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Books > Business & Economics > Industry & industrial studies > Distributive industries
In the decades after World War II, evangelical Christianity nourished America's devotion to free markets, free trade, and free enterprise. The history of Wal-Mart uncovers a complex network that united Sun Belt entrepreneurs, evangelical employees, Christian business students, overseas missionaries, and free-market activists. Through the stories of people linked by the world's largest corporation, Bethany Moreton shows how a Christian service ethos powered capitalism at home and abroad. While industrial America was built by and for the urban North, rural Southerners comprised much of the labor, management, and consumers in the postwar service sector that raised the Sun Belt to national influence. These newcomers to the economic stage put down the plough to take up the bar-code scanner without ever passing through the assembly line. Industrial culture had been urban, modernist, sometimes radical, often Catholic and Jewish, and self-consciously international. Post-industrial culture, in contrast, spoke of Jesus with a drawl and of unions with a sneer, sang about Momma and the flag, and preached salvation in this world and the next. This extraordinary biography of Wal-Mart's world shows how a Christian pro-business movement grew from the bottom up as well as the top down, bolstering an economic vision that sanctifies corporate globalization. The author has assigned her royalties and subsidiary earnings to Interfaith Worker Justice (www.iwj.org) and its local affiliate in Athens, GA, the Economic Justice Coalition (www.econjustice.org).
Visual Merchandising and Display, Seventh Edition, focuses on all aspects of visual merchandising and display, from classic techniques to the latest developments. Using hundreds of global examples, this text shows how a retailer can optimize its image with its target market by adding interest to window and interior displays. The book includes updated chapters on lighting, fixtures, and interactive media; expanded sections on store planning, CAD programs, floor plans, and planograms; and a new section called Tools for Getting the Job. New to this Edition: - Contains six new case studies and extensively revised and updated images - New section Tools for Getting the Job in Chapter 27 includes tips for creating your own website and using platforms like Behance to showcase your portfolio -Updated and new Go Green boxes discuss current topics in sustainability and visual merchandising Visual Merchandising and Display STUDIO -Study smarter with self-quizzes featuring scored results and personalized study tips -Review concepts with flashcards of terms and definitions -Watch videos that bring chapter concepts to life Instructor Resources -Instructor's Guide with Test Bank provides suggestions for planning the course and using the text in the classroom -PowerPoint (R) presentations include images from the book and provide a framework for lecture and discussion
Studies of the British Industrial Revolution and of the Victorian period of economic and social development have until very recently concentrated on British industries and industrial regions, while commerce and finance, and particularly that of London, have been substantially neglected. This has distorted our view of the process of change because financial services and much trade continued to be centred on the metropolis, and the south-east region never lost its position at the top of the national league of wealth. This is a pioneer survey of the mercantile sector of the economy from the end of the eighteenth century to World War I. It complements Dr. Chapman's The Rise of Merchant Banking (1984), concentrating on the various ways in which British merchants responded to the unprecedented opportunities of the Industrial Revolution and the growth of the British Empire. The main conclusion is that industrial entrepreneurs contributed only briefly to merchant ventures, and that with limited success. Rather did the established merchant community evolve its own new forms of enterprise to meet the changing opportunities: the 'new frontier' merchant networks of the Atlantic economy, the international houses in continental trade, the agency houses in the Far East, and the home trade houses dominating the domestic market. These resilient organisations enabled the British merchant enterprise to survive longer and in greater strength than in other Western economies.
In Future Luxe: What's Ahead for the Business of Luxury, Erwan Rambourg identifies the major forces and emerging trends that are set to reshape luxury over the next decade. The expansion of Chinese consumption and the boost in women's spending power around the world will fuel continued growth in the industry-but even more importantly, fundamental changes are on the horizon. The younger generation is entering the luxury market, bringing new values and demands that will redefine the very meaning of luxury. The sector should expand in the realms of travel, health, leisure, even cannabis. For brands to resonate with these younger consumers they will have to develop substance beyond a high-quality product or a desirable logo. Greenwashing won't cut it-brands will need to take seriously issues like diversity, sustainability, and ethical production. To ensure his portrait of the industry has the depth and nuance of real-world experience, Rambourg interviews several CEOs from the largest groups and brands, including Kering, Cartier, Puma, and Moncler, in addition to drawing on his own observations from over two decades in luxury. Future Luxe is engaging, wise, and deeply informed, a vital read for those new to the industry as well as veterans planning for continued success.
Harness the power of social media to attract new customers and transform your business! More than three billion people are now on social media. If you're not in the social media marketing game, you're not in the game at all. From one of the world's leading figures in the world of social media marketing, Likeable Social Media reveals everything you need to know about building your brand and attracting & retaining loyal customers through smart, savvy social media engagement. This updated edition of the bestselling classic is packed with expert advice and new case studies that demonstrate the latest best practices. You'll find critical information about new and relevant social media platforms, such as Snapchat, along with updated tools, and tactics around video, mobile, paid media, and data; and need-to-know insights into existing platforms/content, including Instagram, LinkedIn and Facebook stories. Likeable Social Media shows you how to: *Engage customers and crowdsource innovation online *Create content that resonates with consumers and provides value*Integrate social media into the entire customer experience*Effectively deal with criticism and negative feedback on social media*Grow your audience across social channels, and much more
Wal-Mart is the biggest company on earth, ever. Around 7.2 billion people shop there in a year - more than one visit for every person on the planet. It's expanding across the globe from Brazil to Eastern Europe. And it has the power to change our world ...Charles Fishman takes us into the heart of the most successful superstore in history to show how the 'Wal-Mart effect' shapes lives everywhere, whether for overnight cleaners in America, bicycle-makers in China or salmon farmers in Chile. Now Wal-Mart's influence is so great it can determine everything from the design of deodorant to the shape of a town, working practices to market forces themselves, Fishman asks: how did a shop manage to do all this? And what will the ultimate cost of low prices be?
The processes of change throughout the retail sector has rapidly gained dynamism through the COVID-19 pandemic. In an unprecedented situation, social distancing has fuelled the integration of digital shopping functions and at the same time the yearning for real places of encounter. Retail Design International addresses these shifts and presents over 40 brave concepts that drive the retail shift forwards. Text in English and German.
..".Extraordinary: Gibbs has popped the hood and taken apart the engine of commercial design and development, showing us each individual part and explaining fit, form and function."--Yaromir Steiner, Founder, Chief Executive Officer, Steiner + Associates ..".the most comprehensive and expansive book ever written on the subject of Retail Real Estate Development. Gibbs is by far the most prominent advocate for reforming retail planning and development in order to return American cities to economic and physical prominence."-Stefanos Polyzoides, Moule & Polyzoides Architects & UrbanistsThe retail environment has evolved rapidly in the past few decades, with the retailing industry and its placement and design of "brick-and-mortar" locations changing with evolving demographics, shopping behavior, transportation options and a desire in recent years for more unique shopping environments. Written by a leading expert, this is a guide to planning for retail development for urban planners, urban designers and architects. It includes an overview of history of retail design, a look at retail and merchandising trends, and principles for current retail developments. "Principles of Urban Retail Planning and Development" will: Provide insight and techniques necessary for historic downtowns and new urban communities to compete with modern suburban shopping centers. Promote sustainable community building and development by making it more profitable for the shopping center industry to invest in historic cities or to develop walkable urban communities. Includes case studies of recent good examples of retail development
This major two volume collection presents some of the most influential theoretical and empirical papers on the economic theory of auctions. Auction theory has been the basis of fundamental theoretical work in industrial economics, public economics, labour economics and finance, and has helped the understanding of price formation in markets. There has recently been an explosion of interest in its practical applications, especially in organising the sale of government assets (for example, treasury bonds, radio spectrum licenses, and firms to be privatised) and in developing new markets for electricity and transport. Because auctions are such simple and well defined environments, they provide a valuable testing ground for economic theory that has been increasingly exploited in empirical work. The book will also include important previously unpublished papers by P.R. Milgrom, R. Weber and A. Ortega-Reichert, and other hard-to-find papers by W. Vickery and others.
Wal-Mart is America's largest retailer. The national chain of stores is a powerful stand-in of both the promise and perils of free market capitalism. Yet it is also often the target of public outcry for its labor practices, to say nothing of class-action lawsuits, and a central symbol in America's increasingly polarized political discourse over consumption, capitalism and government regulations. In many ways the battle over Wal-Mart is the battle between "Main Street" and "Wall Street" as the fate of workers under globalization and the ability of the private market to effectively distribute precious goods like health care take center stage. In Wal-Mart Wars, Rebekah Massengill shows that the economic debates are not about dollars and cents, but instead represent a conflict over the deployment of deeper symbolic ideas about freedom, community, family, and citizenship. Wal-Mart Wars argues that the family is not just a culture wars issue to be debated with regard to same-sex marriage or the limits of abortion rights; rather, the family is also an idea that shapes the ways in which both conservative and progressive activists talk about economic issues, and in the process, construct different moral frameworks for evaluating capitalism and its most troubling inequalities. With particular attention to political activism and the role of big business to the overall economy, Massengill shows that the fight over the practices of this multi-billion dollar corporation can provide us with important insight into the dreams and realities of American capitalism.Rebekah Peeples Massengillis a Lecturer in the Department of Sociology at Princeton University.
Onlinehandler haben in den letzten Jahren massiv an Popularitat gewonnen und dadurch weite Teile des stationaren Handels in eine existenzielle Krise gesturzt. Um gegenuber dem Onlinehandel bestehen zu koennen, mussen stationare Geschafte sich ihres einzigartigen Potenzials zur Ansprache nicht-digitalisierbarer Kundenbedurfnisse bewusstwerden und Verkaufsumgebungen in Orte des Erlebnisses sowie der Entdeckung verwandeln. Ein wesentlicher Baustein hierfur ist die gezielte Schaffung sensorischer Erfahrungen, welche zum Eintreten und Verweilen in der Verkaufsumgebung motivieren. Aber wie? Um diese Frage zu beantworten, verschafft dieser Band der Reihe "Science meets Practice" Einblicke in die neuesten Forschungsergebnisse aus dem sensorischen Marketing zum Sehen, Hoeren und Riechen. Die Autoren beschreiben die teils uberraschenden Effekte sensorischer Eindrucke auf das Konsumentenverhalten und geben klare Empfehlungen fur die Marketingpraxis. Video per App: einfach die SN More Media App kostenfrei herunterladen, einen Link mit dem Play-Button scannen und sofort das Video auf Smartphone oder Tablet ausspielen. Der Inhalt Neueste Forschungsergebnisse zu Multisensorik im Einzelhandel Konkrete Hinweise, wie visuelle, auditive und olfaktorische Reize wirken Low hanging fruits: Wie kann die sensorische Verkaufsumgebung unmittelbar und mit Hilfe einfacher Anpassungen verbessert werden? High hanging fruits: Wie sollte eine multisensorisch abgestimmte Umgebung aussehen, um eine maximale Wirkung zu erreichen? Videos mit Experteninterviews
Get to know the activities, processes and people involved in wholesaling and its crucial role in the wider fashion industry. From working with fashion vendors and trend forecasting companies, to navigating trade shows, and working in different territories, Fashion Wholesaling is the ultimate guide to an often overlooked but rewarding career path. Clearly illustrated case studies and industry-focused exercises put the journey from apparel factory to retailer into a practical, real-world context for anyone looking for a way into the business of fashion.
Die Automation von Marketing und Sales ist in Zukunft erfolgsentscheidend. Nur so koennen B2B-Unternehmen dem Wettbewerbsdruck weiterhin standhalten. Doch der Aufbau eines digitalen Marketing- und Salesprozesses ist aufwendig und komplex und stellt insbesondere kleinere B2B-Unternehmen vor die herausfordernde Frage: Wie kann die Digitalisierung moeglichst kosteneffizient vorangetrieben werden? Anhand von Erfahrungswerten aus uber 100 B2B-Digitalisierungsprojekten haben Laura Mader und Marc Gasser das Modell der digitalen B2B-Roadmap entwickelt - eine Schritt-fur-Schritt-Anleitung fur die Planung, Steuerung und Skalierung von digitalem Marketing und Sales. Mithilfe der digitalen B2B-Roadmap Leads automatisiert entlang der Customer-Journey fuhren, einen Wettbewerbsvorteil erreichen und den Umsatz steigern. Dieses Buch ist fur B2B-Unternehmer, Visionare und Impulsgeber, die veraltete Marketing- und Salesmodelle auf den Kopf stellen und Innovation effizient vorantreiben wollen.
Written by marketing experts, this authoritative and comprehensive full-colour textbook made up of both accessible research and theory, real-world examples and case studies including Prada, Gucci and Burberry, provides students with an overview of the global fashion industry and fashion marketing, strategy, branding, communications, retailing and distribution, as well as the psychological factors involved in consuming fashion and luxury. The role of social media, celebrities and influencers such as Kim Kardashian and Lil Miquela are discussed, as is the ever-increasing role of ethical fashion and sustainability. The authors also offer an expanded view of fashion and luxury by moving beyond just clothing and apparel to include other fashionable and luxurious products and services, including technology. Packed with attractive visuals from fashion and culture, and accompanied by chapter summaries, questions and exercises, this textbook is essential reading for students studying fashion, luxury, marketing, management, retailing, branding and communications. Also provided for educators are supporting PowerPoint slides and an instructor's manual to support use of the textbook with students. Suitable for Fashion Marketing/Fashion Consumer Behaviour modules as well as a general text for Fashion Marketing programmes. The text will also appeal to Luxury programmes (MBA etc) and Retail Marketing modules (UG).
""Shopping for Pleasure" is an impressive, engaging and important book. Erika Rappaport has taken on the challenge of drawing together the currently diverging fields of cultural, gender and urban history, and she has succeeded splendidly."--Geoffrey Crossick, University of Essex. ""Shopping for Pleasure" is an exciting blend of social, economic, and cultural history that shows an inventive use of sources and a clever juxtaposition of different domains of historical inquiry. Rappaport is tackling a set of topics that, astonishingly, have remained unexplored in British historiography. . . . With great and superb detail, the book tells an original story about middle-class women's urban culture and its relation to feminism."--Judith Walkowitz, Johns Hopkins University "["Shopping for Pleasure"] contributes significantly to feminist scholarship, partly because it shows why this aspect of everyday life deserves serious analysis and because it offers such deft analyses of women's contributions to the commercial success of London in this period."--Mary Poovey, New York University "An innovative and imaginative work. The originality lies partly in the juxtaposition of new materials, such as the institutional histories of Selfridge's and Whiteley's, the women's clubs of the late Victorian and Edwardian years, and the West End musical comedies. Erika Rappaport uses this material with great sophistication, referring to theoretical works in film studies, cultural studies, literature, and history. The illustrations, too, are extremely engaging."--Ellen Ross, Ramapo College "Shopping for Pleasure is an impressive, engaging and important book. Erika Rappaport has taken on the challenge ofdrawing together the currently diverging fields of cultural, gender and urban history, and she has succeeded splendidly."--Geoffrey Crossick, University of Essex "In Shopping for Pleasure Erika Rappaport tells the fascinating story of women's relationship to commercial culture in London in the last half of the nineteenth century, and she does so with elan, clarity, and prodigious research. She moves from the creation of the first department stores to the era of the suffragettes, from the "Girl of the Period" to the Gaiety Girl, from Whitely's to Selfridge's, from Charlotte Bronte to Amy Levy, and from Bayswater to Regent Street. While touching on a wide variety of topics, among them the appearance of public toilets, the creation of women's clubs and tea rooms, the proliferation of women's magazines, and musical comedy, Rappaport's subject is ultimately the creation of a modern ideal of middle-class femininity: no longer merely domestic and private but engaged as well in the public realm of consumption, display, and civic action."--Deborah Nord, Princeton University
Woolworth's bright red signboard was a beacon on British and Irish high streets for nearly a century. American in origin, Woolworth's grew rapidly after the first branch opened in Liverpool in 1909. The business model - with inexpensive goods piled on counter tops - scored an immediate hit with British consumers. By 1930 there were 400 stores, and by 1960 over 1000. With its own architects' department and regional construction teams, Woolworth's erected hundreds of prominent stores in shopping centres throughout England, Scotland, Ireland and Wales. It is these buildings - often typical of the commercial architecture of their day - which provide the focus of this book. This is not, however, a conventional architectural history - it is the story of Woolworth's seen through the prism of its stores. The Woolworth's chain was of huge cultural importance, shaping and reflecting fundamental changes - mostly American in origin - that took place in the nation's shopping habits. Despite its dominant position on the high street, by the 1960s Woolworth's was beginning to lose its way. As people acquired cars and freezers and began to desert the high street, Woolworth's tried to stay ahead of the game with unsuccessful ventures into out-of-town and catalogue shopping. But by the time of its demise in 2009, a shrunken Woolworth's owned just two of the stores which it had built and developed over the preceding century. The closure of the last British stores in January 2009 provoked an outpouring of nostalgia and grief. Woolworth's occupied the heart of many communities, physically and commercially, and its heritage deserves celebration.
Since the release of Doug Stephens' first book, The Retail Revival, change in the global retail sector has accelerated beyond even the boldest forecasts. As predicted, online giants like Amazon and Alibaba.com are growing at a dizzying pace. Hundreds of well-known brick and mortar retailers have closed their doors, and brands and retailers across categories are struggling to understand the shifting needs and expectations of a new consumer. Picking up where The Retail Revival left off, Reengineering Retail explores the coming revolution in the global retail and consumer goods market, offering sales and marketing executives a roadmap to the future. Author and internationally renowned consumer futurist, Doug Stephens, paints a bold vision of the future where every aspect of the retail experience as we know it, will be radically transformed. From online to bricks and mortar, the very concept of what stores are, how consumers shop them, and even the core economic model for revenue, will be will be profoundly reinvented; changes sure to affect not only retailers large and small but any business with a stake in the global retail industry. Infused with real world examples and interviews with industry disruptors, Reengineering Retail illustrates the vast opportunities at play for bold brands and business leaders. Stephens' strategies will provide businesses with the foresight required to move quickly and effectively into the future.
The geography of American retail has changed dramatically since the first luxurious department stores sprang up in nineteenth-century cities. Introducing light, color, and music to dry-goods emporia, these "palaces of consumption" transformed mere trade into occasions for pleasure and spectacle. Through the early twentieth century, department stores remained centers of social activity in local communities. But after World War II, suburban growth and the ubiquity of automobiles shifted the seat of economic prosperity to malls and shopping centers. The subsequent rise of discount big-box stores and electronic shopping accelerated the pace at which local department stores were shuttered or absorbed by national chains. But as the outpouring of nostalgia for lost downtown stores and historic shopping districts would indicate, these vibrant social institutions were intimately connected to American political, cultural, and economic identities. The first national study of the department store industry, From Main Street to Mall traces the changing economic and political contexts that transformed the American shopping experience in the twentieth century. With careful attention to small-town stores as well as glamorous landmarks such as Marshall Field's in Chicago and Wanamaker's in Philadelphia, historian Vicki Howard offers a comprehensive account of the uneven trajectory that brought about the loss of locally identified department store firms and the rise of national chains like Macy's and J. C. Penney. She draws on a wealth of primary source evidence to demonstrate how the decisions of consumers, government policy makers, and department store industry leaders culminated in today's Wal-Mart world. Richly illustrated with archival photographs of the nation's beloved downtown business centers, From Main Street to Mall shows that department stores were more than just places to shop.
Keine in die Zukunft gerichtete Investition ist vollig risikofrei. Die Betriebswirtschaftslehre beschaftigt sich seit Jahrzehnten mit dem Problem der Investitionsrisiken und hat dazu eine Vielzahl von Instrumenten entwickelt. Das vorliegende Buch widmet sich dem Risiko bei Investitionen in Immobilien, wobei die zentrale Frage untersucht wird, welche Instrumente der Betriebswirtschaftslehre sich mit welchen Veranderungen auf Immobilieninvestitionen anwenden lassen."
The award-winning bestseller: "Stone's book, at last, gives us a
Jeff Bezos biography that can fit proudly on a shelf next to the
best chronicles of America's other landmark capitalists." --
"Forbes"""
Garden Centre management has professionalised in recent years as garden centres have become more highly developed retail operations. Many students of horticulture are expected to go into retail management and so the topic has increasingly appeared on the further education curriculum. This book is equally targeted at students, garden centre managers and professional courses in garden centre management. It provides a practical approach backed up by management theory. The text covers consumer behaviour, staff management, stock management, marketing and productivity.
Proposing a comprehensive account of the global fashion industry this book aims to present fashion as a social and cultural fact. Drawing on six principles from the industry, Godart guides the reader through the economic, social and political arena of the world's most glamorous industry.
Dieses Buch unterstutzt Hersteller und Handler, die fur sie richtige Amazon-Marktplatz-Strategie zu entwickeln. 14 ausgewiesene Experten erlautern im Detail, wie eine erfolgreiche Implementierung auf dem Amazon Marketplace funktionieren und wie das Amazon-Ecosystem effektiv genutzt werden kann. Fallstudien aus dem B2B- und B2C-Bereich zeigen, wie Amazon-Verkaufsstrategien erfolgreich umgesetzt werden koennen. Trotz des enormen Marktanteils des E-Commerce-Riesen schenken viele Unternehmen diesem Verkaufskanal immer noch nicht die noetige Aufmerksamkeit. Dies gilt nicht nur fur den B2C-Markt, sondern auch im B2B-Umfeld, fur das das Unternehmen aus Seattle unter Amazon Business die Moeglichkeit bietet, schnell und unkompliziert zu verkaufen. In diesem Buch erhalten Sie Antworten auf Fragen wie "Amazon - ja oder nein?" oder "Wie sieht eine erfolgversprechende Amazon-Vertriebsstrategie aus?" sowie umfangreiches Entscheider-Wissen: von der Gestaltung einer verkaufsstarken Produktdetailseite uber relevante Logistikanforderungen bis hin zu Markenschutz und rechtlichen Aspekten. Die Themen Amazon verstehen und passgenaue Strategien entwickeln Exemplarische Amazon-Strategien (Seller defensiv, Seller offensiv, Vendor B2C-B2B) Optimierung der Produktdetailseiten Einsatz von Amazon Sponsored Ads Produktbewertungen auf Amazon Gesetzliche Anforderungen und Amazon-Richtlinien Logistikkompetenz als wesentlicher Treiber Produkt- und Markenschutz auf Amazon Amazon Readiness: Prozesse, Systeme und Organisation fur Profitabilitat und Skalierbarkeit Das OEkosystem rund um Amazon B2B- und B2C-Fallstudien "Wie halte ich es mit Amazon? Das ist und bleibt eines der wichtigsten Strategiethemen fur Handel und Industrie. Deshalb kommt "Amazon fur Entscheider" zur richtigen Zeit. Es beleuchtet die Amazon-Welt aus unterschiedlichsten Perspektiven und liefert so wertvolle Einsichten, indem es die Moeglichkeiten gleichermassen in Theorie und Praxis untersucht. Amazon-Insider und Branchenbeobachter mit langjahriger Erfahrung scharfen den Blick auf Amazon."Jochen Krisch, excitingcommerce.de Aus dem Inhalt TEIL I. AMAZON VERSTEHEN UND PASSGENAUE STRATEGIEN ENTWICKELN Amazons Masterplan (Christian Stummeyer) Das Prinzip Amazon (Benno Koeber) Der E-Commerce-Treiberbaum beim Vertrieb uber den Amazon Marketplace (Christian Stummeyer) Entwicklung einer Amazon-Strategie (Ralph Ch. Hubner) Plattformzeitalter: Alternativen zu Amazon (Ralph Ch. Hubner) TEIL II. ENTSCHEIDENDE ERFOLGSBAUSTEINE KONZIPIEREN UND IMPLEMENTIEREN Optimierung der Produktdetailseiten und deren Reichweite auf dem Amazon Marketplace (Adrian Jaroszynski) Strategische Grundlagen fur den Einsatz von Amazon Sponsored Ads (Adrian Jaroszynski) Produktbewertungen auf Amazon: Relevanz und Handlungsfelder fur Unternehmen (Christian Driehaus) Gesetzliche Anforderungen, Rahmenbedingungen und Amazon Richtlinien beim Verkauf uber den Amazon Marketplace (Sabine Heukrodt-Bauer) Logistik als wesentlicher Treiber des Erfolgs fur und mit Amazon (Oliver Lucas) Amazon Readiness: Prozesse, Systeme und Organisation um den Amazon Marketplace profitabel und skalierbar zu bespielen (Martin Himmel) Fulfillment by Amazon (Benno Koeber) Amazon Business fur den B2B-Markt (Lennart Paul) Produkt und Markenschutz auf Amazon (Jochen Schafer) Das OEkosystem rund um Amazon (Benno Koeber) TEIL III. FALLSTUDIEN Vom Amazon Pure Player zum Multi-Channel: Fahrradzubehoer von AARON (Hans Mina) Seller-Fallstudie: Bavaria Shop (Andreas Greipl) Vendor-Fallstudie: B/S/H Bosch und Siemens Hausgerate (Holger Holzapfel) |
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