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The "Top 25 Retail KPIs of 2011-2012" report provides insights into the state of retail performance measurement today by listing and analyzing the most visited KPIs for this functional area on smartKPIs.com in 2011. In addition to KPI names, it contains a detailed description of each KPI, in the standard smartKPIs.com KPI documentation format, that includes fields such as: definition, purpose, calculation, limitation, overall notes and additional resources. While dominated by KPIs reflecting cost performance and material handling, other popular KPIs come from categories such as transportation, time performance, delivery quality and warehousing. This product is part of the "Top KPIs of 2011-2012" series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. SmartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples, representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2011 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.

Do you remember the dime stores of the '60s? Did you ever shop at G.C. Murphy's, Woolworth's, or Newberry's? Discount department stores became very popular in the '70s and dime stores began to close. Stores like Kmart, Grant City, Murphy's Mart, Hills, and Ames provided a great shopping experience for American families. Most of those chains closed their doors in the '80s and '90s. The glory days of department store shopping have faded away and we now live in a big box world. I always loved shopping in downtown Defiance, Ohio when I was growing up in the '60s. My favorite store was G.C. Murphy's. The day I celebrated my 16th birthday, I applied for a job at Murphy's. I was hired a few weeks later. After living in North Dakota for four years as a young Air Force wife, I moved back to Ohio. Retail was still in my blood. I always thought I would go back to work at Murphy's someday. By this time, most of the Murphy's stores had closed and new Murphy's Marts were built to replace the smaller dime stores. We lived very close to Kmart in Bryan. The store was just a short walk across the field near our house. I applied for a job at Kmart and was soon hired, since I had previous retail experience at Murphy's. I worked at Kmart for a total of 17 years. Did you ever wonder what it was like to work in one of these stores? How difficult was it to operate a manual cash register before bar codes and scanners made the task much easier? Read about Halloween costume contests, shoplifting stories, and bluelight specials. Follow the adventures of six family members who all worked at the same store. If you have ever worked in retail, or dreamed of a career in retail, then this is the book for you

In today's business climate, transacting eCommerce on the Internet represents the fastest growing marketplace in the world - but few people really understand how to make it sing! Harness the online money making potential of your business with trade secrets from this acclaimed industry insider, veteran of more than 150 marketing campaigns in the corporate Big Leagues. Discover 24 tools to convert visitors into buyers 6 Questions to NEVER ask in a marketing campaign 9-Steps to turn your email list into a cash machine Learn 16 practical conversion tips for any website Learn psychological triggers to increase conversion rates using an array of promotional tools From creating hefty mailing lists to launching powerful viral marketing campaigns, you'll learn the tricks of turning the noise of the digital realm into a chorus of eCommerce for your business. Let this book show you how to make money while you sleep!

The story of Mal Coven the family man, the businessman, and the entrepreneur for whom retirement from the Biway has meant pursuing original entrepreneurial ideas &#8212 as well as brushing up against and corresponding with celebrities Barbara Walters, Larry King, Nancy Sinatra, Jackie Mason, Bud Selig, Mort Zuckerman, Arthur Sulzberger Jr., and others.

Coven reveals the secrets behind his and Abe Fish's founding and development of the Biway, a hugely successful discount chain that predated the coming of Wal-Mart to Canada. During their 28-year tenure, the Biway grew to 249 stores across eight provinces, delivering quality merchandise at low markups and low prices never before seen in a chain store in the country.

Interwoven throughout are stories of the author's many passions, including breakfasts with "the Knights of the Round Bagel," following the Toronto Blue Jays, and cultivating his taste for smoked meat, hot dogs, and other fun foods.

"Mal Coven is 'The Determinator' &#8212 a man who achieves what he seeks and succeeds at what he does. He's a winner in business and life." &#8212PAUL V. GODFREY, President and CEO, Postmedia Network

"Coven is a great storyteller. Read this book for fun and knowledge about retailing. It can't miss " &#8212LEONARD SIMPSON, Chairman, Town Shoes Limited

Mal Coven, the son of Jewish immigrants from the Russian empire, grew up in Mattapan, a working-class neighbourhood of Boston. His education in business began with his father, a custom peddler who walked door to door and floor to floor, selling merchandise and extending credit to fellow immigrants in Boston. He is a graduate of the renowned Boston Latin School and Boston College. Coven went from stock boy to boys' buyer at Filene's, "The World's Largest Specialty Store," in Boston. In 1961, he got really lucky when his brother-in-law Abe Fish in Toronto invited him to become a partner in two stores that were to lead to the successful Biway discount chain. He lives in Toronto.

In recent years, campaigns have been galvanised to 'save the High Street'. It seems everyone has a view about how we can revamp our down-at-heel towns and cities. But are they missing the point? Veteran retailer Bill Grimsey argues that it is already too late. The High Street, that we have grown to know and love, is as good as dead already. The indisputable truth is British towns and cities are losing their identity and dying off. Independent stores that were once vital to the fabric of towns are disappearing at a rate of 50 shops a week. Some towns now have as many as 24 per cent of their shops shuttered. The time has now come to work out what happened, learn lessons from our mistakes and find a new way forward to make new and innovative use of our shattered town centres. "Have our shopping preferences created the High Street we now deserve?"

Find Retail Products In Your Local Retail Stores & Resell Them On Amazon For PROFITS Of 300% And Higher

Whether your are looking for extra income, or seeking a full-time business opportunity, this book will explain the exact online selling process anyone can replicate, but very few do. Learn how I make close to $3,000 a month with Amazon by reselling items found in local retail stores. I only work part time hours, and am able to do this while maintaining a full time job. In this book you will be exposed to the very business model I follow - one that eliminates most of the risk that other online sellers face, and creates a system where Amazon does most of the work for you. I refer to this business model as "Retail Flipping" - which is ultimately the process of buying extremely discounted products from your local brick and mortar stores and reselling for high profits on Amazon. Why Selling On Amazon Is the Best Home Based Business For Almost Anybody

By 2014, online retail sales are projected to hit $250 billion. Start today by leveraging Amazon's online marketplace and become one of the early entrants to the fastest growing and most profitable industry. In this book you will learn: The reselling business model I follow, which allows me to make a full time salary in less than 18 hours of work a month How to find highly profitable items anywhere to sell on Amazon for up to a 10x markup How to leverage Amazon's e-commerce platform so you work less, focus on the highly profitable tasks, and earn more than other sellers

Bonus Case Study

Walk with me as I fully document one of my recent months selling on Amazon. I break down the numbers, inventory, sales, and strategy that helped me earn $2,800 in PROFIT. You will see first hand how my system works, and how you can replicate or surpass my efforts in a matter of weeks.

What Are People Saying About You Online? You cannot hide anymore. Your brand and reputation does not belong to you anymore and whether you want it or not, conversations occur with or without you. People are talking and sharing information about you and your business across the internet. Yes, they are talking about you In real time and may become a matter of global, public record in minutes. That's either going to look really good for you or it has the potential to look really bad. Whether you are a large corporation or a small Mom and Pop shop, it's critical to make an ongoing effort to protect what you have worked so hard to build. It is unrealistic to think you can control your brand and reputation by not being involved in social media. You'll learn: What is social media and how does it affect you and your business reputation? Why use social media for your business? How to create a buzz about your brand, build your image and mistakes to avoid Steps to build a reputation and why it is important even if you have a brand new business How one negative comment on the first page of Google can hurt your business and what you can do about it (Hint: You have to be ahead of them). 17 ways to manage your reputation using social media

This guide is about making connections and making money. There are three major components that need to be considered when taking your business and marketing plans online: 1.Benchmarking your current business so that you have a baseline from which to be able to measure your success. 2.Making sure you have a clear goal for your online communication plan to achieve and an equally clear structure for it to follow. 3.Engaging yourself and your network or audience in activities that will build trust, efficacy, ethics, social responsibility, loyalty and action. There has been a shift in the world of marketing. If you think about it, social media is different; with the introduction of Web 2.0, it's no longer a monologue - it's a dialogue. Your advertising and marketing need to be interactive going forward. Any online product needs to follow the same principal. If you keep this in mind, your success will be solid. This guide also offers step by step, complete with screen shots on how to get the job done. My contact information is in the book and i am always willing to help.

Using more than 50 best practice examples from successful retailers globally, in this book retail thought leader and business strategist Dr Mark Dorgan offers a practical framework you can use to design and deliver a differentiated retail customer experience in the store and in multi-channel retailing. Using straight-forward descriptions of the key concepts, best practice cases and practical tool sets, the book offers retail teams and others who deal with consumers a clear and practical approach to delivering the customer experience in-store, on-line, on-mobile and across channels, tapping into both established retail best practices and strategies for responding to new consumer trends.

1985, manufacturing is in decline and UK financial services has just started to unleash its commanding power over the economy for the next 25 years until the credit crunch bites. Sales of retail financial products and advice proliferated as banks, insurance companies and financial advisers scramble for market share. Regulation and regulators along with advice models traverse an ever growing understanding of the effects of the financial sales advice and service that has gone before, mortgages and endowments being good examples. To a significant extent successful selling is what financial services, along with most other services and products are about, as you will see. This book details the journey of a financial adviser through UK financial sales over a quarter of a century, containing some humorous anecdotes of success, failure and middle management to aid understanding and improve prospects. Starting from a bank clerk to running his own financial services company from a clean sheet, Keith Churchouse will visit many aspects of working for a financial services business leading to running his own successful business, including marketing, industry education, sales techniques and targeting and self belief in your own abilities to succeed in the current economy.