An essential resource for managers at every level of any organization A management book written by managers for front-line managers, The Effective Manager, 2nd edition, is a concise, practical, and incisive take on what to do and say to get the best results possible from your co-located or remotely distributed team. The book's concrete advice will improve your relationships with your team members, increase your chances of being promoted, and generate trust amongst those you lead. You'll learn why managing remote teams is so much harder than managing one in a single location and how to meet that challenge head-on. You'll also discover how to introduce your ideas to your team, counter their concerns and pushback, and ensure your instructions are followed. In the place of vague bromides about being "impactful" or "candid," you'll get hands-on guidance on how to behave in the situations that managers find themselves in on a daily basis. The authors also offer: Data- and evidence-driven advice that's been proven to work in the real world over the last 30 years Ground-level, real-world tips on getting the best work out of your team without burning them out Four critical manager behaviors that build success: Know your people, talk about performance, ask for more, and push work down A book for every manager at every level, The Effective Manager shows you what you can do now, today, with your team members to improve their performance, increase personnel retention, and get better results.

When John Schilling, an unassuming midlevel accountant, joined Columbia Healthcare Corporation --the nation's fastest growing and revolutionary network of public hospitals -- it seemed like the start of an exciting new career with great advancement and earnings potential. He never expected to become a catalyst for the series of "whistleblower" lawsuits that ripped through the healthcare industry in the late 1990sIn Undercover, John Schilling tells the story of his harrowing journey from ordinary citizen and loyal employee to covert FBI informant and top witness for the Justice Department in the largest criminal healthcare fraud case in U.S. history. It began when he stumbled upon evidence-- a $3.5 million accounting "error"--of his company's routine practice of defrauding Medicare. When pressured to comply with stealing from taxpayers, Schilling knew he had to speak up for what he believed was right, regardless of the cost to his job, his reputation, and his family. His courageous choice would consume the next seven years of his life, leading to more drama, angst, turmoil, and money than he could have imagined. Ultimately, Schilling's moral conviction and a little known law, the False Claims Act, paid off by forcing the formidable healthcare conglomerate of Columbia/HCA to pay back $1.7 billion to the federal government.Revealing the personal side of a thankless role, Undercover is a gripping and inspiring account of a long, hard, life-- changing quest for justice. ADVANCE PRAISE FOR UNDERCOVER"Undercover crackles with authenticity as it recounts in a lively, readable style how a man on the inside risked everything and blew the whistle on a giant healthcare company that was systematically looting the Medicare program out of billions. A good read for anyone, but a must-read for someone who may contemplate taking the same path as John Schilling" -- John R. Phillips, "The nation's premier whistleblowing attorney" according to the The Wall Street Journal and the National Law Journal"John Schilling's book is a must-read for whistleblowers. He shows you how hard it can be, yet also shows you how to prevail. Best of all, John shows you how to be a good citizen" -- Jim Moorman, past President, Taxpayers Against Fraud

An essential work on teams—now updated with new research and tools and a new preface—X-Teams shows how an externally focused team model is the key to fueling innovation and your organization's success. You build a team around top-notch talent. The team members work well together; they're committed to the mission and are highly motivated to perform. Yet the results are disappointing. You're not seeing creativity and flexibility. You're not getting breakthrough ideas. "Good" teams build camaraderie, confidence in their abilities, and a solid process for working together. But these internal dynamics—while positive in themselves—can create a wall between the team and the outside world. And that wall can prevent the team from adapting to change and delivering value to the organization. In this updated, streamlined edition, with a new preface and practical tools, Deborah Ancona and Henrik Bresman describe an externally focused team model—the x-team—that is even more relevant today than when it was first introduced. With their distinctively flexible membership and leadership structure, x-teams continuously reach outward to fuel the innovation process. With new examples and research from organizations such as Microsoft, Takeda, and the Museum of Modern Art, Ancona and Bresman show you how to build x-teams that: Keep pace with shifts in markets, technologies, cultures, and your competition Innovate by moving quickly from generating ideas to executing and diffusing them throughout your organization Employ "distributed leadership" to unlock crucial information, expertise, and new ways of working together—wherever these qualities reside, whether within or outside your company In an increasingly complex and ever-changing world, where adaptability and creativity are paramount to an enterprise's success—and even its survival—X-Teams is your handbook for winning.

Master the key marketing challenges and see how you can develop meaningful connections with your customers. Principles of Marketing, global edition, 19th edition by Kotler and Armstrong shows you how to create vibrant, interactive communities of consumers in today's fast-changing, increasingly digital and social marketplace. Ideal for students who study marketing courses, this textbook offers a comprehensive overview of the fundamental principles of marketing within an innovative customer-value framework, providing you with the knowledge and resources to create vibrant, interactive communities of consumers who make products and brands an integral part of their daily lives. This latest edition has been revised and enhanced to reflect the major trends impacting contemporary marketing, packed with stories illustrating how companies are using new digital technologies to maximise customer engagement and shape brand conversations, experiences and communities. Key features include: Both traditional and fast-changing trending topics that give you a well-rounded knowledge of marketing concepts, technologies and practices. End-of-Chapter Reviews, Discussion Questions, and Critical-Thinking Exercises that allow you to practice what you have learned. A sample marketing plan showing you how to apply important marketing planning concepts. End-of-chapter Company Cases that facilitate discussion of current issues and application of marketing concepts to company situations. Also available with MyLab®Marketing MyLab is the teaching and learning platform that empowers you to reach every student. By combining trusted author content with digital tools and a flexible platform, MyLabMarketing personalises the learning experience and improves results for each student. If you would like to purchase both the physical text and MyLab®Marketing, search for: 9781292449272 Principles of Marketing, Global Edition, 19th edition plus MyLab®Marketing with Pearson eText. Package consists of: 9781292449364 Principles of Marketing, Global Edition, 19th edition 9781292449371 Principles of Marketing, Global Edition, 19th edition MyLab®Marketing 9781292449388 Principles of Marketing, Global Edition, 19th edition MyLab®Marketing with Pearson eText MyLab®Marketing is not included. Students, if MyLab is a recommended/mandatory component of the course, please ask your instructor for the correct ISBN. MyLab should only be purchased when required by an instructor. Instructors, contact your Pearson representative for more information. This title is a Pearson Global Edition. The Editorial team at Pearson has worked closely with educators around the world to include content, which is especially relevant to students outside the United States.

This book offers the first full-length biography of the man often described as one of the most influential and innovative people in the gaming industry over the past 50 years. King of the Slots: William "Si" Redd relates the fascinating, only-in-America success story of one man's improbable rise from the depths of poverty to the heights of international commerce and dazzling wealth. William Silas "Si" Redd is recognized as one of the most important and influential persons in the gaming industry over the past half century. The company he founded, International Game Technology (IGT), is the world leader in the manufacture of gaming equipment and gaming software features. His video poker is the most popular slot machine since the original debuted in 1899. King of the Slots covers the life (1911-2003) and rags-to-riches story of the man who changed the face of the casino gaming industry. Both a business book and a biography, it introduces readers to the nation's leading gaming centers, Apollo-era technology and how it changed gambling, and the race to perfect the first video poker game. It also gives them a chance to meet the characters with whom Redd rubbed shoulders, including Howard Hughes, Mafia capo Raymond Patriarca, Arizona cowboy and pig farmer Jimmie Hughes, gaming legend Bill Harrah, and casino visionary Jay Sarno.

For professionals who feel lost in a forest of marketing and for students who need ways to organize and access what they are learning quickly, this is the guide and sourcebook for you. Rogers lists and defines 1,012 marketing strategies and tactics succinctly by category, and provides a way to retrieve them by any of the different names they're known by. He explains several hundred proven marketing techniques, and defines essential and obscure marketing terms. As a reliable how-to for people preparing formal plans for projects in marketing, advertising, and public relations, Rogers' field tested material, his own and others', can be quickly understood and immediately applied. The result is a unique, necessary resource for marketers on the way up--and for those already there.

Rogers' approach is simple and linear. First, he describes a basic method for developing a marketing plan by detailing effective research techniques. He illustrates how to identify prime customers and prospects, as well as how to evaluate products, services and organizations, and then imparts the objective-setting process, including directions for establishing clear and measurable marketing goals. He defines specific tactics, offering a glossary of terms. Strategies are listed in separate chapters, categorized by their application to: market, product or service, name or brand, packaging, pricing, distribution or logistics, and other criteria. In addition, he discusses key promotion strategies that will increase the success of current marketing efforts. The book concludes with 19 appendices that present tabular detail and other valuable information.

Reinventing the Museum: Relevance, Inclusion and Global Responsibilities is the third edition following the 2004 and 2012 versions of the Reinventing series. More than a decade since the prior volume, this edition features all new content written since 2017 germane to this pivotal time for museums and the world. The book illuminates the complex external realities and shifts impacting museums, to spur and initiate relevant transformation in order to help define museum's most impactful role in the ecosystem of their diverse communities at the local, regional and global levels. The urgency for meaningful change is key for museums to emerge as central, more vital contributors in a world that requires new visionary leaders with strategies to make a difference. The anthology features leading thinkers from across the globe each probing a thread or topic that creates a look into the origins, realities and pressures marking this pivotal time for museums. The introduction frames the book, highlights the issues of our times and the structure of the articles compiled and sequential flow of the contents. Setting the stage for the book is an update to the Reinventing the Museum Tool. Five sections feature carefully selected articles that create a flow of topics and greater understanding of the issues of our times. Each section unfolds with a sequence of thinking that leads into the subsequent sections and chapters. From highlights of the realities from a global perspective to shifts in institutional mindset to the urgency to achieve inclusion and equity holistically in museums to fresh perspectives of practical approaches to actualize the reinvented museum - the range of topics unfolds an informed path forward. Whether a student, trustee, or staff member this volume is inspiring, informative, fresh, and a must read for any aspiring or active museum professional.

Social capital is a relatively new concept in the social sciences. In the last twenty or so years it has come to indicate that networks of social relationships represent a 'resource' for both the individual and society, since they provide support for the individual and facilitate collective action. Although this is not an entirely new idea, the more systematic way in which social capital captures such an intuition has created a new theoretical paradigm and helped to develop a series of innovative research programs in politics, economics, and the study of human well-being. The concept has gained currency beyond academia, extending its influence to political and policy-making circles at local, national, and international levels. It has also affected the way in which social surveys are conceived and public policies assessed. As the idea of social capital has spread, the literature about it has increased exponentially. After twenty years of rapid expansion it is time for a more considered and critical assessment of how the original concept has been adapted and refined, and how successful its application has been. The Handbook of Social Capital intends to do precisely that. It offers a state-of-the-art view of discussions about the concept of social capital and the way in which it has been applied in empirical research.
The organization of the Handbook reflects this intention by focusing on conceptual development and analysis in the first part; by identifying two main areas of research in which social capital has favored the development of new and influential research programs--political participation in democratic societies, and economic development; and by exploring the more normativeand policy oriented consequences of social capital. All chapters comprising the volume were specifically written for the Handbook by some of the main experts in the fields. The book provides an authoritative and innovative introduction to the study of social capital.

This revised set of resources for Cambridge International AS and A Level Business syllabus (9609) is thoroughly updated for the latest version of the curriculum. Written by experienced authors, the Coursebook provides comprehensive coverage of the syllabus. Accessible language combined with the clear, visually-stimulating layout makes this an ideal resource for the course. Questions and explanation of key terms reinforce knowledge; different kinds of activities build application, analytical and evaluation skills; and case studies contextualise the content making it relevant to international learners. It provides thorough examination support for all papers with exam-style questions with each chapter and an extensive Paper 3 style case study with each unit. The student CD-ROM contains revision aids, further questions and activities. A Teacher's CD-ROM is also available.

The story of the three Trumps mirrors America's transformation from a land of striving immigrants to a world in which the aura of wealth alone can guarantee a fortune. The Trumps begins with a portrait of Donald's immigrant grandfather, who as a young man built hotels for miners in Alaska during the Klondike gold rush. His son, Fred, took advantage of the New Deal, using government subsidies and loopholes to construct hugely successful housing developments in the 1940s and 1950s. The profits from Fred's enterprises paved the way for Donald's roller-coaster ride through the 1980s and 190s into the new century.

With his talent for extravagant exaggeration, Donald Trump turned the deal-making know-how of his forebears into an art form. By placing Donald's much-publicized life within the context of his family, Gwenda Blair adds a new dimension to a glitzy, larger-than-life -- yet ultimately enigmatic -- figure.

Workplace relationships are critical to how work gets done in organizations. While current research gives rigorous theoretical and empirical insights regarding workplace relationships, and what are often known as social networks, there are only limited details of the practical applications of workplace relations. This edited collection provides readers with cutting edge theoretical and practical insights from the latest research at the intersection of social networks and workplace relationships. This volume has a dual focus. First, it examines the outcomes of workplace relationships, such as individual performance and how social network relationships affect attitudes and behaviours. Second, it examines how workplace relationships are formed and their implications with regard to friendship, trust and collegiality. Drawing on innovative research on social networks, the authors examine the importance of workplace relationships across a broad selection of institutional settings. Featuring practical applied examples, this collection brings together insights from leading scholars in a practical and accessible format for academics and students.

Pay-to-Play Politics examines money and politics from different angles to understand a central paradox of American democracy: why, when the public and politicians decry money as the worst aspect of American politics, are there so few signs of change? Everyone from Hillary Clinton to Bernie Sanders to Ted Cruz complains about the corrupting role of money and politics, but money is the lifeblood of their political survival. The public, too, deplores big money politics, despite regularly reelecting the richest candidates for office. The purpose of this book is to reconcile how—against many people's wishes—the connection between money and politics has come to define American democracy. Examining the issue from the perspective of the public, the courts, big business, Congress, and the presidency, Heath Brown argues that money can often be harmful to the political process, but not always in ways we expect or in ways we can directly observe. More money does not necessarily guarantee electoral, legislative, or executive victories, but money does greatly change political access, opportunity, and trust. Without a nuanced understanding of the nature of the problem, future reforms will be misguided and fruitless. Pay-to-Play Politics concludes by making concrete recommendations for reform, including feasible ways to reach bipartisan consensus.

This second edition provides both a history of black entrepreneurship in America throughout all periods of American history and a roadmap that explains the steps that prospective entrepreneurs must take to achieve success in business. This second edition of The African American Entrepreneur explores the lower economic status of black Americans in light of America's legacy of slavery, segregation, and rampant discrimination against black Americans. The book examines the legal, historical, sociological, economic, and political factors that together help to explain the economic condition of black people in America, from their arrival in America to the present. In the process, it spotlights the many amazing breakthroughs made by black entrepreneurs even before the Civil War and Emancipation. Part One explores the history of African American entrepreneurs from slavery to the present; Part Two provides a primer and roadmap to success for aspiring entrepreneurs.

Zimbabwe has invested in women’s emancipation and leadership while articulating a strong Pan-Africanist ideology, providing a valuable entry point into understanding the dynamics relating to women’s leadership in Africa. It is also characterised by radical religious pluralism, thereby facilitating an appreciation of the impact of religion on women’s leadership in Africa more generally.  This volume reflects on the role of Zimbabwean women in religio-cultural leadership, with a specific focus on roles within religious organizations. It begins by examining Zimbabwean church women’s leadership roles in long established faith communities. The chapters then hone in on the emergence of churches or ministries founded by women in Zimbabwe, starting from the pre-colonial era and advancing through the last forty years of independence. Hence, the book offers a comprehensive assessment of the challenges and opportunities women in leadership face in religious institutions in the country, before exploring the impact of the pandemic on the ability of women to lead. It will make a major contribution to the advancement of scholarship of gender and leadership in emerging markets.

For many years, law enforcement administrators, government officials, and researchers have explored the possibility of professionalizing law enforcement agencies and their officers. Some have called for mandatory college education requirements while others have argued for the formation of a national police force. In 1979, police practitioners from various law enforcement executive organizations met to develop a process to professionalize police agencies by instituting standards covering the wide range of police functions. The Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA) was born. This book describes the results of a study that evaluated the impact of CALEA accreditation on specific personnel administration practices in municipal police departments. The author compares accredited and non-accredited departments for personnel practices including procedures for officer selection, promotion, and the integration of formal education requirements.

In our fast-changing world, leaders are increasingly confronted by messy, multifaceted challenges that require collaboration to resolve. But the standard methods for tackling these challenges--meetings packed with data-drenched presentations or brainstorming sessions that circle back to nowhere--just don't deliver.
Great strategic conversations generate breakthrough insights by combining the best ideas of people with different backgrounds and perspectives. In this book, two experts "crack the code" on what it takes to design creative, collaborative problem-solving sessions that soar rather than sink.
Drawing on decades of experience as innovation strategists--and supported by cutting-edge social science research, dozens of real-life examples, and interviews with well over 100 thought leaders, executives, and fellow practitioners-- they unveil a simple, creative process that leaders and their teams can use to unlock solutions to their most vexing issues. The book also includes a "Starter Kit" full of tools and tips for putting the book's core principles into practice.

Creative thinking is about finding a way of looking at problems or situations from a fresh perspective to conceive of something new or original. It then becomes inventive thinking when something is created. If you have a brainstorming meeting and dream up dozens of new ideas, then you have displayed creativity but there is no inventiveness until something gets implemented. So, creativity and inventiveness go together hand in hand. With his usual flair for narrative, sharing personal experiences, inspirational stories and motivational quotes, Neil Francis will help you to unleash your inner creativity and apply it every day in everything you do!

(Hardcover)Tom went from mopping 7-11's to the board of directors of the largest stone association in the world. All before 35 years of age. He presently owns part of 4 companies, trains people from the private and corporate sectors and writes articles for major trade magazines. How does one do that? These are secrets you will not find anywhere else on how to go from little to big in a short time in business. Straightforward and honest approach with time proven techniques and professionalism. They can work with any business no matter what you do or sell.

Feminism, Diversity and HRD aims to enhance critical understandings of feminism, diversity and HRD theorization and practice in the global political economy. This involves addressing race, class and intersectional approaches to evaluating inequalities in society/organizations. Feminism, Diversity and HRD will bring together cutting-edge analysis to offer a critical interdisciplinary overview of the feminism, diversity and HRD debates that are only just emerging. Crucially, it will offer new insights on the governance and policy-making dimensions of national HRD, and the gender agendas advocated by global institutions which are influenced by social justice themes. In this respect, the contributions in this volume offer more than just a tried and tested analysis of the political, knowledge and skill gap problems that face organizations and nation states. Rather, they are agenda-setting and forward-looking since they critically consider what the HRD solutions currently on offer are, and how they can be further improved. Thus, the contributions will cover theoretical and policy perspectives not previously covered in a critical text of this kind.

Popular blogger and CHRO Kris Dunn presents a hard, but compelling reality: every HR professional on the planet can be classified as one of 9 'Faces' based on your career level and your ability to innovate and drive change. The book opens with a behavioral assessment, so readers can quickly identify their own 'HR Face' then reveals career tracks, behavioralmarkers, ROI, macro-trends driving behavior, and market demand for each face. Which face are you? Which one do you want to be? Whether you're a solo HR pro trying to make your way in the world or an HR leader trying to build a cohesive HR team, this is your no-BS playbook to empowering your HR career and elevating our profession.

The information revolution has ushered in a data-driven reorganization of the workplace. Big data and AI are used to surveil workers and shift risk. Workplace wellness programs appraise our health. Personality job tests calibrate our mental state. The monitoring of social media and surveillance of the workplace measure our social behavior. With rich historical sources and contemporary examples, The Quantified Worker explores how the workforce science of today goes far beyond increasing efficiency and threatens to erase individual personhood. With exhaustive detail, Ifeoma Ajunwa shows how different forms of worker quantification are enabled, facilitated, and driven by technological advances. Timely and eye-opening, The Quantified Worker advocates for changes in the law that will mitigate the ill effects of the modern workplace.

Lean Sigma initiatives often plateau and fail because the philosophy on which they should be built to ensure sustainability is missing. Business conducted in China is different than in the West. "Change management" is nonexistent as relationships are key when suppliers work with clients and when management/employees interact. This book presents the FUSE (Formulate, Understand, Synthesize, Execute) approach which maximizes performance improvement. It embodies three core Chinese values that achieve these objectives: trust (shin), relationships (guanxi) and reflective thinking (zhi).

An accessible, practical, step-by-step guide that supplements Getting Things Done by providing the details, the how-to's and the practices to apply GTD more fully and easily in daily life The incredible popularity of Getting Things Done revealed people's need to take control of their own productivity with a system that reduces the stress of staying on top of it all. Around the world hundreds of certified trainers and coaches are engaged full time in teaching the process, supported by a grassroots movement of Meetup groups, LinkedIn groups, Facebook groups, podcasts, blogs and dozens of apps based on it. While Getting Things Done remains the definitive way to gain perspective over work and create the mental space for creativity and mindfulness, The Getting Things Done Workbook enhances the original by providing an accessible guide to the GTD methodology in workbook form. The workbook divides the process into small, manageable segments to allow for easier learning and doing. Each chapter identifies a challenge the reader may be facing - such as being overwhelmed by too many to-do lists, a messy desk or email overload - and explains the GTD concept to address. The lessons can be learned and implemented in almost any order, and whichever is adopted will provide immediate benefits. This handy instructional manual will give both seasoned GTD users and newcomers alike clear action steps to take to reach a place of sustained efficiency.