Knowledge management (KM) is frequently presented as a recent development born entirely of the business world. However, the intellectual origins of knowledge management are both deeper and broader than have been posited in the literature to date. Influences of philosophy, economics, education, psychology, information and communication theory, and library and information studies have been almost completely overlooked. This book links current and historical works to the development of knowledge management across domains and disciplines to give students and scholars a deeper appreciation of the origins of KM and a better understanding of its intellectual origins, its concepts, and principles. Through his thorough and critical examination of historical and more recent classic works, Wallace demystifies this important, emerging area of study. An essential and fascinating read for LIS faculty, students, and practitioners; required reading for courses in Knowledge Management.

Most businesses today can readily access the required technology and talent to match competitors' innovations and ideas quickly, making products and services similar to one another. In the modern business environment, companies instead need to build brands that consumers recognize and trust if they're looking for sustainable, profitable growth. This book presents in a concise fashion the latest thinking and methods for successful branding. Clear and accessible, it contains real-life examples from business, practical frameworks, and inspiring illustrations. It explains what branding really is, why a brand is so critical to success in business, and how to maximize the growth of your current and future products/services through branding.

Internet Real Estate Agent. A Guide To Dominating Internet Real Estate Leads & Marketing. An agent and broker's guide to dominating Internet real estate leads, real estate Web sites, search engines, cost-per-click, organic rankings, marketing listings, blogs, seller/buyer leads, free listing directories, email marketing and much, much more. This is a must-have reference for real estate agents, mortgage agents, brokers and assistants. If you need a consistent online lead-generation machine, this book teaches you how to create one with targeted lead generation and marketing strategies that are free and/or very affordable. It also teaches how to leverage the Internet to market your listings to thousands of prospects, thus generating even more business. Get free access to the Blog to ask questions, get answers and share ideas all pertaining to your Internet Real Estate success. Sign up for the free newsletter as well. www.AgentWisdom.com

Provides a system to help professionals embrace and even welcome conflict with coworkers, bosses, clients, and others, by introducing the PLAY NICE sandbox strategy for dealing with conflict in a post-pandemic world. The workplace landscape has shifted dramatically since COVID19 struck. Nearly two-thirds of all employees now work from home–– which many corporate executives indicate is a shift that may be permanent. The $359 billion annual cost of corporate conflict has shifted along with it. In fact, that number pales in comparison to conflict costs post-pandemic, even despite remote working. According to our post-pandemic original research, insecurity, conflicting values, and resistance to change are fueling the high stress of interpersonal relationships at work and beyond. Employees struggle with remote work arrangements, the health crisis, and the eroded trust while working in isolation. For these employees and managers alike, the conflict situation adds a whole new layer of complexity. A toolkit to “play nice� in this new workplace sandbox is essential for all involved, as companies seek economic viability to rebuild their diminished workforce. Sandbox Strategies for the New Workplace provides a system to help professionals embrace and even welcome conflict with coworkers, bosses, clients, and others. As a workplace-relationships expert helping remote and on-site teams resolve conflict for the last couple of decades, Penny Tremblay learned that there’s only one way through conflict and that’s through it. To help work teams, Penny designed eight proven strategies to help people become responsible, influential, and productive problem solvers. According to her organic research on the effects of COVID on workplace conflict, over 550 global respondents indicated these trends in workplace conflict. • Conflicting values, resistance to change, and personal insecurities are driving workplace conflict today. • Although communication and trust of managers have increased since COVID, more and more people hesitate to speak up due to political divisions and fear of labels. • A feeling of being excluded, isolated, and unprepared to manage personal and professional priorities heightens stress and leads to even more conflict.

This book explores the ways in which gender informs the definition and organization of management work, with specific attention to marketing. Drawing on original case studies, Chalmers examines how marketing personnel in particular firms appeal to valued and emotionally charged masculine meanings and identifications in their efforts to define the boundaries of their work activity and to establish marketing's managerial credentials against the claims of competing management occupations. By focusing on this interpenetration of masculinity projects and managerial politics, the study breaks new ground, illustrating that gender is a particularly flexible and potent resource for use in the competitive struggles shaping what management is, who manages, and how.

Through the use of detailed case studies, the author takes a thorough look at the way marketing departments have emerged within companies and how marketing personnel have tried to carve out a niche for themselves by using gendered discursive techniques. The use of such strategies is aimed at securing a more crucial management role within a company, structuring boundaries and internal divisions of marketing work, shaping how various tasks are consolidated into marketing jobs, and creating distinct realms of masculine and feminine activity. As more and more women enter the field of marketing, they must navigate their way through this gendered terrain where marketers are expected to be assertive and forceful and women are expected to be feminene and supportive. Chalmers carefully traces these management politics and gendering processes in an effort to explain how gender informs the definition and organization of managing work.

"Accountability" is a watchword of our era. Dissatisfaction with a range of public and private institutions is widespread and often expressed in strong critical rhetoric. The reasons for these views are varied and difficult to translate into concrete action, but this hasn't deterred governments and nongovernmental organizations from putting into place formal processes for determining whether their own and others' goals have been achieved and problems with performance have been avoided. In this thought-provoking book, government and public administration scholar Beryl Radin takes on many of the assumptions of the performance movement, arguing that evaluation relies too often on simplistic, one-size-fits-all solutions that are not always effective for dynamic organizations. Drawing on a wide range of ideas, including theories of intelligence and modes of thought, assumptions about numbers and information, and the nature of professionalism, Radin sheds light on the hidden complexities of creating standards to evaluate performance. She illustrates these problems by discussing a range of program areas, including health efforts as well as the education program, "No Child Left Behind". Throughout, the author devotes particular attention to concerns about government standards, from accounting for issues of equity to allowing for complicated intergovernmental relationships and fragmentation of powers. She explores in detail how recent performance measurement efforts in the U.S. government have fared, and analyzes efforts by nongovernmental organizations both inside and outside of the United States to impose standards of integrity and equity on their governments. The examination concludes with alternative assumptions and lessons for those embarking on performance measurement activities.

Some rather remarkable changes took place in North American business schools between 1945 and 1970, altering the character of these institutions, the possibilities for their future, and the terms of discourse about them. This period represents a minor revolution, during which business school are reported to have become more academic, more analytic, and more quantitative.
"The Roots, Rituals, and Rhetorics of Change " considers these changes and explores their roots. It traces the origins of this quiet revolution and shows how it shaped discussions about management education, leading to a shift in that weakened the place of business cases and experiential knowledge and strengthened support for a concept of professionalism that applied to management.
The text considers how the rhetoric of change was organized around three core questions: Should business schools concern themselves primarily with experiential knowledge or with academic knowledge? What vision of managers and management should be reflected by business schools? How should managerial education connect its teaching to some version of reality?

This book won the 2017 NCA Applied Communication Division Distinguished Edited Book Award The second volume of Volunteering and Communication seeks to build upon the agenda set in motion by the first volume, which demonstrated the breadth of research being conducted on volunteers. The focus of this second volume is on the important issues related to volunteering in international and intercultural contexts. The chapters present empirical studies of volunteering divided into three sections. The first section includes six studies of the experiences of volunteers from a variety of countries including Thailand, South Korea, New Zealand, Australia, and Canada. The second section includes studies of volunteers from the United States in other countries in Asia, Africa, and South America. The final section includes two studies of volunteers serving recent immigrants to their home country. This volume provides a unique focus by providing a more nuanced examination than the first volume did of some of the unique differences of volunteering in international and intercultural contexts. It is hoped the two books will stimulate additional research on volunteers.

"Information security has become an important and critical component of every organization. In his book, Professor Chatterjee explains the challenges that organizations experience to protect information assets. The book sheds light on different aspects of cybersecurity including a history and impact of the most recent security breaches, as well as the strategic and leadership components that help build strong cybersecurity programs. This book helps bridge the gap between academia and practice and provides important insights that may help professionals in every industry." Mauricio Angee, Chief Information Security Officer, GenesisCare USA, Fort Myers, Florida, USA "This book by Dave Chatterjee is by far the most comprehensive book on cybersecurity management. Cybersecurity is on top of the minds of board members, CEOs, and CIOs as they strive to protect their employees and intellectual property. This book is a must-read for CIOs and CISOs to build a robust cybersecurity program for their organizations." Vidhya Belapure, Chief Information Officer, Huber Engineered Materials & CP Kelco, Marietta, Georgia, USA Cybersecurity has traditionally been the purview of information technology professionals, who possess specialized knowledge and speak a language that few outside of their department can understand. In our current corporate landscape, however, cybersecurity awareness must be an organization-wide management competency in order to mitigate major threats to an organization’s well-being—and be prepared to act if the worst happens. With rapidly expanding attacks and evolving methods of attack, organizations are in a perpetual state of breach and have to deal with this existential threat head-on. Cybersecurity preparedness is a critical and distinctive competency, and this book is intended to help students and practitioners develop and enhance this capability, as individuals continue to be both the strongest and weakest links in a cyber defense system.   In addition to providing the non-specialist with a jargon-free overview of cybersecurity threats, Dr. Chatterjee focuses most of the book on developing a practical and easy-to-comprehend management framework and success factors that will help leaders assess cybersecurity risks, address organizational weaknesses, and build a collaborative culture that is informed and responsive. Through brief case studies, literature review, and practical tools, he creates a manual for the student and professional alike to put into practice essential skills for any workplace. 

PRAISE ACROSS THE COUNTRY FOR "INNOVATE. ADAPT. OVERCOME." "Sometimes businesses become so complex that it's easy to take one's eye off the ball. Generally, when management is truly passionate, focused, and committed to achieving company performance goals their business is successful. I feel this book will serve as a valuable tool to inspire the very passion and commitment businesses need to remain on top of their game." -Jim Reid, Vice President, Budget Rent a Car of Southern California "Ken Keller is one of the most insightful business advisors I have ever met, from the standpoint of being able to zero in on what really matters in building a successful business. His advice essentially comprises everything they don't teach you in college about running a company." -Tom Jackson, Stonewall Ventures, Charlotte, North Carolina "Ken, like no other author, has a unique way of sending a clear message in a manner that we can all receive. He has a knack of summarizing the works of others, giving his own sound business advice and just leaving us feeling a whole lot better. He helps to stuff our knapsacks with tools we can use today and with ideas that will prepare us for the future." -Georgene Waterman, Ph.D., Leadership One, Sacramento, California "Ken couples 'common sense' business practices with a code of professional ethics and integrity. The result is a set of inspirational and practical tips for CEOs, business owners and other top executives " -Lee Self, President, Renaissance Executive Forums of Northern Virginia "If a business owner had the choice between an MBA and reading Ken Keller on an on-going basis, there's no question in my mind . . . study Ken Keller . . . start with IMPROVISE.ADAPT. OVERCOME." -Jim Neidhardt, The Country's Most Uniquely Qualified Success CoachT, Whippany, New Jersey "In a world of overcrowded business books, Ken Keller hits a home run. He packs practical, sometimes funny, and always dead-on ideas you can implement today into his latest book." -Maureen Boyt, Turning Point Consulting Group, Ft. Collins

Focusing on empathy as a key tool, this book examines the impact of hybrid working on staff mental health and how business leaders, managers, coaches and mentors can create a positive and motivated hybrid workforce. Part of the Business in Mind series, it is for anyone who is managing remote workers, whether individuals or teams. As the world of work has changed drastically since the Covid-19 pandemic with more staff working from home, the importance of nurturing staff well-being is more important than ever. Even though businesses are seeing the benefits of working at home, it can also create challenges. With the latest research and studies, this book explores practical ideas for finding the right working model and how to develop an appropriate leadership style. Uniquely, it discusses the neuroscience of stress to identify ways to improve workers' mental health and inform how managers can use this to create a positive work environment.

A recent study showed that when doctors tell heart patients they will die if they don't change their habits, only one in seven will be able to follow through successfully. Desire and motivation aren't enough: even when it's literally a matter of life or death, the ability to change remains maddeningly elusive. Given that the status quo is so potent, how can we change ourselves and our organizations? In Immunity to Change, authors Robert Kegan and Lisa Lahey show how our individual beliefs--along with the collective mind-sets in our organizations--combine to create a natural but powerful immunity to change. By revealing how this mechanism holds us back, Kegan and Lahey give us the keys to unlock our potential and finally move forward. And by pinpointing and uprooting our own immunities to change, we can bring our organizations forward with us. This persuasive and practical book, filled with hands-on diagnostics and compelling case studies, delivers the tools you need to overcome the forces of inertia and transform your life and your work.

One of the important sources for the increase of human knowledge is the keeping of careful records of a system over time, the study of which may reveal patterns and relationships that otherwise would not be perceived. Despite the existence of more than 60 years of national income statistics and their various components and supplements, such as unemployment and labor force figures, price levels, relative prices, etc, there has been a dismaying lag in the use of this data to detect previously unrecognized relationships among economic variables.

One of the reasons for this disturbing lack of attention to such patterns is the 18th-century celestial-mechanics type of mathematics that is generally in use. Deterministic dynamic mathematical models are often inappropriate to the structural and topological complexities of the economic system, particularly to the instability of its fundamental parameters. This intriguing new book is a step towards an interpretation of the record in terms of topological patterns represented by a variety of graphs. The type of long-run topological analysis on which this book is based reveals some striking properties of the American economy which conventional economics and econometrics have tended to miss. One of these is the relative insignificance of the Federal government, even during the period of the New Deal. Also suggested by the data are the unexpected effects of governmental action.

Preeminent economist Kenneth Boulding offers this study not only as a means of coming to a better understanding of our past and present economic systems, but also as an aid to decision-making about the future. If the decisions made in the present are based on unrealistic inferences, he maintains, then they are likely to make the future worse than it might have been.

Our organizations are failing us. They're sluggish, change-phobic, and emotionally arid. Human beings, by contrast, are adaptable, creative, and full of passion. This gap between individual and organizational capability is the unfortunate by-product of bureaucracy--the top-down, rule-choked management structure that undergirds virtually every organization on the planet.

Invented in the nineteenth century with the goal of turning people into semi-programmable robots, bureaucracy is deeply dehumanizing. Today, only 13 percent of employees around the world are fully engaged in their work. The rest show up physically but leave much of their enthusiasm and ingenuity at home--hardly surprising given the tendency of bureaucrats to regard human beings as mere "resources."

By the authors' reckoning, bureaucracy costs the global economy more than $9 trillion in lost economic output each year. Worse, despite all the hype around flat organizations and agile processes, bureaucracy is growing, not shrinking.

In their provocative and practical new book, world-renowned business thinker Gary Hamel and expert coauthor Michele Zanini lay out a detailed blueprint for creating organizations that are fully human and free from the shackles of bureaucracy. Few leaders would admit to being champions of bureaucracy, but rarer still is the leader who has a plan for defeating it. Essential elements include:

- Calculating the hidden costs of "bureausclerosis"

- Ridding ourselves of toxic bureaucratic beliefs

- Drawing lessons from organizations that have excised bureaucracy

- Uprooting bureaucratic structures and processes while avoiding operational chaos

- Overcoming the resistance of those inclined to defend bureaucracy

- Learning to lead in an environment in which position and rank are no longer the keys to the kingdom

The ultimate goal: organizations that are infused with the spirit of entrepreneurship, where everyone thinks like an owner, and game-changing innovation is the rule rather than the exception.

Humanocracy brims with illuminating insights, real-world stories, and powerful tools. Both manifesto and manual, it shows you how to build an organization that's fit for the future by building one that's fit for human beings.

Every leader is different; there is no one-size-fits-all solution that someone can copy. Leaders are human, with different personalities, personal preferences, and styles of communication, meaning that no two leaders can be the same. Instead of prescribing constrictive frameworks to force the reader into a cookie-cutter style of leadership, Leadership by Design acts as a mentor, guiding them towards finding their own unique style of leadership. This book is crafted as a self-development journey, providing the tools that one needs - no matter whether they're a CEO, a community leader, a freelancer or something entirely different - to find out what leadership means to them. Balancing cutting-edge theory with useful tips, data, and tasks, this self-guided course will help facilitate a transformation towards becoming the type of leader the reader has always believed they can be. We all can grow as leaders.

Current mainstream books and publicity about management and administration in health care are concerned with the takeover of health care by managed-care organizations. Many provide lots of quick and externally focused answers. Many of them are economically driven, to the exclusion of humans, values, ethics, and the human spirit of all those who pass through systems as deliverers and receivers of care. On the other hand, there is a new generation of works that address new forms of administration and leadership-works that inspire and evoke foundational changes in health care and forms of organizational leadership and management. This work by Dr. Jan Nyberg is guided by a lifelong career of administration and management that is informed by deeper human dimensions of caring, and more lasting approaches to change than quick-fix, economic takeovers.

Jan Nyberg, an experienced nursing administrator, scholar, and educator, knows another way-from the inside out rather than the outside in. She brings forth her wisdom and knowledge, experiences, and insights so that others may now grasp another way to transform systems for delivery of human caring and healing. This work informs, instructs, and inspires; it invites nurse leaders and other health administrators to reach for what might be, rather than succumbing to what already is.

The "Greatest Business Book of All Time" (Bloomsbury UK), "In Search of Excellence" has long been a must-have for the boardroom, business school, and bedside table.

Based on a study of forty-three of America's best-run companies from a diverse array of business sectors, "In Search of Excellence" describes eight basic principles of management -- action-stimulating, people-oriented, profit-maximizing practices -- that made these organizations successful.

Joining the HarperBusiness Essentials series, this phenomenal bestseller features a new Authors' Note, and reintroduces these vital principles in an accessible and practical way for today's management reader.

The information revolution has ushered in a data-driven reorganization of the workplace. Big data and AI are used to surveil workers and shift risk. Workplace wellness programs appraise our health. Personality job tests calibrate our mental state. The monitoring of social media and surveillance of the workplace measure our social behavior. With rich historical sources and contemporary examples, The Quantified Worker explores how the workforce science of today goes far beyond increasing efficiency and threatens to erase individual personhood. With exhaustive detail, Ifeoma Ajunwa shows how different forms of worker quantification are enabled, facilitated, and driven by technological advances. Timely and eye-opening, The Quantified Worker advocates for changes in the law that will mitigate the ill effects of the modern workplace.

Ever think about turning a hobby into a commercial venture? Or working full time as an independent contractor? Or simply wondering if textbook economic principles are relevant in real life? Through a sequence of short cases, this book shows you how to use the basic tools of economic and financial analysis to answer common business questions such as: whether or not a new business venture makes economic sense for you; when to hire extra help; what variety of products and services to offer; what production process to use and what pricing strategies to follow. Includes glossary, index, and business templates that can be adapted for any commercial venture. Appropriate for both personal and classroom use.

Research in Employment Policy

‘Stimulating, intelligent and enjoyable discussions of the most important issues of our day.’ STEVEN PINKER ‘From entrepreneurs to athletes, and world leaders to entertainers, this is a fascinating collection of interviews with some of the world’s most influential individuals.’ MARK CUBAN ‘Thought Economics is a fine rebuke to the soundbite culture; these interviews are driven by real curiosity, and there is a wealth of wisdom here.’ EDWARD STOURTON ________________________ Since 2007, entrepreneur and philanthropist Vikas Shah has been on a mission to interview the people shaping our century. Including conversations with Nobel prizewinners, business leaders, politicians, artists and Olympians, he has been in the privileged position of questioning the minds that matter on the big issues that concern us all. We often talk of war and conflict, the economy, culture, technology and revolutions as if they are something other than us. But all these things are a product of us – of our ideas, our dreams and our fears. We live in fast-moving and extraordinary times, and the changes we’re experiencing now, in these first decades of the twenty-first century, feel particularly poignant as decisions are made that will inform our existence for years to come. What started out as a personal interest in the mechanisms that inform our views of the world, and a passion for understanding, has grown into a phenomenal compilation of once-in-a-lifetime conversations. In this incredible collection, Shah shares some of his most emotive and insightful interviews to date.

What makes a great salesperson? What beliefs, attitudes, and behaviors are linked to being a top performer? What impact do culture, industry, and sales context have? And does a formal sales methodology or process make a difference? This book is for any sales professional, or indeed anyone involved in the sales process of their company, who wants to learn the secrets of successful selling. Based on interviews and analysis (qualitative and quantitative) of 300 of the world’s leading salespeople, across a mix of industries, cultures, and context, the authors present the most rigorous evaluation of how salespeople behave and how they are driven. In doing so, they reveal the secret code behind consistent and high-level success in sales.

Few people are watching or checking, and few businesses do anything about time theft in their organizations-even though everyone knows it is both wrong and ubiquitous. The truth is you may be losing hundreds of thousands-if not millions-of dollars because of time theft. The typical employee steals about two hours of time each day, which means you're losing five hundred hours of work over fifty weeks. If an employee earns $20 per hour, that means he or she could be stealing $10,000 from you every year. Start hitting your projections, and keep your employees on task with this profit-building guidebook. You can learn how to reduce and even eliminate improper Internet usage, texting at work, and the transaction of personal business on company time. Time is money, and stealing it is no different than taking products or cash. Recognize the problem, and use simple and proven strategies to prevent and control Corporate Time Theft.