Because insights can be viewed as fragments of knowledge collected through experience and education, they are not easily communicated to organizational leaders. Successful organizational leaders make use of different strategies to effectively communicate insights at various levels and types of organizations, from both academic and perspectives. Synthesizing creative, critical, and existential insights across analytics, communication, and management provides an intersection to address a need for an edited collection of original research in this area. Effective Strategies for Communicating Insights in Business is an essential reference book that provides relevant theoretical frameworks, critical and creative insights, and the latest empirical research findings in communication approaches within organizations. Covering topics that include knowledge transfer, data visualization, and decision making, the book seeks to inspire the understanding of effective strategies for improving organizational performance through improved utilization of insights in different types of work communities, environments, and contexts. The target audience of this book is composed of executives and managers, as well as professionals, academicians, students, and researchers working in the field of analytics, business, communication, and knowledge management across various disciplines, for example, decision science, organizational behavior, political science, communication sciences, administrative sciences, and management.

Writing for All helps students build confidence through the use of a five-step writing process of prewriting, drafting, revising, editing, and presenting their final work. This developmental text covers only what is needed for guided lessons and activities. The short chapters feature targeted writing exercises that can be completed in class. The text begins by introducing the concepts of audience, purpose, and voice and discussing process writing. In the second unit, students learn about developing, organizing, and revising essays. Unit three addresses editing with focus on work at the sentence level and errors in mechanics, as well as word usage. The final unit prepares students to present essays through timed, research, and portfolio writing. Each chapter features learning objectives, checklists to support self-correction, and review activities. The second edition features new and revised content throughout, including a fresh approach to the second unit with content arranged by writing purpose. Writing for All teaches students the specific skills they need to write successfully and provides them with opportunities to implement these skills through approachable assignments. The book is ideal for developmental and pre-college level writing classes.

Successful organisations are those which attract and retain satisfied and loyal customers, yet few organisations today are truly customer-centric. Customer Service in Your Organisation is a toolkit that shows how to develop, implement and sustain a service excellence strategy. Drawing on best practice examples and case studies, it provides easy-to-follow, practical guidance, plus checklists, exercises and tools. Customer Service in Your Organisation covers key topics including how to listen to the voice of the customer and measure service success, engage leaders and managers in driving customer service excellence, develop customer-centric processes and procedures, provide training and development in customer service excellence, reward and recognise service success, benchmark current levels of customer service and identify areas of weakness alongside an improvement plan to address these. About the Series: The HR Toolkits provide complete sets of customizable, printable resources to facilitate in-house training and development workshops and strategy design. Supplied as both ring binders and electronic files, and consisting of modules which can be used individually or combined for more extended programmes, the toolkits include ready-made practical exercises, handouts, discussion questions and more to upskill employees.

Readings on Power and Leadership in Organizations provides students with a carefully curated selection of readings and activities that explore questions surrounding leadership including: What makes someone a good leader? Is our perception of what leadership is connected to our social, economic, and governmental structures? Is there such a thing as a "universal" good leader? Opening chapters feature readings that define leadership, explore how culture plays a role in perceptions of leadership, and introduce theories related to leadership. Students examine the relationship between leadership and power and learn about the importance of communication and decision-making in effective leadership. Additional chapters cover leading teams versus individuals, managing errors, ethics, and behavior. Designed to guide students through a leadership self-discovery journey, Readings on Power and Leadership in Organizations is an ideal supplementary text for courses and programs in business and leadership.

The digital age has introduced a deeper sense of connectivity in business environments. By relying more heavily on current technologies, organizations now experience more effective communication and collaboration opportunities. Online Collaboration and Communication in Contemporary Organizations is a critical scholarly resource that identifies the new practices and techniques for leading, knowledge sharing, and learning through the use of online collaboration. Featuring coverage on a broad range of topics such as online leadership, intercultural competence, and e-ethics, this book is geared toward professionals, managers, and researchers seeking current research on new practices for online collaboration and communication.

For courses in business communication. Business Communication Today continues to demonstrate the vital connection between recent technological developments and modern business practices. Each new edition addresses the most essential changes in technology and how they impact the business world, while still covering timeless communication skills such as listening, presenting, and writing. With coverage of mobile communication, social media, and the emerging impact of artificial intelligence, the 15th Edition blends leading-edge topics with timeless fundamental skills. With a clear, fluid chapter organisation, the text introduces, develops, and reviews major concepts to maximise students' understanding of the material. Samples Download the detailed table of contents Preview sample pages to Business Communication Today, Global Edition

Effective Organisational Communication gives students from all backgrounds the tools to communicate both within and between organisations of all kinds. Its two-part structure enables readers to explore important theoretical perspectives and key communication challenges, while also helping them to develop their own communication skills - such as listening, writing and speaking - in order to achieve specific aims and to engage with different audiences. This combination makes it the perfect resource for anyone who wants to improve their ability to work effectively with others. This heavily revised fourth edition reflects the rapidly changing world of organisational communication, with a special focus on social media and recent developments in advertising, PR and social marketing. Features to aid learning include: * Real-world case studies, from organisations of all kinds, that bring the topics alive. *'Face to face' case studies to connect concepts and issues with typical everyday communication challenges found at university and work. * Up to the minute coverage of international and inter-cultural communication and emerging technologies.* Web links providing a starting point for research and further study on key issues in each chapter.