Self-awareness is the bedrock of emotional intelligence that enables you to see your talents, shortcomings, and potential. But you won't be able to achieve true self-awareness with the usual quarterly feedback and self-reflection alone.

This book will teach you how to understand your thoughts and emotions, how to persuade your colleagues to share what they really think of you, and why self-awareness will spark more productive and rewarding relationships with your employees and bosses.

This volume includes the work of:

- Daniel Goleman

- Robert Steven Kaplan

- Susan David

HOW TO BE HUMAN AT WORK.

The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Back in 2009, a group of people came together to try to create a currency that would change the economic system for the better. They called it the Bristol Pound. By 2015 it was one of the world’s most prominent local currencies, featured in the Financial Times and Time Magazine, and even covered by Chinese state television. However, the Bristol Pound stopped circulating in 2021, and in 2023 the organisation finally wound up. Drawing on the lessons learned as Bristol Pound’s managing director, the author examines the theory and practice behind many new economic ideas. What really is ‘money’? Can we imagine an economic system that prioritises non-financial value? Can we create a post-market economy? The author’s conclusions shape a new narrative and understanding that will forever change how you think of money and the economy.

As seen on Oprah's Super Soul Sunday The bestselling book, now with a new preface by the authors At once a bold defense and reimagining of capitalism and a blueprint for a new system for doing business, Conscious Capitalism is for anyone hoping to build a more cooperative, humane, and positive future. Whole Foods Market cofounder John Mackey and professor and Conscious Capitalism, Inc. cofounder Raj Sisodia argue that both business and capitalism are inherently good, and they use some of today's best-known and most successful companies to illustrate their point. From Southwest Airlines, UPS, and Tata to Costco, Panera, Google, the Container Store, and Amazon, today's organizations are creating value for all stakeholders--including customers, employees, suppliers, investors, society, and the environment. Read this book and you'll better understand how four specific tenets--higher purpose, stakeholder integration, conscious leadership, and conscious culture and management--can help build strong businesses, move capitalism closer to its highest potential, and foster a more positive environment for all of us.

Get the most from your electronic marketing resources Internets, Intranets, and Extranets: New Waves in Channel Surfing examines cutting-edge research on the strategies and practices for managing electronic channels of information distribution. The leading experts working in Web-enabled marketing technologies address the most pressing topics of channel management, presenting descriptive and prescriptive insights into the complex network of virtual links between people and places. This unique book looks at the death of distance from a global perspective, offering critical commentary on how to strengthen the connection between Web-linked buyers and sellers. Internets, Intranets, and Extranets presents a framework for working with e-business technologies that will help you develop electronic distribution strategies to maximize channel efficiency.The book addresses the signaling cues in marketing channels, examining the issues that affect the systemic flow of information, products, and services, including: the mediating role of channel structure on channel performance the transaction costs of cybermediaries the Internet's impact on independent sales agents the effects of brand familiarity and Web site vividness the analysis of electronic intermediaries in conventional distribution channels and the organizational and environmental factors involved in Internet-based marketing channels Internets, Intranets, and Extranets: New Waves in Channel Surfing is an essential resource for distribution managers, logisticians, and researchers interested in cutting-edge principles and practices in electronic distribution channels. The book is also an ideal supplement for academics working in electronic commerce study.

Designed as an important tool for developers, unit owners, attorneys, real estate agents, insurance agents/brokers, and management consultants, The Law of Condominia and Property Owners' Associations is also of interest to government officials and others involved with this area of the law. This single-volume resource, including appendixes, offers the reader applicable forms, details of important state statutes, and other useful how-to information.

Chapter 1 delves into the history and legal development of condominia, while Chapter 2 describes the nature of property owners' associations. The players in this drama as well as the documents vital to their roles are delineated in Chapter 3 and 4. Details of the operation of the condominium association itself are found in Chapter 5, followed by rules and regulations for condominia in Chapter 6. Chapter 7 focuses on the role of the developer, with particular emphasis on his/her liabilities. Chapter 8 is reserved for the role of the federal government, and the final two chapters focus on the day-to-day problems of condominium operations, including such important issues as availability of municipal services, the licensing of managers, cable access, and tax districts. The eight appendixes provide valuable forms and other information of interest to the practitioner.

For three months every year football clubs buy and sell people. They spend more than £4 billion a year on footballers, and for good reason; the right deal can help you win the game's top prizes while the wrong deal can cost you your job and bankrupt your club. It is a fast-paced, at times murky and cutthroat world worth billions, which largely operated behind closed doors - until Jim White and Kaveh Solhekol stepped in, that is. In Deadline Day, Jim and Kaveh, two of the world's leading transfer experts, take us behind the scenes of this uniquely tense, make-or-break element to the game. They talk of the world's most famous players, managers and agents - Jose Mourinho, Sir Alex Ferguson and Pep Guardiola amongst others - to get to the heart of the most significant deals in history, as well as the ones that got away. But has the time come for football to slam shut the transfer window for good? Is it, after all, more scandal than strategy? Perceptive, entertaining and dynamically told, Jim and Kaveh reckon with questions integral to the future of the game in this definitive, never-before-told inside story of football's transfer window.

Overwhelmed by the sheer volume of work you need to accomplish? Being pulled in different directions by competing priorities? Getting Work Done runs you through the basics of being more productive at work. You’ll learn to: Align your schedule with your prioritiesFocus your attention and avoid distractionsCreate effective daily routinesSet boundaries and learn to say no Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

In 1907, the editor of The New York Times wrote, "Employers, naturally, look to the young. A man or woman of advanced years is too apt to be given to old-fashioned ways of doing things, and open to suspicion of having the unforgivable fault, in modern business, of slowness." Age discrimination has existed throughout the 20th century, sometimes in the public eye and sometimes not. This book examines the problem as it relates to the employment sector in the United States throughout the century: how the issue has been treated by the media, what is the extent of age bias, how older workers were viewed, the reasons and rationales presented by business enterprises for their refusal to hire older workers, and the responses of governments to the problem. Some foreign data are used for comparison purposes; age bias exists in all industrial societies, regardless of the type of government a country provides for itself.

A single dramatic software failure can cost a company millions of dollars - but can be avoided with simple changes to design and architecture. This new edition of the best-selling industry standard shows you how to create systems that run longer, with fewer failures, and recover better when bad things happen. New coverage includes DevOps, microservices, and cloud-native architecture. Stability antipatterns have grown to include systemic problems in large-scale systems. This is a must-have pragmatic guide to engineering for production systems. If you're a software developer, and you don't want to get alerts every night for the rest of your life, help is here. With a combination of case studies about huge losses - lost revenue, lost reputation, lost time, lost opportunity - and practical, down-to-earth advice that was all gained through painful experience, this book helps you avoid the pitfalls that cost companies millions of dollars in downtime and reputation. Eighty percent of project life-cycle cost is in production, yet few books address this topic. This updated edition deals with the production of today's systems - larger, more complex, and heavily virtualized - and is the first book to cover chaos engineering, the discipline of applying randomness and deliberate stress to reveal systematic problems. Build systems that survive the real world, avoid downtime, implement zero-downtime upgrades and continuous delivery, and make cloud-native applications resilient. Examine ways to architect, design, and build software - particularly distributed systems - that stands up to the typhoon winds of a flash mob, a Slashdotting, or a link on Reddit. Take a hard look at software that failed the test and find ways to make sure your software survives.

Traditionally, funders expect evaluation to show that resources are being used wisely. But evaluation can be a much more powerful tool--for both funders and nonprofits. Forward-looking grantmakers and grantees are leveraging their evaluations, ensuring that the time and money spent ultimately improves effectiveness for everyone. This book shows how they're doing it, including - How the ""evaluative learning"" approach furthers ongoing improvement via collaborative, stakeholder influenced evaluations - How to bridge the differences in what funders and nonprofits need from evaluation - How evaluation builds four critical capacities--leadership, adaptive capacity, management, and technical capacity - Seven steps a funder can take to build the evaluative learning capacity in nonprofits - Thirteen specific evaluative learning strategies that funders can support Worksheets and assessment tools will help funders 1) assess their readiness to implement evaluative learning; 2) develop a logic model; 3) uncover grantees' current evaluation efforts and preparedness for evaluative learning; and 4) use resources wisely when selecting an evaluative learning support strategy. When the funding community supports evaluative learning, nonprofits and funders together can figure out how to strengthen programs, better allocate resources, and share successful models.

How to find, test, and launch a successful nonprofit venture Venture Forth! The Essential Guide to Starting a Moneymaking Business in Your Nonprofit Organization is the most complete step-by-step guide on the topic. Building on the experience of many organizations, this handbook gives you a time-tested approach for finding, testing, and launching a successful nonprofit business venture. Whether your organization is large or small, the book's seven steps guide you through the entire process-from idea to complete business plan. Examples, tips, timelines, and reproducible worksheets help you assess the strengths and weaknesses of venture ideas to find the most promising ones; determine which ideas fit your mission, resources, and skills; make solid decisions based on data rather than impressions; prepare a complete-and reassuring-financial analysis showing your breakeven point and future profitability; write a compelling, detailed business plan and get it approved; and get ready to start the new business! Nonprofits with established ventures will find these steps useful for evaluating, expanding, or improving their business. Even if you don't intend to earn a dime in venture income, you can use the book's process to improve the financial health of your current programs. Lower your risk and increase your chance of success with Venture Forth! and start generating earned-income while reducing your dependence on grants.

Nonprofit mergers are on the rise. Executive directors and board members are discovering the advantages: comprehensive service delivery, better finances, more powerful fundraising, increased market share. Bottom line, mergers make more mission possible. From assessing reasons and readiness, to finding a partner, to negotiating the best path, to budgeting and implementation, author David La Piana guides you through the maze of options with a steady hand. Based on experience with more than sixty mergers, this handbook is the perfect starting point for any nonprofit exploring a possible merger and a basic resource for all nonprofit managers. You'll find: how to decide what kind of structure from collaboration to merger meets your goals; how to know your own motivation and keep your mission forefront; what kind of merger best fits your goals, structure, and financial situation; how to seek merger partners and objectively assess the pros and cons of each; how to manage the boards essential role in merger considerations; how to exercise due diligence and write the merger agreement; how to deal with the rumor mill; what you can do yourself, when to call in attorneys and consultants, and how to select them; typical roadblocks and how to beat them; how to move past old history and build new traditions as you integrate staff, management, boards, systems, and corporate cultures; how to budget for and raise funds to implement the merger; and much more Full merger case studies, decision trees, twenty-two worksheets, checklists, tips, milestones, an extensive resource section and many samples including the minutes of a completed merger negotiation give you concrete assistance with your own merger plans and implementation. A special chapter written for nonprofit organizational consultants explains their roles and responsibilities in assisting clients interested in merger.

Message Matters: Succeeding at the Crossroads of Mission and Market

As the greatest rock and roll band of all time, the Beatles rocketed to worldwide fame soon after their 1964 arrival in the United States. Much of their achievement can be attributed to the unique Beatle sound, but it was more than just the music that catapulted them to the summit of success, and kept them there even after the band ceased touring and broke apart. How the Beatles both failed and triumphed as businessmen and the lessons today’s entrepreneurs and business leaders can draw from this unique journey is the subject of Come Together: The Business Wisdom of the Beatles. Authors Richard Courtney and George Cassidy recount the band’s many exploits, from its early struggles in Hamburg to the success of Sgt. Peppers Lonely Hearts Club Band and beyond, revealing from a business perspective what worked and what didn’t. More than the music, this book explores what it took to pass the audition.

The quality of performance in any organization is a direct reflection of the quality of its leadership. What does your organization’s performance say about you? If you’re looking for a common-sense handbook that will take your leadership effectiveness to the next level, Charisma-Based Leadership: How to Be the Leader That Everyone Wants to Follow is for you. Unlike other business guides, Charisma-Based Leadership features easy-to-understand principles you can begin practicing immediately for visible results. With over 40 years of experience working with high-performing leaders and teams, Cole and Baggett will help you become the leader people want to follow by showing you how to: Accept responsibility for your behavior and that of your team Communicate effectively using feedback Resolve conflict and use frustration to your advantage

FINALIST 2008 Book of the Year Awards, Career Category, ForeWord Magazine A must read for anyone hoping to launch a nonprofit career Nonprofits need talented, creative people with all types of skills and experiences. The Nonprofit Career Guide will help you find the best opportunity for you and your interests. This hands-on guide is filled with practical advice from real people working at all levels of diverse nonprofits. In detailed profiles, you'll find out what their work is like, the career paths they followed, and what they look for when hiring new staff. Besides getting a sense of the scope and range of work opportunities, you'll find the most up-to-date information on how to: Prepare for a nonprofit career; Conduct targeted job searches and network effectively; Handle interviews with aplomb; Write persuasive cover letters and stellar resumes; Negotiate a competitive compensation package. With The Nonprofit Career Guide, you'll get the competitive edge you need to land a great first job and build a rewarding career in the nonprofit sector. Published by Fieldstone Alliance in collaboration with American Humanics.

At last! A comprehensive guide to the art, craft, and business of consulting with nonprofits and community groups . . . Nonprofit consulting requires specialized skills and knowledge of how the sector works. This guide gives you the resources and tools to help you provide quality assistance throughout your career: experienced consultants will find it an invaluable reference; new consultants will get oriented to the sector and find step-by-step guidance through the entire process; technical specialists will gain insights into the larger processes that shape nonprofit organizations; for-profit consultants and business sector volunteers will discover how to shift their expertise to match the unique culture of nonprofit and community work; students in public administration, organization development, and nonprofit management will find it a useful guide for fieldwork, service projects, or future career search. With this illustrated guide you get: an overview of the nonprofit sector and unique elements of consulting with nonprofits; the six-stage process of consulting with concrete steps and challenges in each stage; the art of consulting, including roles, dynamics, and ethics; lessons from the field—stories from thirty skilled consultants offering sage advice on common challenges from setting up contracts to cross-cultural consulting to choosing a consulting role that matches the client's needs; when team consulting makes sense; key differences between internal and external consulting; how to run your business; marketing your services; setting fees, estimating costs, and billing; managing your career growth; working with funders; nine worksheets, sample proposals, professional standards, annotated bibliography; and much more!

Here's how funders are leveraging evaluation to improve nonprofit effectivenessTraditionally, funders expect evaluation to show that resources are being used wisely. But evaluation can be a much more powerful tool—for both funders and nonprofits. Forward-looking grantmakers and grantees are leveraging their evaluations, ensuring that the time and money spent ultimately improves effectiveness for everyone. This book shows how they're doing it. A Funder's Guide to Evaluation: Leveraging Evaluation to Improve Nonprofit Effectiveness will help funders use evaluation to build the capacity of grantees. Inside, you'll learn How the "evaluative learning" approach furthers ongoing improvement via collaborative, stakeholder influenced evaluations How to bridge the differences in what funders and nonprofits need from evaluation How evaluation builds four critical capacities—leadership, adaptive capacity, management, and technical capacity  Seven steps a funder can take to build the evaluative learning capacity in nonprofits Thirteen specific evaluative learning strategies that funders can support  Worksheets and assessment tools will help funders 1) assess their readiness to implement evaluative learning; 2) develop a logic model; 3) uncover grantees' current evaluation efforts and preparedness for evaluative learning; and 4) use resources wisely when selecting an evaluative learning support strategy. When the funding community supports evaluative learning, nonprofits and funders together can figure out how to strengthen programs, better allocate resources, and share successful models.

How to find, test, and launch a successful nonprofit venture Venture Forth! The Essential Guide to Starting a Moneymaking Business in Your Nonprofit Organization is the most complete step-by-step guide on the topic. Building on the experience of many organizations, this handbook gives you a time-tested approach for finding, testing, and launching a successful nonprofit business venture. Whether your organization is large or small, the book's seven steps guide you through the entire process-from idea to complete business plan. Examples, tips, timelines, and reproducible worksheets help you assess the strengths and weaknesses of venture ideas to find the most promising ones; determine which ideas fit your mission, resources, and skills; make solid decisions based on data rather than impressions; prepare a complete-and reassuring-financial analysis showing your breakeven point and future profitability; write a compelling, detailed business plan and get it approved; and get ready to start the new business! Nonprofits with established ventures will find these steps useful for evaluating, expanding, or improving their business. Even if you don't intend to earn a dime in venture income, you can use the book's process to improve the financial health of your current programs. Lower your risk and increase your chance of success with Venture Forth! and start generating earned-income while reducing your dependence on grants.

Start the Conversation No "how-to" manual exists on cultural competency. And, compared to other topics in nonprofit management, little exists on the skills and strategies needed to address racism and inequity. Building cultural competency is an ongoing journey that nonprofit leaders choose to take because they know the end result will be a more inclusive, connected, and effective organization. Patricia St. Onge and her contributing authors help readers grapple with the urgent issues that can transform capacity builders into change agents in the nonprofit sector. Embracing Cultural Competency starts the dialogue on how organizations can start building capacity. Nonprofit capacity builders will - discover a framework to help discuss issues related to cultural competency - learn about methods, practices, and values that define cultural competency and culturally based work in nonprofit capacity building - understand the complexities within ethnic communities - gain insights into the nature of institutionalized racism Through a range of methods--literature review, personal interviews, peer dialogue, insights of contributing authors--readers get a mosaic of perspectives that surround cultural competency. Plus, the book presents the insights of authors who represent five major ethnic communities in the United States: Asian/PacificIslander, American Indian, African American, White, and Latino.

A Bestseller Becomes Even More Pertinent First published in 2005, this collection of CompassPoint online newsletter articles became instantly popular with busy board members of nonprofits. Now updated with new essays that are short enough to read over a cup of coffee, readers will find essential insights on board responsibilities, executive directors, fundraising, finance, and more. New topics include:  Eleven ways to get a new executive director off to a good start A board member’s guide to nonprofit insurance, how to take a public stand working boards versus governing boards the right way to resign from the board, the best way to raise money, meaningful board-staff acts of appreciation What boards need to know about copyrights

This book will teach you how to start, scale, and sell a small business from scratch. It is intended for entrepreneurs of all levels, from first-time business owners to seasoned executives looking for a new perspective. Once you've dug up enough pennies from between the couch cushions to start a new business, you're going to need a plan. How to Launch Your Side Hustle will walk you through the process of crafting your venture. Author Troy R. Underwood, a trained software developer and entrepreneur, emphasizes using low-cost techniques and creative ideas to finance, market, and run your business, even as it gains momentum. Using his previous company as a model of what to do—and sometimes what not do to—Underwood candidly takes you through the steps of building your business, guided by the principle of necessity. Each chapter is dedicated to a particular facet of business, from hiring and training the right people to pricing your product or service, buying the right software and tools, navigating legal issues, and understanding when it's time to sell the business. This book provides you with basic best practices in a quick and simple format, so you can get back to work on turning your aspirations into a reality.

**The Instant Top Ten Bestseller** 'Utterly indispensable.' Lorraine Kelly 'A must-read.' Tim Harford TV and radio money-agony-aunt Claer Barrett is the voice of reason in the cost of living crisis, teaching us what we need to know about money, in an accessible way that anyone can understand. By unpicking our emotional relationship with money, she gets to the heart of how our financial habits are formed - and reveals seven powerful yet easy ways to transform how we manage our money for good. If you struggle to understand where you're going wrong with your money but don't know where to start, What They Don't Teach You About Money has all the answers you've been searching for. There's no shaming finger-wagging or headache-inducing jargon, just hundreds of practical tips showing how to get money working for you. The financial world can be an intimidating place, but Claer will banish any lack of confidence, demystifying money matters to help you regain control of your finances - and she'll even make you laugh along the way. You will learn: - why your 'financial personality' is key to unlocking your money habits - the secrets of successful budgeting (takeaway coffee is still allowed) - how to deal with your debts, and understand student finance - how to harness the power of digital banking to make your life easier, and save more - how to plan for your financial future and set yourself achievable goals along the way - how to talk about money and make uncomfortable conversations a thing of the past - easy lessons to help everyone understand tax, pensions and investing (yes, really!) - what you need to know before you buy your first property - how to grow your income and get that pay rise Claer expertly debunks the myths that keep us stuck in financial paralysis. It's time to regain control of your bank balance and get your money working for you!

Accessible and engaging, this textbook introduces students to the field of personnel psychology, also known as industrial psychology. Based on their years of teaching in this area, Luong, Sprung, and Zickar survey core topics in the field, including job analysis, recruitment, selection, assessment, and performance evaluation. Throughout, they emphasize a psychological – rather than management – approach, explaining the key psychological principles that underpin human resources practices. Supported by plentiful examples, review questions, and discussion questions, this comprehensive overview shows how personnel psychologists endeavor toward a better workplace. Written in a clear and captivating style, this book introduces students to the most recent and pertinent scientific research in personnel psychology, and inspires future study in industrial-organizational psychology and related fields.

Trust is the fuel for all of life. We are wired biologically, neurologically, emotionally, spiritually, and psychologically to trust. Trust is the currency that drives every relationship, beginning with the foundational bond between infants and their mothers, extending to the trust networks that undergird every human endeavour - art, science, commerce - and binding together every relationship we have ever had or ever will have. Nothing in our world works without trust. It is tempting to think that trust is simple, that we should be able to spot a lack of trustworthiness relatively easily. But we all have our stories about misplaced trust. We either missed clear or subtle warning signs or there just were not any warning signs to see. Everything looked good on the surface, and maybe it was. But we got burned anyway. And sometimes we struggle to earn and keep the trust of those around us when trust bonds fail to form or are broken. When trust breaks down, so does our ability to move forward. Dr. Cloud explores the five foundational aspects of trust that must be present for any relationship to function successfully and helps us to understand how to implement them. He also guides us through the difficult process of repairing trust when it has been violated and broken, even when restoring trust feels impossible. Rich with wisdom drawn from decades of experience in clinical practice, business consulting and research, Trust is the ultimate resource for managing this most complex and fundamental of human bonds, allowing us to experience more fruitful and rewarding relationships in every area of our lives.