The Effective Change Manager's Handbook helps practitioners, employers and academics define and practise change management successfully and develop change management maturity within their organization. A single-volume learning resource covering the range of knowledge required, it includes chapters from established thought leaders on topics ranging from benefits management, stakeholder strategy, facilitation, change readiness, project management and education and learning support. Endorsed by the Change Management Institute and the official guide to the CMI Body of Knowledge, The Effective Change Manager's Handbook covers the whole process from planning to implementation, offering practical tools, techniques and models to effectively support any change initiative. The editors of The Effective Change Manager's Handbook - Richard Smith, David King, Ranjit Sidhu and Dan Skelsey - are all experienced international consultants and trainers in change management. All four editors worked on behalf of the Change Management Institute to co-author the first global change management body of knowledge, The Effective Change Manager, and are members of the APMG International examination panel for change management.

Designated a Doody's Core Title

While the scope of long-term care settings has expanded from nursing homes and home care agencies to assisted living facilities and community-based health services, the training for nurses, managers and administrators, medical directors, and other professionals who work in these facilities is often fragmented. This book was developed to fill a widely-recognized gap in the management and leadership skills of RNs needed to improve the quality of long-term care. The book is based around learning modules in leadership and management competencies that were site-tested in three types of long-term care settings and revised based on the resulting feedback. Several of the nurse experts involved in the project contribute to this book.

The leadership modules cover team building, communication, power and negotiation, change theory and process, management direction and design, and management that moves from conflict to collaboration. Two additional modules cover cultural competence and principles of teaching and learning related to adult education in the long-term care environment. Together, these skills will enhance the nurse's ability to build and interact with the geriatric care team, resolve conflict, negotiate for solutions, develop collaboration, and teach and mentor nurses and nursing assistants.

Every leader is different; there is no one-size-fits-all solution that someone can copy. Leaders are human, with different personalities, personal preferences, and styles of communication, meaning that no two leaders can be the same. Instead of prescribing constrictive frameworks to force the reader into a cookie-cutter style of leadership, Leadership by Design acts as a mentor, guiding them towards finding their own unique style of leadership. This book is crafted as a self-development journey, providing the tools that one needs - no matter whether they're a CEO, a community leader, a freelancer or something entirely different - to find out what leadership means to them. Balancing cutting-edge theory with useful tips, data, and tasks, this self-guided course will help facilitate a transformation towards becoming the type of leader the reader has always believed they can be. We all can grow as leaders.

This important book in the EFMD series shines a light on women (and sometimes the absence of them) within business schools, as well as their contributions and impact across multiple spheres within and beyond their schools.

Despite the clear rationale for promoting sustainable gender equity, the experiences of women in business schools differs relative to male counterparts across geographies, student populations, faculty, professional staff and leaders in business schools. In this book, contributions from leading business school thinkers provide deep insight on gender equity to determine what hinders and accelerates progress in creating gender diverse and inclusive schools. Chapters both celebrate the progress of women in business schools and provide rich narratives that deepen insights into the lived experiences of women contributing both to, and beyond, business schools. At the same time, the volume serves as a sobering reminder business schools still have a long way to go before they can be used as exemplars in attracting diverse talents in all their forms and creating inclusive, equitable environments that role model the ideals that we advocate for business and society.

The breadth and depth of contributions made by women as leaders, scholars and practitioners serve as an inspiration and guide as to how business schools can become more gender equitable for business school deans and professors.

This book explains in theoretical and practical terms the creation of effective change within organizations. The book states that dysfunction is a current fact of life, creating chronic problems for people and organizational systems. The author describes the basis for dysfunction and develops an effective belief system that can guide personal and organizational functioning. Specifically, the author defines the parameters of creating effective balance and, through three primary cases (city government, utility corporations and gay/lesbian organizations), shows how dysfunction can guide personal and organizational action.

The author displays an abiding belief that change should occur only when people and systems begin to experience dysfunction. He describes a process for change and effectively walks the manager, professional, consultant, student, or faculty person through creating balance, change, and congruence for the long term.

  Life on Earth is increasingly at risk. What to do about rescuing our planet, and ourselves, is a growing concern for people of all ages and all walks of life. Mark C. Coleman's groundbreaking book, The Sustainability Generation: The Politics of Change & Why Personal Accountability is Essential NOW! takes a cold, hard look at the facts about where we stand and how to move forward. The Sustainability Generation is beyond simply another green book in that it focuses on the poisonous influence of our acquisitive culture and its root cause -entitlement. Our culture of entitlement encourages the belief that instant gratification is our right; this in turn erodes our sense of duty toward anything outside of these immediate desires. Our consumption habits are out of control and they are sabotaging our destiny. In response to this, Mr. Coleman argues that nurturing our sense of personal responsibility, and squashing our hunger for more stuff is the single most important step toward saving our world for future generations. The Baby Boomer generation is retiring and the so-called Generation Y will soon receive the largest transfer of wealth in history.  It is vital to emphasize the need for replacing our entitlement culture with sustainable growth through redefining our core values.  The Sustainability Generation provides a clear roadmap of how individuals can empower and enlighten themselves and their peers. A new Sustainability Generation that is committed to environmental and social change will offer the promise of the greatest legacy possible-a future!

This book describes the boom of 1998 and 1999. What a great time for all the American people. Next we move on to the recession of 2003 caused by the Federal Reserve Board raising interest rates to stop what they called "irrational exuberance." What financial suffering the Federal Reserve Board has caused. A brief history of the Federal Reserve Board is next. Chapter IV lists all the problems the Fed has caused, and there are many including the Great Depression, since it's creation by Congress in 1913. Then we ask why the Fed makes so many mistakes with their monetary policy. Solutions for our economic problems are listed and what the individual can do to protect himself or herself from financial ruin due to Federal Reserve Monetary Policy. The Federal Reserve Board The Wizards of Oz: The Men Behind The Curtain, is a must read for everyone. Every American citizen is affected by The Federal Reserve's monetary policy. Whether you are an American worker, an American investor, or an American businessman, knowing the damage the Fed has caused to the economy in the past, and can cause in the future, can save your financial life. This book can help you prepare for financial success in spite of the Federal Reserve Board's policy mistakes.

As heard on BBC Radio 4's Start The Week. Tired of struggling to make ends meet at the end of the month? Got no clue where to begin with savings and investments? Want to start your own business? It isn't about cutting back on coffee or walking to work, and it definitely isn't about becoming a bazillionaire overnight (sorry). This book isn't going to tell you what you should and shouldn't spend your money on and, sadly, get rich quick schemes are a load of BS. Instead, it combines time-tested, expert advice with fresh insights into how money works today and how you can earn, spend and invest your way towards living your best life. Praise for Alice Tapper: 'The millennial financial guru' Independent 'A brilliant voice in modern finance' Stylist 'A financial game changer' Marie Claire 'Full of practical exercises' Moneywise 'Tapper makes budgeting and getting out of debt seem fun' Daily Telegraph

The power of top management is pervasive and profound. It affects the quality of economic life, but also our personal and social lives. Equally strong is its impact on the sustainability of a free enterprise system. Psychoanalyst, teacher, and management consultant, Elliott Jaques argues that great as this power is, it is being squandered, not because of what managers do but because of what they don't know. Serious misconceptions about managerial leadership--and equally serious misunderstandings of people--abound. Jaques argues that the problems inherent in the way management is practiced are attributable to gravely dysfunctional systems of managerial leadership, systems that have evolved over the years and are now, despite their ineffectualities, taken for granted. He shows how the CEO class will determine the future of free enterprise democracy, but how massive misconceptions about human behavior have undermined its capability for leadership. It's the managerial leadership systems that need changing, he maintains, not the people who implement them. The result of more than a half century of thought, observation, analysis and experimentation, Jaques' book offers a totally new and creative system of managerial leadership and a unique system of managerial organization. In doing so, it becomes essential reading for academics, students, consultants, top management, and executives on the way up throughout the public and private sectors.

Jaques argues that the problem of achieving effective and sustainable managerial organizations does not lie in poor decision making, interpersonal stress, lack of innovation, greedy self-interest, and other ills and defects, although they certainly play a part. The art of management, somewhat like alchemy, is not securely grounded in science. This is its most severe weakness, and the reason why organizations have always been badly managed. He cites examples to show that management tends to blame its shortcomings and inefficiencies on other people, yet there is no research to prove that the source of managerial failure is really to be found there. People strive to do their best, he has found, but they are stymied by poor organization and systems that pitch people into conflict with each other. Jaques looks at these systems closely, particularly our current systems of compensation, and itemizes his findings, showing how the the same problems are to be found throughout industry, public service, health and services organizations, and less surprisingly perhaps, the military. He then lays out the ways in which a new system of managing operations and organizations could work, shows that it is already working in certain selected places, and provides convincing evidence that his assertions and recommendations have much to offer, as we continue to search for better, more efficient, and more productive, profitable organizations.

Don't let a fear of numbers hold you back. Today's business environment brings with it an onslaught of data. Now more than ever, managers must know how to tease insight from data--to understand where the numbers come from, make sense of them, and use them to inform tough decisions. How do you get started? Whether you're working with data experts or running your own tests, you'll find answers in the HBR Guide to Data Analytics Basics for Managers. This book describes three key steps in the data analysis process, so you can get the information you need, study the data, and communicate your findings to others. You'll learn how to: Identify the metrics you need to measure Run experiments and A/B tests Ask the right questions of your data experts Understand statistical terms and concepts Create effective charts and visualizations Avoid common mistakes

The MAC approach developed by connecting the more traditional scientific knowledge base on human performance and self-regulation to more contemporary findings to do with meta-cognitive processes, emotion regulation, and acceptance-based behavioral interventions. Written by the originators of the MAC model, this book will provide both the necessary theory, empirical background, and a structured step-by-step, easy-to-use protocol for the understanding, assessment, conceptualization, and enhancement of human performance. It is a protocol that can be readily adapted for a wide variety of high-performing clientele--from athletes and business people, to sales people, professionals in a variety of fields, and emergency/military personnel. The material can be integrated by practicing clinicians as an adjunctive intervention strategy to help clients with specific performance problems. Numerous case examples, forms, handouts, in- and out-of-session assignments and activities, and verbatim client instructions are included.

A special note to buyers of this book:
To further enhance the utilization of the MAC program, the exercises and forms in this book are accessible and downloadable to all purchasers of the book by clicking here. The password to access the forms can be found on page "xix" of the book's front matter.

"The wise man knows he doesn't know. The fool doesn't know he doesn't know." Lao Tzu "In the West they only respect experts. But the expert mind is the closed mind." Shunryu Suzuki What's the most important step in fixing a puncture? It isn't jacking up the car, or taking the wheel off, or finding the puncture. There's something more fundamental than any of those. Something without which you can't even begin to fix a puncture. The most important step is finding out you've got a puncture. Without that you can't do anything. Instead of saying, "It's just a bit bumpy, must be the road," and carrying on, you must acknowledge that something has changed and you don't know what that is. If you don't admit you don't know what's happening, you can never find out. If you don't find out, you can never change it. The most important step, always, is admitting you don't know. That's the power of ignorance. In this latest collection of real-life stories, Dave Trott provides lessons about problem solving and creative thinking that can be applied in advertising, business, and the wider world. With his trademark wit, wisdom and critical eye, he shows how great problem solvers and creative thinkers are those who are not afraid to say "I don't know."

"Accountability" is a watchword of our era. Dissatisfaction with a range of public and private institutions is widespread and often expressed in strong critical rhetoric. The reasons for these views are varied and difficult to translate into concrete action, but this hasn't deterred governments and nongovernmental organizations from putting into place formal processes for determining whether their own and others' goals have been achieved and problems with performance have been avoided. In this thought-provoking book, government and public administration scholar Beryl Radin takes on many of the assumptions of the performance movement, arguing that evaluation relies too often on simplistic, one-size-fits-all solutions that are not always effective for dynamic organizations. Drawing on a wide range of ideas, including theories of intelligence and modes of thought, assumptions about numbers and information, and the nature of professionalism, Radin sheds light on the hidden complexities of creating standards to evaluate performance. She illustrates these problems by discussing a range of program areas, including health efforts as well as the education program, "No Child Left Behind". Throughout, the author devotes particular attention to concerns about government standards, from accounting for issues of equity to allowing for complicated intergovernmental relationships and fragmentation of powers. She explores in detail how recent performance measurement efforts in the U.S. government have fared, and analyzes efforts by nongovernmental organizations both inside and outside of the United States to impose standards of integrity and equity on their governments. The examination concludes with alternative assumptions and lessons for those embarking on performance measurement activities.

American society keeps vast records on its members. From birth to death, the various or-ganizations through which a person passes re-cord much about his achievements and failings, his strengths and weaknesses. These files are often used to make crucial decisions regarding an individual, and thus may have a fateful im-pact on his life. Yet, despite the importance of record-keeping, there have been few objective analyses of how this process is conducted.

On Record provides descriptive accounts of record-keeping in.a variety of important organi-zations: schools and universities; consumer credit agencies, general business organizations, and life insurance companies; military and se-curity agencies; the Census Bureau and the So-cial Security Administration; public welfare agencies, juvenile courts, and mental hospitals. It also examines the legal status of records.

The authors address questions such as: Who determines what records are kept? Who has access to the records? To what extent do the records follow an individual after he has left the setting in which they were gathered? What are some of the dangers and pitfalls in record-keeping? Throughout the authors show a con-cern for an appropriate balance between the need for information about people and protec-tion against undue invasions of privacy.

The use of endorsements and testimonials to sell anything imaginable is a modern development, though the technique is centuries old. Before World War I, endorsement ads were tied to patent medicine, and were left with a bad reputation when that industry was exposed as quackery. The reputation was well earned: claims of a product's curative powers sometimes ran opposite the endorsee's obituary, and Lillian Russell once testified that a certain compound had made her ""feel like a new man."" Prohibition and drug regulation doomed patent medicines. Distrusted by the public, banished from mainstream publications, endorsements languished until the 1930s, but returned with a vengeance with the growth of consumerism and modern media. Despite its questionable effectiveness, endorsement advertising is now ubiquitous, costing advertisers (and consequently consumers) hundreds of millions of dollars annually. This exploration of modern endorsement advertising - paid or unsolicited testimonials endorsing a product - follows its evolution from a marginalized, mistrusted technique to a multibillion-dollar industry. Chapters recount endorsement advertising's changing form and fortunes, from Lux Soap's uncompensated co-opting of early Hollywood to today's lucrative industry dependent largely on athletes. The social history of endorsement advertising is examined in terms of changing ethical and governmental views, shifting business trends, and its relationship to the growth of modern media, while the money involved and the question of effectiveness are scrutinized. The heavily illustrated text includes five appendices that focus on companies, celebrities, athletes and celebrity endorsements.

The Nordic countries have the world's best working life. Unlike in many other countries, global competition has not created inequality, uncertainty, long working hours, standardization and restrictive managerial control. The main reason for this lies in the way interests are expressed and conflicts are resolved. Both employees and employers are well organized and both recognize the interests of the other. Working life develops in a constant interaction between conflict and compromise. This book examines working conditions in Norway, Denmark, Sweden and Finland. It explores how these good working conditions are created and maintained. The chapters explain: How work organization is formed How education, training and work place learning give access to the labour market How work is managed in the public sector How precarious work unfolds in the Nordic countries. Work and Wellbeing in the Nordic Countries is addressed to all those who have interest in the quality of working life. It will be of particular use to all students, academics and policy makers working in the fields of social policy, wellbeing, management studies, employment relations, work sociology and work psychology.

Compared to the US, European data and privacy protection rules seem Draconian. The European rules apply to any enterprise doing business in the EU. The new rules are far more stringent than the last set. This book is a quick guide to the directives for companies, particularly US, that have to comply with them. Where US organizations and businesses who collect or receive EU personal data fail to comply with the rule, the bottom line can suffer from very significant official fines and penalties, as well as from users, customers or representative bodies to pursuing litigation. This guide is essential for all US enterprises who directly or indirectly deal with EU personal data.

This volume provides a comprehensive overview of current reforms in public sector quality management in Eastern Europe. Comparisons are made with trends in Western European countries to draw out the lessons emerging from current developments (including e-governance). Case studies from twelve countries and five comparative and conceptual studies identify how quality is put into practice, how the level of quality is assessed through quality accreditation systems and how e-government and citizen involvement may help to improve public service quality. The findings make essential reading for academics and students in public policy and public administration who are interested in modernization of the public sector from an international perspective. It also provides helpful guidance for reformers who want to try new approaches to improving the quality of public services.

Help your company adapt to the new rules of competition. If you read nothing else on creating value with business platforms and ecosystems, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you reap the rewards of multisided platforms (MSPs)&#8212or defend your company against these formidable opponents. This book will inspire you to: Assess the threat of disruption from platforms in your industry Decide whether and how to play with increasingly powerful platform businesses Choose the right strategy for transforming your product into a platform Harness network effects to maximize value for the partners in your ecosystem Shift from managing products to managing interactions Learn when moving first and growing fast will work&#8212and when it won't Manage winner-take-all dynamics This collection of articles includes "Pipelines, Platforms, and the New Rules of Strategy," by Marshall W. Van Alstyne, Geoffrey G. Parker, and Sangeet Paul Choudary; "Strategies for Two-Sided Markets," Thomas R. Eisenmann, Geoffrey Parker, and Marshall W. Van Alstyne; "Finding the Platform in Your Product," by Andrei Hagiu and Elizabeth Altman; "What's Your Google Strategy?," by Andrei Hagiu and David B. Yoffie; "In the Ecosystem Economy, What's Your Strategy?," by Michael G. Jacobides; "Right Tech, Wrong Time," by Ron Adner and Rahul Kapoor; "Managing Our Hub Economy," by Marco Iansiti and Karim R. Lakhani; "Why Some Platforms Thrive and Others Don't," by Feng Zhu and Marco Iansiti; "Spontaneous Deregulation," by Benjamin Edelman and Damien Geradin; "Alibaba and the Future of Business," by Ming Zeng; and "Fixing Discrimination in Online Marketplaces," by Ray Fisman and Michael Luca. HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever-changing business environment.

‘This book was absolutely tremendous!...this mystery is definitely a five-star read!’ ����� Reader Review A murder in a locked room… can Nancy and Jane find the key to the case? Nancy Hunter is on a mission to find her mother. Samantha Hunter walked out on her family and left the village of Dedley End over twenty years ago. For two decades, Nancy has thought her mother was dead…until she discovered she was spotted at a party at a country estate five months ago. As Nancy delves into the mystery in her own family, the village of Dedley End is rocked by the appearance of Sebastian Holmes, recently released from a long stretch in prison for his part in a jewellery robbery in London. And when someone is found murdered in the local church, it seems that there may be more danger hiding in their sleepy Cotswold village… Nancy and her grandmother Jane, Dedley End’s resident amateur sleuths and owners of a crime fiction bookshop, set about trying to solve the mystery of just who could be the killer, and how they managed a murder in a locked room – but what they don’t know is that finding the murderer might just bring them closer to finding Samantha. But does she want to be found? And what made her hide away for so many years? A twisty and unputdownable cozy mystery featuring a grandmother and granddaughter detective duo – if you’re a fan of The Bingo Hall Detectives, Robert Thorogood or The Thursday Murder Club, you’ll love this! Readers are loving Murder at the Village Church: ‘Brilliantly written and many twists and turns right to the end. Loved this series and the characters.’ ����� Reader Review ‘What a read! Just enough romance and a mystery that keeps you on the edge of your seat.’ ����� Reader Review ‘This grandmother/granddaughter duo is absolutely everything you want! Filled with so much love, joy, heartache, and truth, you won’t want to put this book down!’ ����� Reader Review ‘A cozy mystery that was a fun read… I enjoyed the quirky characters.’ ����� Reader Review ‘Heartwarming but cosy crime… Really kept you guessing. I was totally gripped.’ ����� Reader Review ‘There were some really good twists in this novel. A truly fun cozy mystery series.’ ����� Reader Review ‘Will keep you guessing until the very end.’ ����� Reader Review ‘A page-turner of a book that keeps you hooked.’ ����� Reader Review Praise for the Dedley Ends Mystery series: ‘Superb sleuthing! I thoroughly enjoyed my trip to Dedley End and can’t wait to go back!’ Heidi Swain ‘I loved this brilliant cozy read…it felt very Christie-esque. Nancy and Jane were fab, I loved their relationship. And I can’t wait for more.’ ����� Reader Review ‘Fabulous cosy murder/mystery with an unforgettable crime-fighting trio. Thoroughly enjoyable and highly recommended.’ Angela Marsons ‘A perfect read!…Will entice even the most seasoned mystery reader. If you’re a fan of Agatha Christie and M.C. Beaton, you can’t miss this series.’ ����� Reader Review ‘This. Is. Brilliant. Could not put it down. I really hope there’s more Dedley End adventures!’ ����� Reader Review ‘Absolutely loved this book!…The characters were great and the story flowed along nicely. I read the book in a day, I couldn’t put it down!’ ����� Reader Review ‘If you are a fan of cosy crime then I 100% recommend this series. You will not be disappointed!’ ����� Reader Review

"I wrote this book because I believe that there is a serious gap in what has been written and communicated about cross-cultural management and what people actually struggle with on the ground."--From the Introduction What does it mean to be a global worker and a true "citizen of the world" today? It goes beyond merely acknowledging cultural differences. In reality, it means you are able to adapt your behavior to conform to new cultural contexts without losing your authentic self in the process. Not only is this difficult, it's a frightening prospect for most people and something completely outside their comfort zone. But managing and communicating with people from other cultures is an essential skill today. Most of us collaborate with teams across borders and cultures on a regular basis, whether we spend our time in the office or out on the road. What's needed now is a critical new skill, something author Andy Molinsky calls global dexterity. In this book Molinsky offers the tools needed to simultaneously adapt behavior to new cultural contexts while staying authentic and grounded in your own natural style. Based on more than a decade of research, teaching, and consulting with managers and executives around the world, this book reveals an approach to adapting while feeling comfortable--an essential skill that enables you to switch behaviors and overcome the emotional and psychological challenges of doing so. From identifying and overcoming challenges to integrating what you learn into your everyday environment, Molinsky provides a guidebook--and mentoring--to raise your confidence and your profile. Practical, engaging, and refreshing, Global Dexterity will help you reach across cultures--and succeed in today's global business environment.

This book will examine the history of robotics and explicate what massive automation means for the present and future of labor in all its forms, from mills and factories to the white-collars offices of suburbia and more. While warnings of a robot world-takeover could seem dramatic, the truth is more mundane—robots have come to take our jobs. Winning in the Robotic Workplace: How to Prosper in the Automation Age will teach you the skills needed to reprogram the way you work in anticipation of this technological shift. Author John F. Wasik believes learning to thrive in the automation age can in fact humanize the workplace once again. In Winning in the Robotic Workplace: How to Prosper in the Automation Age, you will learn to emphasize the conceptualization and pursuit of creative ideas, a practice that most robots are unequipped to perform in a meaningful way. You will learn that the successful integration of automated elements with humans is the most effective business model moving forward, and that an eagerness to collaborate demonstrates a will to succeed.