This book places special focus on the importance of trust building, particularly in economies where formal legal arrangements are lacking. Taking the case of Africa, the author provides a framework of how indigenous institutions specify and define the rules, thereby allowing entrepreneurship to thrive. In particular, the book delves into the distinct evidence of institutional rivalry within Africa where competing institutions co-exist, leading to the emergence of dominant hybrid institutional forms. By placing enforcements at the heart of the issue, the author makes a convincing case for trust in a range of indigenous institutional arrangements. Based on an investigation of entrepreneurs operating across West Africa, the book explores how indigenous arrangements are sufficient in enforcing credible commitments to agreements. In the process, the author argues that trust is essential in stimulating entrepreneurial incentives in Africa. The book brings the real-world situation of local actors in live situations that almost every African entrepreneur can identify with. In a bold new step, the book attempts to show how African entrepreneurs have been able to respond to the specific socio-economic challenges of their environment and raises questions about the role of alternative indigenous institutions. For those interested in African studies, the book’s chapters and readings capture fresh insights and renewed enthusiasm for African entrepreneurship.

The fundamentals of Team Quotient (TQ) is based on a 10-year study with 108 teams from Fortune 500 and other global companies, on the essential elements of High Performance Teams. Using numerous case studies from the companies with which he has worked, Douglas describes how he helped to turn mediocre and even dysfunctional teams into High Performance and WINNING teams with measurable results.

In 1999, Joseph Pine and James Gilmore offered this idea to readers as a new way to think about connecting with customers and securing their loyalty. As a result, their book "The Experience Economy" is now a classic, embraced by readers and companies worldwide and read in more than a dozen languages. And though the world has changed in many ways since then, the way to a customer's heart has not. In fact, the idea of staging experiences to leave a memorable and lucrative impression is now more relevant than ever. With an ongoing torrent of brands attacking consumers from all sides, how do you make yours stand out? Welcome to the new "Experience Economy". With this fully updated edition of this book, Pine and Gilmore make an even stronger case that experience is the missing link between a company and its potential audience. It offers new rich examples including the U.S. Army, Heineken Experience, Autostadt, Vinopolis, American Girl Place, and others to show fresh approaches to scripting and staging compelling experiences, while staying true to the very real economic conditions of the day.

This book offers a distinctive moral defense of capitalism. Unlike most such defenses, this book avoids the summoning of concepts and ideas drawn from the modern philosophical tradition that arose out of the 17th-18th century Enlightenment. It rejects the idea of supporting capitalism on the grounds of self-ownership, human dignity, property rights, social utility, or a social contract. Confidence in the power of human reason to demonstrate any of these notions has waned since the Enlightenment, and justifiably so. Capitalism stands in desperate need of different philosophic foundations. This book's thesis is that capitalism can be more sturdily defended on a pre-modern basis. Adopting the ancient Roman philosopher Cicero as a guide, this book acknowledges the limits of human reason. It applies the ancient skepticism that Cicero represents, a school of thought that teaches us to be content with probabilities and to focus upon the practical dimensions of human existence. Philosophical inquiry is best directed to the task of identifying the means of securing both life and the good life for human beings. As such, this book stresses the overriding importance of maintaining social co-operation and advancing human excellence. It argues that capitalism satisfies both these imperatives.

Turner Publishing proudly presents a fully-updated edition of The Nonprofit Strategy Revolution FINALIST, Ben Franklin Awards, Independent Book Publishers Association, Business Category The world changes continuously and rapidly. It’s foolhardy to believe that strategies should not do so as well. Nonprofit leaders already know this, but traditional strategic planning has locked them into a process that’s divorced from today’s reality. That’s why plans sit on the shelf and why smart executives are always seeking workarounds in between planning periods. The Nonprofit Strategy Revolution offers a nimble and powerful alternative. In this groundbreaking book, strategy expert David La Piana introduces “Real-Time Strategic Planning,� a fluid, organic process that engages staff and board in a program of systematic readiness and continuous responsiveness. With it, your nonprofit will be able to identify, understand, and act on challenges and opportunities as they arise. At the heart of this practical book is the Real-Time Strategic Planning Cycle. Based on four years of research and testing with a variety of nonprofits, this proven process guides you through the steps to sound strategy. You’ll find tools for clarifying your competitive advantage; generating a strategy screen—criteria for evaluating strategies to be able to respond quickly; handling big questions; developing and testing strategies; and implementing and adapting strategies. This useful guide also includes exhibits and case examples showing how concepts play out in real-life; a total of 27 tools—10 of which are essential for forming strategies; Theory to Action sidebars telling you which tool to use for a given task; and a link to downloadable content with all the tools and interactive worksheets you’ll need, as well as a Facilitator’s Guide to Real-Time Strategic Planning that gives you everything you need: the day’s agenda, instructions for preparing flip charts, prework to be done, handouts, and worksheets. Use The Nonprofit Strategy Revolution and get the clarity and direction you need for maximum mission success.

Focusing on U.S. property rights law and the notions of private property and the Rule of Law, this book paints an unconventional picture of law and rights in general. Law and rights shift and cycle as systematic factors like increasing numbers and complexity produce tough institutional choices and unexpected combinations of goals and institutions, such as private property best protected by the unconstrained political process and communitarian values best achieved through exit and atomistic markets. These forces also frustrate attempts to export the U.S. image of rights. Although there may be an important role for law, rights and courts both in the U.S. and abroad, it can not be easily defined. This book proposes a way to define that role and to change the way we look at law.

This is the first book to explore this emergent role of the nursing profession. It examines the unique legal, regulatory and professional issues this neoteric mode of nursing practice presents. Telenursing as a subset of telehealth is defined and a review of its history, present status, and future in the U.S. health care system is discussed. Concomitant legal accountability and risk for malpractice liability are examined. Risk management strategies and survival tactics in the event of a lawsuit are presented--particularly the legal significance of, and essential need for, defensive nursing documentation. A brief overview of malpractice law is provided and the essentials of requisite malpractice insurance for the telenurse practitioner are outlined.

The book also addresses a number of other professional, regulatory, and licensure issues, particularly the contentious issue of multistate licensing and the various models to facilitate it that are being offered, and rejected, by nursing organizations and associations. The anticipated changes in our health care delivery system that will be engendered by breakthroughs in science and technology are described. The implications of such changes for patients as consumers of health care are analyzed--particularly the privacy and confidentiality of electronic medical records.

An easy to read training guide to becoming a successful sales person. Explained with humour and coloured illustrations

"A terrific read for the new generations rising in the workforce—and for their leaders." — Stephen M. R. Covey, The New York Times and #1 Wall Street Journal bestselling author of The Speed of Trust and Trust & Inspire   STOP SPINNING YOUR WHEELS AND TAKE CONTROL OF YOUR CAREER FUTURE TODAY. Building a successful career in the world of remote work, hybrid schedules, and a lack of work/life balance is not easy. In fact it’s difficult and often seems impossible. But, it doesn’t have to be that way. By confronting the lies we are told about building a career, this book will bring you one step closer to the epiphany that will change your life. This workplace manual lays out the truth behind the lies that are fueling the most common career frustrations, including: The truth about pay. Hard work doesn’t always lead to more money. Learn how to leverage your position to maximize your salary. The truth about promotions. If you want to be considered for a better job title with better pay, you need to be better than your job description. Understand how to build the skills you need to be considered for a promotion. The truth about loyalty. Companies are not designed to return the loyalty you give them. Stop waiting for the praise you’ve earned and start focusing on your future. The truth about burnout. Work/life balance doesn’t have to mean taking a step back. Learn to work with your brain and not against it. The truth about office politics and power. You may hate office politics, but they are in every company in every industry. Learn to use the political landscape of your workplace to your advantage.      Master these unspoken truths for greater recognition, increased opportunities for pay and promotions, and to provide a path to greater influence and power. The truth can indeed set you free.  

Ditch the Doom and Gloom, and take a break with Why Are You Laughing? Here is an accumulation of anecdotes from the extensive career of Jim Knaus, nationally renowned financial planning expert. All stories are true, allegedly humorous and utterly memorable. Here are some reactions from prominent professionals: "What Was I Thinking?" is a phrase we've all used many times - but Jim Knaus' book, Why Are You Laughing? puts a new spin on it - and shows that Life doesn't always work that way; it's not always thinking that makes the difference; it's what we do - and how we do it - and whom we do it with - that counts. Jim's book will make you smile at all the silly pranks and things you wish you'd dreamed up yourself - or done --- Stephan R. Leimberg, JD, AEP Just when we need it most, Jim Knaus has tapped his vast arsenal of experience to share pithy observations packed with wit and wisdom. His eye for the absurd and his storytelling prowess make for a spicy, mood-lifting read that reminds us all not to take life's fumbles and foibles too seriously. What else would you expect from a man who's chosen "Light My Fire" as the theme song for his eventual cremation? But Jim's also an irrepressible teacher -- and a good one -- so underlying the lighthearted laughs are sage lessons every professional should keep in mind, through good times and bad. --- Melissa Preddy, financial journalist & former personal finance editor for The Detroit News It's amazing that Jim Knaus has been able to get away with all of this for so long. We're better off though, now that he has recorded all this lunacy for our enjoyment. --- Terry R. Altman, CLU, ChFC, CFP

Maxi van Weller ist ein ganz normaler Mensch. Mit einem Job, Kollegen, Kolleginnen und ihrem Chef. Von einem Tag auf den anderen bricht ihre bisher heile Welt in der PR-Agentur Clarke zusammen. Das Unternehmen wird verkauft. Vermeintlich nichts Besonderes, denn das passiert jeden Tag in deutschen Unternehmen. Maxi van Weller allerdings lässt den Leser teilhaben an dem, was in ihrem Inneren passiert, denn sie hat zwei Begleiter im Kopf: Ratio und Emotia. Die Leser erfahren durch den inneren Dialog von Ratio & Emotia aus erster Hand, wie Maxi denkt und fühlt sowie mit ihren täglichen Herausforderungen umgeht. Ratio und Emotia begleiten sie durch sämtliche sieben Basis-Emotionen, die Maxi und generell wir Menschen durchleben können und nehmen dabei kein Blatt vor den Mund. Das Buch von Nadja Kahn und Christoph Theile zeigt, dass sowohl Denken als auch Fühlen zusammengehören. Es inspiriert die Leser, Situationen aus dem (unternehmerischen) Alltag zu reflektieren: Denken wir vermeintlich nur oder fühlen wir gerade? Wie spielt beides im unternehmerischen Umfeld zusammen? Durch die spannende Geschichte von Maxi van Weller und ihren beiden Begleitern Ratio & Emotia werden die Leser vom Erkennen zum Verstehen bis hin zum Aktivieren aller Emotionen geführt. Sie erfahren, dass Verstand und Gefühl einander brauchen und Hand in Hand gehen. Abgerundet wird die Story durch einen erläuternden Fachteil, in dem durch den Globe of Emotions(R), ein einzigartiges System zur Einordnung der sieben Basis-Emotionen, aufgezeigt wird, dass alle Emotionen ihre Berechtigung in unserem Leben haben. Die fiktiven Textpassagen werden hier aufgegriffen, das emotionale Problem damit gezeigt. Dann folgen eine Situationsbeschreibung sowie eine klare Idee, wie diese Situation mit dem Globe of Emotions besser gelöst werden könnte und auch, was dazu notwendig ist. Nach der Lektüre gehen die Leser gelassener mit Alltagssituationen um und können sich selbst und ihr Gegenüber besser einschätzen. Sie erfahren, dass alle unsere Emotionen ihre Berechtigung haben, auch die vermeintlich negativen, wie etwa Zorn und Ekel.

Break down the barriers to effective collaboration. For cross-functional projects to work, you need to bring together diverse ideas and resources from across your organization. But office politics, conflicting objectives, and lack of clear authority can get in the way. The HBR Guide to Collaborative Teams provides practical tips and advice to help you collaborate more effectively. Whether you're leading your own direct reports or building a talented group from disparate parts of your organization, you'll discover how to align others' goals and skills so you can solve problems as a team and deliver great results. You'll learn to: Develop a shared purpose Bust departmental silos Lead employees who don't report to you Overcome conflict and turf wars Prevent collaborative overload and fatigue Use the right tools for virtual information sharing Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Think of the toughest problems in your organization or community. What if they'd already been solved and you didn't even know it? In The Power of Positive Deviance, the authors present a counterintuitive new approach to problem-solving. Their advice? Leverage positive deviants--the few individuals in a group who find unique ways to look at, and overcome, seemingly insoluble difficulties. By seeing solutions where others don't, positive deviants spread and sustain needed change. With vivid, firsthand stories of how positive deviance has alleviated some of the world's toughest problems (malnutrition in Vietnam, staph infections in hospitals), the authors illuminate its core practices, including: * Mobilizing communities to discover "invisible" solutions in their midst * Using innovative designs to "act" your way into a new way of thinking instead of thinking your way into a new way of acting * Confounding the organizational "immune response" seeking to sustain the status quo Inspiring and insightful, The Power of Positive Deviance unveils a potent new way to tackle the thorniest challenges in your own company and community.

Too many of us work through burnout and sacrifice our work-life balance to get ahead in our careers. But the real path to success and happiness begins with you. Rather than just accepting the fatigue and burnout, renowned mental health expert Petra Velzeboer shows you how to prioritize your wellbeing and mental health at work. From recognizing the impact of internal and external influences to learning support mechanisms, Begin With You offers you key strategies that will lead to a rewarding life and career. Petra Velzeboer draws upon her personal experiences of trauma and hardship to offer insights on how you can overcome difficult periods and develop a positive outlook. Packed with case studies and psychological research, Begin With You is the essential guide to becoming a mental health champion and transforming your career and life for the better.

The ultimate guide to data visualization and information design for business. Making good charts is a must-have skill for managers today. The vast amount of data that drives business isn't useful if you can't communicate the valuable ideas contained in that data—the threats, the opportunities, the hidden trends, the future possibilities. But many think that data visualization is too difficult—a specialist skill that's either the province of data scientists and complex software packages or the domain of professional designers and their visual creativity. Not so. Anyone can learn to produce quality "dataviz" and, more broadly, clear and effective information design. Good Charts will show you how to do it. In this updated and expanded edition, dataviz expert Scott Berinato provides all you need for turning those ordinary charts kicked out of a spreadsheet program into extraordinary visuals that captivate and persuade your audience and for transforming presentations that seem like a mishmash of charts and bullet points into clear, effective, persuasive storytelling experiences. Good Charts shows how anyone who invests a little time getting better at visual communication can create an outsized impact—both in their career and in their organization. You will learn: A framework for getting to better charts in just a few minutes Design techniques that immediately make your visuals clearer and more persuasive The building blocks of storytelling with your data How to build teams to bring visual communication skills into your organization and culture This new edition of Good Charts not only provides new visuals and updated concepts but adds an entirely new chapter on building teams around the visualization part of a data science operation and creating workflows to integrate visualization into everything you do. Graphics that merely present information won't cut it anymore. Make Good Charts your go-to resource for turning plain, uninspiring charts and presentations into smart, effective visualizations and stories that powerfully convey ideas.

Climate- and ESG-competent boards are in high demand by investors and other stakeholders. In fact, climate change and other environmental, social, and governance (ESG) issues have become some of the biggest challenges faced by 21st-century board directors.

Today’s boards must contend with a wide range of stakeholders who can affect the fortunes of a company―customers, suppliers, employees, shareholders, politicians, activists, and social-media influencers, among others.

This book demonstrates that for long-term profits and sustainability, boards need to not only define the purpose of their company in society but have the insight to ask the right questions of management on complex issues such as climate change, ESG, corruption, cybersecurity, human trafficking, supply-chain resilience, and much more.

With insightful contributions from over one hundred world experts, this book provides board members and executives with a practical guide on what is required today to develop thriving, future-fit organizations.

The insights shared in this book have one common message: the companies with the best chance of surviving and thriving will be guided by leaders with the foresight, knowledge, and determination to tackle the daunting challenges that confront all of humankind.

Robotic Process Automation will continue its exponential growth over the next five years. With more than 54 vendors, different kinds of tools, generic applicability and as a cognitive and AI platform, RPA has fast become an opportunity that is too good to miss. So, how do you leverage the massive potential business value? Based on four years of research into over 420 business deployments, this book identifies the distinctive leading practices of front-runners, and a Total Value of Ownership (TVO) framework to drive out value across the RPA life-cycle. This book brings a new focus on RPA's strategic potential: the innovations made possible and how to deliver through effective sourcing stakeholder-buy-in, governance, change management, and capability development practices. RPA as a platform, linking with cognitive and AI technologies as part of digital transformation is highlighted. The central messages - think and behave strategically, start right, institutionalize fast, and innovate continuously - are demonstrated, with multiple client experiences, trials and lessons. From dealing with old world process and IT challenges, RPA is now being applied towards building the new digital world and becoming strategic in its application. * Based on extensive new research by world renowned authors * Comprehensive market overview * A systematic set of action principles across the RPA life-cycle * Challenges, and where value is being left on the table * A focus on metrics and Total Value of Ownership * Multiple client case studies * RPA as a foundation for cognitive and AI

Truly effective crisis management is--or should be--proactive. Burnett uses this guiding concept to offer managers in organizations of all types and sizes a system for handling crises more soundly, and with greater dexterity. He puts crises on a continuum, with minor events at one end and catastrophes at the other, creating a universal matrix that can be overlaid onto businesses of any kind.

Burnett's methods of crisis management are already well recognized and are analogous to other types of management processes. This book focuses on managing crises proactively, but also includes the more common reactive strategies. Burnett begins by discussing the history and traditional concepts of crisis management, offering a rationale for adopting his own notions of proactive strategy. Chapters provide readers with a set of tools for classifying crises in any type of company. This book will add a new dimension to our understanding of what crises really are, how to evaluate them, and ultimately how to respond to and cope with them more successfully.

This book is for the many men and women who find themselves in leadership roles, not necessarily at the top of their organisation - where a lot of the attention tends to go - but nevertheless responsible for orchestrating and coordinating the work of people. There have been many 'cookbooks' on leadership, academic treatises, case studies of successful leaders, and so forth, but this book tells leaders what most treatises on leadership don't tell them - that there are no easy recipes or models which actually work. Letters to a Leader addresses the problem of why 'pulling the levers' does not seem to work and of why it is often so difficult to 'get the message' through to people. Letters to a Leader places emphasis on the primacy of human interaction, and on the beneficial effects of an inclusive leadership style - liberating the leader from the burden of having to appear to know all the answers, and the risk of single-handedly making all the important decisions. Other books fail to address the inherent complexity and unpredictability of organisational life and tend to offer models and frameworks to minimise this uncertainty. This book proposes a leadership practice of accepting, responding and acting into uncertainty. The book combines theory and practice, with five principles each being translated into some implied lessons for practice. Overall, the book challenges many of the conventional ideas about the way we think about organisations, and consequently about leadership. The book constitutes, overall, a guide to thoughtful and ethical leadership, and what it means, in practice, to be 'emotionally intelligent'.

In the era of e-commerce and digitalization, new commercial patterns and opportunities are emerging. For example, in addition to traditional reselling marketing channels, manufacturers can easily open direct channels using a variety of digital marketing strategies. These new marketing channels will cause conflict and competition between manufacturers and resellers. This raises the important question of how to make optimal decisions for multiple players in dual-channel supply chain contexts. Within changing and uncertain operation environments, business enterprises must face tougher challenges than before to survive in competitive markets. This book aims to address representative decision-making problems in dual-channel supply chains with risk-averse channel members. The most recently developed risk assessment technique, Conditional Value at Risk (CVaR), will be adopted as the predominant criterion to measure the risk-averse attitude. Based on game theory, important issues such as channel selection, pricing, order quantity, manufacturer encroachment, greening strategy, consumer return policies, financing strategies, channel coordination, contract design, information asymmetry, and capacity constraint will be modeled and analyzed. This book will help readers better understand operations management in dual-channel supply chain contexts with risk-averse behaviors, and will also provide effective techniques and tools for researchers and offer managerial insights for practitioners.

Everyone deserves to feel a sense of respect and belonging. And we all want our coworkers to feel safe, heard, and free to be their authentic selves at work. But being an inclusive colleague doesn't always come naturally. This book will teach you how to be more empathetic, accepting, and socially aware, so you can create a more inclusive work environment—starting with yourself. This volume includes the work of: Ella F. Washington DDS Dobson-Smith Selena Rezvani Stacy A. Gordon How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.