This is the first study of business ethics to take into consideration the plethora of issues raised by the Information Age.
The first study of business ethics to take into consideration the plethora of issues raised by the Information Age.
Explores a wide range of topics including marketing, privacy, and the protection of personal information; employees and communication privacy; intellectual property issues; the ethical issues of e-business; Internet-related business ethics problems; and the ethical dimension of information technology on society.
Uncovers previous ignored ethical issues.
Underlines the need for public discussion of the issues.
Argues that computers and information technology have not necessarily developed in the most ethical manner possible.

What part does technological knowledge accumulation play in modern economic growth? This book investigates and examines the predictions of new growth theory, using OECD manufacturing data. Its empirical findings portray a novel and complex picture of the features of long-term growth, where technological knowledge production and diffusion play a central part, alongside variations in capital and employment. A parallel examination of long-run trade patterns and government policy issues completes a broader account of how knowledge-based growth in industrial output is at the heart of modern economic prosperity.

In this book, Davide Gualerzi employs the concept of transformational growth to explore the investment-driven cycle of expansion of the 1990s in the US economy, and of the of role played by the ICT sector.

The book articulates a view of demand-led growth in which the focus is on effective demand, the composition of the growth process and the link between changing composition and expansion.

This book is a critical introduction to code and software that develops an understanding of its social and philosophical implications in the digital age. Written specifically for people interested in the subject from a non-technical background, the book provides a lively and interesting analysis of these new media forms.

This book shows how the hybrid model, which uses both market and committee mechanisms, explains standard setting and firm competition in the mobile communications industry. The hybrid model explains why certain mobile communication standards like GSM have become global standards while others, for example digital standards supposed by US firms, have not become global standards. The hybrid model also explains why Nokia is the leading producer of mobile phones and Ericsson the leading producer of mobile infrastructure.

Application integration assembles methods and tools for organizing exchanges between applications, and intra- and inter-enterprise business processes. A strategic tool for enterprises, it introduces genuine reactivity into information systems facing business changes, and as a result, provides a significant edge in optimizing costs.

This book analyzes various aspects of application integration, providing a guide to the alphabet soup behind EAI, A2A, B2B, BAM, BPM, ESB and SOA. It addresses the problems of choosing between the application integration solutions and deploying them successfully. It supplies guidelines for avoiding common errors, exploring the differences between received wisdom and the facts on the ground. The overview of IT urbanization will help introduce English-speaking audiences to a powerful approach to information system flexibility developed in France. A key chapter approaches the analysis and interoperation of service levels in integration projects, while the discussion on deployment methodologies and ROI calculation anchors the theory in the real world.

"Application Integration: EAI, B2B, BPM and SOA" relies on concrete examples and genuine experiences to demonstrate what works - and what doesn't - in this challenging, topical and important IT domain.

This book provides a conceptual framework to understand and analyze the decline of the telecommunications industry and the rise of information industries. This includes information distribution, banking, advertising, computing, etc. and will use a value-based perspective to show the industry shaping dynamics. The integrative framework will cover issues relevant to all information industries including network externalities, lock in and switching costs, cost structure analysis, transactions costs and infomediaries.

The Quest to Rediscover Microsoft's Soul and Imagine a Better Future for Everyone Microsoft's CEO tells the inside story of the company's continuing transformation, while tracing his own journey from a childhood in India to leading some of the most significant changes of the digital era. LONGLISTED FOR THE FT & MCKINSEY BUSINESS BOOK OF THE YEAR AWARD Satya Nadella grew up in India, studied in the US and went on to become Microsoft's third CEO after Bill Gates and Steve Ballmer. In Hit Refresh he offers a unique view of the transformation happening inside one of the world's most iconic tech companies, and the arrival of the most exciting and disruptive wave of technology humankind has experienced - including artificial intelligence, mixed reality, and quantum computing. Nadella examines how people, organisations and societies can and must transform - 'hit refresh' - in their persistent quest for new energy, new ideas, and continued relevance and renewal. Yet at its core, this book is about humans, and how one of our essential qualities - empathy - will become ever more valuable in a world where technological advancement will alter the status quo as never before.

ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework - ITIL 4 - has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working. ITIL 4 has evolved to a value system-focused approach that can be integrated with other management practices and ways of working, such as Agile and DevOps. Its end-to-end digital operation model has been designed to help IT teams create, deliver and operate technical products and services that fit their organisation's wider business strategy. ITIL(R) 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. The book offers practical tips - based on the author's extensive experience - for applying service management in the real world, with symbols used throughout to highlight which content is related to the ITIL 4 Foundation syllabus and which is not. Ideal for self-study candidates and training participants, ITIL 4 Essentials will prove a helpful companion to their studies and a practical aid for their professional development. Project managers, contractors or consultants with limited study time will also find it essential to their part-time education. This second edition has been updated to align with amendments to the ITIL(R) 4 Foundation syllabus, including: Replacing 'change control' with 'change enablement' throughout; The removal of 'IT' from the definition of a change; and Updating definitions for customer, sponsor and user. A perfect companion before, during and after your ITIL exam - buy your copy today. ITIL(R) is a registered trademark of AXELOS Limited. All rights reserved. This book is an official AXELOS licensed product.

Mobility has become a prominent feature in African societies: Populations all over Africa are both mobile and politically and economically marginal. Yet these populations are actively engaged in maintaining social networks across localities. Mobilities, ICTs and marginality in Africa looks at the dramatic changes brought about in socially marginal populations by new ICTs in general and mobile phones in particular. The book aims to situate the cultural, social and, in some cases, transnational context of ICT appropriation and virtual connectivity so as to reposition Africans from various countries and contexts as active agents of social change. The intricacies of local ICT use and the dynamics of mobility in the African context enables us to better understand material cultures, relationships between people, new media and social networking. Equally explored in relation to ICTs are the social and spatial dynamics of communication, association and belonging across spaces – particularly physical borders, social boundaries and confines and possibilities informed by the habitus of bodies and practices. Mobilities, ICTs and marginality in Africa is rich in theoretically informed case studies that lend themselves to comparative perspectives and to ethnographies from beyond Africa.

The cofounder of Microsoft, Bill Gates helped transform society by ushering in the era of ubiquitous personal computing. This book examines the life and achievements of this standout American inventor and philanthropist. Bill Gates has been instrumental in creating and developing the home computing era that has thoroughly transformed nearly every aspect of our lives, from work to commerce to communication. Stepping down as CEO of Microsoft in 2000 after 25 years at the helm, he remained as chairman, a position he still holds. This book paints a vivid picture of Bill Gates that covers his early life and his years as an inquisitive and adventurous student to his experiences as a budding entrepreneur and billionaire philanthropist who has often been listed among the richest individuals in the world. Author Michael Becraft presents complete information on how Microsoft evolved, from the company's inception until Gates's departure from active leadership; documents the economic, ethical, financial, legal, management, and leadership applications inherent in Gates's work; and examines the criticism that Gates's actions and decisions have drawn throughout his career. Provides a balanced and unbiased account of Bill Gates that includes his own writings as well as criticisms of Gates's management style that allows readers to reach their own conclusions Documents Gates's philanthropic activities and commitment to dispersing some of his accumulated wealth to help those in need worldwide Includes images, timelines, and charts and graphs that enrich the reading experience as well as an extensive bibliography that provides researchers with easy access to original source documents

Very few software projects are completed on time, on budget, and to their original specification causing the global IT software industry to lose billions each year in project overruns and reworking software. Research supports that projects usually fail because of management mistakes rather than technical mistakes. Risk Management in Software Development Projects focuses on what the practitioner needs to know about risk in the pursuit of delivering software projects.Risk Management in Software Development Projects will help all practicing IT Project Managers and IT Managers understand: * Key components of the risk management process * Current processes and best practices for software risk identification * Techniques of risk analysis * Risk Planning * Management processes and be able to develop the process for various organizations

IT management and staff are called upon to perform the almost-impossible tasks of evaluating, purchasing, integrating, and maintaining complex IT systems, and directing these systems to meet the ever-changing goals of an organization. Add to that the spending restraints of a down economy, and IT managers find themselves in need of a thoughtful, real-world guide that can maximize resources and bring efficiency to often chaotic environments.

IS Management Handbook, Eighth Edition details how IT professionals can align people, information, and technology with the strategic goals of an organization. The handbook offers technical and business insight from dozens of leading names from the technology sector, with a major focus on maximizing the performance of existing resources during tough economic times.

The handbook provides the information that allows IT managers to effectively organize people and processes, and efficiently integrate and maintain infrastructure, applications, support systems, e-business tools, and databases.

The nature of information technology work has changed dramatically in the past decade. The rise of the Internet has driven massive shifts in both what IT people are asked to do, and how they are required to do it. The Internet has made possible such far-reaching phenomena as electronic commerce, outsourcing and offshoring, new styles of programming and system development, virtual work, virtual communities, and realtime communications. ""Managing IT Professionals in the Internet Age"" explores these impacts, and the ways in which the work life of IT professionals - from the perspectives of both the individual worker, as well as managers - has had to change and adapt to the Internet Age.

A major, comprehensive professional text/reference for designing and maintaining security and reliability.
From basic concepts to designing principles to deployment, all critical concepts and phases are clearly explained and presented. Includes coverage of wireless security testing techniques and prevention techniques for intrusion (attacks). An essential resource for wireless network administrators and developers.

More and more, the shape of the IT organization is critical to business systems delivery, yet all too often this definition is approached in a haphazard fashion - often based on old theory and out-dated experiences rather than being moulded to the realities of the world in which we work. Shaping the IT Organization considers how one should go about the moulding of an IT function in order to ensure effective output from the resources within that organization. It focuses on understanding precisely the elements and challenges within such a definition. Key topics covered: What is an organization?: Issues and key considerations for IT from an organizational perspective, including the idea of the 'organization lifecycle' and the very real impact this can have within the IT environment. Why change?: The impact of generic business approaches demanded by current business models and pressures. Solutions vs Products: The IT organizational impact of moving from a product-based to a solutions-based business model. Outsourcing: The increasing trend to place critical elements of IT's delivery capability outside the core business means that IT functions are often poorly aligned to both manage these relationships and rise to the challenges that outsourcing offers. Resource Management: Fundamental questions about people and the need to adapt resource management approaches to take a radical approach to how we both manage and empower the people within those models in order to deliver what is required.

'IT in Business: A Manager's Casebook' examines the impact of new IT initiatives from the business angle. The case material is derived from the year's best research projects from three leading UK Business Schools - Bath, Cranfield and Warwick.

This incisive exploration of managing processes in IT companies is essential reading for IT managers in 'end-user' businesses who have to deliver strong business benefits from IT. In a climate of rapid and continual change, such contemporary information is invaluable.
'IT in Business: A Manager's Casebook' tackles managerial issues using specific case studies such as Tesco, Johnsons News Limited and the Department of Health to illustrate these points.
David Targett is the Professor of Information Management at Imperial College Management School, University of London. For eight years, 1990-98, he was the Professor of Information Systems and Director of the Centre for Research into Strategic Information Systems (CRSIS) at the University of Bath. Previously, he was at the London Business School and before becoming an academic he was an industrial engineer in the motor industry.
David Grimshaw is Senior Lecturer in Information Systems at Cranfield School of Management and was previously at the University of Leeds and Warwick Business School, University of Warwick. He has wide teaching experience and has taught in Australia, Hong Kong, Malaysia, Portugal, Russia and Singapore. He has ten years' practical experience in information systems and as an independent consultant has advised many companies on strategic information systems planning and on geographical information systems.
Philip Powell is Professor of Information Systemsat Goldsmiths College, University of London. Prior to this he was Reader in Information Systems and ICAEW Academic Fellow in the Operational Research and Systems Group, and Director of the Information Systems Research Unit at Warwick Business School. Before becoming an academic he worked in insurance, accounting and computing. He has taught in Southampton, Australia and Portugal and held a number of other posts overseas.
Includes projects from three of the leading business schools - Bath, Cranfield, and Warwick
Full of case studies from organizations such as Amtrak and Unilever
Provides up-to-the-minute information on what real-life developments and initiatives that are developing in this area

Learn to design, build, and scale products consumers can't get enough of How do today's most successful tech companies Amazon, Google, Facebook, Netflix, Tesla design, develop, and deploy the products that have earned the love of literally billions of people around the world? Perhaps surprisingly, they do it very differently than most tech companies. In INSPIRED, technology product management thought leader Marty Cagan provides readers with a master class in how to structure and staff a vibrant and successful product organization, and how to discover and deliver technology products that your customers will love and that will work for your business. With sections on assembling the right people and skillsets, discovering the right product, embracing an effective yet lightweight process, and creating a strong product culture, readers can take the information they learn and immediately leverage it within their own organizations dramatically improving their own product efforts. Whether you're an early-stage startup working to get to product/market fit, or a growth-stage company working to scale your product organization, or a large, long-established company trying to regain your ability to consistently deliver new value for your customers, INSPIRED will take you and your product organization to a new level of customer engagement, consistent innovation, and business success. Filled with the author's own personal stories and profiles of some of today's most-successful product managers and technology-powered product companies, including Adobe, Apple, BBC, Google, Microsoft, and Netflix INSPIRED will show you how to turn up the dial of your own product efforts, creating technology products your customers love. The first edition of INSPIRED, published ten years ago, established itself as the primary reference for technology product managers, and can be found on the shelves of nearly every successful technology product company worldwide. This thoroughly updated second edition shares the same objective of being the most valuable resource for technology product managers, yet it is completely new sharing the latest practices and techniques of today's most-successful tech product companies, and the men and women behind every great product.

Information & communication technology (ICT) and the automotive sector are two of the most important industries in the EU and the US. The EU's eastern expansion and economic globalization have reinforced competition on the one hand; on the other hand the importance of outsourcing and off-shoring has increased. Against this background the intensification of innovation dynamics becomes crucial - and with them the role of regional innovation clusters. The analysis examines seven regions and six EU countries. The focus is on cluster and network dynamics in both industries, as regional ICT clusters are playing an increasingly central role in many European regions. Specialization and structural change in the automotive sector are highlighted, and new strategic approaches for multinational companies and changes in policy options are identified.

The authors present a multifaceted, global view of the human dynamics of education, supply, demand, & career development in the information systems and technology industry, offering a tool to meet the challenges of improving education & employing an optimal supply of information systems & technology graduates in the decades to come.

Are you prepared for the coming AI era? AI advances will profoundly change your daily service interactions, so this book provides readers with a necessary understanding of service, the application of resources (e.g., knowledge) for the benefit of another. In just minutes, you can learn about today's use of early-stage AI for automation and augmentation, and essential elements of service science, service-dominant (S-D) logic, and Service Dominant Architecture (SDA). Ultimately improved service for all is possible with human-level AI and digital twins - but requires investing wisely in better models: Better models of the world both complex natural and social systems (science), better mental-models in people to improve interactions (logic), better cultural and structural models of organizations to improve change (architecture), and better trusted and responsible AI models. The service innovation community studies and builds better models to improve interactions and change in business and society. The book challenges all responsible actors - individuals, businesses, universities, and governments - to invest systematically and wisely to upskill with AI (the X+AI vision). The service innovation community is a growing transdiscipline harnessing all disciplines to become better T-shaped professionals. Extensive end notes, bibliography, and index are provided.

Software startups make global headlines every day. As technology companies succeed and grow, so do their engineering departments. In your career, you'll may suddenly get the opportunity to lead teams: to become a manager. But this is often uncharted territory. How can you decide whether this career move is right for you? And if you do, what do you need to learn to succeed? Where do you start? How do you know that you're doing it right? What does "it" even mean? And isn't management a dirty word? This book will share the secrets you need to know to manage engineers successfully. Going from engineer to manager doesn't have to be intimidating. Engineers can be managers, and fantastic ones at that. Cast aside the rhetoric and focus on practical, hands-on techniques and tools. You'll become an effective and supportive team leader that your staff will look up to. Start with your transition to being a manager and see how that compares to being an engineer. Learn how to better organize information, feel productive, and delegate, but not micromanage. Discover how to manage your own boss, hire and fire, do performance and salary reviews, and build a great team. You'll also learn the psychology: how to ship while keeping staff happy, coach and mentor, deal with deadline pressure, handle sensitive information, and navigate workplace politics. Consider your whole department. How can you work with other teams to ensure best practice? How do you help form guilds and committees and communicate effectively? How can you create career tracks for individual contributors and managers? How can you support flexible and remote working? How can you improve diversity in the industry through your own actions? This book will show you how. Great managers can make the world a better place. Join us.