For the past ten years, Nancy MacKay's Curating Oral Histories (2006) has been the one-stop shop for librarians, curators, program administrators, and project managers who are involved in turning an oral history interview into a primary research document, available for use in a repository. In this new and greatly expanded edition, MacKay uses the life cycle model to map out an expanded concept of curation, beginning with planning an oral history project and ending with access and use. The book:-guides readers, step by step, on how to make the oral history "archive ready";-offers strategies for archiving, preserving, and presenting interviews in a digital environment;-includes comprehensive updates on technology, legal and ethical issues, oral history on the Internet, cataloging, copyright, and backlogs.

The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

Robertson on Library Security and Disaster Planning presents a collection of highly-cited, author published articles on security and disaster planning for libraries. The book represents the only place where these articles are compiled, making it a go-to volume for practitioners. It includes topics covering all aspects of preparation and response, along with articles drawn from library journals, including Feliciter, Canadian Insurance, Disaster Recovery Journal, and Canadian Bookseller. The book represents a wealth of the author's experience and expertise garnered during a distinguished career working with significant institutions on both their current security problems and their plans for future security.

The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-encompassing ethic focussing organisational and individual attention on understanding and meeting the needs of the customer. For customers, the library's Front Line team is the 'human face' of the library. How well they do their job can have a massive impact on the quality of the learning experience for many students, and can directly impact upon their success. The importance of their role, and the quality of the services they offer, should not be underestimated - but in an increasingly digital world, and with potentially several thousand individuals visiting every day (whether in person or online), each with their own agendas and requirements, how can the library's Front Line team deliver the personal service that each of these individuals need? Customer Service in Academic Libraries contributes to what academic libraries, as a community, do really well - the sharing of best practice. It brings together, in one place, examples of how Front Line teams from libraries across a wide geographical area - Hong Kong, Australia, Turkey and the United Kingdom - work to 'get it right for their customers'. Between them, they cover a range of institutions including research-intensive, mixed HE/FE, private establishments and shared campuses. All have their own tales to tell, their own emphases, their own ways of doing things - and all bring their own examples of best practice, which it is hoped readers will find useful in their own context.

In 1978, the citizens of California took the historic step of voting for Proposition 13, thus reducing property taxes by 57%. Already known as a trend setting state, California's tax revolt was no different, as similar tax revisions quickly spread across the United States of America. In California, state and local governments struggled to find a way to manage the loss in revenue. On many occasions budget cuts were the solution. Library budgets were frequently the target of those cuts. Proposition 13 - America's Second Great Tax Revolt details how libraries prioritized, managed and reacted to hardships in this new world, and have done so in California for the last forty years where Proposition 13 is still the law. Library and information science professionals were facing budget cuts that were as high as 65% with little to no guarantee of what future budgets were to be. The actions they took, and the rationale behind those actions, offer significant lessons to be learned by the library community on both an academic and practitioner level. Exploring the intended and unintended consequences of Proposition 13, this book provides an insightful understanding of how to manage a library budget given a difficult funding situation. It examines the thought processes behind government financing and spending priorities, and considers how libraries can organize, and participate in activism to influence decision makers.

Digital technologies have transformed archives in every area of their form and function, and as technologies mature so does their capacity to change our understanding and experience of material and performative cultural production. There has been an exponential explosion in the production and consumption of video online and yet there is a scarcity of knowledge and cases about video and the digital archive. This book seeks to address that through the lens of the project Circus Oz Living Archive. This project provides the case study foundation for the articulation of the issues, challenges and possibilities that the design and development of digital archives afford. Drawn from eight different disciplines and professions, the authors explore what it means to embrace the possibilities of digital technologies to transform contemporary cultural institutions and their archives into new methods of performance, representation and history.

The information world has undergone drastic changes since the publication of the 3rd edition of The Oxford Guide to Library Research in 2005, and Thomas Mann, a veteran reference librarian at the Library of Congress, has extensively revised his text to reflect those changes. This book will answer two basic questions: First, what is the extent of the significant research resources you will you miss if you confine your research entirely, or even primarily, to sources available on the open Internet? Second, if you are trying to get a reasonably good overview of the literature on a particular topic, rather than just "something quickly" on it, what are the several alternative methods of subject searching--which are not available on the Web--that are usually much more efficient for that purpose than typing keywords into a blank search box, with the results displayed by relevance-ranking computer algorithms?
This book shows researchers how to do comprehensive research on any topic. It explains the variety of search mechanisms available, so that the researcher can have the reasonable confidence that s/he has not overlooked something important. This includes not just lists of resources, but discussions of the ways to search within them: how to find the best search terms, how to combine the terms, and how to make the databases (and other sources) show relevant material even when you don't know how to specify the best search terms in advance. The book's overall structuring by nine methods of searching that are applicable in any subject area, rather than by subjects or by types of literature, is unique among guides to research. Also unique is the range and variety of concrete examples of what to do--and of what not to do.
The book is not "about" the Internet: it is about the best alternatives to the Internet--the sources that are not on the open Web to begin with, that can be found only through research libraries and that are more than ever necessary for any kind of substantive scholarly research. More than any other research guide available, this book directly addresses and provides solutions to the serious problems outlined in recent studies documenting the profound lack of research skills possessed by today's "digital natives."

The current focus in higher education on student engagement, holistic education, social responsibility and community partnerships demands a significant mind-shift for academic libraries to reclaim their place at the heart of academic institutions that are reinventing themselves as social enterprises. The professional response to social trends in the academy and society includes moves such as converged services, embedded librarians, relationship management, inside-out libraries and design thinking. But such work is often confined to small parts of the library and has not created the largescale change in strategy and culture required to turn libraries into dynamic social organisations in the connected digital world. Incremental enhancement of services, spaces and structures is not enough. The present context calls for radical rethinking of library mission and service philosophy to realign resources, processes and practices to institutional needs. New ways of working must be guided by new ways of thinking that empower librarians to view practices holistically through a social lens. Intellectual and social capital theories offer new perspectives on library work and a proven conceptual framework for the reset needed to keep academic libraries relevant in the 21st century. The Social Future of Academic Libraries starts with the developments in thinking and practice that constitute the ‘social turn’ in communities, professions, the economy, the academy and libraries, while also introducing the core concepts of intellectual and social capital and networks. Part II presents nine case studies illustrating how social capital perspectives and social network theory can facilitate organisational learning, service development and collaborative relationships across different areas of library practice. Examples cover collection development, data services, information literacy, liaison librarians, library fundraising, service design, space utilisation, subject specialists and student success. The volume is accompanied by a keyword guide to the concepts, theories and models referenced in the text via two downloadable glossaries with related bibliographies to inform current reading and future work.

The best archival thinking and debate in Canada are reflected in this careful selection of previously published essays, arranged in four broad categories: the overall history and evolution of Canadian archives; major theoretical statements concerning the nature of archives and archival work; systematic analyses of archival records and media; and highlights of Canadian contributions to archival practice. Contributors include Jay Atherhorn, Catherine Bailey, Andrew Birrell, Gabrielle Blais, Jim Burant, Terry Cook, Gordon Dobbs, Wendy Duff, Luciana Duranti, Terry Eastwood, David Enns, Kent Haworth, Lilly Koltun, Tom Nesbit, Peter Robertson, Andrew Rodger, Bill Russell, Joan Schwartz, Wilfred I. Smith, Hugh Taylor, and Ian E. Wilson.

Managing the one-person library provides a useful and needed resource for solo librarians confronted with the challenges of running a small library. The author uniquely focuses on topics encountered by solo librarians, such as IT troubleshooting and library security. Chapters on library management, collection development, serials management, and library marketing are included to enable solo librarians to easily manage day-to-day operations in these areas, and advise on how to respond to any challenges that should (and will) arise. This book will provide a much-needed resource manual that will allow solo librarians of all backgrounds, and paraprofessionals, to manage their collections as effectively as their larger librarian counterparts.
Written by a librarian with extensive solo library management in the fieldTargeted to all types of solo librarians (e.g., medical, law, academic)Essential reading for paraprofessional librarians who manage one-person libraries

This book addresses some of the most pressing issues in library and information science. It offers informed insight and perspectives on six essential and timely questions facing the profession: *What is information? *What is information literacy? *What roles do academic libraries play in higher education today? *How can we effectively educate librarians? *What are the ethical and moral bases of the library and information professions? *What is the future of librarianship? Written by John M. Budd, one of librarianship's most-respected educators and the author of twelve previous books, and copublished with Beta Phi Mu, the International Honor Society for librarianship, this is sure to become one of profession's most talked-about books.

The museum today faces complex questions of definition, representation, ethics, aspiration and economic survival. Alongside this we see burgeoning use of an array of new media including increasingly dynamic web portals and content, digital archives, social networks, blogs and online games. At the heart of this are changes to the idea of 'visitor' and 'audience' and their participation and representation in the new cultural sphere. This insightful book unpacks a number of contradictions that help to frame and articulate digital media work in the museum and questions what constitutes authentic participation. Based on original empirical research and a range of case studies the author explores questions about the museum as media from a number of different disciplines and shows that across museums and the study of them, the cultural logic is changing.

What would a synthetic theory of Digital, Media and Information Literacy (DMIL) look like? Radical Information Literacy presents, for the first time, a theory of DMIL that synthesises the diversity of perspectives and positions on DMIL, both in the classroom and the workplace, and within the informal learning processes of society. This title is based on original analysis of how decisions are made about the relevance of information and the other resources used in learning, showing how society has privileged objective approaches (used in rule-based decision making) to the detriment of subjective and intersubjective perspectives which promote individual and community contexts. The book goes on to analyse the academic and popular DMIL literature, showing how the field may have been, consciously or unwittingly, complicit in the objectification of learning and the disempowerment of individuals and communities. Alternative ways of conceiving the subject are then presented, towards a reversal of these trends.
Synthesises key theorists of digital, media and information literacy and information behaviourIncludes the field of community informatics Conducts a bibliometric analysis of a broad spectrum of writings on digital, media and information literacy, analysing the connections between them and the frames of DMIL within which they are located"

"Advances in Library Administration and Organization," since its inception in 1982, has had as its primary aim the provision of a forum for research articles of interest to library managers that are longer than the typical journal article but shorter than most books in library administration. Over the years, "ALAO" has been successful in allowing more experienced managers to discuss fully topics that interest them and in identifying scholars who are talking about issues that are of importance to all library administrators. From the outset, "ALAO's" mix of contributions to the literature of library administration and organization was intended to be both diverse and eclectic. Now in its 17th year ALAO has remained true to its purpose. The series is widely read by practitioners, library and information science graduate students, and those working in associated fields of information management. "ALAO" remains the premier monographic series in library administration and organization.

Despite the proliferation of cyber-this and digital-that, many people prefer to learn by face to face communication, and to acquire job-related skills and knowledge in their own workplace. Why? Perhaps because the abilities to talk, listen and explain clearly-in short, to communicate-are given equal shrift. Or because a fostering of these abilities is the responsibility of everyone in that workplace. Or even because, pragmatically speaking, such training can be done easily with a minimum of infrastructure and support. Whatever the reason, Lyndon Pugh's Practical Training Techniques speaks plainly and persuasively of the dynamic relationship between trainer and learner. It argues for the use of traditional training techniques based on classical ideas, describing a process that owes as much to Aristotle as to modern gurus such as Blanchard, Naisbitt and Tapscott. Traditional training, claims Pugh, is uniquely placed to meet the learning requirements of modern organizations, precisely because such organizations value on-site ongoing development over off-site "just in time" approaches. And while technology undoubtedly can improve the lot of trainers, as well as the efficiency of the learning process, belief in its efficacy as the primary channel for learning delivery is by no means universal. Practical Training Techniques takes the experts out of learning, and can be used by just about anyone who needs to train just about anyone else, to do... well, just about anything!

Creating Research Infrastructures in the 21st-Century Academic Library: Conceiving, Funding, and Building New Facilities and Staff focuses on research infrastructures, bringing together such topics as research and development in libraries, dataset management, e-science, grants and grant writing, digital scholarship, data management, library as publisher, web archiving, and the research lifecycle. Individual chapters deal with the formation of Research & Development teams; emerging scholarly forms and new collaborative approaches to knowledge creation, dissemination, and preservation; managing small databases requiring the same level of support as large databases: metadata, digital preservation and curation, and technical support. Motivation for such services is provided in a chapter that considers how assessment and data now drive decisions and new services in higher education in general and academic libraries in particular and how statistical data can help to tell stories, make decisions, and move in new directions. Conceptualization of the research process also receives attention through the presentation of a research lifecycle in the university environment with the library as an integral partner and leader. Also, a topic that is increasingly important: the library as publisher, with new institutional repositories tied to journal creation, curation, and management is examined with a discussion of the workflow and expertise necessary for the library to be successful and responsive to the research needs of its institution, and become a leader in providing publishing services to its faculty. A related topic, Web archiving in libraries is explored in a chapter that includes discussions on the process of establishing buy-in and legal permission, the policies and procedures, and the technology necessary for its success. All of these efforts require funding and chapters are included that address this need: finding funding outside of the university for support of the library is now a necessary and vital part of academic libraries: guidelines and steps for how to write a grant and be successful at obtaining outside funds. A second chapter deals with the problem of developing a grant-seeking culture in the library, what some of the barriers are to the grant-writing process and how to create a reward system for a grant-writing culture. The volume concludes with two case studies related to implementing research data management services at two liberal arts colleges. They demonstrate that the integration of data management services for undergraduate and faculty research in liberal arts colleges is just as important as it is for the large research universities, and that new service models should be incorporated so that all librarians and library staff participate in this integration in their duties and responsibilities. It is hoped that this volume, and the series in general, will be a valuable and exciting addition to the discussions and planning surrounding the future directions, services, and careers in the twenty-first-century academic library.

The chapters included in this book were developed from papers presented at "The Emerging Research Library: Our Role in the Digital Future" Conference sponsored by the University of Oklahoma Libraries. These chapters explore the emergence of a new form of academic library and the challenging issues we face as a profession because of the changing role of the academic library. Issues discussed include the changing profession, new publishing models, the reallocation of spaces, the preservation of past knowledge, changing user behaviours, and improving access to information. This book also provides possible suggestions for helping academic libraries transition into the future, including re-evaluation of professional expectations and abandoning past practices, enhancing the use of metadata, responding to user behaviours, long-term planning for preservation, the promotion of open access initiatives, and extending professional inclusion and collaboration. Each chapter engages the question of how academic libraries will adapt to the challenges arising from their new role as facilitators of research in the information age. Together these chapters present an impressive set of reflections on the changes that are necessary for emerging research libraries to flourish in an increasingly digital future, and this book is recommended reading for scholars and professional librarians. This book was published as a special issue of the Journal of Library Administration.

The fifth volume in this series focuses on creating partnerships and developing new roles for libraries in the 21st century. It includes such topics such as consulting, coaching, assessment and engagement partnerships, university commercialization, adult student support, librarian-faculty partnerships in developing and supporting new academic courses, and creating and staffing the information commons. The concept of embedded librarianship is touched upon in the context of extending the role of the librarian outside the library. The chapters in this volume demonstrate that just as students are extending the ways in which they learn, librarians must embrace new roles and modalities if they are to provide the types of support required by patrons. A typical example of growing importance: massive open online courses (MOOCs) create challenges and opportunities as they are constantly evolving; they change fundamentally the way students interact with teachers, their fellow students, any course content, and existing or new library services. To survive, librarians need to be engaged in ways that push beyond current professional limits in order to better support the needs of learners. Doing this will not be an easy task, but one that librarians are certainly up to. It is hoped that this volume, and the series in general, will be a valuable and exciting addition to the discussions and planning surrounding the future directions, services, and careers in the 21st-century academic library.

Teen readers have always been fascinated by monsters, but lately it seems like every other young adult (YA) book is about vampires, zombies, or werewolves. These works are controversial, since they look at aspects of life and human nature that adults prefer to keep hidden from teenagers. But this is also why they are so important: They provide a literal example of how ignoring life s hazards won t make them go away and demonstrate that ignorance of danger puts one at greater risk. In They Suck, They Bite, They Eat, They Kill: The Psychological Meaning of Supernatural Monsters in Young Adult Fiction Joni Bodart examines six different monsters vampires, shapeshifters, zombies, unicorns, angels, and demons in YA literature. Bodart first discusses the meaning of these monsters in cultures all over the world. Subsequent chapters explore their history and most important incarnations, comparing the same kind of creatures featured in different titles. This volume also contains interviews with authors who provide additional insight and information, and the bibliography includes a comprehensive list of titles featuring the various monsters. Analyzing the most important and well-written series and titles for teens, They Suck, They Bite, They Eat, They Kill will be useful for parents, teachers, and anyone else hoping to understand why teens want to read books in this genre and what some of the benefits of reading them might be."

With the perpetual advancements of technology, library and information science professionals are tasked with understanding these technologies and providing accurate and comprehensive information to other potential users. These professionals must develop best practices for understanding these technologies in order to best serve other users. The Handbook of Research on Emerging Trends and Technologies in Library and Information Science is a critical research book that examines advancing technologies and new innovations and their influences on library and information sciences for improved best practices. Featuring an array of topics such as digital libraries, distance education, and information literacy, this publication is essential for librarians, knowledge managers, information retrieval specialists, library and information science professionals, information scientists, researchers, web librarians, academicians, educators, IT specialists, and managers.

In 1957, Richard Altick's groundbreaking work The English Common Reader transformed the study of book history. Putting readers at the centre of literary culture, Altick anticipated-and helped produce-fifty years of scholarly inquiry into the ways and means by which the Victorians read. Now, A Return to the Common Reader asks what Altick's concept of the 'common reader' actually means in the wake of a half-century of research. Digging deep into unusual and eclectic archives and hitherto-overlooked sources, its authors give new understanding to the masses of newly literate readers who picked up books in the Victorian period. They find readers in prisons, in the barracks, and around the world, and they remind us of the power of those forgotten readers to find forbidden texts, shape new markets, and drive the production of new reading material across a century. Inspired and informed by Altick's seminal work, A Return to the Common Reader is a cutting-edge collection which dramatically reconfigures our understanding of the ordinary Victorian readers whose efforts and choices changed our literary culture forever.

Obtaining the funding to maintain and grow library services and resources has always been a challenge. Successful Library Fundraising: Best Practices brings together a wealth of information from public, academic, special, and school libraries who share their successful approaches to raising funds through a variety of traditional and "outside-the-box" methods: *Library development (cultivating donors) *Endowments *Corporate financing *Special events *Friends' groups and volunteers *Grants, and more Fundraising is critical in today's economic climate. Tips and ideas from this volume will help library professionals gain confidence to begin a fundraising program or improve their current fundraising activities.

Archival Arrangement and Description: Analog to Digital teaches the core functions of arrangement and description. A historical summary grounds new archivists to assess proposed changes for digital files. After presenting the basics of arrangement and description (processing) for analog materials, the text segues to digital materials incorporating the OAIS preservation model into a detailed, sample workflow. Although accessioning and technical appraisal precede processing, they are discussed because they are performed differently for digital materials and create a different starting point for processing digital files. Description is external to the OAIS model but linked to it. Recent advances in description and its delivery are presented along with concerns for the ability of smaller archives to participate in envisioned future developments that are technology reliant. New specialties like digital curation and data curation show the continued relevance of archival expertise for the digital future. Rich with extras, the text includes and points to many readily web accessible additional resources.

Productivity for Librarians provides tips and tools for organizing, prioritizing and managing time along with reducing stress. The book presents a resources guide for continued learning about and exploration of productivity in relation to individual circumstances featuring motivation, procrastination and time management guidelines. Addressing the unique challenges faced by librarians, the author supplies a balanced view of a variety of tools and techniques for dealing with overwork and stress.
There are many books on productivity, but none specifically targeted at library workers. We face unique challenges in our profession and this book will address theseThis book will not espouse a single approach to dealing with overwork and stress, but will instead present a balanced view of several tools and techniques that are of assistanceThis book provides a resource guide for continued learning about and exploration of productivity as applied to the reader s individual circumstances. The author has also created an online community for readers to share information and continue their work"

Using game thinking and game mechanics in non-game settings to promote engagement and learning is a new trend in both business and education sectors. Savvy marketers are gamifying their efforts by offering customers loyalty badges, check-in incentives, and achievement rewards and clever employers are leveraging this new trend to gamify their training and innovation processes. Discover how you can use game design techniques to involve patrons and motivate staff in your library. This primer will walk you through incorporating game thinking into bibliographic instruction, staff training, the online catalog, and more. Learn how to gamify the library experience. This A-Z guidebook covers a range of exciting ways to use gamification in your library. Readers will learn the ins and outs of gamification techniques through projects, such as: *badge hunts for staff orientation; *a "face of the library" game for patron services; *badges for your programs; *augmented reality and a catalog Easter egg hunt; *interactive fiction for information literacy education; and, *top-down video games for library orientation.