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Books > Business & Economics > Business & management > Business communication & presentation > General

Principles of Public Speaking (Hardcover, 20th edition): Kathleen German Principles of Public Speaking (Hardcover, 20th edition)
Kathleen German
R6,272 Discovery Miles 62 720 Ships in 12 - 17 working days

Balancing skills and theory, this introductory public speaking textbook encourages the reader to see public speaking as a way to build community in today's diverse world. Within a framework that emphasizes speaker responsibility, listening, and cultural awareness, this classic book uses examples from college, workplace, political, and social communication to make the study of public speaking relevant, contemporary, and exciting. This new edition includes expanded coverage of mediated speaking with examples from podcasts and online speaking contexts; discussion of ethical issues of contemporary public discourse, including disinformation and public civility; and tips for extemporaneous speaking. This textbook is ideal for general courses on public speaking as well as specialized programs in business, management, political communication, and public affairs. A companion website including an instructor's manual containing discussion questions, exercises, quiz questions, and suggestions for syllabus design is available at www.routledge.com/cw/german.

NKJV Maxwell Leadership Bible (Hardcover, 3rd Edition): John C. Maxwell NKJV Maxwell Leadership Bible (Hardcover, 3rd Edition)
John C. Maxwell
R1,150 R920 Discovery Miles 9 200 Save R230 (20%) Ships in 4 - 8 working days

Every believer is a person of influence. In the Maxwell Leadership Bible, leadership expert John C. Maxwell shows you the principles of leadership taught in God’s Word and how to use them. Whether you are an employee, a boss, a parent, or a neighbor, you are a person of influence in your part of the world. Throughout the pages of Scripture, John Maxwell has assembled the time-tested and irrefutable biblical principles of leadership to equip and encourage leaders with his signature approach, including the 21 Laws of Leadership, the 21 Qualities of a Leader, biographical profiles, and hundreds of notes.

Essentials of Technical Communication (Paperback, 5th ed.): Elizabeth Tebeaux, Sam Dragga Essentials of Technical Communication (Paperback, 5th ed.)
Elizabeth Tebeaux, Sam Dragga
R2,105 Discovery Miles 21 050 Ships in 10 - 15 working days
Exactly What To Say - The Magic Words for Influence and Impact (Paperback): Phil M Jones Exactly What To Say - The Magic Words for Influence and Impact (Paperback)
Phil M Jones
R350 R273 Discovery Miles 2 730 Save R77 (22%) Ships in 5 - 10 working days

Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over fifty countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

Handbook of Employee Commitment (Hardcover): John P. Meyer Handbook of Employee Commitment (Hardcover)
John P. Meyer
R7,093 Discovery Miles 70 930 Ships in 12 - 17 working days

A high level of employee commitment holds particular value for organizations owing to its impact on organizational effectiveness and employee well-being. This Handbook provides an up-to-date review of theory and research pertaining to employee commitment in the workplace, outlining its value for both employers and employees and identifying key factors in its development, maintenance or decline. Including chapters from leading theorists and researchers from around the world, this Handbook presents cumulated and cutting-edge research exploring what commitment is, the different forms it can take, and how it is distinct from related concepts such as employee engagement, work motivation, embeddedness, the psychological contract, and organizational identification. Examining topics such as high-commitment work systems, work attitudes and motivation, the Handbook provides integration with related literatures. Internationally applicable, sections also discuss the implications of culture differences for commitment and present the latest developments in research methods and analytic techniques that can be used to advance our understanding of commitment. Comprehensive and engaging, the Handbook of Employee Commitment is essential reading for commitment scholars and researchers interested in the latest developments in the field as well as for international scholars who will benefit from its guidance on how to approach research in unique cultures. It will also prove of prime interest to managers and management consultants with its wealth of suggestions to guide evidence-based practice. Contributors: S.L. Albrecht, N.J. Allen, B.K. Anderson, L.M. Arciniega, J. Barling, T.E. Becker, K. Bentein, M.E. Bergman, D.R. Bobocel, N.L. Bremner, C.T. Brinsfield, G. Caesens, A.C. Chris, L. Clark, A. Cohen, S. Datta, V.L. Dhir, O.J. Dineen, R. Eisenberger, J.A. Espinoza, J. Felfe, M. Gagne, D.G. Gallagher, I.R. Gellatly, Y. Griep, S.D. Hansen, L.M. Hedberg, M.R.W. Hamstra, B.C. Holtom, P. Horsman, J. Howard, V.A. Jean, K. Jiang, Z. Junhong, E.K. Kelloway, H.J. Klein, J. Koen, E.R. Maltin, B. Marcus, J.P. Meyer, N.A. Morelli, A.J.S. Morin, F. Mu, A. Newman, H. Park, E. Read, R.A. Roe, O.N. Solinger, H. Spence Laschinger, D.J. Stanley, F. Stinglhamber, M. Trivisonno, R. Van Dick, W. Van Olffen, A.E.M. Van Vianen, R.J. Vandenberg, C. Vandenberghe, D. Wang, S.A. Wasti, J. Wombacher

Selling: The Profression - Focusing On Building Relationships (Hardcover): Lill, Jennifer Lill-Brown Selling: The Profression - Focusing On Building Relationships (Hardcover)
Lill, Jennifer Lill-Brown
R2,595 R2,012 Discovery Miles 20 120 Save R583 (22%) Ships in 10 - 15 working days

Selling: The Profession is the roadmap to a rewarding sales career! Today, more than ever, it is all about relationship building in a digital world. In the 8th edition of this field-tested guide to selling, you will learn to:

-Appreciate that you are selling every day, regardless of your career.

-Use social media to connect with potential customers.

-Make good first impressions and build rapport.

-Recognize social styles and nonverbal signals.

-Effectively manage your time.

-Uncover needs by asking questions and listening.

The authors have taken a refreshingly practical and modern approach to professional selling. The 8th edition is divided into two parts:

-Part 1 explores "Selling Success Fundamentals" by examining the foundational strategy pieces needed for building a long-lasting career. This includes how to manage your time, read nonverbal cues, communicate with others within and outside your company, and recognize what drives people to buy.

-Part 2 is all about the "Relationship Selling Cycle." The eight-step process will walk you through every interaction with potential customers--from prospecting and pre-approach to the close and extend to the actions needed after the close.

Business Health Check - Everything you need to know to keep your business healthy in the 21st century (Hardcover, Main):... Business Health Check - Everything you need to know to keep your business healthy in the 21st century (Hardcover, Main)
Olivier Kennedy, Martin Kunzi
R349 R285 Discovery Miles 2 850 Save R64 (18%) Ships in 12 - 17 working days

Diagnosing the modern business like the human body, this fun compendium of business diseases looks at such disorders as 'Youngitis- creating only for millennials' (risk group: marketing teams); 'Social media denial syndrome' ('related diseases: 'Meeting syndrome'); and 'Compulsive email disorder' (cure: zero inbox). In a hilarious look at organisational hierarchies, generational disconnects and general office foibles, this pocket book will enable you to see the mistakes of your own business and guide you safely to decontagion and cure.

Storytelling with You - Plan, Create, and Deliver a Stellar Presentation (Paperback): C Nussbaumer Knaf Storytelling with You - Plan, Create, and Deliver a Stellar Presentation (Paperback)
C Nussbaumer Knaf
R822 Discovery Miles 8 220 Ships in 12 - 17 working days

Be heard. Change minds. Get people to act. (Inspire them to clap.) Whether presenting in a meeting, delivering a keynote on stage, or simply talking with your colleagues about your latest project, you play a critical role in how information is shared. You determine whether people engage, understand, and take action. In storytelling with you, best-selling author and world-renowned speaker Cole Nussbaumer Knaflic prepares you to develop your story and deliver it with prowess. She unlocks the secrets that have propelled her from self-described introvert to sought-after presenter, distilling lessons learned into this immensely powerful and practical guide. The journey starts by building the foundation for effective communication: gaining an understanding of your audience and message. You'll then learn to transform your ideas into compelling stories and illustrative content. Once the materials are set, you'll turn your attention inward and explore strategies to hone your delivery and communicate with confidence, preparing you for exceptional meetings and knockout presentations. Give your hard work a voice and amplify your impact by communicating in a way that makes people want to listen and respond--storytelling with you will help you do it.

Meetings (Paperback): Helen Rice, Maria Pemberton Meetings (Paperback)
Helen Rice, Maria Pemberton
R259 Discovery Miles 2 590 Ships in 12 - 17 working days

Running effective meetings is a skill and is a constant challenge to both the chair and the meeting participants. If meetings are not chaired well then everyone feels frustrated. This book will be invaluable for new or existing chairs wanting to develop their skills or meeting participants who want to stop wasting time and make their meetings work for everyone. It will highlight good practice and top tips and show you how to develop strategies to deal with difficult issues and people. It will help you be the very best you can be before, during and after meetings! This book includes: what is a meeting?; the role of chair; pre - meeting planning; group dynamics; presenting your case; and, follow - up actions.

Own Up! - How to Hold People Accountable Without All the Drama (Hardcover): Jennifer T Long Own Up! - How to Hold People Accountable Without All the Drama (Hardcover)
Jennifer T Long
R768 R667 Discovery Miles 6 670 Save R101 (13%) Ships in 10 - 15 working days
Business Communication (Paperback, 2nd ed): D. Daniels, A Hunter, V. McGhie, van Jaarsveldt. M. van Jaarsveldt. M., T.... Business Communication (Paperback, 2nd ed)
D. Daniels, A Hunter, V. McGhie, van Jaarsveldt. M. van Jaarsveldt. M., T. Oosthuizen
R241 R223 Discovery Miles 2 230 Save R18 (7%) Ships in 7 - 11 working days

Business Communication second edition highlights the importance of effective communication within today's business environment. The title positions language as a communication tool and then discusses various aspects of communication: communication theory, cognitive communication, organisational communication, cultural communication, and stakeholder communication.

Robert's Rules For Dummies, 4th Edition (Paperback, 4th Edition): C.A. Jennings Robert's Rules For Dummies, 4th Edition (Paperback, 4th Edition)
C.A. Jennings
R481 Discovery Miles 4 810 Ships in 12 - 17 working days

All in favor of improving meeting procedures, say Aye! Trying to keep your in-person and virtual meetings on track and running smoothly? You need Robert's Rules of Order! These rules for conducting meetings have stood the test of time as the gold standard for practical and effective procedure in group settings like corporate and nonprofit boards, councils, and more. And there's no better way to learn the latest version of the rules than with Robert's Rules For Dummies. This handy guide demystifies the Rules and offers readers a practical roadmap to applying efficient procedures to everything from conducting online and in-person meetings to voting by email. It also: Contains brand-new, updated content on the latest 12th Edition of Robert's Rules Offers sample meeting agendas, minutes, scripts, and other material to show you how the pros keep meeting records Walks you through the basic--and not so basic--ways to nominate and elect officers and directors in organizations Ideal for board members, convention delegates, business owners, nonprofit executives, and anyone else trying to maintain an orderly flow of business--online or in person--Robert's Rules For Dummies is a need-to-read resource that will make you wonder how you ever survived without it.

Storytelling with Data - A Data Visualization Guide for Business Professionals (Paperback): Cole Nussbaumer Knaflic Storytelling with Data - A Data Visualization Guide for Business Professionals (Paperback)
Cole Nussbaumer Knaflic
R1,072 R760 Discovery Miles 7 600 Save R312 (29%) Ships in 12 - 17 working days

Don't simply show your data tell a story with it! Storytelling with Data teaches you the fundamentals of data visualization and how to communicate effectively with data. You'll discover the power of storytelling and the way to make data a pivotal point in your story. The lessons in this illuminative text are grounded in theory, but made accessible through numerous real-world examples ready for immediate application to your next graph or presentation. Storytelling is not an inherent skill, especially when it comes to data visualization, and the tools at our disposal don't make it any easier. This book demonstrates how to go beyond conventional tools to reach the root of your data, and how to use your data to create an engaging, informative, compelling story. Specifically, you'll learn how to: * Understand the importance of context and audience * Determine the appropriate type of graph for your situation * Recognize and eliminate the clutter clouding your information * Direct your audience's attention to the most important parts of your data * Think like a designer and utilize concepts of design in data visualization * Leverage the power of storytelling to help your message resonate with your audience Together, the lessons in this book will help you turn your data into high impact visual stories that stick with your audience. Rid your world of ineffective graphs, one exploding 3D pie chart at a time. There is a story in your data Storytelling with Data will give you the skills and power to tell it!

Professional communication - Deliver effective written, spoken and visual messages (Paperback, 4th ed): Jane English Professional communication - Deliver effective written, spoken and visual messages (Paperback, 4th ed)
Jane English
R658 R580 Discovery Miles 5 800 Save R78 (12%) Ships in 4 - 8 working days

Professional Communication: Deliver effective written, spoken and visual messages Fourth Edition is aimed at all professionals and students in business, industry and higher education institutions. It offers sound advice, clear guidelines and numerous practical examples, and this latest edition includes managing digital communication platforms, creating templates, being interviewed for a job, raising funding, and conducting and managing Internet research.

Effective Communication for Lawyers - A Practical Guide (Hardcover): David Cowan Effective Communication for Lawyers - A Practical Guide (Hardcover)
David Cowan
R2,295 R2,074 Discovery Miles 20 740 Save R221 (10%) Ships in 9 - 15 working days

Effective Communication for Lawyers is an essential guide to communicating in the radically and rapidly changing environment of professional law today. The book offers a deep dive into understanding communication as behaviour, as well as practical tools and insights. It connects theory to practice in order to improve client communication, support the current transformation of legal work and prepare readers for future developments and disruptions in the legal profession. Key Features: Introduces 'The Dialogue Box' and explains how to use this foundational communication tool in everyday legal work Provides a solid grounding in the theoretical context and expands the horizons of the relationship between law and communication Offers the reader a clear understanding of why they are communicating and enables effective use of various channels, tools and skills of communication This book will be crucial reading for all practising lawyers, as well as arbitrators, mediators and negotiators. It will also be helpful for law students looking to develop their communication skills ahead of going into practice.

The Modern-Day Assistant - Build Your Influence And Boost Your Potential (Paperback): Lucy Brazier The Modern-Day Assistant - Build Your Influence And Boost Your Potential (Paperback)
Lucy Brazier
R398 R373 Discovery Miles 3 730 Save R25 (6%) Ships in 12 - 17 working days

Assistants and administrators are the backbone of every organization. Discover how to innovate and thrive in this vital sector with The Modern-Day Assistant.

As technology and disruption continue to reshape the business world, the responsibilities and skills of a modern-day assistant have transformed. Executives and leaders are more dependent than ever on the unique and varied responsibilities of their administrators and assistants. Drawing upon decades of experience, Lucy Brazier OBE demystifies the strategies and approaches that will allow you to reach your full potential as an assistant, and how to accelerate your career while doing so.

From building your network and developing your communication skills to time management and strategic planning, The Modern-Day Assistant is the ultimate guide to developing your abilities and reaching your full potential at work. It also explores how you can effectively capitalize upon your skills, whether that's climbing the ranks of the assistant sector or pivoting into a new role.

Nice is Not a Biscuit - How to Build a World-Class Business by Doing the Right Thing (Paperback): Peter Mead Nice is Not a Biscuit - How to Build a World-Class Business by Doing the Right Thing (Paperback)
Peter Mead
R246 R213 Discovery Miles 2 130 Save R33 (13%) Ships in 12 - 17 working days

100 lessons from one of Britain's most successful businessmen You must know businesses or leaders that seem to have it all - loyalty and success in equal measure. Do you aspire to the same, but worry that 'nice guys finish last'? In Nice Is Not a Biscuit, Peter Mead reveals the secrets of his success, and distils a lifetime's thought about the right way to do business. His 100 entertaining lessons include: How to be a boss and a human being at the same time Why trust in your brand is so precious How to gain a share of both heads and hearts Nice is not patting people on the head. It's every person respecting every other person. Do that and you create a great business. It's a credo for life.

Winning Body Language (Paperback, Ed): Mark Bowden Winning Body Language (Paperback, Ed)
Mark Bowden
R579 R481 Discovery Miles 4 810 Save R98 (17%) Ships in 10 - 15 working days

The Unique System of Nonverbal Skills Used by the Most Effective Leaders in Business Today

CONTROL THE CONVERSATION, COMMAND ATTENTION, AND CONVEY THE RIGHT MESSAGE--WITHOUT SAYING A WORD

Whether you're presenting an idea, delivering a speech, managing a team, or negotiating a deal, your body language plays a key role in your overall success.

This ingenious step-by-step guide, written by an elite trainer of Fortune 50 CEOs and G8 world leaders, unlocks the secrets of nonverbal communication--using a proven system of universal techniques that can give you the ultimate professional advantage. Learn easily how to: Successfully master the visual TruthPlane around you to win trust now. Gesture in a way that gains everyone's attention-- even before you speak. Appeal to others' deep psychological needs for immediate rapport and influence.

You'll discover how to sit, stand, and subtly alter your body language to move with confidence, control conversations, command attention, persuade and influence others, and convey positive energy--without saying a word.

It's the one key to success nobody talks about

Cultures of Belonging - Building Inclusive Organizations that Last (Paperback): Alida Miranda-Wolff Cultures of Belonging - Building Inclusive Organizations that Last (Paperback)
Alida Miranda-Wolff
R333 Discovery Miles 3 330 Ships in 12 - 17 working days

Clear, actionable steps for you to build new values, experiences, and perspectives into your organizational culture, infusing it with the diversity, inclusion, and belonging employees need to feel accepted, be their best selves, and do their best work. Bypass the faulty processes and communication styles that make change impossible in so many other organizations; access these practical tools and ideas for increasing diversity, equity, and inclusion (DEI) in your company. Filled with actionable advice Alida Miranda-Wolff learned through her own struggles being an outsider in a work culture that did not value inclusion, and having since worked with over 60 organizations to prioritize DEI initiatives and all the value and richness it adds to the workplace, this roadmap helps leaders: Learn why creating an environment where everyone feels belonging is the new barometer for employee engagement. Develop an understanding of the key terms around DEI and why they matter. Assess where your organization is today. Define and take the small steps that build new muscle memory into an organizational culture. Increase employee engagement, collaboration, innovation, communication, and sense of belonging. Build confidence in how to solve future DEI-related challenges. Get buy-in from colleagues (and even resisters) who can clearly see how to move forward and why. Overcome any limiting work environment and build all new processes and communication priorities that allow your employees to be a part of something greater than themselves while your organization learns to value and embrace the unique experiences and perspective that each employee brings to the company.

Leading Meetings and Teams: Manga for Success (Paperback): M Tani Leading Meetings and Teams: Manga for Success (Paperback)
M Tani
R426 Discovery Miles 4 260 Ships in 12 - 17 working days

A hands-on guide to leading effective meetings Leading Meetings and Teams: Manga for Success delivers a straightforward and effective demonstration of how to lead meetings and drive new business projects forward. Presented through a compelling narrative, the story follows the work of Shigeo, an employee of a building material manufacturing company, who is sent to a regional office to improve sales. He encounters challenges engaging with the local team but, with advice from a facilitation specialist, Mayumi, eventually learns to build the skills of his colleagues. The book also includes: Instructions on how to run an effective business meeting and productively use meeting tools Strategies for becoming a successful facilitator Ways to run and conclude fruitful brainstorming sessions Written and illustrated in the fun and easy-to-follow manga style, Leading Meetings and Teams is a practical and hands-on book that's perfect for business planning managers, entrepreneurs, founders, and anyone else who must communicate ideas in a business setting.

Humanizing the Remote Experience through Leadership and Coaching - Strategies for Better Virtual Connections (Paperback): Diane... Humanizing the Remote Experience through Leadership and Coaching - Strategies for Better Virtual Connections (Paperback)
Diane Lennard, Amy Mednick
R952 Discovery Miles 9 520 Ships in 9 - 15 working days

* Increasingly relevant considering covid-19 for professionals in practice and in training. * Filled with case studies throughout to demonstrate how skills explored can be seen in practice. * Demystifies the human need to connect and focuses on what coaches can do to improve the remote experience in their practice. * Will be of interest to a general audience across disciplines. * Offers perspectives on how to raise engagement, strengthen connections, and foster a sense of well-being when a significant portion of life's interactions are remote.

Presence & Profitability - Understanding the Value of Authentic Communications in the Age of Hyper-Connectivity (Hardcover):... Presence & Profitability - Understanding the Value of Authentic Communications in the Age of Hyper-Connectivity (Hardcover)
Philip Kelley
R679 R569 Discovery Miles 5 690 Save R110 (16%) Ships in 10 - 15 working days
Content Marketing Strategy - Harness the Power of Your Brand’s Voice (Hardcover): Robert Rose Content Marketing Strategy - Harness the Power of Your Brand’s Voice (Hardcover)
Robert Rose
R2,269 Discovery Miles 22 690 Ships in 12 - 17 working days

Do you know how to turn the attention your content receives into profit? With a meaningful content marketing strategy, you can. An organization's content communicates everything to consumers. Content marketing is one of the most important pieces of the marketing plan, but many businesses do not take approach it strategically. As Chief Strategy Advisor for the Content Marketing Institute and CEO and Chief Strategy Officer for The Content Advisory, Robert Rose helps transform brands by honing their content marketing. In this book, he walks readers through his scalable, strategic approach. Content Marketing Strategy explains what top brands are doing to streamline their content and how marketing strategists can scale their methods to create business success. The chapters cover stacking a team, working with marketing and branding professionals on a consistent tone and message, setting meaningful goals for the content strategy, implementing it, and measuring the resulting outcomes. Filled with compelling examples from leaders in content marketing, including Red Bull, Cleveland Clinics, Amazon, and Arrow Electronic, the book offers a new model that will transform and optimize your content marketing.

The Modern-Day Assistant - Build Your Influence and Boost Your Potential (Hardcover): Lucy Brazier The Modern-Day Assistant - Build Your Influence and Boost Your Potential (Hardcover)
Lucy Brazier
R1,418 R1,132 Discovery Miles 11 320 Save R286 (20%) Ships in 12 - 17 working days

Assistants and administrators are the backbone of every organization. Discover how to innovate and thrive in this vital sector with The Modern-Day Assistant. As technology and disruption continue to reshape the business world, the responsibilities and skills of a modern-day assistant have transformed. Executives and leaders are more dependent than ever on the unique and varied responsibilities of their administrators and assistants. Drawing upon decades of experience, Lucy Brazier OBE demystifies the strategies and approaches that will allow you to reach your full potential as an assistant, and how to accelerate your career while doing so. From building your network and developing your communication skills to time management and strategic planning, The Modern-Day Assistant is the ultimate guide to developing your abilities and reaching your full potential at work. It also explores how you can effectively capitalize upon your skills, whether that's climbing the ranks of the assistant sector or pivoting into a new role.

Next Move, Best Move - Transitioning Into a Career You'll Love (Paperback): Kimberly Brown Next Move, Best Move - Transitioning Into a Career You'll Love (Paperback)
Kimberly Brown; Foreword by Lindsey Pollak
R411 Discovery Miles 4 110 Ships in 12 - 17 working days

An expert guide for professionals seeking to understand how to navigate the world of work. Kimberly Brown, author of Next Move, Best Move: Transitioning into a Career You'll Love, leaves no stone unturned with this thorough, expert guide for professionals seeking to understand how to navigate the world of work, from beginning to end, starting with uncovering personal and professional values in an effort to align their expertise and skills to roles and companies that will finally change the trajectory of their career and set them up to be leaders in the workforce. As a former career development adviser in some of the nation's top universities and a diversity + inclusion professional in a Fortune 100 company, Brown has recognized that people work for the sake of working without understanding how to leverage their unique gifts and position themselves for success. As a result, Next Move, Best Move: Transitioning into a Career You'll Love shares transformational lessons to ensure success and puts the ball back in your court. In Brown's highly acclaimed book, a specific, effective framework is unveiled to ensure each reader channels and utilizes their highest potential as they regain control and steer professional opportunities in their favor, gaining key information as to: Taking stock of their experiences to ensure strategic career moves Discovering how to cultivate and maintain fruitful relationships that support career growth Uncovering how to build a two-year career strategy to move you into future leadership positions Gaining a deeper look into personal and professional branding to ensure alignment with leadership capabilities and career goals Learning how to use their voice in the workplace to advocate for themselves

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