I hope these insights will encourage and enlighten you on your way to excellence,"" says Baggett. ""Consider Dare to Lead your leadership compass, always available to help you get back on track when you find yourself veering off in the wrong direction."" Some of his pearls of wisdom include: - First and foremost, a good leader serves others. - Enthusiasm is a way of life, not an emotion. - Surround yourself with talent better than your own and carefully nurture it. - Trust your judgment and be willing to act on it. - Have a genuine concern for those you lead. - Good leaders know how to help others achieve their full potential. - Offer incentives that encourage others to take risks. - A group of people committed to a shared vision can accomplish the impossible.""

The formula for the Future of Work is called SMAC - social, mobile, analytics and cloud on one integrated stack where each function enables another to maximize its effect. This is the new enterprise IT model delivering an organization that is more connective, collaborative, real time and productive. This book provides a comprehensive view of how SMAC Technologies are impacting the entire banking "eco-system" as well as the key stakeholders, namely customers, employees and partners.

This is an update and expansion upon PMI's popular reference, The Practice Standard for Project Risk Management. Risk Management addresses the fact that certain events or conditions may occur with impacts on project, program, and portfolio objectives. This standard will: identify the core principles for risk management; describe the fundamentals of risk management and the environment within which it is carried out; define the risk management life cycle; and apply risk management principles to the portfolio, program, and project domains within the context of an enterprise risk management approach It is primarily written for portfolio, program, and project managers, but is a useful tool for leaders and business consumers of risk management, and other stakeholders.

Riahi-Belkaoui argues that the multidivisional organizational structure is far superior to the standard, functional form of corporate organization. The M-form overcomes the problems of strategic direction and control implicit in the standard form, among other benefits, and, depending on the diversification strategy employed by the firm before reorganization is contemplated or implemented, it will positively affect a firM's profitability and productivity, while lessening its slack and financial risk. A research-based analysis, the book will be of particular importance to management accountants, professors and graduate students of management and accounting, and corporate staff responsible for organizational planning and development.

Unlearn bad habits, sharpen your emails and improve your written communication throughout your business with How to Write Effective Business English. An easy-to-follow guide on how to write with confidence, whether or not English is your first language. With new chapters on writing well across all disciplines, writing globally, and the impact of social media on workplace communication, this new edition prepares you to clearly liaise with your colleagues and to your target market in order to get your point across. Not only is this for individuals who want to better their craft and build their confidence, but it's also for multinational companies where communication is vital. Whether you're fluent in English or still learning, all speakers can iron out areas where there are common misconceptions, and bring those skills into their workplace. Fiona Talbot informs you on how to format your prose to cater for a business world, by using case studies from L'Oréal, Loaf Furniture and Octopus Energy to demonstrate how English is used internationally in business and to teach you how to address different scenarios, whilst putting your best foot forward. Express yourself in business in a clear manner on all platforms, and get your message across with impact.

Ask any established business owner to identify his or her toughest challenge when just starting out, and you'll likely get this answer: raising capital. Most aspiring entrepreneurs know far too little about the sources of money that can help start a business or fuel its growth. Where do you get capital? What are investors looking for? How do you ask for money in a way that gets results? This book answers these and many other critical questions. Even more important, entrepreneur and consultant David Nour shows how to develop long-term relationships with financial partner--the people who can help keep a business humming throughout its life.

"The Entrepreneur's Guide to Raising Capital," designed to help entrepreneurs navigate the money-raising maze, shows how to attract financing to fund the start-up and growth phases any business moves through. It answers the most common--and the most perplexing--questions entrepreneurs have about financing a business: How do I put together a credible request for funds? How do I choose wisely from among the plethora of financial and strategic investors, consultants, investment bankers, and other intermediaries? How do I identify and avoid the risks associated with various sources of capital? How do I plan for the right kind, amount, and source of smart capital as the business evolves? How do I get the highest return on invested capital? How do I avoid the biggest mistakes entrepreneurs make when raising capital?

This book provides real-life, pragmatic advice from entrepreneurs who have raised money from friends, family, angel investors, and banks, as well as institutional investors such as venture capitalists and private equity firms. It details the process from start to finish while spotlighting the danger spots and ways to avoid them. It will be especially useful to those who are uncomfortable making important financial decisions, and to those who are confused by all the conflicting opinions offered by advisors--both well meaning and otherwise. By showing readers the financing ropes, Nour removes a major source of stress for budding entrepreneurs and moves them closer to their dream come true: a successful business.

Public policy makers and managers in public administration operate under a unique set of circumstances that differ significantly from those in the private sector. Collaboration through networks is a feature of both sectors, but in the private sector it is often characterized by partnerships and alliances meant to benefit a particular company or industry, whereas collaboration through networks in the public sector involve disparate organizations working toward a common goal and not merely to enhance the performance of one among them. Therefore, much of the work that has been published in the business management literature on collaboration through networks does not apply wholesale, without revisions, to the public sector. Mandell and her contributors fill that gap by bringing together academic and practitioner perspectives into a coherent, holistic examination of the operative processes in public-sector networks and network structures.

Networks and network structures by definition imply interactions among many organizations, individuals, or interest groups. The definition is broadened here to include collaborative efforts that take place within different countries as well as those that cross national borders. Going beyond the usual emphasis on the opportunities and promises of collaboration through networks, Mandell and her contributors take a hard look at such pitfalls and constraints as those involving power conflicts between individual and organizational commitments, the dichotomy between the need for flexibility and the need for rules and procedures, the difference between the needs and expectations of a national public and a local public, and accountability issues that arise from the need to satisfy outside regulators as well as the goals of the network. In addition to these unique contributions to the literature on networks and network structures, Mandell addresses the important but often overlooked behavioral (micro) issues--e.g., motivation, change, and communication--that tend to be drowned out by the overriding emphasis in the literature on structural (macro) issues. Reflects the latest thinking in the field and explores up-to-the-minute innovations currently being developed.

This is a handbook of tactics based on the ancient Chinese military classics. This unique work draws on over two thousand years of experience of warfare to present a distillation of a hundred key strategic principles applicable to modern life, including business and human relations.

In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. Customer-oriented companies can operate more effectively, Raul Pupo argues, by focusing on the critical success factors of service: leadership that unequivocally believes they are in business to serve the customer; a business-planning process centered around the customer; an organizational ethic of service up and down the ranks; and an empowered, motivated, and competent frontline organization. Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver topnotch customer service every step of the way.

Organizational behavior theorists as well as compensation theorists agree that an understanding of the subjective pay fairness perceptions of employees is essential, but the fragmentation of recent research on the subject has made the topic difficult to approach. In this work, Miriam Dornstein attempts to alleviate the problem by providing a systematic and extensive review of writings that are specifically relevant to pay fairness evaluations, rather than to subjective justice in general. Her integrative approach examines the implications and applications of the entire spectrum of empirical research, taking into consideration scholars not only of different disciplines but of varying geographic areas.

The four-part structure of Dornstein's work leads the reader gradually to the subject. Part 1 begins the book with a schematic review of the sources of recent interest in pay fairness, while Part 2 provides an extensive review of relevant theories, their critiques, and major controversies. An outline of the important questions confronting empirical research and arising from the detailed theories is also provided, and leads into Part 3, an up-to-date survey of the empirical research that relates to these questions. The final section summarizes and evaluates the empirical findings in relation to the questions posed in Part 2, and concludes with a look at their implications for wage administration and policy. This work will be a useful resource for researchers and students in management, human resources, and organizational behavior, as well as a valuable addition to public and academic libraries.

Taking a global and critical perspective, this textbook presents the concepts, theories and applications from the field of intercultural communication in a lively and easy-to-follow style. Covering all the essential topics, from immigration and intercultural conflict, to intercultural health communication and communication in the workplace, this cutting-edge 4th edition: Explains the key theories and concepts you need to know. Brings theory to life with a range of global case studies. Ties key ideas and debates to the reality of intercultural skills and practice. Adds a new chapter on intercultural communication and business. Expands coverage of topical areas such as health and crisis communication and virtual communication in the workplace. Introducing Intercultural Communication is the ideal guide to becoming a critical consumer of information and an effective global citizen. It is essential reading for students of intercultural communication across media and communication studies, and international business and management. 

Designated a Doody's Core Title

While the scope of long-term care settings has expanded from nursing homes and home care agencies to assisted living facilities and community-based health services, the training for nurses, managers and administrators, medical directors, and other professionals who work in these facilities is often fragmented. This book was developed to fill a widely-recognized gap in the management and leadership skills of RNs needed to improve the quality of long-term care. The book is based around learning modules in leadership and management competencies that were site-tested in three types of long-term care settings and revised based on the resulting feedback. Several of the nurse experts involved in the project contribute to this book.

The leadership modules cover team building, communication, power and negotiation, change theory and process, management direction and design, and management that moves from conflict to collaboration. Two additional modules cover cultural competence and principles of teaching and learning related to adult education in the long-term care environment. Together, these skills will enhance the nurse's ability to build and interact with the geriatric care team, resolve conflict, negotiate for solutions, develop collaboration, and teach and mentor nurses and nursing assistants.

A growing number of nonprofit organizations have been created by immigrants and refugees to serve their communities in North America. These immigrant- and refugee-led organizations (IRLOs) work to provide services and meet a variety of needs, while at the same time building the infrastructure of these communities. Through a grant from the W. K. Kellogg Foundation Innovation Fund, Fieldstone Alliance initiated the two-year project in January 2004. The goal of Nexus was to enhance the knowledge and skills of capacity builders across North America in working with immigrant- and refugee-led organizations. The Nexus Project had two main components: research on capacity building with IRLOs and formation of a peer learning community among those who build the capacity of these organizations. This report draws three broad lessons for the capacity building field, with implications for the funding community, IRLOs, and capacity builders: effective capacity building takes time, which requires resources; more immigrant and refugee capacity builders are needed; and capacity builders need continuous learning and development. The Introduction describes the formation of the Nexus Project, its goals, and its working definitions. Chapter 1 describes the factors that result in effective capacity building with immigrant- and refugee-led organizations. Chapter 2 presents case studies from each of the Nexus partners. Each case study illustrates a practice used by Nexus partners when working with IRLOs. Chapter 3 details lessons Nexus partners learned through the course of this project. It further states implications of these lessons for those who fund work with IRLOs, for IRLO leaders, and for capacity building providers. The Appendices include a summary of IRLO research conducted by Wilder Research Center specifically for Nexus; a bibliography; and descriptions of the organizations and individuals who contributed to this report.

This book comments on serious social, economic, political, historical, environmental and other issues which have tested our elected governments from both parties. It points out areas of Constitutional conflict, political inertia, selective law enforcement and others that pose a real peril to our republic. Whether in our foreign, economic, immigration, health care, agricultural or other policy choices, it finds a common thread which ties our elected representatives to the service of interests that are special rather than national. At the root of these failed policy and legislative efforts is an equally damaging failure of our electoral system whereby money is dominant and delivers a Congress that enjoys an incumbency reelection rate of over 90%. Not all of our problems are internal, however. The role assigned to America as sole superpower following the collapse of the USSR has been one which called for our assumption, but for which we were psychologically and historically less than suited. The point is not whether others could do better, but rather that it has had a negative impact upon our national character and actions. This book makes clear that unless we are willing to make a real effort to return to the principles and ideals of our founding and literally pull ourselves together, our enviable experiment in representative democracy will no longer be able to meet the needs of its citizens and will fail due to our lack of will, not its merit.

Do you know anything about the Vietnamese? How much do the Vietnamese young generations know about their ancestors? The answer is, "Not at all." Each people are bonded to and influenced deeply by their tradition and culture which others have to find out in order to understand them. Let's go through the book Escape to fairly evaluate their intellectual values. Chapter I displays to your eyes respectable, attractive and artistic tributes to Gods which the villagers from all walks of life participated in to accomplish. The well-organized honoring to a high-ranking official's spirit in his funeral speaks out loud their deep appreciations towards those who bequeathed precious things to them. You would recognize, when reading through the pages, the Vietnamese cherished education and created to their children a good habit of learning, a fair competition for their advancement, and trained them to fight to overcome obstacles and maintain the good of their culture. Chapter II reveals to you an official, a hero, who constantly fought to maintain the beauty of his tradition and culture, and strove to trim off the bad. As a revolutionist, he devoted his life to improve the people's life in building up bridges to better transportation between his village and the surrounding ones and throughout the whole county, improved defective parts of the Common Building Compound and other public facilities, raising beneficial constructing funds which were approved by everybody. Unfortunately, communists appeared and demolished everything which belonged to the respectable tradition and culture and slaughtered patriots. This was the reason why the Vietnamese people had to run away from the North for the South in 1954 and to the U.S.A. in 1975. Chapters III, IV, and V show how we survive and succeed in our new country.

History and past politics have had a big impact on our lives today; most of us just do not realize it. We fail to understand the importance of past in our future. If people actually can earn more money, why is it that they cannot find the way to do so? Learn many historical facts and political views in this much anticipated book release. Learn how 'We the People' can re-gain control of our own destiny. We must always be wary of those who seek to plunder and change for their personal greed, the lives and fortunes of the free. *16 Bonus pages in Hardcover Book!

Provides an insight into development project planning and management by guiding the reader through the stages from concept to completion of the following areas: problem identification; mobilizing a group; solution identification and planning; resource identification and cost estimating; project funding; basic book-keeping and records; project supervision; and post-project management.;There is advice on all aspects of the process including problem analysis, meetings, letter-writing, decision-making, leadership, employment of contractors and quality control. The last chapter includes sections on profit and non-profit making enterprises and each chapter ends with exercises to help test the knowledge and reinforce the lessons in good practice.

"Growing an Entrepreneurial Business: Concepts and Cases" is a textbook designed for courses that focus on managing small to medium sized enterprises. It focuses on the major management challenges that successful start-ups encounter when leaders decide to grow and scale their businesses.
The book is divided into two parts--text and cases--to provide professors with maximum flexibility in organizing their courses. The thirty-five cases can be used in conjunction with the text, or independently. Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth. Discussion questions are provided for each case.
The text portion of the book discusses key issues derived from the author's research and consulting, and is meant to complement the case method of teaching, raising issues for conversation. In addition to the real-world knowledge that students will derive from the cases, readers will take away research-based templates and models that they can use in developing or consulting with small businesses.

There are few one-size-fits-all solutions in sales. Context matters. Complex sales are different from one-call closes. B2B is different than B2C. Prospects, territories, products, industries, companies, and sales processes are all different. There is little black and white in the sales profession. Except for objections. There is democracy in objections. Every salesperson must endure many NOs in order to get to YES. Objections don't care or consider: Who you are What you sell How you sell If you are new to sales or a veteran If your sales cycle is long or short - complex or transactional For as long as salespeople have been asking buyers to make commitments, buyers have been throwing out objections. And, for as long as buyers have been saying no, salespeople have yearned for the secrets to getting past those NOs. Following in the footsteps of his blockbuster bestsellers Fanatical Prospecting and Sales EQ, Jeb Blount's Objections is a comprehensive and contemporary guide that engages your heart and mind. In his signature right-to-the-point style, Jeb pulls no punches and slaps you in the face with the cold, hard truth about what's really holding you back from closing sales and reaching your income goals. Then he pulls you in with examples, stories, and lessons that teach powerful human-influence frameworks for getting past NO - even with the most challenging objections. What you won't find, though, is old school techniques straight out of the last century. No bait and switch schemes, no sycophantic tie-downs, no cheesy scripts, and none of the contrived closing techniques that leave you feeling like a phony, destroy relationships, and only serve to increase your buyers' resistance. Instead, you'll learn a new psychology for turning-around objections and proven techniques that work with today's more informed, in control, and skeptical buyers. Inside the pages of Objections, you'll gain deep insight into: How to get past the natural human fear of NO and become rejection proof The science of resistance and why buyers throw out objections Human influence frameworks that turn you into a master persuader The key to avoiding embarrassing red herrings that derail sales calls How to leverage the "Magical Quarter of a Second" to instantly gain control of your emotions when you get hit with difficult objections Proven objection turn-around frameworks that give you confidence and control in virtually every sales situation How to easily skip past reflex responses on cold calls and when prospecting How to move past brush-offs to get to the next step, increase pipeline velocity, and shorten the sales cycle The 5 Step Process for Turning Around Buying Commitment Objections and closing the sale Rapid Negotiation techniques that deliver better terms and higher prices As you dive into these powerful insights, and with each new chapter, you'll gain greater and greater confidence in your ability to face and effectively handle objections in any selling situation. And, with this new-found confidence, your success and income will soar.

Modern capitalism and political freedom rest on concepts of conscience and morality, and abhor concentrations of unbridled power. America's economic and political system has developed mechanisms designed to check and balance such power. Despite these mechanisms, corporate America has produced imperious chief executives, who, possessing such power, abuse it by engaging in a fraudulent and self-serving pursuit of wealth and the trappings of authority. How did it happen? How did the system respond? What can be done to minimize the danger of its reoccurrence? Corruption in Corporate America seeks to answer these questions, first, by realizing that, to be able to misbehave, chief executives must achieve the support or silence of their boards of directors as well as the gatekeepers who presumably guard the integrity of corporate accounts (i.e. auditors, legal advisers, financial analysts, investment bankers, and regulatory bodies), and second, by analyzing how each of those participants becomes involved in corporate fraud. The analysis is completed by a look ahead at the prospective results of the Sarbanes-Oxley Act of 2002, the law enacted as the corrective response to corporate corruption. Hopefully, the insights gained by this analysis will contribute to a revived confidence in the integrity of corporate accounts, and thereby sustain the vitality of America's capital markets, which are vital to our future economic well-being.

Knowledge management (KM) is frequently presented as a recent development born entirely of the business world. However, the intellectual origins of knowledge management are both deeper and broader than have been posited in the literature to date. Influences of philosophy, economics, education, psychology, information and communication theory, and library and information studies have been almost completely overlooked. This book links current and historical works to the development of knowledge management across domains and disciplines to give students and scholars a deeper appreciation of the origins of KM and a better understanding of its intellectual origins, its concepts, and principles. Through his thorough and critical examination of historical and more recent classic works, Wallace demystifies this important, emerging area of study. An essential and fascinating read for LIS faculty, students, and practitioners; required reading for courses in Knowledge Management.

Most businesses today can readily access the required technology and talent to match competitors' innovations and ideas quickly, making products and services similar to one another. In the modern business environment, companies instead need to build brands that consumers recognize and trust if they're looking for sustainable, profitable growth. This book presents in a concise fashion the latest thinking and methods for successful branding. Clear and accessible, it contains real-life examples from business, practical frameworks, and inspiring illustrations. It explains what branding really is, why a brand is so critical to success in business, and how to maximize the growth of your current and future products/services through branding.

Internet Real Estate Agent. A Guide To Dominating Internet Real Estate Leads & Marketing. An agent and broker's guide to dominating Internet real estate leads, real estate Web sites, search engines, cost-per-click, organic rankings, marketing listings, blogs, seller/buyer leads, free listing directories, email marketing and much, much more. This is a must-have reference for real estate agents, mortgage agents, brokers and assistants. If you need a consistent online lead-generation machine, this book teaches you how to create one with targeted lead generation and marketing strategies that are free and/or very affordable. It also teaches how to leverage the Internet to market your listings to thousands of prospects, thus generating even more business. Get free access to the Blog to ask questions, get answers and share ideas all pertaining to your Internet Real Estate success. Sign up for the free newsletter as well. www.AgentWisdom.com

Provides a system to help professionals embrace and even welcome conflict with coworkers, bosses, clients, and others, by introducing the PLAY NICE sandbox strategy for dealing with conflict in a post-pandemic world. The workplace landscape has shifted dramatically since COVID19 struck. Nearly two-thirds of all employees now work from home–– which many corporate executives indicate is a shift that may be permanent. The $359 billion annual cost of corporate conflict has shifted along with it. In fact, that number pales in comparison to conflict costs post-pandemic, even despite remote working. According to our post-pandemic original research, insecurity, conflicting values, and resistance to change are fueling the high stress of interpersonal relationships at work and beyond. Employees struggle with remote work arrangements, the health crisis, and the eroded trust while working in isolation. For these employees and managers alike, the conflict situation adds a whole new layer of complexity. A toolkit to “play nice� in this new workplace sandbox is essential for all involved, as companies seek economic viability to rebuild their diminished workforce. Sandbox Strategies for the New Workplace provides a system to help professionals embrace and even welcome conflict with coworkers, bosses, clients, and others. As a workplace-relationships expert helping remote and on-site teams resolve conflict for the last couple of decades, Penny Tremblay learned that there’s only one way through conflict and that’s through it. To help work teams, Penny designed eight proven strategies to help people become responsible, influential, and productive problem solvers. According to her organic research on the effects of COVID on workplace conflict, over 550 global respondents indicated these trends in workplace conflict. • Conflicting values, resistance to change, and personal insecurities are driving workplace conflict today. • Although communication and trust of managers have increased since COVID, more and more people hesitate to speak up due to political divisions and fear of labels. • A feeling of being excluded, isolated, and unprepared to manage personal and professional priorities heightens stress and leads to even more conflict.