This book explores the ways in which gender informs the definition and organization of management work, with specific attention to marketing. Drawing on original case studies, Chalmers examines how marketing personnel in particular firms appeal to valued and emotionally charged masculine meanings and identifications in their efforts to define the boundaries of their work activity and to establish marketing's managerial credentials against the claims of competing management occupations. By focusing on this interpenetration of masculinity projects and managerial politics, the study breaks new ground, illustrating that gender is a particularly flexible and potent resource for use in the competitive struggles shaping what management is, who manages, and how.

Through the use of detailed case studies, the author takes a thorough look at the way marketing departments have emerged within companies and how marketing personnel have tried to carve out a niche for themselves by using gendered discursive techniques. The use of such strategies is aimed at securing a more crucial management role within a company, structuring boundaries and internal divisions of marketing work, shaping how various tasks are consolidated into marketing jobs, and creating distinct realms of masculine and feminine activity. As more and more women enter the field of marketing, they must navigate their way through this gendered terrain where marketers are expected to be assertive and forceful and women are expected to be feminene and supportive. Chalmers carefully traces these management politics and gendering processes in an effort to explain how gender informs the definition and organization of managing work.

Seize the benefits of the five-generation workforce. Generational distrust and ageism are seeping into organizations worldwide. Differences over communication style, technology preferences, identity, and politics are fueling harmful stereotypes and hurting team performance. It doesn't need to be this way. Smart leaders are harnessing age diversity and encouraging mutual learning, cross-generational collaboration, and a culture that embraces both similarities and differences across age groups. Multigenerational Workplace: The Insights You Need from Harvard Business Review will help you bridge divides, reduce prejudice, and unlock the benefits of age-diverse teams. Business is changing. Will you adapt or be left behind? Get up to speed and deepen your understanding of the topics that are shaping your company's future with the Insights You Need from Harvard Business Review series. Featuring HBR's smartest thinking on fast-moving issues—blockchain, cybersecurity, AI, and more—each book provides the foundational introduction and practical case studies your organization needs to compete today and collects the best research, interviews, and analysis to get it ready for tomorrow. You can't afford to ignore how these issues will transform the landscape of business and society. The Insights You Need series will help you grasp these critical ideas—and prepare you and your company for the future.

A radical new concept and set of tools to more quickly and effectively grow high-quality talent. Filling a large gap in the practical literature, this book shows all HR and talent management practitioners how to radically accelerate their talent-building processes, using concepts and tools that are both grounded in research as well as pressure-tested in large corporations. Provides a step-by-step guide for creating OPTM processes, including the "one page" template form for each talent management process, such as performance management, 360-degree feedback talent review, succession planning, engagement, competency assessment and development, and coaching. Insights from companies such as Alcoa, Avon Products, Bank of America, Coca-Cola, GE, Home Depot, and others. Assessments to determine current state of each talent management practice in one's organization and the urgency for change.Audience: HR practitioners and other talent management professionals and consultants. Managers and executives interested in developing a talent pipeline in less time. Announced first printing: 10,000 Laydown goal: 2,500

The fascinating and unknown story of the Tour de France's ever-changing relationship with money and power - and the enigmatic family behind it all.

It started with a cash drop by an English spy in occupied Paris in 1944. Reserved for Resistance groups during the war, the money reached Émilien Amaury, an advertising executive, who was tasked to help France return to a free press once liberated. He soon launched a newspaper empire that - unbeknown to him - would own the rights to run what would become one of the greatest sporting events in history.

Le Tour, once a struggling commercial phenomenon, began to rise in popularity across much of western Europe in the glum years after the Second World War, lifting the mood of the hungry and despondent French. But with the increased interest in the event, exacerbated by the creation of television and the internet, came several cultural threats to national heritage. Multiple attempts to wrest power and profits from the latest generation of the Amaury family - who still own the race and take tens of millions of euros home in dividends - have followed, but not without a fight.

Fast-paced and fastidiously researched, Le Fric illustrates how moments off the bike at the Tour de France are every bit as gripping as the battle for the yellow jersey.

PRAISE ACROSS THE COUNTRY FOR "INNOVATE. ADAPT. OVERCOME." "Sometimes businesses become so complex that it's easy to take one's eye off the ball. Generally, when management is truly passionate, focused, and committed to achieving company performance goals their business is successful. I feel this book will serve as a valuable tool to inspire the very passion and commitment businesses need to remain on top of their game." -Jim Reid, Vice President, Budget Rent a Car of Southern California "Ken Keller is one of the most insightful business advisors I have ever met, from the standpoint of being able to zero in on what really matters in building a successful business. His advice essentially comprises everything they don't teach you in college about running a company." -Tom Jackson, Stonewall Ventures, Charlotte, North Carolina "Ken, like no other author, has a unique way of sending a clear message in a manner that we can all receive. He has a knack of summarizing the works of others, giving his own sound business advice and just leaving us feeling a whole lot better. He helps to stuff our knapsacks with tools we can use today and with ideas that will prepare us for the future." -Georgene Waterman, Ph.D., Leadership One, Sacramento, California "Ken couples 'common sense' business practices with a code of professional ethics and integrity. The result is a set of inspirational and practical tips for CEOs, business owners and other top executives " -Lee Self, President, Renaissance Executive Forums of Northern Virginia "If a business owner had the choice between an MBA and reading Ken Keller on an on-going basis, there's no question in my mind . . . study Ken Keller . . . start with IMPROVISE.ADAPT. OVERCOME." -Jim Neidhardt, The Country's Most Uniquely Qualified Success CoachT, Whippany, New Jersey "In a world of overcrowded business books, Ken Keller hits a home run. He packs practical, sometimes funny, and always dead-on ideas you can implement today into his latest book." -Maureen Boyt, Turning Point Consulting Group, Ft. Collins

One of the important sources for the increase of human knowledge is the keeping of careful records of a system over time, the study of which may reveal patterns and relationships that otherwise would not be perceived. Despite the existence of more than 60 years of national income statistics and their various components and supplements, such as unemployment and labor force figures, price levels, relative prices, etc, there has been a dismaying lag in the use of this data to detect previously unrecognized relationships among economic variables.

One of the reasons for this disturbing lack of attention to such patterns is the 18th-century celestial-mechanics type of mathematics that is generally in use. Deterministic dynamic mathematical models are often inappropriate to the structural and topological complexities of the economic system, particularly to the instability of its fundamental parameters. This intriguing new book is a step towards an interpretation of the record in terms of topological patterns represented by a variety of graphs. The type of long-run topological analysis on which this book is based reveals some striking properties of the American economy which conventional economics and econometrics have tended to miss. One of these is the relative insignificance of the Federal government, even during the period of the New Deal. Also suggested by the data are the unexpected effects of governmental action.

Preeminent economist Kenneth Boulding offers this study not only as a means of coming to a better understanding of our past and present economic systems, but also as an aid to decision-making about the future. If the decisions made in the present are based on unrealistic inferences, he maintains, then they are likely to make the future worse than it might have been.

From the New York Times bestselling author of $100 Startup comes this accessible guide to building a side business from scratch - without having to give up your day job.

Side Hustle is about much more than just making some extra cash; it’s about freedom and job security in today’s unstable business environment. That’s because when you receive income from multiple different sources, you are no longer dependent on the whims of a single employer. It affords you choices and options.

In the style of $100 Startup, full of practical exercises and peppered with inspiring stories, Side Hustle shows readers how to brainstorm, choose, implement, launch and refine their side business in just 27 days – with little to no budget and without having to quit their current job.

​Die Mobilisierung unserer Gesellschaft trifft auf zahlreiche Entwicklungsprojekte mobiler Applikationen, die zunächst enthusiastisch begonnen wurden, letztlich aber gescheitert sind. Am Beispiel des Mobile Learning stellt Philipp Maske in diesem zweibändigen Werk heraus, dass Entwicklungsprozesse mobiler Applikationen von einem bisher unerforschten interdisziplinären Wirknetzwerk der Dimensionen Ökonomie, Technologie und Didaktik beeinflusst werden. Basierend auf diesem Wirknetzwerk wird ein Vorgehensmodell als Instrument der gestaltungsorientierten Wirtschaft konstruiert, dessen Nützlichkeit anhand einer Fallstudienimplementierung bewertet wird.

This book considers the tensions and complementarities between two different attitudes towards social relationships - on the one hand, the attitude aspired to in the West, which emphasises individualism, institutional probity, and the rule of law, and which regards social relationships as ideals or absolutes; and, on the other hand, the attitude often found in Asia, where loyalties based on kinship, local networks, and places of origin are vitally important, and where social relationships, institutions and practices are often material for manipulation and the pursuit of ambition. The book explores the nature of these different attitudes, discussing the different attitudes as they are found in practice in the Philippines. It considers how they are bound up with material progress, and how they have a crucial impact, on business, politics and region-centre relations.

Few people are watching or checking, and few businesses do anything about time theft in their organizations-even though everyone knows it is both wrong and ubiquitous. The truth is you may be losing hundreds of thousands-if not millions-of dollars because of time theft. The typical employee steals about two hours of time each day, which means you're losing five hundred hours of work over fifty weeks. If an employee earns $20 per hour, that means he or she could be stealing $10,000 from you every year. Start hitting your projections, and keep your employees on task with this profit-building guidebook. You can learn how to reduce and even eliminate improper Internet usage, texting at work, and the transaction of personal business on company time. Time is money, and stealing it is no different than taking products or cash. Recognize the problem, and use simple and proven strategies to prevent and control Corporate Time Theft.

An essential handbook of policing leadership behavioural skills for both professional police officers and policing students aspiring to join the force. The behaviours examined are of relevance to all ranks and roles, from a newly appointed police constable to an executive officer. Behavioural soft skills are essential to effective policing practice and professional development, and are particularly significant in leadership and management roles. This handbook examines the key leadership behaviours and focuses on discreet aspects within policing as well as describing a career timeline. In addition it provides a unique opportunity for leaders to articulate the effects the Covid-19 pandemic has had on law enforcement, examining the impact on policing behaviours and what the blockages are. Each chapter is written by a well-established serving police leader or policing scholar, bringing together a wealth of experience and understanding and applying this knowledge in context through key case studies and examples. It bridges the gap between theory and practice so readers can apply what they have learnt to their policing roles and effectively formulate and describe their own leadership philosophy and style. This is a companion book to Behavioural Skills for Effective Policing.              

What does it mean to be yourself at work? As a leader, how do you strike the right balance between vulnerability and authority? This book explains the role of authenticity in emotionally intelligent leadership. You'll learn how to discover your authentic self, when emotional responses are appropriate, how conforming to specific standards can hurt you, and when you need to feel like a fake. This volume includes the work of: Bill GeorgeHerminia IbarraRob GoffeeGareth Jones This collection of articles includes: "Discovering Your Authentic Leadership" by Bill George, Peter Sims, Andrew N. McLean, and Diana Mayer; "The Authenticity Paradox" by Herminia Ibarra; "What Bosses Gain by Being Vulnerable" by Emma Seppala; "Practice Tough Empathy" by Rob Goffee and Gareth Jones; "Cracking the Code That Stalls People of Color" by Sylvia Ann Hewitt; "For a Corporate Apology to Work, the CEO Should Look Sad" by Sarah Green Carmichael; and "Are Leaders Getting Too Emotional?" an interview with Gautam Mukunda and Gianpiero Petriglieri by Adi Ignatius and Sarah Green Carmichael. How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

"Inc." magazine calls it one of "the best, clearest guides to the numbers" on the market. Readers agree, saying it's exactly "what i need to know" and calling it a "must-read" for decision makers without expertise in finance. Since its release in 2006, "Financial Intelligence" has become a favorite among managers who need a guided tour through the numbers - helping them to understand not only what the numbers really mean, but also why they matter. This new, completely updated edition brings the numbers up to date and continues to teach the basics of finance to managers who need to use financial data to drive their business. It also addresses issues that have become even more important in recent years - including questions around the financial crisis and those around broader financial and accounting literacy. Accessible, jargon-free, and filled with entertaining stories of real companies, "Financial Intelligence" gives non-financial managers the confidence to understand the nuance beyond the numbers - to help bring everyday work to a new level.

Do you find yourself and your employees less engaged and less productive in the workplace than you would like? According to a Gallup poll, more than 70 percent of the American workforce today is “unengaged�—which means that most of the people in your organization are only showing up to work to go through the motions and collect their paycheck. But there’s something you can do to change that. In People Leadership, Gina Folk covers thirty proven techniques that she learned and utilized during a twenty-five-year career managing people at a Fortune 500 company. Unlike many of the leadership theories you’ll find out there, Folk’s teachings have been implemented and shown to work with real people in real situations. Using Folk’s practices, any individual charged with managing or supervising others at any level can learn to re-engage their employees and improve their company’s productivity—and become the boss they’ve always wanted to be.

Take a walk on the wild side with fascinating and compelling leadership lessons from the animal kingdom. Nature is the perfect teacher for the challenging and very personal concept of leadership. And no one knows this better than veteran zoologist and leadership consultant Julie C. Henry. Wisdom from the Wild shows both new and experienced leaders how to learn from and be inspired by the wildlife and wild places all around them. This fun, new approach to leadership challenges presents nine ""Unbreakable Laws"" that readers can learn from the animal kingdom. These true, fundamental guidelines with concrete examples from wildlife can steer a leader's work and decisions. Readers will discover how to deal with change, work more effectively as a team, and build their resilience muscles from creatures that might seem unusual or even unexpected in a book about leadership-such as naked mole rats, spiders, and even sea cucumbers. Julie C. Henry guides readers on an extraordinary dive into the natural world as they've never seen it before to uncover their leadership prowess among the animals. A former zoo and aquarium senior leader, Julie C. Henry is president of Finish Line Leadership, a training and consulting firm, and has worked with over fifty-five organizations across corporate, nonprofit, government, association, and community sectors. She holds bachelor of science degrees in both zoology and education, a master of arts in communication, a postgraduate diploma in outdoor education, and an executive program certificate in sustainable business leadership. Julie has presented to over one million people across thirty-two states and six countries, in onsite and online settings.

What makes a great salesperson? What beliefs, attitudes, and behaviors are linked to being a top performer? What impact do culture, industry, and sales context have? And does a formal sales methodology or process make a difference? This book is for any sales professional, or indeed anyone involved in the sales process of their company, who wants to learn the secrets of successful selling. Based on interviews and analysis (qualitative and quantitative) of 300 of the world’s leading salespeople, across a mix of industries, cultures, and context, the authors present the most rigorous evaluation of how salespeople behave and how they are driven. In doing so, they reveal the secret code behind consistent and high-level success in sales.

Does your organization support creativity&#8212or squash it? If you read nothing else on cultivating creativity at work, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you ignite the creative spark across your organization. This book will inspire you to: Discover the elements of creativity and learn how to influence them Harness the creative potential of a diverse team Encourage curiosity and experimentation Avoid breakdowns in creative collaboration Overcome the fear that blocks your innate creativity Bring breakthrough ideas to life This collection of articles includes "Reclaim Your Creative Confidence" by Tom Kelley and David Kelley; "How to Kill Creativity" by Teresa Amabile; "How Pixar Fosters Collective Creativity" by Ed Catmull; "Putting Your Company's Whole Brain to Work" by Dorothy Leonard and Susaan Straus; "Find Innovation Where You Least Expect It" by Tony McCaffrey and Jim Pearson; "The Business Case for Curiosity" by Francesca Gino; "Bring Your Breakthrough Ideas to Life" by Cyril Bouquet, Jean-Louis Barsoux, and Michael Wade; "Collaborating with Creative Peers" by Kimberly D. Elsbach, Brooke Brown-Saracino, and Francis J. Flynn; "Creativity Under the Gun" by Teresa Amabile, Constance Noonan Hadley, and Steven J. Kramer; "Strategy Needs Creativity" by Adam Brandenburger; and "How to Build a Culture of Originality" by Adam Grant. HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever-changing business environment.

In today's stressful work environment, organizations can be crippled not only by product failures or dramatic market shifts but by internal demons. Typical problems include distrust, lack of communication, territoriality, and other negative qualities that can fester below the surface and ultimately sap the organization's vitality. But according to these experts in organizational dynamics, it doesn't have to be that way. In truly strong organizations, employees experience joy in performing their tasks and give their utmost to add value and help achieve organizational goals. This provocative book shows how organizations can uncover negative influences in the corporate culture, root them out, and prosper with newly committed, energized employees. You will learn how to: *Understand the causes of negative behavior *Identify the symptoms of corporate "dis-ease" *Measure the impact of these symptoms *Treat problems *Create change--for the better. As the authors argue, sustainable profitability, over the long term, is a function of achieving a balance among financial objectives, customer demands, and employee needs. Through numerous examples, case studies, and diagnostic exercises, the authors show managers and employees, as well as students and researchers of organizational behavior, how to identify the sources of organizational disease and focus on promoting a positive, inclusive culture. The end result? Profitability, better employee retention, and a company that's fun to work for.

As the greatest rock and roll band of all time, the Beatles rocketed to worldwide fame soon after their 1964 arrival in the United States. Much of their achievement can be attributed to the unique Beatle sound, but it was more than just the music that catapulted them to the summit of success, and kept them there even after the band ceased touring and broke apart. How the Beatles both failed and triumphed as businessmen and the lessons today’s entrepreneurs and business leaders can draw from this unique journey is the subject of Come Together: The Business Wisdom of the Beatles. Authors Richard Courtney and George Cassidy recount the band’s many exploits, from its early struggles in Hamburg to the success of Sgt. Peppers Lonely Hearts Club Band and beyond, revealing from a business perspective what worked and what didn’t. More than the music, this book explores what it took to pass the audition.

Mathematics with Applications in the Management, Natural, and Social Sciences is an applications-focused text that helps you build a strong foundation with solid coverage of college algebra, followed by topics in finite mathematics, and finally a careful treatment of applied calculus. It can be used for a variety of courses across many majors, and only a basic course in algebra is required as a prerequisite. Helpful learning features like Checkpoint Exercises give you the opportunity to pause, check your understanding of a concept, and move forward confidently. Case Studies at the end of each chapter offer up-to-date, real-world applications of the mathematics presented in the chapter. Among many other enhancements, the 13th Edition significantly updates applications and examples to make them as interesting as possible. Throughout, 884 new or updated exercises and 130 new examples modernize the data and exercises.  

Provides a system to help professionals embrace and even welcome conflict with coworkers, bosses, clients, and others, by introducing the PLAY NICE sandbox strategy for dealing with conflict in a post-pandemic world. The workplace landscape has shifted dramatically since COVID19 struck. Nearly two-thirds of all employees now work from home–– which many corporate executives indicate is a shift that may be permanent. The $359 billion annual cost of corporate conflict has shifted along with it. In fact, that number pales in comparison to conflict costs post-pandemic, even despite remote working. According to our post-pandemic original research, insecurity, conflicting values, and resistance to change are fueling the high stress of interpersonal relationships at work and beyond. Employees struggle with remote work arrangements, the health crisis, and the eroded trust while working in isolation. For these employees and managers alike, the conflict situation adds a whole new layer of complexity. A toolkit to “play nice� in this new workplace sandbox is essential for all involved, as companies seek economic viability to rebuild their diminished workforce. Sandbox Strategies for the New Workplace provides a system to help professionals embrace and even welcome conflict with coworkers, bosses, clients, and others. As a workplace-relationships expert helping remote and on-site teams resolve conflict for the last couple of decades, Penny Tremblay learned that there’s only one way through conflict and that’s through it. To help work teams, Penny designed eight proven strategies to help people become responsible, influential, and productive problem solvers. According to her organic research on the effects of COVID on workplace conflict, over 550 global respondents indicated these trends in workplace conflict. • Conflicting values, resistance to change, and personal insecurities are driving workplace conflict today. • Although communication and trust of managers have increased since COVID, more and more people hesitate to speak up due to political divisions and fear of labels. • A feeling of being excluded, isolated, and unprepared to manage personal and professional priorities heightens stress and leads to even more conflict.

The first unspoken law of service quality and productivity is to do it right the first time. However, chances are that the customers may not be always satisfied with some of the services they receive. How well a firm handles complaints and resolves problems frequently determines whether it builds customer loyalty or it watches its customers take their business elsewhere. Designing Complaint Handling and Service Recovery Strategies is the 11th volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.