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Books > Business & Economics > General

Distracted - Staying Connected without Losing Focus (Hardcover): Terri R. Kurtzberg, Jennifer L Gibbs Distracted - Staying Connected without Losing Focus (Hardcover)
Terri R. Kurtzberg, Jennifer L Gibbs
R1,556 Discovery Miles 15 560 Ships in 18 - 22 working days

What are the benefits and negative consequences of our increased connectivity at school, at work, and at home? Is being constantly distracted now a worldwide problem? This book examines how new technologies and social pressures have changed the way we use our attention, and the extent to which they drive us to distraction, by interpreting hundreds of scientific studies from the literatures in cognitive and social psychology, sociology, communication, management, and decision making. While distraction is ever-present in daily life, staying connected in an efficient way is the goal for one and all. To accomplish that, some amount of fine-tuning of typical interactions with technology is in order. Nearly everyone recognizes the addictive nature of constant connectivity—and its destructive effect on productivity and quality of work. But the availability of technology also promotes better engagement, control, and flexibility in both professional and personal settings. An in-depth analysis of these tradeoffs can lead to smarter choices about when and how to be connected throughout the day and across settings. The ultimate objective is to have technology enhance our lives without serving as a source of constant distraction. Distracted: Staying Connected without Losing Focus explains the nuances of what this addiction stems from—considering both societal and technological factors—and identifies both the invaluable opportunities and the counterproductive consequences of living in our technology-enabled, instant-access-to-everything world. The chapters examine a wide swath of scientific research to expose how technology use affects our attention and the extent to which it causes distraction. Authors Terri Kurtzberg and Jennifer Gibbs apply the science of human attention to reveal how specific areas of our lives are significantly changed with the advent of "continuous connectedness," including in the workplace, in personal relationships, in childhood development, and with regard to education and learning. Readers will clearly understand why multitasking fails us, what the consequences are—to ourselves and those around us—of being focused on a screen for much of the day, and how each of us can adjust our use of technology in order to improve our lives.

State Income Differentials, 1919-1954 (Hardcover, New edition): Frank Allan Hanna State Income Differentials, 1919-1954 (Hardcover, New edition)
Frank Allan Hanna
R1,821 Discovery Miles 18 210 Ships in 18 - 22 working days
The Devil's Fruit - Farmworkers, Health and Environmental Justice (Hardcover): Dvera I Saxton The Devil's Fruit - Farmworkers, Health and Environmental Justice (Hardcover)
Dvera I Saxton
R3,088 Discovery Miles 30 880 Ships in 10 - 15 working days

The Devils' Fruit describes the features and facets of the strawberry industry as a harm industry, and explores author Dvera Saxton's activist ethnographic work with farmworkers in response to health and environmental injustices. She argues that dealing with devilish - as in deadly, depressing, disabling, and toxic - problems requires intersecting ecosocial, emotional, ethnographic, and activist labors. Through her work as an activist medical anthropologist, she found the caring labors of engaged ethnography take on many forms that go in many different directions. Through chapters that examine farmworkers' embodiment of toxic pesticides and social and workplace relationships, Saxton critically and reflexively describes and analyzes the ways that engaged and activist ethnographic methods, frameworks, and ethics aligned and conflicted, and in various ways helped support still ongoing struggles for farmworker health and environmental justice in California. These are problems shared by other agricultural communities in the U.S. and throughout the world.

Brand Protection Online - A Practical Guide to Protection from Online Infringement (Hardcover): Jeremy Blum, Theo Savvides Brand Protection Online - A Practical Guide to Protection from Online Infringement (Hardcover)
Jeremy Blum, Theo Savvides
R5,070 Discovery Miles 50 700 Ships in 10 - 15 working days

Brand Protection Online is a go-to guide for any user or adviser in need of strategies to combat IP infringement in the digital world or to get up to speed with the latest developments affecting brand holders online. Online channels offer unprecedented growth opportunities for businesses. But as brands become increasingly accessible online, so too do they become more susceptible to trademark infringement, anti-competitive behaviour and hijacking by cybersquatters, phishers and scammers. With the potential to divert business, or even irreparably tarnish brand reputation, it is important that companies do everything in their power to protect against IP infringement online. Featuring contributions from a host of leading experts in the field, this new and practically-focused title tackles the core issues of infringement and abuse online, analysing key trademark issues that businesses face on the Internet. Part I considers overarching brand issues, applicable worldwide – including, how to get started, domain name registration and protection, tools at brand owners’ disposal to prevent counterfeiting and dealing with popular platforms. Part II offers comparative analysis of the hottest topics and issues facing brands online – including AdWords, injunctions against intermediaries, enforcement and issues of jurisdiction. Brand Protection Online is edited by brand protection specialists Theo Savvides, joint managing partner at Bristows, and Jeremy Blum of Bristows, London.

The Experience Economy, Updated Edition (Paperback, Updated ed): B.Joseph Pine, James H. Gilmore The Experience Economy, Updated Edition (Paperback, Updated ed)
B.Joseph Pine, James H. Gilmore
R637 R576 Discovery Miles 5 760 Save R61 (10%) Ships in 18 - 22 working days

In 1999, Joseph Pine and James Gilmore offered this idea to readers as a new way to think about connecting with customers and securing their loyalty. As a result, their book "The Experience Economy" is now a classic, embraced by readers and companies worldwide and read in more than a dozen languages. And though the world has changed in many ways since then, the way to a customer's heart has not. In fact, the idea of staging experiences to leave a memorable and lucrative impression is now more relevant than ever. With an ongoing torrent of brands attacking consumers from all sides, how do you make yours stand out? Welcome to the new "Experience Economy". With this fully updated edition of this book, Pine and Gilmore make an even stronger case that experience is the missing link between a company and its potential audience. It offers new rich examples including the U.S. Army, Heineken Experience, Autostadt, Vinopolis, American Girl Place, and others to show fresh approaches to scripting and staging compelling experiences, while staying true to the very real economic conditions of the day.

The Manager's Handbook - Five Simple Steps to Build a Team, Stay Focused, Make Better Decisions, and Crush Your... The Manager's Handbook - Five Simple Steps to Build a Team, Stay Focused, Make Better Decisions, and Crush Your Competition (Hardcover)
David Dodson
R551 Discovery Miles 5 510 Ships in 10 - 15 working days

An actionable strategy guide for busy professionals who want to level up their management game In The Manager's Handbook, Stanford Graduate School of Business faculty member, serial entrepreneur, and investor in over 100 companies, David Dodson, delivers an insightful work that describes, in highly practical detail, five skills every great manager needs to know if they want to get things done. Managers desperately want a crisp, how-to book that will show them—in one single title—the way to master the most important skills necessary to run an organization. The Manager's Handbook organizes the five essential skills of effective implementation into one, simple-to-read, easy-to-use, book. The Manager's Handbook is an essential playbook for managers, executives, board members, and other business leaders interested in dramatically improving their ability to lead people and inspire loyalty. In the book, you’ll learn how to get better at running any kind of organization by breaking down each essential skill into bite-sized sub-skills you can easily and quickly learn. You'll also find: Digestible tips and tactics for hiring the best people, onboarding, performance feedback, and improving the performance of underachievers A model script for how to begin an exit interview Ways to let people go from your organization gracefully, quickly, and with compassion The Manager's Handbook is an essential playbook for managers, executives, board members, and other business leaders interested in dramatically improving their ability to lead people and inspire loyalty.

Human-Centered Communication - A Business Case Against Digital Pollution (Hardcover): Ethan Beute, Stephen Pacinelli Human-Centered Communication - A Business Case Against Digital Pollution (Hardcover)
Ethan Beute, Stephen Pacinelli
R687 Discovery Miles 6 870 Ships in 10 - 15 working days

We’re spending more time than ever in virtual environments. That will only increase, as will the amount of noise we encounter there. The seemingly endless series of unwelcome digital distractions range from frustrating to dangerous. As individuals and businesses, we not only spend time and energy managing this digital pollution, we often create it. At risk are relationships and revenue. The only viable way forward is to be more thoughtful, intentional, and personal. Human-Centered Communication provides a philosophy and practice to help you connect in more meaningful and effective ways with prospects, customers, team members, and every stakeholder in your success. The concepts and models in this book apply to any form or channel of communication, but human centricity favors video. More visual and emotional than faceless digital communication, video enhances tone, intent, subtlety, nuance, and meaning. Learn to be more clear and confident on camera in live video calls, meetings, and presentations, as well as in recorded video emails, social messages, and text messages. The authors of the bestselling Rehumanize Your Business join with eleven industry-leading experts from companies like Salesforce, HubSpot, and RE/MAX to lead the growing conversation on leveraging human strengths in an increasingly digital world. The brightest future is tech-enabled, but authors Ethan Beute and Stephen Pacinelli show that it’s also human-centered.

The Management of Technology and Innovation (Paperback, 3rd edition): Margaret White, Garry Bruton The Management of Technology and Innovation (Paperback, 3rd edition)
Margaret White, Garry Bruton
R741 Discovery Miles 7 410 Ships in 10 - 15 working days

THE MANAGEMENT OF TECHNOLOGY AND INNOVATION: A STRATEGIC APPROACH explores the fundamental connections linking core business strategy, technology, and innovation. The text illustrates how these functions intertwine to play a central role in process layout, systems, structural design, and product development, as well as supporting an organization's overall success.

Transforming While Performing - Find your North Star and get everyone to act in days, not months (Paperback): Kristof... Transforming While Performing - Find your North Star and get everyone to act in days, not months (Paperback)
Kristof Braekeleire, Olivier van Duüren
R736 Discovery Miles 7 360 Ships in 10 - 15 working days

"Help me transform while performing!" Transforming While Performing is a book for decision-makers, entrepreneurs, innovators and change drivers that realise the old methods of building plans and strategies for the future no longer suffice. This book is a practical guide with real-life cases and stories that inspire, visuals that speak volumes and tools and best practices that allow readers to co-create their future. The book consists of three parts. Part one reveals how you can find your true North and build your vision, strategy and culture. Part two explain how you can co-create your strategy and engage your wider organisation. And in part three, you'll learn how to transform yourself and your organisation, offering you inspiration on the personal, the business and cultural aspects of transformation. In short the book will help you: * Find your North Star, develop your strategic plan and get everyone to act in days, not months. * Sense the world around you and transform while performing both as a person and a business. * Turn transformation into a strategic capability. * Unleash the power of 3: inspiration, visualisation and co-creation to spark imagination, maximise group genius and accelerate the process. * Get inspired by real life cases and the visual tools. The authors of the book worked for over twenty years at the headquarters of global technology giants and industry pioneers Hewlett-Packard and Microsoft. They have first-hand experience with the challenges of working in organisations that are constantly transforming. As independent entrepreneurs, they currently provide advice to start-ups and organizations in all major industries around the world.

HBR Guide to Dealing with Conflict (HBR Guide Series) (Paperback): Amy Gallo HBR Guide to Dealing with Conflict (HBR Guide Series) (Paperback)
Amy Gallo
R381 Discovery Miles 3 810 Ships in 10 - 15 working days

Learn to assess the situation, manage your emotions, and move on. While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Labor Organization in the United States and Mexico - A History of Their Relations (Hardcover): Harvey Levenstein Labor Organization in the United States and Mexico - A History of Their Relations (Hardcover)
Harvey Levenstein
R2,542 Discovery Miles 25 420 Ships in 18 - 22 working days
Innovative to the Core - Stories from China and the World (Paperback): Juan Antonio Fernandez, Emily M. David, Shaohui (Sophie)... Innovative to the Core - Stories from China and the World (Paperback)
Juan Antonio Fernandez, Emily M. David, Shaohui (Sophie) Chen
R748 Discovery Miles 7 480 Ships in 18 - 22 working days

Based on extensive interviews with industry leaders, Innovative to the Core: Stories from China and the World describes the components of innovative cultures, including both national culture and organizational culture and how they compare to the China model. Distinguishing between innovation and related concepts, chapters detail how talent management, leader behaviors, organizational systems, and company culture must combine and interact to create environments that are innovative to the core. Innovative to the Core displays how most innovative countries and companies are led by visionary and entrepreneurial servant leaders and have agile cultures that feature psychological safety, open communication, and diversity.

The Thinking Woman (Hardcover): Julienne Van Loon The Thinking Woman (Hardcover)
Julienne Van Loon; Foreword by Anne Summers
R1,632 Discovery Miles 16 320 Ships in 10 - 15 working days
Enterprise Contract Management - A Practical Guide to Successfully Implementing an ECM Solution (Hardcover): Anuj Saxena Enterprise Contract Management - A Practical Guide to Successfully Implementing an ECM Solution (Hardcover)
Anuj Saxena
R1,749 Discovery Miles 17 490 Ships in 10 - 15 working days

Globalization, increased economic and geopolitical uncertainty, technological advancements, and a rise in the number of regulations and legislations have led to a significant rise in the importance, volume, and complexity of modern contractual agreements. Yet, in spite of these profound changes, many organizations still manage the contracting process in a fragmented, manual, and ad-hoc manner, resulting in poor contract visibility, ineffective monitoring and management of contract compliance, and inadequate analysis of contract performance. The net effect of this has been a heightened interest in re-engineering and automation of Enterprise Contract Management (ECM) processes across industry sectors and geographies. Enterprise Contract Management: A Practical Guide to Successfully Implementing an ECM Solution addresses all the questions surrounding ECM, ECM solutions, and the project management, change management, and risk management considerations to ensure its successful implementation. This concise text will help your organization manage the challenges of the contract life cycle and the key success factors and pitfalls in a typical ECM solution. It is a must read for corporate executives, buyers, procurement and strategic sourcing specialists, contract administrators and procurement managers.

Influencers - Who are they? Where do you find them? And how do they light the fire? (Paperback): ,Carole Lamarque Influencers - Who are they? Where do you find them? And how do they light the fire? (Paperback)
,Carole Lamarque
R835 R679 Discovery Miles 6 790 Save R156 (19%) Ships in 10 - 15 working days

Like the wood in a hearth, the combined talents within a company form a solid basis for business activity. But this alone is not enough to make a company successful. What every company needs is a plan for finding the influencers who can set its brand alight. Influencers provides decision-makers and marketing executives with a guide for translating an influencer strategy into practice, and allows influencers themselves to discover how to build up sustainable relationships with trendsetting companies. In doing so, Influencers is among the first to clearly map out the often-neglected subject of influencer marketing in Europe.

Already Brilliant - Play to Your Strengths in Work and Life (Paperback): Rachel Bridge Already Brilliant - Play to Your Strengths in Work and Life (Paperback)
Rachel Bridge
R168 Discovery Miles 1 680 Ships in 10 - 15 working days

Do you want to achieve a long-held dream or reach a life-changing goal? That big promotion or fulfilling new job? That business you want to start? That exciting new life in the sun? That amazing idea you long to put into action? Are you held back by fears that you haven't got what it takes? You may not realise it but your personality, character, experiences, skills and even your personal circumstances are all fantastic tools and assets which you can use to create the life and career you've always wanted. All you need to do is identify and make use of them. In Already Brilliant, bestselling author Rachel Bridge will help you work out what you want to do, and show you how to get there by playing to the strengths you already possess. Packed with practical tips, ideas and interviews with successful people in all walks of life, and supported by academic research, Already Brilliant will show you how to find a way of working that suits you best, how to begin developing good habits and how to overcome any obstacles standing in your way. And even better, how to turn those obstacles into advantages that will help rather than hinder you. You don't have to stay stuck in your rut. You don't have to live with the choices you have made. With this book, you can start afresh and make the changes you need to get to where you want to be. It's time to get going.

Break the Wall - Why and How to Democratize Digital in Your Business (Paperback): Zeynep Aksehirli, Yakov Bart, Kwong Chan,... Break the Wall - Why and How to Democratize Digital in Your Business (Paperback)
Zeynep Aksehirli, Yakov Bart, Kwong Chan, Koen Pauwels
R676 Discovery Miles 6 760 Ships in 18 - 22 working days

Break the Wall: Why and How to Democratize Digital in your Business examines problems facing business units and top management adapting to digital transformation and offers solutions. Each department within a business has important, but distinct responsibilities, and very different speeds of digital transformation. Parts of an organisation that touch the outside world will often be first to sense a need. Their adaptive changes can then cascade up, and as this is implemented more widely the organization builds value and resilience. The structure of this book is built upon real-world issues the authors encountered in their research and consultancy, with each chapter offering a specific solution. The new framework presented here was inspired by dozens of interviews with digital transformation experts and by an ecological model that aims to understand resilience in the biological world by looking at continuous and nesting adaptation cycles of ecosystems. This book forms part of the American Marketing Association (AMA) series

High Performance - Lessons from the Best on Becoming Your Best (Paperback): Jake Humphrey, Damian Hughes High Performance - Lessons from the Best on Becoming Your Best (Paperback)
Jake Humphrey, Damian Hughes
R314 R285 Discovery Miles 2 850 Save R29 (9%) Ships in 9 - 17 working days

The phenomenal Sunday Times bestseller 'Massively motivating' Fearne Cotton 'A wealth of wisdom' Vex King 'Read this book' Ant Middleton High performance isn't born. It's made. This book uncovers the eight essential habits of the world's leading sportspeople, coaches and entrepreneurs. From taking responsibility for your situation to finding your 'Trademark Behaviours', it reveals how the world's highest-achieving people unlocked their potential - and how you can too. Anyone can learn the secrets of high performance. 'Full of valuable principles with real-world relevance to people's everyday lives' Toto Wolff 'So many different lessons from so many remarkable people' Adam Peaty Drawing on conversations with... Dina Asher-Smith | Steven Bartlett | Tom Daley | Steven Gerrard | Evelyn Glennie | Ole Gunnar Solskjær | Kelly Holmes | Chris Hoy | Eddie Jones | Siya Kolisi | Frank Lampard | Jo Malone | Matthew McConaughey | Ant Middleton | Tracey Neville | Robin Van Persie | Mauricio Pochettino | Gareth Southgate | Holly Tucker | Jonny Wilkinson | Clive Woodward | Toto Wolff and many more...

Collaboration - What Makes It Work (Hardcover, 3rd ed.): Paul W Mattessich, Kirsten M Johnson Collaboration - What Makes It Work (Hardcover, 3rd ed.)
Paul W Mattessich, Kirsten M Johnson
R743 Discovery Miles 7 430 Ships in 10 - 15 working days

This third edition of Collaboration: What Makes It Work—written nearly 25 years after the first edition was published—is an example of the enduring importance of collaboration. Reaction to the first edition, published in 1992, showed that researchers and practitioners alike found it a useful tool. They appreciated its emphasis on providing a practical reference for decision-making that built upon credible, research-based information. The 21st century has brought with it rapid changes and increasingly complex challenges. This third edition in large part responds to the complexity witnessed daily in the authors' work with community, nonprofit, and government organizations. It offers new research and insights paired with practitioner wisdom, adding a “how-to” perspective to help readers put the success factors to work. Nearly 25 years after the first edition was published, it is not just the "how" of collaboration that has changed—who we are collaborating with has changed as well. Today, nearly every collaboration involves some degree of working across difference. Bringing together diverse people, organizations, or sectors in a way that will foster collaborative success requires a unique set of skills. This third edition will ground you in the factors that support successful collaboration and assist you in incorporating those factors into your work.

Business in the 21st Century - A Sustainable Approach (Hardcover): Claudia Berrones-Flemmig, Francoise Contreras, Utz Dornberger Business in the 21st Century - A Sustainable Approach (Hardcover)
Claudia Berrones-Flemmig, Francoise Contreras, Utz Dornberger
R2,505 Discovery Miles 25 050 Ships in 10 - 15 working days

How can businesses around the world incorporate the Sustainable Development Goals (SDGs) into their models, policies and practices? The editors of Business in the 21st Century help answer this by bringing together scholars from around the world with chapters examining various industries ranging from finance, hospitality, aviation, tourism, food production and more. With international perspectives, business concepts such as HRM, employee wellbeing, leadership and digitalisation are also researched within the framework of the SDGs. Insights from how to implement such policies in a post-pandemic world are introduced to help businesses navigate the biggest disruption they have faced in decades. Business in the 21st Century provides a valuable framework for scholars, managers, leaders and business stakeholders to help navigate the incorporation of SDGs into the business world, shape strategy, improve practices and create a better business future.

Leadership Matters - Stories and Insights for Leaders, Achievers and Visionaries (Paperback): Peter Baines Leadership Matters - Stories and Insights for Leaders, Achievers and Visionaries (Paperback)
Peter Baines
R439 Discovery Miles 4 390 Ships in 10 - 15 working days

Become a courageous leader and learn how to take risks, defy limitations and inspire the extraordinary In Leadership Matters, celebrated humanitarian Peter Baines OAM shares remarkable stories and unique insights about leadership in challenging times. Drawing on more than 20 years of experience in leading others through crises and disasters, Peter demonstrates how great leaders rise above adversity. He unpacks how leadership skills such as courage, compassion, and integrity are essential for finding a way forward and triumphing against the odds. Leadership Matters shares the leadership lessons that have emerged from Peter's decades of work in international counterterrorism and disaster response. In particular, it reveals how the devastating aftermath of Thailand's Boxing Day Tsunami has shaped Peter's understanding of what it means to be a true leader. You'll learn how Peter founded a multi-million-dollar charity to help those he met along the way. And you'll learn the principles that have guided him in the decades since that transformative event: how to lead and inspire others as you work together to achieve the extraordinary, Leadership Matters will inspire you to: Stop making excuses and take action Find the unique solutions that are required by unique challenges Motivate your team by being present and fostering integrity Find courage for difficult decisions and compassion for hard conversations Leadership Matters: Stories and Insights for Leaders, Achievers and Visionaries shows how great leaders can find their purpose and make a real, vital impact on the world around them.

An Introduction to Co-operatives - A programmed learning text (Paperback): Trevor Bottomley An Introduction to Co-operatives - A programmed learning text (Paperback)
Trevor Bottomley
R416 Discovery Miles 4 160 Ships in 10 - 15 working days

An introduction to Co-operatives is a programmed learning text

Rebound - From Pain to Passion - Leadership Lessons Learned (Paperback): Matt Doherty Rebound - From Pain to Passion - Leadership Lessons Learned (Paperback)
Matt Doherty; Foreword by Michael Jordan
R359 R340 Discovery Miles 3 400 Save R19 (5%) Ships in 18 - 22 working days
Seven Practices of a Mindful Leader - Lessons from Google and a Zen Monastery Kitchen (Paperback): Marc Lesser Seven Practices of a Mindful Leader - Lessons from Google and a Zen Monastery Kitchen (Paperback)
Marc Lesser
R410 R384 Discovery Miles 3 840 Save R26 (6%) Ships in 18 - 22 working days

Seven Practices of a Mindful Leader evolved out of Marc Lesser's work helping to create Search Inside Yourself, a mindfulness-based emotional intelligence program at Google. It builds on his experiences as a Zen teacher, particularly his time as head cook at Tassajara Zen Mountain Center, the first Zen monastery in the western world.

What are the Seven Practices?

- Love the work

- Do the work

- Don't be an expert

- Connect to your pain

- Connect to the pain of others

- Depend on others

- Keep making it simpler

This book comes out of a lifetime of integrating mindfulness, business, and leadership. It highlights practices of mindful leadership for leaders and anyone wanting to shift consciousness, develop character, and produce results that matter

The Effective Change Manager's Handbook - Essential Guidance to the Change Management Body of Knowledge (Paperback):... The Effective Change Manager's Handbook - Essential Guidance to the Change Management Body of Knowledge (Paperback)
Richard Smith, David King, Ranjit Sidhu, Dan Skelsey, Apmg
R1,555 R1,445 Discovery Miles 14 450 Save R110 (7%) Ships in 11 - 16 working days

The Effective Change Manager's Handbook helps practitioners, employers and academics define and practise change management successfully and develop change management maturity within their organization. A single-volume learning resource covering the range of knowledge required, it includes chapters from established thought leaders on topics ranging from benefits management, stakeholder strategy, facilitation, change readiness, project management and education and learning support. Endorsed by the Change Management Institute and the official guide to the CMI Body of Knowledge, The Effective Change Manager's Handbook covers the whole process from planning to implementation, offering practical tools, techniques and models to effectively support any change initiative. The editors of The Effective Change Manager's Handbook - Richard Smith, David King, Ranjit Sidhu and Dan Skelsey - are all experienced international consultants and trainers in change management. All four editors worked on behalf of the Change Management Institute to co-author the first global change management body of knowledge, The Effective Change Manager, and are members of the APMG International examination panel for change management.

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