Modern day organisations are more dependent on communication to achieve success than ever before. Rapid development and greater complexity of communication technologies, and the growing importance and popularity of social media, means that organisations can no longer rely on traditional methods alone to engage in effective business communication.

Social media and new communication forms, however, come with their own challenges and pitfalls. Organisations need to carefully and strategically consider the use of these new media as part of their effective communication plan.

Effective Business Communication In Organisations, 4th edition, builds on traditional communication forms with up-to-date theory. It discusses new communication trends and the changing nature of communication in businesses.

A unique feature of the book is its integration of relevant management knowledge, new knowledge acquired and lessons learned from the COVID-19 pandemic and a direct focus on management values to help managers and potential managers succeed in a world driven by innovation and change.

The book further accommodates di¬fferent learning styles by providing the following features:

• Real-world business examples
• Figures and diagrams
• Concise summaries of important concepts
• Case studies
• Self-assessment questions

Significantly revised and updated, this second edition of "Management for Engineers, Scientists and Technologists" is vital reading for all students of any of these subjects hoping to make it in the real world.

Increasingly, students of engineering, science and technology subjects are finding that their success depends as much on general management skills and understanding operational systems as on their technical expertise. This book offers students that all- important firm foundation in management training.

"Management for Engineers, Scientists and Technologists" offers a practical and accessible introduction to management and provides a comprehensive guide to the management tools used in managing people and other resources. Part 1 includes a series of chapters on management applications and concepts, starting with basic issues such as 'What is a business?' and 'What is management?', continuing through management of quality, materials and new product development and concluding with examples of successful companies who provide good models of management. Part 2 considers human resource management and communications, introduces tools and techniques for managing machines and materials, examines financial management, describes the procedures and tools of project management, analyses the supply system and the processes of inventory control, studies business planning and marketing, and concludes with a new chapter on the management of SMEs.

The authors' significant experience in both teaching and industry provides valuable lessons in business management, and allows them to provide case studies with real insight.

African leadership is in crisis. The legacy of colonialism has prevailed, while novel challenges such as the pandemic and its aftermath, substantial developmental setbacks, the scourge of corruption and troughs in growth have challenged the ‘Africa Rising’ narrative that once dominated. In a deeply fragmented and uncertain world, one might ask, what is the source of inspiration for leadership?

As leaders are faced with the seemingly insurmountable task of rebuilding Africa’s economies, structures and systems, there is an argument to be made that leadership approaches should be uniquely and distinctly African.

Letlhokwa George Mpedi draws inspiration from African culture and African approaches to challenge the prevailing systems. By exploring selected proverbs and sayings, Letlhokwa identifies the tenets of successful and effective leadership. Traversing the ages, sourcing from indigenous practices, drawing from different regions and exploring diverse cultures on the continent, he finds common threads to rethink the practice of leadership.

From the Baobab to the Mosquito emphasises the value of collaboration and collective decision-making, reflecting the communal values that are at the heart of many African cultures. It offers a powerful reminder that leadership is not just about individual achievement, but about building strong relationships, fostering a sense of community, and making a positive difference in the lives of others.

Through this collection of African concepts in a contemporary context, Letlhokwa George Mpedi sounds the call for authentic African leaders.

There are a number of strategy books, international and local, available in the South African market. Why another one? What makes this book different?

The third edition of the book features a number of new chapters, focusing on strategy implementation and change management, resource allocation and responsible leadership. It also includes a more detailed coverage of managing strategic risk.

Features:

CULTURENEERING = Building a strong business culture in a diverse workforce that delivers obsessive customer service.

Are you a leader who aims to drive real growth for the people within your organisation and at the same time deliver exceptional customer service that sets you apart from your competitors?

Running a business in a racially polarised country with a melting pot of diversity, requires leaders to understand the complexity of building an inclusive culture out of a fragmented workforce. A strong culture is not only focused on chasing financial objectives, but is based on trust, equality, respect and mutual tolerance. When every employee has a true sense of belonging, despite their differences, it is possible to create a common purpose of obsessive customer service.

Cultureneering is a philosophy and framework that Ian Fuhr has spent four decades developing, and which he perfected while building the Sorbet Group, Africa’s largest beauty salon chain. This book takes the reader on a journey of personal development and unpacks the unbreakable link between culture and service. It reveals the tools required to build a company culture that is good for its people, its customers and, ultimately, for sustainable growth.

Leaders need to embrace this culture-driven approach to business leadership as it promises to play an important role in the overall transformation of our country’s workforce.

Market-leading text Organization Development and Change provides students with an excellent grounding in the theoretical underpinnings of the subject as well as describing, in practical terms, how behavioural science can be used to develop organizational strategies, structures and processes. It will enrich students’ understanding and study of organization development, change management and human resources management.

This is the first time the textbook has been adapted for Europe, South Africa and the Middle East. Therefore, all the core elements which have contributed to this popular textbook’s success are complemented by the inclusion of recent and relevant developments in the field pertinent to these regions, enabling students to fully relate to the topics discussed.

South African higher education students have for the years 2015 and 2016 stood up to demand not only a free education but a decolonised, African-focused education. The calls for decolonisation of knowledge are the ultimate call for freedom. Without the decolonisation of knowledge, Africans may feel their liberation is inchoate and their efforts to shed Western dominance all come to naught.

Over the years various African leaders including Steve Biko wrote about the need to decolonise knowledge. The call for decolonisation is largely being equated with the search for an African identity that looks critically at Western hegemony. Biko sought the black people to understand their origins; to understand black history and affirm black identity. These are all embedded in the struggle to decolonise and search for African values and identities.

The contributors in this book treat several but connected themes that define what Africa and the diaspora require for a society devoid of colonialism and ready for a renewed Africa. “The discussions we develop and the philosophies we adopt on Pan Africanism and decolonisation are due to a bigger vision and for many of us the destination is African renaissance”. Everyone has a role to play in realising African renaissance; government, churches, universities, schools, cultural organisations all have a role to play in this endeavour.

The ultimate CISA prep guide, with practice exams Sybex's CISA: Certified Information Systems Auditor Study Guide, Fourth Edition is the newest edition of industry-leading study guide for the Certified Information System Auditor exam, fully updated to align with the latest ISACA standards and changes in IS auditing. This new edition provides complete guidance toward all content areas, tasks, and knowledge areas of the exam and is illustrated with real-world examples. All CISA terminology has been revised to reflect the most recent interpretations, including 73 definition and nomenclature changes. Each chapter summary highlights the most important topics on which you'll be tested, and review questions help you gauge your understanding of the material. You also get access to electronic flashcards, practice exams, and the Sybex test engine for comprehensively thorough preparation. For those who audit, control, monitor, and assess enterprise IT and business systems, the CISA certification signals knowledge, skills, experience, and credibility that delivers value to a business. This study guide gives you the advantage of detailed explanations from a real-world perspective, so you can go into the exam fully prepared. * Discover how much you already know by beginning with an assessment test * Understand all content, knowledge, and tasks covered by the CISA exam * Get more in-depths explanation and demonstrations with an all-new training video * Test your knowledge with the electronic test engine, flashcards, review questions, and more The CISA certification has been a globally accepted standard of achievement among information systems audit, control, and security professionals since 1978. If you're looking to acquire one of the top IS security credentials, CISA is the comprehensive study guide you need.

How should you write and present a business proposal? What is the best way to take minutes? When should a work email be formal and when chatty?

Communicating in a clear, concise manner with colleagues and clients is a key aspect of professionalism and good business practice. Yet many South African companies do not train their staff to do this, leading to confusion and lost hours - and it affects how people view your ability to do your job.

Now, help is at hand with plain-language experts Bittie Viljoen-Smook, Johan Geldenhuys and Wena Coetzee in this user-friendly guide to all aspects of written English in the workplace. Your journey to presenting yourself in an excellent, effective way starts here.

The seventh edition of South African Human Resource Management: Theory and Practice has been thoroughly revised and updated. Our broader African context is accentuated even further, making it very clear that we need to find, craft and execute HRM strategies that suit our unique circumstances in South Africa and Africa more broadly.

Africa is at an exciting yet critical juncture. This continent boasts almost a third of the world’s mineral wealth and two-thirds of its remaining arable land, and it is estimated that by the end of the current century about half of all young people on the planet will be in Africa. Our continent’s future success is therefore locked up in this yet-to-be-realised human resource dividend, and South African managers in our local organisations as well as elsewhere in Africa and the world must lead the charge in unlocking and fully developing it. This edition expands on the holistic approach to human resource management (HRM) that has been propagated since the first edition in 1998. The emphasis throughout the book is that specialist practitioners in HRM and all other managers need to partner in managing the complex challenges faced in relation to our human resources. Also included are the contemporary HR trends in the South African environment and the emerging unifying framework of the South African Board for People Practices’ (SABPP) National HR Management System Standard, developed in 2013. HRM is shown to extend beyond staff/personnel employed by organisations to include managing all aspects related to people doing work not only as employees, but in other capacities as well. Similarly, even though the most prominent organisational context can be regarded as business or private sector organisations, this new edition makes explicit and clear connections with HRM challenges and issues in public sector organisations.

The book has a companion website that provides access to additional information, resources, case studies, and various questions and activities to facilitate active learning. The website is designed for a dual purpose: to enhance the learning experience of those who have bought the book and to assist those responsible for helping learners digest the wealth of learning material contained in this compendium on South African HRM.

Pepe Marais began his entrepreneurial journey as a newspaper delivery boy at the age of twelve. After finishing high school at the end of 1986 he spent two years in the army completing what was then compulsory national service. On his way home at the end of his service he had a chance encounter with a graphic artist which completely changed the course of his life.

Pepe's latent talent for art was developed and honed at a Cape Town art school, where he finished top of his class each year, which in turn would lead him to discover his passion for advertising. After graduating, he and his partner Gareth Leck launched their enterprising Take-Away Advertising Agency and business success seemed a foregone conclusion.

But some unwise business decisions and then the global recession of 2008 took their toll and, to make matters worse, Pepe's personal life began to disintegrate. However, at the lowest point of his life, he would discover a fundamental insight which became the foundation on which he would rebuild his life. It would also inspire the development of his Purpose for Business methodology and his deep interest in unlocking both human and Joe Public United business potential.

While Growing Greatness contains many lessons for aspiring entrepreneurs, perhaps what is more important is the deep wisdom it offers. Through his growing awareness of what purpose means in both business and personal terms, Pepe points the way to growing your own greatness.

The text emphasises four themes to support evidence-based management decision making: 1. Setting the statistical landscape in a management context 2. Interpretative decision making based on patterns revealed by exploratory data analyses 3. Statistical decision making guided by the test-based findings of inferential analyses 4. Predictive decision making using statistical modelling evidence. The thread that links them is the role of data analytics as a management decision-support tool. This fifth edition builds on the strengths of the fourth edition by: - Highlighting newer trends in statistical applications in management practice - Strengthening the Excel-based generation of statistical evidence using a custom-built software product, called X-Static - Enhancing the graphic visualisation of statistical evidence. Target market: - Undergraduate students of Management at universities (BCom, BAcc, etc) - Management diploma students working towards professional qualifications at institutions such as the IMM, CSSA, CIMA, IAC, etc. - Postgraduate students (MBA and PGDip) of Management at business schools.

For over a century, anthropologists have immersed themselves in unfamiliar cultures, uncovering the hidden rituals that govern how people act. Now, a new generation of anthropologists are using these methods in a different context - to illuminate the behaviour of businesses and consumers around the globe.

In Anthro-Vision, Gillian Tett - bestselling author, Financial Times journalist, and anthropology PhD - reveals how anthropology can make sense of the corporate world. She outlines how anthropology helps explain consumer behaviour - revealing the 'webs of meaning' that underpin our shopping habits, and unpicking the subtle cultural shifts driving the rise of green business. She explores how anthropology can shed light on the workplace, identifying the hidden tribes within the office, and pinpointing which rituals are binding together a team. And she shows how we can all use anthropology in our own lives, too: helping us make better decisions, navigate risk - even work out what our peers are really thinking.

Along the way, Tett draws on stories from Tajik villages and Amazon warehouses, Japanese classrooms and Wall Street trading floors, all to reveal the power of anthropology in action.

The result is a wholly new way to understand human behaviour. In a shortsighted world, we can all learn to see clearly - using the power of Anthro-Vision.

“We need to innovate!” - every CEO ever!

Innovation is not about changing your product, it’s about changing your mindset. It’s not about doing something new, it’s about stopping doing something old. This entire book rehashes these two lines in as many ways as ground-breaking (if you dropped him off a high platform wearing heavy shoes) business thinker Richard Mulholland was able to do in around 125 pages.

Changing the legacy mindset is not easy, but hot-damn, it’s worthwhile. Legacide, the book, hopes to do just that.

"Over the past two decades, Nene has gained a reputation both locally and internationally as a thought-leader in diversity and inclusion, values-driven leadership and transformation. She has authored numerous publications, including contributing to the book Leadership Perspectives from the Front Line. She is a member of the Diversity Collegium, a think tank of globally-recognised diversity experts. She is an associate lecturer at GIBS on Global Diversity and Unconscious Bias, as well as an associate lecturer on Transformation Strategy for the Stellenbosch Business School. She is a sought-after speaker for conferences around the world."

"The ideas and experiences shared by author Nene Molefi speak directly to the troubling prejudices and inequities that persist in our world. Diversity and inclusion are more pressing than ever. Injustices and deep social divisions persist, personally and systemically. Racism, sexism, homophobia, and other forms of fear and hatred are not isolated. They remain embedded and they demand courageous, deliberate work. In this book, Nene uses her own story to cast a bright light on the transformation journey. Nene’s book quite vulnerably takes the reader on Nene’s personal journey. In addition to the deeply personal content, each chapter ends with practical guidelines on how to lead inclusively. Nene’s book offers hope and substance in our vision of a diverse and inclusive and just society." —Justice Edwin Cameron

Lincoln Mali spent his youth as a student activist fighting the apartheid system. After spending many nights in jail and detention, he reached a turning point and decided to use his knowledge and skills more proactively. He enrolled at Rhodes University to study law. After realising that law wasn’t working for him and neither was his time in Mandela’s government, he decided to go the corporate route and joined Standard Bank. And here was where he thrived.

Most of Mali’s business and leadership lessons were learnt while working for Standard Bank around Africa. He had to overcome imposter syndrome, toxic work environments, transformation issues and learn how to motivate, inspire and lead. And with Mali’s guidance, you can do all that too.

So, are you ready to be inspired?

The #1 New York Times and top ten Sunday Times bestseller

'I love this book . . . reading it will actually change not just how you see strangers, but how you look at yourself, the news - the world. Reading this book changed me' Oprah Winfrey

The highly anticipated new book from Malcolm Gladwell, international bestselling author of The Tipping Point, Blink, Outliers, What the Dog Saw and David and Goliath

The routine traffic stop that ends in tragedy. The spy who spends years undetected at the highest levels of the Pentagon. The false conviction of Amanda Knox. Why do we so often get other people wrong? Why is it so hard to detect a lie, read a face or judge a stranger's motives?

Through a series of encounters and misunderstandings - from history, psychology and infamous legal cases - Malcolm Gladwell takes us on an intellectual adventure into the darker side of human nature, where strangers are never simple and misreading them can have disastrous consequences.

No one challenges our shared assumptions like Malcolm Gladwell. Here he uses stories of deceit and fatal errors to cast doubt on our strategies for dealing with the unknown, inviting us to rethink our thinking in these troubled times.

When Feyi Olubodun, CEO of one of West Africa’s leading creative agencies, witnessed one too many cases of brands failing in the African marketplace he began to ask himself questions:
- Why did brands, both global and local, so often fail to connect with the African consumer?
- What was it about the African market that brand owners were not seeing?

He began to reflect on his own marketing experiences and out of this emerged the framework for The Villager.

In Feyi’s view, the African consumer begins his life’s journey by moving from the village, his rural dwelling, to the city, carrying with him not only his own dreams but also the dreams of his community. He is a highly aspirational consumer, motivated to succeed, and he becomes the economic portal for the rest of his community back home. But although he may be exposed to global influences and technology, his essential identity remains largely intact. This is why Feyi calls the African consumer a Villager. The Village is no longer a physical space; it is a psychological construct that defines him and the filter through which he engages with and consumes brands.

In developing his construct, Feyi posits that if you wish to engage successfully in a market you may not understand, you must have the right ‘lenses’ to view a people. He believes the secret lies in applying these lenses at the confluence of commerce, culture and consumer. Data is not enough to understand the vagaries of a particular market. Drawing on his wide experience and wealth of astute observations, he provides a highly readable and indispensable guide to the mindset of the African consumer today, yet it is true to say that his insights apply, albeit in a more nuanced way, to consumer behaviour across the globe.

The Villager is essential reading for brand owners wishing to conquer new markets.

Another one of those books about rules? Yes, except that this one may be the defining factor that will turn your dream into reality. Many have succeeded at being an entrepreneur, but many, many more have failed. Which side would you rather be on?

Sure, entrepreneurship is often about breaking the rules. But there are also a number of them that you should follow if you want to survive long enough to see what happens when you do. A business should be more than just a venture, it should be an adventure! The difference between a successful journey, rather than a wasted one, is knowing when to do what. That is what this book is about. Not science, but experience. The rules of hustle.

Based on Marnus Broodryk’s business experiences, together with insights from friends and fellow entrepreneurs, 90 Rules For Entrepreneurs is your guide to avoiding the pitfalls, as well as seizing the opportunities, your handbook to being an entrepreneur, a millionaire and of course, happy.

Careers: An Organisational Perspective is a market-leading textbook on careers in the modern organisational context. The sixth edition reflects the most recent research and trends on the new unfolding nature of careers in the fast emerging digital-era employment environment. The book retains its popular blend of up-to-date theory, classical and contemporary research, application activities and real-life case scenarios that represent the cultural diversity of South Africa. Careers: An Organisational Perspective speaks to the national imperative for quality career development services for all South African citizens. The book continues to serve as a valuable resource for students, academics and practitioners who are eager to craft meaningful careers that enable them to thrive in the demanding and uncertain work sphere of Industry 4.0 (and beyond).

This book is about the most important and valuable resource of today, the management and development of human resources. The authors of this publication have attempted to scan the horizon of international best practices in the field of human resource development.

The authors have identified international best practices and integrated them into the principles of the National Qualifications Framework and South African Qualifications Authority requirements, and also aligned with the National Skills Development Strategy vision for 2015.

A Silicon Valley icon - and inventor of the iPod and iPhone - dispenses valuable tips and life lessons for entrepreneurs at any stage in their careers.

Tony Fadell has spent the last three decades making things and founding companies that have profoundly changed millions of lives. After leading the team that created the iPod and iPhone, products that saved a struggling Apple, Tony founded Nest Labs and revolutionised household electronics. He has worked with everyone from Steve Jobs to Larry Page, advised companies from Impossible Foods to Diamond Foundry, built products that have literally shaped the modern world, and learned a lot of things about business, innovation and solving all manner of problems.

In BUILD, Tony shares stories and valuable lessons from his career, offering advice and solutions for your toughest moments. For anyone striving to grow in their career, start-up founders and start-up dreamers, leaders of businesses big and small, this book will show you how to navigate challenges and take that next big leap.

The much-anticipated and inspiring memoir by Indra Nooyi, the trailblazing former CEO of PepsiCo, offering clear-eyed insight and a call to action for how our society can really blend work and family - and advance women - in the twenty-first century.

For more than a dozen years as one of the world's most admired CEOs, Indra Nooyi redefined what it means to be an exceptional leader. The first woman, person of color, and immigrant to run a Fortune 50 company - and one of the foremost strategic thinkers of our time - Nooyi transformed PepsiCo with a unique vision, a vigorous pursuit of excellence, and a deep sense of purpose. Now, in a rich memoir brimming with grace, grit, and good humor, My Life in Full offers a firsthand view of a legendary career and the sacrifices it so often demanded.

In her book, Nooyi shares the events that shaped her - from her childhood in 1960s India, to the Yale School of Management, to her rise as a consultant and corporate strategist who soon ascended into the most senior executive ranks. The book offers an intimate look inside PepsiCo, detailing how she steered the iconic American company toward healthier products and reinvented its environmental profile without curbing financial performance - despite resistance at every turn. At the same time, Nooyi built a home with her husband - also a high-powered executive - two daughters, and members of her extended family. My Life in Full includes her unvarnished take on the competing pressures on her attention and time, and what she learned along the way.

This book, as has her personal journey, will inspire young women everywhere to believe that they, too, can climb to powerful roles without giving up on the desire for a family and children. But, as Nooyi eloquently argues, her story is not a call for women to simply try harder, but is proof of the importance of organised care structures in all of our success. Nooyi makes a clear, actionable, urgent call for business and government to prioritise the care ecosystem, from skilled care networks to zoning policy, to paid leave and flexible and predictable work hours, each so critical to unleashing the economy's full potential and helping families thrive.

Generous, authoritative, and grounded in lived experience, My Life in Full is both the story of an extraordinary leader's life, and a moving tribute to the relationships that created it.

The topic of wealth is divided into two sets of opposing solutions: the ones sold by smiling politicians who want your vote, and those quietly explained by entrepreneurs and businesses owners who have been through the mill and know what it takes to become extremely rich.

Douglas Kruger, bestselling author of Is Your Thinking Keeping You Poor? and Poverty Proof, returns with his hardest-hitting book yet. This take-no-prisoners exploration of how money works will challenge you on everything you think you know while arming you with economically sound principles for growing your prosperity. No holds are barred when it comes to discussing how governments, particularly in Sub-Saharan Africa, keep people poor, and which deeply held belief systems promote poverty.

The book explores and debunks all the accepted clichés, which are more dangerous than you might think. It also asks what sort of society becomes prosperous, and what political moves inhibit wealth-building for individuals. And then we get to the gold: you, and how you can think, act and plan in order to radically transform your own wealth potential. It may be a bumpy ride, but the information in this book will change your life, your wealth and your entire worldview about money. When the outcome is the rest of your life, will you choose destitution? Or will you learn how to escape generational cycles of poverty and become a self-made, first-generation millionaire?