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Books > Business & Economics > Industry & industrial studies > Distributive industries

Ethical Consumption - A Critical Introduction (Hardcover, New): Tania Lewis, Emily Potter Ethical Consumption - A Critical Introduction (Hardcover, New)
Tania Lewis, Emily Potter
R5,367 Discovery Miles 53 670 Ships in 10 - 15 working days

A not-so-quiet revolution seems to be occurring in wealthy capitalist societies - supermarkets selling 'guilt free' Fairtrade products; lifestyle TV gurus exhorting us to eat less, buy local and go green; neighbourhood action groups bent on 'swopping not shopping'. And this is happening not at the margins of society but at its heart, in the shopping centres and homes of ordinary people. Today we are seeing a mainstreaming of ethical concerns around consumption that reflects an increasing anxiety with - and accompanying sense of responsibility for - the risks and excesses of contemporary lifestyles in the 'global north'.

This collection of essays provides a range of critical tools for understanding the turn towards responsible or conscience consumption and, in the process, interrogates the notion that we can shop our way to a more ethical, sustainable future. Written by leading international scholars from a variety of disciplinary backgrounds - and drawing upon examples from across the globe - Ethical Consumption makes a major contribution to the still fledgling field of ethical consumption studies. This collection is a must-read for anyone interested in the relationship between consumer culture and contemporary social life.

Making, Selling and Wearing Boys' Clothes in Late-Victorian - Sartorial Consumption in Britain 1880-1939 (Hardcover, New... Making, Selling and Wearing Boys' Clothes in Late-Victorian - Sartorial Consumption in Britain 1880-1939 (Hardcover, New Ed)
Clare Rose
R4,929 Discovery Miles 49 290 Ships in 10 - 15 working days

There has been a great deal of recent interest in masculine clothing, examining both its production and consumption, and the ways in which it was used to create individual identities and to build businesses, from 1850 onwards. Drawing upon a wide range of sources this book studies the interaction between producers and consumers at a key period in the development of the ready-made clothing industry. It also shows that many innovations in advertising clothing, usually considered to have been developed in America, had earlier British precedents. To counter the lack of documentary evidence that has hitherto hampered research into the dress practices of non-elite groups, this book utilises thousands of unpublished visual documents. These include hundreds of manufacturers' designs, which underline an unexpected degree of investment by manufacturers in boys' clothing, and which was matched by heavy investment in advertising, with thousands of images of boys' clothing for shop catalogues in the Stationers' Hall copyright archive. Another key source is the archives of Dr Barnardo's Homes. This extraordinary collection contains over 15,000 documented photographs of boys entering between 1875 and 1900, allowing us to look beyond official polarization of 'raggedness' and 'respectability' used by charities and social reformers of all stripes and to establish the clothing that was actually worn by a large sample of boys. A close analysis of 1,800 images reveals that even when families were impoverished, they strove to present their boys in ways that reflected their position in the family group and in society. By drawing on these visual sources, and linking the design and retailing of boys' clothing with social, cultural and economic issues, this book shows that an understanding of the production and consumption of the boys clothing is central to debates on the growth of the consumer society, the development of mass-market fashion, and concepts of childhood and masculinity.

The Future of Global Retail - Learning from China's Retail Revolution (Paperback): Winter Nie, Yunfei Feng, James Wang,... The Future of Global Retail - Learning from China's Retail Revolution (Paperback)
Winter Nie, Yunfei Feng, James Wang, Mark Greeven
R1,016 Discovery Miles 10 160 Ships in 10 - 15 working days

China's new retail revolution will completely transform how the world thinks about retail and digital innovation. But is the world ready yet? In this book, the authors share an insider's perspective on what is happening in China to reveal the future for global retail, and a clear framework to help you prepare. The book presents a number of real-world cases, based on interviews and first-hand consumer experience, to decode China's retail revolution so that you can understand what is happening and why, and what it means for the rest of the world. Crucially, the book identifies five critical stages in the development of new retail that global retail executives need to grasp now: lifestyle commerce, Online-Merge-Offline retail, social retail, livestream retail and invisible retail. To help the industry get ready for this new, China-inspired paradigm in retail, the authors present a practical and simple framework - a ten-year strategic roadmap for global retail executives, which we call the "Beyond" the Value Chain Model. China's new retail is not just about fashion, cosmetics, snacks, data-driven convenient stores and commercial live streaming. At a time when the world of retail is being upended, it offers inspirational lessons in innovation, purpose and agility for global executives across the entire retail spectrum.

Cities and Adult Businesses - A Handbook for Regulatory Planning (Paperback): Cities and Adult Businesses - A Handbook for Regulatory Planning (Paperback)
R1,211 R875 Discovery Miles 8 750 Save R336 (28%) Ships in 10 - 15 working days

Each year, millions of taxpayer dollars are wasted in lawsuits dealing with the regulation and restriction of adult businesses. In many cases, local public officials fail to adopt suitable policies and procedures before an adult business moves in, and this retroactive approach often leads to drawn-out, expensive lawsuits. This volume provides detailed information, mainly through numerous case studies, on how to proactively introduce various zoning, planning, and licensing restrictions while preventing costly lawsuits.

The first section introduces the reader to the various policies that are available. The second section details the measures taken by dozens of cities and towns when permitting adult businesses to locate in their community. The final section focuses on future trends.

The Future of Global Retail - Learning from China's Retail Revolution (Hardcover): Winter Nie, Yunfei Feng, James Wang,... The Future of Global Retail - Learning from China's Retail Revolution (Hardcover)
Winter Nie, Yunfei Feng, James Wang, Mark Greeven
R4,218 Discovery Miles 42 180 Ships in 10 - 15 working days

China's new retail revolution will completely transform how the world thinks about retail and digital innovation. But is the world ready yet? In this book, the authors share an insider's perspective on what is happening in China to reveal the future for global retail, and a clear framework to help you prepare. The book presents a number of real-world cases, based on interviews and first-hand consumer experience, to decode China's retail revolution so that you can understand what is happening and why, and what it means for the rest of the world. Crucially, the book identifies five critical stages in the development of new retail that global retail executives need to grasp now: lifestyle commerce, Online-Merge-Offline retail, social retail, livestream retail and invisible retail. To help the industry get ready for this new, China-inspired paradigm in retail, the authors present a practical and simple framework - a ten-year strategic roadmap for global retail executives, which we call the "Beyond" the Value Chain Model. China's new retail is not just about fashion, cosmetics, snacks, data-driven convenient stores and commercial live streaming. At a time when the world of retail is being upended, it offers inspirational lessons in innovation, purpose and agility for global executives across the entire retail spectrum.

The Use of Alternative Benchmarks in Anti-Subsidy Law - A Study on the WTO, the EU and China (Hardcover, 1st ed. 2018): Sophia... The Use of Alternative Benchmarks in Anti-Subsidy Law - A Study on the WTO, the EU and China (Hardcover, 1st ed. 2018)
Sophia Muller
R3,128 Discovery Miles 31 280 Ships in 18 - 22 working days

In the debate over the treatment of China in trade remedy investigations, this book focuses exclusively on anti-subsidy law. As such, it brings a long neglected and often underestimated area of international trade law to the fore.Exploring the delicate relations between the WTO, the EU and China, it focuses on the current legal framework for the use of alternative benchmarks in anti-subsidy law and analyses the consequences that arise from its practical application in investigations against China. Scrutinizing recent developments in WTO anti-subsidy law, in particular the adoption of country-specific rules in accession protocols, the book reveals the shortcomings of the current approach and argues for fundamental reforms. Accordingly, the book provides academics and practitioners alike with vital insights into the legal evolution and practical application of alternative benchmark methodologies in the context of WTO and EU anti-subsidy law, while also putting forward a critical analysis of the status quo.

Shopping, Seduction & Mr Selfridge (Paperback, Main): Lindy Woodhead Shopping, Seduction & Mr Selfridge (Paperback, Main)
Lindy Woodhead 2
R292 R264 Discovery Miles 2 640 Save R28 (10%) Ships in 10 - 15 working days


In 1909, the maverick American retailer Harry Gordon Selfridge opened the West End of London's first dedicated department store to a blaze of glorious publicity - the culmination of the largest advertising campaign ever mounted in the British press.
No one understood the sex appeal of shopping better than Selfridge, and his fervent belief in consumerism as both sensual and theatrical entertainment ensured the success of his eponymous Oxford Street store.
But the 'showman of shopping' would eventually be undone by an insatiable addiction to gambling, extravagant mansions and even more extravagant mistresses. Thirty years after building his revolutionary store, Selfridge was ousted in a boardroom coup. The self-made millionaire died virtually penniless in 1947.
Set against the heady growth of twentieth century consumerism, Lindy Woodhead explores the rise and fall of the retail prince whose fusion of shopping and seduction has left a lasting legacy, symbolised by the towering Ionic columns of Selfridges.

New Online Retailing - Innovation and Transformation (Hardcover, 2010 ed.): Gerrit Heinemann, Christoph Schwarzl New Online Retailing - Innovation and Transformation (Hardcover, 2010 ed.)
Gerrit Heinemann, Christoph Schwarzl
R1,443 Discovery Miles 14 430 Ships in 18 - 22 working days

The authors describe in detail what makes today's online retailing different and provide 8 central success factors for the new generation of Internet sales. Based on internationally recognized best practices, it becomes obvious what makes online retailers successful. The authors pull together "lessons learned" from the last 10 years, and give readers a tour of the future of online selling.

Globalization, Productivity and Production Networks in ASEAN - Enhancing Regional Trade and Investment (Hardcover, 1st ed.... Globalization, Productivity and Production Networks in ASEAN - Enhancing Regional Trade and Investment (Hardcover, 1st ed. 2019)
Fithra Faisal Hastiadi
R3,361 Discovery Miles 33 610 Ships in 18 - 22 working days

This book examines the challenges that ASEAN (Association of Southeast Asian Nations) members need to overcome in order to sustain and intensify economic growth. The ASEAN market is widely regarded as a new hub of growth, not least in light of increasing protectionism and declining economic growth of the three largest countries in Northeast Asia (China, Japan, and South Korea). Contributors address a range of issues with a concentrated focus on evidence from Indonesia, including globalisation, increasing populism, trade, FDI, the benefits of the production network, and related issues such as spill-over, crises, innovation and technology, and selected sectoral commodity and policy analysis of Indonesia. This book analyses and explains the relationship between trade and foreign direct investment, and technical changes, with regard to improving 'productivity' in the supply-side economic growth model using, in particular, Indonesia as the de facto leader of ASEAN. This book will be of interest to academics and students specialising in international economics and international development.

Food Supply Chain Management - Building a Sustainable Future (Hardcover, 2nd edition): Madeleine Pullman, Zhaohui Wu Food Supply Chain Management - Building a Sustainable Future (Hardcover, 2nd edition)
Madeleine Pullman, Zhaohui Wu
R9,878 Discovery Miles 98 780 Ships in 10 - 15 working days

This fully updated new edition of a respected text retains the original's comprehensive and practical approach to food supply chain management, and introduces a global perspective and a wide range of new material. More than ever, this is the food supply chain management textbook. With an introduction that speaks to academic and non-academic audiences alike, the second edition of Food Supply Chain Management covers all-new topics such as cold chain management, "last mile" logistics, blockchain and traceability in the food supply chain, and the implications of global trade and climate change. Case studies examine the farm-to-table movement, sustainable co-ops, and more, with "quick facts" and mini-cases that are engaging and thought-provoking. This textbook is appropriate for upper-level undergraduate and postgraduate students of agricultural business, natural resources, and food science, as well as supply chain management students. Supporting online materials include lecture slides, test banks, and instructor manuals.

Perceptions of Retailing in Early Modern England (Hardcover, New edition): Nancy Cox, Karin Dannehl Perceptions of Retailing in Early Modern England (Hardcover, New edition)
Nancy Cox, Karin Dannehl
R4,629 Discovery Miles 46 290 Ships in 10 - 15 working days

Whilst there has been much recent scholarly work on retailing during the early modern period, less is known about how people at the time perceived retailing, both as onlookers, artists and commentators, and as participants. Centred on the general theme of perceptions, the authors address this gap in our knowledge by looking at a different aspect of consumption. They focus on two ancillary themes: the first is location and how contemporaries perceived the settlements in which there were shops; the other is distance. Pictures, prints, novels, diaries and promotional literature of the tradespeople themselves provide much of the evidence. Many of these sources are not new to historians, but they have not been scrutinized and analysed with the questions in mind that are posed here. The methodology to be employed has been developed by Nancy Cox over the last decade, and is used successfully in her book The Complete Tradesman and in the compilation of the forthcoming Dictionary of Traded Goods and Commodities 1550-1800. This book will find a ready market with scholars concerned with British social and economic history in the early modern period. Although it is first and foremost a book written by historians for historians, it nevertheless borrows concepts and approaches from various disciplines concerned with theories of consumption, material culture and representational art.

Street Entrepreneurs - People, Place, & Politics in Local and Global Perspective (Hardcover): John Cross, Alfonso Morales Street Entrepreneurs - People, Place, & Politics in Local and Global Perspective (Hardcover)
John Cross, Alfonso Morales
R4,649 Discovery Miles 46 490 Ships in 10 - 15 working days

Addressing the current dearth of available literature on this topic, the editors use a range of international case studies to explore street vending and informal economies which continue to be, especially in developing countries, a vital economic driver.

This volume collects essays from authors around the world about the markets and vendors they know best, including studies of USA, China, Mexico, Turkey. The contributors speak of the struggles that vendors have faced to legitimize their activity, the role that they play in helping societies adapt to and survive catastrophes as well as the practical roles that they play in both the local and global social and economic system.

As well as highlighting the importance of street markets as a phenomenon of interest in itself to a growing body of scholarship, this study demonstrates how an analysis of street vending can provide insights not only into economic anthropology, but also urban studies, post modernism, spatial geography, political sociology and globalization theory.

Geography and Retailing (Paperback): Peter Scott Geography and Retailing (Paperback)
Peter Scott
R1,490 Discovery Miles 14 900 Ships in 10 - 15 working days

An important contribution to our understanding of the distribution of retail activities, particularly within cities, this book provides a critical review of the literature on the subject. It points out the major general propositions concerning retailing from the geographical point of view, and identifies key research problems, which need to be examined in order to push forward the frontiers of this sub field of economic geography. It presents a major critique of the central-place model, which has came to hold an important place in the methodology of economic geography, and clearly and decisively shows the model to be static, deterministic, retrospective and of little value for predictive purposes.

Scott also shows with regard to the question of the hierarchy of shopping centers (a major facet of central-place thought) that the methodology employed to identify these hierarchies rests on restricted theory, imperfect data, incomplete measures, and arbitrary decisions. Although he recognizes the value of some of the work associated with the central-place syndrome, the author presents the first effective antithesis to its beguiling and simplistic appeal. He argues that the geography of retailing cannot be understood without reference to the organization of retailing as an economic and social activity and complex patterns of consumer and entrepreneurial behavior, none of which are dealt with in central-place studies.

Distinguished by clarity of presentation objectivity of analysis and breadth of inter-disciplinary interest, this is the only book that covers the geography of retailing substantively and methodologically. This book is jargon and mathematics free, and contains the most complete bibliography on the geography of retailing available in a single volume the book. It will be of value to all social scientists concerned with retailing as a major activity, particularly in modern societies. It may be used as a basic or supplementary text for courses in economic geography, marketing and retailing.

"Peter Scott" is a recognized expert in the geography of retailing and the economic geography of cities. He is engaged in continuing research in these areas and has worked in South Africa, Australia, and the United Kingdom.

The Hard Sell - An Ethnographic Study of the Direct Selling Industry (Hardcover, New Ed): John Bone The Hard Sell - An Ethnographic Study of the Direct Selling Industry (Hardcover, New Ed)
John Bone
R4,629 Discovery Miles 46 290 Ships in 10 - 15 working days

In this work John Bone provides a lively and engaging insight into the social world of direct selling organizations. He investigates these under-researched organizations via a detailed ethnography of two home improvement companies selling products such as fitted kitchens, double glazing and conservatories, as well as developing wider sociological debates on trust and interaction. These organizations tend to be loosely ordered and internally competitive collectives whose sole aim is to maximize short term profits through sales strategies that routinely employ the calculative exploitation of consumer norms and expectations. John Bone uses his findings to argue that amid the wave of increasing deregulation and liberalization that has supplanted the planned and regulated form of capitalism that predominated until the 1970s, such conditions are now becoming prevalent in mainstream contemporary organizations, threatening to unleash a latent disorder that underlies the rationality of 'modern' business.

Country of Origin Effect - Looking Back and Moving Forward (Paperback): Isaac Cheah, Ian Phau, Gaetano Aiello Country of Origin Effect - Looking Back and Moving Forward (Paperback)
Isaac Cheah, Ian Phau, Gaetano Aiello
R1,429 Discovery Miles 14 290 Ships in 10 - 15 working days

This book evaluates Country of Origin (COO) research from new critical perspectives, providing insights on how COO shapes both consumer behaviour and business trends, and how marketers can overcome or take advantage of COO in their strategies. The contributors explore a variety of strategies for utilising Country of Origin, including how country image can influence market entry positioning strategies, and how brand heritage can be utilised as a communication tool. There is also a study of what percentage of online products require COO identification, and whether this percentage correlates to customer satisfaction. Several contributors look at consumers' preference for food in relation to COO and authenticity, and further chapters explore the impact of consumer identification with a nation on how they evaluate brands. As Country of Origin is increasingly evaluated by consumers and used by marketers to safeguard locally-owned products, this book will be of interest to those studying the relationship between country-authentic brands and their promotion in the global marketplace. This book was originally published as a special issue of the Journal of Promotion Management.

Starting & Building Your Catalog Sales Business - Secrets for Success in One of Today's Fastest-Growing Businessess... Starting & Building Your Catalog Sales Business - Secrets for Success in One of Today's Fastest-Growing Businessess (Hardcover)
H. Holtz
R1,120 R948 Discovery Miles 9 480 Save R172 (15%) Ships in 18 - 22 working days

Now--America's #1 marketer and consultant puts together the first complete guide to catalog sales! Starting & Building Your Catalog Sales Business Some of America's best known and most successful businesses, such as Sears, Spiegel, L.L. Bean, and Lands' End, are "catalog companies," earning a major percentage of their profits through catalog sales. If you're a business owner or entrepreneur, now you can do the same with the help of this book. Written by bestselling author Herman Holtz, Starting and Building Your Catalog Sales Business is a complete guide to catalog sales that explains how to get started in and manage a catalog business profitably. Packed with anecdotes, worksheets, and examples drawn from successful catalog sales businesses, it explains:

  • The basics of direct-mail selling and catalog sales
  • The secrets to creating catalog copy that really sells
  • The essential elements in the catalog mailing--including how to create a strong sales letter and a user-friendly order form
  • How to choose and use the right mailing lists
  • Managing the two essentials of the catalog business: sales volume and pricing
Latin America Transformed - Globalization and Modernity (Paperback, 2nd edition): Robert N. Gwynne, Kay Cristobal Latin America Transformed - Globalization and Modernity (Paperback, 2nd edition)
Robert N. Gwynne, Kay Cristobal
R1,618 Discovery Miles 16 180 Ships in 10 - 15 working days

Praise for the first edition: 'Accomplishes its task to provide readers with a broad multi-disciplinary view on globalization's many impacts on Latin America ... the organization of the collection is logical and thoughtful, and the structural perspectives offered are convincing and powerful. I recommend it to other Latin American social scientists.' Growth and Change 'An impressive, timely and lively volume, which is especially valuable for teaching purposes.' Journal of Latin American Studies 'Authoritatively written by leading scholars in their respective fields.' Area Latin America Transformed, 2nd Edition explains the region's economic, political, social and cultural transformations, its association with globalization and the search for modernity, and contributes to a greater understanding of how these transformations are affecting the people of Latin America. Using a political economy approach to unravel the concepts of globalization and modernity within Latin America, emphasis is placed on interpreting the macro-level structures that frame the transformations taking place. The book also investigates the dynamics of people's livelihoods as they make sense of, rework and live out these structural transformations. The international team of authors involved with the successful first edition have updated their focus and substantially rewritten their material to examine the challenges facing Latin America in the twenty-first century. Three completely new chapters have also been added. Latin America Transformed, 2nd Edition is now even more useful for undergraduate and postgraduate courses that examine economic, political, social and cultural change in Latin America.

Retailisation - The Here, There and Everywhere of Retail (Paperback): Francesca de Chatel, Robin Hunt Retailisation - The Here, There and Everywhere of Retail (Paperback)
Francesca de Chatel, Robin Hunt
R793 Discovery Miles 7 930 Ships in 18 - 22 working days

This work investigates the current state of selling, whether groceries, politicians, information or motorcars. Like no other phenomenon, "retailization" reflects the complexity and ubiquity of information flows, processes and convergence of media in the wired world. The authors explore the all-pervasive nature of the retail experience in the physical world, the virtual world - and in the peripheral spaces between the two. Companies interviewed include Asda, MOMA, The Tate Modern, Walmart, Sony, Habitat, Manchester United and Volkswagen; individuals include Naomi Klein, Tom Dixon, Benjamin Barber, Professor Bill Mitchell (Dean of Architecture at MIT), architects Jon Jerde, Rem Koolhas and Ben Van Berkel, and David Peek, psychologist behind the Bluewater shopping mall.

Retail Strategy - The view from the bridge (Paperback): Christine Cuthbertson Retail Strategy - The view from the bridge (Paperback)
Christine Cuthbertson; Edited by Jonathan Reynolds; Contributions by Richard Bell, Dmitry Dragun, Elizabeth Howard, …
R1,825 Discovery Miles 18 250 Ships in 10 - 15 working days

The book is made distinctive by the presentation of practitioner insight allied with academic underpinning to create a powerful new framework of unusual breadth and depth. The book communicates contemporary retail thought from the perspectives of both senior international retailers and expert observers. It is structured around four sections: * Section I: retailing in an international context * Section II: chapters from faculty at Templeton College in Oxford outlining the key issues with review questions, discussion topics, assignments and further reading. * Section III: A unique series of in depth interviews with senior executives in the world's major retailers conducted by the Oxford Institute of Retail Management. Each case is backed up by company and sector information to demonstrate the changing retail and global environment. * Section IV: A summary and overview with further exercises assignments and recommended reading.The book is an innovative and highly effective new text for both students and executives needing to understand the complexities of the latest global developments and thinking. * Dual focus, with firm conceptual context supplied in the introductory essays and practitioner insight provided by the case studies. * Includes a range of learning features to help you test your knowledge and develop your thinking. * Talented contributor team offer rigorous and far-reaching analysis of the issues and case histories. Combining practitioner insight with academic background, this book offers a useful framework on retail strategy with unusual breadth and depth. It communicates contemporary retail thought from the perspectives of both senior international retailers and expert observers.

The Internationalisation of Retailing in Asia (Hardcover): Sang Chul Choi, John Dawson, Roy Larke, Masao Mukoyama The Internationalisation of Retailing in Asia (Hardcover)
Sang Chul Choi, John Dawson, Roy Larke, Masao Mukoyama
R4,499 Discovery Miles 44 990 Ships in 10 - 15 working days


European retailers have successfully internationalised their activities in Europe but have been less successful in North America. American retailers have been successful in their home market but less so in Europe. The major European and American retailers are now entering Asia and competing directly with each other in a substantive way fort he first time. These Western retailers, using modern managerial methods, are entering markets typified by more traditional managerial approaches. Western managerial cultures and values are interfacing with Asian ones. The results of these moves are new stresses for Asian retail structures that bring a new dynamism to Asian retailing. The contributions in this book explore the conflicts and benefits that arise as retailing in Asia becomes internationalised. The contributions are provided by experts in retail research from across Asia and for the first time in depth analyses are provided of the ways that Western retailers are provoking change in Asia. The book results form a seminar held at the University of Marketing and Distribution Sciences, Kobe, in November 2001 under the auspices of Society for Asian Research in Distribution. Scholars from across the region presented research results of their analyses of the New Commerce now appearing in Asia.

Success Of 7-eleven Japan, The: Discovering The Secrets Of The World's Best-run Convenience Chain Stores (Paperback):... Success Of 7-eleven Japan, The: Discovering The Secrets Of The World's Best-run Convenience Chain Stores (Paperback)
Akira Ishikawa, Tai Nejo
R746 Discovery Miles 7 460 Ships in 10 - 15 working days

When analyzing 7-Eleven Japan's advanced and innovative management style, the authors of this book highlight the existence of the "integrated information system". This is because of the key role it plays not only in forming this firm's corporate strategy but also in developing its functional strategies for logistic support, merchandising and store operations. The authors explore the integrated information system, a symbol of the competitiveness of 7-Eleven Japan.

Retailing in the European Union (Paperback): Stewart Howe Retailing in the European Union (Paperback)
Stewart Howe
R1,855 Discovery Miles 18 550 Ships in 10 - 15 working days


As retailing becomes an increasingly important part of economics worldwide, the similarities and differences of retailing from country to country are now more evident. Retailing in the European Union is a unique and timely study of the difference retail structures across Europe, offering an insightful overview of the internationalisation of retailing and asking important questions about the effectiveness of different retailing sectors.

E-Service: New Directions in Theory and Practice - New Directions in Theory and Practice (Hardcover): Roland T. Rust, P.K.... E-Service: New Directions in Theory and Practice - New Directions in Theory and Practice (Hardcover)
Roland T. Rust, P.K. Kannan
R5,617 Discovery Miles 56 170 Ships in 10 - 15 working days

The advent of the era of "e-Service," the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the explosive expansion of information technology. This book provides a collection of different perspectives on e-Service and a unified framework to understand it, even as the business community grapples with the concept. It features contributions from key researchers and practitioners from both the private and public sectors, as well leading scholars from the fields of marketing, information systems, and computer science. They focus on three key areas: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities. The insights they offer will be equally useful to students, scholars, and practitioners.

E-Service: New Directions in Theory and Practice - New Directions in Theory and Practice (Paperback): Roland T. Rust, P.K.... E-Service: New Directions in Theory and Practice - New Directions in Theory and Practice (Paperback)
Roland T. Rust, P.K. Kannan
R1,610 Discovery Miles 16 100 Ships in 10 - 15 working days

The advent of the era of "e-Service," the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the explosive expansion of information technology. This book provides a collection of different perspectives on e-Service and a unified framework to understand it, even as the business community grapples with the concept. It features contributions from key researchers and practitioners from both the private and public sectors, as well leading scholars from the fields of marketing, information systems, and computer science. They focus on three key areas: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities. The insights they offer will be equally useful to students, scholars, and practitioners.

Business Development in Licensed Retailing - A unit manager's guide (Paperback): Guy Lincoln, Conrad Lashley Business Development in Licensed Retailing - A unit manager's guide (Paperback)
Guy Lincoln, Conrad Lashley
R1,510 Discovery Miles 15 100 Ships in 10 - 15 working days

'Business Development in Licensed Retailing: a unit manager's guide' details the indispensable skills and techniques needed to manage units within licensed retail organisations in a flexible and entrepreneurial manner.
This book:
-Forms the basis of a complete course for a unit manager's development.
-Provides an overview of the range of skills needed for effective unit management.
-Supports the development of techniques with examples from existing best practice and case examples from companies such as JD Wetherspoon's, TGI Fridays and McDonald's amongst others.
Business Development in Licensed Retailing considers the functional management techniques required at unit management level, covering recruitment, human resource management, operations, service quality and customer relations, financial measurement and analysis, promotions and strategic planning. The analysis systematically provides all the practical know-how you need to produce of a comprehensive business plan for your unit.
Ending with a comprehensive case study that demonstrates all the aspects of business development working in a real-life scenario, the text is ideally suited for lecturers and management development personnel to use as a learning resource through which readers can apply the principles and techniques outlined.
A practical guide to managing units in licensed retail
Case studies from Wetherspoons, Scottish and Newcastle, Whitbread and Yates', amongst others, put the theory into practice

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