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Books > Business & Economics > General

How to be a Successful Sales Person - And how to Manage your Success (Paperback): Malcolm Rawle How to be a Successful Sales Person - And how to Manage your Success (Paperback)
Malcolm Rawle
R370 R335 Discovery Miles 3 350 Save R35 (9%) Ships in 9 - 17 working days

An easy to read training guide to becoming a successful sales person. Explained with humour and coloured illustrations

The Book of Five Rings (Paperback): Miyamoto Musashi The Book of Five Rings (Paperback)
Miyamoto Musashi
R224 R202 Discovery Miles 2 020 Save R22 (10%) Ships in 9 - 17 working days
The Art of Starting - How to Build Your Creative Business from the Ground Up (Hardcover): Iona Mathieson, Romy St Clair The Art of Starting - How to Build Your Creative Business from the Ground Up (Hardcover)
Iona Mathieson, Romy St Clair
R360 R326 Discovery Miles 3 260 Save R34 (9%) Ships in 5 - 10 working days

‘Together, these two have created a flourishing business’ - Vogue Ditch your day job or set up your side project with this ultimate guide to starting and running your own creative business. The Art of Starting guides you from the first step right through to the everyday running of a successful creative business. Whether your passion is in craft, photography, food, fashion or design, this book is full of indispensable advice. Iona Mathieson and Romy St Clair are two entrepreneurs who learnt the hard way and are here to share everything they wish they’d known at the start. Their practical advice helps you to use what you already know and develop future proof skills in a fulfilling job that works for you. In The Art of Starting you will: – Discover your strengths, foster community and create meaningful client relationships – Learn how to value yourself, your product and negotiate fees – Find out what school didn’t teach; from tax and accounting to social media management and developing community Iona and Romy started their floristry business SAGE Flowers with no formal training and less than £1,000. In a few short years, they grew a floristry empire, have been lauded as London's go-to florists, and have an enviable client list including Mercedes, Nike, Glossier and Fenty. In The Art of Starting they share tips and secrets from experts and entrepreneurs so that your creative business will succeed too.

From Regulatory Policies to International Arbitration - Political Economy (Paperback, New edition): Mehmet Nar From Regulatory Policies to International Arbitration - Political Economy (Paperback, New edition)
Mehmet Nar
R908 Discovery Miles 9 080 Ships in 10 - 15 working days

This book provides a comprehensive analysis of the field of political economy. For this purpose, following a theoretical framework, basic information on political economy is presented, particularly by utilizing current international data. The relationships of political economy with processes ranging from regulatory actions of governments to international arbitration are also addressed. With a case study of US sugar markets, it is explained that it is not possible to understand economic problems and conduct realistic analyses without focusing on political policies. Another important feature of the book is that current topics are presented to the reader in a language that everyone can understand, with the inclusion of figurative representations and graphics. In this respect, the book stands out with its simple explanations and more innovative and original narration than that found in similar books.

Business & Marketing Across Cultures (Hardcover): Julie Anne Lee, Jean-Claude Usunier, Vasyl Taras Business & Marketing Across Cultures (Hardcover)
Julie Anne Lee, Jean-Claude Usunier, Vasyl Taras
R4,269 Discovery Miles 42 690 Ships in 10 - 15 working days

In an increasingly interconnected and global business environment, it is crucial that businesses recognise how a better understanding of cultural differences can help to foster greater business success. This book will help you to develop essential cross-cultural insights for when business and marketing goes global through a range of frameworks and learning features.  The authors explore the roles of culture, communication, language, interactions, decision-making, market entry and business planning when working across geographical regions. They recognise the rich diversity in international markets and local consumer knowledge and marketing practices. Readers are encouraged to engage in cultural self-reflection to help better design and implement business strategies in local markets. Throughout, the book links to the x-culture learning project, which is an experiential multicultural exercise and form of student assessment where collaborative virtual teams are formed and together solve real world international business problems. This is an essential textbook for university and college students of international and cross-cultural marketing as well as international and intercultural business. It will also be of interest to business and marketing practitioners working in global contexts.

Laid Bare: What the Business Leader Learnt From the Stripper (Paperback): Paulina Tenner Laid Bare: What the Business Leader Learnt From the Stripper (Paperback)
Paulina Tenner
R427 Discovery Miles 4 270 Ships in 10 - 15 working days

Paulina Tenner presents a unique perspective on emergent social change in the world of work, and a method to achieve a balance of wholeness and profitability in a commercial organisation. As the #metoo movement has swept over the globe, it's time to begin a discussion of how feminine and masculine principles can be integrated together safely, in organisations of all kinds, and in commercial organisations in particular. This books begins that conversation.

Introduction to Healthcare Quality Management (Paperback, 4th Revised edition): Patrice L. Spath, Kenneth A. Devane Introduction to Healthcare Quality Management (Paperback, 4th Revised edition)
Patrice L. Spath, Kenneth A. Devane
R1,920 R1,803 Discovery Miles 18 030 Save R117 (6%) Ships in 9 - 17 working days
Planning, Implementing, and Evaluating Targeted Communication Programs - A Manual for Business Communicators (Hardcover):... Planning, Implementing, and Evaluating Targeted Communication Programs - A Manual for Business Communicators (Hardcover)
William D. Crano, Gary W. Selnow
R2,588 Discovery Miles 25 880 Ships in 18 - 22 working days

This book is well documented, well written, well researched and is up-to-date. It is non-sexist. It is more than a manual for business communicators.' It is more than a book of how to's.' And it is more than a book of do's and don'ts. The authors and contributors skillfully draw upon a broad range of social sciences literature and their personal communication experience, both of which make this book invaluable in our understanding of the relationship between communication theory and practice. Beyond that, they offer clear guidelines for effective public communication. "Public Relations Review"

This book discusses the strategy of targeted communication and explains the steps necessary to plan and implement an effective information program. Selnow and Crano both place their recommendations in a communication theory and research perspective and show them to have practical application in real-world programs. They deal not only with the how to's, but with the why's as well.

Manipulating Globalization - The Influence of Bureaucrats on Business in China (Hardcover): Ling Chen Manipulating Globalization - The Influence of Bureaucrats on Business in China (Hardcover)
Ling Chen
R1,199 R664 Discovery Miles 6 640 Save R535 (45%) Ships in 10 - 15 working days

The era of globalization saw China emerge as the world's manufacturing titan. However, the "made in China" model—with its reliance on cheap labor and thin profits—has begun to wane. Beginning in the 2000s, the Chinese state shifted from attracting foreign investment to promoting the technological competitiveness of domestic firms. This shift caused tensions between winners and losers, leading local bureaucrats to compete for resources in government budget, funding, and tax breaks. While bureaucrats successfully built coalitions to motivate businesses to upgrade in some cities, in others, vested interests within the government deprived businesses of developmental resources and left them in a desperate race to the bottom. In Manipulating Globalization, Ling Chen argues that the roots of coalitional variation lie in the type of foreign firms with which local governments forged alliances. Cities that initially attracted large global firms with a significant share of exports were more likely to experience manipulation from vested interests down the road compared to those that attracted smaller foreign firms. The book develops the argument with in-depth interviews and tests it with quantitative data across hundreds of Chinese cities and thousands of firms. Chen advances a new theory of economic policies in authoritarian regimes and informs debates about the nature of Chinese capitalism. Her findings shed light on state-led development and coalition formation in other emerging economies that comprise the new "globalized" generation.

The Success System That Never Fails (Paperback): William Clement Stone The Success System That Never Fails (Paperback)
William Clement Stone
R530 Discovery Miles 5 300 Ships in 10 - 15 working days

Using the secrets he'd learned as a newsboy, Stone got his business off the ground. Then he learned other secrets that helped him expand his business. He learned even more secrets when he acquired other insurance agencies. And he kept on learning more and better secrets, until he had built his hundred-dollar company into the multibillion-dollar Aon Corporation. In The Success System That Never Fails, Stone took all of the secrets and lessons he had learned throughout his amazing career, broke them down, analyzed them, and from the results developed his theory that success can be reduced to a formula?a formula that you can learn and apply too. Wealth, health, prestige, happiness, love?all of these riches and more can be yours by learning and applying W. Clement Stone's revolutionary system that, when properly learned and faithfully applied, will never fail to bring you success.

Authentic Leadership (HBR Emotional Intelligence Series) (Paperback): Bill George, Herminia Ibarra, Rob Goffee, Gareth Jones Authentic Leadership (HBR Emotional Intelligence Series) (Paperback)
Bill George, Herminia Ibarra, Rob Goffee, Gareth Jones
R335 Discovery Miles 3 350 Ships in 9 - 17 working days

What does it mean to be yourself at work? As a leader, how do you strike the right balance between vulnerability and authority? This book explains the role of authenticity in emotionally intelligent leadership. You'll learn how to discover your authentic self, when emotional responses are appropriate, how conforming to specific standards can hurt you, and when you need to feel like a fake. This volume includes the work of: Bill GeorgeHerminia IbarraRob GoffeeGareth Jones This collection of articles includes: "Discovering Your Authentic Leadership" by Bill George, Peter Sims, Andrew N. McLean, and Diana Mayer; "The Authenticity Paradox" by Herminia Ibarra; "What Bosses Gain by Being Vulnerable" by Emma Seppala; "Practice Tough Empathy" by Rob Goffee and Gareth Jones; "Cracking the Code That Stalls People of Color" by Sylvia Ann Hewitt; "For a Corporate Apology to Work, the CEO Should Look Sad" by Sarah Green Carmichael; and "Are Leaders Getting Too Emotional?" an interview with Gautam Mukunda and Gianpiero Petriglieri by Adi Ignatius and Sarah Green Carmichael. How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Content Is King - The Complete Guide to Writing Web Content That Sells (Paperback): Laura Briggs Content Is King - The Complete Guide to Writing Web Content That Sells (Paperback)
Laura Briggs
R492 Discovery Miles 4 920 Ships in 10 - 15 working days
Financial Intelligence, Revised Edition - A Manager's Guide to Knowing What the Numbers Really Mean (Hardcover, Revised... Financial Intelligence, Revised Edition - A Manager's Guide to Knowing What the Numbers Really Mean (Hardcover, Revised Edition)
Karen Berman, Joe Knight; As told to John Case
R910 R589 Discovery Miles 5 890 Save R321 (35%) Ships in 10 - 15 working days

"Inc." magazine calls it one of "the best, clearest guides to the numbers" on the market. Readers agree, saying it's exactly "what i need to know" and calling it a "must-read" for decision makers without expertise in finance. Since its release in 2006, "Financial Intelligence" has become a favorite among managers who need a guided tour through the numbers - helping them to understand not only what the numbers really mean, but also why they matter. This new, completely updated edition brings the numbers up to date and continues to teach the basics of finance to managers who need to use financial data to drive their business. It also addresses issues that have become even more important in recent years - including questions around the financial crisis and those around broader financial and accounting literacy. Accessible, jargon-free, and filled with entertaining stories of real companies, "Financial Intelligence" gives non-financial managers the confidence to understand the nuance beyond the numbers - to help bring everyday work to a new level.

Sustainability For Beginners: Introduction And Business Prospects (Paperback): Seeram Ramakrishna, Ramadoss Tamil Selvan Sustainability For Beginners: Introduction And Business Prospects (Paperback)
Seeram Ramakrishna, Ramadoss Tamil Selvan
R1,237 Discovery Miles 12 370 Ships in 18 - 22 working days

This book provides a basic introduction to Sustainability & Sustainable Developments, integrated with current business models and future business prospects. In 10 chapters, the authors cover a wide array of topics comprehensively, in an accessible style of language that will appeal to the uninitiated. Many eye-catching self-illustrated artworks, coupled with in-depth analyses of numerous case studies, allow the reader to grasp the theoretical concepts with ease. Multiple-choice exercises at the end of every chapter (with answers provided) further aid readers in verifying their own understanding. Sustainability for Beginners hopes to encourage effective learning, improve abstract thinking, and culminate sustainable entrepreneurship among students and innovators.

Project Management Planning - From Practice to Applied Research (Hardcover, New edition): Muhamed Abdomerovic Project Management Planning - From Practice to Applied Research (Hardcover, New edition)
Muhamed Abdomerovic
R2,588 Discovery Miles 25 880 Ships in 10 - 15 working days

Project Management Planning explores the science and art of handling planned responsibility and unexpected conditions. The processes of planning contents (initiating, planning, executing, controlling, closing) and the attributes of planning contents (scope, time, resources, cost, quality, risk, benefit, others) are generally common. For that reason, comprehensive project management planning applies across all types of projects and all kinds of planning situations, including, for example, the Agile sequence of shortterm investments or in Critical Chain Buffer management. Evidence shows two massive gaps in project management planning across the field, which this book hopes to address. The first gap is between current project management planning and its potential as a practical discipline. The second gap is between project management system knowledge and its potential as an applied research discipline. This book first explains how a project management plan develops from project management contents, before using the same tools to explain how project management system logic develops from project management system contents. Finally, it shows how project management system contents and its logic improve project management contents. By understanding how a project management plan develops into a project management systems logic, we can implement strong plans across programs, businesses and corporations, organizations, and any entity for which managing plans is an integral part.

Project Management Planning - From Practice to Applied Research (Paperback, New edition): Muhamed Abdomerovic Project Management Planning - From Practice to Applied Research (Paperback, New edition)
Muhamed Abdomerovic
R1,220 Discovery Miles 12 200 Ships in 10 - 15 working days

Project Management Planning explores the science and art of handling planned responsibility and unexpected conditions. The processes of planning contents (initiating, planning, executing, controlling, closing) and the attributes of planning contents (scope, time, resources, cost, quality, risk, benefit, others) are generally common. For that reason, comprehensive project management planning applies across all types of projects and all kinds of planning situations, including, for example, the Agile sequence of shortterm investments or in Critical Chain Buffer management. Evidence shows two massive gaps in project management planning across the field, which this book hopes to address. The first gap is between current project management planning and its potential as a practical discipline. The second gap is between project management system knowledge and its potential as an applied research discipline. This book first explains how a project management plan develops from project management contents, before using the same tools to explain how project management system logic develops from project management system contents. Finally, it shows how project management system contents and its logic improve project management contents. By understanding how a project management plan develops into a project management systems logic, we can implement strong plans across programs, businesses and corporations, organizations, and any entity for which managing plans is an integral part.

Entrepreneurship For Dummies, 2nd Edition (Paperback): Kallen Entrepreneurship For Dummies, 2nd Edition (Paperback)
Kallen
R585 R530 Discovery Miles 5 300 Save R55 (9%) Ships in 5 - 10 working days

The perfect resource for your journey to start a business Entrepreneurship For Dummies is the essential guide to becoming your own boss and a successful entrepreneur. We make it simple to learn every step of the process. Identify an opportunity, learn your customers' needs, test your product, protect your intellectual property, secure funding, and get ready for that all-important launch. In classic Dummies style, this book is packed with practical information and useful advice, all in a fun and easy-to-follow format. Take fear out of the entrepreneurship equation and build the confidence you need to make your fantastic business idea take flight. Get up to date on the latest lingo, new ideas for raising money, and the latest ways to do business in the digital age. Understand the process of starting a business, from beginning to end Complete the necessary planning and meet legal requirements, without the headache Get expert tips and tricks on funding your idea and bringing your product or service to market Build the foundation you need to keep your business thriving and growing Entrepreneurship For Dummies supports you as you travel along the road to success.

How to Master the Art of Interviewing - All You Need to Know to Increase Your Hire Power (Hardcover): Ramzi Karim How to Master the Art of Interviewing - All You Need to Know to Increase Your Hire Power (Hardcover)
Ramzi Karim
R705 Discovery Miles 7 050 Ships in 18 - 22 working days

Significance of 'How to Master the Art of Interviewing' in the present job market? Preparing for an interview in a befitting manner is truly a mammoth task both for an employee and an employer. An interview is the only ploy to get an employee enrolled in his dream job, and enable the employer find the best employee for his organization. However a single mistake can snap the thread and make both lose a prospective option. This is where How to Master the Art of Interviewing penned by Mr. Ramzi Karim comes in. The book is a must as it covers the needs of a job aspirant, the high school students aiming to prepare themselves for the job market, mid terms career changers and experienced professionals as well as recruiters who are frantically in the look out for deserving candidates. Written in lucid language, this book would serve as a readymade tool for successful hiring for both the employer and the job aspirant. Essential features of the book Different interview formats Key qualities of success Successful resume & cover letter writing secrets 30 open and close ended questions with answers Using the right body language How to make use of references properly Guidelines for parents How to prepare for an interview

Budget Happy (Hardcover): Lisa Woodley Budget Happy (Hardcover)
Lisa Woodley
R514 R478 Discovery Miles 4 780 Save R36 (7%) Ships in 18 - 22 working days

Hi, I'm Lisa, and I want to give the word 'budget' a makeover! For most people, the very thought of budgeting makes them want to run a mile. It suggests restriction, going without and only buying the cheapest of the cheap. But at its best, budgeting can mean making smart decisions, planning your spending carefully and having plenty left over for treats. Growing up, I absorbed so many toxic ideas that when I became an adult, I started modelling unhealthy financial behaviours myself, living paycheck to paycheck with little regard for saving. During the December 2021 lockdown, I came across the phenomenon of 'cash-stuffing' on TikTok, where you withdraw your spending money weekly or monthly and divvy it up into sections of a binder. With nothing to lose, and knowing I needed to change my habits, I ordered my binder and started portioning out my notes. And less than a year later, more than 160,000 of you are on this journey with me! I want to help each and every one of you to get on top of your spending and feel more confident with money. In this book I will: - share my personal journey with you, to show how important the way we talk about and behave with money is - explore how to put together a budget that is realistic for you and your family - break down the cash-stuffing method in detail to arm you with all the tools you need to get started So what are you waiting for? Dive in and open up that binder, because it's time to BUDGET HAPPY. READERS LOVE BUDGET HAPPY 'It will get you on the right track to help with money goals' ***** 'A great guide into how to get started with budgeting' ***** 'Hands down the best budget book I have read' *****

The Power of Choice - Embracing Efficacy to Drive Your Career (Hardcover): Michael C. Hyter The Power of Choice - Embracing Efficacy to Drive Your Career (Hardcover)
Michael C. Hyter
R482 Discovery Miles 4 820 Ships in 10 - 15 working days

Straightforward advice for navigating the challenges facing professionals who are underrepresented in the leadership of today's organizations Michael Hyter is one of the nation's highest regarded executives of color, and a widely respected thought leader in the area of talent development and leadership succession. To get there, he worked hard and made his work count through Efficacy. In The Power of Choice he reveals the lessons he learned along the way—putting you on the fast track to career success. This book provides answers to the questions you might face as you immerse yourself in an often confusing and challenging workplace culture. It is about how to take informed personal responsibility for your career. Inside, you'll find an open and frank discussion of how you can—and must, if you want to succeed!—make deliberate choices about who you are and how to represent yourself in your career. You'll learn how to open doors for yourself (rather than waiting for others to open them for you), choose what’s important to you, and decide how you will achieve your goals. Learn how to choose greatness by embracing efficacy to make the most of your time and energy Take your career into your own hands with inspiration from others who have made it Discover how embracing personal responsibility can create the opportunities you've dreamed of Gain deep insights into your own mind and make the right decisions to get where you're going Yes, for those of us who are underrepresented talent, there are tradeoffs to finding success in today's workplace culture. If you rise to the challenge, you stand a good chance of reaching your full potential—both professionally and personally.

Organizing for Reliability - A Guide for Research and Practice (Hardcover): Ranga Ramanujam, Karlene H. Roberts Organizing for Reliability - A Guide for Research and Practice (Hardcover)
Ranga Ramanujam, Karlene H. Roberts
R1,902 Discovery Miles 19 020 Ships in 10 - 15 working days

Increasingly, scholars view reliability—the ability to plan for and withstand disaster—as a social construction. However, there is a tendency to evoke this concept only in the face of catastrophes, such as the British Petroleum oil spill or the Space Shuttle Challenger explosion. This book frames reliability as a fundamental issue in the study of organizations—one that can also improve day-to-day operations. Bringing together a diverse cast of contributors, it considers how we can account for the ability of some organizations to maintain high reliability and what we can learn from them. The chapters distinguish reliability from related lines of inquiry; take stock of relevant research from different disciplinary perspectives; highlight implications for practice; and identify directions, questions, and priorities for future research. The first of its kind in over twenty years, this volume delivers a dynamic base of shared knowledge and an integrative research agenda at a time when organizational reliability has never been so important.

ARS MECHANICA - Driving Innovation (Hardcover): Jean-Marc Gay ARS MECHANICA - Driving Innovation (Hardcover)
Jean-Marc Gay
R1,745 Discovery Miles 17 450 Ships in 10 - 15 working days

ARS MECHANICA traces the comprehensive history of the Herstal Group, renowned worldwide through its brands FN Herstal, Browning, and Winchester. Almost 130 years of technological innovation and unique know-how has allowed the company to develop, manufacture and commercialize leading quality products Fabrique Nationale d’Armes de Guerre (FN) was a pure product of Belgium in the nineteenth century. It could not have emerged at any other time or in any other place. The industrial strength of the country and of its Liège Region, combined with its centuries-old tradition of arms-making, successfully ensured Belgium’s military independence through this period.   ARS MECHANICA retraces the history of this landmark company, now called the Herstal Group, which has emerged as a global industrial force under the control of the Belgian government over the decades. Through this period, FN has endured successive crises and upturns, alongside devastating wars and periods of patient reconstruction. Mechanical engineering is surely the top driver of its progress and resilience, and this clearly shows in the wide variety of FN’s products arms, ammunition, bicycles, cars, motorcycles, commercial vehicles, aircraft engines and more besides—that have been produced by the Herstal Group over the years. In putting this know-how into practice, the company has adeptly adapted to various historical changes. By innovating, inventing and occasionally harnessing current patents to launch new products, FN has indelibly stamped its singular authority through its mechanical engineering genius. Distributed for Mercatorfonds

Data and Decision Sciences in Action 2 - Proceedings of the ASOR/DORS Conference 2018 (Hardcover, 1st ed. 2021): Andreas T.... Data and Decision Sciences in Action 2 - Proceedings of the ASOR/DORS Conference 2018 (Hardcover, 1st ed. 2021)
Andreas T. Ernst, Simon Dunstall, Rodolfo García-Flores, Marthie Grobler, David Marlow
R5,180 Discovery Miles 51 800 Ships in 18 - 22 working days

This book constitutes the proceedings of the Joint 2018 National Conferences of the Australian Society for Operations Research (ASOR) and the Defence Operations Research Symposium (DORS). Offering a fascinating insight into the state of the art in Australian operations research, this book is of great interest to academics and other professional researchers working in operations research and analytics, as well as practitioners addressing strategic planning, operations management, and other data-driven decision-making challenges in the domains of commerce, industry, defence, the environment, humanitarianism, and agriculture. The book comprises 21 papers on topics ranging from methodological advances to case studies, and addresses application domains including supply chains, government services, defence, cybersecurity, healthcare, mining and material processing, agriculture, natural hazards, telecommunications and transportation. ASOR is the premier professional organization for Australian academics and practitioners working in optimization and other disciplines related to operations research. The conference was held in Melbourne, Australia, in December 2018.

Organizational Politics, Justice, and Support - Managing the Social Climate of the Workplace (Hardcover): Russell S.... Organizational Politics, Justice, and Support - Managing the Social Climate of the Workplace (Hardcover)
Russell S. Cropanzano, K. Kacmar
R2,563 Discovery Miles 25 630 Ships in 18 - 22 working days

Experts in the fields of organizational politics and justice explore the nuances of organizational life. They analyze how these concepts work alone and in concert with each other to influence employees' perceptions of and reactions to their organizations. One argument concludes that managers use politics to compensate for the inadequacies in the current approach to human resources management, while another finds that support and justice benefit the employer, not the employee. Practitioners and scholars in human resources, organizational behavior, psychology, and business law will find new and controversial interpretations of human behavior in the workplace.

Breaking the Availability Barrier II - Achieving Century Uptimes with Active/Active Systems (Hardcover): Dr Bruce Holenstein,... Breaking the Availability Barrier II - Achieving Century Uptimes with Active/Active Systems (Hardcover)
Dr Bruce Holenstein, Dr. Bill Highleyman, Paul J. Holenstein
R1,174 Discovery Miles 11 740 Ships in 10 - 15 working days

This book is Volume 2 of a three-part series on active/active systems. It describes techniques that can be used today for extending system failure times from years to centuries, often at little or no additional cost. As our daily lives and corporate well-being become more dependent upon computers, system reliability grows increasingly important. No longer are frequent system outages acceptable. In many cases, failure intervals must now be measured in centuries. Starting with a summary of Volume 1, techniques for achieving extraordinary availabilities are reviewed. These techniques use active/active architectures, in which multiple independent nodes using a common distributed database are cooperating in a common application. Should a node fail, all that is required is to switch the users on that node to a surviving node. Equally important to the achievement of high availability is the ability to upgrade the system hardware and software without denying service to the users. The procedures to do this within an active/active system are described. The secret to high availability is to let it fail, but fix it fast. This volume explores the server, database, and network redundancy techniques that allow fast-fix to happen. The cost considerations involved in such redundant architectures are also explored.

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