This practical handbook offers indepth coverage of the role of drop shipping in today's marketplace. The book analyzes carefully the advantages and disadvantages of this process from the perspectives of the many different users and providers of drop ship services. Useful, practical information is given, from packaging to storage costs. Forms of direct response advertising are also analyzed, such as mail order advertising techniques.

The fundamental drop shipping relationship between manufacturers and middlemen is examined and applied to the diverse needs of the importer, distributor, wholesaler, retailer, and in particular, the mail order direct marketer. The types of industrial and consumer goods that are or should be drop shipped are listed, and the reader is provided with methods for contacting U.S. drop shippers. "Drop Shipping as a Marketing Function," with its focus on both analysis and practical application, is invaluable as a guide for anyone implementing or expanding the use of drop shipping as a marketing function.

In a typical day, a customer's journey moves from a physical to a digital environment multiple times, to successfully and effectively manage a customer's experience organizations need to integrate both these environments in an omnichannel way. This edited book examines customer journeys, omnichannel retailing, digital and mobile marketing, augmented and virtual reality, gamification, artificial intelligence in marketing, blockchain applications and more to provide theoretical and practical methods of impact for businesses. The book provides insights for researchers and practitioners in the areas of marketing, digitalisation, service operations, management, communication, administrative sciences and more. The chapters intersect methodology, research, theory and applications all along the customer journey and customer touchpoints through digital and physical environments. Increasing technological developments and the wider integration of the Internet of Things will make the need for smooth omnichannel management for customers and consumers ever more important for organizations and a key factor of successful business strategy.

Our decisions are expressions of who we are and how we move through the world. Rarely, though, do we examine our decisions or even look inward to consider the psychology of our decision-making. Instead, we often make decisions based on what we call instinct (which relies on cognitive bias), false assumptions, mis-remembering, and mental mistakes. Truthfully, we don't see the world as it is; we see it as we are. We can develop self-knowledge about our decision-making styles. We can wake ourselves up to how biases cloud our judgment and impede good decision-making—and we can counter bias. From there, we can transform our decision-making habits to make better big decisions alone and together. Problem Solver provides you with tools to identify: • The five basic decision-making approaches, or "Problem Solver Profiles" (PSPs): Adventurer, Detective, Listener, Thinker, and Visionary • Your dominant—and secondary—PSPs • Tools to assess other peoples' PSPs • Each PSP's decision-making strengths, blind spots, and biases • How your PSP impacts your outlook on life and your risk appetite • How to use your PSP to maximize your decision strengths Replete with real-life examples and replicable strategies to apply new decision-making skills for your immediate benefit, Problem Solver will do more than help you look out into a future; it will equip you to move forward, with confidence, into your future.

The role of Chief Operating Officer is clearly important. In fact, it's arguable that the number two position is the toughest job in a company. COOs play a critical part in executing the strategies developed by top management. And, in many cases, they are being groomed—or test-driven—as the firm's CEO-elect. Riding Shotgun provides unique insight into this little-understood role. The authors develop a framework that illustrates who the COO is, why a company should create this position, and what the challenges associated with this job entail. Drawing heavily on first-person accounts from top executives, the authors offer a set of strategies to inform individuals who aspire to serve as COO. With a new preface and conclusion, and even more interviews from some of the most established and important companies in today's economy, this book is a one-of-a-kind resource for the C-suite and the boardroom.

This book contains Open Access chapters. As complex, intractable social problems continue to intensify, organizations respond with novel approaches that bridge multiple institutional spheres and combine forms, identities, and logics that would conventionally not go together, creating hybridity. Scholarly research on this phenomenon has expanded in tandem, drawing on varied theoretical lenses and exploring a widening array of empirical contexts.This edited volume takes stock of recent developments in the literature and sets a foundation for the next generation of research on organizational hybridity. It offers a multi-level, dynamic approach for capturing and explaining heterogeneity in how hybridity manifests and evolves within organizations and fields over time. The chapters included in the volume cover institutional logics, organizational identity, social categories, and paradox approaches to hybridity, and they examine settings ranging from social enterprise, microfinance, and impact investing to business sustainability, health care, and government. Taken as a whole, the volume provides both inspiration and analytical tools for developing timely and relevant insights to address pressing societal challenges. It is essential reading for organizational scholars, as well as leaders in business, non-profit, and public sector organizations.

Operations Research: A Practical Introduction is just that: a hands-on approach to the field of operations research (OR) and a useful guide for using OR techniques in scientific decision making, design, analysis and management. The text accomplishes two goals. First, it provides readers with an introduction to standard mathematical models and algorithms. Second, it is a thorough examination of practical issues relevant to the development and use of computational methods for problem solving. Highlights: All chapters contain up-to-date topics and summaries A succinct presentation to fit a one-term course Each chapter has references, readings, and list of key terms Includes illustrative and current applications New exercises are added throughout the text Software tools have been updated with the newest and most popular software Many students of various disciplines such as mathematics, economics, industrial engineering and computer science often take one course in operations research. This book is written to provide a succinct and efficient introduction to the subject for these students, while offering a sound and fundamental preparation for more advanced courses in linear and nonlinear optimization, and many stochastic models and analyses. It provides relevant analytical tools for this varied audience and will also serve professionals, corporate managers, and technical consultants.

The Amazing Troll-Man is a collection of hilarious exchanges between one man with a mission to make us laugh and unsuspecting Facebook users with petty complaints to air. After a very tough period in his life, Wesley Metcalfe rediscovered his passion for comedy and began developing his unique brand as 'The Amazing Troll-Man' on social media, which has gained a combined following of over 300k to date. His first book is a compilation of snippets and stories from his spoof customer service account where angry shoppers get more than they bargained for, with side-splitting results!

Policymaking is of its very nature a people-centered business-a good reason why highly effective policy analysts display not only superb technical expertise but excellent people skills as well. Those "people skills" include the ability to manage professional relationships, to learn from others about policy issues, to give presentations, to work in teams, to resolve conflict, to write for multiple audiences, and to engage in professional networking. Training programs for policy analysts often focus on technical skills. By working to enhance their people skills, policy analysts can increase their ability to produce technical work that changes minds. Fortunately, this unique book fills the gaps in such programs by covering the "people side" of policy analysis.

Beyond explaining why people skills matter, this book provides practical, easy-to-follow advice on how policy analysts can develop and use their people skills. Each chapter provides a Skill Building Checklist, discussion ideas, and suggestions for further reading. "People Skills" is essential reading for anyone engaged in public policymaking and public affairs as well as all policy analysts. Completely changing how we think about what it means to be an effective policy analyst, "People Skills for Policy Analysts" provides straightforward advice for students of policy analysis and public management as well as practitioners just starting their professional lives.

A quintessential American dream story from a Mexican entrepreneur who shares the tale of building a multi-million-dollar business from scratch, complete with both success and failure, and always a vision of hope. Leal came to the U.S. penniless as a teenager, speaking almost no English; he literally slept in the boiler room of a Wisconsin cheese factory for months before he was caught. Through hard work, grit, and ingenuity Leal would go on to launch his own business. He is widely credited with introducing Mexican cheeses to the U.S. market and grew his company to a multimillion-dollar success story that defined an industry. Yet, like many successful entrepreneurs, Leal’s great successes were matched by personal failures: the end of a marriage; trouble with law enforcement; and the deeply felt sense that there must be something more to life than great wealth. Read the astounding memoir of a Mexican immigrant who worked his way to success in the American cheese industry Find inspiration in Miguel Leal’s determination and refusal to give up on his dream See how Leal persevered in the face of obstacles and setbacks in his personal life Follow Miguel’s story as he finds peace, purpose, and grace—and realizes that money isn’t everything Leal’s memoir, THE HOUSE THAT CHEESE BUILT, is both a quintessential immigrant success story, one that beautifully illustrates the immigrant experiences: isolation, fear, and ambition for a better life and assimilation, as well as a thoughtful personal account of entrepreneurship and all its benefits and costs.

In Copy This Book!, Paul J. Heald draws on a vast knowledge of copyright scholarship and a deep sense of irony to explain what's gone wrong with copyright in the twenty-first century. Distilling extensive empirical data to clearly show the implications of copyright laws and doctrine for public welfare, he illustrates his findings with lighthearted references to familiar (and obscure) works and their creators (and sometimes their creators' oddball relations). Among the questions he tackles: How does copyright deter composers from writing new songs? Why are so many famous photographs unprotected orphans, and how does Getty Images get away with licensing them? What can the use of music in movies tell us about the proper length of the copyright term? How do publishers get away with claiming rights in public domain works and extracting unmerited royalties from the public? Heald translates piles of data, complex laws, and mysterious economics, equipping readers with the tools for judging past and future copyright law.

This third edition of Collaboration: What Makes It Work—written nearly 25 years after the first edition was published—is an example of the enduring importance of collaboration. Reaction to the first edition, published in 1992, showed that researchers and practitioners alike found it a useful tool. They appreciated its emphasis on providing a practical reference for decision-making that built upon credible, research-based information. The 21st century has brought with it rapid changes and increasingly complex challenges. This third edition in large part responds to the complexity witnessed daily in the authors' work with community, nonprofit, and government organizations. It offers new research and insights paired with practitioner wisdom, adding a “how-to� perspective to help readers put the success factors to work. Nearly 25 years after the first edition was published, it is not just the "how" of collaboration that has changed—who we are collaborating with has changed as well. Today, nearly every collaboration involves some degree of working across difference. Bringing together diverse people, organizations, or sectors in a way that will foster collaborative success requires a unique set of skills. This third edition will ground you in the factors that support successful collaboration and assist you in incorporating those factors into your work.

Women and advertising are both globally ubiquitous. Yet advertising remains one of the most unabashedly misogynist, heterosexist, and racist industries. This edited volume of original unpublished chapters is the first ever to offer explicitly feminist views on advertising. Feminists, Feminisms, and Advertising provides feminist analyses of the historical relationships between the advertising industry and the women’s movement in the United States. Contributors consider the ways that advertisers encode race, ethnicity, gender, and heteronormativity into advertising practices and messages exported around the world. They further explore the ways that intersectional audiences such as women of color, Latinas, and lesbian and gay audiences decode, reinterpret, resist, and subvert advertising. With this book, the editors and contributors address the present lack of feminist scholarship, research, knowledge, or curriculum in advertising, and begin a more honest dialogue about diversity and intersectional gender in the advertising academy as well as the advertising industry.

First published in 2013, this revision of Leadership Matters features nine new profiles and a new chapter of emerging museum leader voices, proving that leadership is as much about individuals as institutions.   Using personal insights from the history museum field’s most engaging, innovative and entrepreneurial leaders, these profiles focus not only on museum directors and CEOs, but also on the “leaders within�—deputies, department heads and team leaders -- and those demanding change from the community. Baldwin and Ackerson weave together the voices of 21st-century museum leadership at its best, creating a resource for graduate students, mid-career professionals, institutions, and boards of trustees to move from the status quo to being agile and influential, fostering leadership that will make a difference.  Too many museums and heritage organizations still consider leadership development a ‘nice-to-have’, but not a necessary component for a successful executive director or department head. The field struggles to address a new round of cultural warfare fueled by widespread societal division and the overwhelming lack of diversity and equity in museum leadership at all levels, including boards of trustees. Additionally, the field continues to ignore the gender pay gap despite a workforce hovering at 50-percent female and with the potential to grow significantly over the next decade. More than ever, successful museum leadership isn’t the result of longevity, scholarship or curatorial achievement. In fact, today’s successful museum leaders bring myriad skills to the table, creating a style that works both personally and professionally. This snapshot of museum leadership focuses on history and cultural heritage organizations to help readers understand the power of individual leadership and its relationship to organizational strength.  This book features: • 36 interviews – nine of them brand new to this edition -- with leaders in the field from a range of positions and institutions • 10 myths of museum leadership and why they’re wrong • 10 simple truths of museum leadership • A leadership “agenda� with criteria and goals for individual and organizational development

The Low Cost, High Return of Empathy in Business Empathy has emerged as a critical executive leadership tool driving significant business results. This is the definitive guide to understanding how to wield empathy in the current workplace for building high-performance organizations. With the growing awareness in business of the importance of leveraging empathy to motivate and inspire people, empathy remains the most integral leadership skill of the 21st century. This book teaches managers and business leaders how to apply empathy successfully and grow businesses in ways that support all stakeholders. The tools within help build strong organizations by focusing on diverse high-performing teams, leading your organization through empathetic communication and confrontation, guiding your team through transformation, and strengthening the company through hiring, marketing, and sales. Empathy is the keystone of any successful organization. Leaders who apply these lessons find improvements in productivity, stronger relationships with clients and colleagues, a thriving and diverse corporate culture, and significant business results.

Migration Practice as Creative Practice: An Interdisciplinary Exploration of Migration presents an in-depth evaluation of migrants' contributions to modern socio-economic structures. Leading with a discussion of the historical construction of migration and what it signifies in the modern globalised economies, an interdisciplinary range of contributors examine the interaction of migrants with new cultures, migrants' embeddedness into new environments and what that signifies for community relations. The book discusses the creative energies that migrants bring to the private and public spheres. Migration Practice as Creative Practice examines how migrants use their social lives, lived experiences, the process of identity formation and histories to inject positive 'newness' into host cultural and economic architectures. The book calls for more creative ways of researching migrant lived experiences and brings to life the different ways of approaching migrant research for scholars today.

This volume of Research in the Sociology of Organizations explores the institutional macro foundations of action, providing an array of insights into the constitutive and contextualizing powers of institutions, and an agenda for further exploration of these themes. The recent increase in attention to the micro foundations of institutions has been fruitful, but risks obscuring institutions' constitutive and contextualizing powers. This volume addresses this risk by focusing attention on how institutions shape the workings of the social and material world, our fundamental experiences, and the real-time unfolding of activity. It examines these institutional macro foundations, and provides rich accounts of the ways in which macro foundations shape and are shaped by micro-dynamics, in a co-constitutive interplay. This volume will be essential reading for management researchers, students, and all those interested in organization and organizational life.

During the '80s, Michael Milken at Drexel Burnham created the corporate raiders. He was the billionaire Junk Bond King. But, in the corner stood the U.S. District Attorney waiting to file criminal and racketeering charges.

Taking a global and critical perspective, this textbook presents the concepts, theories and applications from the field of intercultural communication in a lively and easy-to-follow style. Covering all the essential topics, from immigration and intercultural conflict, to intercultural health communication and communication in the workplace, this cutting-edge 4th edition: Explains the key theories and concepts you need to know. Brings theory to life with a range of global case studies. Ties key ideas and debates to the reality of intercultural skills and practice. Adds a new chapter on intercultural communication and business. Expands coverage of topical areas such as health and crisis communication and virtual communication in the workplace. Introducing Intercultural Communication is the ideal guide to becoming a critical consumer of information and an effective global citizen. It is essential reading for students of intercultural communication across media and communication studies, and international business and management. 

Health care costs in the United States are much higher than in other countries. These cost differences can be explained in part by a lack of competition in the United States. Some markets, such as pharmaceuticals and medical equipment, have elements of monopoly. Other markets, such as health insurance, have elements of monopsony. Many other markets may be subject to collusion on prices, such as generic drugs, or wages, such as the nurse labor market. Lawful monopoly and monopsony are beyond the reach of antitrust laws, but collusion is not. When appropriate, vigorous antitrust enforcement challenging anticompetitive conduct can aid in reducing health care costs. This book addresses monopoly, monopsony, cartels of sellers and buyers, horizontal and vertical merger policy, and antitrust enforcement through private suits as well as the efforts of the antitrust Agencies. The authors demonstrate how enforcing antitrust laws can ultimately promote competition and reduce health care costs.

Discover what does—and doesn’t—work when designing and building a data governance program In A Practitioner’s Guide to Operationalizing Data Governance, veteran SAS and data management expert Mary Anne Hopper walks readers through the planning, design, operationalization, and maintenance of an effective data governance program. She explores the most common challenges organizations face during and after program development and offers sound, hands-on advice to meet tackle those problems head-on. Ideal for companies trying to resolve a wide variety of issues around data governance, this book: Offers a straightforward starting point for companies just beginning to think about data governance Provides solutions when company employees and leaders don’t—for whatever reason—trust the data the company has Suggests proven strategies for getting a data governance program that’s gone off the rails back on track Complete with visual examples based in real-world case studies, A Practitioner’s Guide to Operationalizing Data Governance will earn a place in the libraries of information technology executives and managers, data professionals, and project managers seeking a one-stop resource to help them deliver practical data governance solutions.

Magnify your real-world impact as you lead others in a social change organization In Management In a Changing World: How to Manage for Equity, Sustainability, and Results renowned social changemakers Jakada Imani, Monna Wong, and Bex Ahuja deliver an effective and practical how-to guide for the equitable management of nonprofit and social change organizations. In the book, you'll learn how to multiply your impact by using the authors' insightful strategies for delegation, goal setting, and team culture-building. You'll also discover how to fairly exercise power in an environment that spans racial, generational, gender, and other identity divides. Management In a Changing World shows you how to: Create work-life balance for your team members in an age when we have virtually unlimited access to our colleagues' attention and time Support team members through life's challenges while still meeting the demands your social change organization faces Bridge the gap between your intentions and your real-world impact with actionable advice, tools, and resources An essential resource for rookie and veteran managers, executive directors, and CEOs, Management In a Changing World will also earn a place on the bookshelves of organizers managing teams of volunteers.

For organizational and personal change to happen and be sustainable, there must first be a system of thought balanced against action. Williams and his concept of "congruence" provide an alternative to the often chaotic, unbalanced ways in which change is currently understood and its accomplishment attempted. He challenges the organizational model of compartmentalized structures, offers a persuasive refutation of the fashionable paradigm of organizational transformation (one based on dominance and control), and argues a provocative notion that innovation is actually the successful result of reworking what has not worked before. A new look at the processes that create organizational movement, Williams' latest book is a guide for leaders, managers, consultants, and corporate practitioners, and a new way for students, teachers, and researchers to rethink the entire change process. Williams has found through his own experience that people focus too closely on the "action" behaviors of organizations and too little on the thinking behind them. The result is that gaps open up and create pitfalls in our efforts to achieve excellence in human and organizational performance. Williams suggests that organizations innovate themselves into failure. To counter this, he provides a true systemic approach to enhancing organizational performance, a system of what he visualizes as "congruence," a way to fit thoughts to actions. It is as much a way of thinking, says Williams, as it is a method toward goals--goals that are clear and essential to the survival of any organization. Drawing liberally upon his own expertise as a teacher, consultant, and therapist, he helps others to appreciate the successes thatcan be realized when balance and the alignment of thought and action are achieved, and when the search for change becomes a planned, focused, and systemic endeavor.

'It's a breeze to read and you won't feel so alone at the end of it' Marie Claire It's never too late to grow the f*ck up. And New York Times bestselling author Sarah Knight is here to help! With her no-bullsh*t bible for the modern adult, you'll become more self-aware, self-sufficient and resourceful - and turn grown-up responsibilities into exciting opportunities for making your life easier and more fun. You'll learn: - How to anticipate consequences and orchestrate outcomes - Four keys to effective communication - Strategies for slaying self-care - The perks of being independent and dependable And much more! Packed with practical advice and pro-dult tips for everything from balancing your budget to impressing your in-laws, Grow the F*ck Up is the perfect guide for anyone - at any age - who wants to be an adult and get treated like one. SARAH KNIGHT's No F*cks Given Guides have sold over 3 million copies and her TEDx talk has been viewed 10 million times.