Understanding consumers and the way they behave is crucial to the success of any business. In these times of economic uncertainty and reduced customer expenditure, ensuring that the consumer's wants and needs are met, forms part of the strategic planning of all organisations - big or small. Consumers, by means of their buying behaviour, exert influence on businesses and compel them to act in certain ways. Understanding consumer behaviour is therefore imperative, as it provides information to businesses on how to plan their marketing activities and sustain themselves as commercially viable and useful entities.

Being the best doesn’t guarantee you’ll get the business. Having the best pitch does.

Whether you’re looking for clients, investors or employees, you need to know how to pitch your products, services and ideas in a way that is most likely to secure you the deal. Justin Cohen’s internationally acclaimed six-step formula is designed to do just that. Having taught and refined his Pitch To Win programme for five years, and having helped win numerous multimillion-dollar deals in that time, Justin now shares his secrets for success in the Pitch To Win book.

In it he reveals:

• The number one reason a winning pitch gets chosen over the competition.
• The mindset of people who win the most pitches.
• A step by step guide to creating and delivering a winning pitch script.
• How to reduce nervousness and develop ‘big pitch temperament’.
• How to win without being salesy.
• How to win with integrity, by living your purpose.

Most of the research into what constitutes effective leadership emanates from the United States and is not very useful in an African context. Africa is a continent of extraordinary cultural, geographic, economic and political diversity, featuring largely emerging economies and rapid political economic and social development. This book seeks to set leadership theory in the African context.

It takes into account typical African circumstances, values and beliefs, designed for the development of leaders' skills and provides practical, real-life examples, exercises and case studies. As well as an overview of the extensive research literature about leadership, the book provides practical, real-life examples, exercises and case studies, so it can be used in a range of management development courses and/or leadership course or workshops.

The detailed insights into, and information about, how leadership can be effectively applied in the contemporary African context should help to enhance readers' leadership skills.

Gain a thorough understanding of today's supply management process from a managerial perspective with the current, complete coverage found in PURCHASING AND SUPPLY CHAIN MANAGEMENT, 7th edition.

This edition draws from the authors' extensive first-hand experiences and relationships with executives and practitioners worldwide to highlight critical developments in the field. You examine recent advancements in supply chain fraud management, artificial intelligence, analytics, procurement automation and robotic process automation.

New content also discusses supply chain fraud management and mitigation, emerging technology in real-time supply chain control towers, use of blockchain and the creation of Centers of Excellence. Carefully selected topics correspond to hiring requirements for supply chain positions today to help position you as a strong candidate.

Former students agree that this book provides solid preparation for successfully entering today's workforce in procurement and supply management.

Business is a cut-throat environment. Even with an excellent idea or brilliant marketing plan, there is no guarantee of success. Besides having innovative ideas and the willpower to succeed, you need sound management and business skills, and you need to know how to apply the best business practices, whether you are an entrepreneur or professional manager.

A business is fundamentally a cash-oriented process. This means that its ideas, image or products, no matter how remarkable, are still not as important as the ability to earn an income to stay afloat and have a reliable and accessible cash flow. A manager must be able to keep track of all income, expenses, assets the business owns and the cash flow. Poor fiscal management and inadequate accounting practices produce weak or incorrect information, preventing management from making well informed decisions or adapting adequately to changes in the environment.

Basic Financial Management is written to answer the question: What does ANY manager or entrepreneur need to know to guarantee sound financial management?

Today, more than ever before, South Africa’s business climate is confronted with various challenges as a result of external environmental forces as well as internal nuances within the southern African context. The environment is characterised by change, turbulence and competitiveness, and therefore strategy is of the utmost importance for any organisation to survive and thrive. Many people’s lives and jobs are affected by strategic decisions and far too often, top management develops a strategy that is neither communicated to, nor fully understood by, other levels of management and employees, and may not even be relevant to the continued existence of the organisation. Strategic management explains the principles and application of the strategic management process, vital to sustaining the success of every organisation. Real southern African case studies are included to support these principles and applications.

This is the fourth edition of Strategic management, the first specifically southern African textbook on this subject. It emphasises the important role of corporate governance, with specific reference to the King IV Report. Appropriate southern African examples and case studies are used to illustrate the latest trends, particularly the history, development and strategy of Shoprite Checkers, which is used as a cohesion case study throughout this textbook. Key terms, summary questions and answers, relevant websites and recommended reading lists are also provided.

Strategic management: southern African concepts and cases will be invaluable not only to students of business management but also to organisations, from corporate companies with management training programmes to small business ventures struggling to hold their ground in a competitive environment.

'The Bible of business and personal productivity' Lifehack

'A completely revised and updated edition of the blockbuster bestseller from 'the personal productivity guru' Fast Company

Since it was first published almost fifteen years ago, David Allen's Getting Things Done has become one of the most influential business books of its era, and the ultimate book on personal organization. 'GTD' is now shorthand for an entire way of approaching professional and personal tasks, and has spawned an entire culture of websites, organizational tools, seminars, and offshoots.

Allen has rewritten the book from start to finish, tweaking his classic text with important perspectives on the new workplace, and adding material that will make the book fresh and relevant for years to come. This new edition of Getting Things Done will be welcomed not only by its hundreds of thousands of existing fans but also by a whole new generation eager to adopt its proven principles.

Corporate Citizenship covers the various theoretical and philosophical frameworks relating to corporate citizenship.

The title provides students with a broad range of examples, cases and situations that encourage students to apply the knowledge in a critical manner.

Entrepreneurship and small businesses are vital determinants of sustainable economic growth, particularly in emerging economies, and are acknowledged as engines driving competitiveness and job creation. Countries that have encouraged and nurtured both of these have stronger economies and are more resilient. Entrepreneurship and small business management focuses on developing the important skills necessary for entrepreneurs to succeed at doing business in emerging economies. Entrepreneurship and small business management provides a balanced theory and practical approach to help budding entrepreneurs develop thriving businesses. Fundamental aspects such as innovation and creativity are discussed as well as entrepreneurial strategies. The concluding section covers the essence of the business plan as well as relevant case studies, which are presented as a way of ensuring understanding.

When facing life’s questions, who do you turn to for advice? We all need mentors, particularly when the odds seem stacked against us. To find his own, bestselling author and podcast guru Tim Ferriss tracked down more than 100 eclectic experts to help him, and you, navigate life. Through short, action-packed profiles, he shares their secrets for success, happiness, meaning, and more. No matter the challenge or opportunity, something in these pages can help.

You will learn:

- The three books legendary investor Ray Dalio recommends most often

- Lessons and tips from elite athletes like Maria Sharapova, Kelly Slater, Tony Hawk and Dan Gable

- How and why Facebook co-founder Dustin Moskovitz says no to most incoming requests

- The meditation and mindfulness practices of David Lynch, Jimmy Fallon, Sharon Salzberg, Rick Rubin, Sarah Elizabeth Lewis and others

- The high-school loss that motivated actor Terry Crews for life . . . and how you can use the lesson

- Why TED curator Chris Anderson thinks ‘pursue your passion’ is terrible advice

- How Yuval Noah Harari’s Sapiens went from repeated rejections to global mega-bestseller

- Why comedian Patton Oswalt wishes at least one catastrophic failure on anyone in the arts

- Astrophysicist Janna Levin’s unique reframe that helps her see obstacles as opportunities

- Why actor Ben Stiller likes to dunk his head in a bucket of ice in the morning

TIM FERRISS is one of Fast Company’s ‘Most Innovative Business People’ and an early-stage tech investor/advisor in Uber, Facebook, Twitter, Alibaba and more. He is also the author of The 4-Hour Work Week, The 4-Hour Body, The 4-Hour Chef and Tools of Titans. The Observer and other media have named him ‘the Oprah of audio’ due to the influence of his podcast, The Tim Ferriss Show, which has exceeded 200 million downloads.

Easy, practical guidance on how to make the most out of your mentorship journey.

Being a great mentor leads to thriving, engaged employees on both sides of the mentor-mentee relationship and helps drive renewed purpose. There are growing expectations and interest in business today that leaders will make themselves available as mentors to provide future leaders growth opportunities and help them grow in their roles. There is also plenty of evidence that shows how impactful mentorship can be for the mentors when approached with the right mindset.

The Ultimate Guide to Great Mentorship walks mentors through the mentorship journey, from setting initial expectations and goals, to tracking progress, to identifying when it is time to find new opportunities. Filled with practical sample plans and forms to make the experience much more impactful for all parties, this timely guide takes the ambiguity out of how to be a great mentor.

• Learn how mentor-mentee relationships work best for both parties.
• See how other top leaders approach mentorship and what works and what doesn’t.
• Keep your mentorship journey on track with practical forms and timelines to work on with your mentee.
• See how being a great mentor leads to personal and professional growth and renewal for you as well as your mentee!

Ryan Holiday’s bestselling trilogy—The Obstacle Is the Way, Ego is the Enemy, and Stillness is the Key—captivated professional athletes, CEOs, politicians, and entrepreneurs and helped bring Stoicism to millions of readers. Now, in the first book of an exciting new series on the cardinal virtues of ancient philosophy, Holiday explores the most foundational virtue of all: Courage.

Almost every religion, spiritual practice, philosophy and person grapples with fear. The most repeated phrase in the Bible is “Be not afraid.” The ancient Greeks spoke of phobos, panic and terror. It is natural to feel fear, the Stoics believed, but it cannot rule you. Courage, then, is the ability to rise above fear, to do what’s right, to do what’s needed, to do what is true. And so it rests at the heart of the works of Marcus Aurelius, Aristotle, and CS Lewis, alongside temperance, justice, and wisdom.

In Courage Is Calling, Ryan Holiday breaks down the elements of fear, an expression of cowardice, the elements of courage, an expression of bravery, and lastly, the elements of heroism, an expression of valor. Through engaging stories about historic and contemporary leaders, including Charles De Gaulle, Florence Nightingale, and Dr. Martin Luther King Jr., Holiday shows you how to conquer fear and practice courage in your daily life.

You’ll also delve deep into the moral dilemmas and courageous acts of lesser-known, but equally as important, figures from ancient and modern history, such as Helvidius Priscus, a Roman Senator who stood his ground against emperor Vespasian, even in the face of death; Frank Serpico, a former New York City Police Department Detective who exposed police corruption; and Frederick Douglass and a slave named Nelly, whose fierce resistance against her captors inspired his own crusade to end slavery.

In a world in which fear runs rampant—when people would rather stand on the sidelines than speak out against injustice, go along with convention than bet on themselves, and turn a blind eye to the ugly realities of modern life—we need courage more than ever. We need the courage of whistleblowers and risk takers. We need the courage of activists and adventurers. We need the courage of writers who speak the truth—and the courage of leaders to listen.

We need you to step into the arena and fight.

Entrepreneurship and New Venture Management provides comprehensive coverage of all facets of entrepreneurship, including marketing, finance, HR, and operations management. The book discusses various theoretical aspects to be considered when starting a new business venture and offers practical examples to show the real-life application of the theory.

This new edition has been streamlined to ensure all the relevant theoretical aspects to be considered when starting a new business venture are easily accessible to students. The theory is supported with example and case studies, including South Africa success stories. In particular, there is a focus on digital marketing and technology which can enable and support small businesses.

Using an applied approach and accessible language, the book is written for students in their second and third year of studies at universities and universities of technology.

Fundamentals of Project Management 2nd edition has been written as a comprehensive explanation on how to use the special project management tools and techniques, processes, plans and methodologies. The text is supported with plenty of worked examples, exercises and multi choice questions (MCQs).

The content of this book has been updated to include the new edition of the Project Management Body of Knowledge (PMBOK) sixth edition (2018) and the latest edition of the Association of Project Management's Body of Knowledge (APM BoK) sixth edition (2012).

Entrepreneurs are the core and essence of any economy. Without entrepreneurs, there would be no business and without business, there would be no government, as there would be nobody to pay taxes to finance it. What distinguishes entrepreneurs from the masses, and even from innovative individuals, is that they act on opportunities and create something new, thereby driving economic evolution.

Entrepreneurship - a South African perspective is a guide to becoming a successful entrepreneur. Entrepreneurship - a South African perspective describes and illustrates new venture creation within a South African context: the start-up process, the growth stages and the challenges in the maturity phase of the business. In this fourth edition, all the chapters have been updated and some chapters, including those on international business opportunities and legal aspects, have been substantially revised. Exercises, activities and numerous case studies based on the latest research in South Africa are included.

Entrepreneurship is aimed at undergraduate students at all higher education institutions in South Africa as well as entrepreneurs, managers, management consultants and trainees, developers and presenters of in-house business courses.

Cecile Nieuwenhuizen has previously held the position of head of the Department of Business Management at both Unisa and the University of Johannesburg (UJ). Currently she is the postgraduate and research coordinator in the Department of Business Management at UJ. She obtained her MBL at the Unisa Graduate School of Business Leadership and her PhD in Business Management from the former Potchefstroom University. She is on the editorial board of various academic journals. The late Gideon Nieman was a professor emeritus and former head of the Department of Business Management at the University of Pretoria. His qualifications included a BCom (Accounting) and an MBA from the University of Pretoria, and a PhD from the former Vista University in South Africa. He passed away in 2017.

Contemporary issues in human resource management 4e, is written by a team of international authors presenting the latest thinking on HRM in today's organisations. There is a strong focus on applying current theories and models to successful companies, both within the global and local contexts. The latest research in the field of HRM is used to demonstrate topical issues with a strategic and innovative perspective.

How to handle everything (and everyone) around you when all hell breaks loose, from the international bestselling author of Surrounded by Idiots.

Not everything goes the way we want it to - the world or people around us sometimes just spin out of control. Just consider the Covid pandemic for starters. Or how about that mad neighbour you have living next-door to you? Or when work seems to be going down the toilet when the competition keep outsmarting you? So how do you handle everything life throws your way when you'd really prefer to tell everyone to get stuffed?

Thomas Erikson will help you turn adversity into success with the help of the behavioural model made famous in Surrounded by Idiots. Starting by reminding us that life is as it is, Erikson helps you see that it is in fact useless to try to control everything happening around you. Instead of protesting when life throws you curveballs, focus instead on how to handle them. Just as you keep the weeds away from the garden to provide space and amazing flowers, you need to find an approach to adversity that works for you and will give you the chance to turn everything into success. Surrounded by Setbacks will help you pinpoint the approach that works for you and will entertain and empower you in equal measure.

The effective management of employment relations is not only integral to organisational success but also addresses the socioeconomic needs of all South Africans. Labour, employers and the government have a responsibility to balance, integrate and reconcile their partly common and partly divergent interests. South African employment relations therefore adopts a broader perspective to Employment Relations as a field of study and practice. Rather than focussing only on the traditional formal and collective dimensions of the field, all aspects of the employment relationship are incorporated. This 9th edition of South African employment relations continues to build on its long-standing success, spanning more than 30 years, by including current events in the South African employment relations and wider socioeconomic and political environments. It furthermore deals with the latest legislative developments and other contemporary issues. Case studies and short inserts entitled "ER in practice" highlight the challenges posed by industry and the business community, with the goal of instilling confidence in daily business and employment relations activities in the real world. A new addition to the book is a sensitisation toward the African context in which South African organisations operate. The challenges experienced by employment relations practitioners in this unique environment are highlighted throughout the chapters and incorporated in the case studies. South African employment relations is aimed at both students and practitioners in this field.

Being a successful entrepreneur in the 2020s involves more than enthusiasm and a good eye for a new opportunity. A thorough understanding of the essential business functions, as explained in this edition of Business Management for Entrepreneurs, is a prerequisite for entrepreneurs who want to take their business to the next growth stage.

Business Management for Entrepreneurs guides the entrepreneur through the eight business functions: general management, finance, marketing, operations management, purchasing and the supply chain, human resources, information management and public relations. These management and managerial skills are essential to successfully managing a business which employs more people than when it was initially established.

This edition has been updated to highlight the economic factors and technologies that influence business functions relevant to entrepreneurs. Business Management for Entrepreneurs is an invaluable resource for students studying Entrepreneurship, all young entrepreneurs planning to start their own business, and entrepreneurs who have their own business but want to learn more about managing the business functions as the business grows.

Information and Communication Technology (ICT) is indispensable in the spheres of business, government, education, and entertainment. It makes Internet marketing, e-government, elearning and online chat services possible, as well as e-commerce. With the radical impact of Covid-19 on consumer behaviour and buying patterns, it is now more crucial than ever for business training to cover at least the basics of e-commerce.

E-Commerce in South Africa explores the ways in which entrepreneurs and managers can make use of e-commerce to improve their contact with their customers and enhance their business and marketing strategies.

This multipurpose book will be invaluable to people involved in any form of business or government institution that relies on ICT. Those who will benefit from this book include students of business, business analysts, web page designers and webmasters, entrepreneurs and CEOs, risk managers, marketers, advertising specialists, logistics managers, strategic planning specialists and trainers in the business and ICT fields.

Focus on Operational Management: A generic approach provides a general overview of management principles and the general management activities encountered by the operational and first-time manager in the workplace today. These principles are important for the sustainability of an organisation.

The following topics are discussed:

• The new workplace environment
• The changing role of the operational and first-time manager
• Operational planning, operational decision-making and problem-solving, organising operational resources, operational control, and leadership
• Employment relations in the workplace
• Organisational culture, diversity management, business ethics, corporate social responsibility, organisational politics and change management in the workplace

Sales drive the business world and the economy. However, sales in any business need to be managed to ensure that the business achieves its objectives. This is where the function of sales management comes into the business structure: it plays the key role of ensuring that salespeople succeed at selling. The profitability of the organisation depends on how successfully sales managers lead their sales force.

The sales manager is responsible for the strategic planning of the sales force, which includes the management of the selling process and organising the sales activities within the sales department. With the third edition of this textbook, the authors hope that both industry and academia will be able to use the information to better understand and implement the different functions of sales management. Concepts are presented in such a manner that a student new to the field will easily grasp them.

There is a growing awareness in the global business environment of the importance of managing the supply side, also referred to as the input side, of an organisation or supply chain as a strategically important area. South African managers are certainly also aware of the potential of the supply side to contribute to strategic competitive advantage in an increasingly difficult and competitive business environment. This seventh edition of Purchasing and supply management provides contemporary insights into this dynamic field. Purchasing and supply management introduces current concepts and management tools to make purchasing and supply management more efficient in functioning within the broader concept of supply chain management. It covers not only basic principles, but also the activities incumbent on a purchasing and supply manager. It addresses the relationships between purchasing and concepts such as strategic sourcing, and areas of application. This new edition has been comprehensively updated and includes case studies and multiple choice questions. It is student friendly, while at the same time remaining a valuable aid to the purchasing fraternity in South African business. Some of the more prominent topics that are included in this edition are the following: Purchasing and supply policies and strategies; Purchasing price determination and cost analysis; Evaluation and selection of suppliers; The management of quality; Sustainability in purchasing and supply; Supplier development; Electronic commerce and electronic procurement applications Purchasing and supply management is aimed at students in this field as well as practitioners in business. The editors of this standard South African text, Prof. Hannie Badenhorst-Weiss, Dr Orpha Cilliers, Ms Winnie Dlamini and Prof. Marcus Ambe, obtained valuable contributions from authors from a number of institutions.

Now in its fifth edition, Wärnich’s Human Resource Management in South Africa provides the complete introduction to Human Resource Management in the challenging business world of modern day South Africa.

Dramatic changes in both the external and internal environment of organisations in South Africa since the beginning of the twenty-first century have resulted in employees increasingly expecting to be part of the decision-making process. This change, combined with developments in technology, means that human resource (HR) managers are now faced with new and important challenges.

In this situation, increasing pressure is being exerted on HR managers in South Africa to make a more significant contribution to the success of their organisations – how can organisations in South Africa deal with the complexity, speed and magnitude of these changes and still create and achieve a competitive advantage?

Features:

• Provides a thorough and comprehensive introduction to Human Resource Management in the challenging business world of modern day South Africa, thus ensuring that students develop a comprehensive understanding.
• The new edition fully addresses the latest human resource management (HRM) legislation, techniques, procedures and practices which are needed to successfully address the challenges faced by companies and aspiring HR professionals. This provides invaluable real-life contextualisation for students.
• Throughout, the new edition emphasises to students, the crucial importance of the well-being of employees to any organisation’s chances of ultimate success, and how people are the most important asset to a business.
• The practical examples and extensive case studies presented in this book fully illustrate the diversity and the richness of current initiatives used to improve the science and practice of human resource management in South Africa, thus ensuring that students can directly relate their studies to the reality of working life in South Africa.
• The balanced mix of chapters, emphasising diverse approaches and practices from leading organisations, enables students to draw lessons and guidelines from the experiences shared in this book and so further enrich their knowledge and understanding.

Employment relations, traditionally known as industrial or labour relations, forms an integral part of the activities of labour, employers and the government in business. It centres on balancing, integrating and reconciling the partly common and partly divergent interests of these parties. South African employment relations has reached the milestone of having been available for more than a quarter of a century and is the longest running book in this field in South Africa. This 8th edition of South African employment relations redefines the various role players in employment relations management and broadens the field to incorporate them. It brings the direction the labour market is going in terms of collective bargaining into sharper focus and proposes ways in which fair workplace relations can be established. It furthermore deals with the latest legislative developments, union activities and other contemporary issues. Besides the case studies and a comprehensive glossary, this edition now includes short inserts entitled "ER in practice" to highlight the challenges posed by industry and the business community, and to empower readers and practitioners to utilise the insights gained from these examples with confidence in their daily business activities. Lecturer support material is also available. South African employment relations is aimed at both students and practitioners in this field.