Like it or not, every business—even one conducted from the kitchen table—is global. No matter the industry, employees now routinely travel to other countries or interact with foreign customers, vendors, or fellow employees. Or they conduct business over the phone, via e-mail, or through video links. As a result, they have to understand international customs and etiquette or risk losing customers or botching business relations. And understanding business customs in other cultures isn't merely playing good defense—it often leads to new products or service enhancements that help an enterprise grow. In Passport to Success, Jeanette Martin and Lillian Chaney apply their expertise in business etiquette, training, and intercultural communications to present a practical guide to conducting business successfully around the world. Each chapter in this book presents in-depth information on the business environment and culture in the top twenty trading partners of the United States: Canada, Mexico, Japan, China, United Kingdom, Germany, South Korea, Netherlands, France, Singapore, Taiwan, Belgium, Australia, Brazil, Hong Kong, Switzerland, Malaysia, Italy, India, and Israel. Chapters contain both practical tips and illustrative examples, and the book concludes with a listing of resources (books, magazines, organizations, and Web sites) for additional information. In addition, Passport to Success contains useful overview material that will help business people plan a trip abroad or a campaign to win customers in another country. Besides trade statistics and information on global trade agreements, readers will find information on using the Internet productively to conduct or seek business, how women can succeed in countries with traditional, male-oriented business cultures, how to build cross-cultural relationships, and ways language can enhance—or obstruct—business dealings. Every businessperson is now a player in the global market for goods and services. This book provides valuable tips that will help people avoid missteps and increase their sales and personal success when dealing with counterparts in other countries.

The goal of How a Business Works is to create a framework for understanding business in 12 chapters that you can read, understand, and apply in a relatively short period of time. This framework will serve you in three ways: 1. It will help you to understand the behavior of sellers and employers, so that you can be a more informed businessperson, citizen, consumer, and employee. 2. It will help you to predict the future behavior of sellers and employers, so that you can make better plans and achieve better outcomes as a businessperson, citizen, consumer, and employee. 3. It will give you a basic understanding of business (a framework), so that you can effectively and efficiently learn more about business and organizations from the perspectives of your roles: as a citizen, consumer, employee, and possibly businessperson. All of us have the roles of a citizen and a consumer. Most of us have the role of an employee of an organization. And, some of us may choose the role of a businessperson. How a Business Works seeks to make business understandable to citizens and consumers. The book can help you in your career whether you are an employee of an organization or are self employed. And, finally, the book can assist you in becoming a businessperson.

The complexity and dynamism of organizations make them difficult to understand and manage. This book presents the workings and designs of organizations and identifies the types of problems encountered by organizational workers. Allcorn provides an essential focus on dynamic workplace theory, questioning the current and future value of today's bureaucratic, hierarchic organizational structure. Allcorn advocates a shared theoretical perspective that is clear and comprehensive. His theory explains organizational life, encompassing four types of work experience: chaotic, bureaucratic, charismatic, and balanced. He proposes an organizational design that eschews positions of authority and power and eliminates severe, often hindering bureaucracy.

Clear and comprehensible without being simplistic, the book offers insights into how organizations actually function and proposes ways to intervene when organizations grow stale, become self-defeating in their missions, or develop into hostile environments for their employees. The insights and ideas presented here are of considerable and enduring importance to corporate trainers, consultants, group process experts, governmental agencies and entities, executives at all levels, academics, and students of organizational life and its various processes.

The main purpose of this book is intended to show what was and what could have been accomplished in terms of economic benefits, based on the enormous deployment of; mechanization, fixed mechanization and automation after the 1970 Re-organization. Then realizing that the Postal Service will be moving into a future period of limited potential for ongoing meaningful reductions in operating costs from the deployment of automation equipment, I decided to also provide some options for future productivity improvements. However, the various issues raised in this book should also provide the Postal Service other options to deal with current and future needs.

"Inc." magazine calls it one of "the best, clearest guides to the numbers" on the market. Readers agree, saying it's exactly "what i need to know" and calling it a "must-read" for decision makers without expertise in finance. Since its release in 2006, "Financial Intelligence" has become a favorite among managers who need a guided tour through the numbers - helping them to understand not only what the numbers really mean, but also why they matter. This new, completely updated edition brings the numbers up to date and continues to teach the basics of finance to managers who need to use financial data to drive their business. It also addresses issues that have become even more important in recent years - including questions around the financial crisis and those around broader financial and accounting literacy. Accessible, jargon-free, and filled with entertaining stories of real companies, "Financial Intelligence" gives non-financial managers the confidence to understand the nuance beyond the numbers - to help bring everyday work to a new level.

Provides a complete and unified approach to discrimination testing in sensory evaluation Sensory evaluation has evolved from simple “taste testing� to a distinct scientific discipline. Today, the application of sensory evaluation has grown beyond the food industry—it is a sophisticated decision-making tool used by marketing, research and development, and assurance in industries such as personal care, household care, cosmetics, fragrances, automobile manufacturing, and many others. Sensory evaluation is now a critical component in determining and understanding consumer acceptance and behavior. Sensory Evaluation: Discrimination Testing provides insights into the application of sensory evaluation throughout the entire product life cycle, from development to marketing. Filled with practical information and step-by-step guidance, this unique reference is designed to help users apply paired comparison tests, duo-trio tests, triangle tests, similarity tests, and various other discrimination tests in a broad range of product applications. Comprehensive chapters written by leading experts provide up-to-date coverage of traditional and cutting-edge techniques and applications in the field. Addresses the theoretical, methodological, and practical aspects of discrimination testing Covers a broad range of products and all of the senses Describes basic and more complex discrimination techniques Discusses the real-world application of discrimination testing in sensory evaluation Explains different models in discrimination testing, such as signal detection theory and Thurstonian modelling Features detailed case studies for various tests such as A- not AR, 2-AFC, and Ranking among others to enable practitioners to perform each technique Sensory Evaluation: Discrimination Testing is an indispensable reference and guide for sensory scientists, in academia and industry, as well as professionals working in R&D, quality assurance and control, and marketing. It is also an excellent textbook for university courses and industry vocational programs in Sensory Science.

First published in 2000. Routledge is an imprint of Taylor & Francis, an informa company.

Decades of experience with communications enterprises worldwide are the basis for this compilation of thought-leadership papers by EDS executives who serve the communications industry. The papers address key challenges Communications Service Providers (CSPs) face and recommed initiatives for resolving them. EDS believes CSPs can offer a superior customer experience and build sustained customer loyalty by going to market with products and services more quickly and efficiently. But to do so, CSPs must commit to a transformational journey that will ultimately result in customer satisfaction and revenue growth. This insightful book explains how a CSP can reshape its business model and IT environment to achieve significant business results.

For me, managing awesome teams was both rewarding and exciting. I learned early on that great managers take care of their team members; they do the right things for the right reasons. By helping team members focus on the same vision, they will begin to feel as if they're playing a championship game every day. People like to win and most dream of being on a winning team. The saying Life is a journey not a destination, is so true. Hopefully this book will provide you with some of those right things to do, or Silver Bullets you might say.

Taking a global and critical perspective, this textbook presents the concepts, theories and applications from the field of intercultural communication in a lively and easy-to-follow style. Covering all the essential topics, from immigration and intercultural conflict, to intercultural health communication and communication in the workplace, this cutting-edge 4th edition: Explains the key theories and concepts you need to know. Brings theory to life with a range of global case studies. Ties key ideas and debates to the reality of intercultural skills and practice. Adds a new chapter on intercultural communication and business. Expands coverage of topical areas such as health and crisis communication and virtual communication in the workplace. Introducing Intercultural Communication is the ideal guide to becoming a critical consumer of information and an effective global citizen. It is essential reading for students of intercultural communication across media and communication studies, and international business and management. 

Practical, real-world sales advice you can apply immediately to improve your numbers In Coffee’s For Closers: The Best Real Life Sales Book You’ll Ever Read, veteran sales leader and coach Tony Morris delivers a can’t-miss, hands-on guide to becoming the best salesperson you can be. This is not a book filled with high-level theories – rather it is a book that offers innovative and easy-to-understand sales techniques you can apply immediately and integrate into your daily life as a salesperson. In the book, you’ll explore tried-and-true, step-by-step tutorials on getting past gatekeepers, cold-calling, questioning, listening to customers, and crafting airtight proposals. You’ll also find: Expert tips on gaining commitment and closing, as well as advice on how to handle prospects’ objections and stalling tactics Ways to generate leads, build rapport with customers, prepare for your next sales call, and even manage your time wisely Strategies for handling rejection - a frequently encountered experience for every salesperson A practical blueprint for sales success that is heavily informed by real-world experience and commonsense, Coffee’s For Closers will become one of those essential resources you rely on to inform your everyday approach to sales.

HOW TO UNDERSTAND people so you can increase your sponsoring rate and develop the skills to be an effective leader? WHY YOU NEED A DREAM, how to discover and build it, and set goals to achieve it? HOW TO INCREASE your enthusiasm and develop the attitudes and habits of a winner, so you'll be an example for others? HOW TO BLAST - THROUGH your obstacles and accomplish your goals, so you get free and live your dream? HOW TO BE MORE PRODUCTIVE, not just busy, and Inspire others to take action, so your group can grow? Inside You is the Reason Why --- Your Dream. When people take total responsibility for their own success and stop making and accepting excuses, their business can really start to blossom.

The "HP Way" has attained a kind of mythological status for anyone familiar with the company’s history of phenomenal growth and innovative culture. It’s a different way of thinking about business, of managing people, of integrating the broader interests of society—a way that not only sparked Silicon Valley, but impacted the entire world. Trope Publishing Co.’s The Evolving Way celebrates HP’s storied history and examines how the HP Way evolves to meet each moment, each challenge, and how its principles continue to shine the light forward.

Strengthen your company culture through inclusive and equitable policies and practices The global workforce and marketplace will continue to undergo dramatic demographic shifts--redefining the workplace, the workers, and how work gets done. Organizations that want to attract and retain the best talent and to capitalize on the full breath of their perspectives and experiences must first reflect our society as a whole, and secondly, must create the right kind of work environment where ALL talent can thrive. That means valuing diversity, creating more equitable policies and practices, and fostering a welcoming and inclusive culture. In Diversity, Equity & Inclusion For Dummies, global workforce expert, and three-time Chief Diversity and Inclusion Officer Dr. Shirley Davis unveils her extensive collection of real-world experiences, stories, case studies, checklists, assessments, tips, and strategies that will give you a deeper understanding of the business impact of DEI and how your role as a leader can contribute to your company's long term success. You'll learn: The fundamentals of DEI and how it drives business performance and impact How to conduct comprehensive DEI organizational assessments to identify systemic and institutional inequities Tactics and strategies for having necessary but difficult conversations, and how to make them impactful Skills and competencies that every leader needs in order to effectively lead the new generation of workers How to operationalize DEI across your organization, measure its impact, and sustain it long term Diversity, Equity & Inclusion For Dummies is a must-read guide for any leader at any level who wants to ready themselves for the workplace of the future and reap the benefits of a full spectrum diverse ideas, backgrounds, and experiences. It also belongs on the reading lists of human resources and DEI professionals actively seeking to go broader, deeper, and have greater impact in their DEI work.

From Kim Scott, author of the revolutionary New York Times bestseller Radical Candor, comes Just Work – how we can recognize, attack and eliminate workplace injustice – and transform our careers and organizations in the process. 'Powerful and perceptive . . . belongs on the shelves – and in the hearts and minds – of leaders everywhere.' – Daniel H. Pink, bestselling author of To Sell is Human We – all of us – consistently exclude, underestimate and under-utilize huge numbers of people in the workforce even as we include, overestimate and promote others, often beyond their level of competence. Not only is this immoral and unjust, it’s bad for business. Just Work is the solution. In Just Work Kim Scott reveals a practical framework for both respecting everyone’s individuality and collaborating effectively. This is the essential guide leaders and their employees need to create more just workplaces and establish new norms of collaboration and respect.

Life Is A Carousel is the story of a young immigrant who manages to live a life that epitomizes the best of the American Dream. Living a life of ease and comfort in homeland, he is forced to flee to the U.S. where he must adjust to a new environment and begin a new life. Life Is A Carousel is filled with both humor and hope and is also a book with a message. It can convey that even when someone has lost everything, there is still hope. Believing in God and believing that if one has faith, ambition and is willing to go "All Out" one can succeed.... and do it with honor and integrity. Life Is A Carousel my friend, Come, Hop on, take a spin. We have tales to tell, and once you have been, We hope you will want to ride again.

If you could sit down to dinner with some of the world's most ambitious startup entrepreneurs, what would you ask them? Since 2011, 9others has hosted over 5,000 entrepreneurs at 500 events in over 45 cities around the world and asked one simple question: what's keeping you up at night? We’ve heard the challenges that entrepreneurs all around the world have faced; their thinking and the behavioural traits that helped them overcome those challenges. In this book, 9others founders Katie Lewis and Matthew Stafford will help you discover the questions you should be asking yourself as you start and scale your own start up, and why you should go on your own journey to find your 9others.

"Netta's practical blueprint for how to implement DEI into an organization will be transformational to leaders and employees alike." —Marc Lore, Former CEO of Walmart; NBA Owner, Minnesota Timberwolves; Founder of Telosa A practical hands-on and revolutionary DEI formula for real and lasting change. DEI is an 8-billion dollar industry that is not yet accessing its full potential through real solutions and results. However, through a powerful formula of policies and practices that motivate employees to be more socially and self-aware, The Inclusive Organization is a revolutionary yet practical resource for individuals at any stage of their career. Jenkins discusses human behavior, workplace psychology, and shares her DEI-tested framework for success. You'll read about: The "how" of DEI implementation with actionable steps Creating your own customized DEI roadmap with worksheet examples and toolkits Stories and firsthand observations that bring to life important concepts Many employees across all levels and organizations are looking to drive actionable impact, but unfortunately lack the knowledge and support in doing so. This book will help any organization improve their DEI initiatives and create the sustainable and scalable change employees want to see within their workplace. Readers will be able to utilize worksheet examples and toolkits out of this book to build their own DEI roadmap. The Inclusive Organization is a must-read for any workplace committed to real and lasting change.