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Books > Business & Economics > Business & management > Business communication & presentation > General

Business and Professional Communication Loose-Leaf (Loose-leaf): Peter Cardon, Kory Floyd Business and Professional Communication Loose-Leaf (Loose-leaf)
Peter Cardon, Kory Floyd
R5,177 Discovery Miles 51 770 Ships in 10 - 15 working days
The Language of Negotiation - A Handbook of Practical Strategies for Improving Communication (Paperback): Joan Mulholland The Language of Negotiation - A Handbook of Practical Strategies for Improving Communication (Paperback)
Joan Mulholland
R1,525 Discovery Miles 15 250 Ships in 12 - 17 working days

The Language of Negotiation aims to heighten awareness of language and to suggest practical ways to use language-related tactics to get results. It encourages the reader to recognise negotiation as a specifically language-centred activity and demonstrates how learning to use language effectively can radically improve negotiation skills. The book features: A step-by-step guide on the practice of negotiation, from preparation to follow-up after the event Chapters on various aspects of negotiation, such as the spoken, written and interpersonal sides, as well as media interviewing and using the phone. Specific and useful strategies for actions like advising, complaining, confirming and dismissing. A range of effective and informative examples throughout, designed to show the value of enhanced language use and practical exercises to encourage the reader to apply the ideas to their own practice. The Language of Negotiation will be of value to all those in business and professional life whose work involves negotiation. It will also be of particular interest to students in graduate schools of business or management and to anyone who has an interest in improving their negotiation skills. No prior knowledge of language theory is assumed on the part of the reader.

Everyday Letters for Busy People - Hundreds of Samples You Can Adapt at a Moment's (Paperback, Revised edition): Debra... Everyday Letters for Busy People - Hundreds of Samples You Can Adapt at a Moment's (Paperback, Revised edition)
Debra Hart May, Regina McAloney
R680 R571 Discovery Miles 5 710 Save R109 (16%) Ships in 10 - 15 working days

Everyday Letters for Busy People includes a wide variety of sample letters you can use or adapt at a minute's notice, with: - Business letters.- Complaint letters.- Community action letters.- Job-search letters.- Letters to government officials and agencies.- Thank-you letters.In addition, for those of you who can't think beyond e-mail, this book includes a new section on how to write concise, polite, and effective e-mails easier and faster than ever Everyday Letters for Busy People will not only help you to create the sharpest interview follow-up, the kindest thank you, the most heartfelt condolence, and the most effective complaint letter, it will also direct you in proper letter etiquette and help you become a better writer.

Flat World Navigation - Collaboration and Networking in the Global Digital Economy (Paperback): Kim Chandler McDonald Flat World Navigation - Collaboration and Networking in the Global Digital Economy (Paperback)
Kim Chandler McDonald
R901 Discovery Miles 9 010 Ships in 10 - 15 working days

Flat World Navigation introduces the new future of work in the 'flattened world' of the new digital attention-based economy, where real connections can be made in seconds across departments, businesses, cultures and countries. Combining the best elements of networking, social media outreach and collaborative techniques, flat world navigation is an essential capability to build and maintain relationships between colleagues, customers and partners. Employees who can transform themselves into flat world navigators, experts in mediating these powerful relationships and bringing the customer into the conversation, will mean the difference between success and failure in business. Flat World Navigation includes exclusive insights and interviews with international business leaders who successfully use flat world navigation skills, such as the Emmy-winning former NBC and Wall Street Journal reporter Kare Anderson, Sandy Carter at IBM, Gordon Feller at CISCO Systems, Aria Finger at DoSomething.org, Louise Guido at ChangeCorp, Jeffrey A. Finkle at the International Economic Development Council and Carolyn Lawrence, CEO of Women of Influence. This book is grounded in real-world experience with insights and advice to build your skills base and empower the next generation of business people. Additionally, it is of great use to business owners and managers looking to effectively leverage the skills of these flat world navigators, whose critical role brings attention to ideas, products and services and, as such, must be part of a successful business strategy.

Making Numbers Count - The Art and Science of Communicating Numbers (Hardcover): Chip Heath, Karla Starr Making Numbers Count - The Art and Science of Communicating Numbers (Hardcover)
Chip Heath, Karla Starr
R614 R461 Discovery Miles 4 610 Save R153 (25%) Ships in 10 - 15 working days
The Five Tool Negotiator - The Complete Guide to Bargaining Success (Paperback): Russell Korobkin The Five Tool Negotiator - The Complete Guide to Bargaining Success (Paperback)
Russell Korobkin
R485 R399 Discovery Miles 3 990 Save R86 (18%) Ships in 10 - 15 working days

In a category saturated with breezy, self-help volumes, Russell Korobkin's long-awaited The Five Tool Negotiator stands apart as a revelatory guide for anyone eager to improve their bargaining skills. The nationally renowned author, who has spent three decades studying successful negotiations, now shares five distinct "tools" that we can all readily utilise: Bargaining Zone Analysis, Persuasion, Deal Design, Power and Fairness Norms. Drawing on his academic research, Korobkin incorporates lively anecdotes that bring to life concepts from the disparate fields of psychology, economics and game theory, along with fascinating social science experiments. These invaluable tools can be applied to everyday negotiations and transactions-from consumers hoping to obtain the best price for a used car to executives trying to close a multimillion-dollar deal. Intuitively accessible and reassuringly persuasive, this is a vital guide to mastering the critical skills of negotiation at the social, cultural and human level.

The Changing Boundaries of the Firm - Explaining Evolving Inter-firm Relations (Paperback): Massimo G. Colombo The Changing Boundaries of the Firm - Explaining Evolving Inter-firm Relations (Paperback)
Massimo G. Colombo
R1,480 Discovery Miles 14 800 Ships in 12 - 17 working days

This book offers a distinctive analysis of the relations and interplay between the internal activities of firms, their changing boundaries, and increasing reliance on networks and alliances with other firms. The contributors offer a blend of theoretical and empirical studies; they are based on a set of related perspectives in modern economics, including transaction cost economics, competence and resource-based theories of the firm, evolutionary economics and the theories of foreign direct investments and the multinational enterprise. The unifying concern shared by the different studies is the need to model firm behaviour and inter firm cooperative activities in terms of knowledge growth and competence building rather than merely in terms of cost-reduction; they emphasize learning processes and dynamic efficiency rather than efficient allocation of given resources.

Meeting the Challenge of Human Resource Management - A Communication Perspective (Hardcover): Vernon D. Miller, Michael E.... Meeting the Challenge of Human Resource Management - A Communication Perspective (Hardcover)
Vernon D. Miller, Michael E. Gordon
R4,426 Discovery Miles 44 260 Ships in 9 - 15 working days

While communicating is a vital skill for managers at all organizational levels and in all functional areas, human resource managers are expected to be especially adept communicators, given the important interpersonal component of their roles. Practitioners and scholars alike stand to benefit from incorporating an updated and more nuanced view of communication theory and practice into standard human resource management practices. This book compiles readings by thought leaders in human resource management and communication, exploring the intersection of interests, theories, and perspectives from the two fields to highlight new opportunities for research and practice. In addition to covering the foundations of strategic human resource management, the book: offers a critical review of the research literature on topics including recruitment, selection, performance management, compensation, and development uses a communication perspective to analyze the impact of corporate strategy on human resource systems investigates the key human resource management topic of the relationship between a company's human capital and its effectiveness directly discusses the implications of communication literature for human resource management practice Written at the cross-section of two established and critcally linked fields, this book is a must-have for graduate human resource management and organizational communication students, as well as for high-level human resource management practitioners.

Water Communication (Paperback): Celine Herve-Bazin Water Communication (Paperback)
Celine Herve-Bazin
R2,785 Discovery Miles 27 850 Ships in 12 - 17 working days

Water Communication aims at setting a first general outlook at what communication on water means, who communicates and on what topics. Through different examples and based on different research and contributions, this book presents an original first overview of "water communication". It sets its academic value as one distinct scientific domain and provides tips and practical tools to professionals. The book contributes to avoid mixing messages, targets and discourses when setting communication related to water issues. The book facilitates coordination within the water sector and its organizations as water is a wide field of applications where inadequate words and language understanding between its stakeholders is one of the main obstacles today. Water Communication provides and describes: a general outlook and retrospective of the history of the water sector in terms of communication the landscape of organizations communicating on water and classification of topics the differences between communication, information, mediation, raising awareness examples of communication campaigns on water Water Communication is a vital resource for communication managers, utility managers, policy makers involved in water management and students in water sciences and environment. Colour figures from the book are available to view on the WaterWiki at: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/WaterCommunicationAnalysisofStrategiesandCampaignsfromtheWaterSector Editor: Celine Herve-Bazin, Celsa - Sorbonne University, Paris, France

The A-Z of Business Bullshit - The world's most comprehensive dictionary of corporate gobbledygook and nonsense... The A-Z of Business Bullshit - The world's most comprehensive dictionary of corporate gobbledygook and nonsense (Paperback)
Kevin Duncan
R300 R234 Discovery Miles 2 340 Save R66 (22%) Ships in 5 - 10 working days

Wherever you work, the chances are you have fallen under the poisonous spell of business bullshit and jargon. Very few of us seem able to avoid "reaching out", or "walk the talk", or "pivoting", or "think outside the box". No longer solely the province of management consultants, investors and MBA types, business gobbledygook has mesmerized the rank and file around the globe. Help is at hand with this handy dictionary, aptly described as "the world's most comprehensive" of the top 2,000 business jargon and non-sensical terms that have infected us all. Stay sane (and keep your colleagues, manager and customers from suffocating you) from the business bullshit madness by having this dictionary by your side. Based on his wide and extensive experience with business bullshit, Kevin Duncan deciphers the terms and language of modern-day business speak to save us all from going stir-crazy!

Developing Global Business Communication in Asia - A Business Simulated Case Study Approach (Hardcover): Jane Lockwood, Neil... Developing Global Business Communication in Asia - A Business Simulated Case Study Approach (Hardcover)
Jane Lockwood, Neil Elias
R4,076 Discovery Miles 40 760 Ships in 12 - 17 working days

This book is an essential guide for anyone who wishes to develop successful business communication. It provides authentic and memorable workplace scenarios where learners become English communicators when solving authentic problems doing business together. The book aims to help learners: Use authentic workplace materials to solve problems using English Understand how language can be used as a lingua franca effectively when communicating Understand how intertextuality between shared spoken and written texts drives communication Improve communicative performance in spoken and written texts Become familiar with the communication realities of workplaces that are becoming increasingly technology driven and globalised This book will help learners become better equipped with communication strategies through its real life applicable and skills-based examples and will be a useful reference in the digital age.

Writing Skills for Business - How to communicate clearly to get your message across (Paperback): Bloomsbury Publishing Writing Skills for Business - How to communicate clearly to get your message across (Paperback)
Bloomsbury Publishing
R221 Discovery Miles 2 210 Ships in 12 - 17 working days

Everything you need to know about writing for business - from working out the message you want to send, to understanding your audience. As everyone adjusts to hybrid and remote ways of working with others around the world, and we develop more ways of communicating, how you can use words to engage, inform, persuade, or sell to others is increasingly important. And writing clear, error-free content that is appropriate for its intended purpose is something that anyone can learn to do. Writing Skills for Business is packed full of quick tips and nuggets of advice on how to communicate better in your writing. From choosing the most relevant type of communication, to understanding the needs of your intended audience, and selecting the right layout and the most persuasive tone and style, this new guide will help you produce the most effective communications - whether that's internal reports, business plans, day-to-day emails and team briefings, social media posts or slideshow presentations. Practical, easy to read and jargon-free, the book contains step-by-step guidance and action points, top tips to bear in mind for the future, common mistakes and advice on how to avoid them, summaries of key points, and some resources links for those looking to improve their writing skills even further.

Networks for Sustainability - Harnessing people power to deliver your goals (Paperback): Sarah Holloway Networks for Sustainability - Harnessing people power to deliver your goals (Paperback)
Sarah Holloway
R1,012 Discovery Miles 10 120 Ships in 12 - 17 working days

If your company has an ambitious set of sustainability goals, you'll already know that they can't be achieved from the safety of global headquarters. What you need is a network: a small army of people from across the business who know their department, country or brand inside out, and who can find the right way to embed sustainability. Change, when it happens, is usually driven locally, taking into account the priorities, environment and culture of each business area. If you've spent a long time persuading senior management that the sustainability agenda is business-critical, it's difficult to place the delivery of your precious goals in the hands of others. But you can't be everywhere at once! Networks for Sustainability gives you the tools to review and improve your sustainability network, whether you're revitalising a group of champions or setting up your network from scratch.

Ultimate Guide to Business Writing - All the Secrets of Creating and Managing Business Documents (Hardcover): Julian... Ultimate Guide to Business Writing - All the Secrets of Creating and Managing Business Documents (Hardcover)
Julian Maynard-Smith
R4,060 Discovery Miles 40 600 Ships in 12 - 17 working days

The Ultimate Guide to Business Writing is a comprehensive guide on how to write any kind of business document. Written clearly in an engaging voice, it explains in depth the whole process: from determining objectives to establishing readers' needs, conducting research, outlining, and designing a template; to writing the first draft; to editing for meaning, accuracy, concision, style and emotional impact; to creating glossaries and indices; to proofreading and working with reviewers. The book also explains how to exploit the psychology of perception and motivation, collaborate effectively with business colleagues, manage documents holistically across an organisation, and deal with the other everyday practicalities of managing knowledge in a corporate environment. Every section of the book is packed with questions to stimulate thinking and generate meaningful answers, and dozens of examples of what works and why. The book's also rich in practical examples drawn from real life, anecdotes, humour, and visual aids. But the advice isn't just practical and anecdotal: it's also rigorously supported by scientific evidence from notable linguists and psychologists such as Steven Pinker, Daniel Goleman and Yellowlees Douglas. And anyone keen to explore further will benefit from the bibliography and links to videos and other online resources. The book is ideal not just for professional business writers, such as editors, technical writers, copywriters and creative directors; it's also suitable for anyone whose job requires them to write, whether it's something as simple as an email or as complex as a set of policies or a handbook.

Five Stars - The Communication Secrets to Get From Good to Great (Paperback): Carmine Gallo Five Stars - The Communication Secrets to Get From Good to Great (Paperback)
Carmine Gallo 1
R230 R182 Discovery Miles 1 820 Save R48 (21%) Ships in 3 - 5 working days

From the bestselling author of Talk Like Ted - how to get to master the art of persuasion.

'An easy-to-read and practical journey through personal development, plus tips on structuring the storytelling that is still considered key to connecting with other people and, crucially, with customers and investors in business.' Financial Times (Business Book of the Month)

Ideas don’t sell themselves. As the forces of globalization, automation, and artificial intelligence combine to disrupt every field, having a good idea isn’t good enough. Mastering the ancient art of persuasion is the key to standing out, getting ahead, and achieving greatness in the modern world. Communication is no longer a “soft” skill – it is the human edge that will make you unstoppable, irresistible, and irreplaceable – earning you that perfect rating, that fifth star.

In Five Stars, you will learn:

-The one skill billionaire Warren Buffett says will raise your value by 50 percent.

-Why your job might fall into a category where 75 percent or more of your income relies on your ability to sell your idea.

-How Airbnb’s founders follow a classic 3-part formula shared by successful Hollywood movies.

-Why you should speak in third-grade language to persuade adult listeners.

-The one brain hack Steve Jobs, Leonardo da Vinci, and Picasso used to unlock their best ideas.

In Five Stars, Carmine Gallo, bestselling author of Talk Like TED, breaks down how to apply Aristotle’s formula of persuasion to inspire contemporary audiences. As the nature of work changes, and technology carries things across the globe in a moment, communication skills become more valuable – not less. Gallo interviews neuroscientists, economists, historians, billionaires, and business leaders of companies like Google, Nike, and Airbnb to show first-hand how they use their words to captivate your imagination and ignite your dreams.

In the knowledge age – the information economy – you are only as valuable as your ideas. Five Stars is a book to help you bridge the gap between mediocrity and exceptionality, and gain your competitive edge in the age of automation.

Meetings that Work - A Practical Guide to Teamworking in Groups (Paperback, 2nd Revised edition): Catherine Widdicombe Meetings that Work - A Practical Guide to Teamworking in Groups (Paperback, 2nd Revised edition)
Catherine Widdicombe
R705 Discovery Miles 7 050 Ships in 12 - 17 working days

How do I establish a group? What is the best way to prepare a meeting? How should we arrange the seating? Help! I need to chair a meeting. What should I do? What sort of minutes should we keep? How can we deal with a diffi cult member? Can we remotivate someone who has lost interest? These are just some of the many questions dealt with in Catherine Widdicombe's Meetings that Work. A plethora of meetings and committees is one of the inescapable features of modern life. From small businesses to multinational corporations, from large charities to small voluntary organisations, from training courses to statutory services, from professional societies to church groups, from community organisations to political pressure groups, meetings are endemic. Meetings help society to move forward; they provide a vital medium for disseminating information and for decision-making. But, vital though they are, they can be deadening, rather than life-giving. Meetings that Work is a vital aid to helping make meetings of all sorts realise their full potential for development and enjoyment. Meetings that Work is a 'how-to' guide, a manual and helpmate, arranged to enable the reader to focus on what is specifically needed for a particular group or situation. Based on more than two decades of practical experience, the book is an invaluable vade mecum for all who attend or chair meetings.

Workshop Book, The - How to design and lead successful workshops (Paperback): Pamela Hamilton Workshop Book, The - How to design and lead successful workshops (Paperback)
Pamela Hamilton
R523 R383 Discovery Miles 3 830 Save R140 (27%) Ships in 9 - 15 working days

THE WORKSHOP BOOK TEACHES YOU HOW TO RUN AN EFFECTIVE WORKSHOP - EFFORTLESSLY. Based on methods developed - and proven - in business, this highly visual and practical book will show readers how to design, lead and run effective workshops. The tools you need to design and lead successful workshops yourself Ways to enhance the collective intelligence of any team, keeping them focussed and engaged Tricks and tips for structuring time to generate maximum productivity in a limited session Advice on how to find inspiration and creativity to generate great ideas for any industry or brief Workshop fundamentals, so you can add your own flair

The Economics of the Multilingual Workplace (Paperback): Francois Grin, Claudio Sfreddo, Francois Vaillancourt The Economics of the Multilingual Workplace (Paperback)
Francois Grin, Claudio Sfreddo, Francois Vaillancourt
R1,634 Discovery Miles 16 340 Ships in 12 - 17 working days

This book proposes a path-breaking study of the economics of multilingualism at work, proposing a systematic approach to the identification and measurement of the ways in which language skills and economic performance are related. Using the instruments of economic investigation, but also explicitly relating the analysis to the approaches to multilingualism at work developed in the language sciences, this interdisciplinary book proposes a systematic, step-by-step exploration of the issue. Starting from a general identification of the linkages between multilingualism and processes of value creation, it reviews the contributions of linguistics and economics before developing a new economic model of production in which language is taken into account. Testing of the model using data from two countries provides quantitative estimations of the influence of multilingualism on economic processes, showing that foreign language skills can make a considerable contribution to a country's GDP. These findings have significant implications for language policy and suggest strategies helping language planners to harness market forces for increased effectiveness.

Acting Strategically Using Drama Theory (Paperback): James William Bryant Acting Strategically Using Drama Theory (Paperback)
James William Bryant
R1,433 Discovery Miles 14 330 Ships in 12 - 17 working days

In today's confrontational and connected world, communication is the key strategic act. This book uses drama theory-a radical extension of game theory-to show how best to communicate so as to manage the emotionally charged confrontations occurring in any worthwhile relationship. Alongside a toolset that provides a systematic framework for analysing conflicts, drama theory explains why people need to listen to, and rely on, their feelings to help shake themselves out of fixed, unproductive positions and to find new ways of solving tough problems. This guide provides a sufficient grounding in the approach to enable you to apply it immediately for your own benefit and for the benefit of those with whom you work. A host of inspirational examples are included based upon actual situations in social and personal relations, business and organisational relations, defence and political management. These will give you an entirely fresh way of seeing how power is exercised in everyday interpersonal exchanges and a greater critical awareness of such factors as subtext and plotholes in public narratives. Using this approach you will be able to overcome the dilemmas of credibility and disbelief to build compelling messages that underpin your strategic intent. Moving beyond the vague platitudes of concepts like emotional intelligence, drama theory will also help you to avoid the pathologies that bedevil the process of managing conflicts and find ways of achieving authentic resolutions.

Own It! - How to boss your fears, free your voice and inspire the room (Paperback): Liz Peters Own It! - How to boss your fears, free your voice and inspire the room (Paperback)
Liz Peters 1
R402 R330 Discovery Miles 3 300 Save R72 (18%) Ships in 12 - 17 working days

Are you ready to make people sit up and listen when you speak? Do you want to shine in conversations, meetings, pitches or presentations? Is it time to let go of the anxiety that holds you back? Whatever you want to say and whenever you need to say it, this inspiring, motivating and engaging guide will equip you with powerful ways to free your voice, connect with your audience and communicate with confidence to make a lasting impact. Combining practical advice with proven techniques that really work, performer and communication expert Liz Peters draws on years of research and experience to help you: Overcome the life-limiting fears that stop you speaking up. Harness the transformative power of embodiment to build enduring confidence. Feel at ease and in control whenever you have to take centre stage. Master your personal presence so you can engage and inspire others. It's time to believe you're good enough. So, get ready to unleash your inner brilliance, learn to love your spotlight moments and discover how awesome it feels to own the room!

Business Writing Today - International Student Edition - A Practical Guide (Paperback, 3rd Revised edition): Natalie Canavor Business Writing Today - International Student Edition - A Practical Guide (Paperback, 3rd Revised edition)
Natalie Canavor
R1,086 R991 Discovery Miles 9 910 Save R95 (9%) Ships in 12 - 17 working days

Business Writing Today, Third Edition, gives students tools, techniques and inside tips drawn from the worlds of journalism, corporate communications and public relations and helps them to understand the business world and communicate effectively in today's highly competitive work environment.

5 Stars - Building High Ratings and High Trust in the Digital Age (Paperback): Todd Duncan 5 Stars - Building High Ratings and High Trust in the Digital Age (Paperback)
Todd Duncan
R419 R341 Discovery Miles 3 410 Save R78 (19%) Ships in 10 - 15 working days
The Authority Guide to Pitching Your Business 2017 - How to make an impact and be remembered - in under a minute! (Paperback):... The Authority Guide to Pitching Your Business 2017 - How to make an impact and be remembered - in under a minute! (Paperback)
Mel Sherwood
R296 R240 Discovery Miles 2 400 Save R56 (19%) Ships in 12 - 17 working days

Make that first impression count.; Create success and secure more business with a powerful pitch that really packs a punch. Avoid all the common pitfalls and learn how to boldly and succinctly explain what you do in less than 60 seconds. In this fast, focused Authority Guide Mel Sherwood shares her expert knowledge to give you the skills you need to prepare and deliver a professional pitch with authority, confidence and passion.

A Handbook of Corporate Communication and Public Relations (Paperback): Sandra Oliver A Handbook of Corporate Communication and Public Relations (Paperback)
Sandra Oliver
R1,713 Discovery Miles 17 130 Ships in 12 - 17 working days

A bold addition to existing literature, this book provides an excellent overview of corporate communication. Taking an interdisciplinary approach, it offers readers the in-depth analysis required to truly understand corporate communication, corporate strategy and corporate affairs as well as the relevant public relations issues. With a refreshing new approach to this topic, the authors challenge reductionist views of corporate communication, providing persuasive evidence for the idea that without an organizational communication strategy, there is no corporate strategy. Written by an impressive list of international authorities, the text is well illustrated with contemporary case studies, drawing out the most pertinent best-practice outcomes of theoretically based applications. Its four sections cover: national communication international communication image, identity and reputation management the future for corporate communication theory and practice. This is an essential one-stop reference for all academics, practitioners and students seeking to understand corporate communication and public relations.

Case Studies in Crisis Communication - International Perspectives on Hits and Misses (Hardcover): Amiso M George, Cornelius B.... Case Studies in Crisis Communication - International Perspectives on Hits and Misses (Hardcover)
Amiso M George, Cornelius B. Pratt
R3,089 Discovery Miles 30 890 Ships in 12 - 17 working days

The variety and the international focus of the cases, be they environmental, health or management successes or failures, makes this book more appealing to a wider audience. These cases examine sociocultural issues associated with responding to a variety of crises. Additionally, a unique feature of the book is a section titled Views from the Expert, which appears at the end of each chapter. Because the expert in question is not connected in any way to the crisis, she or he share disinterested opinions and insights on the specifics of a crisis that confronted an organization. To expand the boundaries of the knowledge and the practice of communication for crisis management to one that addresses the effects of the confluence of globalization and technology on business paradigms and on practitioner competencies.The international nature and the variety of the cases, both on profit and nonprofit organizations and government agencies, and the crisis expert 's views at the end of each chapter, coupled with discussion questions, makes the textbook appealing to an international audience. The implications of the globalization process for crisis management is also be addressed.

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