors duties and recent changes to Listing Rules and Model Code. On Directors Remuneration and Benefits - (Disclosure, remuneration report, service contracts and appendix) have been updated alongwith the Implementation of FRS 20 ?Share-based payment? and coverage of the Proposals in the Company Law Reform Bill on directors? service contracts. On Financial Reporting: the UK framework for the adoption of International Accounting Standards (IASs) is now covered: changes to the role of the ASB, UITF and FRRP; impact of IASs on the true and fair requirement; new requirements on statement of directors? responsibilities; impact of the EC Fair Value Directive and related UK accounting standards; new rules on form and content of Directors Report; latest ASB recommendations on the Operating & Financial Review (OFR); changes to the form and content of summary financial statements; changes to interim reporting under IASs; new APB requirements on internet reporting. On Fraud and Illegal Acts: this section of the book has been updated for recent developments, new guidance etc, as has the section on "Going Concern." On Internal Control: recent developments now covered, including revision of Turnbull Guidance and impact of Sarbanes-Oxley Act. Pension Arrangements; updated for recent developments, including Pensions Act 2004 and related regulations ASBproposals to change pension disclosures in company accounts; Pensions Regulator's proposals for changes to the accounts of pension schemes; More wide-ranging ASB review of pensions accounting. On Remuneration Committee: changes to Combined Code on membership of remuneration committee, and on Risk Management: updates for recent developments, and new guidance.
* best practice guidelines on all the duties and responsibilities of non-executive directors, revised and updated in-line with the new 2006/07 UK Company Law Reform Bill
* full coverage of corporate stategy, risk management, ethics (especially in line with Global Reporting Initiative (GRI) guidelines), governance (now covers the current version of the Combined Code)
* shows how to improve a companys efficiency and effectiveness
* new coverage of UK Auditing Standards moving to International Standards on Auditing (ISAs)
* updated for recent developments, including revision of Turnbull Guidance and impact of Sarbanes-Oxley Act
* updates in recent developments in Pension Arrangements, espcially in connection with the UK Pensions Act 2004

Aimed at knowledge management professionals and students in the field of knowledge management, information science, information systems and software engineering, the book provides answers to the what-is and why-is questions with regard to knowledge management. It investigates the concepts and elements, the drivers, and challenges involved in knowledge management. In the second part of the book the how and with-what characteristics of knowledge management are covered. Although knowledge management is primarily concerned with non-technical issues, this book concentrates on the technical issues and challenges. A new technology framework for knowledge management is proposed to position and relate the different knowledge management technologies as well as the two key applications of knowledge management, namely knowledge portals and knowledge discovery (including text mining).
Best practices for a number of knowledge management issues are discussedA new technology framework for knowledge management is proposed to position and relate the different knowledge management technologiesWritten by internationally acknowledged KM researchers and practitioners "

Transcription, or the process by which DNA produces RNA, is a central aspect of gene expression. Transcription factors regulate transcription during development and in disease states. As such, it is critical for researchers to gain a good understanding of the relationship between the structure of various families of transcription factors and their function, as well as roles in human disease. Since publication of the Fourth Edition, there have been major advances, notably in the areas of chromatin remodeling and genome-scale analyses. This complete update includes all new coverage of the latest developments, from enabling genomic technologies to studies on the importance of post-translational modifications beyond phosphorylation events.
Brand new coverage in this edition includes:
* Potential of transcription factors as therapeutic targets in human disease
* Importance of histone modifications
* Use of genome-based sequence analysis and high-throughput methods
* Applications of the chromatin immunoprecipitation (ChIP) assay
* Transcriptional elongation
* Regulation by post-translational modifications
* Regulatory networks and bioinformatics

This book provides you with the tools required to approach and manage projects. These effective skills will impact positively on the success of both the projects you are involved with and of your organization.
Key features
* A practical handbook for both career project managers and those involved intermittently with projects throughout their career
* Provides simple step-by-step tools for understanding and managing each of the project value-add stages:
- Developing a business case
- Robust planning
- Staying in control
- Delivering benefits
* Focussed on the needs of engineering and other technical project managers, but generic enough to support projects in other areas
* Brief and visually led, the Toolkit is designed to get you up and running fast and to increase the certainty of a positive project outcome from day one
* Comprehensive real world case studies demonstrate the use of tools
* Supported by downloadable online project planning templates that enable the techniques developed in the book to be applied in practice
"Project Management Toolkit" introduces the whole project life-cycle. It is the first of four project management titles that separately build skills in critical PM areas and together provide a powerful project management resource.
- Focussed on the needs of engineering and other technical project managers, this book recognises that most non-routine work completed by an organization is a project
- A practical, hands-on guide to aid those tasked with real industry projects - not a lengthy theoretical textbook, it gets to the point and delivers REAL benefits
- Fully supported by online project planning and delivery tools, templates, workflow organizers and data sheets, the book is suitable for both career project managers and those involved with projects intermittently

With a renewed focus on job-relevant skills, the newest edition of this bestselling text helps management and non-management students alike better prepare to enter the workforce. Management, 15th Edition, Global Edition, vividly illustrates effective management theories by incorporating the perspectives of real-life managers. Through examples, cases, and hands-on exercises, students will see and experience management in action-helping them develop the specific skills that employers are looking for and understand how the concepts they're learning about actually work in today's dynamic business world.

"Managing Maintenance Resources" shows how to reduce the complexity involved in engineering, or re-engineering, a maintenance organization. It recognises that this is a complex problem involving many inter-related decisions - such as whether or not resources should be centralized, contractor alliances be entered into or flexible working be adopted. This book provides a unique approach to modeling maintenance-production organizations. It enables the identification of problems and delivers guidelines to develop effective solutions.
This is one of three stand-alone volumes designed to provide maintenance professionals in any sector with a better understanding of maintenance management, enabling the identification of problems and the delivery of effective solutions.
* The second of three stand-alone companion books, focusing on reducing the complexity of organizational design
* Covers the maintenance of plant, production and operations assets in industry and service sectors, including manufacturing, food and process engineering, minerals and mining, transport, power and IT
* Includes review questions, exercises and case studies
* Clearly specified objectives and learning outcomes are given for each chapter, including a route map to link each chapter to the rest of the topics covered

An innovation gap has emerged as American universities have focused on basic research and industry has concentrated on incremental product development. This gap has widened in recent decades, and the country has failed to close the gap in large part because of three myths-that innovation is about lone geniuses, the free market, and serendipity. It is time to embrace a new solution. In Organized Innovation: How Universities Can Join Forces with Business and Government to Renew America's Prosperity, Currall, Frauenheim, Perry, and Hunter provide a framework for optimizing the way America creates, develops, and commercializes technology breakthroughs. A blueprint for leaders in universities, business, and government, Organized Innovation addresses the innovation gap before us, builds upon the collaborative, brokered way that innovation happens best, and explains how these new discoveries can be most effectively put into practice today to the benefit of both our country and the world. The Organized Innovation framework is grounded in the authors' nearly decade-long study of lessons from a little-known but highly successful federal research program. Over the past quarter-century, the Engineering Research Center program has returned to the U.S. economy 10 times the funding invested in it. Detailed cases from the ERCs are used to bring to life the elements of the Organized Innovation framework.

Marketing Plans for Service Businesses is based on the successful Marketing Planning for Services, which has been completely overhauled, updated and revised to give a new and authoritative guide to the challenge of creating marketing plans that produce significantly improved bottom-line results. It is written in a pragmatic, action-orientated style and each chapter has examples of marketing planning in practice. The authors highlight key misunderstandings about marketing and the nature of services and relationship marketing.
The marketer is taken step-by-step through the key phases of the marketing planning process and alerted to the barriers that can prevent a service organisation being successful in introducing marketing planning. Practical frameworks and techniques are suggested for undertaking the marketing planning process and implementing the principles covered. The world renowned authors also tackle key organisational aspects relating to marketing planning which can have a profound impact on its ultimate effectiveness. These include: marketing intelligence systems; market research; organisation development stages; marketing orientation. Marketing Planning for Services is for marketers in the service sector and students of marketing.
With revised cases and new content covering gap analysis, market mapping, CRM and integrated marketing communications it will be an essential guide for professional marketers in the service sector a well as upper level students.
* Based on a successful and highly regarded first original title aimed at the steadily expanding needs of service businesses
* Massively revised and updated with new perspectives and cases
* Written by one of the best known and acclaimed author teams in the sector who can give effective advice on understanding and then creating practical marketing plans for service businesses.

Many people believe that quitting your job and becoming an entrepreneur is a romantic notion, but being your own boss isn’t just about freedom. Nor is it about the status that comes your way when you innovate the product or service that no one knew, until now, they simply could not live without. And it’s not even about the amazing income you’ll be getting when your start-up hits the big time.

Entrepreneurship is none of these things. It’s about plain hard work which often garners little – if any – reward. It’s about keeping going even when you feel you have no more to give and remaining focused and consistent when all you want to do is walk away. It’s about searching through dustbins for business, leaving no stone unturned. Abed Tau knows this because he has walked the entrepreneurial road many times. Having started a number of businesses – some successful, others not – he knows what it’s like, and what it takes, to be an entrepreneur.

While entrepreneurship may ultimately be richly rewarding, it’s important to know some of the challenges upfront before you set off to chase your dream. In Searching Through Dustbins, Abed shares his experiences with candour and humour, painting an honest picture of the life of an entrepreneur. Essential reading for any would-be or start-up business owner, it’s a vital insight into what to expect and it also provides pragmatic advice for starting or building a business.

Searching Through Dustbins comes from the heart and speaks to the heart. It will inspire and motivate you, while ensuring that your entrepreneurial dreams and aspirations stay on track.

Master the fundamental concepts and today's applications of operations (OM) and supply chain management (SCM) with OPERATIONS AND SUPPLY CHAIN MANAGEMENT, 3rd Edition by award-winning authors Collier and Evans.

This edition provides balanced coverage of both manufacturing and service businesses with updates, recent developments and new concepts that highlight the latest changes in OM and SCM. This edition clearly explains concepts while using contemporary practical examples ideal for business students, updated boxed features and new and updated case studies. Discussions highlight new concepts and new Excel techniques and digital tools, while solved problems illustrate key formulas and computations.

MindTap online learning platform is also available to support both manual calculations and the use of Excel spreadsheet templates and models. MindTap's algorithmic homework and interactive learning tools encourage students to apply qualitative and quantitative reasoning to today's OM and SCM concepts.

* McDonald and Dunbar are the leading author team in this area
* Segmentation and marketing mapping are core areas of the marketing syllabus, and there is much that is new as a result of the new segmentation possibilities from e-marketing and e-business
* The book has a textbook feel, which highlights the diagrams and market maps (key elements of the book)
This is a key book, in a vital area. The Butterworth-Heinemann edition of what was previously published by MacMillian, is a thoroughly revised and updated version.
* Highly developed and well illustrated treatment of a key marketing technique
* Usable by students and executives, for whom the practical, step-by-step approach is designed
* Leading author team in the field

Merging the benefits of two well-known methodolgies, Lean Thinking and Total Productive Maintenance, Lean TPM shows how to secure increased manufacturing efficiency.
Based on their experienc of working with organisations that have successfully achieved outstanding performance, McCarthy and Rich provide the tools and techniques that convert strategic vision into practical reality. Lean TPM accelerates the benefits of continuous improvement activities within any manufacturing environment by challenging wasteful working practices, releasing the potential of the workforce, targeting effectiveness and making processes work as planned.
* Unites world-class manufacturing, Lean Thinking and Total Productive Maintenance (TPM)
* Shows how to achieve zero breakdowns
* Optimises processes to deliver performance and new products efficiently
* Delivers benefit from continuous improvement activities quickly
Lean TPM provides a single change agenda for organisations. It will help to develop robust supply chain relationships and to optimise the value generating process. Supported by an integrated route map and comprehensive benchmark data, this book enables engineers, technicians and managers to explore this potent technique fully.
*Unites the concepts of world-class manufacturing, Lean and TPM.
*Shows how to accelerate the benefits gained from continuous improvement activities.
*Includes an integrated route map for Lean TPM, including benchmark data.