The many recent changes in higher and further education mean that it is more important than ever to analyse the needs of academic library users, and both promote and provide the service they require. This constructive book, pervaded throughout by the impact of IT on the learning environment, surveys the influences on today's academic library, and explains how to increase user satisfaction through quality management. The author focuses particularly on users' behaviour in the library, the problems they cause or encounter, and how libraries cope. The book examines the varying needs of undergraduate and graduate, mature and part-time students, overseas students, franchised students, distance learners and other groups with special needs, explaining ways in which these needs can be identified and the service evaluated. One chapter is devoted to research and researchers' information demands. The particular requirements of subject communities and their consequences for academic libraries are also investigated, as well as the requirements of teaching staff and ways in which the library can work with them. The author emphasizes the importance of user education programmes and explains how to promote the library effectively with limited resources. For librarians, heads of services and senior library managers in further and higher education, and those, such as subject librarians, responsible for specific student groups, this book provides a comprehensive and realistic guide to providing and promoting a quality service. Students of librarianship and information management will gain valuable insight from this book into user analysis and improving the performance of information provision.

In 1978, the citizens of California took the historic step of voting for Proposition 13, thus reducing property taxes by 57%. Already known as a trend setting state, California's tax revolt was no different, as similar tax revisions quickly spread across the United States of America. In California, state and local governments struggled to find a way to manage the loss in revenue. On many occasions budget cuts were the solution. Library budgets were frequently the target of those cuts. Proposition 13 - America's Second Great Tax Revolt details how libraries prioritized, managed and reacted to hardships in this new world, and have done so in California for the last forty years where Proposition 13 is still the law. Library and information science professionals were facing budget cuts that were as high as 65% with little to no guarantee of what future budgets were to be. The actions they took, and the rationale behind those actions, offer significant lessons to be learned by the library community on both an academic and practitioner level. Exploring the intended and unintended consequences of Proposition 13, this book provides an insightful understanding of how to manage a library budget given a difficult funding situation. It examines the thought processes behind government financing and spending priorities, and considers how libraries can organize, and participate in activism to influence decision makers.

In today's modern age where information is constantly being shared, intellectual property and protection remains a crucial aspect in economic development. Open access has emerged as a cutting-edge tool that allows writers and authors to share their work freely while still holding protection and security over it. With technology playing a crucial role in economic growth, open access practices could be a key contributor in the innovation and development of information and public policy. What researchers need is a comprehensive approach to the concept of open access practice, its foundations, and current status. Building Equitable Access to Knowledge Through Open Access Repositories provides emerging research exploring the theoretical and practical aspects of open access publishing practices in the digital age and applications within scientific and academic research. Featuring coverage on a broad range of topics such as copyright protection, social justice, and European Copyright Framework, this book is ideally designed for researchers, scientists, policymakers, librarians, IT specialists, authors, publishers, academicians, and students seeking current research on the advancement of intellectual property rights in today's technologically driven world.

Librarianship may be said to be facing an identity crisis. It may also be said that librarianship has been facing an identity crisis since it was proposed as a profession. With the advent of technology that lowers barriers to the access of information, the mission of a library has become indistinct. This volume will explore the current purpose of librarianship and libraries, how we become "Masters of our Domains", develop expertise in various elements of the profession, and how we extend outward into our communities.

Award-winning information theorists and practitioners Pearlstein and Matarazzo have assembled a group of top international authors with experience in public, academic, government, and special library settings, including experienced independent information professionals, to address the critical issues facing Information Management (IM) today. This new handbook provides a context for approaching the world in which information professionals work; a tool, the Balanced Scorecard, to help demonstrate contribution and value; and a review of opportunities for new areas of employment and career development, ripe for applying the Information Services skill set. Through combinations of topical chapters with common themes, the professor and student will find a multi-perspective approach to the IM landscape. Used as a ready-reference, the IM practitioner will find both theoretical and pragmatic approaches to inform their decision making on traditional as well as new challenges. For information and IM professionals, librarians, and students, this must-have handbook provides invaluable insights from the leading names in the field, enabling you to make the best decision no matter what challenges you face.

Freedom Libraries: The Untold Story of Libraries for African-Americans in the South. As the Civil Rights Movement exploded across the United States, the media of the time was able to show the rest of the world images of horrific racial violence. And while some of the bravest people of the 20th century risked their lives for the right to simply order a cheeseburger, ride a bus, or use a clean water fountain, there was another virtually unheard of struggle—this one for the right to read. Although illegal, racial segregation was strictly enforced in a number of American states, and public libraries were not immune. Numerous libraries were desegregated on paper only: there would be no cards given to African-Americans, no books for them read, and no furniture for them to use. It was these exact conditions that helped create Freedom Libraries. Over eighty of these parallel libraries appeared in the Deep South, staffed by civil rights voter registration workers. While the grassroots nature of the libraries meant they varied in size and quality, all of them created the first encounter many African-Americans had with a library. Terror, bombings, and eventually murder would be visited on the Freedom Libraries—with people giving up their lives so others could read a library book. This book delves into how these libraries were the heart of the Civil Rights Movement, and the remarkable courage of the people who used them. They would forever change libraries and librarianship, even as they helped the greater movement change the society these libraries belonged to. Photographs of the libraries bring this little-known part of American history to life.

At the heart of any discussion about the future of libraries is the future of librarians-and how well our instructional programs, especially the Master of Library Science (MLS) degree, prepare them for their careers. Building on the Re-envisioning the MLS initiative from the University of Maryland's iSchool and the Information Policy & Access Center (iPAC), this book continues the critical conversations around preparing future librarians. Library and information science (LIS) programs are the foundation of librarianship, and their design requires input from everyone in the field-from academics designing programs and courses, to practitioners reflecting on how prepared (or unprepared) they are to serve their communities, to hiring authorities considering qualifications of candidates. The second installment of this two-part volume explores many of the challenges and opportunities inherent in the future of the MLS degree, including the changing nature of the communities that libraries serve and how LIS education should address these changes, how archival training must accommodate big data, the specialized skill sets librarians need on the job, and how best to prepare librarians for their role as educators. These conversations will never be fully resolved, as LIS education must continue to evolve to ensure the efficacy of libraries and the librarians at the heart of the work.

Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing settings, this groundbreaking volume introduces strategies for translating TQM principles from the profit-based manufacturing sector to the library setting. Integrating Total Quality Management in a Library Setting shows librarians how to improve library services by implementing strategies such as employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and an overall recognition that the system (not the staff) is responsible for most inefficiencies.Total Quality Management in a Library Setting describes the principles of TQM, its origins, and the potential benefits and barriers to be expected when adopting quality management approaches in libraries. Chapters provide guidelines for planning and implementation to help libraries use total quality management to break down interdepartmental barriers and work on continuously improving library services. The contributors, who have begun to think about using or who are already using TQM in a library setting, present specific planning and implementation issues that can be put to immediate use in libraries. With this innovative book, library managers will learn that by working together on problem solving teams to address specific operational questions, and by developing a shared knowledge of problem-solving tools and techniques, staff members grow personally and gain a larger sense of organizational purpose. Other TQM methods introduced in this book include the concept of the internal customer, which teaches staff to recognize how other staff members use the results of their work, and the principle of continuous improvement, which enables libraries to set measurable goals based on quantitative performance indicators, and to monitor progress toward those goals.

This invaluable new book contains timely information about the assessment of academic library collections and the relationship of collection assessment to acquisition budgets. The rising cost of information significantly influences academic libraries'abilities to acquire the necessary materials for students and faculty, and public libraries'abilities to acquire material for their clientele. Collection Assessment and Acquisitions Budgets examines different aspects of the relationship between the assessment of academic library collections and the management of library acquisition budgets. Librarians, researchers, and representatives from major library vendors present studies and opinions on collection assessment and acquisition budgets. Collection Assessment and Acquisitions Budgets explores the issues and tools related to collection assessment and also presents insight into the relationships between libraries and vendors. Some of the topics covered by this volume include: current factors influencing libraries'abilities to acquire information an examination of trends affecting libraries and information vendors use studies and collection development management of acquisition funds criteria to evaluate information vendors relationships between libraries and vendorsThese informative chapters discuss current issues and present the latest research findings relating to collection assessment and acquisition budgets. Practicing librarians, students in the field, and librarians involved in administration and especially acquisitions and collection development will gain a better understanding of the complexities of collection and the factors affecting acquisitions budgets. Librarians will find practical information, including product reviews and opportunities to use automated tools in the assessment process, the benefits and problems of serial review projects, types of assistance vendors can provide libraries in the collection assessment process, the importance of collection assessment in the competition for funding, and ideas for the use of circulation data in the collection assessment process.

An incisive history of the controversial Google Books project and the ongoing quest for a universal digital library Libraries have long talked about providing comprehensive access to information for everyone. But when Google announced in 2004 that it planned to digitize books to make the world's knowledge accessible to all, questions were raised about the roles and responsibilities of libraries, the rights of authors and publishers, and whether a powerful corporation should be the conveyor of such a fundamental public good. Along Came Google traces the history of Google's book digitization project and its implications for us today. Deanna Marcum and Roger Schonfeld draw on in-depth interviews with those who both embraced and resisted Google's plans, from librarians and technologists to university leaders, tech executives, and the heads of leading publishing houses. They look at earlier digital initiatives to provide open access to knowledge, and describe how Google founders Sergey Brin and Larry Page made the case for a universal digital library and drew on their company's considerable financial resources to make it a reality. Marcum and Schonfeld examine how librarians and scholars organized a legal response to Google, and reveal the missed opportunities when a settlement with the tech giant failed. Along Came Google sheds light on the transformational effects of the Google Books project on scholarship and discusses how we can continue to think imaginatively and collaboratively about expanding the digital availability of knowledge.

For most academic libraries, archives and museums, digital content management is increasingly occurring on a holistic enterprise level. As most institutions contemplate an enterprise digital content strategy for a growing number of digitized surrogates and born-digital assets, libraries, archives, and museums understand that these expanding needs can only be met by more flexible approaches offered by a multicomponent digital asset management ecosystem (DAME). Increasingly, librarians, archivists, and curators are managing an integrated digital ecosystem by coordinating and complementing a number of existing and emerging initiatives. This guide provides a high-level overview and offers a conceptual framework for understanding a digital asset management ecosystem with discussions on digital collection typologies and assessment, planning and prioritization, the importance of a community of practice through associated workflows, and an understanding of the critical role that foresight planning plays in balancing an evolving infrastructure and expanding digital content with creative cost modeling and sustainability strategies. Borrowing from the principles of data curation, integrative collection building requires an understanding of the library's "digital ecosystem" of licensed content, digitized material, and born-digital content in order to ensure strategic growth of institutional collections in the context of long-term holistic collection management plans. Key elements discussed in this book include: -the importance of digital collection assessment, analysis, and prioritization, -the realignment of accession and appraisal methodologies for efficient digital content acquisition, -the need to think holistically relating to tool selection and infrastructure development to ensure interoperability, scalability, and sustainability of a universe of digital assets, -the creation of cross-functional workflows in accordance with policies and plans, -the importance of advocating for growing resources needed for managing, descriptive, administrative, technical, rights and preservation metadata across the institution, and -the significance of distributed digital preservation models with a growing array of associated options for cloud storage.

Most professional librarians, even recent graduates, manage something, whether it be a project, service, department, or a whole library. This book explains the different managerial roles at libraries, looking at the levels of managers, what they do, and how they do it. The goal is to explore the unique challenges faced by different types of library managers, in order to prepare early and mid-career librarians to step into new roles, and to think about how they might progress toward upper-management in a library. The approach is practice-driven, with a particular focus on the soft skills that are needed to be successful as a manager. Library Management: A Practical Guide for Librarians features three parts: project management, middle management, and upper management. These sections cover the different kinds of challenges that face people at each level of their career, exploring how these challenges can help prepare librarians for promotion to the next level. The purpose of these sections is to show how management skills develop over the course of one's career, and to explore how leaders changes from context to context. Though each section focuses on a particular level of authority, the lessons can be useful for and applied to all of the levels discussed. For example, the same librarian might fill different roles in different contexts. A dean might serve as a library's executive, but also manage a university-wide project or a middle manager might step into the role of dean temporarily, or might wonder what the next level of management would require.

While librarians and information professional are experts at providing resources to users, managing their own internal working knowledge and information can be a challenge. As information environments continue to become more complex, librarians and other information professionals must build on the existing expertise and skills within their organizations to keep them relevant to the information needs of their patrons and communities. Knowledge management (KM) is an intentional set of strategies intended to capture, preserve, and use human knowledge from employees to further the goals of an organization. Knowledge Management: A Practical Guide for Librarians will help librarians recognize, organize, communicate, and leverage both the tacit and explicit knowledge already in their organizations for the benefit of themselves and their users. Topics covered include: Why knowledge management is important in libraries and information organizations The knowledge management lifecycle: capturing, organizing, storing, sharing, and updating knowledge Capturing tacit and explicit knowledge and getting staff buy-in Tools and methods for recording and developing organizational information flow Facilitating the transfer of organizational knowledge and expertise Promoting knowledge innovation and learning Knowledge Management is intended to help individual librarians and library managers in all library settings (academic, public, school, special, etc.) to think critically about their existing knowledge management environments with an eye toward improving existing procedures or implementing a KM program. This guide will provide readers with basic background information and useful, targeted exercises and examples to help them develop knowledge management programs in their own organizations.

Records and Information Management: Fundamentals of Professional Practice, Fourth Edition presents principles and practices for systematic management of recorded information. It is anauthoritative resource for newly appointed records managers and information governance specialists as well as for experienced records management and information governance professionals who want a review of specific topics. It is also a textbook for undergraduate and graduate students of records management or allied disciplines-such as library science, archives management, information systems, and office administration-that are concerned with the storage, organization, retrieval, retention, or protection of recorded information. The fourth edition has been thoroughly updated and expanded to: Set the professional discipline of RIM in the context of information governance, risk mitigation, and compliance andindicate how it contributes to those initiatives in government agencies, businesses, and not-for-profit organizations Provide a global perspective, with international examples and a discussion of the differences in records management issuesin different parts of the world. Its seven chapters are practical, rather than theoretical, and reflect the scope andresponsibilities of RIM programs in all types of organizations. Emphasize best practices and relevant standards. The book is organized into seven chapters that reflect the scope and responsibilities of records and information management programs in companies, government agencies, universities, cultural and philanthropic institutions, professional services firms, and other organizations. Topics covered include the conceptual foundations of systematic records management, the role of records management as a business discipline, fundamentals of record retention, management of active and inactive paper records, document imaging technologies and methods, concepts and technologies for organization and retrieval of digital documents, and protection ofmission-critical records. In every chapter, the treatment is practical rather than theoretical. Drawing on the author's extensiveexperience supplemented by insights from records management publications, the book emphasizes key concepts and proven methods that readers can use to manage electronic and physical records.

Here's the first comprehensive case studies in library management book to be published since 1981! The book use case studies gleaned from TODAY'S library world to help students take analytical approaches to library problems. Much research points to the fact that students are more inductive than deductive reasoners. Therefore, books like this which provide actual examples to explore and think about are far more useful than many of the existing texts which start with theory and basic principles. Case studies are often used in business, law, and medical schools. This book will facilitate instructors pushing want students to explore how what they have learned applies to real world situations. Cases are organized in six sections that parallel basic library management functions: -Planning -Organizing -Leading -Controlling -Staffing -Communicating Each section features case studies, each with the case description and three responses from library leaders from a wide variety of library types and sizes. Library Management Problems Today: Case Studies will allow students to put themselves in the center of actual library problems and ask "What would I do?"

The Dewey Decimal Classification (DDC), used in 200,000 libraries across 140 countries, has entered a new age, primarily maintained today as a continuously revised electronic system rather than an occasionally updated set of print volumes. Its editors have added newly emerging topics and made it an increasingly faceted, semantically rich, modern system. Simultaneously, the editorial process has become democratised and more responsive to global needs. A Handbook of History, Theory and Practice of the Dewey Decimal Classification System is a comprehensive, practical guide to today’s DDC. Coverage includes: · a brief history of the system, its editors, and its development · specialized examinations of specific parts of the classification · extensive guidance on number building, with many examples · a WebDewey-specific chapter, covering the system’s benefits and features · concise summaries of primary takeaways, a glossary, and extensive bibliography. This book will be an indispensable guide to 21st-century DDC, an essential companion for DDC classifiers, and accessible for students and continuing learners as well.

Libraries have enormous potential to support people with dementia and their carers, and demand for dementia-friendly library services is only likely to increase in the future as the numbers of people affected by dementia rise and there is greater emphasis on community-based care. Taking action to create a dementia-friendly library can initially feel like a massive undertaking, but small changes can make a big difference. Supporting People to Live Well with Dementia describes how to effectively develop, promote and evaluate services for people with dementia. It provides readers with an understanding of the different ways in which library customers may be affected by dementia, and an appreciation of some of the ways they can continue to contribute positively to their communities. It then suggests ways in which libraries can better support people with dementia and their carers through approaches to customer service, design, resources, reading interventions, online provision and a range of other activities that promote more positive and inclusive attitudes towards people living with dementia amongst library staff, customers and communities more widely.

The current focus in higher education on student engagement, holistic education, social responsibility and community partnerships demands a significant mind-shift for academic libraries to reclaim their place at the heart of academic institutions that are reinventing themselves as social enterprises. The professional response to social trends in the academy and society includes moves such as converged services, embedded librarians, relationship management, inside-out libraries and design thinking. But such work is often confined to small parts of the library and has not created the largescale change in strategy and culture required to turn libraries into dynamic social organisations in the connected digital world. Incremental enhancement of services, spaces and structures is not enough. The present context calls for radical rethinking of library mission and service philosophy to realign resources, processes and practices to institutional needs. New ways of working must be guided by new ways of thinking that empower librarians to view practices holistically through a social lens. Intellectual and social capital theories offer new perspectives on library work and a proven conceptual framework for the reset needed to keep academic libraries relevant in the 21st century. The Social Future of Academic Libraries starts with the developments in thinking and practice that constitute the ‘social turn’ in communities, professions, the economy, the academy and libraries, while also introducing the core concepts of intellectual and social capital and networks. Part II presents nine case studies illustrating how social capital perspectives and social network theory can facilitate organisational learning, service development and collaborative relationships across different areas of library practice. Examples cover collection development, data services, information literacy, liaison librarians, library fundraising, service design, space utilisation, subject specialists and student success. The volume is accompanied by a keyword guide to the concepts, theories and models referenced in the text via two downloadable glossaries with related bibliographies to inform current reading and future work.

Managing Information Risks: Threats, Vulnerabilities, and Responses identifies and categorizes risks related to creation, collection, storage, retention, retrieval, disclosure and ownership of information in organizations of all types and sizes. It is intended for risk managers, information governance specialists, compliance officers, attorneys, records managers, archivists, and other decision-makers, managers, and analysts who are responsible for risk management initiatives related to their organizations' information assets. An opening chapter defines and discusses risk terminology and concepts that are essential for understanding, assessing, and controlling information risk. Subsequent chapters provide detailed explanations of specific threats to an organization's information assets, an assessment of vulnerabilities that the threats can exploit, and a review of available options to address the threats and their associated vulnerabilities. Applicable laws, regulations, and standards are cited at appropriate points in the text. Each chapter includes extensive endnotes that support specific points and provide suggestions for further reading. While the book is grounded in scholarship, the treatment is practical rather than theoretical. Each chapter focuses on knowledge and recommendations that readers can use to: -heighten risk awareness within their organizations, -identify threats and their associated consequences, -assess vulnerabilities, -evaluate risk mitigation options, -define risk-related responsibilities, and -align information-related initiatives and activities with their organizations' risk management strategies and policies. Compared to other works, this book deals with a broader range of information risks and draws on ideas from a greater variety of disciplines, including business process management, law, financial analysis, records management, information science, and archival administration. Most books on this topic associate information risk with digital data, information technology, and cyber security. This book covers risks to information of any type in any format, including paper and photographic records as well as digital content.

Volume 37 of Advances in Librarianship presents detailed examples of local and regional mergers and collaborations and serves as a companion to Volume 36 which presented a comprehensive broad review of the factors that lead to mergers and other alliances, and the methods used to ensure effective and successful collaborations. While corporate mergers make headlines, library and information science examples, especially at regional an local levels, have less visibility. This volume demonstrates that such efforts are occurring in libraries, among LIS degree programs, and enterprises including networks and consortia. They are occurring as economic conditions around the world mandate consolidation and/or collaboration among agencies and enterprises to reduce or curtail expenditures.

The Role of the Electronic Resources Librarian focuses on longstanding hurdles to the transition of libraries from print collections, to online information services, all from an Electronic Resources Librarian (ERL) perspective. Problems covered include cost containment for electronic serials, web design, discovery, customer service, efficiency, and adapting organizations to the needs of contemporary users. The title considers the historical development of the ERL role, how the position emerged in North America in the 1990s, how it is represented within the organizational structure of academic libraries, and how the ERL role maps to technology, information services, and professional identity trends.

Copyright situations in libraries can get complicated. How do librarians know how much they can copy? Is everything in libraries fair use? Can librarians let people show movies in the library? Do new services like 3D printing involve copyright? Should librarians always say 'no' when patrons want to copy something? Finding the answers can be time-consuming, but with copyright policies and workflows in place, those answers are at the fingertips of librarians. Knowing how to create and implement copyright policies will make it much easier to address the copyright situations that come up in your library. Librarians and those who work in libraries can use this book to get good information and practical advice on both copyright basics and policies. The book is different from other books about copyright in libraries because it focuses on more than the rules of copyright. It goes further by guiding librarians and information professionals on how to incorporate the rules into policies, procedures, and workflows. With this book, librarians and information professionals will be able to craft a copyright policy that will enable them to answer complicated copyright questions quickly and easily. The book includes sample policies from all types of libraries: academic, public, government, and private. The book covers how to implement a policy and ways to assess its effectiveness. Copyright Policies and Workflows in Libraries will help you understand Copyright basics and how to get permission Your library's context within a legal landscape The best components of a policy Practical copyright workflows How to assess policy effectiveness

Framing sound marketing principles within the context of customer service, Weingand demonstrates how current marketing ideas and strategies can contribute to effective library and information center management. This new edition of Weingand's practical handbook gives a broad overview of the entire marketing/planning system-from a working definition of marketing, creating a marketing team, and developing a mission to conducting a marketing audit, setting goals, creating an action plan, designing and pricing the product, connecting to customers, promoting services, and evaluating the end result. In each of these areas, Weingand has updated the information, added new scenarios and figures, even restructured some of the concepts. Special attention is given to the relationship between the library's mission and vision, and a more thorough discussion of budgetary considerations is offered. A new chapter that focuses on the future and the library's role in the next millennium concludes the work. This basic g

The Future of Enriched, Linked, Open and Filtered Metadata is a comprehensive and accessible guide to creating accurate, consistent, complete, user-centred and quality metadata that supports the user tasks of finding, identifying, selecting, obtaining and exploring information resources. Based on the author’s many years of academic research and work as a cataloguing and metadata librarian, it shows readers how they can configure, create, enhance and enrich their metadata for print and digital resources. The book applies examples using MARC21, RDA, FRBR, BIBFRAME, subject headings and name authorities. It also uses screenshots from cutting edge library management systems, discovery interfaces and metadata tools. Coverage includes: definitions, discussions, and comparisons among MARC, FRBR, LRM, RDA, Linked Data and BIBFRAME standards and models discussion of the underlying principles and protocols of Linked Data vis-à-vis library metadata practical metadata configuration, creation, management, and cases employing cutting edge LMS, discovery interfaces, formats and tools discussion around why metadata needs to be enriched, linked, open and filtered to ensure the information resources described are discoverable and user friendly consideration of metadata as a growing and continuously enhancing, customer-focused and user-driven practice where the aim is to support users to find and retrieve relevant resources for their research and learning. This practical book uses simple and accessible language to make sense of the many existing and emerging metadata standards, models and approaches. It will be a valuable resource for anyone involved in metadata creation, management and utilisation as well as a reference for LIS students, especially those undertaking information organisation, cataloguing and metadata modules.