'IT in Business: A Manager's Casebook' examines the impact of new IT initiatives from the business angle. The case material is derived from the year's best research projects from three leading UK Business Schools - Bath, Cranfield and Warwick.

This incisive exploration of managing processes in IT companies is essential reading for IT managers in 'end-user' businesses who have to deliver strong business benefits from IT. In a climate of rapid and continual change, such contemporary information is invaluable.
'IT in Business: A Manager's Casebook' tackles managerial issues using specific case studies such as Tesco, Johnsons News Limited and the Department of Health to illustrate these points.
David Targett is the Professor of Information Management at Imperial College Management School, University of London. For eight years, 1990-98, he was the Professor of Information Systems and Director of the Centre for Research into Strategic Information Systems (CRSIS) at the University of Bath. Previously, he was at the London Business School and before becoming an academic he was an industrial engineer in the motor industry.
David Grimshaw is Senior Lecturer in Information Systems at Cranfield School of Management and was previously at the University of Leeds and Warwick Business School, University of Warwick. He has wide teaching experience and has taught in Australia, Hong Kong, Malaysia, Portugal, Russia and Singapore. He has ten years' practical experience in information systems and as an independent consultant has advised many companies on strategic information systems planning and on geographical information systems.
Philip Powell is Professor of Information Systemsat Goldsmiths College, University of London. Prior to this he was Reader in Information Systems and ICAEW Academic Fellow in the Operational Research and Systems Group, and Director of the Information Systems Research Unit at Warwick Business School. Before becoming an academic he worked in insurance, accounting and computing. He has taught in Southampton, Australia and Portugal and held a number of other posts overseas.
Includes projects from three of the leading business schools - Bath, Cranfield, and Warwick
Full of case studies from organizations such as Amtrak and Unilever
Provides up-to-the-minute information on what real-life developments and initiatives that are developing in this area

Information & communication technology (ICT) and the automotive sector are two of the most important industries in the EU and the US. The EU's eastern expansion and economic globalization have reinforced competition on the one hand; on the other hand the importance of outsourcing and off-shoring has increased. Against this background the intensification of innovation dynamics becomes crucial - and with them the role of regional innovation clusters. The analysis examines seven regions and six EU countries. The focus is on cluster and network dynamics in both industries, as regional ICT clusters are playing an increasingly central role in many European regions. Specialization and structural change in the automotive sector are highlighted, and new strategic approaches for multinational companies and changes in policy options are identified.

This book is based on the Telecommunications Policy Research Conference which reports on research into telecommunications policy issues. While the conference is now a respectable 23 years old, this is only the second printed edition of selected papers. A new law, the Telecommunications Act of 1996, accelerated the process of integration in the communication industry and made major revisions to the Communications Act of 1934 that increase the incentive for integration within the industry. Although the papers in this volume were written prior to the passage of the new law, their importance is merely enhanced by it. They deal with fundamental, complex policy problems that arise when previously separate segments of the telecommunications industry are integrated, rather than specific regulatory rules that are likely to be changed under the new law. With the passage of this law, the timeframe for developing appropriate policies for an integrated industry has been shortened. Changes expected to occur over a period of several years will now likely occur much more rapidly. These papers provide insights to help guide the transition in the industry.
Divided into five parts, this volume:
* deals with problems of transforming local exchange telephone service from a monopoly in each geographical area to an interconnected competitive network of networks,
* considers the pricing problems that arise in an integrated network carrying traffic of different types across multiple service providers,
* examines the problem of achieving interoperability in complex networks,
* considers issues of intellectual property that arise in expected integrated networks of the future, and
* discusses electronic publication of scholarly journals, copyright protection, and the applicability of copyright law in the digital age.

The authors present a multifaceted, global view of the human dynamics of education, supply, demand, & career development in the information systems and technology industry, offering a tool to meet the challenges of improving education & employing an optimal supply of information systems & technology graduates in the decades to come.

This book is the second part of Applications and Trends in Fintech, which serves as a comprehensive guide to the advanced topics in fintech, including the deep learning and natural language processing algorithms, blockchain design thinking, token economics, cybersecurity, cloud computing and quantum computing, compliance and risk management, and global fintech trends. Readers will gain knowledge about the applications of fintech in finance and its latest developments as well as trends.This fifth volume covers global fintech trends and emerging technologies such as cloud computing and quantum computing, as well as the compliance and risk management frameworks for fintech companies. Together with the first part in applications and trends (fourth volume), these two books will deepen readers' understanding of the fintech fundamentals covered in previous volumes through various applications and analysis of impacts and trends.Bundle set: Global Fintech Institute-Chartered Fintech Professional Set I

ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework - ITIL 4 - has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working. ITIL 4 has evolved to a value system-focused approach that can be integrated with other management practices and ways of working, such as Agile and DevOps. Its end-to-end digital operation model has been designed to help IT teams create, deliver and operate technical products and services that fit their organisation's wider business strategy. ITIL(R) 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. The book offers practical tips - based on the author's extensive experience - for applying service management in the real world, with symbols used throughout to highlight which content is related to the ITIL 4 Foundation syllabus and which is not. Ideal for self-study candidates and training participants, ITIL 4 Essentials will prove a helpful companion to their studies and a practical aid for their professional development. Project managers, contractors or consultants with limited study time will also find it essential to their part-time education. This second edition has been updated to align with amendments to the ITIL(R) 4 Foundation syllabus, including: Replacing 'change control' with 'change enablement' throughout; The removal of 'IT' from the definition of a change; and Updating definitions for customer, sponsor and user. A perfect companion before, during and after your ITIL exam - buy your copy today. ITIL(R) is a registered trademark of AXELOS Limited. All rights reserved. This book is an official AXELOS licensed product.

Named one of "The five best books to understand AI" by The Economist The impact AI will have is profound, but the economic framework for understanding it is surprisingly simple. Artificial intelligence seems to do the impossible, magically bringing machines to life-driving cars, trading stocks, and teaching children. But facing the sea change that AI brings can be paralyzing. How should companies set strategies, governments design policies, and people plan their lives for a world so different from what we know? In the face of such uncertainty, many either cower in fear or predict an impossibly sunny future. But in Prediction Machines, three eminent economists recast the rise of AI as a drop in the cost of prediction. With this masterful stroke, they lift the curtain on the AI-is-magic hype and provide economic clarity about the AI revolution as well as a basis for action by executives, policy makers, investors, and entrepreneurs. In this new, updated edition, the authors illustrate how, when AI is framed as cheap prediction, its extraordinary potential becomes clear: Prediction is at the heart of making decisions amid uncertainty. Our businesses and personal lives are riddled with such decisions. Prediction tools increase productivity-operating machines, handling documents, communicating with customers. Uncertainty constrains strategy. Better prediction creates opportunities for new business strategies to compete. The authors reset the context, describing the striking impact the book has had and how its argument and its implications are playing out in the real world. And in new material, they explain how prediction fits into decision-making processes and how foundational technologies such as quantum computing will impact business choices. Penetrating, insightful, and practical, Prediction Machines will help you navigate the changes on the horizon.

Hardbound. Global changes in policy and technology in the telecommunications industry in the 1990s are described and analysed in this volume, showing how this industry creates a bridge for society's transition to the next century. Dynamic innovations in technology are encouraging a relatively free world market and a Global Information Infrastructure for use by developed and developing economies. The volume discusses the challenges posed by these innovations for closing the gap between the information-rich and information-poor. Lessons are included for corporate and individual users as they prepare for the Global Information Infrastructure. Societal impacts of new networks, multimedia, cellular communications, equipment standards, telemedia, digital cash, the Internet, and innovative satellite systems are explored in detail with a view to future developments.

The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management. Understand the essentials of any USD - buy this book today!

We live in a moment of high anxiety around digital transformation. Computers are blamed for generating toxic forms of culture and ways of life. Once part of future imaginaries that were optimistic or even utopian, today there is a sense that things have turned out very differently. Anti-computing is widespread. This book seeks to understand its cultural and material logics, its forms, and its operations. Anti-Computing critically investigates forgotten histories of dissent - moments when the imposition of computational technologies, logics, techniques, imaginaries, utopias have been questioned, disputed, or refused. It asks why dissent is forgotten and how - under what circumstances - it revives. Constituting an engagement with media archaeology/medium theory and working through a series of case studies, this book is compelling reading for scholars in digital media, literary, cultural history, digital humanities and associated fields at all levels. -- .

This readable and engaging book will help managers and executives understand the major trends affecting digital technology so they are prepared to make the right decisions for their organisation. With case studies, and practical guidance, it’s split into short sections you can dip into at any time. 

This useful pocket guide is an ideal introduction for those wanting to understand more about ISO 38500. It describes the scope, application and objectives of the Standard and outlines its six core principles.

This work uses case studies to explore why large scale electronics failed to win a leadership position in the early computer industry and why IBM, a firm with a heritage in the business machines industry, succeeded. The cases cover both the US and the UK industry, focusing on electronics giants GE, RCA, English Electric, EMI and Ferranti.

An interdisciplinary volume of essays identifying the impact of technology on the age-old cultural practice of collecting as well as the opportunities and pitfalls of collecting in the digital era. Seminal to the rise of human cultures, the practice of collecting is an expression of individual and societal self-understanding. Through collections, cultures learn and grow. The introduction of digital technology has accelerated this process and at the same time changed how, what, and why we collect. Ever-expanding storage capacities and the accumulation of unprecedented amounts of data are part of a highly complex information economy in which collecting has become even more important for the formation of the past, present, and future. Museums, libraries, and archives have adapted to the requirements of a digital environment, as has anyone who browses the internet and stores information on hard drives or cloud servers. In turn, companies follow the digital footprint we leave behind. Today, collecting includes not only physical objects but also the binary code that allows for their virtual representation on screen. Collecting in the Twenty-First Century identifies the impact of technology, both new and old, on the cultural practice of collecting as well as the challenges and opportunities of collecting in the digital era. Scholars from German Studies, Media Studies, Museum Studies, Sound Studies, Information Technology, and Art History as well as librarians and preservationists offer insights into the most recent developments in collecting practices.

Over the course of the last two decades, Iran has gone through major industrial transformation, in spite of major obstacles in the path of the country's development. This comprehensive book examines the Iranian government's mobilization of resources to develop science and technology, presenting an overview of the structure, dynamics, and outcomes of the government's science and technology policies. It evaluates sectors at the systems level and emphasizes the prominence of government, rather than of the market, in the innovation system of the Iranian economy. Written by authors who are in positions of leadership in the industries they discuss, this book offers an unparalleled look into Iran's current technology achievements.

In the estimating, planning and management of any project, large or small, an understanding of the impact of risk is critical. This book explains how the growing number of people choosing to or forced to organise their work as projects can make realistic assessments of the uncertainty affecting costs, timescale and revenue, before commitments are made. A clear analysis of the role of uncertainty is combined in this concise and practical handbook with simple, cost-effective techniques for measuring and modelling the overall risk to a project’s budget and schedule. There is advice and help here for the whole project team, including project managers; bid managers; project sales professionals; planners; estimators; managers running a project-based business; and consultants and auditors advising a projects business. Drawn from the author’s extensive experience on projects ranging in scale from a few man-months to hundreds of man-years, the book will beelevant to anyone involved in a project-based business. Examples are presented as simple models, built in spreadsheets using the @Risk software package. No more than basic knowledge of Lotus 1-2-3^® or Excel^® will be required by the reader.

This title provides a broad overview of how women are portrayed and treated in America's news and entertainment industries, including film, television, radio, the internet, and social media. This book provides a one-stop resource for understanding the participation and representation of women in the U.S. media in such areas as narrative film, scripted television programming, advertising, video games, news, and sports. Coverage is wide-ranging and comprehensive, covering historical developments and trends as well as such relevant issues as gender disparities in pay and advancement opportunities, stereotypical gender portrayals in popular entertainment, sexual harassment in America's media and entertainment industries, and the dearth of positive media representations of women of color. Engaging with this history and reading about current issues related to this topic will be useful to those interested in understanding more about why women's engagement in media-in such roles as performer, journalist, producer, and writer-is important. It will also help readers better understand how and why problematic media representations of women hinder efforts to achieve full gender equality in American society. Provides readers with an understanding of the history of women's representation in developing and contemporary media industries Highlights and discusses current issues related to women's representation in media forms Offers perspectives from a variety of writers on specific elements of women's representation and professional prospects in American media industries Profiles accomplished women who have impacted media industries in meaningful ways

This open access book presents the foundations of the Big Data research and innovation ecosystem and the associated enablers that facilitate delivering value from data for business and society. It provides insights into the key elements for research and innovation, technical architectures, business models, skills, and best practices to support the creation of data-driven solutions and organizations. The book is a compilation of selected high-quality chapters covering best practices, technologies, experiences, and practical recommendations on research and innovation for big data. The contributions are grouped into four parts: * Part I: Ecosystem Elements of Big Data Value focuses on establishing the big data value ecosystem using a holistic approach to make it attractive and valuable to all stakeholders. * Part II: Research and Innovation Elements of Big Data Value details the key technical and capability challenges to be addressed for delivering big data value. * Part III: Business, Policy, and Societal Elements of Big Data Value investigates the need to make more efficient use of big data and understanding that data is an asset that has significant potential for the economy and society. * Part IV: Emerging Elements of Big Data Value explores the critical elements to maximizing the future potential of big data value. Overall, readers are provided with insights which can support them in creating data-driven solutions, organizations, and productive data ecosystems. The material represents the results of a collective effort undertaken by the European data community as part of the Big Data Value Public-Private Partnership (PPP) between the European Commission and the Big Data Value Association (BDVA) to boost data-driven digital transformation.

This book constitutes the refereed proceedings of the IFIP Industry Oriented Conferences held at the 20th World Computer Congress in Milano, Italy on September 7-10, 2008.

The IFIP series publishes state-of-the-art results in the sciences and technologies of information and communication. The scope of the series includes: foundations of computer science; software theory and practice; education; computer applications in technology; communication systems; systems modeling and optimization; information systems; computers and society; computer systems technology; security and protection in information processing systems; artificial intelligence; and human-computer interaction. Proceedings and post-proceedings of refereed international conferences in computer science and interdisciplinary fields are featured. These results often precede journal publication and represent the most current research. The principal aim of the IFIP series is to encourage education and the dissemination and exchange of information about all aspects of computing.