‘This book is a secret weapon, providing clarity and confidence in scaling to seven figures’ Sebastian Bates, The Warrior Academy The average B2B business takes 5 years to double its revenue; remarkable businesses double revenue every 12 months. In Remarkable Business Growth, Richard Mawer reveals how you can make YOUR B2B business remarkable and unlock predictable 7-figure business growth. You know you need proven strategy, processes and systems to be successful. What you’re missing is the secret of making your business remarkable at every touchpoint, a business that your customers not only use, but love and remark upon. From working with hundreds of business owners and building eight businesses of his own, Richard has developed the STEPS Growth method, to give business owners a step-by-step blueprint of processes and principles to put in place the five strategies, processes and systems that a modern business needs to grow predictably towards seven figures and beyond. www.goberemarkable.com

What does it mean to be yourself at work? As a leader, how do you strike the right balance between vulnerability and authority? This book explains the role of authenticity in emotionally intelligent leadership. You'll learn how to discover your authentic self, when emotional responses are appropriate, how conforming to specific standards can hurt you, and when you need to feel like a fake. This volume includes the work of: Bill GeorgeHerminia IbarraRob GoffeeGareth Jones This collection of articles includes: "Discovering Your Authentic Leadership" by Bill George, Peter Sims, Andrew N. McLean, and Diana Mayer; "The Authenticity Paradox" by Herminia Ibarra; "What Bosses Gain by Being Vulnerable" by Emma Seppala; "Practice Tough Empathy" by Rob Goffee and Gareth Jones; "Cracking the Code That Stalls People of Color" by Sylvia Ann Hewitt; "For a Corporate Apology to Work, the CEO Should Look Sad" by Sarah Green Carmichael; and "Are Leaders Getting Too Emotional?" an interview with Gautam Mukunda and Gianpiero Petriglieri by Adi Ignatius and Sarah Green Carmichael. How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Don't let a fear of numbers hold you back. Today's business environment brings with it an onslaught of data. Now more than ever, managers must know how to tease insight from data--to understand where the numbers come from, make sense of them, and use them to inform tough decisions. How do you get started? Whether you're working with data experts or running your own tests, you'll find answers in the HBR Guide to Data Analytics Basics for Managers. This book describes three key steps in the data analysis process, so you can get the information you need, study the data, and communicate your findings to others. You'll learn how to: Identify the metrics you need to measure Run experiments and A/B tests Ask the right questions of your data experts Understand statistical terms and concepts Create effective charts and visualizations Avoid common mistakes

FINALIST 2008 Book of the Year Awards, Career Category, ForeWord Magazine A must read for anyone hoping to launch a nonprofit career Nonprofits need talented, creative people with all types of skills and experiences. The Nonprofit Career Guide will help you find the best opportunity for you and your interests. This hands-on guide is filled with practical advice from real people working at all levels of diverse nonprofits. In detailed profiles, you'll find out what their work is like, the career paths they followed, and what they look for when hiring new staff. Besides getting a sense of the scope and range of work opportunities, you'll find the most up-to-date information on how to: Prepare for a nonprofit career; Conduct targeted job searches and network effectively; Handle interviews with aplomb; Write persuasive cover letters and stellar resumes; Negotiate a competitive compensation package. With The Nonprofit Career Guide, you'll get the competitive edge you need to land a great first job and build a rewarding career in the nonprofit sector. Published by Fieldstone Alliance in collaboration with American Humanics.

This new textbook focuses on how data and analytics can be used to help inform organisational decision-making across the business by complementing human judgement. Taking a highly practical approach, it covers major use cases for analytics across different business areas, including marketing analytics, HR analytics, operational analytics and financial analytics. This concise and readable book grounds discussion in the fundamentals of data, analytics and data visualisation, and in an understanding of the legal and ethical responsibilities that come with working with data. Key features include: • Analytics in Practice vignettes show how data and analytics have been applied in real organisations • Video interviews with industry professionals bring examples to life • A running case study and accompanying dataset allow you to apply what you have learnt Suitable for undergraduate and postgraduate students studying business analytics. Mary Ellen Gordon is Senior Professional Teaching Fellow/Senior Lecturer in the School of Information Systems at the Victoria University of Wellington, New Zealand.

Few managers of African organizations are trained in managing people. They may be technically proficient in their jobs, but there is a prevailing certainty that because they have lived among other people, they know instinctively how to manage them. Not true, says psychologist and organizational behavior specialist Ugwuegbu. Moreover, not only do the new African states suffer severe shortages of managers of any kind, they also lack resources to give those they do have the skills in human behavior management they need. Dr. Ugwuegbu's book seeks to improve management effectiveness and efficiency by providing a better, more comprehensive understanding of African work systems and the behavior of Africans at work. His book, the first of its kind, introduces the science of human behavior into the management of African organizations. It challenges the reign of colonial management practices and blames them for the failure of African managers to adopt modern management techniques. Although it absolves African cultures of the responsibility for the poor performance of African workers, it holds management rigorously responsible, and agrees with existing opinion that not only should leadership effectiveness be measurable, but it should be measured. Human relations, as practiced in African firms, is only one aspect of human resource planning, and in fact, African organizations should learn from human conflict, not try to fight it--all of which makes his book essential for professionals in African organizations and for those elsewhere who want to do business with them, as well as for scholars and graduate students in various fields of the social, behavioral, and administrative sciences.

Dr. Ugwuegbu sets out to broaden the African manager's concept of the organization as both a pyschological and physical entity, and to do this he integrates knowledge of human behavior from psychological perspectives into the management of African organizations. He also shows that African governments are responding positively to calls from the international financial community for the commercialization and privatization of government-owned African companies. In nine chapters he covers such topics as the colonial management legacy; the psychological problems of African organizations; problems of motivation, leadership, and power; decision making; conflict and conflict management; and performance evaluation and training and development. The chapters are unified by one common objective: to explore the dynamics of the African workplace and to help African professionals make use of it, and then to enhance the understanding of Africa's management problems among managers and executives in other countries worldwide.

Leaders of today must possess potent powers for logic, reason, discernment and strategic forecasting. Yet, they must also be empathic and therefore embodied; grounded and therefore intuitive; present and therefore awake. They must be skilled in mindfulness and deep listening, able to inspire authentic engagement and collaboration, and possess a clear and wholehearted sense of service, mission and purpose - restoring coherence where there is fragmentation and unity where there is division. Nicholas Janni presents this new and necessary leadership style as the Leader as Healer. The book outlines both a theoretical and practical map towards a new form of leadership, one that embodies the 'skill, heart, and wisdom' that the current moment demands. The pathway Janni describes is one of integration and restoration, which is designed to reawaken the innate human capacities - physical and emotional, individual and transpersonal - that were previously discarded and forgotten during our perilous journey towards profit-maximization and "infinite" economic growth. It offers a way to grow ourselves as leaders and to heal our organizations.

Reinvention is ready when you are In The Reinvention Formula: How to Unlock a Bulletproof Mindset to Upgrade Your Life, accomplished speaker and performance coach Craig Siegel walks you through the exciting process of fundamentally redefining your identity and how you choose to show up in the world. In the book, you’ll find a new level of clarity, feel more worthy, learn to grow from failure and pivot successfully, find what sets your soul on fire, and commit to changing the course of your life and finding the fulfilment you’ve been missing. The author explores lasting lessons, stories, and strategies drawn from his popular The CLS Experience podcast where he has interviewed countless celebrities, athletes, thought leaders, and bestselling authors. The material within is raw, real, and relatable to anyone, from any background, and in any industry. You’ll also find: Strategies for eliminating negative, unproductive thoughts and replacing them with constructive new beliefs that drive incredible results in your personal and professional lives Ways to balance making an impact, earning a lucrative living, and cultivating a new mindset Methods for reimagining how you present yourself to other people The Reinvention Formula is a step-by-step walkthrough for anyone ready to put in the effort to completely reimagine how they relate to the world around them.

Our organizations are failing us. They're sluggish, change-phobic, and emotionally arid. Human beings, by contrast, are adaptable, creative, and full of passion. This gap between individual and organizational capability is the unfortunate by-product of bureaucracy--the top-down, rule-choked management structure that undergirds virtually every organization on the planet.

Invented in the nineteenth century with the goal of turning people into semi-programmable robots, bureaucracy is deeply dehumanizing. Today, only 13 percent of employees around the world are fully engaged in their work. The rest show up physically but leave much of their enthusiasm and ingenuity at home--hardly surprising given the tendency of bureaucrats to regard human beings as mere "resources."

By the authors' reckoning, bureaucracy costs the global economy more than $9 trillion in lost economic output each year. Worse, despite all the hype around flat organizations and agile processes, bureaucracy is growing, not shrinking.

In their provocative and practical new book, world-renowned business thinker Gary Hamel and expert coauthor Michele Zanini lay out a detailed blueprint for creating organizations that are fully human and free from the shackles of bureaucracy. Few leaders would admit to being champions of bureaucracy, but rarer still is the leader who has a plan for defeating it. Essential elements include:

- Calculating the hidden costs of "bureausclerosis"

- Ridding ourselves of toxic bureaucratic beliefs

- Drawing lessons from organizations that have excised bureaucracy

- Uprooting bureaucratic structures and processes while avoiding operational chaos

- Overcoming the resistance of those inclined to defend bureaucracy

- Learning to lead in an environment in which position and rank are no longer the keys to the kingdom

The ultimate goal: organizations that are infused with the spirit of entrepreneurship, where everyone thinks like an owner, and game-changing innovation is the rule rather than the exception.

Humanocracy brims with illuminating insights, real-world stories, and powerful tools. Both manifesto and manual, it shows you how to build an organization that's fit for the future by building one that's fit for human beings.

Split into the core areas of managing yourself and others, transferable management skills and postgraduate study skills, this is an ideal textbook For CIPD Level 7 students and those on non-CIPD business masters degrees. Covering the theory and practice of the key topics needed for successful professional development and practice, Developing Skills for Business Leadership includes content on interpersonal and communication skills, managing information and projects, change management, decision making, managing financial resources and data analysis. This new edition has been fully updated throughout and now includes new material on leading ethically, managing virtually, working inclusively, developing the organization and managing stress. This book provides everything that students will need to manage teams in the workplace, make sound and justifiable business decisions and effectively lead, engage and influence others. Each chapter is supported by 'skills in practice' examples to help students with no prior business experience put the skills into context and see how they apply in the workplace as well as reflective questions to consolidate learning and case studies, activities and 'explore further' boxes to encourage learner engagement. Online supporting resources include a lecturer's manual, powerpoint slides, additional case studies, sample assignments and templates.

From the bestselling author of Blink and The Tipping Point, Malcolm Gladwell's Outliers: The Story of Success overturns conventional wisdom about genius to show us what makes an ordinary person an extreme overachiever.

Why do some people achieve so much more than others? Can they lie so far out of the ordinary?

In this provocative and inspiring book, Malcolm Gladwell looks at everyone from rock stars to professional athletes, software billionaires to scientific geniuses, to show that the story of success is far more surprising, and far more fascinating, than we could ever have imagined.

He reveals that it's as much about where we're from and what we do, as who we are - and that no one, not even a genius, ever makes it alone.

Outliers will change the way you think about your own life story, and about what makes us all unique.

Storyteller Tactics for Speeches, Pitch Meetings, and Everyday Life “Jonathan's unique approach is highly insightful, original and practical, delivered in a way that is instantly applicable�—Guy Fowler, Chairman, UBS Australia For entrepreneurs, creatives, business people, or anyone looking to create authentic connective moments, Winning the Room with the Winning Pitch is the public speaking book for you! Expand from a scared fumbling mess to a powerful public speaker that audiences love!  Talk to win in every room. How many minutes can you hold a person’s attention? Do you find yourself rambling and losing your point? Do you get nervous before a presentation? Winning the Room with the Winning Pitch teaches public speaking skills applicable to everybody in any situation. Conquer your public speaking fears, learn how to be likable,  how to present for work, how to give interesting pitch meetings, and how to—at the end of the day—be a person who wins.  Become someone people trust. Give speeches, presentations, and pitch meetings like a true expert. Author Jonathan Pease (JP) is a highly respected creative director and communications expert with over 25 years in the marketing industry. In Winning the Room with the Winning Pitch, he uses his expertise to take you on a fun, fascinating, and practical tour as you become a fearless storyteller people will buy from, both emotionally and financially. Inside Winning the Room with the Winning Pitch, find: How to turn nervous energy into passion and charisma that people engage with A tight, actionable, and memorable system for how to be great at different types of speeches How to apply these skills to various settings like speeches, pitch meetings, presentations, and everyday conversations with friends and dates  If you liked Cues, Everyday Business Storytelling, or Your Story Well Told, you’ll love Winning the Room with the Winning Pitch.

You are shrunk to the height of a penny and thrown in a blender. The blades start moving in sixty seconds. What do you do? If you want to work at Google, or any of the world’s top employers, you’ll need to have a convincing answer to this and countless other baffling puzzles. Are You Smart Enough to Work at Google? Reveals the new extreme interview questions in the postcrash, hypercompetitive job-market and uncovers the extraordinary lengths to which the best companies will go to find the right staff. Bestselling author William Poundstone guides readers through the surprising solutions to over a hundred of the most challenging conundrums used in interviews, as well as covering the importance of creative thinking, what your Facebook page says about you, and what really goes on inside the Googleplex. How will you fare?

When change requires you to challenge people's familiar reality, it can be difficult, dangerous work. Whatever the context--whether in the private or the public sector--many will feel threatened as you push though major changes. But as a leader, you need to find a way to make it work. Ron Heifetz first defined this problem with his distinctive theory of adaptive leadership in Leadership Without Easy Answers. In a second book, Leadership on the Line, Heifetz and coauthor Marty Linsky highlighted the individual and organizational dangers of leading through deep change in business, politics, and community life. Now, Heifetz, Linsky, and coauthor Alexander Grashow are taking the next step: The Practice of Adaptive Leadership is a hands-on, practical guide containing stories, tools, diagrams, cases, and worksheets to help you develop your skills as an adaptive leader, able to take people outside their comfort zones and assess and address the toughest challenges. The authors have decades of experience helping people and organizations create cultures of adaptive leadership. In today's rapidly changing world, The Practice of Adaptive Leadership can be your handbook to meeting the demands of leadership in the midst of complexity.

The New Psychology of Selling The sales profession is in the midst of a perfect storm. Buyers have more power more information, more at stake, and more control over the sales process than any time in history. Technology is bringing disruptive change at an ever-increasing pace, creating fear and uncertainty that leaves buyers clinging to the status quo. Deteriorating attention spans have made it difficult to get buyers to sit still long enough to challenge, teach, help, give insight, or sell value. And a relentless onslaught of me-too competitors have made differentiating on the attributes of products, services, or even price more difficult than ever. Legions of salespeople and their leaders are coming face to face with a cold hard truth: what once gave salespeople a competitive edge controlling the sales process, command of product knowledge, an arsenal of technology, and a great pitch are no longer guarantees of success. Yet this is where the vast majority of the roughly $20 billion spent each year on sales training goes. It s no wonder many companies are seeing 50 percent or more of their salespeople miss quota. Yet, in this new paradigm, an elite group of top 1 percent sales professionals are crushing it. In our age of technology where information is ubiquitous and buyer attention spans are fleeting, these superstars have learned how to leverage a new psychology of selling Sales EQ to keep prospects engaged, create true competitive differentiation, as well as shape and influence buying decisions. These top earners are acutely aware that the experience of buying from them is far more important than products, prices, features, and solutions. In Sales EQ, Jeb Blount takes you on an unprecedented journey into the behaviors, techniques, and secrets of the highest earning salespeople in every industry and field. You ll learn: * How to answer the 5 Most Important Questions in Sales to make it virtually impossible for prospects to say no * How to master 7 People Principles that will give you the power to influence anyone to do almost anything * How to shape and align the 3 Processes of Sales to lock out competitors and shorten the sales cycle * How to Flip the Buyer Script to gain complete control of the sales conversation * How to Disrupt Expectations to pull buyers towards you, direct their attention, and keep them engaged * How to leverage Non-Complementary Behavior to eliminate resistance, conflict, and objections * How to employ the Bridge Technique to gain the micro-commitments and next steps you need to keep your deals from stalling * How to tame Irrational Buyers, shake them out of their comfort zone, and shape the decision making process * How to measure and increase you own Sales EQ using the 15 Sales Specific Emotional Intelligence Markers * And so much more! Sales EQ begins where The Challenger Sale, Strategic Selling, and Spin Selling leave off. It addresses the human relationship gap in the modern sales process at a time when sales organizations are failing because many salespeople have never been taught the human skills required to effectively engage buyers at the emotional level. Jeb Blount makes a compelling case that sales specific emotional intelligence (Sales EQ) is more essential to success than education, experience, industry awareness, product knowledge, skills, or raw IQ; and, sales professionals who invest in developing and improving Sales EQ gain a decisive competitive advantage in the hyper-competitive global marketplace. Sales EQ arms salespeople and sales leaders with the tools to identify their most important sales specific emotional intelligence developmental needs along with strategies, techniques, and frameworks for reaching ultra-high performance and earnings, regardless of sales process, industry, deal complexity, role (inside or outside), product or service (B2B or B2C).

What I have written is food for the body, mind and soul. The contents may lean toward the spiritual at times, because when you enter into depth in your life you find your soul and its creator; in doing that you find yourself and your purpose. This writing is helpful for people of all faiths, because when I speak of God, I speak of the God and Father of all faiths. We are all spiritual people, but the way we express our spirituality is through our religion. No matter how you worship or what religion you follow, it is all the same God. I have used what is written here in the workplace over a fifteen-year period and it has helped sales reps gain a deeper understanding of their clients and their businesses. This translates into better relationships and a greater cash flow for both, as well as a greater satisfaction in the work place. This method has also been used in private sessions in the work place and in counseling environments at my parish. All of the following information has been used in several environments including a series of spiritual talks. This can benefit a person's soul and restore order and balance in life. So, I ask you to be open to what you read. Use it based on how you are inspired and you will profit from it.

There is a dearth of accurate information and analysis on China's economic/business infrastructure available to the investment community. Using cases from the Asian press and elsewhere, Gamble shows, in no uncertain terms, the challenges of doing business in China, from real estate to joint ventures and beyond. This book is vital reading for business executives, investors, and anyone concerned with China's business and economic environment.

It is possible to read the pertinent law in China--translations of statutes are available--yet determining exactly how the legal infrastructure works on the ground is difficult. Without proper guidance, discerning the infrastructure's impact on risk management, economic forecasting, or prospective business and financial operations is next to impossible. Gamble provides that information through a combination of his own experience, legal research, economic analysis and investigative journalism.

Before you start wading through the buying process, it s imperative to learn about common pitfalls that often trip up unwary buyers and how to determine a fair value for a business that attracts your interest, even businesses that at first glance appear to have little or no reported earnings. Mr. Gibson, who has been helping buyers and sellers for more than thirty years, helps you do your due diligence. Make it a point to gain all the knowledge you can as you think about one of the most important financial decisions of your life. Learn what constitute the elements of value, why adjustments to financial statements are important and how to determine the accuracy of financial statements. Gibson also describes how to prepare a purchase contract that will protect your interests and ensure a smooth closing. You ll read case studies that help you discover if profits are overstated or, maybe, understated as in the case of hidden assets. And you ll read comments from experienced business owners who wish they had known more about how to avoid the common mistakes many buyers make. The book also contains a useful study and discussion guide.

This landmark collection is exclusively devoted to demonstrating/mapping (what is understood today about the power and structural effects of emotion and identity in organizations. Essays at the leading edge of research reveal the influence of workplace cultures, power, and institutional expectations, while also exploring the negative impacts of emotion management in the workplace.
Brings together an international group of cutting-edge researchers to write critically about emotion in different organizational and cultural settings
Includes research on policy, change, management and professional practice
Exposes the influence of workplace cultures, power and institutional expectations on emotion
Reveals the darker and oppressive features of emotion management in organizations
Applies recent critical organizational theory to emotion.

Accessible and engaging, this textbook introduces students to the field of personnel psychology, also known as industrial psychology. Based on their years of teaching in this area, Luong, Sprung, and Zickar survey core topics in the field, including job analysis, recruitment, selection, assessment, and performance evaluation. Throughout, they emphasize a psychological – rather than management – approach, explaining the key psychological principles that underpin human resources practices. Supported by plentiful examples, review questions, and discussion questions, this comprehensive overview shows how personnel psychologists endeavor toward a better workplace. Written in a clear and captivating style, this book introduces students to the most recent and pertinent scientific research in personnel psychology, and inspires future study in industrial-organizational psychology and related fields.

The Veloce company is well regarded for producing some of the best single-cylinder motorcycles in race form and for private use. It is not so well-known that Veloce Ltd also produced some twin-cylinder machines: the Roarer, for racing, and the Model O for production. These bikes had many engineering features in common, such as twin contra-rotating crank shafts, inline cranks, shaft drive, and swing arm rear suspension. The supercharged Roarer was never raced because of the advent of war; this also put paid to the development of the Model O, which would have been the first so-called "Superbike." After the war, the Goodman family, owners of Veloce Ltd, focused on the production of a "Motorcycle for Everyman" - an idea that had featured in their production bikes since the formation of the company. They drew on the ideas embodied in the Roarer and the Model O to produce the twin cylinder LE range of motorcycles. These, however, were not well received by the motorcycling public, and many blame the production of the LE for the eventual demise of the company. The purpose of the book is to present, from an engineering perspective, an analysis of the Roarer and the Model O, comparing and contrasting the methods adopted by their designers to meet the different design specifications of these bikes, and to illustrate how the ideas developed in this exercise appeared in the LE range of motorcycles. The authors, Brian Agnew and Ivan Rhodes, met in the 1960s when Brian worked at Rolls-Royce Derby. They spent their weekends tinkering with motorcycles, and both have an intimate knowledge of the Velocette twins both from their time spent together and from their personal projects.