Endorsed by the Chartered Banker Institute as core reading for the Personal and Private Banking module, Retail and Digital Banking looks at the changes that have occurred, including developments in onshore and offshore operations, call centres and the impact of technology and other critical factors in retail and digital banking. This book considers the evolution of retail banking services and the major role that technology has played in providing quality, cost-effective services to consumers. This fascinating text then goes on to offer expert thought leadership on the future of retail banking and what this could mean for existing established banks and disruptive new entrants. Retail and Digital Banking offers readers the opportunity to take a step back and consider the evolution of the sector in which they work and the tremendous level of change that has occurred over time for all operational activity. Retail and Digital Banking provides support for the Personal and Private Banking module assessment and features practical case studies from the banking sector. This essential text brings the journey of modern banking to life and considers what the future holds. Online supporting resources include a glossary and updates to regulation.

This book charts the history of Australian retail developments as well as examining the social and cultural dimensions of shopping in Australia. In the second half of the twentieth century, the shopping centre spread from America around the world. Australia was a very early adopter, and produced a unique shopping centre model. Situating Australian retail developments within a broader international and historical context, Managing the Marketplace demonstrates the ways that local conditions shape global retail forms. Knowledge transfer from Europe and America to Australia was a consistent feature of the Australian retail industry across the twentieth century. By critically examining the strengths and weaknesses of Australian retail firms' strategies across time, and drawing on the voices of both business elites and ordinary people, the book not only unearths the forgotten stories of Australian retail, it offers new insights into the opportunities and challenges that confront the sector today, both nationally and internationally. This book will be of interest to all scholars and practitioners of retail, marketing, business history and economic geography, as well as social and cultural history.

Branding Diversity considers how brands both reflect and affect contemporary discussions of cultural diversity. Advancing an innovative, critical perspective on advertising, the book challenges the latent assumption that advertisers are inherently conservative and reluctant to represent anything other than popularly agreeable scripts and narratives. On the contrary, advertising is now replete with progressive messaging. Through Budweiser, Gillette, Vogue and Patagonia, Susie Khamis demonstrates that such forays into the political realm are not just shrewd appraisals of popular causes, but also inevitable outcomes of contemporary media and politics. This book will be of interest to scholars in advertising studies, marketing communications and media studies.

Visual Merchandising and Display, Seventh Edition, focuses on all aspects of visual merchandising and display, from classic techniques to the latest developments. Using hundreds of global examples, this text shows how a retailer can optimize its image with its target market by adding interest to window and interior displays. The book includes updated chapters on lighting, fixtures, and interactive media; expanded sections on store planning, CAD programs, floor plans, and planograms; and a new section called Tools for Getting the Job. New to this Edition: - Contains six new case studies and extensively revised and updated images - New section Tools for Getting the Job in Chapter 27 includes tips for creating your own website and using platforms like Behance to showcase your portfolio -Updated and new Go Green boxes discuss current topics in sustainability and visual merchandising Visual Merchandising and Display STUDIO -Study smarter with self-quizzes featuring scored results and personalized study tips -Review concepts with flashcards of terms and definitions -Watch videos that bring chapter concepts to life Instructor Resources -Instructor's Guide with Test Bank provides suggestions for planning the course and using the text in the classroom -PowerPoint (R) presentations include images from the book and provide a framework for lecture and discussion

Originally published in 1990, Urban Markets looks at how the informal sector of the economy should be encouraged to assist in the alleviation of problems of poverty and unemployment. Despite this rhetoric, few concrete, implementable ways have been developed. This book is concerned with one such potential strategy which the authors consider to be particularly effective: the creation of both built and open markets for very small retailers and wholesalers. Based on experience of observing such markets in several continents, the authors combine a discussion of the theoretical issues surrounding the creation of urban markets with practical hints of how to establish and run them.

LIBERAL TRADE AND JAPAN THE INCOMPATIBILITY ISSUE IN ELECTRONICS What would be the cause of those many trade conflicts between Japan and the West? Do just lack of competitiveness and protectionism or inaccessibility of the Japanese market trigger repetitive trade conflicts or some mix? It may also be that economic systems of Japan and the Western industrial nations are incompatible. Both, the question of competitiveness and of frictions between both systems are addressed in this book. Incongruity of the economy of Japan and Western liberal system would have serious consequences for the continuity of the world trade system. H a contradiction between the two systems is supposed to exist, such a hypothesis would require analysis of the basics of the existing trade system and of the Japanese economy and what its effects on world trade are. H it would be possible to explain salient features of Japanese competitiveness from these frictions perhaps some recommendations could be made for improvement of business and governmental trade policies and of the international trade system. The present world trade system is partly framed in rules dating from the end of the 1940s and reflecting economic experience as well as prevailing - both theoretical and ideological - economic thought in the period prior to their design. Part A investigates the liberal basis of the international economic system and general position of Japan in that system.

"Recht fur Manager" versteht sich als Leitfaden zu den rechtlichen Rahmenbedingungen einer marktorientierten Unternehmensfuhrung. Das Buch vermittelt dem Praktiker die notwendige Kenntnis der einschlagigen Rechtsnormen, gibt zugleich einen Einblick in die juristische Denkweise und ermoeglicht so kompetente Loesungen fur Problemstellungen im Spannungsfeld zwischen Management und Recht. Juristen bietet das Buch einen Einblick in die wichtigsten "juristisch gepragten" Entscheidungstatbestande einer marktorientierten Unternehmensfuhrung. Eine ubersichtliche Struktur, pragnante Darstellung und klare Sprache machen die Lekture leicht und angenehm.

Multichannel-Retailing ist die Antwort des Handelsmarketings auf die aktuellen Herausforderungen einer komplexen und dynamischen Umwelt, insbesondere der vielfaltigen und wechselhaften Kundenwunsche. Mit der Kombination aus stationaren Geschaften, Online-Shops und Versandkatalogen erreichen Einzelhandler ihre Kunden an unterschiedlichen Orten, zu unterschiedlichen Zeiten und in unterschiedlichen Bedurfnislagen. Die Multichannel-Retailer mussen sich entscheiden, welche Absatzkanale sie betreiben, wie sie den Marktauftritt ihrer Kanale gestalten und wie viel Differenzierung sie zwischen den Kanalen zulassen wollen. Vor diesem Hintergrund beleuchtet das vorliegende Buch, welche Gestaltungsoptionen ein Multichannel-Retailer hat, welche Informationen er fur seine Entscheidungen benotigt, wie er diese Informationen erlangen kann und welche Strategien und Massnahmen ihm Wettbewerbsvorteile verschaffen. Zahlreiche Beispiele aus der Handelspraxis geben Auskunft uber Erfolg und Misserfolg von Multichannel-Retailern."

Essentials of Modeling and Analytics illustrates how and why analytics can be used effectively by loss prevention staff. The book offers an in-depth overview of analytics, first illustrating how analytics are used to solve business problems, then exploring the tools and training that staff will need in order to engage solutions. The text also covers big data analytical tools and discusses if and when they are right for retail loss prevention professionals, and illustrates how to use analytics to test the effectiveness of loss prevention initiatives. Ideal for loss prevention personnel on all levels, this book can also be used for loss prevention analytics courses. Essentials of Modeling and Analytics was named one of the best Analytics books of all time by BookAuthority, one of the world's leading independent sites for nonfiction book recommendations.

Obwohl die Bedeutung des Dienstleistungssektors auch bei uns steigt, hat er bisher nicht die Bedeutung wie in anderen Landern gewonnen und der Sektor gehort auch nicht zu den "Exportweltmeistern." Dieses Buch zeigt, dass Dienstleister, die als Netzwerk organisiert sind, ihre Wettbewerbsposition verbessern konnen, da sie Kundennahe mit effizientem Systemhintergrund verbinden. Nach einem konzeptionellen Uberblick werden empirische Ergebnisse einer internationalen Benchmarkingstudie zu den Erfolgsfaktoren von Dienstleistungsnetzwerken vorgestellt. Dabei werden funf Erfolgsfaktoren identifiziert und deren Umsetzung in Form von "Best Practice Case Studies" aufgearbeitet. Diese Fallstudien stellen die international erfolgreichsten Benchmarks vor. Die Vorstellung von Franchising und Cooperations-Netzwerken und Uberlegungen zum "idealen Dienstleistungswerk" bilden den Schluss des Buches."

Large and medium sized retailers have increased their international operations substantially over the last 25 years. This is evident in: the number of countries to which these retailers expand; the growing international sales of retailers; and the heightening of the level of commitment of retailers to their international activity - a trend that is likely to continue over the next decade as general globalization in the service industries increases. The managerial implications of the moves to become global are considerable. Different retailers are pursuing different approaches, to varying degrees of success and are no longer simply multi-national, but are also multi-continental. Consequently, existing concepts and theories of international business fit uneasily in explanations of international retailing, so new corporate strategies need to be explored. Featuring in-depth studies of seven retailers, by international scholars from Japan, the UK and Sweden, Global Strategies in Retailing explores recent developments in strategy that are related to international retailing and in particular, the emergence of a Global Portfolio Strategy. As such, this book will be important reading for all international business and retailing students and academics researching in these areas.

UEbersichtlich und praxisnah beschreibt das Buch zukunftsweisende Perspektiven fur den effizienten Einsatz von Informationssystemen fur das Handelsmanagement und fur das Distributionsmanagement der Industrie. Diese Informationssysteme sind umfangreicher als klassische Warenwirtschaftssysteme: Sie decken zusatzlich betriebswirtschaftlich-administrative Aufgaben, das Controlling sowie die Unternehmensplanung funktionell ab. Neben den theoretischen Grundlagen beschreiben die Autoren an praktischen Beispielen die neuen Trends wie Efficient Consumer Response, Category und Supply Chain Management oder Electric Commerce. Dadurch wird das Buch unentbehrlich fur Theorie und Praxis.

Does your product business feel unpredictable, slightly terrifying, and hungry for money? If so, you're not alone. Retail is the fastest growing small business sector, and for good reason. With accessible selling technology and billions of people shopping online, reaching your ideal customer is easier than ever before. But the truth is that making money in a product business is harder than it first appears. And without profits, your business becomes incredibly difficult to manage and almost impossible to grow. Fortunately for you, big retailers have spent decades developing methods of monitoring profit margins, forecasting and growing sales and managing stock to maximise their bottom line. In this book, small-business retail expert Catherine Erdly shows you how to easily apply those big business tools and perspectives to understand your business, get clear on what you need to do to grow profitably, and, ultimately, tame your tiger.

Global Sourcing im Handel ist ein h chst aktuelles und intensiv diskutiertes Thema. Die Modebranche hat als eine der ersten erkannt, dass man in diesem Bereich Prozesse noch deutlich optimieren und somit Wettbewerbsvorteile realisieren kann. Praktiker erfahren in diesem Buch aktuellste Trends in der Beschaffung der Bekleidungsbranche, finden differenzierte L sungsans tze f r ihr Unternehmen und werden entlang eines vielfach in der Praxis erprobten Verbesserungsprogramms durch den Implementierungsprozess gef hrt.

Dieses Grundlagenwerk fuhrt in die "Praxis" der Planung und Gestaltung aller Aufgabenbereiche des technischen Vertriebs ein und vermittelt lerngerecht die Lehrinhalte fur die "Ausbildung" zum Vertriebsingenieur. Die Autoren sind massgeblich an der Gestaltung dieses Lehrgangs beteiligt, der das Berufsbild in Zukunft pragt. Damit ist kompetente Information aus erster Hand gewahrleistet. Concise text: Ingenieure und Manager in Vertrieb und Verkauf erhalten konkrete Anleitungen fur die Planung und Gestaltung aller Aufgabenbereiche des technischen Vertriebs. Die Modelle und Instrumente sind direkt in die Praxis umsetzbar."

Physical retail isn't dead-but boring retail is! Remarkable Retail equips the savvy retailer with eight essential strategies to thrive in an increasingly volatile and uncertain future. Digital technology has profoundly altered the competitive landscape for retailers. In Remarkable Retail, industry thought leader Steve Dennis argues that in a world of nearly infinite choice, where the lines between digital and physical are increasingly blurred, even being very good is no longer good enough. To win and keep customers today, retailers must be nothing short of remarkable. In most retail categories, digital channels are often central to the consumer's journey, but that doesn't mean people aren't also shopping in stores; they're just using them differently, often browsing in one channel and buying in the other. The notion of a physical store channel and an ecommerce channel is increasingly a distinction without a difference; the customer is the channel. The future belongs to those who embrace the blur of digital and physical that represents modern retail today and work to deliver an experience that is more harmonized and more memorable, regardless of how consumers decide to shop. Packed with illuminating case studies from some of modern retail's biggest success stories-and leveraging Dennis's more than thirty years as a senior executive and strategic consultant to dozens of brands-Remarkable Retail lays out the case for going beyond a slightly better version of mediocre and forging a path to being truly remarkable. To help retailers on this transformation journey, Dennis presents eight essential strategies for visionary leaders who are prepared to reimagine their way of doing business. A remarkable retailer is digitally enabled, human-centered, harmonized, mobile, personal, connected, memorable, and radical. In an age where consumers have short attention spans, myriad options, and a digitally integrated relationship with every brand, Remarkable Retail is your indispensable guide to creating a powerful retail experience that keeps your customers coming back for more.

Das Internet als supranationaler Raum offentlichen Rechts ist keineswegs rechtsfrei, es stellt vielmehr das Recht vor Fragen bisher nicht gekannter Komplexitat.
Das Buch behandelt die wichtigsten Bereiche kommerzieller Internet-Nutzung unter dem Gesichtspunkt des deutschen Rechts und beschreibt die haufigsten rechtlichen Fallstricke. Nach einer Einfuhrung in die Grundlagen des Cyberspace geht es schwerpunktmassig um Domain-Namensrecht, Inhalt und Gestaltung von Webseiten, Vertrage per E-Mail und HTML-Formular, Einbeziehung der Allgemeinen Geschaftsbedingungen (AGB), Werbung und Verkauf im World Wide Web sowie Datenerhebung und Marktforschung. Dabei werden insbesondere die unterschiedlichen Positionen der aktuell kontroversen Diskussion herausgearbeitet und rechtlich bewertet. Hervorzuheben ist, dass sich das Buch nicht an der juristischen Klassifikation orientiert, sondern an den praktischen Komponenten des Einsatzes von Internet-Technologien zur Marktkommunikation."

Written by entrepreneurs, for entrepreneurs, "Fashion Entrepreneurship: Retail Business Planning," 2nd Edition, serves as a step-by-step guide to starting a fashion retail business. In addition to exploring entrepreneurship, management, and market segmentation, the text covers tactical elements such as financial statements, cash flow, accessing capital, merchandising, and creating a store on the Web. Using a hypothetical business plan that builds progressively with each chapter, the book offers a real-world practical framework for building a successful retail venture and creating a business plan. Profiles of successful entrepreneurs and exercises allow readers to apply the process to their own concepts.

Women have an affinity with the brand of perfume they wear. People often hold strong emotional connections to different scents, such as their mother's perfume or the body spray they wore as a teen. Despite huge marketing budgets, the launches of established brands often fail, despite extensive marketing research and lavish resources. Why is this? This text is a first in the field to recognize that fine fragrance cannot be treated as any other product. With case studies from Jill Sander, Estee Lauder and Dior, this book debunks the classic marketing techniques which often hinder the success of new perfumes. Authored by two leading market researchers, this study analyses the 'five great brands' of the perfume industry and demonstrates how to value perfume lines according to 'brand DNA'. This ground-breaking book will provide students with all the tools of a successful practitioner in the perfume industry. Understanding the Marketing Exceptionality of Prestige Perfumes will prove to be a vital text for any student, specialist or practitioner of luxury marketing looking to understand the fine fragrance market.

Die Wettbewerbssituation etablierter Technologieunternehmen verandert sich mit neuen Kunden und Wettbewerben aus den Schwellen- und Entwicklungslandern rasant. Anders als gewohnt, verlangen die neuen Kaufer uber technisch perfekte Produkte hinaus preiswerte Alternativen. Der Autor diskutiert neue Strategien, mit denen sich Technologieunternehmen erfolgreich behaupten konnen und liefert Vorschlage fur die Umsetzung bei der Produkt- und Preisgestaltung, der Mitarbeiter- und Organisationsentwicklung sowie beim Marken- und Vertriebsmanagement.