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Books > Business & Economics > Business & management > Business communication & presentation > General

Surrounded by Setbacks - Turning Obstacles Into Success (When Everything Goes to Hell) [The Surrounded by Idiots Series]... Surrounded by Setbacks - Turning Obstacles Into Success (When Everything Goes to Hell) [The Surrounded by Idiots Series] (Paperback)
Thomas Erikson
R512 R394 Discovery Miles 3 940 Save R118 (23%) Ships in 10 - 15 working days
The First Minute - Workbook - How to start conversations that get results (Paperback): Chris Fenning The First Minute - Workbook - How to start conversations that get results (Paperback)
Chris Fenning
R764 R628 Discovery Miles 6 280 Save R136 (18%) Ships in 10 - 15 working days
The Art of Plain Speaking - How to Write and Speak in a Way that Will Impress the People that Matter (Paperback): Charlie... The Art of Plain Speaking - How to Write and Speak in a Way that Will Impress the People that Matter (Paperback)
Charlie Corbett
R898 Discovery Miles 8 980 Ships in 12 - 17 working days

This is a guide for anyone who wants to connect better with people in the workplace by speaking clearly and with purpose. It is a result of five years at Charlie Corbett's consultancy, Bullfinch Media, where he helped convince executives that speaking plainly, thoughtfully, and behaving with humanity, is the best way to win business, boost morale and advance careers. It provides carefully detailed wisdom on how to write well, speak publicly and stand out in your job, as well as how to craft compelling communications, make the best of social media and handle the press. The Art of Plain Speaking aims to improve the experience faced by many in the modern workplace, a world where senior management are entirely absent from the shop floor - replaced by indecipherable emails from HR - and where people speak in esoteric corporate riddles, believing that sounding clever is more productive than speaking clearly.

Developing Global Business Communication in Asia - A Business Simulated Case Study Approach (Paperback): Jane Lockwood, Neil... Developing Global Business Communication in Asia - A Business Simulated Case Study Approach (Paperback)
Jane Lockwood, Neil Elias
R1,082 Discovery Miles 10 820 Ships in 12 - 17 working days

This book is an essential guide for anyone who wishes to develop successful business communication. It provides authentic and memorable workplace scenarios where learners become English communicators when solving authentic problems doing business together. The book aims to help learners: Use authentic workplace materials to solve problems using English Understand how language can be used as a lingua franca effectively when communicating Understand how intertextuality between shared spoken and written texts drives communication Improve communicative performance in spoken and written texts Become familiar with the communication realities of workplaces that are becoming increasingly technology driven and globalised This book will help learners become better equipped with communication strategies through its real life applicable and skills-based examples and will be a useful reference in the digital age.

Ultimate Guide to Business Writing - All the Secrets of Creating and Managing Business Documents (Paperback): Julian... Ultimate Guide to Business Writing - All the Secrets of Creating and Managing Business Documents (Paperback)
Julian Maynard-Smith
R1,057 Discovery Miles 10 570 Ships in 12 - 17 working days

The Ultimate Guide to Business Writing is a comprehensive guide on how to write any kind of business document. Written clearly in an engaging voice, it explains in depth the whole process: from determining objectives to establishing readers' needs, conducting research, outlining, and designing a template; to writing the first draft; to editing for meaning, accuracy, concision, style and emotional impact; to creating glossaries and indices; to proofreading and working with reviewers. The book also explains how to exploit the psychology of perception and motivation, collaborate effectively with business colleagues, manage documents holistically across an organisation, and deal with the other everyday practicalities of managing knowledge in a corporate environment. Every section of the book is packed with questions to stimulate thinking and generate meaningful answers, and dozens of examples of what works and why. The book's also rich in practical examples drawn from real life, anecdotes, humour, and visual aids. But the advice isn't just practical and anecdotal: it's also rigorously supported by scientific evidence from notable linguists and psychologists such as Steven Pinker, Daniel Goleman and Yellowlees Douglas. And anyone keen to explore further will benefit from the bibliography and links to videos and other online resources. The book is ideal not just for professional business writers, such as editors, technical writers, copywriters and creative directors; it's also suitable for anyone whose job requires them to write, whether it's something as simple as an email or as complex as a set of policies or a handbook.

Storytelling in Organizations - Why Storytelling is Transforming 21st Century Organizations and Management (Paperback, New):... Storytelling in Organizations - Why Storytelling is Transforming 21st Century Organizations and Management (Paperback, New)
Laurence Prusak, Katalina Groh, Stephen Denning, John Seely Brown
R1,377 Discovery Miles 13 770 Ships in 9 - 15 working days

This book is the story of how four busy executives, from different backgrounds and different perspectives, were surprised to find themselves converging on the idea of narrative as an extraordinarily valuable lens for understanding and managing organizations in the twenty-first century. The idea that narrative and storytelling could be so powerful a tool in the world of organizations was initially counter-intuitive. But in their own words, John Seely Brown, Steve Denning, Katalina Groh, and Larry Prusak describe how they came to see the power of narrative and storytelling in their own experience working on knowledge management, change management, and innovation strategies in organizations such as Xerox, the World Bank, and IBM. Storytelling in Organizations lays out for the first time why narrative and storytelling should be part of the mainstream of organizational and management thinking. This case has not been made before. The tone of the book is also unique. The engagingly personal and idiosyncratic tone comes from a set of presentations made at a Smithsonian symposium on storytelling in April 2001. Seely Brown. The prose is probing, playful, provocative, insightful and sometime profound. It combines the liveliness and freshness of spoken English with the legibility of a ready-friendly text. Interviews will all the authors done in 2004 add a new dimension to the material, allowing the authors to reflect on their ideas and clarify points or highlight ideas that may have changed or deepened over time.

Influence and Persuasion (HBR Emotional Intelligence Series) (Paperback): Nick Morgan, Robert B. Cialdini, Linda A. Hill, Nancy... Influence and Persuasion (HBR Emotional Intelligence Series) (Paperback)
Nick Morgan, Robert B. Cialdini, Linda A. Hill, Nancy Duarte
R301 R283 Discovery Miles 2 830 Save R18 (6%) Ships in 12 - 17 working days

Changing hearts is an important part of changing minds. Research shows that appealing to human emotion can help you make your case and build your authority as a leader. This book highlights that research and shows you how to act on it, presenting both comprehensive frameworks for developing influence and small, simple tactics you can use to convince others every day. This volume includes the work of: Nick Morgan Robert Cialdini Linda A. Hill Nancy Duarte This collection of articles includes "Understand the Four Components of Influence," by Nick Morgan; "Harnessing the Science of Persuasion," by Robert Cialdini; "Three Things Managers Should Be Doing Every Day," by Linda A. Hill and Kent Lineback; "Learning Charisma," by John Antonakis, Marika Fenley, and Sue Liechti; "To Win People Over, Speak to Their Wants and Needs," by Nancy Duarte; "Storytelling That Moves People," an interview with Robert McKee by Bronwyn Fryer; "The Surprising Persuasiveness of a Sticky Note," by Kevin Hogan; and "When to Sell with Facts and Figures, and When to Appeal to Emotions," by Michael D. Harris. How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

The Bezos Blueprint - Communication Secrets That Power Amazon's Success (Paperback): Carmine Gallo The Bezos Blueprint - Communication Secrets That Power Amazon's Success (Paperback)
Carmine Gallo
R380 R297 Discovery Miles 2 970 Save R83 (22%) Ships in 5 - 10 working days

The communication and leadership secrets of Amazon founder Jeff Bezos and how to master them, from Carmine Gallo the bestselling author of Talk Like Ted.

Jeff Bezos built Amazon. A dreamer who turned a bold idea into the world’s most influential company, a brand that likely touches your life every day. As a student of leadership and communication, he learned to elevate the way Amazonians write, collaborate, innovate, pitch and present. He created a scalable model that grew from a small team in a Seattle garage to one of the world’s largest employers.

The Bezos Blueprint by Carmine Gallo reveals the communication strategies that Jeff Bezos pioneered to fuel Amazon’s astonishing growth. As one of the most innovative and visionary entrepreneurs of our time, Bezos reimagined the way leaders write, speak and motivate teams and customers.

The communication tools Bezos created are so effective that former Amazonians who worked directly with Bezos adopted them as blueprints to start their own companies. Now, these tools are available to you.

Surrounded by Idiots - The Four Types of Human Behavior and How to Effectively Communicate with Each in Business (and in Life)... Surrounded by Idiots - The Four Types of Human Behavior and How to Effectively Communicate with Each in Business (and in Life) (Hardcover)
Thomas Erikson 1
R789 R601 Discovery Miles 6 010 Save R188 (24%) Ships in 10 - 15 working days
The Handbook of Technical Writing with 2020 APA Update (Spiral bound, Twelfth Edition): Gerald J. Alred, Walter E. Oliu,... The Handbook of Technical Writing with 2020 APA Update (Spiral bound, Twelfth Edition)
Gerald J. Alred, Walter E. Oliu, Charles T Brusaw
R1,314 Discovery Miles 13 140 Ships in 12 - 17 working days
The Authority Guide to Networking for Business Growth - How to master confident, effective networking and win more business... The Authority Guide to Networking for Business Growth - How to master confident, effective networking and win more business (Paperback)
Rob Brown 1
R296 R240 Discovery Miles 2 400 Save R56 (19%) Ships in 12 - 17 working days

You can master the mysterious art of networking.; Overcome all your networking fears and learn how effortlessly to build and leverage the powerful connections you need to enhance your reputation, raise your profile and win more business. Networking expert Rob Brown will coach you on all the essential skills that will help you meet new people, create new leads, open up opportunities and grow your business - confidently and effectively.

The Communication Problem Solver - Simple Tools and Techniques for Busy Managers (Paperback): Nannette Rundle Carroll The Communication Problem Solver - Simple Tools and Techniques for Busy Managers (Paperback)
Nannette Rundle Carroll
R527 R395 Discovery Miles 3 950 Save R132 (25%) Ships in 12 - 17 working days

Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples, the book shows readers how to: - Set clear expectations - Ask questions that will help them uncover the facts, meet business objectives, and preserve relationships - Sharpen listening skills to grasp information better in every conversation - Avoid imprecise judgments based on emotional reactions - Provide useful feedback - Encourage collaborative interactions - Delegate more effectively - Improve performance discussions by turning judgments into observable facts - Build trusting and lasting relationships This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions.

Pitch Anything: An Innovative Method for Presenting, Persuading, and Winning the Deal (Hardcover, Ed): Oren Klaff Pitch Anything: An Innovative Method for Presenting, Persuading, and Winning the Deal (Hardcover, Ed)
Oren Klaff 2
R672 R442 Discovery Miles 4 420 Save R230 (34%) Ships in 12 - 17 working days

Gold Medal Winner--Tops Sales World's Best Sales and Marketing Book

"Fast, fun and immensely practical."
--JOE SULLIVAN, Founder, Flextronics

"Move over Neil Strauss and game theory. "Pitch Anything" reveals the next big thing in social dynamics: game for business."
--JOSH WHITFORD, Founder, Echelon Media

"What do supermodels and venture capitalists have in common? They hear hundreds of pitches a year. "Pitch Anything" makes sure you get the nod (or wink) you deserve."
--RALPH CRAM, Investor

""Pitch Anything" offers a new method that will differentiate you from the rest of the pack."
--JASON JONES, Senior Vice President, Jones Lang LaSalle

"If you want to pitch a product, raise money, or close a deal, read "Pitch Anything" and put its principles to work."
--STEVEN WALDMAN, Principal and Founder, Spectrum Capital

""Pitch Anything" opened my eyes to what I had been missing in my presentations and business interactions."
--LOUIE UCCIFERRI, President, Regent Capital Group

"I use Oren's unique strategies to sell deals, raise money, and handle tough situations."
--TAYLOR GARRETT, Vice President, White Cap

"A counter-intuitive method that works."
--JAY GOYAL, CEO, SumOpti

About the Book:

When it comes to delivering a pitch, Oren Klaff has unparalleled credentials. Over the past 13 years, he has used his one-of-a- kind method to raise more than $400 million--and now, for the fi rst time, he describes his formula to help you deliver a winning pitch in any business situation.

Whether you're selling ideas to investors, pitching a client for new business, or even negotiating for a higher salary, "Pitch Anything "will transform the way you position your ideas.

According to Klaff, creating and presenting a great pitch isn't an art--it's a simple science. Applying the latest findings in the field of neuroeconomics, while sharing eye-opening stories of his method in action, Klaff describes how the brain makes decisions and responds to pitches. With this information, you'll remain in complete control of every stage of the pitch process.

"Pitch Anything" introduces the exclusive STRONG method of pitching, which can be put to use immediately:

Setting the Frame
Telling the Story
Revealing the Intrigue
Offering the Prize
Nailing the Hookpoint
Getting a Decision

One truly great pitch can improve your career, make you a lot of money--and even change your life. Success is dependent on the method you use, not how hard you try. "Better method, more money," Klaff says. "Much better method, much more money." Klaff is the best in the business because his method is much better than anyone else's. And now it's yours.

Apply the tactics and strategies outlined in "Pitch Anything" to engage and persuade your audience--and you'll have more funding and support than you ever thought possible.

The Office Rockstar Playbook - How I Leveled Up as an Executive Assistant and Helped My CEO Build a Multibillion-Dollar Company... The Office Rockstar Playbook - How I Leveled Up as an Executive Assistant and Helped My CEO Build a Multibillion-Dollar Company (Paperback)
Debbie Gross
R776 Discovery Miles 7 760 Ships in 10 - 15 working days
Beyond Buzz - The Next Generation of Word-of-Mouth Marketing (Paperback, Special ed.): Lois Kelly Beyond Buzz - The Next Generation of Word-of-Mouth Marketing (Paperback, Special ed.)
Lois Kelly
R423 Discovery Miles 4 230 Ships in 12 - 17 working days

Gold prize winner for best marketing book (tie), 2008 Axiom/Inc Magazine awards Finalist, 2008 Berry-American Marketing Association Book Prize It's official: the old marketing model is dead, and word of mouth is king. But while a lot of attention has been paid to the mechanics of creating buzz, only the savviest of marketers have learned to focus on crafting the right kind of message -- because without it, even the loudest buzz will soon die down. Beyond Buzz shows readers how to listen to customers, identify what is important to them, and then craft the kind of message that will truly resonate and spark conversation. Filled with insightful examples of conversational marketing at work, Beyond Buzz gives readers the tools and inspiration they need to create an effective and interesting conversational theme that will engage their customers and take their marketing to a whole new level. Without the right message in place, word of mouth marketing will never live up to its promise. This innovative and practical book shows readers how to ignite people's interest...and generate much more than buzz.

Feedback That Works - How to Build and Deliver Your Message, Second Edition (Paperback, 2nd Revised ed.): Center for Creative... Feedback That Works - How to Build and Deliver Your Message, Second Edition (Paperback, 2nd Revised ed.)
Center for Creative Leadership
R409 Discovery Miles 4 090 Ships in 10 - 15 working days
Back to Human - How Great Leaders Create Connection in the Age of Isolation (Paperback): Dan Schawbel Back to Human - How Great Leaders Create Connection in the Age of Isolation (Paperback)
Dan Schawbel
R452 R377 Discovery Miles 3 770 Save R75 (17%) Ships in 10 - 15 working days
The Digital Pill - What Everyone Should Know about the Future of Our Healthcare System (Hardcover): Elgar Fleisch, Christoph... The Digital Pill - What Everyone Should Know about the Future of Our Healthcare System (Hardcover)
Elgar Fleisch, Christoph Franz, Andreas Herrmann
R832 R774 Discovery Miles 7 740 Save R58 (7%) Ships in 10 - 15 working days

Information technology is changing healthcare in numerous wide-ranging aspects, including significantly improving the overall quality of patient care and therefore helping to reduce limitations in people's daily lives. The Digital Pill reflects on how digital technologies can combat chronic diseases including diabetes, cancer, cardiovascular, respiratory and neurodegenerative diseases as well as mental disorders. Chronic diseases touch every family, generate infinite suffering and cause the lion's share of every countries' healthcare spending across the world. The authors carefully study a broad selection of contemporary companies and healthcare organizations that are shaping digital healthcare. They report pioneering cases from large and small technology, insurance, and pharmaceutical companies as well as healthcare providers of all sorts across the globe and bring forward patterns and corner stones of an affordable and patient centric digital healthcare. The Digital Pill is essential reading for anyone working in, engaged with or interested in understanding the future of healthcare.

How to Prepare, Stage, and Deliver Winning Presentations (Paperback, 3rd Revised edition): Thomas Leech How to Prepare, Stage, and Deliver Winning Presentations (Paperback, 3rd Revised edition)
Thomas Leech
R697 R517 Discovery Miles 5 170 Save R180 (26%) Ships in 12 - 17 working days

"Business growth is becoming increasingly dependent on partnerships, joint ventures, and other strategic alliances. Consequently, the ability of professionals to articulate their ideas well to others has become increasingly essential. "How to Prepare, Stage, and Deliver Winning Presentations," now in a thoroughly updated edition, gives readers a proven and practical approach to increase their knowledge, capabilities, confidence, and success. The book provides proven, practical advice on communicating essential information when it matters most. Readers will learn how to:

* Make their case using persuasive supporting materials that illuminate and inspire

* Win over audiences with sound strategy, organization, and persuasive evidence

* Use visual aids using current technologies such as computer graphics, LCD projectors, and Web-interactive methods

* Create a positive impression through voice, language, and nonverbal impressions

This is an essential book for all professionals seeking to influence decision makers, win contracts, and enhance their careers."

Voice Power - Using Your Voice to Captivate, Persuade and Command Attention (Paperback): Renee Grant-Williams Voice Power - Using Your Voice to Captivate, Persuade and Command Attention (Paperback)
Renee Grant-Williams
R517 R384 Discovery Miles 3 840 Save R133 (26%) Ships in 12 - 17 working days

Ever wonder what makes us buy from a certain salesperson or prefer one TV news announcer over another? In each case, a human voice is subtly captivating our ear and commanding our attention.

Now celebrity voice coach Renee Grant-Williams reveals the trade secrets behind those persuasive voices and shows readers how to apply positive vocal techniques to business and personal situations. Much more than a guide to proper breathing or voice projection, this is a life-altering "owner's manual" to unleashing and directing the powers of communication within one's speaking voice. By exploring the rich connections between singing and speaking, Grant-Williams helps readers:
-- Evaluate their "VoicePower" quotients
-- Literally breathe new life into their voices
-- Tap the amazing power of consonants -- and silence
-- Deliver sales pitches virtually guaranteed to sell
-- Turn a voice mail message (incoming or outgoing) into a personal calling card
-- Become more confident, persuasive presenters and public speakers.

Visual Doing: Applying Visual Thinking in your Day to Day Business - Applying Visual Thinking in your Day to Day Business... Visual Doing: Applying Visual Thinking in your Day to Day Business - Applying Visual Thinking in your Day to Day Business (Paperback)
Willemien Brand
R587 R480 Discovery Miles 4 800 Save R107 (18%) Ships in 9 - 15 working days

After the success of 2017's Visual Thinking, the author noticed that people enjoy discovering how easy it is to use drawings in business communication. But they still have no guide to satisfy their desire to tell a visual story in a very simple way. That is why the author has now written Visual Doing. This book will fulfil this desire, not by drilling deeper into the advice in the first book, but by 'undeepening' Chapters 3 and 4. These chapters, both about drawing in visual business settings, are now broken down into ready-to-implement skills and tools. Visual Doing will improve your visual craftsmanship and broaden your skillset. It's a practical and accessible handbook for incorporating visual thinking into your daily business and communication. The author leads you through a new range of exercises, techniques and subjects which will help you to tell your own visual story. It takes a look at these subjects from different perspectives: 'me as an individual', 'we as a team' and 'us as a company.' It helps you to clarify complex information, pitch innovative strategies and foster a visual culture within your organisation. Learn how to show and share your ideas in a fun, clear and compelling way so you can inspire, engage and activate yourself and others.

How to Build Communication Success in Your School - A Guide for School Leaders (Paperback): Karen Dempster, Justin Robbins How to Build Communication Success in Your School - A Guide for School Leaders (Paperback)
Karen Dempster, Justin Robbins
R916 Discovery Miles 9 160 Ships in 9 - 15 working days

This book provides a step-by-step guide to achieve best practice communication within schools. Communication is a critical component in building strong partnerships with parents, attracting and retaining the best teachers, building and protecting a school's reputation and, ultimately, in ensuring that students can be at their best. Aligned to the National Standards of Excellence for Headteachers (2015), as well as Ofsted and the Independent Schools Inspectorate requirements, it provides an 'inside out' approach to create and communicate a compelling vision, building leadership communication skills and supporting the day-to-day management of communication in schools. Full of practical strategies, audit tools and planning materials to help develop your communication approach, this guide covers key topics such as: attracting and retaining the best teachers; improving the effectiveness of leadership and management; building the reputation of the school; working with parents; and knowing what to do in a crisis. How to Build Communication Success in Your School is essential reading for headteachers, school leaders and all those interested in education management and leadership.

100 Tricks to Appear Smart in Meetings - How to Get by Without Even Trying (Paperback): Sarah Cooper 100 Tricks to Appear Smart in Meetings - How to Get by Without Even Trying (Paperback)
Sarah Cooper
R466 R362 Discovery Miles 3 620 Save R104 (22%) Ships in 10 - 15 working days
Copywriter's Handbook, The (4th Edition) - A Step-By-Step Guide to Writing Copy that Sells (Paperback, 4th ed.): Robert Bly Copywriter's Handbook, The (4th Edition) - A Step-By-Step Guide to Writing Copy that Sells (Paperback, 4th ed.)
Robert Bly
R450 R351 Discovery Miles 3 510 Save R99 (22%) Ships in 5 - 10 working days
Marketing Communications (Paperback, 9th edition): Chris Fill, Sarah Turnbull Marketing Communications (Paperback, 9th edition)
Chris Fill, Sarah Turnbull
R1,710 Discovery Miles 17 100 Ships in 12 - 17 working days

Get a solid grasp of the methods, processes, and issues surrounding marketing communications and develop your career with an industry-leading text that blends theory with contemporary marketing practice. Marketing Communications, 9th edition by Fill and Turnbull is the leading text that introduces you to the key topics of the subject. Ideal for undergraduate and postgraduate students in Marketing and related fields, this textbook guides you through the processes and actions of engaging audiences with brands, products, and services, from theory to practice. From introducing the subject and setting learning expectations to analysing and interpreting consumer behaviour, this latest edition follows a clear, streamlined structure that focuses on the strategic and tactical aspects of how brands engage audiences. With an approachable style and language that is easy to understand, the text delivers a rich blend of academic and practitioner materials that will help you understand the complexities of marketing communications. The book includes examples of contemporary, innovative marketing practices drawn from some of the world's leading brands and agencies, allowing you to explore the theories and ideas and acquire critical insight into the marketing communications landscape. The plethora of useful features and examples will encourage you to discuss and consider multiple interpretations around the major topics, providing you with the tools you need to develop your career in the field. Marketing Communications is recognised as the authoritative text for professional courses such as The Chartered Institute of Marketing and is supported by the Institute of Practitioners in Advertising.

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