Nothing HR does contributes more to productivity than improving engagement and retention. Employees stay or leave –and engage or disengage–primarily based on their relationship with their manager. And that means their direct supervisor, the one they connect with–or don’t connect with – every day. So we need our executives to manage engagement and retention instead of us. We can coach them and play critical roles, but if CFOs read the financial data and HR distributes the turnover report, retention is already second-tier. HR’s Greatest Challenge will help HR executives: Convince their CEOs that engagement and retention are top-tier metrics as important as sales and service. Replace those mysterious turnover percentages and engagement scores with dollar values that resonate with the CFO. Train managers to conduct stay interviews because they bring proven solutions. Ask leaders to forecast how long employees will stay and how many of their team will score high on the next engagement survey. And most importantly, this book will help you solve employee engagement and retention as a business issue.

How to find, test, and launch a successful nonprofit venture Venture Forth! The Essential Guide to Starting a Moneymaking Business in Your Nonprofit Organization is the most complete step-by-step guide on the topic. Building on the experience of many organizations, this handbook gives you a time-tested approach for finding, testing, and launching a successful nonprofit business venture. Whether your organization is large or small, the book's seven steps guide you through the entire process-from idea to complete business plan. Examples, tips, timelines, and reproducible worksheets help you assess the strengths and weaknesses of venture ideas to find the most promising ones; determine which ideas fit your mission, resources, and skills; make solid decisions based on data rather than impressions; prepare a complete-and reassuring-financial analysis showing your breakeven point and future profitability; write a compelling, detailed business plan and get it approved; and get ready to start the new business! Nonprofits with established ventures will find these steps useful for evaluating, expanding, or improving their business. Even if you don't intend to earn a dime in venture income, you can use the book's process to improve the financial health of your current programs. Lower your risk and increase your chance of success with Venture Forth! and start generating earned-income while reducing your dependence on grants.

A Bestseller Becomes Even More Pertinent First published in 2005, this collection of CompassPoint online newsletter articles became instantly popular with busy board members of nonprofits. Now updated with new essays that are short enough to read over a cup of coffee, readers will find essential insights on board responsibilities, executive directors, fundraising, finance, and more. New topics include:  Eleven ways to get a new executive director off to a good start A board member’s guide to nonprofit insurance, how to take a public stand working boards versus governing boards the right way to resign from the board, the best way to raise money, meaningful board-staff acts of appreciation What boards need to know about copyrights

The first unspoken law of service quality and productivity is to do it right the first time. However, chances are that the customers may not be always satisfied with some of the services they receive. How well a firm handles complaints and resolves problems frequently determines whether it builds customer loyalty or it watches its customers take their business elsewhere. Designing Complaint Handling and Service Recovery Strategies is the 11th volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.

Look Within . Leap Beyond Close your eyes and envision yourself standing on the threshold of an open aircraft door over two miles above the earth. The cool turbulent air thunders inside the plane as you peer over the edge down through the mixture of blue sky and clouds to the patchwork of ground below. As you prepare to take the leap you look within yourself and are confronted by the intense anxiety of the unknown. Are you fully prepared and trained? Was your parachute packed properly? Will you actually summon the courage to jump from the airplane? Can we draw parallels from this experience to business? Is your organization facing significant challenges and obstacles? Are you and other co-workers required to step outside your comfort zone, to drive innovation and improvement? Does any of this sound familiar? What is holding you back? In this book you will examine and learn from the many unique and powerful parallels between business and skydiving. What limiting beliefs are ingrained in you and your corporate culture? What holds you back from taking the courageous jumps required to be a great company? Become a JUMPER A skydiver's perspective on . Driving Change, Improvement, and Creativity Pick Your Spot, Land on Target: Vision, Goals, and Action Plans Broken Suspension Lines Are a Malfunction: An Effective Culture Selecting a Parachute Packer: The Value of Effective Hiring Cut Away a Bad Canopy: Thoughts on Turnover and Retention Train Like a Skydiver: Effective Training and Coaching Fly the Parachute: The Role of Leadership in High-Performance Teams Choose Your Altitude: Effectively Confronting Obstacles and Challenges

Strategies in Workers' Compensation, written with the healthcare medical professional in mind, describes the nuts and bolts of workers compensation. The book details the history, laws, various stakeholders, costs, and problems encountered by healthcare providers. An emphasis is placed on the "difficult patient" with regard to management techniques for doctors, insurance companies, and employers. In addition, Strategies in Workers' Compensation offers reference material to aid in understanding the complex workers' compensation system. Human resource professionals, insurance adjusters, case managers, and nurses will find the information contained in this book useful in confronting the myriad of problems that arise within their respective fields. This book is a valuable resource for anyone who deals with the injured worker.

Shows how managers in any organizational setting can improve their own and their teams' results through a unique, step-by-step approach to setting goals and then--most importantly--by putting them into action. Curtis lays bare the linkages between organizational culture, philosophy, ethics, and the management of information and change, and shows how they contribute to goal setting and achievement. Throughout Curtis argues that deciding what to do may be an essential component of goal setting, but the real challenge is in getting things done, and it is here that so many goal-setting systems fail.

Part I begins by establishing the foundation for the remainder of the book. It addresses the managerial philosophy underlying goal setting. The theory of goal setting is covered in Part II. Studies are reviewed that show that organizations, teams, and individuals that set clear, challenging goals produce better results than those who do not. The next part begins by addressing goal setting from an organizational perspective. Team goal setting follows. Techniques for individual goal setting are discussed in Part V. Part VI pulls organizational, team, and individual goal setting together by examining the ways information must be managed in a goal-oriented setting. Part VII, Change and Goal Setting, provides the techniques necessary to implement the goal-setting philosophy in a rapidly changing world. The book concludes with an examination of the ultimate purpose of management, to produce positive results.

Message Matters: Succeeding at the Crossroads of Mission and Market

Seize the benefits of the five-generation workforce. Generational distrust and ageism are seeping into organizations worldwide. Differences over communication style, technology preferences, identity, and politics are fueling harmful stereotypes and hurting team performance. It doesn't need to be this way. Smart leaders are harnessing age diversity and encouraging mutual learning, cross-generational collaboration, and a culture that embraces both similarities and differences across age groups. Multigenerational Workplace: The Insights You Need from Harvard Business Review will help you bridge divides, reduce prejudice, and unlock the benefits of age-diverse teams. Business is changing. Will you adapt or be left behind? Get up to speed and deepen your understanding of the topics that are shaping your company's future with the Insights You Need from Harvard Business Review series. Featuring HBR's smartest thinking on fast-moving issues—blockchain, cybersecurity, AI, and more—each book provides the foundational introduction and practical case studies your organization needs to compete today and collects the best research, interviews, and analysis to get it ready for tomorrow. You can't afford to ignore how these issues will transform the landscape of business and society. The Insights You Need series will help you grasp these critical ideas—and prepare you and your company for the future.

Nonprofit mergers are on the rise. Executive directors and board members are discovering the advantages: comprehensive service delivery, better finances, more powerful fundraising, increased market share. Bottom line, mergers make more mission possible. From assessing reasons and readiness, to finding a partner, to negotiating the best path, to budgeting and implementation, author David La Piana guides you through the maze of options with a steady hand. Based on experience with more than sixty mergers, this handbook is the perfect starting point for any nonprofit exploring a possible merger and a basic resource for all nonprofit managers. You'll find: how to decide what kind of structure from collaboration to merger meets your goals; how to know your own motivation and keep your mission forefront; what kind of merger best fits your goals, structure, and financial situation; how to seek merger partners and objectively assess the pros and cons of each; how to manage the boards essential role in merger considerations; how to exercise due diligence and write the merger agreement; how to deal with the rumor mill; what you can do yourself, when to call in attorneys and consultants, and how to select them; typical roadblocks and how to beat them; how to move past old history and build new traditions as you integrate staff, management, boards, systems, and corporate cultures; how to budget for and raise funds to implement the merger; and much more Full merger case studies, decision trees, twenty-two worksheets, checklists, tips, milestones, an extensive resource section and many samples including the minutes of a completed merger negotiation give you concrete assistance with your own merger plans and implementation. A special chapter written for nonprofit organizational consultants explains their roles and responsibilities in assisting clients interested in merger.

The book is distinctive in its application of the early philosophy of Ludwig Wittgenstein to misinformation analysis. It also proposes a new theory of information quality. The book is timely as the issue of online information quality (especially on social media platforms) is now front-page news. The book proffers an alternative to the algorithmic engagement-based ranking of content by social media platforms: a new system for ranking online content based on information quality. The book also introduced two new concepts to the scholarly literature: “off-information� and “non-information�.

The South African economy has a secret weapon: stokvels. If harnessed correctly, investments in stokvels could significantly bolster the economy. The following statistics, provided by the National Stokvel Association of South Africa, are mind-blowing: at present there are 11.4 million South Africans who are members of stokvels; around R44 billion is pooled collectively by ordinary people in stokvels; and it is saved by 820 000 stokvels. A lot of ideas have been put forward on how these monies can be utilised by stokvels, but it is not really clear how these can be practically applied.

This book will appeal to readers who are already in a stokvel, those who want to be in one, and even those who never thought of joining one. It contains all the necessary information you need about this form of investment, including:

• how this collective power emerged;
• how to set up a stokvel and the admin involved in running one;
• the opportunities within stokvels and the possible collaborations with other institutions;
• real people’s experiences with stokvels; and
• the challenges and future landscape of stokvels.

Most importantly, it explains how an individual can make money by being part of a stokvel.

As the greatest rock and roll band of all time, the Beatles rocketed to worldwide fame soon after their 1964 arrival in the United States. Much of their achievement can be attributed to the unique Beatle sound, but it was more than just the music that catapulted them to the summit of success, and kept them there even after the band ceased touring and broke apart. How the Beatles both failed and triumphed as businessmen and the lessons today’s entrepreneurs and business leaders can draw from this unique journey is the subject of Come Together: The Business Wisdom of the Beatles. Authors Richard Courtney and George Cassidy recount the band’s many exploits, from its early struggles in Hamburg to the success of Sgt. Peppers Lonely Hearts Club Band and beyond, revealing from a business perspective what worked and what didn’t. More than the music, this book explores what it took to pass the audition.

Author and consultant Jennifer Garvey Berger has worked with all types of leaders—from top executives at Google to nonprofit directors who are trying to make a dent in social change. She hears a version of the same plea from every client in nearly every sector around the world: "I know that complexity and uncertainty are testing my instincts, but I don't know which to trust. Is there some way to know what to do when I can't know what's next?" Her newest work is an answer to this plea. Using her background in adult development, complexity theories, and leadership consultancy, Garvey Berger discerns five pernicious and pervasive "mind traps" to frame the book. These are: the desire for simple stories, our sense that we are right, our desire to get along with others in our group, our fixation with control, and our constant quest to protect and defend our egos. In addition to understanding why these natural impulses steer us wrong in a fast-moving world, leaders will get powerful questions and approaches that help them escape these patterns.

The MAC approach developed by connecting the more traditional scientific knowledge base on human performance and self-regulation to more contemporary findings to do with meta-cognitive processes, emotion regulation, and acceptance-based behavioral interventions. Written by the originators of the MAC model, this book will provide both the necessary theory, empirical background, and a structured step-by-step, easy-to-use protocol for the understanding, assessment, conceptualization, and enhancement of human performance. It is a protocol that can be readily adapted for a wide variety of high-performing clientele--from athletes and business people, to sales people, professionals in a variety of fields, and emergency/military personnel. The material can be integrated by practicing clinicians as an adjunctive intervention strategy to help clients with specific performance problems. Numerous case examples, forms, handouts, in- and out-of-session assignments and activities, and verbatim client instructions are included.

A special note to buyers of this book:
To further enhance the utilization of the MAC program, the exercises and forms in this book are accessible and downloadable to all purchasers of the book by clicking here. The password to access the forms can be found on page "xix" of the book's front matter.

Trust is the fuel for all of life. We are wired biologically, neurologically, emotionally, spiritually, and psychologically to trust. Trust is the currency that drives every relationship, beginning with the foundational bond between infants and their mothers, extending to the trust networks that undergird every human endeavour - art, science, commerce - and binding together every relationship we have ever had or ever will have. Nothing in our world works without trust. It is tempting to think that trust is simple, that we should be able to spot a lack of trustworthiness relatively easily. But we all have our stories about misplaced trust. We either missed clear or subtle warning signs or there just were not any warning signs to see. Everything looked good on the surface, and maybe it was. But we got burned anyway. And sometimes we struggle to earn and keep the trust of those around us when trust bonds fail to form or are broken. When trust breaks down, so does our ability to move forward. Dr. Cloud explores the five foundational aspects of trust that must be present for any relationship to function successfully and helps us to understand how to implement them. He also guides us through the difficult process of repairing trust when it has been violated and broken, even when restoring trust feels impossible. Rich with wisdom drawn from decades of experience in clinical practice, business consulting and research, Trust is the ultimate resource for managing this most complex and fundamental of human bonds, allowing us to experience more fruitful and rewarding relationships in every area of our lives.

Start the Conversation No "how-to" manual exists on cultural competency. And, compared to other topics in nonprofit management, little exists on the skills and strategies needed to address racism and inequity. Building cultural competency is an ongoing journey that nonprofit leaders choose to take because they know the end result will be a more inclusive, connected, and effective organization. Patricia St. Onge and her contributing authors help readers grapple with the urgent issues that can transform capacity builders into change agents in the nonprofit sector. Embracing Cultural Competency starts the dialogue on how organizations can start building capacity. Nonprofit capacity builders will - discover a framework to help discuss issues related to cultural competency - learn about methods, practices, and values that define cultural competency and culturally based work in nonprofit capacity building - understand the complexities within ethnic communities - gain insights into the nature of institutionalized racism Through a range of methods--literature review, personal interviews, peer dialogue, insights of contributing authors--readers get a mosaic of perspectives that surround cultural competency. Plus, the book presents the insights of authors who represent five major ethnic communities in the United States: Asian/PacificIslander, American Indian, African American, White, and Latino.

The no-cost way to improve your organization on a daily basis Most nonprofits are already benchmarking informally. This unique book defines a formal way to benchmark. You'll learn how to prepare your organization, measure performance, and implement best practices as well as learning the five key steps of benchmarking, the arguments against benchmarking—and why you should disregard them, how benchmarking differs from evaluation and assessment, how to form a benchmarking team, how to create a “success equationâ€� that helps you measure your organization’s performance, how to make sure to measure what matters, how to choose your benchmarking partners—and what you can learn from the “wrongâ€� partner, and how to overcome staff resistance to benchmarking. Practical tools help you benchmark what matters Real-world examples illustrate benchmarking in action. Exercises and worksheets guide you through processes such as drafting a benchmarking plan; identifying and analyzing the things in your organization that need improvement; prioritizing which processes to focus on; identifying your CTQ (critical to quality) outcomes; and more. The way to survive as a nonprofit in today’s market is to thrive. With so many organizations seeking the same dollars, only the best will endure. Benchmarking ensures that your organization is always operating at peak performance. It’s something you can’t afford not to do—especially since you can do it for free!

This book, originally published in 1854, presents a single volume containing a full, practical treatise on the culture of bees. Much of the information will still be found useful today to those that keep bees and those interested in the history of the subject. Many of the earliest books, particularly those dating back to 1900s and before, are now extremely scarce and increasingly expensive. We are republishing these classic works in affordable, high quality, modern editions, using the original artwork and text.

Written by thirty-five noted management and turnaround practitioners, consultants, and academics in South Africa, this book is based on the highly successful Wits Business School (WBS) program How to Manage a Turnaround and Corporate Renewal (MATCR). WBS was one of the first business schools in the world to introduce an executive education program in turnaround management. Many of the concepts and principles from the program can be applied to various non-business turnaround aspects of life. Therefore, the book is not only aimed at management practitioners, consultants, academics, and students, but also at staff experts, engineers, accountants, and lawyers in the private sector, municipality and trade union leaders, government, organizations linked to state structures, non-profit organizations, sporting clubs, and educational institutions.

It provides meaningful insights into the various processes of turnaround management and corporate renewal, including stages of a turnaround, rapid appraisal and detailed analysis, recovery plan development and implementation. Industry leaders evaluate aspects such as strategy, legal, the new business rescue legislation, finance, human resources, marketing, operations, stakeholder management as well as external and political factors. Tools and techniques that can be used to deal with many different turnaround challenges are explained in considerable detail, complemented by case studies written by people who have led successful turnarounds in South Africa.

Don't burn out-stand out. Do you find yourself striving for big goals but running on fumes? Are you ever stuck in the frustrating cycle of overworking and under-living? Do you love the work you do-or at least used to-but feel overwhelmed by it? When it comes to work and our relationship with it, something has to change. This doesn't mean you need to bound out of bed every day in love with your work, nor do you need to settle for dragging yourself out of bed surviving your way through it, but you can feel a greater sense of aliveness engaging in it. Dear Work transforms traditional advice by using the power of brain science to show you how to boost your Work Vitality Quotient so you stand out, bringing your best, most energized self-without burning out. Sara Ross, chief vitality officer and leadership expert, will show you how to: - Identify the four "success traps" that limit your potential by luring you into thinking you're doing what it takes when really what you're doing is taking from you. - Adopt a "yes, and" mindset to work better with stress and feel fueled and fulfilled in the process. - Expand your approach to self-care to strategically identify when slowing down is needed and when accelerating in a different direction is even better. In a world that refuses to let up, reigniting your take-on-the-day vitality will be your competitive advantage at work and your path to pursuing a fully lived life outside of it as well.

Today's business environment demands a new approach to leadership, one that effectively connects individuals and organizations in the midst of change. "Leading with Sense" offers a new, practical approach to meeting this challenge. Drawing on her experience as a poetic translator and her expertise in cross-cultural leadership, Valerie Gauthier outlines the tenets of savoir-relier: a framework for building sensible, trustworthy, and lasting relationships that enables leaders value difference, work across boundaries, and navigate complex systems.
Savior-relier teaches leaders to tap into their senses in the midst of strategizing, allowing them to act intuitively and rationally at once. Few leaders dare to claim that their "gut feelings" are critical to their decisions. But, by engaging their intuition, they are able to draw on experience, better appreciate their environment, build confidence, and summon the courage to tackle the task at hand.
"Leading with Sense" trains readers to be poets and translators in the business context. With savior-relier, we can write our own stories, deciphering the challenges that we face with acumen, humility, and respect. Using real-world examples of this pioneering approach, Gauthier provides readers with methods and tools for cultivating a savoir-relier mindset to build positives relationships, nurture diversity, drive mindful innovation, and foster success.

Max Gunther's lost classic, now in a new Classics edition. Some people think you're either born lucky or not. But what if you could actively get lucky? As Max Gunther shows in this page-turning classic, some people really are luckier than others - and not by accident. Lucky people arrange their lives in characteristic patterns. They tend to position themselves in the path of onrushing luck; they tend to go where events are moving fastest and where they can find their lucky break Lucky people take risks but not silly ones. They stick with a cause, a job, or a partner, but not when all hope is lost. In short, they move with life, not against it. This book gives you 13 different techniques by which you can discover and take advantage of life's good breaks, while minimising the effects of its bad ones.