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Books > Business & Economics > General

Contemporary Studies of Risks in Emerging Technology (Hardcover): Simon Grima Contemporary Studies of Risks in Emerging Technology (Hardcover)
Simon Grima; Edited by Kiran Sood, Ercan Özen
R2,941 Discovery Miles 29 410 Ships in 18 - 22 working days

With the rapid development of technologies, it becomes increasingly important for us to remain up-to-date on new and emerging technologies. This series, therefore, aims to deliver content on current and future technologies and how the young generation benefits from this. The global financial crisis has highlighted major weaknesses in financial records, information, and data. These weaknesses have led to inadequacies in the access to financial records and information, higher operational risks, flawed bankruptcies, and foreclosure proceedings. The Lockdown due to the ongoing pandemic COVID-19 has increased the scope for criminals to exploit vulnerabilities and commit financial crimes. The increased online presence and homeworking have significantly expanded the attack surface for cybercriminals. Criminals are exploiting vulnerabilities, increasing the risks of cyber-attacks, money laundering and terrorist financing. Research is therefore needed to identify trends, tools and applications that will provide the needed records, information, and data to support more effective financial analysis and risk management. Financial Technology (FinTech) has become one of the most pioneering and cost-effective disruptive technologies. Initial adaptation of FinTech solutions has permitted several start-ups, financial service providers, and other assorted sectors to accomplish an augmented pace of growth. Contemporary Studies of Risks in Emerging Technology: Part B also highlights how emerging technologies are altering the subtleties of doing business for financial services benefactors, possibility of emerging technologies, advantages and disadvantages, technology linked issues/challenges in financial services, and also highlights drivers of this revolution.

Pragmatism and Management Inquiry - Insights from the Thought of Charles S. Peirce (Hardcover): Juan Fontrodona Pragmatism and Management Inquiry - Insights from the Thought of Charles S. Peirce (Hardcover)
Juan Fontrodona
R2,807 R2,541 Discovery Miles 25 410 Save R266 (9%) Ships in 10 - 15 working days

Good managers do not simply get things done--they do the right things. They are ethical. Through an examination of the work of Charles S. Peirce, the American philosopher who coined the term pragmatism in 1872, Fontrodona emerges with important clarifications, as well as an innovative view of human action and the practice of management. Pragmatism, often misunderstood as a triumph of pure effectiveness, is actually a process by which people, through action, reveal and develop themselves using virtue and value.

In Part I, Fontrodona considers human action not only from the viewpoint of its effectiveness, but also from its purposefulness. In Part II, the study turns to Peirce's thought about the nature of science, which shows us that while management is eminently practical, it is also based on a scientific approach. Part III presents three principles for human action drawn from the three normative sciences: creativity based on logic; community based on ethics; and character based on aesthetics. Finally, Fontrodona questions the presence of these principles in the commonly accepted, current models of management.

Products and Services - from R (Hardcover): Igor Fuerstner Products and Services - from R (Hardcover)
Igor Fuerstner
R3,619 Discovery Miles 36 190 Ships in 18 - 22 working days
Marcus Welby is Dead - Now Who is Your Advocate? (Hardcover): Dr. Lowell Fisher Marcus Welby is Dead - Now Who is Your Advocate? (Hardcover)
Dr. Lowell Fisher
R652 Discovery Miles 6 520 Ships in 10 - 15 working days
Globalization - Approaches to Diversity (Hardcover): Hector Cuadra-Montiel Globalization - Approaches to Diversity (Hardcover)
Hector Cuadra-Montiel
R3,584 Discovery Miles 35 840 Ships in 18 - 22 working days
Saving America from Itself - American Revival Opportunities (Hardcover): Ernst G. Frankel Saving America from Itself - American Revival Opportunities (Hardcover)
Ernst G. Frankel
R481 Discovery Miles 4 810 Ships in 10 - 15 working days

Saving America from Itself is designed to arouse interest in reversing the many negative trends America has suffered since it reached a summit inglobal leadership, wealth, justice, culture, and influence in the world after World War II. It had not only become the champion of Western democraciesand free market economies, but also the world leader in science, technology, health care, and many areas of culture. Yet after all these successes, America has now slid into a trance of self-delusion, often misplaced sense of grandeur and over-indulgence. A change can only come from within andhopefully will.

Contemporary Studies of Risks in Emerging Technology (Hardcover): Simon Grima, Kiran Sood, Ercan Özen Contemporary Studies of Risks in Emerging Technology (Hardcover)
Simon Grima, Kiran Sood, Ercan Özen
R2,933 Discovery Miles 29 330 Ships in 18 - 22 working days

With the rapid development of technologies, it becomes increasingly important for us to remain up-to-date on new and emerging technologies. This series, therefore, aims to deliver content on current and future technologies and how the young generation benefits from this. The global financial crisis has highlighted major weaknesses in financial records, information, and data. These weaknesses have led to inadequacies in the access to financial records and information, higher operational risks, flawed bankruptcies, and foreclosure proceedings. The Lockdown due to the ongoing pandemic COVID-19 has increased the scope for criminals to exploit vulnerabilities and commit financial crimes. The increased online presence and homeworking have significantly expanded the attack surface for cybercriminals. Criminals are exploiting vulnerabilities, increasing the risks of cyber-attacks, money laundering and terrorist financing. Research is therefore needed to identify trends, tools and applications that will provide the needed records, information, and data to support more effective financial analysis and risk management. Financial Technology (FinTech) has become one of the most pioneering and cost-effective disruptive technologies. Initial adaptation of FinTech solutions has permitted several start-ups, financial service providers, and other assorted sectors to accomplish an augmented pace of growth. Contemporary Studies of Risks in Emerging Technology: Part A also highlights how emerging technologies are altering the subtleties of doing business for financial services benefactors, possibility of emerging technologies, advantages and disadvantages, technology linked issues/challenges in financial services, and also highlights drivers of this revolution.

Game Plan - The Definitive Playbook for Starting or Growing Your Business (Hardcover): Warren Barhorst, Rusty Burson Game Plan - The Definitive Playbook for Starting or Growing Your Business (Hardcover)
Warren Barhorst, Rusty Burson
R628 Discovery Miles 6 280 Ships in 10 - 15 working days

Game Plan is not the typical, traditional, how-to business book. It is different in numerous ways from most business books that either bog you down with information overload or bore you to tears with text book techniques. The book is written from a lighthearted standpoint with simple examples and can be read in less than two hours. If a reader needs specific help with a concept, for no additional charge, they can check out gameplanbook.com for articles, examples and resources that address their specific issue.

The African American Entrepreneur - Then and Now (Hardcover): W Sherman Rogers The African American Entrepreneur - Then and Now (Hardcover)
W Sherman Rogers
R1,707 R1,598 Discovery Miles 15 980 Save R109 (6%) Ships in 10 - 15 working days

African American entrepreneurship has been an integral part of the American economy since the 1600s. On the eve of the Civil War, the collective wealth of free blacks was approximately $50 million. In 2006, African Americans earned a whopping $744 billion, a figure that exceeds the gross domestic product of all but 15 nations of the 192 independent countries in the world. As W. Sherman Rogers so ably demonstrates, African Americans have achieved these economic gains under difficult circumstances. Slavery, segregation, and legally limited access to property, education, and other opportunities have taken a heavy toll, even to this day. Besides providing a penetrating glimpse into the world of black entrepreneurship both past and present, this book urges African Americans to gain financial independence as entrepreneurs. Business ownership, Rogers argues, will bring security, wealth that can be passed to successive generations, and educated offspring with much greater earning power.

"The African American Entreprenuer: Then and NoW" explores the lower economic status of black Americans in light of America's legacy of slavery, segregation, and rampant discrimination. Its main purpose is to shine a light on the legal, historical, sociological and political factors that together help to explain the economic condition of black people in America from their arrival in America to the present. In the process, the book spotlights the many amazing breakthroughs made by black entrepreneurs even before the Civil War and Emancipation. Profiles of business people from the Post-civil War period through today include Booker T. Washington, pioneer banker and insurer A.G. Gaston, hair care entrepreneur Madame C.J. Walker, Ebony publisher John H. Johnson, Black Entertainment Television founder Robert L. Johnson, publisher Earl Graves, music producer Damon Dash, rapper Sean Combs, former basketball stars Dave Bing and Magic Johnson, food entrepreneur Michelle Hoskins, broadcast personality Cathy Hughes, former Beatrice Foods head Reginald Lewis, Oprah Winfrey, and many more. As Rogers points out, reading about remarkable African American entrepreneurs can inspire readers to adopt an entrepreneurial mindset. To further that goal and help readers take the plunge, he outlines many of the skills, tools and information necessary for business success-success that can help chart a new path to prosperity for all African Americans.

Unconventional Wisdom - Adventures in the Surprisingly True (Paperback): Tom Standage Unconventional Wisdom - Adventures in the Surprisingly True (Paperback)
Tom Standage
R237 Discovery Miles 2 370 Ships in 10 - 15 working days

The world can be an amazing place if you know the right questions to ask: How much does a ghost reduce a house's value? How are winemakers responding to climate change? How much should you tip your Uber driver? Should your dog fear Easter more than fireworks? The keen minds of The Economist love to look beyond everyday appearances to find out what really makes things tick. In this latest collection of The Economist Explains, they have gathered the weirdest and most counter-intuitive answers they've found in their endless quest to explain our bizarre world. Take a peek at some Unconventional Wisdom - and pass it on! The world only gets more amazing when discoveries are shared.

Nonprofit Management Education - U.S. and World Perspectives (Hardcover): Kathleen Fletcher, Michael O'Neill Professor Nonprofit Management Education - U.S. and World Perspectives (Hardcover)
Kathleen Fletcher, Michael O'Neill Professor
R2,214 R2,045 Discovery Miles 20 450 Save R169 (8%) Ships in 10 - 15 working days

The rapidly growing trend of higher education programs specially tailored for managers of nonprofit agencies is no more than fifteen years old, but now these programs include thousands of students at nearly one hundred universities and colleges worldwide. Business management education developed at the turn of the century, and public management began education in the 1930s; now nonprofit management education is emerging in a comparable way. This book charts the growth of and addresses the major issues and controversies surrounding this new field. The collection includes both academics and practitioners reporting their research findings and experiences with nonprofit management education. Major issues include the growth of nonprofit management as an academic field, the academic and political problems facing the field, curricular and instructional issues including new technologies such as distance learning, and the debate over whether such programs should be housed in schools of business, public administration, or in their own separate programs. The book also explores ways and means by which nonprofit management education can most effectively serve nonprofit practitioners.

The Way of the Leader - 25 Ideas for Leading Wisely in the Digital Age (Paperback): BH Tan The Way of the Leader - 25 Ideas for Leading Wisely in the Digital Age (Paperback)
BH Tan
R369 R291 Discovery Miles 2 910 Save R78 (21%) Ships in 9 - 17 working days

In the history of human progress, the most fruitful developments take place at the intersection of different lines of thoughts. The timeless topic of leadership has for centuries always been dominated by the ideas and philosophies of Western thinkers, business executives and academics. For far too long, the voice from the East has been deafeningly silent. As Asia rises in the global economy, a question that begs an answer is, "What is the leadership tradition of the East and how will it play out globally?" Leadership consultant BH Tan has written an outstanding exposition of the Asian perspective on leadership. He has drawn upon his deep appreciation of Daoist principles to propose a complementary approach to the Western-centric leadership mindset. A lifelong student of Eastern and Western thinking and leadership, he challenges some of our most cherished truths and perspectives. "Either-or" is out. The "both-and" philosophy will lead us to a better future in this complex, chaotic yet interconnected world. This is the essence of leadership paradoxes. When we integrate both streams of thinking, we transcend contradictions and tap into greater possibilities for progress and creativity. This can only help us lead more wisely and courageously. Each of the 25 chapters is fabulously written, easy to read, with plenty of real-life cases drawn from the author's many decades of experience working alongside leaders around the world. This is the author's third book on leadership.

Power Pivot and Power BI - The Excel User's Guide to DAX, Power Query, Power BI & Power Pivot in Excel 2010-2016... Power Pivot and Power BI - The Excel User's Guide to DAX, Power Query, Power BI & Power Pivot in Excel 2010-2016 (Paperback, 2nd Revised edition)
Rob Collie, Avichal Singh
R763 R687 Discovery Miles 6 870 Save R76 (10%) Ships in 18 - 22 working days

Microsoft PowerPivot is a free add-on to Excel from Microsoft that allows users to produce new kinds of reports and analyses that were simply impossible before, and this book is the first to tackle DAX formulas, the core capability of PowerPivot, from the perspective of the Excel audience. Written by the world's foremost PowerPivot blogger and practitioner, the book's concepts and approach are introduced in a step-by-step manner tailored to the learning style of Excel users everywhere. The techniques presented allow users to produce, in hours or even minutes, results that formerly would have taken entire teams weeks or months to produce. The "pattern-like" techniques and best practices contained in this book have been developed and refined over two years of onsite training with Excel users around the world, and the key lessons from those seminars costing thousands of dollars per day are now available within the pages of this easy-to-follow guide. This updated edition covers new features introduced with Office 2015.

Developing Global Business Leaders - Policies, Processes, and Innovations (Hardcover): Torsten Kuhlmann, Mark Mendenhall,... Developing Global Business Leaders - Policies, Processes, and Innovations (Hardcover)
Torsten Kuhlmann, Mark Mendenhall, Gunter K. Stahl
R2,809 R2,543 Discovery Miles 25 430 Save R266 (9%) Ships in 10 - 15 working days

The widening gap between the requirements of multinational organizations and the strategic and managerial abilities of their leaders, many of whose core experiences predated the globalization of business, has created the need for this book. Editors Mark E. Mendenhall, Torsten M. Kuhlmann, and Gunter K. Stahl have organized the results of their research--and that of their colleagues in the fields of leadership development, international management, and organizational psychology--for the benefit of scholars and practitioners alike. After surveying current practices to bring the reader up to speed on global leadership development as pursued by the United States, Germany, Japan, and with regard to women in leadership positions, the book's focus shifts to a discussion of effective organizational processes. In the third and final section, contributors analyze the research that has been done on extending human resource management functional practices--such as selection instrumentation, the use of assessment centers, multinational work groups, cross-cultural training programs, and repatriation policies--to global leadership development.

The editors define and analyze global leadership and, in their review of the research, clarify exactly what we know and don't know about developing global leadership skills and what it might be profitable to learn. Practitioners will benefit from the contributors well-grounded insights into such issues as the key distinctions between global and domestic corporations, which dimensions of competency transcend internal corporate leadership dimensions, and how global leadership competencies should be developed.

The Power of Your Potential - How to Break Through Your Limits (Hardcover): John C. Maxwell The Power of Your Potential - How to Break Through Your Limits (Hardcover)
John C. Maxwell
R220 R197 Discovery Miles 1 970 Save R23 (10%) Ships in 5 - 10 working days

Learn how to maximize your potential in minimal time with this compact how-to book derived from No Limits by #1 New York Times bestselling author John Maxwell.

Many of us hold ourselves back because we firmly believe our abilities are finite. But what if our supposed limitations are just an illusion?

In THE POWER OF YOUR POTENTIAL John Maxwell identifies and examines the seventeen key capacities each of us possesses. Some we are born with, such as how we think or how we naturally relate to other people. The rest are choices, often unconscious, including our attitude or personal disciplines. All are expandable.

Maxwell gives clear and actionable advice on what we can do to improve in each of these areas.

Drop In - Lead with Deeper Presence and Courage (Paperback): Sara Harvey Yao Drop In - Lead with Deeper Presence and Courage (Paperback)
Sara Harvey Yao
R342 R321 Discovery Miles 3 210 Save R21 (6%) Ships in 18 - 22 working days

In a society that deeply values productivity, speed, and external rewards, we often find ourselves with less of what we really long for: space, clarity, connection with others, and a sense of well-being. Our attempts to improve our lives and bottom lines by adding more to our calendars, expanding our to-do lists, and constantly being plugged in to technology is backfiring. Instead of getting more done, our minds are spinning, leaving us stressed, disconnected, and unable to focus. Drop In challenges our assumptions about the effectiveness of our busy lives and offers a compelling alternative approach to living and leading by inviting people to “drop in” to the present moment. Deepening our awareness of the present moment, asserts Sara Harvey Yao, is the most efficient and sustainable way to navigate the complexities of work and life and to access our clarity, connection, and courage so we can lead your life more powerfully. Full of practical tools, Drop In will help busy professionals get out of the spin cycle of their minds—and tune in to their already-existing wisdom and clarity that resides within all of us.

Prediction and Optimal Decision - Philosophical Issues of a Science of Values (Hardcover, New Ed): Prediction and Optimal Decision - Philosophical Issues of a Science of Values (Hardcover, New Ed)
R2,822 R2,556 Discovery Miles 25 560 Save R266 (9%) Ships in 10 - 15 working days

In this personal estimate of the methodological problems of determining human values, the author bases his thoughts on the idea that the greatest unsolved problem of exploration lies in the study of human's real wants. The book examines critically the distinction between science and ethics by outlining an approach to scientific verification of ethical judgments.

Truly Peculiar - Fantastic Facts That Are Stranger Than Fiction (Paperback, Main): Tom Standage Truly Peculiar - Fantastic Facts That Are Stranger Than Fiction (Paperback, Main)
Tom Standage
R247 Discovery Miles 2 470 Ships in 10 - 15 working days

Our extraordinary world makes more (and sometimes less) sense when you wonder: What's driving the international turkey-meat boom? How does a cannonball determine a maritime boundary? Where can you wed your mobile phone? Why do septuagenarians have a better chance of summiting Mount Everest than ever? The ever-keen minds of The Economist Explains solve all these riddles and more in their latest encyclopaedic excursion around the globe. Baffle your friends and colleagues with unconventional headscratchers that shed surprising light on science, culture, world affairs and more. From the underground trade in hair to Hollywood's role in the creation of the snow globe, Truly Peculiar takes a walk on the weird side.

Logic Jam - Unlocking the Value of Information (Hardcover): Edward J. Morawski Logic Jam - Unlocking the Value of Information (Hardcover)
Edward J. Morawski
R900 Discovery Miles 9 000 Ships in 10 - 15 working days

This is a personal account of how years of grappling with information in many arenas has culminated in this effort to summarize the approach, process and skills used to unlock the value of information.

Selling Sin - The Marketing of Socially Unacceptable Products (Hardcover, 2nd edition): D.Kirk Davidson Selling Sin - The Marketing of Socially Unacceptable Products (Hardcover, 2nd edition)
D.Kirk Davidson
R3,204 R2,861 Discovery Miles 28 610 Save R343 (11%) Ships in 10 - 15 working days

Marketing such controversial products as cigarettes, alcoholic beverages, gambling casinos, firearms, and pornography entails a host of issues not faced by marketers working in industries that do not stir political or social opposition. Davidson discusses the reasons for antagonism within each industry, suggests ways for marketers to counter such criticism or to work around it given the restraints imposed, and explains how specific marketing practices can actually lead to increased hostility in the marketplace. This second edition features a new chapter on specific problems that each industry faces in online marketing, which has exploded in certain cases, especially in gambling and pornography. In addition, the new edition updates the legal environment in which each industry operates.

The Edward Bernays Reader - From Propaganda to the Engineering of Consent (Paperback): Edward Bernays The Edward Bernays Reader - From Propaganda to the Engineering of Consent (Paperback)
Edward Bernays
R455 R425 Discovery Miles 4 250 Save R30 (7%) Ships in 18 - 22 working days
Masterpieces of Swiss Entrepreneurship - Swiss SMEs Competing in Global Markets (Hardcover, 1st ed. 2021): Jean-Pierre Jeannet,... Masterpieces of Swiss Entrepreneurship - Swiss SMEs Competing in Global Markets (Hardcover, 1st ed. 2021)
Jean-Pierre Jeannet, Thierry Volery, Heiko Bergmann, Cornelia Amstutz
R1,608 Discovery Miles 16 080 Ships in 10 - 15 working days

This open access book focuses on Switzerland-based medium-sized companies with a longstanding export tradition and a proven dominance in global niche markets. Based upon in-depth documentation and analysis of 36 Swiss companies over their entire history, an expert team of authors presents several parallels in the pathways and success factors which allowed these firms to become dominant and operate from a high-cost location such as Switzerland.  The book enhances these insights by providing detailed company profiles documenting the company history, development, and how their relevant global niche positions were reached. Readers will benefit from these profiles as they compile a diverse selection of industries, mainly active within the B2B sector, with mostly mature companies (60 years to older than 100 years since founding) and different types of ownership structures including family firms.   ‘Masterpieces of Swiss Entrepreneurship’ brings unique learning opportunities to owners and leaders of SMEs in Switzerland and elsewhere. Findings are based on detailed bottom-up research of 36 companies -- without any preconceived notions. The book is both conceptual and practical. It fosters understanding for different choices in development pathways and management practices. Matti Alahuhta, Chairman DevCo Partners, ex-CEO Kone, Board member of several global listed companies, Helsinki, Finland Start-up entrepreneurs need proven models from industry which demonstrate the various paths to success. “Masterpieces of Swiss Entrepreneurship” provides deep insights highlighting these models and the important trade-offs entrepreneurial teams must consider when choosing the path of high growth or of maximum control, as they are often mutually exclusive. Gina Domanig, Managing Partner, Emerald Technology Ventures, Zurich

Educating in Ethics Across the Professions - A Compendium of Research, Theory, Practice, and an Agenda for the Future... Educating in Ethics Across the Professions - A Compendium of Research, Theory, Practice, and an Agenda for the Future (Hardcover)
Richard M. Jacobs
R2,854 Discovery Miles 28 540 Ships in 18 - 22 working days

Educating in Ethics for the Professions: A Compendium of Research, Theory, Practice, and an Agenda for the Future offers a state-of-the-art discussion on the part of applied ("professional") ethics educators who describe the teaching of ethics for their professions and who collectively represent a wide-ranging array of professions. The volume begins with an overview of the topics, contested ideas, and challenges confronting applied ethics educators, across the generations, providing a foundation from which the concept of ethics education as an integral formation frames each contributor's historical overview identifying how research, theory, and practice have evolved in each profession to this day. These discussions then turn to the topics, contested ideas, and challenges emerging in contemporary discourse. Each discussion culminates with suggestions regarding what ethics educators must consider for the future. The volume closes with a synthesis of the commonalities among and differences between the discussions representing diverse professional perspectives, yet framing this history as well as identifying an agenda for teaching applied ethics in the future.

Citizens (Paperback): Jon Alexander, Ariane Conrad Citizens (Paperback)
Jon Alexander, Ariane Conrad; Foreword by Brian Eno
R387 R355 Discovery Miles 3 550 Save R32 (8%) Ships in 9 - 17 working days

MCKINSEY TOP 5 RECOMMENDED READ 'An underground hit' – Best Politics Books, Financial Times 'Jon has one of the few big ideas that's easily applied' – Sam Conniff, Be More Pirate 'A wonderful guide to how to be human in the 21st Century' –  Ece Temelkuran, How to Lose a Country: the Seven Steps from Democracy to Dictatorship Citizens opens up a new way of understanding ourselves and shows us what we must do to survive and thrive as individuals, organisations, and nations. Over the past decade, Jon Alexander’s consultancy, the New Citizenship Project, has helped revitalise some of Britain’s biggest organisations including the Co-op, the Guardian and the National Trust. Here, with the New York Times bestselling writer Ariane Conrad, he shows how history is about to enter age of the Citizen. Because when our institutions treat people as creative, empowered creatures rather than consumers, everything changes. Unleashing the power of everyone equips us to face the challenges of economic insecurity, climate crisis, public health threats, and polarisation.  Citizens is an upbeat handbook, full of insights, clear examples to follow, and inspiring case studies, from the slums of Kenya to the backstreets of Birmingham – and a foreword by Brian Eno. It is the perfect pick-me-up for leaders, founders, elected officials –and citizens everywhere. Organise and seize the future! Reviews 'Society is like an out of control house party – eating, drinking and consuming everything. Jon is the organiser of the campfire gathering behind the party. It’s calm and welcoming and you won’t want to leave. In Citizens, Jon and Ariane show how to leave the burning house of the Consumer Story and join the campfire that is the Citizen Story.' – Stephen Greene, CEO of RockCorps and founding Chair of National Citizen Service UK 'The belief that every single one of us has both the potential and the desire to make the world better drives me every day, in everything I do. In Citizens, Jon shows how taking that belief as a starting point really could transform our world. This is a truly powerful book, in every sense of the word.' - Josh Babarinde, Forbes 30 Under 30 Social Entrepreneur 'Every great transformation requires a new story. A story that reveals new possibilities and points toward an optimistic alternative to the current situation. Citizens presents just such a story.' – Tim Brown, Chair of IDEO and author of Change By Design 'The shift from consumer to citizen is a truly big idea. If you’re in a position of strategic influence, I strongly recommend you engage with this and consciously explore what it might mean for your organisation.' – Dame Fiona Reynolds DBE, Former Director General, National Trust, and Trustee, BBC 'There is such a thing as an idea whose time has come. This is that idea.' – James Perry, Board Member, B Lab Global, and Founding Partner, Snowball Investment Management

Good Services - How to Design Services That Work (Paperback): Louise Downe Good Services - How to Design Services That Work (Paperback)
Louise Downe
R538 R486 Discovery Miles 4 860 Save R52 (10%) Ships in 9 - 17 working days

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

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