Learn to avoid common leadership decision-making traps Despite what you may think, all top leaders make mistakes, simply because they are human. In fact, the more senior and successful they are, the more susceptible they are to making errors-because as confidence increases, hubris often does as well. But, as internationally recognized leadership and decision-making expert Constance Direickx demonstrates, this doesn't have to be your fate. In Meta Leadership, Dierickx draws on a vast body of research from psychology and business to show how great leaders can think differently and improve their judgment, for stronger, more profitable results. Incorporating leading-edge data and research on the science of thinking, emotional regulation, and behavior, Meta Leadership offers fascinating stories, incisive insights, and useful takeaways for better leadership and better outcomes. Dierickx reveals typical patterns of thinking and behavior that trip leaders up, and how you can avoid making potentially costly, sometimes disastrous, decisions. You'll discover how, in split-second decisions, to effectively use a dose of uncertainty to counterbalance overconfidence; how to show courage without being reckless in a crisis; how to demonstrate that different situations call for different types of action; and more. You'll learn how to be a better judge of other people to lead more effectively and empathetically. And just imagine what a 20-percent improvement in decisions on investments could be worth. Whether you are at the start of your leadership journey or have held a senior leadership role for years, Meta Leadership will arm you with the knowledge and insights you need to achieve the highest results from yourself and your team.

Social computing is concerned with the study of social behavior and social c- text based on computational systems. Behavioral modeling reproduces the social behavior, and allows for experimenting, scenario planning, and deep understa- ing of behavior, patterns, and potential outcomes. The pervasive use of computer and Internet technologies provides an unprecedented environment of various - cial activities. Social computing facilitates behavioral modeling in model building, analysis, pattern mining, and prediction. Numerous interdisciplinary and inter- pendent systems are created and used to represent the various social and physical systems for investigating the interactions between groups, communities, or nati- states. This requires joint efforts to take advantage of the state-of-the-art research from multiple disciplines, social computing, and behavioral modeling in order to document lessons learned and develop novel theories, experiments, and methodo- gies in terms of social, physical, psychological, and governmental mechanisms. The goal is to enable us to experiment, create, and recreate an operational environment with a better understanding of the contributions from each individual discipline, forging joint interdisciplinary efforts. This is the second international workshop on Social Computing, Behavioral ModelingandPrediction. The submissions were from Asia, Australia, Europe, and America. Since SBP09 is a single-track workshop, we could not accept all the good submissions. The accepted papers cover a wide range of interesting topics.

Unlearn bad habits, sharpen your emails and improve your written communication throughout your business with How to Write Effective Business English. An easy-to-follow guide on how to write with confidence, whether or not English is your first language. With new chapters on writing well across all disciplines, writing globally, and the impact of social media on workplace communication, this new edition prepares you to clearly liaise with your colleagues and to your target market in order to get your point across. Not only is this for individuals who want to better their craft and build their confidence, but it's also for multinational companies where communication is vital. Whether you're fluent in English or still learning, all speakers can iron out areas where there are common misconceptions, and bring those skills into their workplace. Fiona Talbot informs you on how to format your prose to cater for a business world, by using case studies from L'Oréal, Loaf Furniture and Octopus Energy to demonstrate how English is used internationally in business and to teach you how to address different scenarios, whilst putting your best foot forward. Express yourself in business in a clear manner on all platforms, and get your message across with impact.

In times of general instability change management is a great challenge. Our fossil mental patterns are not sufficient any more to be able to navigate sensibly the global scenario of complexity. Metaphorical thinking is a method which releases creative impulses into every change process and is of practical use, activating collective knowledge as a new network resource at the same time. This book reflects modern economy, ecology, sustainability and perception from an artistic perspective. However, it is not so much about "art," but rather how the modern artist takes on a serving role in the social arena again. He makes his creative knowledge available to connect processes of large-scale social development, he extends the boundaries of our scientifically limited world view and creates inspired playgrounds where the sensory-visionary can freely interact with the technically-necessary. This is no new aesthetic theory but rather a practical application of the creative process in operation at the crossroads of social interaction. Metaphorical thinking is emotionalized thinking and the observer is not separated from reality, but the centre, the starting point, of every change and new development. This volume offers creative ways to find solutions for a wide range of complex problems. It is a practical instrument for modern leadership and can be used to teach complexity in new ways. This work will help to create a global dialogue for sustainable change.

Thsi book is also available in German: ISBN 978-90-481-9678-4

Today, perhaps more than ever, having an honourable character is of utmost importance, especially among leaders. In Adored, Tom DeCotiis draws on lessons learned throughout his career as a teacher, entrepreneur, and CEO to convey a message of values-based leadership that makes no distinction between ethical principles and business acumen. DeCotiis skilfully mixes his own personal narrative with actionable and insightful instruction as well as anecdotes from the world of business, sports, and entertainment, to create a valuable guide for leaders who should aspire to be adored rather than merely accepted

With this book comes a message that the authors have for management and entrepreneurship experts around the world. Beyond the myth of the ‘start-up nation’, ‘hypergrowth’, and speculation on future business value, there exists an alternative form of entrepreneurship that young entrepreneurs are embracing. They call it “entrepreneurial activism� and its philosophy is “community first, start-up second�. Guiding entrepreneurs to reap the benefits of brand and market development, the authors present a five-step approach on how to develop a community and launch a start-up within it. This guide explores how best to define a cause and create a movement, to recruit volunteers and create opportunities within a community. The collaboration between the three authors creates an enticing mix of entrepreneurship and marketing perspectives that bridges the academic and professional worlds and shares a wealth of business expertise and experience from three continents.

Forget what you know about the world of work You crave feedback. Your organization's culture is the key to its success. Strategic planning is essential. Your competencies should be measured and your weaknesses shored up. Leadership is a thing. These may sound like basic truths of our work lives today. But actually, they're lies. As strengths guru and bestselling author Marcus Buckingham and Cisco Leadership and Team Intelligence head Ashley Goodall show in this provocative, inspiring book, there are some big lies--distortions, faulty assumptions, wrong thinking--that we encounter every time we show up for work. Nine lies, to be exact. They cause dysfunction and frustration, ultimately resulting in workplaces that are a pale shadow of what they could be. But there are those who can get past the lies and discover what's real. These freethinking leaders recognize the power and beauty of our individual uniqueness. They know that emergent patterns are more valuable than received wisdom and that evidence is more powerful than dogma. With engaging stories and incisive analysis, the authors reveal the essential truths that such freethinking leaders will recognize immediately: that it is the strength and cohesiveness of your team, not your company's culture, that matter most; that we should focus less on top-down planning and more on giving our people reliable, real-time intelligence; that rather than trying to align people's goals we should strive to align people's sense of purpose and meaning; that people don't want constant feedback, they want helpful attention. This is the real world of work, as it is and as it should be. Nine Lies About Work reveals the few core truths that will help you show just how good you are to those who truly rely on you.

American society keeps vast records on its members. From birth to death, the various or-ganizations through which a person passes re-cord much about his achievements and failings, his strengths and weaknesses. These files are often used to make crucial decisions regarding an individual, and thus may have a fateful im-pact on his life. Yet, despite the importance of record-keeping, there have been few objective analyses of how this process is conducted.

On Record provides descriptive accounts of record-keeping in.a variety of important organi-zations: schools and universities; consumer credit agencies, general business organizations, and life insurance companies; military and se-curity agencies; the Census Bureau and the So-cial Security Administration; public welfare agencies, juvenile courts, and mental hospitals. It also examines the legal status of records.

The authors address questions such as: Who determines what records are kept? Who has access to the records? To what extent do the records follow an individual after he has left the setting in which they were gathered? What are some of the dangers and pitfalls in record-keeping? Throughout the authors show a con-cern for an appropriate balance between the need for information about people and protec-tion against undue invasions of privacy.

In life and business, change is the only constant. Read Dragon Tactics and learn how to thrive in uncertainty! In business, change is the only constant. Dragon Tactics demonstrates that Chinese entrepreneurs know how to thrive in uncertainty. The book contains many lessons for Western leaders to learn how to ride the wave of change. Global conflicts, environmental challenges and rapid digitization are just some of the unpredictable factors that are putting increasing strain on traditional business models. Chinese entrepreneurs know how to thrive in uncertainty: they have grown their business in an environment that has taught them to adapt often, thrive in chaos and overcome constant challenges of uncertainty. * Learn how to better navigate an increasingly uncertain and volatile world far beyond China's borders. * Masters skills that are rooted in China's four-thousand-year-old history and culture. * Read about management methods that borrow as much from Confucianism as from new technologies. * Written by business experts and China veterans Aldo Spaanjaars and Sandrine Zerbib.

This guide takes you on a tour of the “home of the brick,� the official LEGO® House, so you can experience it for yourself at home! With photos, interviews, essays, and art from the LEGO archives, The Secrets of LEGO House explores the visual wonders and the themed “zones�—yellow for emotions, blue for problem solving, green for social interaction, and red for creativity—within the iconic LEGO House in Billund, Denmark. The Secrets of LEGO House offers an insider’s look at the creative philosophy behind the iconic brand. On each page, discover the true “secret� hidden among the 25 million LEGO bricks—that everything in the house is purposefully designed around nine core principles of learning through play. A joy for those who aren’t able to visit in person, and just as exciting for those who have, The Secrets of LEGO House is a bright, colorful celebration of the endless experiences possible with LEGO bricks. •    EXCLUSIVE CONTENT: This book is a perfect gift or self-purchase for avid collectors and super fans seeking new, never-before-published content. •    BROAD APPEAL: This book is not only perfect for longtime LEGO collectors, but also a broader audience of fans looking to explore the history of the toy they know and love. •    BELOVED BRAND: For decades, the LEGO brand has inspired billions of people to stretch the limits of their imaginations. This book captures the creativity and joy at the heart of the LEGO brand, taking readers behind the scenes to reveal the brand’s core ethos and ideals.

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business--in any market and any economy.
Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by "Businessweek" and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.
Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn't take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools--like "Ask the extra question" and "Focus on the customer, not the money"--are simple, clear, useful for almost anybody, and supported with compelling research and stories.
Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

More than ever, people crave new ideas, new ways of seeing and interpreting behaviour; of changing their companies and lives and of being more creative. Insight today has become an essential tool for seeing things differently and more deeply to enable you to understand better the trends and changes going on around you and your work/business. This book is an entertaining, instructive and accessible guide to understanding and deploying insight to see things differently and find creativity from all sources and in all places. Insight has become an important way to gain a deeper understanding of how your customers think and feel about your products and services. Part of the Concise Advice series of short and powerful guides, the book explains what insight is, why insight is so important (and yet so poorly misunderstood and under-used), and how can we nurture and develop it in our work and even personal lives.

We humans are social animals, naturally driven to form close-knit groups. All too often, though, these groups become partisan. They start to compete with one another. They become mutually hostile. Why does this happen? And what can be done to counter the tendency In Poles Apart, an expert on polarisation, a behavioural scientist and a professional communicator explain why we are so prone to be drawn into rival, often deeply antagonistic factions. They explore the shaping force of our genetic make-up on our fundamental views and the nature of the influences that family, friends and peers exert. They pinpoint the economic and political triggers that tip people from healthy disagreement to dangerous hostility, and the part played by social media in spreading entrenched opinions. And they help us to understand why outlooks that can seem so bizarre and extreme to us seem so eminently sensible to those who hold them. Above all, by meticulously showing how and why polarisation affects every part of our lives - influencing everything from our friendship circles to our approach to health issues - they show what practical and effective steps we can all take to narrow divisions, build respect for others, and create a greater degree of common understanding.

"The Slight Edge" is a way of thinking, a way of processing information that enables you to make the daily choices that will lead you to the success and happiness you desire. Learn why some people make dream after dream come true, while others just continue dreaming and spend their lives building dreams for someone else. It's not just another self-help motivation tool of methods you must learn in order to travel the path to success. It shows you how to create powerful results from the simple daily activities of your life, by using tools that are already within you.
In this 8th anniversary edition you'll read not only the life-changing concepts of the original book, but also learn what author Jeff Olson discovered as he continued along the slight edge path: the Secret to Happiness and the Ripple Effect.
This edition of "The Slight Edge" isn't just the story, but also how the story continues to create life-altering dynamics--how a way of thinking, a way of processing information, can impact daily choices that will lead you to the success and happiness you desire. "The Slight Edge" is "the key" that will make all the other how-to books and self-help information that you read, watch and hear actually work.

You've got your dream job--making video games. You have a great project, great designs, and clever controls. One morning, you get a call from your producer. Turns out that wall-jumping trick won't work because the artists don't have time to design a separate animation just for the plumber to move that way. Also, your lead designer keeps micromanaging the programmers, which is driving them crazy. Your E3 demo is due in two weeks, and you know there's no way you can get it done in less than four. You'll have to cut out some of the game's biggest features just to hit your deadlines. And suddenly the investor is asking if maybe you can slash that $10 million budget down to $8 million, even if you have to fire a few people to make it happen? Welcome to video game development. In his years covering the industry, Jason Schreier has often heard developers say that any game actually released is a miracle. In Blood, Sweat, and Pixels, Schreier takes you behind the scenes of some of the biggest recent games to share never-before-told stories of the struggles and failures the development teams faced along the way. His reputation for great storytelling and fly-on-the-wall detail will provide readers with the clearest picture yet of what actually goes on behind the scenes. Each chapter will cover a different game, from major studios with nine-figure budgets to indie games with half a dozen people on their teams. The chapters will also focus on a variety of subjects in the process, from building the basics to adjusting for fan reaction post-launch. The planned games include: Pillars of Eternity Dragon Age: Inquisition Stardew Valley Diablo 3 The Witcher 3 Uncharted 4 Destiny Shovel Knight Star Wars 1313 Halo Wars Wheather you're interested in how the industry really works, or just want to know why your favorite advertized feature didn't make it into the final game, Blood, Sweat, and Pixels will give readers an unparallelled inside look at one of the biggest entertainment industries in the world.

In the newly revised seventh edition of Managing Quality: Integrating the Supply Chain, a decorated team of operations experts delivers a thorough introduction to quality management with an enduring emphasis on the importance of the supply chain for quality improvement. You'll obtain an integrated understanding of the customers, suppliers, technology, and people essential to maintaining and enhancing product quality in business. This latest edition combines the unifying theme of the supply chain with the latest developments in critical subject areas, like Lean, Six Sigma, and service quality. Updated vignettes and references maintain the currency of the work, while new content expands its scope and increases readability and accessibility for students of operations, quality management, and business.

This is the loose-leaf version of Applied Sport Management Skills, Fourth Edition With HKPropel Access, which offers students a less expensive, printed version of the text. Applied Sport Management Skills, Fourth Edition With HKPropel Access, takes a practical approach for teaching students how to become strong leaders and managers in the world of sport. Organized around the central management functions of planning, organizing, leading, and controlling, and addressing the Commission on Sport Management Accreditation (COSMA) Common Professional Component topics and North American Society for Sport Management (NASSM) guidelines, the fourth edition has been extensively updated with hundreds of new references and sport examples. The text employs a three-pronged approach for teaching management theory, putting theories into practice, and developing students’ management skills. Timely discussions and case studies address the impacts of COVID-19; Black Lives Matter initiatives; name, image, and likeness rules; women in executive positions; corporate social responsibility; data analytics; and more. While other texts focus on learning about sport management, Applied Sport Management Skills enables students to apply the principles while developing the skills to become effective sport managers. Interactive online learning tools available through HKPropel complement activities found in each chapter: Flash-card activities help students learn key terms. Self-assessments, which ask students to identify their strengths and weaknesses and plan to improve shortcomings, are now assignable, trackable, and automatically scored. Applying the Concepts quizzes, which challenge students to identify management concepts illustrated in various situations, are now trackable and automatically scored. Time-Out features, in which students apply management concepts to their personal sport and work experiences, are now assignable instructor-scored assessments. Case studies are now supplemented by 10-question automatically scored quizzes and include three open-ended discussion questions. Additional assignments available in downloadable documents for students to complete and submit to the instructor further facilitate the application of the concepts presented in the text: Sport Management Professionals @ Work activities provide a cohesive thread to keep students focused on how sport managers use the concepts on the job. Skill-Builder Exercises present real-world scenarios designed to help future managers handle day-to-day situations such as setting priorities, conducting job interviews, handling conflict, and coaching employees. Sports and Social Media Exercises introduce students to the role of social media in managing sport organizations. Students review popular social media sites such as Facebook, Twitter, and LinkedIn and visit sport websites. Game Plan for Starting a Sport Business features ask students to perform managerial tasks such as developing an organization structure and brainstorming ideas for leading employees. With Applied Sport Management Skills, students will be primed for an exciting career in sport management by gaining a thorough understanding of management theories and developing the acumen to apply them. Note: A code for accessing HKPropel is included with all new print books.

Provides Social Sciences PhD students with a set of roadmaps to follow to find a career path outside of academia Introduces sectors, businesses and types of positions available to those with a PhD in social sciences and describes the pros and cons of each to clarify what your options are and enable you to make clear-eyed decisions about your preferences Provides a guide to the methodologies you will put into place in the roles described, to help you understand what the role might involve and how to carry out projects successfully Designed to help Social Sciences PhDs to choose the right career for their personalities, skill sets and preferences.