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Books > Business & Economics > Business & management
Modern day organisations are more dependent on communication to achieve success than ever before. Rapid development and greater complexity of communication technologies, and the growing importance and popularity of social media, means that organisations can no longer rely on traditional methods alone to engage in effective business communication. Social media and new communication forms, however, come with their own challenges and pitfalls. Organisations need to carefully and strategically consider the use of these new media as part of their effective communication plan. Effective Business Communication In Organisations, 4th edition, builds on traditional communication forms with up-to-date theory. It discusses new communication trends and the changing nature of communication in businesses.
Second edition of the celebrated guide to investing from renowned fund manager Terry Smith, with new content covering 2020–2025. Foreword by Lionel Barber, former editor of the FT. Buy good companies. Don't overpay. Do nothing. Some people love to make successful investing seem more complicated than it really is. In Investing for Growth, an anthology of essays and letters written between 2010–25, leading fund manager Terry Smith delights in debunking the many myths of investing – and making the case for simply buying the best companies in the world. These are businesses that generate serious amounts of cash and know what to do with it. The result is a powerful compounding of returns that is almost impossible to beat. Even better, they aren't going anywhere. Most have survived the Great Depression and two world wars. With his trademark razor-sharp wit, Smith not only reveals what these high-quality companies really look like and where to find them (as well as how to discover impostors), but also:
Backed up by the analytical rigour that made his name with the cult classic, Accounting for Growth, this book is a hugely enjoyable and eye-opening tour through some of the most important topics in the world of investing – as well as a treasure trove of practical insights on how to make your money work for you. No investor's bookshelf is complete without it.
Most of the research into what constitutes effective leadership emanates from the United States and is not very useful in an African context. Africa is a continent of extraordinary cultural, geographic, economic and political diversity, featuring largely emerging economies and rapid political economic and social development. This book seeks to set leadership theory in the African context. It takes into account typical African circumstances, values and beliefs, designed for the development of leaders' skills and provides practical, real-life examples, exercises and case studies. As well as an overview of the extensive research literature about leadership, the book provides practical, real-life examples, exercises and case studies, so it can be used in a range of management development courses and/or leadership course or workshops. The detailed insights into, and information about, how leadership can be effectively applied in the contemporary African context should help to enhance readers' leadership skills.
A practical guide, from the basic techniques, through to advanced applications, showing you what operational risk is, and how you can manage it. "" "Mastering Operational Risk" provides a step-by-step guide from the basic elements of operational risk through to advanced applications of operational risk management. Focusing on practical applications, it gives you the knowledge needed to understand what operational risk is and puts in place a workable way of managing it.
Everywhere she looked, the world was in poor shape. And because she’d quit drinking, she no longer had the comfort blanket of alcohol to tamp down her anxiety. How did sober people stay sane? In recent times, the self-help industry has exploded into a multi- billion dollar global industry – and along with it has come every imaginable type of therapy, healing or general woo-woo. In the past, Rebecca scoffed at this industry, mocking its reliance on half-baked science and the way it appears to prey on the mentally fragile. But as she searched for a meaning of life that did not involve booze, she found it increasingly hard to rationalize her default scepticism. This shit really seems to work for some people, she reasoned. And it’s not like I have any particularly solid alternatives. Rebecca lives in Cape Town, the undisputed epicentre of ‘alternative’ paths to peace and enlightenment in South Africa. She decided that over the course of a year, she would embark on a quest for personal wellness, spiritual enlightenment and good old-fashioned happiness. She was willing, within reason, to try anything. She would open herself to even the most outlandish contemporary fads in self- improvement. What followed was a twelve-month immersion in the world of auras, chakras, hallucinogenic drugs, sweat lodges, sangomas, past lives and more. And by the end of it? Maybe she would find some new ways of thinking and living. Or maybe she would emerge with her prejudices untouched. Either way, it would be a good story.
Over the past six years, Brené Brown, along with a global community of
coaches and facilitators, has taken more than 150,000 leaders in 45
countries through her Dare to Lead courage-building work. In Strong
Ground, Brown shares the lessons from these experiences along with
wisdom from other thinkers. This is a vital playbook for everyone from
senior leaders developing and executing complex strategies to Gen Z-ers
entering and navigating turbulent work environments. It is also an
unflinching assessment of what happens when we continue to perpetuate
the falsehood that performance and wholeheartedness are mutually
exclusive.
The co-founder and longtime president of Pixar updates and expands his 2014 New York Times bestseller on creative leadership, reflecting on the management principles that built Pixar’s singularly successful culture, and on all he learned during the past nine years that allowed Pixar to retain its creative culture while continuing to evolve. For nearly thirty years, Pixar has dominated the world of animation, producing such beloved films as the Toy Story trilogy, Finding Nemo, The Incredibles, Up, and WALL-E, which have gone on to set box-office records and garner eighteen Academy Awards. The joyous storytelling, the inventive plots, the emotional authenticity: In some ways, Pixar movies are an object lesson in what creativity really is. Here, Catmull reveals the ideals and techniques that have made Pixar so widely admired—and so profitable. As a young man, Ed Catmull had a dream: to make the first computer-animated movie. He nurtured that dream as a Ph.D. student, and then forged a partnership with George Lucas that led, indirectly, to his founding Pixar with Steve Jobs and John Lasseter in 1986. Nine years later, Toy Story was released, changing animation forever. The essential ingredient in that movie’s success—and in the twenty-five movies that followed—was the unique environment that Catmull and his colleagues built at Pixar, based on philosophies that protect the creative process and defy convention, such as:
Creativity, Inc. has been significantly expanded to illuminate the continuing development of the unique culture at Pixar. It features a new introduction, two entirely new chapters, four new chapter postscripts, and changes and updates throughout. Pursuing excellence isn’t a one-off assignment but an ongoing, day-in, day-out, full-time job. And Creativity, Inc. explores how it is done.
Employee engagement is at the forefront of business agendas as it facilitates organisational performance. Engaged employees result in delighted customers, which in turn contribute to improved financial results. The book address the following issues:
New results require new ways of acting. New ways of acting require new
ways of looking at things … It’s called ‘reframing’, and it’s one of
the most effective things humans ever do. Over the past decades, there
have been amazing breakthroughs in behavioural economics. What if you
could gather all the best ones in one place? An entire book packed full
of ‘smart-cuts’…?
'An invaluable resource for making sense of the world, making good decisions, and placing smart bets. A fast-paced and fun read jam-packed with useful information on every page.' Annie Duke, author of Thinking in Bets ________________ Turn yourself into a superthinker and make the right decisions every time. You want to make better decisions. You want to be right more of the time professionally and personally. However, being more right consistently is a hard problem because the world is such a complex, evolving place. How do you navigate this complexity? Mental models are decision-making tools that guide our perception of the world and our behaviour in it. They help us understand life, make decisions and solve problems. The best models help us make intelligent investments, develop ground-breaking technologies and even travel to outer space. - Note your frame of reference before debating someone with different political views. If you understand how your perspective contrasts with someone else's you can prevent the conversation from getting hostile. - Apply the sunk cost fallacy to the end of a doomed project. Just because you've put a lot of hours into it doesn't mean that you have to keep going. - Before blaming someone, consider Hanlon's Razor, 'Never attribute to malice that which is adequately explained by carelessness'. - Try to solve mysteries with Occam's Razor, 'Among competing hypotheses, the one with the fewest assumptions should be selected'. When you hear hoof beats, think of horses not zebras. Building on our knowledge of well-known models such as the Bandwagon Effect or Paradigm Shift and introducing us to the lesser known like the Eisenhower Matrix or the Boiling Frog Symbol, this indispensable book distils the most effective mental models into a single, digestible volume. It will make even the most complex models accessible and engaging to enable you to make better, more informed decisions in every part of your life. ________________ 'Internalizing these mental models will help you understand the world around you. Once you can spot them, you can change your own behavior to avoid common traps, adjust how you interact with people to get better results, and maybe even articulate new mental models of the world that have yet to be discovered.' Brian Armstrong, co-founder and CEO, Coinbase 'You can't really know anything if you just remember isolated facts. If the facts don't hang together on a latticework of theory, you don't have them in a usable form. You've got to have models in your head.' Charlie Munger, vice chairman, Berkshire Hathaway
"A force of nature! Alexandria Procter will go far." - Bruce Whitfield At 25 years old, Alexandria Procter became one of South Africa's youngest tech startup wunderkinds. As an undergrad student at UCT, Alexandria came up with the idea for DigsConnect, similar to an Airbnb for students. Deeply affected by the violent student protests which swept university campuses in 2016, Alexandria created a website in 2018 that would address the tumultuous student housing crisis. In 2019 DisConnect disrupted the local tech terrain by raising R12 million in its first seed fundraising round, one of the largest in South Africa ever. DigsConnect has subsequently transformed from being a local student accommodation startup to catapulting into the global fourth industrial revolution. Born in a small town in the Eastern Cape at the same time as South Africa's democracy, Alexandria's school career was characterised by defiance, rebellion and Friday afternoon detentions. Never one to toe the line, Alexandria dared to shoot for the stars. While Upstart is a deeply personal memoir, it also offers priceless business insights and advice around startups and new tech, especially for the burgeoning African tech startup ecosystem. A unique and inspiring story. "This girl is going places and whatever she does in her life is going to be brilliant!" - Luke Nolan, founder of Student.com
Includes personal anecdotes, case examples, and vignettes with short, concise chapters making this book easy reading for the busy executive. At this critical junction in the history of humankind, leaders that are proficient in magical thinking aren’t going to solve our problems. Creating alternative realities is not the answer. We need a very different kind of leadership―leaders who can resist the calls of regression and whose outlook is firmly based in reality. We need leaders who analyze and draw conclusions from, or use their own experiences as a development tool, face their strengths and weaknesses, and critique their own experiences in order to build new understandings. In this very personal and entertaining book, Manfred Kets de Vries, one of the “gurus” in the field of leadership studies offers his thoughts on leadership and life, reflections written for executives and the people who deal with them. As a psychoanalyst and leadership professor let loose in the world of renowned global organizations―as a passionate educator and scholar, or just a human being at the receiving end of heart-rending emails―he examines the pitfalls of leadership and the challenges for the professionals who work with senior executives in today’s AI-focused world. He points out why leaders can derail, and what steps they can take to prevent this from happening. Ultimately, this book encourages you to “Know yourself,” but makes no bones about the challenge it represents. Understanding our “inner theatre” will always be an uphill struggle. Kets de Vries points out why deep dives into our inner world are always fraught with many anxieties. Included in the many subjects covered by the author are the loneliness of command, the management of disappointment, the destructive role of greed, the impact of stubbornness, the role of storytelling, the importance of wellness, and the role of corporate culture. In addition, the book addresses the important topic of how to create great teams and best places to work. Furthermore, the book touches on endings– the ending of our career and the growing realization of the inevitable ending of our life. As time grows short, Kets de Vries emphasizes that we have no time to lose in dealing with our anxieties, regrets, and the things we spend much of our life determined not to see. Taking a deep dive into self-knowledge requires courage and support, and he is here to guide you through it.
So you’ve come up with a winning idea for a product to sell online. What now? How do you turn your idea into a successful e-commerce business? Selling Products Online is the book for you. Brought to you by Heavy Chef and Payfast, this guide gives you everything you need to start an e-commerce business in 10 practical steps – and you don’t have to be an expert on websites, advertising or logistics to get going. It is designed to support you on every step of your e-commerce journey and will show you how to:
Heavy Chef sat down with some of South Africa’s pre-eminent entrepreneurs to fill these pages with real, practical advice from experts who’ve beaten their own paths to success in e-commerce. You’ll hear from the brains behind some of South Africa’s most-loved brands, including Faithful to Nature, Payfast, SnapScan, Yuppiechef, and many more. They’ll answer all your questions about selling products online in concise “bites” – as if you’re sitting down to coffee with them. Go on. Tuck in
Make sales! Build loyalty! Boost yoru career! A must-have guide for all customer facing staff.
Mervyn King has transformed the global business landscape. King
advocated reporting on society and the environment, not only on profit.
His legacy transcends borders and continues to guide companies
worldwide. His journey was enriched by his experience as a commercial
lawyer; by his work as an advocate and a judge; and by his stellar
career as a businessman, chair and director of many
organisations.
It's time to leapfrog the only hurdle between you and a million-dollar company. More people than ever want to be their own boss, but venturing forward with your own business can be hugely intimidating. Are you investing effort in ideas that have no basis in customer demand? Are you shying away from even considering starting your own business? Noah Kagan knew this feeling all too well, but has since discovered how to banish the one simple thing holding aspiring entrepreneurs back, to become a 7-figure founder. MILLION DOLLAR WEEKEND offers an into-the-deep-end process for overcoming fear and perfectionism and making the business of your dreams a reality. Step-by-step, Noah shows what it takes to oust fear and build the "ask muscle", and shares practical advice that every entrepreneur needs to master. By demystifying what it takes to start a business, turning risk into realistic action and fear into fun, this is the beginning of your journey to successful entrepreneurship. And the best part? You can kickstart this process in a weekend.
For one-semester, undergraduate and graduate level courses in Organizational Behavior. Unique and current insight on the everyday processes and phenomena of OB. Behavior in Organizations shows students the real world of OB through its blend of cutting-edge research and practical applications. This text then challenges students to take theory one step further by having them put the concepts into action. The many changes in the tenth edition reflect the authors' never-ending mission to present a balance between knowledge and application, while including coverage on the latest advances in the field.
Nolitha Fakude grew up as a shopkeeper’s daughter in the Eastern Cape, studied at the University of FortHare and then entered the workplace in 1990 as a graduate trainee at Woolworths. Subsequently, she has worked in very senior positions at some major blue-chip companies, including Woolworths, Nedbank and Sasol. She was also managing director and then president of the Black Management Forum (BMF). Over a career spanning 29 years, Nolitha spearheaded programmes that ensure the development of women and marginalised communities in the workplace and society. A passionate advocate for diversity and inclusion, she has earned a well-deserved reputation as a corporate activist. Nolitha is held in high regard within business circles and serves on numerous boards including the JSE Limited, Anglo American plc and Afrox Limited. Although Boardroom Dancing is her personal journey, it is also a lesson for South Africans committed to the transformation of boardrooms and the economy, and for women looking for role models as they climb corporate ladders and become thought-leaders Nolitha Fakude was born in Cenyu a small village in the Eastern Cape outside Stutterheim and worked her way up from the shopfloor as a Graduate Trainee at Woolworths to become one of South Africa’s most respected and successful black business women. Nolitha is a humble leader who is widely respected as a pioneer who was at the forefront of transformation strategy, both within the companies she worked for and as a leader at the Black Management Forum where she worked with business, government and unions to drive change in South Africa.
Business-to-Business Marketing is the first B2B marketing book in South Africa written by local academics. Its content therefore includes material to which South African students of B2B marketing can relate more easily. This book is about businesses marketing their products and services to other businesses and covers concepts related to this environment. It gives valuable insights into business-to-business marketing management, as well as analysing B2B buying practices, supply chain management, the selection of business customers and the development of a B2B marketing strategy. It provides readers with an understanding of what B2B marketing is and how it differs from business-to-consumer (B2C) marketing. The book has a strong theoretical basis, while also exploring many case studies from a South African perspective.
Start with Yourself is a game-changing, no-BS guide for anyone seeking meaningful success on their own terms. It’s an essential framework that will give you the tools and mindset to unlock your full potential in life and business―straight from a woman who defied all the odds to become a serial entrepreneur, cofounder of culture-defining global businesses, a non-profit champion and host of the Aspire with Emma Grede podcast. All while raising a family of four children. Based on the factors of her early life―she’s the child of a working-class single mother who grew up in a rough neighborhood in East London and dropped out of high school―you’d never guess that Emma Grede would go on to become one of America’s richest self-made women. This makes Grede singular and unique, but she’s convinced you can do it too: Start with Yourself is a blueprint to her mindset and how she thinks about business and life, structured in easy takeaways, so you can immediately apply her philosophy to what you’re trying to build and create. Among her most blazing insights, Grede identifies what she calls “Old Thoughts”: stale thinking, outdated ideas; set-in-stone rules ingrained into the culture about work life balance, the crassness of money and the unseemliness of ambition―which aren’t actually rules at all. They’re biases, Grede insists, system errors, and we must strike them from our minds in order to create a greater sense of control, even mastery, over our day-to-day and long-range goals. Ultimately, this is a book for everyone tired of feeling like a bystander or passenger in their own life. Grede offers tangible and applicable-right-now solutions to create a mindset, an overall system of thought to manage emotions, clarify ideas, and illuminate the right next step―while always staying positive.
Surviving isn't enough: this is how you can thrive. Over the past 15 years, anti-racist psychologist Guilaine Kinouani has contributed writing and run workshops on how racism affects both physical and mental health. Based on her findings, she has devised tried and tested psychological strategies. Her mission is to help thousands to find peace with this book. Living While Black gives voice to the diverse experiences of Black people around the world and uses case studies and exclusive research to offer expert guidance on how to: set boundaries and process microaggressions; protect children from racism; navigate the dating world; identify and celebrate the wins. Kinouani empowers Black readers to adopt self-care routines that improve day-to-day wellness to help them thrive not just survive and find hope - or even joy - in the face of adversity. This is also a vital resource for allies who wish to understand the impact of racism and how they can help.
So you’ve started a business and now you’re ready to stand out from the
crowd, connect with the right customers and grow. How do you do that?
Hint: you’re holding all the answers.
Heavy Chef sat down with some of South Africa’s most successful entrepreneurs, marketers, brand specialists, copywriters, keynote speakers and culture consultants to understand how to use storytelling to take your business from zero to hero. We’ve distilled their wisdom into bite-sized lessons for you to digest at your own pace. Ready? Then turn to page one, and let’s start writing your success story.
How have people managed extraordinary things to escape the shackles of
their circumstances? Can success be taught, or does it depend on
personal talent alone – is it nature or nurture? Does luck have a part
to play?
Land is one of the most emotive and symbolically powerful issues in Africa. In rural contexts, the collision of history, class, race, gender, time and space has made meaningful efforts to overcome economic inequality complex. In South Africa, the end of slavery and its subsequent creation of ‘buffer communities’ for military purposes in the 1850s all collided with the stalled emergence of a relatively self-sufficient Black peasantry. The dismantling of this Black agrarian class in the twentieth century involved the incubation of white producers and their favourable positioning within product markets. In a programme of statecraft, that explains our country’s prevalent inequality and widespread economic inactivity. ‘New’ Settler or ‘Old’ Tenant? explores how this past continues to shape the present. Using a rich body of archival, news, census, legal and primary sources spanning almost two centuries, the book traces the construction and reproduction of racial hierarchies in land, labour and product markets. Across the rural Eastern Cape – from the lands between the Fish and Keiskamma rivers moving further north towards Kat River Valley, Sada (Whittlesea) and the Glen Grey area – this journey reveals the origin stories of enduring rural economic conflicts and the heavy and tormenting legacy these struggles impose on the present. From the agrarian reforms of the 1830s, designed to secure labour after the end of slavery, to the failed Ciskeian experiments to ‘remake’ a Black commercial agrarian class as a ‘buffer community’, and the mass resettlement of people into marginal lands, this book follows the long arc of history. To find multi-generation stories of change. At its heart are labour tenants, so-called ‘squatters’ and ‘relocated’ families – historical actors in an over century-long struggle over land and livelihoods. In the democratic era, these communities, once marginalised and displaced, now stand as landholders (or tenants?) and citizens. Who await different futures on the land. In this life. Before heaven. <>P> Ayabonga Cawe challenges us to reckon with how the deep and enduring economic insecurity of rural life in South Africa undermines attempts at redress and the promise of overcoming agrarian duality and inequality.
In the stillness of the African bush, leadership reveals itself in its
most primal form. Here, where the survival of each species depends on
discipline, instinct, coordination, and trust, its lessons arise from
the most unexpected sources. |
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