BE 2002 is the second in a series of conferences on eCommerce, eBusiness, and eGovemment organised by the three IFIP committees TC6, TC8, and TCll. As BE 2001 did last year in Zurich, BE 2002 continues to provide a forum for users, engineers, and researchers from academia, industry and government to present their latest findings in eCommerce, eBusiness, and eGovernment applications and the underlying technologies which support those applications. This year's conference comprises a main track with sessions on eGovernment, Trust, eMarkets, Fraud and Security, eBusiness (both B2B and B2C), the Design of systems, eLearning, Public and Health Systems, Web Design, and the Applications of and Procedures for eCommerce and eBusiness, as well as two associated Workshops (not included in these proceedings): eBusiness Models in the Digital Online Music and Online News Sectors; and eBusiness Standardisation - Challenges and Solutions for the Networked Economy. The 47 papers accepted for presentation in these sessions and published in this book of proceedings were selected from 80 submissions. They were rigorously reviewed (all papers were double-blind refereed) before being selected by the International Programme Committee. This rejection rate of almost 50% indicates just how seriously the Committee took its quality control activities.

Information Systems: The e-Business Challenge Indisputable, e-Business is shaping the future inspiring a growing range of innovative business models. To bring it to the point: the Internet has redefined the way electronic business is performed. In an electronic supported business all relationships are transformed -may it be a seller-to buyer relationship or a an agency-to-citizen relationship. So for instance in commerce new business models incorporate various activities: promoting and communicating company and product information to a global user base; accepting orders and payments for goods and services; providing ongoing customer support; getting feedback and spurring collaboration for a new product development. There are several ways of further differentiating e-Business such as sketching some diversions on various levels: e-Commerce, e-Government; B2C, B2B, B2G, G2C; Customer Relationship Management, Business Intelligence and so on. Further distinctions may follow divergent criteria such as separating in business stages. Thus particular problem domains emerge. They all state of its own guiding the development of adequate information systems.

Keeping up with changes in retailing is daunting for both students and instructors, as companies start up, merge, or go out of business. What is retailing? Where is it going? Who are the players and how do they operate? These are just some of the questions this text addresses. Poloian provides examples and references involving retail change such as ownership, technology, and trend-related aspects with the most current information. Many students will go on to build careers in the global marketplace, an understanding of the global nature of business, and new content on the global retail environment is essential. This new edition provides the information and tools necessary to thrive in this competitive industries.

The aim of EUROPEAN RETAIL RESEARCH is to publish interesting manuscripts of high quality and innovativeness with a focus on retail researchers, retail lecturers, retail students and retail executives. As it has always been, retail executives are part of the target group and the knowledge transfer between retail research and retail management remains a part of the publication s concept. EUROPEAN RETAIL RESEARCH welcomes manuscripts on original theoretical or conceptual contributions as well as empirical research based either on large-scale empirical data or on the case-study method. Following the state of the art in retail research, articles on any major issues that concern the general field of retailing and distribution are welcome.The review process will support the authors in enhancing the quality of their work and will offer the authors a reviewed publication outlet. Part of the concept of EUROPEAN RETAIL RESEARCH is an only short delay between manuscript submission and final publication, so it is intended to become a quick publication platform. "

Post-colonial Africa is littered with regional trade agreements that amounted to little more than a photo opportunity for the leaders that signed them. This book explores conventional explanations for past failures and posits a new theory rooted in the symbiotic relationship between authoritarian politics and crony-capitalism.

Maritime transport has been the main driver of trade growth, and the emergence and development of a global economy. This collection of essays from distinguished economists and historians takes an international and comparative perspective, covering topics ranging from technological advance and the role of the state to maritime business development.

This volume addresses profound issues in international economics, with contributions from leading researchers on the implications of trade. Empirical studies address preferential trading arrangements, global imbalances and exchange rates, facilitating an understanding of how the economy functions and enabling detailed policy evaluation.

First published in 1954, this volume presents a description and analysis of trends in the structure, organisation and technique of the distributive trades in the United Kingdom from 1850 to 1950. Special attention in the work was given to the growth of large-scale retailing and changes in the character of consumer-demand and shopping habits in the shops themselves and in retailing techniques. The study was intended to provide a contribution to a little-explored aspect of the social and economic history of the British people and to the economics of distribution and of scale in distribution. This book is complementary to the earlier study issued by the National Institute of Economic and Social Research - The Distribution of Consumer Goods (Cambridge, 1950) - which examined the costs and methods of distribution in one year. It will remain of value to anyone interested in the history and development of the British economy.

Originally published in 1950, this book is one of a series of studies regarding the structure of the British economy which were produced by the National Institute of Economic and Social Research after the Second World War. It was produced in collaboration with a group of leading businessmen, all of whom were concerned in one way or another with the distribution of consumer goods and dissatisfied with the existing state of knowledge about distribution. The study represented a substantial advance in the knowledge of distribution and an important contribution to structural economics. It will remain of value to anyone with an interest in the development of the British economy.

Retail shelf management means cost-efficiently aligning retail operations with consumer demand. As consumers expect high product availability and low prices, and retailers are constantly increasing product variety and striving towards high service levels, the complexity of managing retail business and its operations is growing enormously. Retailers need to match consumer demand with shelf supply by balancing variety (number of products) and service levels (number of items of a product), and by optimizing demand and profit through carefully calibrated prices. As a result the core strategic decisions a retailer must make involve assortment sizes, shelf space assignment and pricing levels. Rigorous quantitative methods have emerged as the most promising solution to this problem. The individual chapters in this book therefore focus on three areas: (1) combining assortment and shelf space planning, (2) providing efficient decision support systems for practically relevant problem sizes, and (3) integrating inventory and price optimization into shelf management.

Climate change represents the most important environmental challenge of our time. Organisations are responding by implementing governance processes and taking action to reduce their own emissions and the emissions from their supply chains and value chains. Yet very little is known about how these efforts contribute to reducing greenhouse gas emissions (if, indeed, they make any substantive contribution at all) or about how they might be harnessed to deliver more ambitious reductions in emissions. This book explains when and where particular forms of governance intervention - including internal governance processes and external governance pressures - are likely to impact climate change. From this analysis, it offers practical proposals on the climate policy frameworks that need to be in place to facilitate or accelerate changes in corporate behaviour. The book is truly global: it focuses on the world's 25 largest retailers (including Walmart, Tesco, Carrefour, Sears and Aldi) and is based on detailed interviews with senior managers from these corporations, and with key global and national NGOs, corporate responsibility experts, politicians and regulators. These interviews provide clear insights into how external governance pressures and actions (public opinion, regulation, incentives) interact with internal governance conditions (management systems and processes, corporate policies, board/CEO leadership) to change and shape corporate actions on climate change and, in turn, the climate change impacts of these corporations. This book can be used as a core reference for any courses dealing with corporate governance and business strategy, in particular those relating to climate change and to environmental management more generally. It is also of relevance to business practitioners, public policy makers, investors and NGOs interested in ensuring that companies play a constructive role in the transition to a low-carbon economy.

This new book focuses on the analysis of the online strategy and development of the luxury industry, tracing the evolution of the Internet from a means of communication to a trade and distribution channel. The author provides a comprehensive evaluation and a critical assessment of the tactics required for the management of luxury brands online.

Imagine planning an event like the Olympics. Now imagine planning the same event but not knowing when or where it will take place, or how many will attend. This is what humanitarian logisticians are up against. Oversights result in serious consequences for the victims of disasters. So they have to get it right, fast.

The internationalization and consolidation of retailing is turning the traditional retail industry on its head. International purchasing, fast and efficient operational models and new technologies constantly challenge retailers. Real price competition is just beginning. "The Retail Value Chain" analyzes the changes in the retail industry and the strategic options now open to companies. The book describes the key concepts of Efficient Consumer Response (ECR) and provides several illustrative cases to demonstrate the results.

This book explores the following topics:

- Why have hard discounters succeeded in many markets?

- What are the key success factors of premium retailing?

- How can traditional retailing respond to competition from new entrants?

- How will private labels change product development processes and the balance of power in the retail value chain?

- How can different manufacturers benefit from ECR-collaboration?

- How do retailers share and use information in collaboration with manufacturers?

- How will new technologies change the retail value chain?

Gaming markets are evolving rapidly. Spearheading this change is the internet, which has enabled cross-border gambling on an unprecedented scale. This book explores the changing landscape of the gaming market and is a crucial companion for all looking for informed discussion on the future of gaming.

International trade was of great importance for the Ottomans in the construction of their empire. Kate Fleet's book examines the trade links which existed between European merchants and their Muslim counterparts from the beginnings of the Ottoman empire in 1300 to the fall of Constantinople in 1453. By using previously unexploited Latin and Turkish sources, and by focusing on the trading partnership between the Genoese and the Turks, she demonstrates how this interaction contributed to the economic development of the early Ottoman state and, indeed, to Ottoman territorial expansion. Where other studies have emphasized the military prowess of the early Ottoman state and its role as 'the infidel enemy', the book offers an insight into its economic aspirations and eventual integration into the economy of the Mediterranean basin. This is a readable, authoritative and innovative study which illuminates our understanding of an obscure period in early Ottoman history.

Using a wide range of archival and written sources, Rudi Matthee considers the economic, social and political networks established between Iran, its neighbours and the world at large, through the prism of the late Safavid silk trade. In so doing, he demonstrates how silk, a resource crucial to state revenue and the only commodity to span Iran's entire economic activity, was integral to aspects of late Safavid society, including its approach to commerce, export routes and, importantly, to the political and economic problems which contributed to its collapse in the early 1700s. In a challenge to traditional scholarship, the author argues that despite the introduction of a maritime, western-dominated channel, Iran's traditional land-based silk export continued to expand right up to the end of the seventeenth century. The book makes a major theoretical contribution to the debates on the social and economic history of the pre-modern world.

Modern-day markets do not arise spontaneously or evolve naturally. Rather they are crafted by individuals, firms, and most of all, by governments. Like statecraft, "marketcraft" represents a core function of government, and it requires considerable artistry to govern markets effectively. In Marketcraft, Steven K. Vogel builds his argument upon the recognition that all markets are crafted and then systematically explores the implications for analysis and policy. Vogel marshals a wide range of policy examples to support this concept, focusing in particular on the U.S. and Japan. He examines how the U.S., the "freest" market economy, is actually among the most heavily regulated advanced economies, while Japan's effort to liberalize its economy in the 1990s counterintuitively expanded the government's role in practice. In our era-and despite what anti-government ideologues contend-government officials, regardless of party affiliation, should be trained in marketcraft just as much as in statecraft.

Die Personalisierung von Leistungen im Internet bietet die Moeglichkeit, das eigene Angebot fur die Kunden einer Webprasenz mit einem zusatzlichen Nutzen zu versehen und somit eine Abgrenzung zu den Angeboten der Konkurrenz zu erreichen. Massnahmen zur Personalisierung beruhen dabei auf der Analyse von Kundendaten. Eine moegliche Datenquelle stellen dabei Webserverlogfiles dar, in denen Informationen uber besuchte Webseiten abgelegt werden. Vor diesem Hintergrund ist es das Ziel der Arbeit, die Webloganalyse in den Kontext des Customer Relationship Management im Sinne einer kundenzentrierten Unternehmensfuhrung einzuordnen. Dabei wird ein umfassender UEberblick uber die betriebswirtschaftliche Motivation sowie die informationstechnische Umsetzung der Webloganalyse prasentiert.

This book studies the main causes, consequences and nature of the Asia-Pacific's new free trade agreement (FTA) trend, and its implications for the global economy. It explores the FTA policies of the region's trade powers and offers conceptual and theoretical perspectives on the relationship between economic bilateralism and regionalism.

When Joseph Abraham Hyman survived the sinking of the Titanic in 1912, he returned to Hightown, Manchester to set up Titanics, the North-West's first kosher delicatessen. In doing so, not only did he unwittingly create a focal point for the community, he started a dynasty which, over a hundred years later, is still going strong. Even more remarkably, he survived two wives in the process! No mean achievement! This is his grandson, Stanley's, hilarious account of his time at the helm of the family business, and the thrills and spills he encountered along the way. From drugs found in pickled cucumbers to a brand new car being baptised in sacramental wine; from hot salt beef sandwiches on a Sunday morning to a gin-swigging bank manager, Stanley tells all with relish. With wry observations on religious festivals, the idiosyncrasies of the religious authorities and The Almighty all playing a part, this book will delight all those who have ever run a shop, supported Manchester City or dallied with scallies. And, given what happened in Hightown stayed in Hightown, some of the names have been changed to protect the guilty - .

This study of the brandy trade explores the origins, production and marketing of brandy from the Cognac region in the seventeenth and eighteenth centuries. Professor Cullen shows that the brandy trade was based on a sophisticated regional economy, which, by 1720, had become a key component of French involvement in the modern international trading system. Notwithstanding competition from a surplus in other cereals and from foreign markets, regional specialization in the Charente was an indispensable element in ensuring the quality of stable output, and was recognized in the region's success in attracting foreign houses, such as Martell and Hennessy.

This book analyzes the business, geography and politics of shopkeeping in Milan between 1886 and 1922. The author studies the trades, techniques, tax structure and topography of the Milanese retail sector, addresses questions relating to petit bourgeois identity, and explains why shopkeepers were to be found on the political right in the years that led up to the Fascist takeover. This is the first full-scale study of any aspect of the experience of the Italian petite bourgeoisie in the pre-Fascist period.