The Low Cost, High Return of Empathy in Business Empathy has emerged as a critical executive leadership tool driving significant business results. This is the definitive guide to understanding how to wield empathy in the current workplace for building high-performance organizations. With the growing awareness in business of the importance of leveraging empathy to motivate and inspire people, empathy remains the most integral leadership skill of the 21st century. This book teaches managers and business leaders how to apply empathy successfully and grow businesses in ways that support all stakeholders. The tools within help build strong organizations by focusing on diverse high-performing teams, leading your organization through empathetic communication and confrontation, guiding your team through transformation, and strengthening the company through hiring, marketing, and sales. Empathy is the keystone of any successful organization. Leaders who apply these lessons find improvements in productivity, stronger relationships with clients and colleagues, a thriving and diverse corporate culture, and significant business results.

A pioneering neuroscientist reveals how brain science can transform how we think about leadership, team-building, decision-making, innovation, marketing, and more. Leadership is a set of abilities with which a lucky few are born. They're the natural relationship builders, master negotiators and persuaders, and agile and strategic thinkers. The good news for the rest of us is that those abilities can be developed. In The Leader's Brain: Enhance Your Leadership, Build Stronger Teams, Make Better Decisions, and Inspire Greater Innovation with Neuroscience, Wharton Neuroscience Initiative director Michael Platt explains how. Over two decades as a professor and practitioner in neuroscience, psychology, and marketing, Platt's pioneering research has deepened our understanding of how key areas of the brain work—and how that understanding can be applied in business settings. Neuroscience is providing answers to many of leadership's most vexing challenges. In The Leader's Brain, Platt explains: Why two managers, when presented with the same set of information, make very different decisions;Why some companies (Apple) build strong social and emotional connections with their customers and others do not (Samsung); How some of the most significant events in sports history, like the "Miracle on Ice," contain insights for how to build a team; Why even some of the most visionary business leaders can make disastrous decisions, and how to fix that. The Leader's Brain relates findings like these, and many more, to help enhance leadership in an ever-shifting world entering a "new normal." In this fast-reading and engaging guide, you'll gain actionable insights you can put into practice as a leader. You will also learn what's going on in your team's brains when they are working in sync with one another, how you can tweak your message delivery to make sure others hear you, how to encourage greater creativity and innovation, and much more.

Self-awareness is the bedrock of emotional intelligence that enables you to see your talents, shortcomings, and potential. But you won't be able to achieve true self-awareness with the usual quarterly feedback and self-reflection alone.

This book will teach you how to understand your thoughts and emotions, how to persuade your colleagues to share what they really think of you, and why self-awareness will spark more productive and rewarding relationships with your employees and bosses.

This volume includes the work of:

- Daniel Goleman

- Robert Steven Kaplan

- Susan David

HOW TO BE HUMAN AT WORK.

The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

The book is distinctive in its application of the early philosophy of Ludwig Wittgenstein to misinformation analysis. It also proposes a new theory of information quality. The book is timely as the issue of online information quality (especially on social media platforms) is now front-page news. The book proffers an alternative to the algorithmic engagement-based ranking of content by social media platforms: a new system for ranking online content based on information quality. The book also introduced two new concepts to the scholarly literature: “off-information� and “non-information�.

It’s time for leaders to join the mindful business revolution and find true success. Although the world is currently abuzz with the term “mindfulness,� some believe mindfulness is a fringe activity to be practiced before or after the workday, if at all. Too few business professionals take the time needed to be present and aware throughout the workday, which is counterproductive. Dr. Eric Holsapple, successful developer and entrepreneur, has realized the value of mindfulness as not only a path to personal success, but as a sound business strategy. Mindfulness and Presence can transform business culture, improving focus and communication while reducing distractions and stress. Holsapple learned this lesson years ago, after achieving “success� as defined by society but still feeling unhappy and stressed. In Profit with Presence, he shares the lessons he learned and his twelve pillars for personal and business success, which are easy to understand and implement through practice exercises. Holsapple shows that bringing mindfulness to the workplace is an investment that pays out real dividends. Readers will learn from his journey—along with support from other mindful leaders and research—to help them bring mindfulness to themselves as well as their families, businesses, and communities. Now is the time for leaders to invest in the mindful business movement and become part of the solution.

Most strategy is, let’s face it, bullsh*t. A bunch of fancy words which mean nothing at all. At best harmless and easy to ignore. At worst confusing and destructive. What if strategy could instead be clear, simple, bold, and even actually useful? That’s what No Bullsh*t Strategy is all about. It sweeps away all the garbled corporate nonsense and dry academic theorising to leave you with pure strategic sauce, which can be actioned right away. It’ll make you see your business in a totally new light, and effortlessly unlock insights you didn’t know you had in you. Even better, it makes strategy fun. Ideal for the young entrepreneur and accessible to anyone, if you're wanting to demystify strategy and apply it instantly, No Bullsh*t Strategy is the book for you.

A playbook for leaders in any walk of life, with a foreword from Richard Leider, the legendary executive-life coach and best-selling author. The world needs positive leadership more than ever. Luckily, there is a large untapped source of leaders who can change the world for the better: all of us! Since each of us constantly influences those around us, by definition, everyone is a leader, not just people with formal titles. This book will help everyone tap into the power of their influence to pursue a meaningful purpose, whether on the job, in the community, or at home. All it takes is leadership intelligence, a combination of 8 moral, social, and technical imperatives essential to our ability to positively influence others. These 8 essentials include: Aim to be Your Ideal Self Know Your Real Self Ignite Integrity and Responsibility Embrace Empathy and Compassion Decide Wisely Let Go of What You Know Achieve Meaningful Goals Empower Others Don't Wait for Someone Else to Fix It is liberally illustrated with compelling stories of a varied cast of characters, including the head of a skiing expedition to the North Pole, an Olympic snowboarding coach, a mountaineer leading a high-altitude Himalayan climbing team, the executive director of an innovative low-income senior housing community, and the founder of a pioneering youth basketball program for girls. Examples of "fixing it" also come from the journeys of entrepreneurs and executives in the financial services, health care, educational, travel and media industries. In addition, the book highlights insights of thought leaders such as internationally famous author and coach, Richard Leider; Stephen M. R Covey, a best-selling author and global authority on leadership; world-renowned performance psychologist and author Jim Loehr; and Richard Sheridan, best-selling author, and co-founder of the award-winning software company Menlo Innovations. Authors Doug Lennick and Chuck Wachendorfer are highly qualified to share the lessons of Don't Wait for Someone Else to Fix It. Both have decades of experience as corporate executives, entrepreneurs, community volunteers, business coaches, and parents. For the reader who wants down-to-earth guidance about how to be a successful leader, the book does more than just talk about the significance of leadership intelligence. It features a wealth of practical exercises and tools for developing each of the 8 leadership intelligence essentials.

The "Greatest Business Book of All Time" (Bloomsbury UK), "In Search of Excellence" has long been a must-have for the boardroom, business school, and bedside table.

Based on a study of forty-three of America's best-run companies from a diverse array of business sectors, "In Search of Excellence" describes eight basic principles of management -- action-stimulating, people-oriented, profit-maximizing practices -- that made these organizations successful.

Joining the HarperBusiness Essentials series, this phenomenal bestseller features a new Authors' Note, and reintroduces these vital principles in an accessible and practical way for today's management reader.

Breakthrough methods to solve for the unknown on the path to innovation, creativity, and business growth, while avoiding bureaucracy and stagnation What sits above any person, project, function, or strategy in your organization? What impacts your company’s performance for years and decades? What shows up in nearly every interaction and decision in your organization? Like it or not, there are systems at work in your organization that standardize how people think, collaborate, and make decisions. These systems affect everything, yet they’re rarely discussed, managed, or even thought about. In Decision Sprint, innovation and growth expert Atif Rafiq argues that while talent is critically important to any company’s success, the systems through which collaboration and decision-making happen are what separate industry leaders from the rest—and that systems designed to embrace unknowns are quickest and most enduring way to foster growth, continuous innovation, and realization of strategy. This groundbreaking guide walks readers through the process of embracing unknowns from the start of a bright idea, strategic project, or new initiative through the steps of alignment and decision making with sponsors and executives. He distills his knowledge into 13 “superpowers� that rewire how people think, collaborate, and decide in order to foster fearless interaction with the unknown, constructive questioning, team-based problem solving, and a collective IQ lift for everyone involved in strategic or innovation initiatives. These superpowers include: Moving Upstream—to feed and smooth the way for downstream execution Establishing Decision Sprints—to tap into the power of questioning, gather the right input and defeat the fear of unknowns Crafting Workflows—to bring decision sprint to life and streamline meetings and collaboration Socializing Knowledge—to solidify buy-in, creating alignment and “drama� free decision-making for important initiatives Landing and Expanding to Achieve Adoption—to drive change one initiative at a time, starting at the team level Leveraging Digital Tools—to utilize game changing software to enable decision sprints and pave the way for a goldmine of data about upstream work Preparing for AI—to assist leader and management with new level of radar and signal about the momentum or lack of it when it comes to translating strategy into action Distilling years of experience working in the upper echelons of both long-established corporations and Silicon Valley organizations, Atif Rafiq has learned that when a system works to embrace the unknowns that come with new growth and market opportunities, the results can be extraordinary. Leverage Rafiq’s superpowers to make innovation and creativity part of your company’s DNA—and build your organization into an industry leader that constantly makes the leap from identification of whitespaces, innovation, and growth opportunities to taking decisive action on them.

‘Together, these two have created a flourishing business’ - Vogue Ditch your day job or set up your side project with this ultimate guide to starting and running your own creative business. The Art of Starting guides you from the first step right through to the everyday running of a successful creative business. Whether your passion is in craft, photography, food, fashion or design, this book is full of indispensable advice. Iona Mathieson and Romy St Clair are two entrepreneurs who learnt the hard way and are here to share everything they wish they’d known at the start. Their practical advice helps you to use what you already know and develop future proof skills in a fulfilling job that works for you. In The Art of Starting you will: – Discover your strengths, foster community and create meaningful client relationships – Learn how to value yourself, your product and negotiate fees – Find out what school didn’t teach; from tax and accounting to social media management and developing community Iona and Romy started their floristry business SAGE Flowers with no formal training and less than £1,000. In a few short years, they grew a floristry empire, have been lauded as London's go-to florists, and have an enviable client list including Mercedes, Nike, Glossier and Fenty. In The Art of Starting they share tips and secrets from experts and entrepreneurs so that your creative business will succeed too.

Robert Kiyosaki ― author of the #1 Personal Finance book of all time ― has built a legacy around simplifying complex and often-confusing subjects like money and investing. He continues to challenge conventional wisdom and asks the questions that will help readers sift through today's information overload to uncover ways to assess what's real… and what isn't. And use truth and facts as a foundation for taking control of their financial lives.

In this new book―that will be released, by chapter, online to invite reader feedback and questions that will be included in the print and e-book editions―Robert fights what’s ‘fake’ and helps readers differentiate between what’s real…and what isn’t.

Robert pulls no punches in his assessment of what is passed off as ‘fact’ or conventional wisdom and believes that a strong foundation―for anything we want to build―needs to start with solid, true information. In today’s uncertain times, creating a secure financial future and the peace of mind that comes with it starts with taking action and taking control.

In FAKE: Fake Money, Fake Teachers, Fake Assets, Robert delivers insights and answers that help ordinary people―who probably haven’t had a lot of financial education―determine what’s ‘real’ and relevant to their financial lives.

Every day we are bombarded with news reports and information and opinions…

How do we decipher fact from fiction? How do we differentiate between truth and lies? And determine what’s real… from what isn’t? Kiyosaki believes that it starts with education, financial education designed to make us smarter with our money―and able to fight what’s fake and use what isn’t to secure our financial future.

Who would be an expert in a world where expertise is under siege? Hard-won know-how and experience seem to count for nothing in the eyes of everyone from high-profile business leaders to populist politicians. But what evidence do we have that this perception is right? Amanda Goodall has been asking this question for the last twenty years. Her research has taken her from boardrooms and F1 race tracks to hospitals and higher education. She has proven time and again that, when it comes to top performance, we need people - especially bosses - with the expertise that only comes from a deep understanding of the worlds in which they operate. That's what makes the people around them feel happier, better appreciated and more productive. In Credible, Goodall debunks the cult of managerialism (the notion that smart people can run anything) and provides an underappreciated model for career success: go deep into a business, work hard, and know your stuff. We all want to be led by people we can relate to and trust, people who have the credibility to make us want to follow them. When it comes to credible leadership, expertise really matters.

Most people are rich for a single day in their lives: the day they retire and receive their retirement savings. This moment is more critical than many people realise – it marks the change from saving for retirement to drawing an income from savings that will ideally sustain them until they die. All too often, pensioners end up destitute because they make the wrong decisions once they retire.

It is crucial for retirees to apply themselves to securing a sustainable income. This book, co-written by well-known semi-retired journalist Bruce Cameron and respected financial planner Wouter Fourie, provides a straightforward and comprehensive overview of the vital issues that impact on retirement, such as taxation, investments, healthcare, estate planning and where to live when retired. It also identifies warning signs to look out for in order to avoid financial troubles.

This is the ultimate guide to help you achieve a secure and successful retirement. This new edition is based on the 2019 Budget figures.

Supply chains and the logistics activities that drive them are critical to business success. Logistics and Supply Chain Management has the most up-to-date practical tools to manage the people and processes that allow businesses to gain and maintain competitive advantage through their supply chains. You’ll discover how effective development and management of supply chain networks will help businesses cut costs and enhance customer value. The sixth edition of this bestselling book has been completely updated: as well as additional examples and case studies throughout, there are two new chapters covering: The Digital Supply Chain Sourcing and supply management  

A quintessential American dream story from a Mexican entrepreneur who shares the tale of building a multi-million-dollar business from scratch, complete with both success and failure, and always a vision of hope. Leal came to the U.S. penniless as a teenager, speaking almost no English; he literally slept in the boiler room of a Wisconsin cheese factory for months before he was caught. Through hard work, grit, and ingenuity Leal would go on to launch his own business. He is widely credited with introducing Mexican cheeses to the U.S. market and grew his company to a multimillion-dollar success story that defined an industry. Yet, like many successful entrepreneurs, Leal’s great successes were matched by personal failures: the end of a marriage; trouble with law enforcement; and the deeply felt sense that there must be something more to life than great wealth. Read the astounding memoir of a Mexican immigrant who worked his way to success in the American cheese industry Find inspiration in Miguel Leal’s determination and refusal to give up on his dream See how Leal persevered in the face of obstacles and setbacks in his personal life Follow Miguel’s story as he finds peace, purpose, and grace—and realizes that money isn’t everything Leal’s memoir, THE HOUSE THAT CHEESE BUILT, is both a quintessential immigrant success story, one that beautifully illustrates the immigrant experiences: isolation, fear, and ambition for a better life and assimilation, as well as a thoughtful personal account of entrepreneurship and all its benefits and costs.

This volume provides a comprehensive overview of current reforms in public sector quality management in Eastern Europe. Comparisons are made with trends in Western European countries to draw out the lessons emerging from current developments (including e-governance). Case studies from twelve countries and five comparative and conceptual studies identify how quality is put into practice, how the level of quality is assessed through quality accreditation systems and how e-government and citizen involvement may help to improve public service quality. The findings make essential reading for academics and students in public policy and public administration who are interested in modernization of the public sector from an international perspective. It also provides helpful guidance for reformers who want to try new approaches to improving the quality of public services.

The formula for the Future of Work is called SMAC - social, mobile, analytics and cloud on one integrated stack where each function enables another to maximize its effect. This is the new enterprise IT model delivering an organization that is more connective, collaborative, real time and productive. This book provides a comprehensive view of how SMAC Technologies are impacting the entire banking "eco-system" as well as the key stakeholders, namely customers, employees and partners.

Compared to the US, European data and privacy protection rules seem Draconian. The European rules apply to any enterprise doing business in the EU. The new rules are far more stringent than the last set. This book is a quick guide to the directives for companies, particularly US, that have to comply with them. Where US organizations and businesses who collect or receive EU personal data fail to comply with the rule, the bottom line can suffer from very significant official fines and penalties, as well as from users, customers or representative bodies to pursuing litigation. This guide is essential for all US enterprises who directly or indirectly deal with EU personal data.

The Nordic countries have the world's best working life. Unlike in many other countries, global competition has not created inequality, uncertainty, long working hours, standardization and restrictive managerial control. The main reason for this lies in the way interests are expressed and conflicts are resolved. Both employees and employers are well organized and both recognize the interests of the other. Working life develops in a constant interaction between conflict and compromise. This book examines working conditions in Norway, Denmark, Sweden and Finland. It explores how these good working conditions are created and maintained. The chapters explain: How work organization is formed How education, training and work place learning give access to the labour market How work is managed in the public sector How precarious work unfolds in the Nordic countries. Work and Wellbeing in the Nordic Countries is addressed to all those who have interest in the quality of working life. It will be of particular use to all students, academics and policy makers working in the fields of social policy, wellbeing, management studies, employment relations, work sociology and work psychology.

An unconventional approach to gaining the competitive advantage. All the War They Want presents counterintuitive problem-solving techniques using as its case in point one of the most existential threats to our national security and American way of life: cyber warfare. Informed by Jeffrey Engle's experience as a member of the U.S. military's elite special ops community, his Brazilian jiujitsu training, and his leadership of a premier cyber defense company, All the War They Want offers an alternative perspective on overcoming tough leadership challenges-a perspective previously only available to those bearing the scars of a lifetime at war. All the War They Want shows leaders what rules and conventions to break to stack the deck in their favor, giving them the competitive edge in business and in life. Rules to break include, among many others: • Never throw the first punch. • Do your research before you decide what you really want to do. • Leaders should treat everyone the same. • Always hire the candidate who best meets the qualification requirements. • Prepare for the zombie apocalypse, and you will be fine. • Leaders eat last. With Jeff Engle's guidance, leaders can learn to build an elite organization ready to meet the call in any battle

Fuel success and grow your team at every level of leadership. True leadership isn't a matter of having a certain job or title. In fact, being chosen for a position is only the first of the five levels every effective leader achieves. To become more than "the boss" people follow only because they are required to, you have to master the ability to invest in people and inspire them. To grow further in your role, you must achieve results and build a team that produces. You need to help people to develop their skills to become leaders in their own right. And if you have the skill and dedication, you can reach the pinnacle of leadership-where experience will allow you to extend your influence beyond your immediate reach and time for the benefit of others. The 5 Levels of Leadership are: 1. Position - People follow because they have to. 2. Permission - People follow because they want to. 3. Production - People follow because of what you have done for the organization. 4. People Development - People follow because of what you have done for them personally. 5. Pinnacle - People follow because of who you are and what you represent. Through humor, in-depth insight, and examples, internationally recognized leadership expert John C. Maxwell describes each of these stages of leadership. He shows you how to master each level and rise up to the next to become a more influential, respected, and successful leader.