Ever come away from a coaching session feeling it didn’t quite hit the mark, despite your skills and knowledge? It’s not just the words we use, it’s the music, the lyrics and the dance of the conversation that make a difference to the quality of the outcome, and getting these right demands not just skill but humanity. Explore the human qualities that great coaches need to develop - humility, vulnerability, courage, and more - based on research from thousands of real coaching sessions, with stories, reflections, practical examples and tips on how to develop yourself and your work. This is a book for anyone who wants to deepen their work without adding more tools and techniques, and who is willing to do some deeper work in service of having more transformational conversations.

Jardine Matheson & Company is perhaps best known through James Clavell's Taipan. The firm played an important role in the founding of Hong Kong, but its growth in the 20th century, through acquisition and divestiture, has never been adequately explored until now. This is not only the first study of Jardine Matheson to systematically uncover the industrial logic of its growth strategy; it is also among the first studies of the Hong Kong trading industry as an adaptive "ecosystem" based on trade, equity, and debt relationships that reduced business risk. Understanding the experience of Jardine Matheson will prove valuable to anyone who is eager to learn the lessons of adaptation and survival that marked not only the first period of globalization, but its current incarnation as well.

Sam Brown thought it was just another day like any of the other days he'd had of late. Most of what was happening inside his place of work had little to do with him and everything to do with external events. Sam Brown represents the global employee fighting to stay ahead while trying to stay afloat. He knew he was in the midst of tremendous change and for once, sought solace, in his evening MBA course. He just wanted time to breathe and relax away from the job. He would get his wish, but not in the way he hoped. Take the Lull by the Horns is a modern day story that is taking place in the business sector and captures the true issues being confronted by thousands of managers across a spectrum of industries. When things are, seemingly, out of control, the tendency is to grab on, hunker down and hold on for dear life. However, in a global business environment, hunkering down means that the organization and its leaders missed the lull that preceded the competitive storm. It is the facts within the fable that make Take the Lull by the Horns such a wonderful addition to the business mind. It will serve as a reminder to thousands that the real answers for many business issues are swirling around us all the time. This book dares us to look within before we look beyond.

Codependency is an important psychological aspect of the workplace that adversely affects both those who experience codependency and those who are the subject of the codependent's compelling agenda of interpersonal control. In this important book, Seth Allcorn explores codependency in the workplace beginning with its origins in the family. Many new insights are provided about the characteristic self-defeating and paradoxical patterns of thinking, feeling, and action that also impoverish those who work with the codependent. The author develops important new theoretical perspectives and models of codependency by drawing upon psychoanalytic theory. The three faces of codependency are described for the first time and a sophisticated psychodynamic model of the psychological gridlock of codependency explains the codependent's self-defeating and interpersonally destructive agenda of control. Allcorn concludes his book with ideas about how managers can deal more effectively with the presence of codependency in their organization.

The author begins by defining codependency and uses a model to explain how it arises in pathological families of origin. He then describes three faces of codependency and relates them to fourteen common behavior attributes and the workplace. Allcorn explores how this disorder manifests itself in different genders and situations, outlines a learning model and a Family Pathology Matrix, and shows how different pairings of parental behavior contribute to the development of the three faces of codependency. The difficulties which codependency introduces into the workplace is a primary focus, and the book concludes with a search for solutions within the organizational culture that may alleviate the need for codependent defenses and lead to one-on-one interventions at work. This book will be of interest to employee assistance staff, training personnel, counselors and therapists, consultants, and students of the psychodynamics of organizational life.

The current socio-economic situation in Africa as a continent is precarious. The continent faces multiple crises that include those of religion, politics, and economics. Each crisis is significant in its own right and together they are mutually reinforcing. One begins to wonder if the leaders have the will and/or the means to put the continent on a growth trajectory and once and for all address the wide spectrum of inextricably linked development issues. While the significance of politics on religion, or vice versa is recognized, what is more crucial is the impact of politics on economy, and vice versa. This book examines the direction of causality and finds that political instability perpetuates underdevelopment among other things. It is also interesting to discover that the deleterious effect of political instability is different across sectors. The reader will also observe that a few countries may have benefited from some degree of instability.

At its core, accountability is the responsibility to act. It is the commitment to do the right thing and stand by your decisions. Perhaps most importantly, it is a quality that must come from within; dishearteningly, even as legislators, shareholders, customers, and community activists are demanding greater accountability from corporate leaders, too many are waiting for some third party to take action. Whatever the endeavor, it is ultimately the individual who must hold himself to the highest standard first. Those who manage by accountability viscerally know that external rules cannot substitute for character. And they know that accountability is a quality that can be developed, honed through practice, and encouraged in others. Using stories drawn from David Dealy's experiences on the front lines, as well as examples from other successful leaders, Managing by Accountability demonstrates how leaders who embark on a management philosophy of personal accountability imbue their organizations with the qualities of integrity and responsibility. In their down-to-earth style, the authors identify the five great accountability mistakes and offer a wealth of practical suggestions for overcoming them to achieve outstanding results throughout the organization. In some cases it may be Congress (e.g., Sarbanes-Oxley legislation), the media, the company's legal or communications department, Wall Street, disgruntled customers, or angry community activists. This is not to say that formal accountability programs are useless; they do play an important role. Nevertheless, it is ultimately the individual who must hold himself to the highest standard first—without waiting to be told, pushed, or prodded. Those who manage by accountability viscerally know that external rules cannot substitute for character. And they also know that accountability can be developed, honed through practice, and encouraged in others. Managing by Accountability demonstrates how leaders who embark on a management philosophy of personal accountability imbue their organizations with the qualities of integrity and responsibility. Using stories drawn from David Dealy's experiences on the front lines, as well as examples from other successful leaders, the book provides concrete examples of accountability in action. In their down-to-earth style, Dealy and Thomas identify the five great accountability mistakes and offer a wealth of practical suggestions for overcoming them to achieve outstanding results throughout the organization.

Nearly everyone harbors a secret dream of starting or owning a business. In fact, 1,000,000 businesses start in the United States every year. Many of them fail, but enough succeed so that small businesses are now adding millions of jobs to the economy at the same time that the Fortune 500 companies are actually losing jobs.

Paul Hawken -- entrepreneur and best-selling author -- wrote Growing a Business for those who set out to make their dream a reality. He knows what he's talking about; he is his own best example of success. In the early 1970s, while he was still in his twenties, he founded Erewhon, the largest distributor of natural foods. More recently, he founded and still runs Smith & Hawken, the premier mail-order garden tool company. And he wrote a critically acclaimed book called The Next Economy about the future of the economy.

Using examples like Patagonia, Ben & Jerry's Homemade Ice Cream, and University National Bank of Palo Alto, California, Hawken shows that the successful business is an expression of an individual person. The most successful business, your idea for a business, will grow from something that is deep within you, something that can't be stolen by anyone because it is so uniquely yours that anyone else who tried to execute your idea would fail. He dispels the myth of the risk-taking entrepreneur. The purpose of business, he points out, is not to take risks but rather to get something done.

This practical guide identifies the ingredients that make up Indian culture and uniquely translates them into useful tools to help Western commercial initiatives succeed. There is enormous opportunity for companies that want to sell to India's one billion consumers or partner with Indian companies, but doing so isn't always easy. Inside the Indian Business Mind: A Tactical Guide for Managers offers a primer on the culture and its opportunities. This unique guide will help Western business people enter the Indian market, make the best use of Indian manufacturing facilities, and create and develop successful, long-term business relationships with Indian business partners and teams. The book is not a list of dos and don'ts. Rather, it approaches doing business in India from the perspective of in-depth cultural models, translating cultural knowledge into practical working strategies. The authors, an Indian who has worked in the United States and an American who has worked in India, arm readers with an understanding of 11 primary cultural ingredients that come into play in business relationships with South Asians—ingredients that can be mastered and adapted across many contexts to forge lucrative partnerships.

"Organizational Transformation" is the first book to analyze how organizations make it through difficult periods. Based on case studies drawn from a variety of industries, such as mental hospitals, schools, manufacturing companies, and the American Wildlife Society, this book offers practical advice on development strategies for managers and organization consultants. The book is divided into four sections, the first of which describes in detail the different approaches that have been developed to transform organizations. The second section describes and compares some of the basic strategies used in transforming organizations. The third provides the reader with a variety of theories and research on the topic, and the final section conceptualizes and integrates these theories.

According to an ad agency CEO, .,."the best advice you'll ever get, sitting in your desk drawer, available 24/7...Its like a series of 3 minute inspirational talks from someone who knows every angle of the ad business inside out."

Maximize your family child care (daycare) program's enrollment and income with proven tips from Tom Copeland. Whether you are just starting out or have an established business, this resource provides the best marketing strategies for promoting your program and filling it to capacity - even during tough economic times. This second edition of Family Child Care Marketing Guide includes information to help you Identify and communicate the benefits of your program to prospective, current, and former clients Market your business using low-cost promotions, the Internet, and social media Network with professional organization and agencies Determine what rates you should charge Resolve common marketing issues and evaluate your marketing plan This guise also contains checklists, worksheets, and forms to complement your marketing plan.

WARNING This book is not your average business college text filled with theories, unworkable ideas, citations, notations, and appendices. It is experiential by design, and is chock full of workable solutions for the problems faced by small business owners and managers. I have dealt with most of the business problems described in this book personally and have resolved them successfully. Ideally, the book will fill some of the gap in the literature regarding the profitable management of your small business in turbulent economic times. In this book, I have provided a considerable number of practical no-nonsense ideas and suggestions that should help you, as a small business owner or manager, to profitably manage your business. You should be able to implement at least a few of these suggestions to increase your sales and gross margins, decrease your expenses, and implement sensible controls that will enhance your profitability. If you are successful in achieving this, then the purpose of my book will be fulfilled

To get the full benefit of branding, companies must actually live the brands they sell. This approach is called integrated branding and it's not just a communications strategy. Companies must demonstrate to themselves and their customers that its brands are what the company is. The Brand and the company are inseparable, and that realization must pervade the entire organization, from new product development to human resource management. Integrated branding is a way of operating, an overall way of doing business, and a way to make certain a company's products are based on the right answers to two mutually reinforcing questions: What do customers value and what does the company do best in relation to what the customers want? The tools to accomplish these goals are called drivers. LePla and Parker show clearly and comprehensively how drivers work and how to apply them. Not just for marketing directors, strategy planners and executive policy makers will also find this to be an essential resource in their quest to increase market leadership and to enhance the bottom line.

Through their integrated brand model, LePla and Parker discuss both organization drivers and brand drivers. They see the process as a research-driven one that gets everyone in the organization contributing to the effectiveness of its brands. With brand tools accepted throughout the company, people can determine more easily and accurately whether their decisions and actions will actually further the brand. The authors show how different companies apply their model in different ways. LePla and Parker also include discussions of how to determine brand structure, how an integrated brand applies to marketing communications, and how integrated brands can help companies when they go public.

Critiques and solutions offered by social changemakers from all walks of life The United States is living through a period of polarization and upheaval. We hunger for answers, yet too often turn to the same people and institutions, expecting different outcomes. How can this be? This book takes a different angle. It features award-winning social innovators from all walks of life with decades of experience of working in and with their communities across America. In twenty-two deep, idea-packed conversations, they share their analyses, practical insights, and policy recommendations—on how to gain common ground, get the country unstuck, and increase prosperity and well-being for all. These narratives share a common thread: They see community members—workers, young people, parents, neighbors, from Appalachia to Silicon Valley, from the Gulf Coast to the Great Lakes— as creative, resourceful, and strong, with unique expertise and lived experience of the problem at hand, whose changemaking energy can be tapped to build a better future for all of us.

Are they lying to you or not? For the first time a business professional explores deception in the workplace, providing both insight and advice on how to survive today's environment.

"Biblical Principles of Finance" is the product of a desire to help struggling people overcome some of the hardships associated with the financial challenges of this difficult economic era. The book presents the "perfect investment," one that has no cost outlay to the investor and provides returns for eternity. It also discusses simple and practical biblical principles for financial goals, financial planning, employment, debt and credit, spending, investments, taxes, contentment, stewardship, and retirement.

The most important chapter in "Biblical Principles of Finance" is the first chapter which covers the only "perfect investment." Regardless of economic indicators, the Dow Jones average, unemployment percentages, or any of life's hardships, you can be in the "perfect investment" with all of the associated benefits. There is something of value for all readers.

"At the University of Louisville, Bill Dieruf's popularity came from his significant business experience and his commitment to helping translate theory into action. Bill's classroom was a true learning laboratory." Dr. Robert L. Taylor Dean, College of Business and Public Administration, University of Louisville Can an independent business service in today's competitive environment? YES On June 1, 1946-long before the arrival of Wal-Mart, K-Mart, HQ, and Home Depot-Bill Dieruf opened a hardware store in suburban Louisville, Kentucky. Since that time, the huge competitors have arrived, some opening megastores just minutes away from Dieruf Hardware. But the store that Bill built has not only survived, but prospered, serving three generations of customers. Bill Dieruf shares the secrets of his success in this book, secrets that apply to the management of any independent business: retail, wholesale, or manufacturing. In straightforward, easy-to-read language, Bill bypasses textbook principles and management theory, concentrating instead on proven techniques that can help you start a business or manage one better. If you follow the principles in this book, you will be successful.

Not your typical business book, Dropping Almonds sheds light on the politics involved at upper levels of executive leadership. Based on true experiences, Dropping Almonds delivers an alternative perspective to Business 101.

The author, Jimmy Chung takes readers to explore the mind of a critical alternative thinker in tackling the various conflicts established within our reality. The words "Life is unfair" has been repeatedly stated. There are many reasons why life is considered to be unfair. It is up to a person to establish a judgment, opinion, or ideas on a specific topic. Most people in society have the ability explore the uniqueness of their minds where fresh productive ideas can be extracted. This book is intended for individuals who wish to explore unique ideas, personal real life experiences, nonfiction scenarios, and advice on how to handle the various struggles in life. Every person must realize that conflicts are all around us. We must face conflicts on a daily basis of 24 hours and 7 days a week. Some of us struggle in reality where some of us may also struggle in our sleep. You cannot avoid conflict as long as you are living in reality. It is possible to encounter situations when you set off to sleep. We cannot escape conflict and we never will. The world has established various conflicts where we must choose to produce solutions or run away from our problems. The materials and content in this book will educate and enlighten you about the importance of making the most productive decisions. We must face various conflicts on a daily basis where it is possible to make mindless decisions. This book will allow you to make the most accurate and effective decisions. We are going to counter conflicts by taking critical thinking to the next level.

The techniques of time management explained in this handbook provide a framework from which professional librarians in academic, public, and special libraries can benefit. Included are time management techniques for one's personal work habits, techniques for work routines involving other staff members, and techniques for library administrators. Cochran, a law library administrator focuses on effectiveness (doing the right job) rather than efficiency (doing a job right). The major topics include setting goals and objectives for one's personal and professional life that support one's values, planning and scheduling work each day, fighting procrastination, limiting interruptions, planning effective meetings, delegating effectively, building morale, and cultivating creativity. Other chapters cover time management techniques for special situations including travel and lunch time, balancing a career and personal life, and implementing a time management training program in a library. Appendices include worksheet forms.

Scott Brown is swept into the Senate as the newest Senator from MA on the campaign slogan "The People's Seat." Sadly enough this has become a unique battle cry; but is it really? From the day of its Ratification all of the seats of Congress were the "people's seats." according to our Constitution. This book is about how our Representatives have redifined this ownership and how in the process redefine themselves as the Ruler's not the Representative of the people. How behaviors, abuse's and attitudes of entitlement threaten the very foundations this Country was built on. With embezzlement of Treasury funds, rampant ethics violations and carrying out the very behaviors they criticize others for our government runs on hypocrisy, lies and deceptions.