The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management. Understand the essentials of any USD - buy this book today!

The Clueless Project Manager is a humor book on project management written for project managers, managers and anyone interested in getting a chuckle out of the work environment. It emphasizes the many trials and dilemma of a project manager as he tries to deal with problems on all fronts: his boss, the customer, the people who work under him, the suppliers and the entire world that surrounds him. The hero of the book "B.S." is a goofball with no understanding of the formal techniques of project management but outshines his "guru" by presenting him with thoughts that can only come from true understanding of human interactions. The book is written with the intent of sharing some of the best practices of project management as defined and perceived by different individuals. The book is also a reminder that most projects fail not due to a lack of understanding of the technical subject matter as they due to the lack of dealing with people. Lack of humor in the workplace can be the biggest hindrance to a successful and "high blood pressure free" environment.

The only textbook that fully supports the OxfordAQA International GCSE Computer Science specification (9210), for first teaching from September 2017. The practical, step-by-step approach enables students to develop and apply problem solving and computational thinking skills in context. This ensures they are exam ready and prepares them for further study or life in the working world. Thoroughly prepare students for the theoretical and practical papers with extensive coding and programming support plus opportunities for practice. Clear explanations ensure students have a thorough understanding of trickier topics such as such as number representation, relational databases and SQL. The online textbook can be accessed on a wide range of devices and the licence is valid until 31st December 2027, for use by one student or teacher. Your first login will be sent to you in the mail on a printed access card.

Exam board: SQA Level: Higher Subject: Computing Science First teaching: August 2018 First exams: Summer 2019 Trust highly experienced teachers and authors Jane Paterson and John Walsh to guide you through the latest SQA Higher Computing Science specification (for examination from 2019 onwards). This is the most comprehensive resource available for this course, brought to you by Scotland's No. 1 textbook publisher. - Gain in-depth knowledge of the four areas of study (Software Design and Development, Database Design and Development, Web Design and Development, Computer Systems) with clear explanations of every concept and topic - Understand advanced concepts and processes as numerous examples throughout the book show the theory in action - Build the skills of analysis, design, implementation, testing and evaluation that are required for success in both the exam and the assignment - Apply the knowledge and skills developed through the course to a variety of practical tasks and end-of-chapter 'check your learning' questions - Use computing terminology confidently and accurately by consulting a detailed glossary of all key terms and acronyms

Written for the OCR GCSE Computer Science updated specification (J277) for first teaching from 2020. This print student book has been updated and reordered and uses an exciting and engaging approach to help students build their knowledge and master underlying computing principles and concepts. Designed to develop computational thinking, programming and problem-solving skills, this resource includes challenges and real-life examples that demonstrate how computer science relates to everyday life with practice questions. Our new reflection feature will help students to reflect on their progress and see where they could improve. Answers can be found in the teacher's resource.

Consolidate coding skills and knowledge with engaging practice books for ages 7-11 containing easy-to-follow activities and projects, supported by accompanying teacher's notes. - Save time with 12 step-by-step activities per book across a range of applications, covering key requirements of the computing curriculum. - Embed and practice coding skills with creative activities and manageable pupil led projects suitable for use as standalone practice books, or to consolidate knowledge from Switched on Computing. - Stretch and challenge more able pupils with open ended activities - Teach lessons of the highest quality whatever your expertise with comprehensive teacher's notes. Book 4 for ages 10-11 covers MakeCode, App Inventor and Python.

DESIGN, BUILD AND SHARE YOUR OWN APPS - NO EXPERIENCE NECESSARY! Design, build and share your own apps with the official guide from MIT App Inventor. Follow simple step-by-step instructions for six different projects using MIT's free App Inventor website, and you can make a maze game, a translation game and even a personalized chat app! Use what you've learned to come up with your own ideas, then download your new apps to a phone or table, and share them with friends! Along the way, you'll hear stories of young app inventors from all over the world, who are using MIT App Inventor to create amazing apps that solve real-life problems. Learn, invent and change the world!

A complete six-year primary computing course that takes a real-life, project-based approach to teaching young learners the vital computing skills they will need for the digital world. Each unit builds a series of skills towards the creation of a final project, with topics ranging from designing your own robot to programming simple games and designing and creating web pages. Within each stage, key concepts are covered to give learners not only the skills they need to use technology effectively, but also the knowledge in how to do so creatively, safely and collaboratively: A* Understand how modern technology works A* Use a wide range of computer hardware and software for analytical and creative tasks A* Use the internet safely, respectfully, and selectively A* Write computer programs and develop computational thinking

Illustrated revision and practice.Absolute clarity is the aim with a new generation of IGCSE Computer Science revision guide. This clear study guide has been expertly compiled and edited by successful former teachers of Computer Science, highly experienced examiners and a good dollop of scientific research into what makes revision most effective and more accessible. Past examinations question are essential to good preparation, improving understanding and confidence. This guide has combined revision with tips and more practice questions than you could shake a stick at. All the essential ingredients for getting a grade you can be really proud of. Each specification topic has been referenced and distilled into the key points to make in an examination for top marks. Questions on all topics assessing knowledge, application and analysis are all specifically and carefully devised throughout this book. This book is suitable for the 0478 9-1 IGCSE, the 0984 A*-G IGCSE and the 2210 O Level for examination in 2023 onwards. Hundreds of marks worth of examination style questions Answers provided for all questions within the books Illustrated topics to improve memory and recall Specification references for every topic Examination tips and techniques Free Python solutions pack

Absolute clarity is the aim with a new generation of revision guide for the 2020s. This guide has been expertly compiled and edited by successful former teachers of Computer Science, highly experienced examiners and a good dollop of scientific research into what makes revision most effective. Past examinations questions are essential to good preparation, improving understanding and confidence. This guide has combined revision with tips and more practice questions than you could shake a stick at. All the essential ingredients for getting a grade you can be really proud of. Each specification topic has been referenced and distilled into the key points to make in an examination for top marks. Questions on all topics assessing knowledge, application and analysis are all specifically and carefully devised throughout this book.

The series was written to be aligned with CAPS. A possible work schedule has been included. Each topic start with an overview of what is taught, and the resources you need. There is advice on pave-setting to assist you in completing the work for the year on time. Advice on how to introduce concepts and scaffold learning is given for every topic. All the answers have been given to save you time doing the exercises yourself. Also included are a full-colour poster and CD filled with resources to assist you in your teaching and assessment.

Written by leading Computer Science teachers, this brand-new textbook will guide students through the updated OCR GCSE Computer Science specification topic by topic, and provide them with standalone recap and review sections, worked examples and clear explanations of complex topics. This Student Book: >> develops computational thinking skills in line with the new Practical Programming element of Component 02 >> provides differentiated material with the 'beyond the spec' feature >> includes standalone recap and review sections at the end of each chapter >> includes answers to the Knowledge Check questions to support independent learning >> provides definitions of technical terms, along with a glossary of words that will be needed for assessment. Looking for answers for the Student Book? They can be found at the back of the print textbook. You can now access a free set of practice questions on the Hodder Education website. Please note, these questions are not endorsed by OCR and have not been subject to any OCR quality assurance processes. George Rouse, Lorne Pearcey and Gavin Craddock are highly respected and widely published authors of resources.

This title is endorsed by Cambridge Assessment International Education to support the full syllabus for examination from 2023. Written by renowned expert authors, our updated resources enable the learner to effectively navigate through the content of the updated Cambridge IGCSE (TM) Information and Communication Technology syllabuses (0417/0983). - Develop skills when working with documents, databases and presentations: detailed step-by-step guidance demonstrates precisely how to perform a full range of software skills. - Build an understanding of theory: concepts are carefully explained and consolidated with a range of different activities. - Tackle spreadsheets and website authoring with confidence: challenging ideas are fully exemplified, with plenty of opportunity to practice using embedded Tasks. - Navigate the syllabus confidently: learning content is clearly mapped to the syllabus, with introductions to each topic outlining the learning objectives. - Consolidate skills and check understanding: activities and exam-style questions are embedded throughout the book, alongside key definitions of technical terms and a Glossary.

This title is endorsed by Cambridge Assessment International Education for learner support. Consolidate understanding of a full range of software functions with further practice questions and activities This Workbook provides additional support with practical exam-style questions for the Cambridge IGCSE (TM) Information and Communication Technology syllabus. - Refine software skills: includes a series of questions designed to test and develop concepts that underpin practical skills. - Develop understanding and build confidence: questions will aid preparation for all aspects of examinations. Answers are available in the Cambridge IGCSE Information and Communication Technology Teacher's Guide with Boost Subscription.

Exam board: SQA Level: Higher Subject: Computing Science First teaching: September 2018 First exam: Summer 2019 Practice makes permanent. Feel confident and prepared for the SQA Higher Computing Science exam with this two-in-one book, containing practice questions for every topic, plus two full practice papers - all written by an experienced marker. - Choose which topics you want to revise: A simple grid enables you to pick particular areas of the course that you want to answer questions on, with solutions provided at the back of the book - Remember more in your exam: Repeated and extended practice will give you a secure knowledge of the key areas of the course (software design and development; computer systems; database design and development; web design and development) Familiarise yourself with the exam paper: Both practice papers mirror the language and layout of the real SQA papers; complete them in timed, exam-style conditions to increase your confidence before the exams - Find out how to achieve a better grade: Answers to the practice papers have commentaries for each question, with tips on writing successful answers and avoiding common mistakes Fully up to date with SQA's requirements The questions, mark schemes and guidance in this practice book match the requirements of the revised SQA Higher Computing Science specification for examination from 2019 onwards.

The Kagiso readers series is an illustrated graded reading scheme for the foundation phase, which presents a range of situations and contexts authentically and realistically. These readers will enable learners to develop literacy skills incrementally and with confidence to motivate them to read further. Reading is integrated with other aspects of language, thus developing listening, speaking, writing, thinking and reasoning skills, as well as language structure and usage. Available in the following languages: English, Afrikaans, Siswati, Sesotho, Xitsonga, Tshivenda, IsiZulu, IsiXhosa, Setswana, Sepedi, IsiNdebele.

Future coders will love the mix of non-fiction and activities in this educational book full of BIG ideas. Fun games and puzzles teach boys and girls about code, programming, loops, conditionals, spotting patterns and solving problems. Start a lifelong passion for STEM subjects.