Accessible and engaging, this textbook introduces students to the field of personnel psychology, also known as industrial psychology. Based on their years of teaching in this area, Luong, Sprung, and Zickar survey core topics in the field, including job analysis, recruitment, selection, assessment, and performance evaluation. Throughout, they emphasize a psychological – rather than management – approach, explaining the key psychological principles that underpin human resources practices. Supported by plentiful examples, review questions, and discussion questions, this comprehensive overview shows how personnel psychologists endeavor toward a better workplace. Written in a clear and captivating style, this book introduces students to the most recent and pertinent scientific research in personnel psychology, and inspires future study in industrial-organizational psychology and related fields.

The Veloce company is well regarded for producing some of the best single-cylinder motorcycles in race form and for private use. It is not so well-known that Veloce Ltd also produced some twin-cylinder machines: the Roarer, for racing, and the Model O for production. These bikes had many engineering features in common, such as twin contra-rotating crank shafts, inline cranks, shaft drive, and swing arm rear suspension. The supercharged Roarer was never raced because of the advent of war; this also put paid to the development of the Model O, which would have been the first so-called "Superbike." After the war, the Goodman family, owners of Veloce Ltd, focused on the production of a "Motorcycle for Everyman" - an idea that had featured in their production bikes since the formation of the company. They drew on the ideas embodied in the Roarer and the Model O to produce the twin cylinder LE range of motorcycles. These, however, were not well received by the motorcycling public, and many blame the production of the LE for the eventual demise of the company. The purpose of the book is to present, from an engineering perspective, an analysis of the Roarer and the Model O, comparing and contrasting the methods adopted by their designers to meet the different design specifications of these bikes, and to illustrate how the ideas developed in this exercise appeared in the LE range of motorcycles. The authors, Brian Agnew and Ivan Rhodes, met in the 1960s when Brian worked at Rolls-Royce Derby. They spent their weekends tinkering with motorcycles, and both have an intimate knowledge of the Velocette twins both from their time spent together and from their personal projects.

"The wise man knows he doesn't know. The fool doesn't know he doesn't know." Lao Tzu "In the West they only respect experts. But the expert mind is the closed mind." Shunryu Suzuki What's the most important step in fixing a puncture? It isn't jacking up the car, or taking the wheel off, or finding the puncture. There's something more fundamental than any of those. Something without which you can't even begin to fix a puncture. The most important step is finding out you've got a puncture. Without that you can't do anything. Instead of saying, "It's just a bit bumpy, must be the road," and carrying on, you must acknowledge that something has changed and you don't know what that is. If you don't admit you don't know what's happening, you can never find out. If you don't find out, you can never change it. The most important step, always, is admitting you don't know. That's the power of ignorance. In this latest collection of real-life stories, Dave Trott provides lessons about problem solving and creative thinking that can be applied in advertising, business, and the wider world. With his trademark wit, wisdom and critical eye, he shows how great problem solvers and creative thinkers are those who are not afraid to say "I don't know."

Compared to the US, European data and privacy protection rules seem Draconian. The European rules apply to any enterprise doing business in the EU. The new rules are far more stringent than the last set. This book is a quick guide to the directives for companies, particularly US, that have to comply with them. Where US organizations and businesses who collect or receive EU personal data fail to comply with the rule, the bottom line can suffer from very significant official fines and penalties, as well as from users, customers or representative bodies to pursuing litigation. This guide is essential for all US enterprises who directly or indirectly deal with EU personal data.

This volume provides a comprehensive overview of current reforms in public sector quality management in Eastern Europe. Comparisons are made with trends in Western European countries to draw out the lessons emerging from current developments (including e-governance). Case studies from twelve countries and five comparative and conceptual studies identify how quality is put into practice, how the level of quality is assessed through quality accreditation systems and how e-government and citizen involvement may help to improve public service quality. The findings make essential reading for academics and students in public policy and public administration who are interested in modernization of the public sector from an international perspective. It also provides helpful guidance for reformers who want to try new approaches to improving the quality of public services.

In the period between 1865 to 1920, as America shifted from a rural-farming economy to urban-manufacturing, a major transformation also occurred in the behavior of the country's consumers. This change is perhaps best illustrated in the advertisements that appeared in popular magazines. They began by simply informing consumers of the cost and availability of a product, but, by 1920, they were projecting an image that defined the American dream in terms of a consumption ethic. In this historical analysis of advertisements, James Norris explores this transformation of society and its ads, and the role that advertising played in developing a national market for consumer goods, creating demand for mass-produced items, and shifting the consumption habits of Americans. Focusing primarily on popular journals and magazines with national circulations, Norris traces how, by the 1920s, America had become a society in which consumption and spending had replaced old virtues. He examines a number of issues affecting this change, including how national markets developed, how consumers were convinced to buy products they had never seen before, what appeals manufacturers used to build markets, and how consumers were persuaded to purchase items that had previously been produced locally or in the home. Other factors that played a role in the transformation are also considered, such as the breakdown of localism, an increasingly educated citizenry, the potential for mass production, and a growth in per-capita income. Whenever possible, the advertisements themselves have been quoted and reproduced, fully illustrating Norris' premise that they are mirrors of the society that produced them. This study will bean important resource for courses in business history, economics, women's studies, and the history of advertising, as well as a valuable addition to college, university, and public libraries.

The Nordic countries have the world's best working life. Unlike in many other countries, global competition has not created inequality, uncertainty, long working hours, standardization and restrictive managerial control. The main reason for this lies in the way interests are expressed and conflicts are resolved. Both employees and employers are well organized and both recognize the interests of the other. Working life develops in a constant interaction between conflict and compromise. This book examines working conditions in Norway, Denmark, Sweden and Finland. It explores how these good working conditions are created and maintained. The chapters explain: How work organization is formed How education, training and work place learning give access to the labour market How work is managed in the public sector How precarious work unfolds in the Nordic countries. Work and Wellbeing in the Nordic Countries is addressed to all those who have interest in the quality of working life. It will be of particular use to all students, academics and policy makers working in the fields of social policy, wellbeing, management studies, employment relations, work sociology and work psychology.

Here's how funders are leveraging evaluation to improve nonprofit effectivenessTraditionally, funders expect evaluation to show that resources are being used wisely. But evaluation can be a much more powerful tool—for both funders and nonprofits. Forward-looking grantmakers and grantees are leveraging their evaluations, ensuring that the time and money spent ultimately improves effectiveness for everyone. This book shows how they're doing it. A Funder's Guide to Evaluation: Leveraging Evaluation to Improve Nonprofit Effectiveness will help funders use evaluation to build the capacity of grantees. Inside, you'll learn How the "evaluative learning" approach furthers ongoing improvement via collaborative, stakeholder influenced evaluations How to bridge the differences in what funders and nonprofits need from evaluation How evaluation builds four critical capacities—leadership, adaptive capacity, management, and technical capacity  Seven steps a funder can take to build the evaluative learning capacity in nonprofits Thirteen specific evaluative learning strategies that funders can support  Worksheets and assessment tools will help funders 1) assess their readiness to implement evaluative learning; 2) develop a logic model; 3) uncover grantees' current evaluation efforts and preparedness for evaluative learning; and 4) use resources wisely when selecting an evaluative learning support strategy. When the funding community supports evaluative learning, nonprofits and funders together can figure out how to strengthen programs, better allocate resources, and share successful models.

Complete your leadership toolkit with this inside look at high-level, executive positions Hidden Truths: What Leaders Need to Hear But Are Rarely Told delivers profound and rarely discussed insights about C-suite jobs that provide aspiring leaders with practical, new skills that will equip them for the immense challenges of their desired jobs. Through 14 illuminating chapters, accomplished Harvard Business School faculty member and former Senior Partner of McKinsey & Company sets out the essential habits that help leaders create success, time and time again. You'll learn: How to recognize the limits of monetary incentives for employees and colleagues To manage your relationships with members of the Board of Directors How to value and realize true diversity How to manage mergers and acquisitions properly, one of the most difficult parts of business leadership Perfect for managers, executives, and other business leaders with an eye on the C-suite, Hidden Truths also belongs on the bookshelves of people who already find themselves in a C-level position and wish to learn how to better manage the stresses and challenges of the job.

"Unleashed is worth an afternoon of your time, whether or not you are already a leader. It is sparkily written and personal, drawing on the experiences of co-authors (and spouses) Frei and Morriss."— Financial Times Leadership isn't easy. It takes grit, courage, and vision, among other things, that can be hard to come by on your toughest days. When leaders and aspiring leaders seek out advice, they're often told to try harder. Dig deeper. Look in the mirror and own your natural-born strengths and fix any real or perceived career-limiting deficiencies. Frances Frei and Anne Morriss offer a different worldview. They argue that this popular leadership advice glosses over the most important thing you do as a leader: build others up. Leadership isn't about you. It's about how effective you are at empowering other people&#8212and making sure this impact endures even in your absence. As Frei and Morriss show through inspiring stories from ancient Rome to present-day Silicon Valley, the origins of great leadership are found, paradoxically, not in worrying about your own status and advancement, but in the unrelenting focus on other people's potential. Unleashed provides radical advice for the practice of leadership today. Showing how the boldest, most effective leaders use a special combination of trust, love, and belonging to create an environment in which other people can excel, Frei and Morriss offer practical, battle-tested tools&#8212based on their work with companies such as Uber, Riot Games, WeWork, and others&#8212along with interviews and stories from their own personal experience, to make these ideas come alive. This book is your indispensable guide for unleashing greatness in other people . . . and, ultimately, in yourself. To learn more, please visit theleadersguide.com.

Phase 3 of digitalisation has started. A phase of artificial intelligence has revolutionised the buying behaviour of customers: collecting information, the buying process and customer service have changed dramatically. This book explains the impact of the 'internet of things', virtual assistants, bots and client data. But first of all this is a book about customers. In a world of automatisation the most important question remains: how can I be customer-oriented? "Steven is a much asked for keynote speaker for our events, always a highlight. He has a unique and authentic style: with a combination of academic depth and well-built cases he spices up his presentations with a tremendous amount of humor." - Anthony Belpaire, Google.

This book explains in theoretical and practical terms the creation of effective change within organizations. The book states that dysfunction is a current fact of life, creating chronic problems for people and organizational systems. The author describes the basis for dysfunction and develops an effective belief system that can guide personal and organizational functioning. Specifically, the author defines the parameters of creating effective balance and, through three primary cases (city government, utility corporations and gay/lesbian organizations), shows how dysfunction can guide personal and organizational action.

The author displays an abiding belief that change should occur only when people and systems begin to experience dysfunction. He describes a process for change and effectively walks the manager, professional, consultant, student, or faculty person through creating balance, change, and congruence for the long term.

This book describes the boom of 1998 and 1999. What a great time for all the American people. Next we move on to the recession of 2003 caused by the Federal Reserve Board raising interest rates to stop what they called "irrational exuberance." What financial suffering the Federal Reserve Board has caused. A brief history of the Federal Reserve Board is next. Chapter IV lists all the problems the Fed has caused, and there are many including the Great Depression, since it's creation by Congress in 1913. Then we ask why the Fed makes so many mistakes with their monetary policy. Solutions for our economic problems are listed and what the individual can do to protect himself or herself from financial ruin due to Federal Reserve Monetary Policy. The Federal Reserve Board The Wizards of Oz: The Men Behind The Curtain, is a must read for everyone. Every American citizen is affected by The Federal Reserve's monetary policy. Whether you are an American worker, an American investor, or an American businessman, knowing the damage the Fed has caused to the economy in the past, and can cause in the future, can save your financial life. This book can help you prepare for financial success in spite of the Federal Reserve Board's policy mistakes.

The power of top management is pervasive and profound. It affects the quality of economic life, but also our personal and social lives. Equally strong is its impact on the sustainability of a free enterprise system. Psychoanalyst, teacher, and management consultant, Elliott Jaques argues that great as this power is, it is being squandered, not because of what managers do but because of what they don't know. Serious misconceptions about managerial leadership--and equally serious misunderstandings of people--abound. Jaques argues that the problems inherent in the way management is practiced are attributable to gravely dysfunctional systems of managerial leadership, systems that have evolved over the years and are now, despite their ineffectualities, taken for granted. He shows how the CEO class will determine the future of free enterprise democracy, but how massive misconceptions about human behavior have undermined its capability for leadership. It's the managerial leadership systems that need changing, he maintains, not the people who implement them. The result of more than a half century of thought, observation, analysis and experimentation, Jaques' book offers a totally new and creative system of managerial leadership and a unique system of managerial organization. In doing so, it becomes essential reading for academics, students, consultants, top management, and executives on the way up throughout the public and private sectors.

Jaques argues that the problem of achieving effective and sustainable managerial organizations does not lie in poor decision making, interpersonal stress, lack of innovation, greedy self-interest, and other ills and defects, although they certainly play a part. The art of management, somewhat like alchemy, is not securely grounded in science. This is its most severe weakness, and the reason why organizations have always been badly managed. He cites examples to show that management tends to blame its shortcomings and inefficiencies on other people, yet there is no research to prove that the source of managerial failure is really to be found there. People strive to do their best, he has found, but they are stymied by poor organization and systems that pitch people into conflict with each other. Jaques looks at these systems closely, particularly our current systems of compensation, and itemizes his findings, showing how the the same problems are to be found throughout industry, public service, health and services organizations, and less surprisingly perhaps, the military. He then lays out the ways in which a new system of managing operations and organizations could work, shows that it is already working in certain selected places, and provides convincing evidence that his assertions and recommendations have much to offer, as we continue to search for better, more efficient, and more productive, profitable organizations.

"Much of what we experience in life results from a combination of skill and luck." -- From the Introduction The trick, of course, is figuring out just how many of our successes (and failures) can be attributed to each--and how we can learn to tell the difference ahead of time. In most domains of life, skill and luck seem hopelessly entangled. Different levels of skill and varying degrees of good and bad luck are the realities that shape our lives--yet few of us are adept at accurately distinguishing between the two. Imagine what we could accomplish if we were able to tease out these two threads, examine them, and use the resulting knowledge to make better decisions. In this provocative book, Michael Mauboussin helps to untangle these intricate strands to offer the structure needed to analyze the relative importance of skill and luck. He offers concrete suggestions for making these insights work to your advantage. Once we understand the extent to which skill and luck contribute to our achievements, we can learn to deal with them in making decisions. The Success Equation helps us move toward this goal by: * Establishing a foundation so we better understand skill and luck, and can pinpoint where each is most relevant * Helping us develop the analytical tools necessary to understand skill and luck * Offering concrete suggestions about how to take these findings and put them to work Showcasing Mauboussin's trademark wit, insight, and analytical genius, The Success Equation is a must-read for anyone seeking to make better decisions--in business and in life.

Now in paperback! The purpose of this unique and multifaceted reference book is to offer the shortest and quickest way of locating educational resources for learning languages other than English, and for identifying prospective American and foreign employers interested in hiring American professionals and paraprofessionals with foreign language skills. This second (revised and enlarged) edition includes over 300 more items than the previous edition, and also updated (changed of addresses, deletions, inactivities) hundreds of items affecting virtually all sections of the book. It lists over 3,800 annotated items (national and international institutions, firms, organizations, etc.), covers over 300 languages, and will prove an invaluable tool to reference librarians, teachers, students, and various other researchers, as well as to job hunters, including immigrants from different countries willing to use their language skills on the job market. Contents include: Educational resources in America and Canada-colleges and universities, public libraries, museum libraries, and others, and book dealers. United States employment and business resources-government, private, and non-profit sectors. Foreign employment and business resources-United Nations and worldwide contacts, country by country. With reminders and recommendations for successful job hunting, selected bibliography, and indexes for language, educational background, and geographic names. Cloth edition [0-8108-2764-6] previously published in 1994.

"Want to Lead Your Business to Greatness?" Wouldn''t you like to earn more money, outsmart competition, and gain more control over your business''s destiny? This book is your complete "how to" resource for small and midsize business boards. Whether you want to create a peak performing advisory board, improve an existing board of directors, or be a great board member, you will refer to this easy-to-read guide again and again. You will discover how easy it is to: Identify and attract great board members who will infuse expertise and wisdom into your business. Stay focused on winning strategies. The 15 Key Strategic Questions every board should help you answer will be revealed. Run lively, highly effective board meetings that generate fresh ideas and help you make the right decisions. Evaluate and compensate your board so that it is genuinely motivated to grow and improve your business. Recruit special board members that can jump-start family and entrepreneurial businesses. Become a peak-performing board member. The Appendix has 30+ pages of useful examples and valuable resources. "No book helps small and mid-sized business owners better in putting together an effective board - probably the most valuable step they can take to strengthen their company" John L. Ward - Professor of Family Enterprises at Northwestern's Kellogg School of Management. Mark Daly has created four successful companies. He has served on many boards and is a top rated YPO resource on effective boards.

How to be human at work. HBR's Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master. This specially priced 14-volume set includes every book in the series: Mindfulness Resilience Influence and Persuasion Authentic Leadership Dealing with Difficult People Focus Self-Awareness Happiness Empathy Leadership Presence Purpose, Meaning, and Passion Confidence Mindful Listening Power and Impact

It’s time for leaders to join the mindful business revolution and find true success. Although the world is currently abuzz with the term “mindfulness,� some believe mindfulness is a fringe activity to be practiced before or after the workday, if at all. Too few business professionals take the time needed to be present and aware throughout the workday, which is counterproductive. Dr. Eric Holsapple, successful developer and entrepreneur, has realized the value of mindfulness as not only a path to personal success, but as a sound business strategy. Mindfulness and Presence can transform business culture, improving focus and communication while reducing distractions and stress. Holsapple learned this lesson years ago, after achieving “success� as defined by society but still feeling unhappy and stressed. In Profit with Presence, he shares the lessons he learned and his twelve pillars for personal and business success, which are easy to understand and implement through practice exercises. Holsapple shows that bringing mindfulness to the workplace is an investment that pays out real dividends. Readers will learn from his journey—along with support from other mindful leaders and research—to help them bring mindfulness to themselves as well as their families, businesses, and communities. Now is the time for leaders to invest in the mindful business movement and become part of the solution.

Whether you are a new member on the board of a nonprofit or a veteran member looking for a quick reference to the fundamentals, this book models best board practices in a straightforward way. A Guide to Nonprofit Board Success is a complete resource for the skills and knowledge needed to excel in your board position. Each chapter leads you to achievement in all aspects of your expected duties. You will learn how to read financial statements, understand various investment strategies, and fundraise and plan events. From your first meeting with your new colleagues to planning long-term goals, this book also offers descriptions of common scenarios in the boardroom to epitomize real situations and desired outcomes. Author Cynthia Jarboe has decades of experience partnering with and working for nonprofits, and has firsthand knowledge of how integral a collaborative board can be to the management and prosperity of a nonprofit. It can be overwhelming to understand board governance or to make a crucial investment without previous experience. Here you will learn the essentials of holding a board position as you prepare yourself for the role.

The business of running a barristers’ chambers has changed immensely over recent years. The traditional image of chambers has been, in many respects, confined to the past and they are now, in large part, run as modern, highly efficient, businesses often with an international reach. The role of the barristers’ clerk continues to be vital to managing and developing the practice of independent sole practitioners operating under the umbrella of a chambers. However, the ever-changing face of the legal profession has necessitated that clerks, and chambers, adapt to the fresh demands of the new business environment. In addition to the now multi-faceted role of the clerks, the management and administrative structure of many chambers today often includes CEOs, accountants, HR and marketing teams. This practical guide, edited by David Barnes, Chief Executive & Director of Clerking at Atkin Chambers, provides readers with in-depth insight and advice into the management of chambers including business strategy, practice management, international development, talent management and compliance. The book features chapters from some of the most prominent clerks and CEOs currently working within the world of the Bar, as well as experts in accounting and recruitment.

American society keeps vast records on its members. From birth to death, the various or-ganizations through which a person passes re-cord much about his achievements and failings, his strengths and weaknesses. These files are often used to make crucial decisions regarding an individual, and thus may have a fateful im-pact on his life. Yet, despite the importance of record-keeping, there have been few objective analyses of how this process is conducted.

On Record provides descriptive accounts of record-keeping in.a variety of important organi-zations: schools and universities; consumer credit agencies, general business organizations, and life insurance companies; military and se-curity agencies; the Census Bureau and the So-cial Security Administration; public welfare agencies, juvenile courts, and mental hospitals. It also examines the legal status of records.

The authors address questions such as: Who determines what records are kept? Who has access to the records? To what extent do the records follow an individual after he has left the setting in which they were gathered? What are some of the dangers and pitfalls in record-keeping? Throughout the authors show a con-cern for an appropriate balance between the need for information about people and protec-tion against undue invasions of privacy.

Traditionally, funders expect evaluation to show that resources are being used wisely. But evaluation can be a much more powerful tool--for both funders and nonprofits. Forward-looking grantmakers and grantees are leveraging their evaluations, ensuring that the time and money spent ultimately improves effectiveness for everyone. This book shows how they're doing it, including - How the ""evaluative learning"" approach furthers ongoing improvement via collaborative, stakeholder influenced evaluations - How to bridge the differences in what funders and nonprofits need from evaluation - How evaluation builds four critical capacities--leadership, adaptive capacity, management, and technical capacity - Seven steps a funder can take to build the evaluative learning capacity in nonprofits - Thirteen specific evaluative learning strategies that funders can support Worksheets and assessment tools will help funders 1) assess their readiness to implement evaluative learning; 2) develop a logic model; 3) uncover grantees' current evaluation efforts and preparedness for evaluative learning; and 4) use resources wisely when selecting an evaluative learning support strategy. When the funding community supports evaluative learning, nonprofits and funders together can figure out how to strengthen programs, better allocate resources, and share successful models.

This book will examine the history of robotics and explicate what massive automation means for the present and future of labor in all its forms, from mills and factories to the white-collars offices of suburbia and more. While warnings of a robot world-takeover could seem dramatic, the truth is more mundane—robots have come to take our jobs. Winning in the Robotic Workplace: How to Prosper in the Automation Age will teach you the skills needed to reprogram the way you work in anticipation of this technological shift. Author John F. Wasik believes learning to thrive in the automation age can in fact humanize the workplace once again. In Winning in the Robotic Workplace: How to Prosper in the Automation Age, you will learn to emphasize the conceptualization and pursuit of creative ideas, a practice that most robots are unequipped to perform in a meaningful way. You will learn that the successful integration of automated elements with humans is the most effective business model moving forward, and that an eagerness to collaborate demonstrates a will to succeed.