Strategy, tactics and templates to prepare for high-impact negotiations that result in successful long-lasting deals. The Financial Times Guide to High Impact Negotiation provides a comprehensive and strategic roadmap to the whole negotiation process from preparation to execution. Follow the practical steps to complete negotiation successfully, build relationships and finalise your deal.

This is a handbook of tactics based on the ancient Chinese military classics. This unique work draws on over two thousand years of experience of warfare to present a distillation of a hundred key strategic principles applicable to modern life, including business and human relations.

How can countries make sustainable gains in student learning at scale? This is a pressing question for Latin America and the Caribbean (LAC) – and the developing world more broadly – as countries seek to build human capital to drive sustainable growth. Significant progress in access has expanded coverage such that nearly all children in the region attend primary school, but many do not gain basic skills and drop out before completing secondary school, in part due to low-quality service delivery. The preponderance of evidence shows that it is learning – and not schooling in and of itself – that contributes to individual earnings, economic growth, and reduced inequality. For LAC in particular, low levels of human capital are a critical factor in explaining the region's relatively weak growth performance over the last half century. The easily measurable inputs are well-known, and the end goal is relatively clear, but raising student achievement at scale remains a challenge. Why? We propose that part of the answer lies in management – the processes and practices that guide how inputs into the education system are translated into outputs, and ultimately outcomes. While management (and related concepts, such as institutions, governance, or leadership) is often mentioned as an important factor in education policy discussions, relatively little quantitative research has been done to define and measure it. And even less has been done to unpack how and how much management matters for education quality. In this study, we begin filling these gaps, with new conceptual and empirical contributions that can be synthesized in four key messages: (1) Student learning is unlikely to improve at scale without better management. (2) Management affects how well every level of an education system functions, from individual schools to central technical units, and how well they work together. (3) Management quality can be measured and should be measured as a catalyst for improvement. (4) Several pathways to strengthening management are open to LAC countries now, with the potential for significant results. The study elaborates on each of these messages, synthesizing recent data and research and presenting the results of six new papers written to inform this report. The target audience for the Executive Summary is policymakers across LAC (and beyond) who are seeking approaches to strengthening their systems at scale. The target audience for the study overall includes the researchers and technical advisors who work on topics related to education management in development organizations, governments, think tanks, and other institutions across LAC

Wasta or mediation by a third party is traditional practice in most transactions in Middle Eastern societies. Senior members of the extended family intercede on behalf of younger or less privileged members in making arrangements for employment, overseas travel, business partnerships, university admissions, bank loans, marriages, and most other out-of-the-ordinary forms of negotiation. This book describes wasta's tribal foundation, its evolution in developing bureaucracies, and its present-day practice. The authors use Jordan as an example to illustrate the challenges of doing business with public organizations in Arab countries, where kinship, ethnicity, religion, locale, and class render some individuals more privileged than others.

Some wasta practices are legal and moral within a cultural context, resembling the services provided by attorneys, real estate brokers, and accountants in the West. Other wasta acts are illegal or questionable, but are mandated by family members in a traditional web of inter-connecting obligations. After describing wasta, the authors show how it functions to allocate scarce resources and obtain peace and justice in a desert environment. They then show how it has changed to adapt to modern governmental and bureaucratic situations in which special skills are required to deal with new and complicated rules and procedures. Settings where wasta may be observed in action are described in detail, such as the customs office, the university, government ministries, and local businesses. Personal profiles and family situations lend color to the sociological and political analyses of wasta as it is shown in both its empowering and restrictive aspects. To summarize the impact of wasta, the authors use common theory to explain why persons turn public resources to private benefit, spreading the costs over the entire community and supporting the view that wasta can have a negative effect on economic development. The authors present a solution by suggesting that wastas themselves be enlisted in alleviating the social ills created by overdependence on the wasta system, and that past Arab and Islamic traditions should be explored for answers to modern problems.

The critical challenges to the British NHS are the consequences of us all living longer, having to manage chronic conditions over time, expecting and demanding more, and being denied many innovative new drugs (notably, for cancer) which cannot be afforded at present by the too narrowly funded NHS. This needs to be changed, in line with more successful funding systems in Europe, Australia, and the Far East, where outcomes are much better than in the UK. This radical new book offers economic solutions based on direct financial incentives to the individual to care for themselves better, to save and invest in future funding, for a much broader funding base including the greater use of insurance, and to ask government to re-appraise the system urgently. It will be controversial, and will spark lively new debate, as well as serving as a student text for courses concerned with healthcare, and clinical practise. This new book follows Professor Spiers' several successful previously published commentaries on the NHS and public policy, including Who Decides Who Decides? Enabling choice, equity, access, improved performance and patient guaranteed care, published by Radcliffe Medical Press.

Agile has the power to transform work--but only if it's implemented the right way. For decades business leaders have been painfully aware of a huge chasm: They aspire to create nimble, flexible enterprises. But their day-to-day reality is silos, sluggish processes, and stalled innovation. Today, agile is hailed as the essential bridge across this chasm, with the potential to transform a company and catapult it to the head of the pack. Not so fast. In this clear-eyed, indispensable book, Bain & Company thought leader Darrell Rigby and his colleagues Sarah Elk and Steve Berez provide a much-needed reality check. They dispel the myths and misconceptions that have accompanied agile's rise to prominence--the idea that it can reshape an organization all at once, for instance, or that it should be used in every function and for all types of work. They illustrate that agile teams can indeed be powerful, making people's jobs more rewarding and turbocharging innovation, but such results are possible only if the method is fully understood and implemented the right way. The key, they argue, is balance. Every organization must optimize and tightly control some of its operations, and at the same time innovate. Agile, done well, enables vigorous innovation without sacrificing the efficiency and reliability essential to traditional operations. The authors break down how agile really works, show what not to do, and explain the crucial importance of scaling agile properly in order to reap its full benefit. They then lay out a road map for leading the transition to a truly agile enterprise. Agile isn't a goal in itself; it's a means to becoming a high-performance operation. Doing Agile Right is a must-have guide for any company trying to make the transition--or trying to sustain high agility.

A New York Times, Wall Street Journal, USA Today, Amazon Bestseller Reverse Innovation is the new business idea everyone is talking about. Why? Because it presents the blueprint for scaling growth in emerging markets, and importing low-cost and high impact innovations to mature ones. Innovation is no longer the exclusive domain of the Silicon Valley elite. Reverse Innovation will open your eyes to the fact that the dynamics of global innovation are changing--and if you want your firm to survive, you'd better pay attention. The gap between rich nations and emerging economies is closing. No longer will innovations travel the globe in only one direction, from developed to developing nations. They will also flow in reverse. CEOs of the world's most influential companies agree and have cited Reverse Innovation as their playbook for the next generation of global growth. Authors Vijay Govindarajan and Chris Trimble of the Tuck School of Business at Dartmouth explain where, when, and why reverse innovation is on the rise and why the implications are so profound. Learn how to make innovation in emerging markets happen and how such innovations can unlock even greater opportunity throughout the world. You'll follow some of the world's leading companies (including GE, Deere & Company, P&G, and PepsiCo) through stories that illustrate exactly what works and what doesn't. If you're in a Western economy, you need to accept that the future lies far from home. But the idea is not just for Western audiences. If innovation is at the heart of your company or your career, no matter where you practice business, Reverse Innovation is a phenomenon you need to understand. This book will help you do that.

A collection of fascinating conversations with business leaders, politicians, entrepreneurs and cultural icons: now fully updated with new interviews including Shaquille O'Neal, Matthew McConaughey, Tim Peake, Brian Eno, Daniel Kahneman, Jessica Ennis-Hill and many more. We often talk of war and conflict, the economy, culture and revolutions as if they are something other than us. But all these things are a product of us – of our ideas, our dreams and our fears. We live in extraordinary times, and the changes we’re experiencing now, in these first decades of the twenty-first century, feel particularly poignant as decisions are made that will inform our existence for years to come. What started out as a personal interest in the mechanisms that shape our views of the world and a passion for understanding has grown into a phenomenal compilation of once-in-a-lifetime conversations. In this incredible collection, Shah shares some of his most emotive and insightful interviews to date.

Accelerate your career and transform your skillset without the commitment or cost of an MBA. This internationally bestselling book distils the full insights of an MBA, providing a comprehensive and engaging guide to success. This latest edition has been extensively updated to reflect the evolving curriculums from leading business schools, including new theories and insights on globalization and entrepreneurism. The 30 Day MBA takes you beyond the basics as it covers all 12 core disciplines of MBA courses, supported by insightful case studies from world-leading organizations such as Ikea, Cisco, Shell and Heinz. Colin Barrow draws upon his extensive academic and professional career to provide insights, guidance and clarity that equals the teaching from the world's top business schools. Look no further than The 30 Day MBA to broaden your mind with all the knowledge and confidence you need to overcome the competition and excel in your career.

Supply chains and the logistics activities that drive them are critical to business success. Logistics and Supply Chain Management has the most up-to-date practical tools to manage the people and processes that allow businesses to gain and maintain competitive advantage through their supply chains. You’ll discover how effective development and management of supply chain networks will help businesses cut costs and enhance customer value. The sixth edition of this bestselling book has been completely updated: as well as additional examples and case studies throughout, there are two new chapters covering: The Digital Supply Chain Sourcing and supply management  

Showcasing the Client Alignment® process, this book details steps for reorienting a company to expertly align plans and activities to the specific goals and objectives of large clients. The best business results are products of a company's successful utilization of a well-planned system. Developed over the course of 24 years of testing and refining, Selling Big: Growing Your Business within Large Companies details just such an approach to creating and growing business within large companies. The Client Alignment® process is a highly specific, entirely proven method for improving business development skills, an approach that is so clear and succinct anyone seeking to successfully develop business with large companies can benefit. The process is organized around the four stages of business development—lead generation, prospect generation, client generation, and loyal client generation—describing in detail the activities needed at each stage. Specifically, the book explains how to plan time effectively, run account teams, and find business opportunities, as well as how to align with the needs and desires of clients from all perspectives including sales, marketing, service, operations, and senior management. The bottom line? The difference between good and great starts right here.

For over 40 years, David Hall has been helping businesses to succeed, initially in the UK and then globally as his reputation grew. This book includes the stories of 50 selected client projects over the years, providing a unique and powerful insight into what it takes to create a winning business. 'Compelling, educational, and very entertaining.' Thomas G Martin, Chairman, Arco Ltd 'This book will be invaluable for those entrepreneurs who want to make a step change in their business performance.' Martin Lauer, Founder and MD, The One Point 'David Hall knows about people. He knows about entrepreneurs, and he knows about business... a cracking read.' Paul Sewell, Chairman, The Sewell Group 'David has a real skill in distilling complex issues into digestible forms.' Dr Simon Haslam, Chair of Academic Fellows, ICMCI 'David is a management magician, Yoda for many of his clients... an essential book for anyone who wishes to grow their business successfully.' Dinah Bennett OBE, Director, International Consultants for Entrepreneurship and Enterprise

Look Within . Leap Beyond Close your eyes and envision yourself standing on the threshold of an open aircraft door over two miles above the earth. The cool turbulent air thunders inside the plane as you peer over the edge down through the mixture of blue sky and clouds to the patchwork of ground below. As you prepare to take the leap you look within yourself and are confronted by the intense anxiety of the unknown. Are you fully prepared and trained? Was your parachute packed properly? Will you actually summon the courage to jump from the airplane? Can we draw parallels from this experience to business? Is your organization facing significant challenges and obstacles? Are you and other co-workers required to step outside your comfort zone, to drive innovation and improvement? Does any of this sound familiar? What is holding you back? In this book you will examine and learn from the many unique and powerful parallels between business and skydiving. What limiting beliefs are ingrained in you and your corporate culture? What holds you back from taking the courageous jumps required to be a great company? Become a JUMPER A skydiver's perspective on . Driving Change, Improvement, and Creativity Pick Your Spot, Land on Target: Vision, Goals, and Action Plans Broken Suspension Lines Are a Malfunction: An Effective Culture Selecting a Parachute Packer: The Value of Effective Hiring Cut Away a Bad Canopy: Thoughts on Turnover and Retention Train Like a Skydiver: Effective Training and Coaching Fly the Parachute: The Role of Leadership in High-Performance Teams Choose Your Altitude: Effectively Confronting Obstacles and Challenges

Become a Better Leader by Improving Your Emotional Intelligence Bestselling author DANIEL GOLEMAN first brought the concept of emotional intelligence (EI) to the forefront of business through his articles in Harvard Business Review, establishing EI as an indispensable trait for leaders. The Emotionally Intelligent Leader brings together three of Goleman's bestselling HBR articles. In "What Makes a Leader?" Goleman explores research that found that truly effective leaders are distinguished by high levels of self-awareness and sharp social skills. In "The Focused Leader," Goleman explains neuroscience research that proves that "being focused" is more than filtering out distractions while concentrating on one thing. In "Leadership That Gets Results," Goleman draws on research to outline six distinct leadership styles, each one springing from different components of emotional intelligence. Together, these three articles guide leaders to recognize the direct ties between EI and measurable business results.

‘This book was absolutely tremendous!...this mystery is definitely a five-star read!’ ����� Reader Review A murder in a locked room… can Nancy and Jane find the key to the case? Nancy Hunter is on a mission to find her mother. Samantha Hunter walked out on her family and left the village of Dedley End over twenty years ago. For two decades, Nancy has thought her mother was dead…until she discovered she was spotted at a party at a country estate five months ago. As Nancy delves into the mystery in her own family, the village of Dedley End is rocked by the appearance of Sebastian Holmes, recently released from a long stretch in prison for his part in a jewellery robbery in London. And when someone is found murdered in the local church, it seems that there may be more danger hiding in their sleepy Cotswold village… Nancy and her grandmother Jane, Dedley End’s resident amateur sleuths and owners of a crime fiction bookshop, set about trying to solve the mystery of just who could be the killer, and how they managed a murder in a locked room – but what they don’t know is that finding the murderer might just bring them closer to finding Samantha. But does she want to be found? And what made her hide away for so many years? A twisty and unputdownable cozy mystery featuring a grandmother and granddaughter detective duo – if you’re a fan of The Bingo Hall Detectives, Robert Thorogood or The Thursday Murder Club, you’ll love this! Readers are loving Murder at the Village Church: ‘Brilliantly written and many twists and turns right to the end. Loved this series and the characters.’ ����� Reader Review ‘What a read! Just enough romance and a mystery that keeps you on the edge of your seat.’ ����� Reader Review ‘This grandmother/granddaughter duo is absolutely everything you want! Filled with so much love, joy, heartache, and truth, you won’t want to put this book down!’ ����� Reader Review ‘A cozy mystery that was a fun read… I enjoyed the quirky characters.’ ����� Reader Review ‘Heartwarming but cosy crime… Really kept you guessing. I was totally gripped.’ ����� Reader Review ‘There were some really good twists in this novel. A truly fun cozy mystery series.’ ����� Reader Review ‘Will keep you guessing until the very end.’ ����� Reader Review ‘A page-turner of a book that keeps you hooked.’ ����� Reader Review Praise for the Dedley Ends Mystery series: ‘Superb sleuthing! I thoroughly enjoyed my trip to Dedley End and can’t wait to go back!’ Heidi Swain ‘I loved this brilliant cozy read…it felt very Christie-esque. Nancy and Jane were fab, I loved their relationship. And I can’t wait for more.’ ����� Reader Review ‘Fabulous cosy murder/mystery with an unforgettable crime-fighting trio. Thoroughly enjoyable and highly recommended.’ Angela Marsons ‘A perfect read!…Will entice even the most seasoned mystery reader. If you’re a fan of Agatha Christie and M.C. Beaton, you can’t miss this series.’ ����� Reader Review ‘This. Is. Brilliant. Could not put it down. I really hope there’s more Dedley End adventures!’ ����� Reader Review ‘Absolutely loved this book!…The characters were great and the story flowed along nicely. I read the book in a day, I couldn’t put it down!’ ����� Reader Review ‘If you are a fan of cosy crime then I 100% recommend this series. You will not be disappointed!’ ����� Reader Review

Conventional wisdom on strategy is no longer a reliable guide. In Essential Advantage, Booz & Company's Cesare Mainardi and Paul Leinwand maintain that success in any market accrues to firms with coherence: a tight match between their strategic direction and the capabilities that make them unique. Achieving this clarity takes a sharpness of focus that only exceptional companies have mastered. This book helps you identify your firm's blend of strategic direction and distinctive capabilities that give it the "right to win" in its chosen markets. Based on extensive research and filled with company examples--including Amazon.com, Johnson & Johnson, Tata Sons, and Procter & Gamble--Essential Advantage helps you construct a coherent company in which the pieces reinforce each other instead of working at cross-purposes. The authors reveal: * Why you should focus on a system of a few aligned capabilities * How to identify the "way to play" in your market * How to design a strategy for well-modulated growth * How to align a portfolio of businesses behind your capability system * How your strategy clarifies growth, costs, and people decisions Few companies achieve a capability-driven "right to win" in their market. This book helps you position your firm to be among them.

A growing number of nonprofit organizations have been created by immigrants and refugees to serve their communities in North America. These immigrant- and refugee-led organizations (IRLOs) work to provide services and meet a variety of needs, while at the same time building the infrastructure of these communities. Through a grant from the W. K. Kellogg Foundation Innovation Fund, Fieldstone Alliance initiated the two-year project in January 2004. The goal of Nexus was to enhance the knowledge and skills of capacity builders across North America in working with immigrant- and refugee-led organizations. The Nexus Project had two main components: research on capacity building with IRLOs and formation of a peer learning community among those who build the capacity of these organizations. This report draws three broad lessons for the capacity building field, with implications for the funding community, IRLOs, and capacity builders: effective capacity building takes time, which requires resources; more immigrant and refugee capacity builders are needed; and capacity builders need continuous learning and development. The Introduction describes the formation of the Nexus Project, its goals, and its working definitions. Chapter 1 describes the factors that result in effective capacity building with immigrant- and refugee-led organizations. Chapter 2 presents case studies from each of the Nexus partners. Each case study illustrates a practice used by Nexus partners when working with IRLOs. Chapter 3 details lessons Nexus partners learned through the course of this project. It further states implications of these lessons for those who fund work with IRLOs, for IRLO leaders, and for capacity building providers. The Appendices include a summary of IRLO research conducted by Wilder Research Center specifically for Nexus; a bibliography; and descriptions of the organizations and individuals who contributed to this report.

Shows how managers in any organizational setting can improve their own and their teams' results through a unique, step-by-step approach to setting goals and then--most importantly--by putting them into action. Curtis lays bare the linkages between organizational culture, philosophy, ethics, and the management of information and change, and shows how they contribute to goal setting and achievement. Throughout Curtis argues that deciding what to do may be an essential component of goal setting, but the real challenge is in getting things done, and it is here that so many goal-setting systems fail.

Part I begins by establishing the foundation for the remainder of the book. It addresses the managerial philosophy underlying goal setting. The theory of goal setting is covered in Part II. Studies are reviewed that show that organizations, teams, and individuals that set clear, challenging goals produce better results than those who do not. The next part begins by addressing goal setting from an organizational perspective. Team goal setting follows. Techniques for individual goal setting are discussed in Part V. Part VI pulls organizational, team, and individual goal setting together by examining the ways information must be managed in a goal-oriented setting. Part VII, Change and Goal Setting, provides the techniques necessary to implement the goal-setting philosophy in a rapidly changing world. The book concludes with an examination of the ultimate purpose of management, to produce positive results.

Focusing on empathy as a key tool, this book examines the impact of hybrid working on staff mental health and how business leaders, managers, coaches and mentors can create a positive and motivated hybrid workforce. Part of the Business in Mind series, it is for anyone who is managing remote workers, whether individuals or teams. As the world of work has changed drastically since the Covid-19 pandemic with more staff working from home, the importance of nurturing staff well-being is more important than ever. Even though businesses are seeing the benefits of working at home, it can also create challenges. With the latest research and studies, this book explores practical ideas for finding the right working model and how to develop an appropriate leadership style. Uniquely, it discusses the neuroscience of stress to identify ways to improve workers' mental health and inform how managers can use this to create a positive work environment.

Hi, I'm Lisa, and I want to give the word 'budget' a makeover! For most people, the very thought of budgeting makes them want to run a mile. It suggests restriction, going without and only buying the cheapest of the cheap. But at its best, budgeting can mean making smart decisions, planning your spending carefully and having plenty left over for treats. Growing up, I absorbed so many toxic ideas that when I became an adult, I started modelling unhealthy financial behaviours myself, living paycheck to paycheck with little regard for saving. During the December 2021 lockdown, I came across the phenomenon of 'cash-stuffing' on TikTok, where you withdraw your spending money weekly or monthly and divvy it up into sections of a binder. With nothing to lose, and knowing I needed to change my habits, I ordered my binder and started portioning out my notes. And less than a year later, more than 160,000 of you are on this journey with me! I want to help each and every one of you to get on top of your spending and feel more confident with money. In this book I will: - share my personal journey with you, to show how important the way we talk about and behave with money is - explore how to put together a budget that is realistic for you and your family - break down the cash-stuffing method in detail to arm you with all the tools you need to get started So what are you waiting for? Dive in and open up that binder, because it's time to BUDGET HAPPY. READERS LOVE BUDGET HAPPY 'It will get you on the right track to help with money goals' ***** 'A great guide into how to get started with budgeting' ***** 'Hands down the best budget book I have read' *****

Proceedings of a Seminar Organized by The Netherlands Development Finance Company (FMO)

A vexing problem in contract law is modification. Two parties sign a contract but before they fully perform, they modify the contract. Should courts enforce the modified agreement? A private remedy is for the parties to write a contract that is robust to hold-up or that makes the facts relevant to modification verifiable. Provisions accomplishing these ends are renegotiation-design and revelation mechanisms. But implementing them requires commitment power. Conventional contract technologies to ensure commitment - liquidated damages - are disfavored by courts and themselves subject to renegotiation. Smart contracts written on blockchain ledgers offer a solution. We explain the basic economics and legal relevance of these technologies, and we argue that they can implement liquidated damages without courts. We address the hurdles courts may impose to use of smart contracts on blockchain and show that sophisticated parties' ex ante commitment to them may lead courts to allow their use as pre-commitment devices.